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Maine Veterans' Homes Remote jobs - 136 jobs

  • Staff Accountant

    Maine Veterans Homes 3.4company rating

    Augusta, ME jobs

    Full-time Description Maine Veterans' Homes is seeking a detail-oriented and dependable Staff Accountant to support core accounting operations and financial reporting. This role is responsible for maintaining accurate general ledger activity, performing reconciliations, tracking cash and fixed assets, supporting budgeting processes, and assisting with financial and cost reporting. The ideal candidate has a strong accounting foundation, excellent analytical skills, and the ability to work independently while collaborating with cross-functional teams. This is a hybrid position, combination of remote work and in-person duties. What We Offer: Competitive Pay MainePERS Pension Plan - for your long-term security 403(b) plan with employer match Comprehensive Health, Dental & Vision Insurance Generous Paid Time Off Tuition Reimbursement Robust Wellness Incentive Program Apply today and be part of a team supporting our mission to “care for those who served”. Requirements Bachelor's degree preferred, with one year of experience in an accounting department; OR Associates degree, with 3-4 years of relevant experience Accounting/bookkeeping skills required Proficient computer skills including GL and Excel. Excellent organization, communication, and attention to detail Maine Veterans' Homes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $41k-48k yearly est. 6d ago
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  • Inspection Associate

    South East Asia 3.8company rating

    Maine jobs

    Компанія BUREAU VERITAS була заснована у 1828 р. На сьогоднішній день представлена в 140 країнах світу. BUREAU VERITAS UKRAINE входить до складу міжнародної групи BUREAU VERITAS, що є світовим лідером у наданні широкого спектра послуг із сертифікації, класифікації, інспекції, проведення лабораторних випробувань, управління ризиками та навчання. Ми спеціалізуємося на якості, здоров'ї та безпеці, навколишньому середовищі та соціальній відповідальності (QHSE), допомагаючи підприємствам підвищити продуктивність і досягти відповідності міжнародним стандартам і місцевим нормам. Завдяки інноваційним рішенням і експертним послугам ми підтримуємо наших клієнтів у забезпеченні відповідності їхніх продуктів, інфраструктури та процесів найвищим галузевим стандартам Certified Welding Inspector - Maine The inspector is responsible for quality assurance on behalf of Bureau Veritas's client, in addition to on- site inspections during the construction phase. The ideal candidate must demonstrable experience in a similar position. Requirements: Communicating with the Project Managers to determine the specific requirements of a given work order, including the scope of work, deliverables, schedule, and budget for a particular assignment Communication with the Project Managers, fabrication shops, contractors, BV employees, and other third parties to resolve issues Reliable High Speed Internet connection Valid Driver's license, and a clean driving record Ability to successfully pass a background check and drug screen Ensure that the services provided are performed in accordance with the project requirements and contract with the client Fiscal ability to pay travel expenses for 1-2 weeks in advance. Travel expenses may include, but not limited to: lodging, meals, flights, rental cars, parking, tolls, public transportation, etc. Generate, process, and/or respond to the following (included, but not limited to): timesheets, billing reports, expense reports, emails, instant messages, and inspection reports in an expeditious/thorough manner, complying with all applicable deadlines. All reports must be submitted typewritten using Microsoft Word/Adobe Acrobat and must be electronically transmitted to the Project Manager Communicate information from the fabrication facility regarding upcoming assignments and potential work that Bureau Veritas could perform Maintain a positive relationship between Bureau Veritas, the fabrication facility, and the client Ability to work remotely, on-site, and or from established Bureau Veritas offices/work sites Client oriented approach with emphasis on understanding and fulfilling the needs of the client; Detail oriented with a dedication to the quality control and quality assurance process; ability to understand and read complex design and fabrication plans and specifications; Excellent communication and documentation skills, with ability to communicate technical issues to the Project Manager, clients, BV Employees, and the fabrication facilities. Proficiency with Desktop Computers/Laptops/Tablets and Microsoft Office Applications (including, but not limited to: Outlook, MS Teams, Word, Excel, and MS Calendar) required; along with knowledge of Adobe Acrobat and other word processing/document control software as needed Ability to multi-task and properly execute multiple simultaneous assignments without sacrificing efficiency or quality of the work; Team player willing to work with clients, field staff, other Bureau Veritas offices, and the world wide Bureau Veritas organization Use of PPE: Ability to identify situations where additional PPE (outside of standard issue) is required. Use of a camera (smartphone) and ability to insert photos into a document for client reports - Physical Requirements: Must be able to remain in a stationary position for long periods of time. The person in this position needs to occasionally move about inside the work space to access required areas Constantly operates a computer and other productivity equipment, and/or machinery. Included, but not limited to: smartphone, tablet, calculator, copy machine, and computer printer, etc. Frequently ascends/descends a ladder, and/or stairs to access required workspace Constantly positions self to access elevated or lowered work spaces The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The ability to observe details at close range (within a few feet of the observer or at a distance) Current AWS CWI Certification Required NDT Level II Preferred NACE Level II Preferred Compensation: $35-$45 Hourly - -
    $35-45 hourly 54d ago
  • Managing Director, Operations (Remote)

    Maximus 4.3company rating

    Portland, ME jobs

    Description & Requirements Maximus is hiring an Managing Director, Operations to join our team!. We're seeking a senior leader to shape service delivery and execution across complex, mission-critical programs. As Managing Director, Operations, you'll design and implement operational strategies, lead execution to drive efficiency and profitability, evaluate program performance through data and compliance reporting, and build policies and procedures that optimize outcomes and meet regulatory standards. You'll also support business development through strategic visioning and proposal efforts, partnering with cross-functional leaders to turn strategy into measurable results. Ready to make an impact? If you have strategic leadership skills, strong financial management expertise, and deep knowledge of government programs, we want to hear from you! Apply today and help us shape the future of service delivery. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - • Competitive Compensation - Bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - •Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities-Participate in training programs, workshops, and conferences. - •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts - Manage the client relationships ensuring customer satisfaction. - Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit. - Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel. - This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business. - Establish strategic plans and objectives for business unit(s). - Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region. - Review objectives to determine success of operations. - Oversee activities of multiple sections/departments through subordinates. - Manage external and internal customer relationships to include high ranking state and local government officials. - Oversee and review current and new project initiatives. - Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas. - Promote new ideas and provides direction to senior managers in various departments. - Provide Program Management Operations support to the Health Central team, integrating strategy, delivery, and performance efforts. - Determine resource requirements and rationalize needs across teams to ensure milestones and deliverables are met efficiently. - Develop standardized deliverable formats, including annual and semi-annual plans, periodic reporting, and meeting cadences for the three strategy teams. - Assist in developing product and solution roadmaps, including coordination of research, business case analyses, and investment/ROI justifications. - Identify operational gaps and support teams in securing appropriate resources. - Partner with strategy team leaders to ensure performance metrics and objectives are achieved. Minimum Requirements - Bachelor's degree required, MBA preferred. - Outsourcing experience preferred. - Experience in simultaneously managing a large portfolio of multiple complex projects. - Typically utilizes management skills more than technical skills. - Excellent organizational, interpersonal, verbal, and written communication skills. - Ability to develop and implement high level departmental strategies, assesses intangible variables to identify and evaluate fundamental issues. - Ability to influence executive management decisions. - Knowledge of organizational and or client objectives. - Ability to negotiate with internal and external customers to gain desired outcome. - Ability to successfully manage many complex tasks simultaneously. - Strong understanding of state, county and local government programs currently served by MAXIMUS. - Business, government, and/or management experience preferred. - Proficient in Microsoft Office Applications including Microsoft Project. - 10+ years of experience in government contracting, providing program management or operations support across large, complex teams. - Strong knowledge of the U.S. Health and Human Services market. - Demonstrated ability to bring structure to ambiguous or evolving environments. - Excellent organizational, interpersonal, written, and verbal communication skills. - Proven ability to manage timelines, budgets, and cross-functional collaboration. Home Office Requirements: - Maximus provides company-issued computer equipment and cell phone. - Reliable high-speed internet service: * Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity * Minimum 5 Mpbs upload speeds - Private and secure workspace. #ClinicalServices #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 209,950.00 Maximum Salary $ 220,000.00
    $117k-231k yearly est. Easy Apply 9d ago
  • Systems Specialist (Help Desk) - Hybrid

