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The differences between loan servicing specialists and loan services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a loan servicing specialist and a loan services representative. Additionally, a loan servicing specialist has an average salary of $65,799, which is higher than the $38,603 average annual salary of a loan services representative.
The top three skills for a loan servicing specialist include loan modifications, customer service and foreclosure process. The most important skills for a loan services representative are customer service, loan payments, and outbound calls.
| Loan Servicing Specialist | Loan Services Representative | |
| Yearly salary | $65,799 | $38,603 |
| Hourly rate | $31.63 | $18.56 |
| Growth rate | -3% | -3% |
| Number of jobs | 31,753 | 85,475 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 47% |
| Average age | 42 | 42 |
| Years of experience | 4 | 4 |
A loan servicing specialist is an individual who reviews, authorizes, and recommends commercial and personal loans for approval. It is the loan officer who meets with their applicants to identify their creditworthiness. Typically, they work at credit unions, commercial banks, mortgage companies, and financial institutions. They ensure operational risk controls, regulatory policies and standards, and compliance. Among the skills necessary for the job include customer service and relations, leadership, analytical skills, and communication skills.
A loan service representative is responsible for communicating and interacting with clients and serves as a back-up or reliever in a company. They are the first person that the client must go through if they want to apply for a loan. Loan representatives monitor and ensure that all data and information is properly documented using a loan processing system. Also, they are the ones who inspect and verify if a company is complying with the transaction rules as well as the loan procedures and regulations.
Loan servicing specialists and loan services representatives have different pay scales, as shown below.
| Loan Servicing Specialist | Loan Services Representative | |
| Average salary | $65,799 | $38,603 |
| Salary range | Between $28,000 And $153,000 | Between $15,000 And $98,000 |
| Highest paying City | Charleston, SC | Baltimore, MD |
| Highest paying state | Maryland | New York |
| Best paying company | Glacier Ban | Jersey Shore State Bank |
| Best paying industry | Finance | Finance |
There are a few differences between a loan servicing specialist and a loan services representative in terms of educational background:
| Loan Servicing Specialist | Loan Services Representative | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 47% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between loan servicing specialists' and loan services representatives' demographics:
| Loan Servicing Specialist | Loan Services Representative | |
| Average age | 42 | 42 |
| Gender ratio | Male, 32.2% Female, 67.8% | Male, 26.8% Female, 73.2% |
| Race ratio | Black or African American, 11.8% Unknown, 4.4% Hispanic or Latino, 14.4% Asian, 8.2% White, 60.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 4.4% Hispanic or Latino, 17.0% Asian, 7.1% White, 59.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 7% |