How to hire an internal operations manager

How to hire an internal operations manager, step by step

Here's a step-by-step internal operations manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an internal operations manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new internal operations manager
• Step 8: Go through the hiring process checklist

What does an internal operations manager do?

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1. Identify your hiring needs

   Before you start hiring an internal operations manager, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An internal operations manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, internal operations managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents internal operations manager salaries for various positions.

   Type of Internal Operations Manager	Description	Hourly rate
   Internal Operations Manager	Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.	$34-68
   Manager, Center Operations	The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns... Show more	$18-46
   General Manager Of Operations	General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management... Show more	$23-79

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Internal Controls
   • Project Management
   • Oversight
   • SOX
   • External Auditors
   • Internal Audit
   • Sarbanes-Oxley
   • Audit Findings
   • Business Processes
   • Process Improvement
   • Financial Statements
   • Direct Reports
   • Customer Service
   • ROI

   Check all skills

   Responsibilities:

   • Manage and support ISO training activities, perform internal assessments and manage special projects including identifying profit improvement opportunities.
   • Manage payroll distribution process ensuring timeliness, accuracy, and confidentiality to protect client's privacy and prevent liability of exposure.
   • Coordinate the SOX team's documenting and testing of the key business processes including both information technology application and general controls.
   • Perform Sarbanes-Oxley testing on key controls and processes.
   • Administer improvements to ERP system and enforcement proper use, reducing staff and vehicles while increasing schedule.
   • Provide support and guidance on all SOX requirements and remediation efforts for the business units and senior executives.

   More internal operations manager duties

3. Make a budget

   Including a salary range in your internal operations manager job description is a great way to entice the best and brightest candidates. An internal operations manager salary can vary based on several factors:

   • Location. For example, internal operations managers' average salary in florida is 56% less than in alaska.
   • Seniority. Entry-level internal operations managers earn 50% less than senior-level internal operations managers.
   • Certifications. An internal operations manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in an internal operations manager's salary.

   Average internal operations manager salary

   $101,168yearly

   $48.64 hourly rate

   ---

   Entry-level internal operations manager salary

   $71,000 yearly salary

   Updated January 20, 2026

   Average internal operations manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$147,992	$71
   2	New York	$134,507	$65
   3	New Jersey	$123,966	$60
   4	Connecticut	$120,158	$58
   5	District of Columbia	$116,009	$56
   6	Texas	$111,229	$53
   7	Colorado	$106,902	$51
   8	New Mexico	$104,361	$50
   9	North Dakota	$102,944	$49
   10	Nebraska	$101,605	$49
   11	Massachusetts	$100,981	$49
   12	North Carolina	$97,207	$47
   13	Iowa	$97,042	$47
   14	Illinois	$91,181	$44
   15	Tennessee	$75,303	$36
   16	Florida	$64,456	$31

   Average internal operations manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Community Health Systems	$156,123	$75.06	16
   2	iHeartMedia	$124,782	$59.99	12
   3	UC Health	$118,513	$56.98	9
   4	CVS Health	$113,992	$54.80	1,380
   5	Sutter Health	$113,287	$54.46	38
   6	Zeta Global	$109,631	$52.71	1
   7	Cintas	$108,940	$52.38	44
   8	BASF	$107,386	$51.63	3
   9	UCHealth	$102,314	$49.19	10
   10	Eurofins	$100,402	$48.27
   11	Scotiabank	$99,626	$47.90	12
   12	Nevada Regional Medical Center	$99,191	$47.69
   13	HCSC	$97,813	$47.03	7
   14	Eaton	$96,912	$46.59	40
   15	Blue Cross & Blue Shield	$94,135	$45.26	46
   16	Kyber Network	$93,482	$44.94	2
   17	The Medicus Firm	$92,563	$44.50
   18	Abrasive Technology	$91,412	$43.95
   19	Raytheon Technologies	$72,790	$35.00	40

4. Writing an internal operations manager job description

   An internal operations manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of an internal operations manager job description:

   Internal operations manager job description example

   Remarketing Internal Operations Manager
   
   The responsibility of the Remarketing Internal Operations Manager position is to develop and maintain strong client relations skills and operational knowledge and support Senior Leadership in every aspect of PAR North America's business. The Remarketing Internal Operations Manager must be proficient in their respective department (recovery or remarketing) and service all clients, recovery agents, auctions and customers.
   
   Based in Indianapolis and reporting to the Director of Remarketing, the Remarketing Internal Operations Manager will lead a fast-growing team delivering our commitment to meeting and exceeding the expectations of our business partners across the country.
   
   Responsibilities and Duties:
   · Maintain excellent customer service, strong telephone support and ability to answer or research the answer to client, agent, auction or customer questions.
   · Develop operational knowledge and processes for the team's assigned clients. This includes writing all procedural manuals and any other process documentation.
   · Identify issues as they arise, facilitate a solution, escalate as needed and follow up to confirm resolution.
   · Train, mentor and give direction to Account Coordinators, Specialists and Senior Account Specialists.
   · Review and process reports such as Pending Charges, Compliance Reports, Monthly Scorecards and other managerial reporting.
   · Assist in monitoring used vehicle wholesale market conditions and communicate observations to Remarketing team and clients
   · Schedule, prepare and participate in client conference calls and maintain client relationships at all times.
   · Manage team efficiency and productivity using Management Operating System (MOS). Regularly review and monitor individual MOS results as well as complete weekly Action Items as needed.
   · Work with Compliance on all client audits and Request for Proposals as requested.
   · Manage team schedules based on phone call volume, assignment volume and head count needs.
   · Represent PAR Remarketing in meetings with clients and speak to factors impacting performance
   · Regularly review Avaya call reporting, phone setup, Compliance reporting and address with team and individuals as needed.
   · Cultivate, maintain and monitor the relationship with team's assigned clients. This includes regular contact with client's management as well as potential travel for meetings with clients or industry related conferences.
   · Keep Senior Leadership informed of potential problems, changes or issues on a daily basis as well as weekly recap report.
   · Handle all personnel and HR duties relating to team. This includes delivering employee reviews, Corrective Actions and additional training as needed.
   · Schedule and preside over weekly team meetings as well as weekly individual meetings with Senior Account Specialist(s).
   · Monitor and process accounts in all internal system queues as directed. This includes New Accounts, , Client Update Queue, , Consignments, vehicle transport process, and operational audits
   · Maintain daily and weekly reports per Senior Leadership request using Microsoft Excel.
   · Act as liaison between client, customer and auctions.
   · Utilize knowledge of multiple computer systems, such as the internal operating system, Microsoft Office products, third party vendor systems and integration partner systems.
   · Maintain high level of accuracy and productivity in all daily activities.
   · Perform other duties as directed by PAR Senior Leadership.
   
   Educational Requirements and Qualifications:
   · Bachelor's degree is preferred.
   · Previous recovery operations, vehicle auction, collections, or remarketing experience is preferred.
   · Familiarity with Remarketing industry systems including but not limited to AutoIMS, Black Book, NADA, and MMR preferred
   · Excellent organizational and communication skills. Must be able to communicate verbally clearly and effectively and in writing.
   · Competent Microsoft Office skills required. Daily use of Microsoft Outlook, Excel and other Microsoft Office products.
   · Implement and assure adherence to all company policies and procedures.
   · Demonstrate a commitment to stated values and business ethics.
   · Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.

   Copy this example

   

5. Post your job

   To find the right internal operations manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with internal operations managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit internal operations managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your internal operations manager job on Zippia to find and recruit internal operations manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with internal operations manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new internal operations manager

   Once you've found the internal operations manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new internal operations manager. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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