    Martin's Point Health Care 3.8company rating

    Portland, ME jobs

    Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary The Systems Specialist, will be the frontline point of contact for end-users, providing technical support and assistance for IT issues, incidents, and service requests. They will ensure that end-users receive timely and effective support, troubleshoot and resolve technical problems, and deliver a high level of customer service. In addition, the position is expected to participate in routine after hours work as needed. Job Description Key Outcomes: * Provides technical support and assistance to end users, including diagnosing and resolving hardware and software issues, setting up user accounts, and providing training and guidance on IT systems and applications. * Participates in the installation, configuration, monitoring and technical support of all physical endpoints. This includes laptops, desktops, thin clients, printers, and mobile devices. * Participates in the deployment and license management of all supported software. * Provides Level One support to troubleshoot and resolve incidents. * Accurately perform new user account creation, management, and deletion within Active Directory, according to documented IT processes and procedures. * Manages print queues and drivers according to documented processes and procedures. * Provides excellent customer support to all technology users. * Ensures workstation adherence to all security requirements per the Acceptable Use and Information Security Policies. * Participates in the rotating "on call" schedule with other members of the team for providing support to the business and partners after hours and on weekends * Adheres to all established hardware configuration standards. * Documents and maintains technical documentation, including system configurations, troubleshooting procedures, and user guides, to ensure accurate and up-to-date information for IT systems and operations. Education/Experience: * Associates degree in Computer Science, Information Systems or equivalent combination of education and experience. * 1+ years of experience in a technical support role, preferably in a helpdesk or service desk environment. * Experience with troubleshooting and resolving IT issues related to hardware, software, networking, and other IT systems. Required License(s) and/or Certification(s): * MCP, ITIL, A+ Certifications are desirable but not required. Skills/Knowledge/Competencies (Behaviors): * Demonstrates an understanding of and alignment with Martin's Point Values. * Strong communication and problem-solving skills * Excellent customer service skills * Time management: The ability to use your time productively and efficiently. * Collegiality: Being helpful, respectful, approachable and team oriented, for building strong working relationships and a positive work environment * Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement. * Working knowledge with laptops, desktops, and thin clients. * Working knowledge with mobile devices, including iOS and Android. * Working knowledge with desktop and server operating systems. * Working knowledge with Microsoft Active Directory. * Working knowledge of permissions and group policies. * Working knowledge of the Microsoft Office Suite. * Working knowledge with virtual desktop environments. * Working knowledge with audio visual systems, including displays and basic sound system connections. * Working knowledge of networking, including Wi-Fi and LAN connections. * Working knowledge of desktop patching processes. * Working knowledge of database systems. * Working knowledge of published applications. * Working knowledge of remote access systems, including VPN. * May require travel to sites throughout Maine, New Hampshire, Vermont, and New York State. This position is not eligible for immigration sponsorship. We are an equal opportunity/affirmative action employer. Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ***************************** Do you have a question about careers at Martin's Point Health Care? Contact us at: *****************************
    $72k-96k yearly est. Auto-Apply 3d ago
  • Gastroenterology APP - New Hybrid schedule

    St. Mary's Regional Medical Center 4.5company rating

    Lewiston, ME jobs

    Join Our Growing Gastroenterology Team in Beautiful Central Maine! Hybrid schedule Advanced Practice Provider (NP or PA) - Gastroenterology | Full-Time | Lewiston/Auburn, ME St. Mary's Gastroenterology is excited to welcome an experienced and compassionate Advanced Practice Provider (APP) to our newly established practice. Located in the heart of Maine, our team proudly serves the vibrant and diverse communities of Lewiston and Auburn with personalized, mission-driven care. Provider must be able to be in clinic in Lewiston 2 days and up to two 2 days/week could be remote from home. Why Join St. Mary's Gastro? Schedule & Flexibility 4-day clinical work week: 32 patient contact hours + 8 hours administrative time. 2 days onsite in Lewiston / 2 days remote from home. Flexible scheduling and remote capabilities for admin tasks No nights, no weekends Practice Highlights Team-oriented, collaborative environment Opportunity to help build and grow a new, high-quality GI program Experienced support staff focused on exceptional patient care Competitive Compensation & Benefits Generous base salary with RVU incentive bonus $5,000 annual Student Loan Reimbursement (for the term of the loan) Full benefits package including: Health, dental, and vision insurance 403(b) & 457 retirement plans $3,000 annual CME allowance Paid time off, holidays, and more Mission You Can Believe In Be a part of a faith-based, mission-driven health system with a legacy of over 130 years Deep community roots and a commitment to care for all, especially the underserved Qualifications Graduate of an accredited Nurse Practitioner or Physician Assistant program Unrestricted Maine license (or ability to obtain) Unrestricted DEA & CSR registration Registered with the Maine Prescription Monitoring Program (PMP) Prior GI or Internal Medicine experience strongly preferred About St. Mary's Health System St. Mary's Regional Medical Center is a 233-bed acute care facility offering a full spectrum of inpatient and outpatient services. As part of Covenant Health, our system provides care that's grounded in compassion, innovation, and community responsibility. Join a healthcare system where your career is supported, your contributions are valued, and your impact is felt. Apply today and become part of something meaningful. Covenant Health Mission Statement We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities. Our Core Values: •Compassion We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering. •Integrity We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources. •Collaboration We work in partnership, dialogue and shared purpose to create healthy communities. •Excellence We deliver all services with the highest level of quality, while seeking creative innovation. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).
    $34k-40k yearly est. Auto-Apply 18d ago
  • Care Advisor - Remote

