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Loan servicing specialist vs loan services representative

The differences between loan servicing specialists and loan services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a loan servicing specialist and a loan services representative. Additionally, a loan servicing specialist has an average salary of $65,799, which is higher than the $38,603 average annual salary of a loan services representative.

The top three skills for a loan servicing specialist include loan modifications, customer service and foreclosure process. The most important skills for a loan services representative are customer service, loan payments, and outbound calls.

Loan servicing specialist vs loan services representative overview

Loan Servicing SpecialistLoan Services Representative
Yearly salary$65,799$38,603
Hourly rate$31.63$18.56
Growth rate-3%-3%
Number of jobs31,75385,475
Job satisfaction--
Most common degreeBachelor's Degree, 55%Bachelor's Degree, 47%
Average age4242
Years of experience44

What does a loan servicing specialist do?

A loan servicing specialist is an individual who reviews, authorizes, and recommends commercial and personal loans for approval. It is the loan officer who meets with their applicants to identify their creditworthiness. Typically, they work at credit unions, commercial banks, mortgage companies, and financial institutions. They ensure operational risk controls, regulatory policies and standards, and compliance. Among the skills necessary for the job include customer service and relations, leadership, analytical skills, and communication skills.

What does a loan services representative do?

A loan service representative is responsible for communicating and interacting with clients and serves as a back-up or reliever in a company. They are the first person that the client must go through if they want to apply for a loan. Loan representatives monitor and ensure that all data and information is properly documented using a loan processing system. Also, they are the ones who inspect and verify if a company is complying with the transaction rules as well as the loan procedures and regulations.

Loan servicing specialist vs loan services representative salary

Loan servicing specialists and loan services representatives have different pay scales, as shown below.

Loan Servicing SpecialistLoan Services Representative
Average salary$65,799$38,603
Salary rangeBetween $28,000 And $153,000Between $15,000 And $98,000
Highest paying CityCharleston, SCBaltimore, MD
Highest paying stateMarylandNew York
Best paying companyGlacier BanJersey Shore State Bank
Best paying industryFinanceFinance

Differences between loan servicing specialist and loan services representative education

There are a few differences between a loan servicing specialist and a loan services representative in terms of educational background:

Loan Servicing SpecialistLoan Services Representative
Most common degreeBachelor's Degree, 55%Bachelor's Degree, 47%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Loan servicing specialist vs loan services representative demographics

Here are the differences between loan servicing specialists' and loan services representatives' demographics:

Loan Servicing SpecialistLoan Services Representative
Average age4242
Gender ratioMale, 32.2% Female, 67.8%Male, 26.8% Female, 73.2%
Race ratioBlack or African American, 11.8% Unknown, 4.4% Hispanic or Latino, 14.4% Asian, 8.2% White, 60.7% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 4.4% Hispanic or Latino, 17.0% Asian, 7.1% White, 59.4% American Indian and Alaska Native, 0.4%
LGBT Percentage7%7%

Differences between loan servicing specialist and loan services representative duties and responsibilities

Loan servicing specialist example responsibilities.

  • Manage the non-judicial and judicial FNMA foreclosure portfolio.
  • Time management and organization skills to effectively prioritize multiple objectives and achieve volume goals.
  • Coordinate and schedule settlements upon final loan approval and review HUD-1 for reconciliation of itemize financial data.
  • Train new hires in the MSP system to ensure they understand how to gather data and for escrow analysis.
  • Prepare internally generate commercial loan documentation for all states the organization does business in.
  • Work with LIS, LPS, and ESO program.
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Loan services representative example responsibilities.

  • Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
  • Track, compile, and send HUD and VA binders off to respective government agency.
  • Approve final numbers on HUD closing contract, turn in final sign contract to lender for funding.
  • Provide research support functions to management and sales representatives on check copies, ACH maintenance and speed-pay income.
  • Complete address changes, respond to emails, opt out requests, return mail, ACH inquiries and enrollment.
  • Provide internal and external customers with require foreclosure documents while meeting require deadlines.
  • Show more

Loan servicing specialist vs loan services representative skills

Common loan servicing specialist skills
  • Loan Modifications, 17%
  • Customer Service, 12%
  • Foreclosure Process, 5%
  • Real Estate, 4%
  • Loss Mitigation, 4%
  • Escrow Accounts, 4%
Common loan services representative skills
  • Customer Service, 24%
  • Loan Payments, 19%
  • Outbound Calls, 4%
  • Escrow Accounts, 4%
  • Mortgage Loans, 3%
  • ACH, 2%

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