How to hire an insurance verification representative

How to hire an insurance verification representative, step by step

Here's a step-by-step insurance verification representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an insurance verification representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new insurance verification representative
• Step 8: Go through the hiring process checklist

What does an insurance verification representative do?

Post an insurance verification representative job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you start hiring an insurance verification representative, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An insurance verification representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, insurance verification representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents insurance verification representative salaries for various positions.

   Type of Insurance Verification Representative	Description	Hourly rate
   Insurance Verification Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$13-17
   Medical Billing Clerk	A medical billing clerk is primarily in charge of processing payments and creating billing arrangements in clinics and hospitals. Among their responsibilities include gathering and verifying patient identification, handling insurance information, coding, updating databases, and maintaining records... Show more	$12-19
   Insurance Clerk	An insurance clerk usually works to process insurance, reinstatement, changes, or cancellations for a company or an individual account. They are responsible for monitoring, processing, and organizing different insurance claims for a client... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Insurance Verification
   • Customer Service
   • Medical Terminology
   • Insurance Benefits
   • Insurance Eligibility
   • Health Insurance
   • Medicaid
   • HIPAA
   • Outbound Calls
   • Medical Insurance
   • Patient Accounts
   • Benefits Verification
   • Data Entry

   Check all skills

   Responsibilities:

   • Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
   • Practice confidentiality while handling patients' medical information with use of the HIPAA law.
   • Verify Medicare, Medicaid, other government agencies and private insurance for new patients to determine their individualize eligibility and benefits.
   • Verify HMO referrals and treatment plans are authorize.
   • Have knowledge in difference between HMO and PPO insurance.
   • Comply with HIPPA due to the nature of client information.

   More insurance verification representative duties

3. Make a budget

   Including a salary range in your insurance verification representative job description is a great way to entice the best and brightest candidates. An insurance verification representative salary can vary based on several factors:

   • Location. For example, insurance verification representatives' average salary in arkansas is 42% less than in massachusetts.
   • Seniority. Entry-level insurance verification representatives earn 24% less than senior-level insurance verification representatives.
   • Certifications. An insurance verification representative with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in an insurance verification representative's salary.

   Average insurance verification representative salary

   $15.72hourly

   $32,706 yearly

   ---

   Entry-level insurance verification representative salary

   $28,000 yearly salary

   Updated January 22, 2026

   Average insurance verification representative salary by state

   Rank	State	Avg. salary	Hourly rate
   1	West Virginia	$35,411	$17
   2	North Carolina	$35,147	$17
   3	California	$34,328	$17
   4	Illinois	$33,700	$16
   5	Virginia	$33,524	$16
   6	Pennsylvania	$33,158	$16
   7	Iowa	$32,957	$16
   8	Michigan	$32,864	$16
   9	Ohio	$32,814	$16
   10	Utah	$32,292	$16
   11	Nevada	$32,053	$15
   12	Texas	$31,910	$15
   13	Florida	$31,755	$15
   14	Arizona	$31,708	$15
   15	Tennessee	$31,512	$15
   16	Georgia	$31,232	$15
   17	Louisiana	$30,638	$15
   18	Oregon	$30,088	$14
   19	South Carolina	$30,081	$14
   20	Colorado	$29,421	$14

   Average insurance verification representative salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Student Conservation Association	$37,780	$18.16
   2	Myriad Genetics	$37,739	$18.14	3
   3	Cardinal Health	$35,805	$17.21	138
   4	Zwanger-Pesiri Radiology	$34,755	$16.71
   5	Sheridan Healthcorp Inc	$34,400	$16.54
   6	RadNet	$34,394	$16.54	66
   7	New Jersey Bariatric Center	$34,332	$16.51
   8	University of Pennsylvania	$34,330	$16.50
   9	Leviton	$33,680	$16.19	1
   10	Murray	$33,148	$15.94	2
   11	Humboldt General Hospital	$33,024	$15.88	1
   12	Chesapeake Regional Healthcare	$32,964	$15.85
   13	USPI	$32,862	$15.80
   14	CCS Medical	$32,850	$15.79	4
   15	Memorial Health Systems Corporation	$32,664	$15.70	18
   16	Surgery.com	$32,605	$15.68
   17	Strive PT	$32,567	$15.66
   18	Intermountain Healthcare	$32,563	$15.66	10
   19	Aerotek	$32,549	$15.65	4
   20	SCA Health	$32,496	$15.62	18

4. Writing an insurance verification representative job description

   An insurance verification representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of an insurance verification representative job description:

   Insurance verification representative job description example

   Insurance Verification Rep
   
   Department: SBS - Patient Access
   
   Purpose: Responsible for interfacing with patient and families to discuss payment options prior to or during hospitalization. Is also responsible for obtaining and documenting patients' insurance coverage and precertification or authorization requirements. Will also assist in reviewing payment alternatives such as Public Aid, SSI, Crime Victims, and Charity. Notifies patients, SBS staff and physicians of uncovered charges and updates data prior to hospitalization for scheduled and non-scheduled admissions. Will assist with collection for co-pay and deductibles. Will ensure all activities achieve high patient satisfaction levels and support successful billing activities, while supporting the standards and philosophies of Genesis Health System. Additional duties may also be assigned. Contacting precertification agencies in a multi-facility admission, pre-registration and emergency service areas.
   
   Report To: Supervisor, Insurance Verification and Pre-Registration
   
   Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.
   
   Materials Responsibility: Very Limited. Work requires very limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated.
   
   Key Relationship: Co-workers/Health System Employees, Outside Agencies/Other Health Care Providers, Governing Boards, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Patients, Families, and Significant Others, Vendors/Clients, Third Party Payors/Insurance Companies, Local Governments, News Media, Attorneys
   
   POSITION SPECIFICATION
   
   Education: 2 year college program or equivalent experience
   
   Field Of Study: Business, Finance, or related field
   
   Special Training: Experience in billing/AR, insurance verification, customer service, and front desk/registration; quality improvement; word processing and other Windows-based computer applications
   
   Training Preferred: Medical Terminology, CHAT, CPAT
   
   Licensure/Registration:
   
   Experience: More than 1 year experience required.
   
   Interpersonal Skills: Interaction is with a variety of people. These may be fellow employees, customers, the public or others outside the organization. Communications are of limited difficulty. Interactions usually involve short, straightforward exchanges of information. The job requires a limited amount of interpersonal skills. Interactions are non-stressful encounters and dealing with uncomplicated problem situations.
   
   Working Conditions: There are little or no adverse environmental conditions to consider.
   
   Possible Exposure to Blood Borne Pathogens: None
   
   Miscellaneous:

   Copy this example

   

5. Post your job

   There are a few common ways to find insurance verification representatives for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your insurance verification representative job on Zippia to find and recruit insurance verification representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit insurance verification representatives, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new insurance verification representative

   Once you've decided on a perfect insurance verification representative candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire an insurance verification representative?