    Sharecare 4.4company rating

    Augusta, ME jobs

    Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit ***************** . **Job Summary:** CareLinx is looking for a Care Advisor to assist with CareLinx's Payer Operations line of business. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and Care Advisors provide support and guidance to families during the caregiver search, interview, and hire process. Once a caregiver match is made, the Care Advisor will follow closely to ensure satisfaction and assist if the member's needs change. This support includes searching for viable caregiver candidates, setting up interviews, helping with the completion of the hiring process, and caregiver retention. You will be a liaison, maintaining relationships with caregivers and providing ongoing support to ensure that members have an exceptional experience while working with their caregivers. As a Care Advisor, you are the expert for members and families about all things CareLinx-related. You need to love interacting with people and be committed to providing stellar customer service and empathetic guidance for members during their in-home care journey. You should also be a team player and be willing to learn about CareLinx's health plan partners. If you think there's alignment with the description above, CareLinx may be the place for you. **Location:** This role is remote, except for candidates located in the Mesa, AZ area. Those based near our Mesa office will be required to work on-site five days per week. **Job Type:** Full-Time, Hourly **Essential Job Functions:** + Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication in a call center environment. + Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction + Document accurate and complete notes of all family and caregiver interactions in CareLinx's EHR system + Work collaboratively and professionally with other team members and teams within CareLinx + Exhibit excellent verbal and written communication skills via phone, email, and text **Specific Skills/ Attributes:** + Effective time management skills and high attention to detail + Excellent verbal and written communication skills + Superior organization and multitasking capabilities + Goal-driven, problem solver + Professional, confident, outgoing demeanor + Experience working with Microsoft Office Suite + Ability to maintain strict confidentiality, and exercise good judgment + Care Advisors are expected to meet performance goals set forth per CareLinx guidelines + Additional job duties may be assigned on an as-needed basis **Qualifications:** + High school diploma or equivalent, required + Military experience is a plus but not required + Some college-level coursework, preferred + At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years experience in a customer service environment. + Previous healthcare experience preferred Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
    $95k-129k yearly est. 10d ago
  • Case Builder Auditor - Veterans Evaluation Services

    Maximus 4.3company rating

    Portland, ME jobs

    Description & Requirements Maximus is currently hiring for a Case Builder Auditor to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Case Builder Auditor is responsible for reviewing Disability Benefits Questionnaires ("DBQs") built by Case Builders on the "Build Team" so that Veterans may be evaluated on behalf of the Department of Veterans Affairs (the "VA"). Auditors are responsible for providing guidance and instructions to Case Builders with questions on VA specific build criteria and also second reviews and audit cases built to ensure builds meet VA specific build criteria for VBA exams. An Auditor works closely with the of Auditors and Builders, as well as with the Case Builder Manager, to maintain a respectful, positive, and high sense of urgency work environment and to make sure the Case Building Department is producing the highest quality exams possible. Due to contract requirements, only US Citizens or Green Card holders can be considered for this opportunity. Essential Duties and Responsibilities: - Enter any missed build information into the software for the doctor to be able to utilize during and after the appointment. - Ensure providers have the necessary documentation and medical records to properly evaluate Veterans. - Research medical conditions and new information when necessary in order to assist builders with any case questions during the build process. - Identify and confirm that all relevant worksheets and diagnostics were added during the build process as requested by the VA. - Track Case Builder (CB) errors and monitor progress of assigned builders through weekly audit reports and master error log. - Communicate with CB supervisors when patterns of concern regarding quality and production are identified. - Communicate with other departments to share relevant information when necessary in order to best complete the case. - Thoroughly checks over and approves Case Builder's work when in audit, to make sure the build is sufficient. - Complete audits as assigned by Supervisor or Case Building Management. - Assists with clarification response (CR) updates when a CB on the build team is out of office. - Complete one-on-one conferencing with assigned Case Builders to review error trends and provide build feedback with the goal of improving assigned Case Builder quality. - Responds promptly and appropriately to messages from supervisors, co- workers, and other departments. Please note upon hire, Veterans Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will not be exempt from using company provided equipment. Home Office Requirements using Maximus-Provided Equipment: - Internet speed of 20 mbps or higher required (you can test this by going to ****************** - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to home router - Private work area and adequate power source - Must currently and permanently reside in the Continental US In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and your are required to remain at your designated home location for all work activities. Minimum Requirements - High school graduate or GED required. - Minimum of 2 years of related experience. - Minimum of 1 year of Case Building experience, to include high productivity and low error percentage, during time as a Case Builder. - 2 or more years previous Case Building experience is strongly preferred. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 26.45 Maximum Salary $ 35.35
    $30k-40k yearly est. Easy Apply 2d ago
  • Technical Account Manager

    Cardinal Health 4.4company rating

    Augusta, ME jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Job Description** As the leading provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access, adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used. **Position Summary** Technical Account Management (TAM) is responsible for playing a key/critical role in realizing business value through the application of project management knowledge, skills, tools, and techniques to meet project objectives. The TAM will also use their rich healthcare domain expertise, along with project management and proactive consulting skills, to solve complex technical challenges for some of the largest pharmaceutical manufacturers in the country. To our clients, this individual will be an expert in combining our technology platform and solutions with their programs to provide maximum benefit to their business and patients. **Role contribution and responsibilities:** + Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health technical offerings match with a customers' unique business needs + Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes. + Monitors performance and recommends scope, schedule, cost or resource adjustments + Connects short-term demands to long-term implications, in alignment with the supporting business case. + Prioritizes multiple tasks while meeting deadlines + Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion. + Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success. + Connects project objectives to broader organizational goals. + Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility. + Negotiates with stakeholders to obtain the resources necessary for successful project execution. + Partners with stakeholders and technologist to implement/automate/operationalize models into day-to-day business decision making. + High level of client contact in an Account Management portfolio approach. **What is expected of you and others at this level** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues + Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc....) with existing client and develops plans for introducing new solutions through collaborative relationships **Accountabilities in this role** + Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services + Acts as single technical liaison for the client + Daily interactions with client to assess and advise client needs and requests + Analyze client program, needs and propose solutions and options that provide value to client + Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client's strategy and industry advancements. + Manage client deliverables, timelines, and artifacts + Monitor team backlog and prioritize activities to deliver on time, on budget, on scope + Anticipate client needs and proactively make program recommendations to enhance service value + Perform necessary project administration, project status, and risk, issue management _Qualifications_ + Master's Degree preferred + 3-5 years' experience of client relationship management experience at the account management level preferred + Prior experience working in a Specialty Pharmaceutical HUB environment, preferred + 8+ years' experience in professional services, healthcare, or related field preferred serving in a technical capacity preferred + Proficiency in Microsoft Office products preferred + Strong oral and written communication skills, with executive facing presentation experience + Strong project management skills + Proven ability to learn an application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Travel requirement up to 10% TRAINING AND WORK SCHEDULES: + Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. + This position is full-time (40 hours/week). + Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. REMOTE DETAILS: + You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. + We will provide you with the computer, technology and equipment needed to successfully perform your job. + You will be responsible for providing high-speed internet. + Internet requirements include the following: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated salary range:** $105,100-$150,100 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/15/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $105.1k-150.1k yearly 9d ago
  • Medical Dosimetrist

