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Loan processor vs loan services representative

The differences between loan processors and loan services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a loan processor and a loan services representative. Additionally, a loan services representative has an average salary of $38,603, which is higher than the $38,122 average annual salary of a loan processor.

The top three skills for a loan processor include loan applications, customer service and property appraisals. The most important skills for a loan services representative are customer service, loan payments, and outbound calls.

Loan processor vs loan services representative overview

Loan ProcessorLoan Services Representative
Yearly salary$38,122$38,603
Hourly rate$18.33$18.56
Growth rate-3%-3%
Number of jobs16,22885,475
Job satisfaction--
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 47%
Average age4242
Years of experience44

What does a loan processor do?

A loan processor is responsible for assisting customers with their loan requests, ensuring their eligibility, and choosing the best loan options for their needs. Loan processors carefully review loan application documents and prepare loan proposals for underwriting, analyzing the applicant's financial status and credit scores, processing repayment plans, and adhering to banking and financial regulations. A loan processor must have excellent knowledge of the banking industry and processes to provide the best loan services for the customers efficiently and accurately.

What does a loan services representative do?

A loan service representative is responsible for communicating and interacting with clients and serves as a back-up or reliever in a company. They are the first person that the client must go through if they want to apply for a loan. Loan representatives monitor and ensure that all data and information is properly documented using a loan processing system. Also, they are the ones who inspect and verify if a company is complying with the transaction rules as well as the loan procedures and regulations.

Loan processor vs loan services representative salary

Loan processors and loan services representatives have different pay scales, as shown below.

Loan ProcessorLoan Services Representative
Average salary$38,122$38,603
Salary rangeBetween $28,000 And $50,000Between $15,000 And $98,000
Highest paying CitySan Francisco, CABaltimore, MD
Highest paying stateWest VirginiaNew York
Best paying companyStanford UniversityJersey Shore State Bank
Best paying industryFinanceFinance

Differences between loan processor and loan services representative education

There are a few differences between a loan processor and a loan services representative in terms of educational background:

Loan ProcessorLoan Services Representative
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 47%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Loan processor vs loan services representative demographics

Here are the differences between loan processors' and loan services representatives' demographics:

Loan ProcessorLoan Services Representative
Average age4242
Gender ratioMale, 20.6% Female, 79.4%Male, 26.8% Female, 73.2%
Race ratioBlack or African American, 12.5% Unknown, 4.3% Hispanic or Latino, 17.1% Asian, 7.4% White, 58.3% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 4.4% Hispanic or Latino, 17.0% Asian, 7.1% White, 59.4% American Indian and Alaska Native, 0.4%
LGBT Percentage7%7%

Differences between loan processor and loan services representative duties and responsibilities

Loan processor example responsibilities.

  • Manage a monthly pipeline averaging 100 files from origination to funding per month as a Jr. processor.
  • Review and verify documentation consistent with company policies and compliance of FNMA, FHLMC, FHA/VA, USDA guidelines.
  • Gather all documentation necessary to process mortgage loans in accordance with FNMA and credit union guidelines/requirements.
  • Disclose and re-disclose the LE's and Prelim TRID require CD.
  • Upload monthly reports to FHLMC including principal & interest reports, delinquent loans and appraisals.
  • Ensure conditions on USDA commitments are met and loan files are prepared for closing on time.
  • Show more

Loan services representative example responsibilities.

  • Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
  • Track, compile, and send HUD and VA binders off to respective government agency.
  • Approve final numbers on HUD closing contract, turn in final sign contract to lender for funding.
  • Provide research support functions to management and sales representatives on check copies, ACH maintenance and speed-pay income.
  • Complete address changes, respond to emails, opt out requests, return mail, ACH inquiries and enrollment.
  • Provide internal and external customers with require foreclosure documents while meeting require deadlines.
  • Show more

Loan processor vs loan services representative skills

Common loan processor skills
  • Loan Applications, 22%
  • Customer Service, 20%
  • Property Appraisals, 5%
  • Mortgage Loans, 5%
  • Credit Reports, 5%
  • FHA, 4%
Common loan services representative skills
  • Customer Service, 24%
  • Loan Payments, 19%
  • Outbound Calls, 4%
  • Escrow Accounts, 4%
  • Mortgage Loans, 3%
  • ACH, 2%

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