    Intermountain Health 3.9company rating

    Augusta, ME jobs

    The Medical Dosimetrist is a member of the Radiation Oncology team who has knowledge of the overall characteristics and clinical relevance of radiation oncology treatment machines and equipment. They have the education and expertise necessary to generate radiation dose distributions and dose calculations in collaboration with the Medical Physicist and Radiation Oncologist. **Medical Dosimetrist - Radiation Oncology** **Location:** Greater Salt Lake City Area (South Market) **Organization:** Intermountain Health **Join Our Growing Radiation Oncology Team** Intermountain Health is expanding its Radiation Oncology services to two new locations in 2026, and we're seeking a **Medical Dosimetrist** to join our dynamic team on-site, hybrid or fully remote. This is an exciting opportunity to work with advanced technology, collaborate with experienced professionals, and help deliver cutting-edge cancer care. **Why You'll Love This Role** + **Innovative Practice:** Participate in advanced treatment techniques including frameless SRS with HyperArc, Lattice SFRT, tattoo-free SGRT setups, cooperative group clinical trials and extensive use of SBRT & hypofractionation. + **Collaborative Environment:** Work closely with 5 physicians, 4 physicists, and 3 dosimetrists across four sites in Park City, Provo, American Fork, and Saratoga Springs. + **Flexibility & Growth:** Choose an on-site, hybrid, or fully remote schedule while benefiting from well-established workflows that foster efficiency and the chance to help shape new clinical programs. + **Lifestyle & Location:** Enjoy Utah's incredible outdoor recreation with world-class skiing, hiking, and national parks **Technology & Programs** + **Treatment Platforms:** Varian TrueBeam systems with RapidArc at all sites + **Imaging & Simulation:** VisionRT SGRT, Philips Big Bore CT simulators (3 locations) + **Software:** Eclipse v18 TPS with GPU acceleration, Aria R&V, Full Radformation suite (ClearCheck, ClearCalc, RadMonteCarlo, EZFluence, AutoContour) **Your Role** As a Medical Dosimetrist, you will: + Design and calculate accurate radiation treatment plans for a variety of techniques including IMRT, VMAT, SBRT, and SRS. + Collaborate with physicians and physicists to optimize treatment plans for safety and efficacy. + Ensure compliance with departmental protocols and regulatory standards. + Support implementation of new technologies and treatment techniques. **Qualifications** **Minimum:** + Graduate of a JRCERT-accredited Medical Dosimetry program or equivalent. + Certified Medical Dosimetrist (CMD) or eligible for certification. **Preferred:** + Experience with Eclipse TPS and Aria R&V. + Familiarity with advanced techniques such as SRS and SBRT. **Physical Requirements** + Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies. + Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc. + Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. + Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.) + May be expected to stand in a stationary position for an extended period of time. + For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. **Location:** Intermountain Health American Fork Hospital, Intermountain Health Park City Hospital, Intermountain Health Utah Valley Hospital **Work City:** Park City **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $62.44 - $96.34 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
    $145k-235k yearly est. 5d ago
  • Repair Technician

    Steris 4.5company rating

    Portland, ME jobs

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Repair Technician When surgical instruments are sharpened and working properly, surgeons can focus on providing the best care for their patients. STERIS offers a variety of repair solutions to meet the needs of the Customer including onsite mobile repair services, in house repair lab services, or one of five national repair centers. You do not have to have previous instrument repair experience to be considered. This is an entry level job - we will train you! In this position, you will perform surgical instrument inspection, repair, and refurbishment in a field-based setting. You will work on a mobile repair truck at Customer sites. Technicians deliver superior Customer Experience by providing timely and quality repairs to meet compliance standards. This role requires daily travel by driving a company vehicle. If offered this position, STERIS will run a 7 year driving record check, as part of our onboarding process. What You Will Do As a Repair Technician Perform basic to intermediate inspection and repairs on surgical instrumentation using grinding wheels, buffing wheels, various hand and power tools, soldering, etc. Complexity of repairs and level of intricacy will vary. You will work in the field on a mobile repair truck, inside a repair lab or inside a hospital, based on the needs of the Customer within the assigned territory. Provide invoicing and documentation based on business need. Provide support various locations within assigned territory depending on the service agreements, Customer needs, and staffing levels. What STERIS Offers Competitive pay and quarterly incentive plan Overtime opportunity Annual review with merit increase opportunity Uniforms and all necessary tools provided Extensive hands-on training and development Career progression path with STERIS Instrument Management Services and growth opportunities in other parts of STERIS Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays The Experience, Skills, and Abilities Needed • High school diploma or GED required • 2+ years of work experience, including at least 1 year of relevant experience*, or 1 year of experience at STERIS. All experience must be verifiable. • Must be able to meet flexible schedules with early/late hours and occasional overnight/out of state travel, based on Customer and business needs. • Must be able to pass a DOT medical/ physical exam and comply with all DOT regulations. • Must have a valid driver's license with an acceptable driving record (CDL not required) and maintain required vaccines. • Ability to drive DOT regulated vehicle and conduct basic box truck safety checks. • Must be at least 21 years old to meet the FMCSA age requirement for commercial interstate driving. • Must be able to lift up to 25 pounds at times and push instrument carts ranging from 10-150 pounds at times. • Must be able to be compliant with hospital/customer credentialing requirements *What is relevant work experience? • Hands-on repair, assembly, or product testing and use of small hand tools is a plus. Examples are small engine repair, cell phone and electronics repair, testing, or re-builds, carpentry, circuit board assembly and repair, sterile processing, industrial sewing, and jewelry repair. Maintenance, construction, welding, fabrication, and automotive repair can also be relevant. #LI-AC1 Pay range for this opportunity is $18.49 - $23.93. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following state(s): Maine.
    $18.5-23.9 hourly 60d+ ago
  • Member Services Associate

    Better Life Partners 3.6company rating

    Portland, ME jobs

    Who we are:At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever. We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose. If you're looking to roll up your sleeves and meet hard challenges head-on, then we're looking for you. The Role: As a Member Services Associate, you will play an integral role in the provision of care and services to our members. The Member Services Associate is a critical first line of contact with our members, setting the tone for how our services are experienced and accessed. The role focuses on connecting our members to the appropriate care teams, scheduling appropriate services, answering questions and troubleshooting our members' telehealth experience in addition to interacting with community partners, pharmacies, and labs. The Member Services Associate helps members navigate the services and teams within BLP and paves the way for members to receive timely services. To be successful in this role, you have a passion for understanding the needs of others, problem-solving and finding solutions, thrive in a fast-paced, dynamic environment, and succeed at providing excellent customer service. You are flexible, adapt well to change, and most importantly, you are excited about our mission and committed to helping people through a sometimes difficult system. Unless otherwise specified, this position is remote (work from home). Candidates must reside in one of the following states: Maine, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Florida, Georgia, Pennsylvania, Rhode Island, or Connecticut.What you will do: Demonstrate and communicate the core values of Better Life Partners; Love, Act, Partner, Advocate, and Grow Act as a concierge for our services Promptly, professionally, and accurately respond to calls, emails, and text messages Coordinate meetings over Zoom between our members and providers or counselors. Accurately collect or verify member demographic, insurance, and additional information to ensure the member's profile is accurate and up to date in our proprietary electronic medical record platform Quickly identify member needs, clarify information, and transfer member calls to the right department Offer assistance and guidance to members in navigating their treatment plan, scheduling and rescheduling appointments, and liaising with clinical staff as needed Provide personalized support to members throughout their recovery journey, addressing any questions or concerns with compassion and understanding Exhibit cooperation, and flexibility, and provide assistance when interfacing with members, colleagues, and external partners Uphold the highest level of discretion and confidentiality when handling member information Continuously seek opportunities to enhance the member experience You are a good fit if you have: High school diploma or GED required Skills of handling complex inquiries normally obtained through 3 or more years of customer service experience (either via telephone, email and/or text) Proven experience working effectively in a remote work environment Strong computer literacy with the ability to multitask in a fast-paced environment is required Previous experience working with individuals diagnosed with substance use disorders is a plus Willingness and eagerness to learn, be flexible, and assist members and colleagues as needed Strong interpersonal and communication skills, with the ability to interact effectively with members from diverse backgrounds Excellent time management and strong attention to detail Exceptionally strong work ethic Bilingual ability is a plus but not required It will also be great if you have: A college degree Great listening skills with a passion for helping others. Delight and act with urgency solving problems for others and anticipating needs, with empathy and compassion for the unique needs of our members The ability to be a team player with an “all hands on deck” attitude Work location requirements: BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they're located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs. When working from home, the requirements include: Must have reliable internet service with a fast upload/download ability Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions In addition to a competitive compensation package, we're offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose. We're a recovery-friendly workplace that values family life, diversity, equity, and inclusion.
    $33k-75k yearly est. Auto-Apply 38d ago
  • Behavioral Health Home Coor II

    Northern Light Health 3.7company rating

    Rockland, ME jobs

    Northern Light Acadia Hospital Department: Behav Hlth Case Mgmt Program 91 Camden Street Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 8:00 AM to 4:30 PM is eligible for a $2,500 (minus tax) sign on bonus with work commitment Summary: Working within a multi-disciplinary team, provides comprehensive case management services to improve mental health, and in conjunction with the primary care provider, improve medical health to adults with serious and persistent mental illness and children with serious emotional disturbance. The Behavioral Health Home Coordinator will work with students from RSU 13, MSAD 58, and adults and children in Knox County. Responsiblities will involve both in-person and remote work. Responsibilities: * Coordinates and facilitates access to preventative and health promotion services, mental health and substance abuse disorder treatment, and care coordination services * Meet with clients via zoom/face to face in their home or community * Able to build therapeutic rapport and relationships with a variety of clients and adapts communication styles to fit individual client needs * Coordinate and facilitate team meetings with client care team * Engages in ongoing collateral contact with natural supports and other providers in support of client's treatment plan, including, but not limited to BHH Nurse Care Managers and Peer Support staff, in a regular and professional manner * Is proficient in identifying client safety risks, including risk factors related to suicidal behavior, aggressive behavior, substance abuse and other mental health symptoms and is able to communicate risks to BHH Leadership in a timely and efficient manner * Performs complete and accurate documentation within the electronic medical record according to system policies, including psychosocial assessments, identification of needs and resources, and development and ongoing review of individual treatment and crisis plans * Participate in monthly group and individual supervision with a focus on education and case consultation * Complies with standards set forth by the Department of Health and Human Services regarding BHH required Quality Measures * Maintains a safe environment complying with Northern Light Health policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed * Other duties as assigned Other Information: * The applicant needs a valid vehicle operator's license in good standing. With access to a vehicle insured with at least the minimum insurance covered by state law. * Fingerprinting is a requirement for the position and that it will be the responsibility of the employee to pay up front for this and get reimbursed if they pass the screening. Competencies and Skills * Adobe Acrobat * Basic Life Support * Electronic medical record software. * Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. * Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. * Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately. * Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. * Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. * Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets. * Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority. * Human Capital, Supply Chain and Financial Software. * Word processing, spreadsheets, data entry, database experience and other computer related skills. * Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing. * MS Teams * Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques. * No previous experience required. * Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues. * Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. * Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. * Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time. * Zoom * Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. * Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. * Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. * Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Credentials * Required Driver's License * Certified as a Mental Health Rehabilitation Technician(MHRT/C provisional or full certification), or certification eligible in a reasonable amount of time Education * Required Bachelor's Degree. Minimum of a bachelor's degree in a closely related field or has a bachelor's degree in an unrelated field and at least one year of full time equivalent relevant human services experience. Northern Light Acadia Hospital is a broad behavioral health delivery system centrally managed from its location in Bangor, Maine. Acadia Hospital is a leader in providing comprehensive inpatient and outpatient services, tele-psychiatry, consultations to regional emergency departments, school-based and employer-based services, and integration into primary and specialty care practices. Northern Light Acadia Hospital offers innovative programming in the form of eating disorder services and a geriatric mood and memory clinic, which is involved in multiple clinical trials for promising Alzheimer's medications. The hospital is also the parent organization of Northern Light Acadia Healthcare which provides a substance use disorder treatment program, case management, and other outpatient mental health services serving patients from all corners of Maine. Acadia Hospital embraces service excellence and high quality care as evidenced by its commitment to achieve Center of Excellence status in the delivery of behavioral health services. Northern Light Acadia Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Northern Light Health offers a broad range of providers and services, including ten hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport. Bangor, Maine is a vibrant small city with easy access to Maine's spectacular coast, mountains, and lakes. Schools rank among New England's best with the flagship campus of the University of Maine located in the neighboring town of Orono. Bangor serves as the regional hub for medicine, the arts, and commerce. Bangor International Airport offers direct and one-stop service to many major destinations. Bangor, Maine, Behavioral Health, Mental Health, Addiction, Adult and Ped
    $30k-45k yearly est. 17d ago
  • Access Supervisor, Inside Sales (Remote)

    Insulet 4.7company rating

    Maine jobs

    This position supervises the day-to-day operations of the Insulet Corporation Inside Sales Access teams. The position will be responsible for leading and coaching the team, resolving escalated customer contacts, managing existing and new processes, and identifying and implementing continuous improvement opportunities through data analysis and project management within the pharmacy systems. The ideal candidate must demonstrate strong sales, customer service, computer skills, coordination, and planning abilities, and be able to work effectively in a key cross-functional role within Insulet Corporation and across external business partners. Responsibilities Provides supervision - ensuring call handling and documentation meet regulatory requirements within pharmacy guidelines. Supervise day-to-day operations for the Inside Sales Access team, serving as the primary escalation point for any questions or issues and managing processes within the pharmacy process. Define, manage, and implement enhancements to processes and systems to refine the Inside Sales structure. Preparation of daily, weekly, monthly, and quarterly reports. Manages daily call and task productivity, ensuring accountability to role expectations. Provides coaching and feedback in accordance with department and company goals. Manages Inside Sales Access quality program, conducting quality audits and calibration of quality scoring with the leadership team. Handles the most complex Customer complaints, escalations, and/or inquiries. Ensures adherence to Regulatory, Quality, Pharmacy, and accreditation standards. Reviews financial targets and is responsible for working with Sr Inside Sales Leadership to assist with meeting or exceeding goals and ensuring operating and expense commitments are met within Service Level Agreements. Participates in special projects and performs other duties as assigned. Performs other duties as assigned. Education and Experience Minimum Requirements: Bachelor's degree 5+ years of experience in an inside sales or contact center environment Preferred Skills and Competencies: Strong background in sales, the pharmacy channel, and call center operations that promote industry best practices and standards, including contact center metrics, workforce management, service quality management, and knowledge management. Customer Service experience in a medical or health-related environment is preferred. Knowledge of diabetes and experience supporting patients with diabetes is preferred. Experience providing remote support, particularly in a regulated environment. Physical Requirements: Requires sitting and standing associated with a typical office environment. Manual dexterity needed for using a calculator and computer keyboard. Lightweight lifting may be required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position may require occasional travel. If you're ready to be a part of a company that's changing the future of diabetes care, we want to hear from you. Join us at Insulet Corporation, where your talent will make a real difference in people's lives. Remote/Flexible: (no days required to be onsite) This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired) Additional Information: Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $56,300.00 - $84,425.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)
    $56.3k-84.4k yearly Auto-Apply 18d ago
  • Patient Access Manager

    Ensemble Health Partners 4.0company rating

    Maine jobs

    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: * Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. * Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. * Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING * Bonus Incentives * Paid Certifications * Tuition Reimbursement * Comprehensive Benefits * Career Advancement * This position pays between $63,100.00 - $78,875.00/based on experience The Manager of Patient Access is responsible for planning, developing, organizing, and managing the Patient Access department and is responsible for performance and effectiveness of these department(s). The Manager will be responsible for the coaching and development of all staff performing these functions and implementing short and long-term plans and objectives to improve customer service and collect quality information. As a subject matter expert, this person must provide leadership and contribute to the revenue cycle and organizational goals, as well as meeting regulatory compliance requirements. The Manager of Patient Access will work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at an assigned facility or market. Essential Job Functions: * The manager is responsible for directly managing the operations for the admitting, registration, and financial services departments at the acute care locations. * Admitting staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and providing excellent customer service. * Additionally, managing Financial Service Representatives and ensuring that proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by financial oversight departments. * Develops and manages departmental staffing needs. * Prepare monthly reports as requested. * Establish departmental goals with the staff to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization. * Coordinates employee work schedules to provide adequate daily staffing coverage. * Collects, interprets, and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals. * Works with internal and external customers to make key decisions, impacting either the whole organization or an individual patient. * Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved. * Assists in the development of dyad-reporting patient access staff. Provides training, education, goal setting, and performance interventions as necessary to ensure adequate performance. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education Level: Bachelor's Degree or Equivalent Experience Preferred Area of Study: Healthcare Management / Administration Other Preferred Knowledge, Skills and Abilities: * Minimum 2 - 3 year's management experience in healthcare industry. * Patient Access experience preferred. * Experience with Microsoft is a must. * Ability to balance numerous priorities, therefore requiring great skills in prioritization. * Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met. * Patient Access experience with managed care/insurance and Call Center experience highly preferred. Join an award-winning company Five-time winner of "Best in KLAS" 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 * Innovation * Work-Life Flexibility * Leadership * Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: * Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. * Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. * Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. * Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights
    $63.1k-78.9k yearly Auto-Apply 17d ago
  • New Provider Liaison - Veterans Evaluation Services

    Maximus 4.3company rating

    Portland, ME jobs

    Description & Requirements Maximus is currently hiring for New Provider Liaisons to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The New Provider Liaison (NPL) is responsible for supporting and guiding newly contracted medical providers on an individually assigned basis. NPLs are the new provider's first point of contact ultimately there to equip our providers with the tools required to become proficient in the performance of Compensation and Pension examinations. Some of the assistance may include providing specified guidance on DBQ worksheets and a comprehensive understanding of VA rating criteria, technical support for providers in the use of the Portal (to include access and research of medical records, and aiding in report completion and submission), and expand upon the initial training, given by the Provider Development and Retention Department, into a broader and more complete overview of each provider's function within VES. - Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity. Essential Duties and Responsibilities: - Conduct an orientation training with newly contracted providers via a communication platform. - Analyze the first 5 to 10 submitted reports for newly contracted or reactivated providers on an individual basis. - Conduct report review sessions with providers. - Detect and summarize trends of errors in reports. - Conduct remedial retraining sessions with providers that have been identified as needing improvement in report quality by either VA, Medical Advisory Board or VES Leadership. - Provide in depth feedback on progress to providers via phone correspondence. - Evaluate and approve providers to open scheduling when appropriate. - Work closely in cooperation with the Quality Control, Scheduling, and Recruiting departments. - Ability to work a shift of 8:00am-4:30pm CST Monday-Friday required Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provided equipment. Home Office Requirements Using Maximus-Provided Equipment: - Internet speed of 20mbps or higher required (you can test this by going to (1) ****************** - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router - Private work area and adequate power source - Must currently and permanently reside in the Continental US - In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and you are required to remain at your designated home location for all work activities. Minimum Requirements - Associate degree required; Bachelor's degree preferred. - 1 year previous VES Quality Analyst experience. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 23.00 Maximum Salary $ 30.30
    $19k-33k yearly est. Easy Apply 9d ago
  • Clinical Dietitian 2 REMOTE

    Baylor Scott & White Health 4.5company rating

    Augusta, ME jobs

    **Healthy Weight Coach** **REMOTE - Monday through Friday, no weekends** **Preferred Experience** - Chronic disease (weight loss, diabetes) - Strong behavioral change interest and/or experience - Digital/virtual health coaching experience **Preferred Training** - Licensed RD - Experience with MNT for obesity, diabetes, HTN, Lipid disorders - NBC-HWC - Mastery of the coaching process, foundational theories/principles of behavior change - Requires completing an approved training program (minimum 400 hours), documented coaching sessions, and passing a board exam - Only coaching credential recognized by the National Board of Medical Examiners * **No Credentialing required*** **JOB SUMMARY** The Clinical Dietitian 2 provides nutrition therapy and education to patients, families and the community. Performs nutritional assessments of patients and develops care plans. Develops and conducts educational programs and in service training programs. Participates in multi disciplinary patient rounds and patient case conferences. **ESSENTIAL FUNCTIONS OF THE ROLE** Conducts patient nutrition assessments on a combination of low and higher acuity patients within scope of practice, which may include both inpatient and outpatient. Utilizes assessment techniques which take into consideration the various needs of age specific populations as well as cultural, religious and ethnic concerns. Provides appropriate and timely documentation that summarizes the nutrition care plan in the patient's medical record, including nutrition assessment, diagnosis, plan, implementation, and progress toward goals in the course of performing primary duties. Assesses educational needs and the presence of barriers to learning. Provides nutrition counseling for individuals and groups, taking into consideration any adaptations to teaching methods necessary to meet patient learning needs. Provides education to both low and higher acuity patients within practice scope. Facilitates education to ensure compliance with food safety, sanitation and overall workplace safety standards within the Food and Nutrition Department, if applicable. Evaluates achievement of learning objectives by the patient and family. Provides appropriate follow-up in accordance with the patient's treatment goals, and refers patient for outpatient counseling, community, or home health services, as appropriate. Conducts ongoing evaluations to lead to a correct nutritional diagnosis of the patient's problems and progress while maintaining safety and professional standards. Interacts with medical staff as well as food and nutrition staff to ensure conformance with medical nutrition therapy. Interacts effectively with multidisciplinary teams to provide patient care that is integrated and compatible with the patient focused medical and nutritional goals. Leads team conferences and provide food and nutrition related in services to other medical staff as required. Assists in developing nutritional care and research protocols. Participates in quality assurance program by assisting in development of patient care criteria and analyzing actual care delivered. Participates in organizing and executing health fairs and other related community events. Assists in the development, research and revision of facility policies. **KEY SUCCESS FACTORS** Accountable for the proper use of patient protected health information. Ability to deal with complex situations and resolve patient and customer service concerns. Ability to give clear, concise and complete education and instructions. Works well in a patient-centered environment as an integral team player. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. Ability to calm upset patient in a composed and professional demeanor. Licensed Registered Dietitian preferred. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - Masters' - EXPERIENCE - 2 Years of Experience - CERTIFICATION/LICENSE/REGISTRATION - Registered Dietitians (RD) * **No Credentialing required*** **Preferred Experience** - Chronic disease (weight loss, diabetes) - Strong behavioral change interest and/or experience - Digital/virtual health experience **Preferred Training** - Licensed RD - Experience with MNT for obesity, diabetes, HTN, Lipid disorders - NBC-HWC - Mastery of the coaching process, foundational theories/principles of behavior change - Requires completing an approved training program (minimum 400 hours), documented coaching sessions, and passing a board exam - Only coaching credential recognized by the National Board of Medical Examiners As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $51k-58k yearly est. 51d ago
  • Vice President-Federal Communications and Marketing (Hybrid Remote - McLean, VA / DC Area)

    Maximus 4.3company rating

    Portland, ME jobs

    Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus. This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area. Key Areas of Responsibility - Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials. - Developing new programs for customer engagement including integrated marketing programs from concept to execution - Drive Maximus Federal solutions and offerings. - Manage digital and social media strategies across the federal market - Build, manage, and coach a high-performing marketing team. - Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports. - Work closely with the growth leaders to align sales and marketing strategies - Maintain brand standards and ensure compliance across all marketing and communications channels. - Build long-term relationships with employees, clients, government officials, and stakeholders. - Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company. - Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement. - Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation. This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions. Qualifications: -15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team. -Previous experience at a corporation focused on the Federal sector. -Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered. -MA degree in Marketing, Communication, or similar relevant field, preferred. -Outstanding communication, presentation, and leadership skills. -In-depth knowledge of the Federal sector. -Critical thinker with problem-solving skills. -Strong interpersonal and communication skills. Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 216,155.00 Maximum Salary $ 292,455.00
    $118k-190k yearly est. Easy Apply 2d ago
  • Client Support Analyst

    Athenahealth 4.5company rating

    Belfast, ME jobs

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. As a CSC Analyst, you will provide high-level support to end users via phone and email in a dynamic, fast-paced environment. You will become an expert in the athena One application and resolve client inquiries quickly, accurately, and effectively. Collaborating with cross-functional teams, you contribute to continuous service improvement while managing multiple communication channels simultaneously. Key Responsibilities: Qualified candidates must possess effective communication skills which includes strong written and verbal communication. The ability to think analytically and process complex information into comprehensive terms is a must. Apply organizational skills and attention to detail in all actions to ensure accurate and timely results. Utilize multiple tools provided via telephone with clients to diagnose issues and provide solutions, must be an expert at troubleshooting and split-second analysis. Working cross-functionally (this may include multiple departments, divisions, states and countries) to continuously improve our services. Develop deep product knowledge of athena One to troubleshoot and guide clients via phone and cases. Diagnose complex software issues and deliver clear, actionable solutions. Manage case and communication queues to meet quality and production targets. Use Salesforce CRM to track and respond to client inquiries promptly. Communicate efficiently with internal teams and external clients to manage expectations and status updates. Embrace continuous learning and share knowledge to enhance team expertise. Own special project assignments and actively participate in departmental goals. Required Qualifications: High school diploma or GED. 3-4 years of professional business experience. Exceptional customer service skills with the ability to manage client expectations. Strong multitasking ability in a fast-paced, technology-driven environment. Hardware and Software troubleshooting experience is a preferred background as strong technical acumen is necessary to be successful in this role Proven Teaching ability. It's not enough to give our clients the right answer, you have to ensure they understand the answer and teach them the context and/or business process for achieving a successful outcome on their own in the future Ability to multitask in a demanding, fast-paced environment. Extreme comfort level with having multiple windows open, systems up and running, quickly navigating between screens, all while providing excellent service to our customers, responding to emails and resolving client cases, often simultaneously Preferred Qualifications: 2+ years in a call center or customer service role. Experience in hardware/software troubleshooting. Proficiency with MS Office, Salesforce, and common web browsers. Ability to explain solutions effectively and teach clients for future success. Why athenahealth? Opportunity to grow and advance through skill development. Collaborative and innovative team culture. Work-from-home flexibility with structured schedules. Be part of a company dedicated to simplifying healthcare for providers and patients. Expected Compensation The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers ******************************************************
    $49k-62k yearly est. Auto-Apply 22d ago
  • Utilization Review Nurse - Remote

    Martin's Point Health Care 3.8company rating

    Portland, ME jobs

    Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary The Utilization Review Nurse is responsible for ensuring the receipt of high quality, cost efficient medical outcomes for those enrollees with a need for inpatient/ outpatient authorizations. This position receives and reviews prior authorization requests for specific inpatient and outpatient medical services, notification of emergent hospital admissions, completes inpatient concurrent review, establishes discharge plans, coordinates transitions of care to lower/higher levels of care, makes referrals for care management programs, and performs medical necessity reviews for retrospective authorization requests as well as claims disputes. The Utilization Review Nurse will use appropriate governmental policies as well as specified clinical guidelines/criteria to guide medical necessity reviews and will use effective relationship management, coordination of services, resource management, education, patient advocacy and related interventions to ensure members receive the appropriate level of care, prevent or reduce hospital admissions where appropriate. Job Description PRIMARY DUTIES AND RESPONSIBILITIES Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization. Key Outcomes: Review prior authorization requests (prior authorization, concurrent review, and retrospective review) for medical necessity referring to Medical Director as needed for additional expertise and review. Utilize evidenced-based criteria, governmental policies, and internal guidelines for medical necessity reviews. Manage the review of medical claims disputes, records, and authorizations for billing, coding, and other compliance or reimbursement related issues Collaborates with other members of the team, the MPHC Medical Directors, healthcare providers, and members to promote effective utilization of resources. This collaboration includes timely communications with in and out of network hospitals, post-acute care facilities, other providers, and internal departments to authorize services, establish discharge plans, assist to coordinate effective, efficient transitions of care. Coordinates referrals to Care Management, as appropriate. Manages health care within the benefits structures per line of business and performs functions within compliance, contractual and accreditation regulations, e.g. Department of Defense, Centers for Medicaid and Medicare, NCQA, Employer contracts and state insurance regulations, as applicable. Maintains knowledge of applicable regulatory guidelines. Completes all documentation of reviews and decisions, in appropriate systems, according to process/ compliance requirements and within timeliness standards. Participates as a member of an interdisciplinary team in the Health Management Department May be responsible for maintaining a caseload for concurrent cases/ assisting in caseload coverage for the team Establishes and maintains strong professional relationships with community providers. Acts as a liaison to ensure the member is receiving the appropriate level of care at the appropriate place and time Mentors new staff as assigned. Meets or exceeds department quality audit scores. Meets or exceeds department productivity standards. Assists in creation and updating of department policies and procedures. Participates in quality initiatives, committees, work groups, projects, and process improvements that reinforce best practice medical management programming and offerings. Participates in the review and analysis of population data and metrics to inform development of programs and improved health outcomes. Demonstrates flexibility and agility in working in a fast-paced, team-oriented environment, able to multi-task from one case type to another. Assumes extra duties as assigned based on business needs Responsible for weekend coverage on a rotating basis. POSITION QUALIFICATION Education/Experience There are additional competencies linked to individual contributor, provider, and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position. Education Associate's degree in nursing Bachelor's degree in nursing preferred Licensure/certification Compact RN license Experience 3+ years of clinical nursing experience as an RN, preferably in a hospital setting 2+ years Utilization Management experience in a health plan UM department Certification in managed care nursing or care management (CMCN or CCM) preferred Coding/CPC preferred Knowledge Demonstrates an understanding of and alignment with Martin's Point Values. Maintains current licensure and practices within scope of license for current state of residence. Maintains knowledge of Scope of Nursing Practice in states where licensed. Thorough understanding of healthcare policies, insurance guidelines, and regulatory standards (e.g., Medicare, NCQA, TRICARE) Familiarity with coding systems like ICD-10 and CPT preferred Skills Proficiency in conducting prospective, concurrent, and retrospective reviews using standardized criteria and guidelines like MCG Ability to review and interpret medical records, treatment plans, and clinical documentation, with a keen eye for detail and compliance with healthcare standards Technically savvy and can navigate multiple systems and screens while working cases Excellent interpersonal, verbal, and written communication skills. Critical thinking: can identify root causes and understands coordination of medical and clinical information. Computer proficiency in Microsoft Office products including Word, Excel, and Outlook. Abilities Ability to analyze data metrics, outcomes, and trends. Ability to prioritize time and tasks efficiently and effectively. Ability to manage multiple demands. Ability to function independently. This position is not eligible for immigration sponsorship. We are an equal opportunity/affirmative action employer. Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ***************************** Do you have a question about careers at Martin's Point Health Care? Contact us at: *****************************
    $57k-67k yearly est. Auto-Apply 12d ago
  • RCM AR Specialist

    Better Life Partners 3.6company rating

    Maine jobs

    Who we are:At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever. We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose. If you're looking to roll up your sleeves and meet hard challenges head-on, then we're looking for you. The role:The RCM AR Specialist is responsible for all workflows related to the back-end billing and collections cycle for Better Life Partners. The position requires expertise in the life cycle of medical claims, knowledge of payer regulations, both local and national payers, and the ability to work efficiently within our internal EHR system and practice management system. To be successful in this role, you should be able to have very acute attention to detail and be able to provide excellent customer service. Strong communications skills to include direct contact to the appropriate third-party payers and members as needed. You are excited about our mission and committed to helping people through a sometimes difficult system. Unless otherwise specified, this position is remote (work from home) with expectation of attending team meetings quarterly. Candidates must reside in one of the following states: Maine, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Pennsylvania, Rhode Island, or Connecticut.What you will do: Review denied claims based on assigned markets, payers and work queues within our practice management system Accurately and efficiently processes requests for denied claims information using website portals and outbound phone calls for all Commercial, Medicare and Medicaid insurance payers Researches and responds to documentation requests from insurance carriers in a timely manner Processes appeals of insurance denials and follows-up until the appeal is resolved Obtains, reviews and updates patient demographics and insurance information within both EHR and practice management billing system as needed Complete timely follow-up on claims submitted to payer, but no response or ERA after 45 days to resolve any pending issues with claim and payer within timely filing limits Documents clear and concise activities performed in the system for each account worked Adheres to all HIPAA (Health Insurance Accountability and Portability Act) guidelines and regulations Ability to consistently maintain productivity and quality expectations as defined by the leadership team Alert management to irregularities, insurance trends and areas of concern with reimbursement Completes other tasks and projects as assigned by RCM Leadership You are a good fit if you have: Bachelor's Degree or Equivalent experience 3 or more years of experience in physician group practice in a denial management role Prior experience resolving out of network denials, and value based (bundle) claims Proficient in CPT and ICD-10 coding terminology Enjoy working in a fast paced and rapidly changing environment Strong relationship building skills both external and internal Thrive on working independently It will also be great if you have: Familiar with opioid use disorders, substance abuse use disorders and other areas of behavioral health billing Certified Medical Coder, CPC or CCS, preferred but not required Deep knowledge of medical insurance payers and regulations Knowledgeable in the healthcare & mental health industries - terminology, regulations, and processes Familiar with all aspects of the RCM Life cycle as it relates to claim reimbursement Work location requirements: BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they're located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs. When working from home, the requirements include: Must have reliable internet service with a fast upload/download ability Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions In addition to a competitive compensation package, we're offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose. We're a recovery-friendly workplace that values family life, diversity, equity, and inclusion.
    $36k-46k yearly est. Auto-Apply 5d ago

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