Mandarin Oriental jobs in Miami, FL - 146 jobs

The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach. Overview of Position It is the mission and intent of this position that the incumbent will provide the highest level of customer focused service, to insure the guest experience is one that is beyond and expectations of the guest and aligned with our Legendary Quality Experiences. The Spa Attendant is to provide assistance to any guest arriving for spa treatments, private training sessions, or use of the heat and water experiences. Spa Attendants will provide tours of the spa facility and escort guests to and from treatments. Spa Attendants will maintain the daily operating cleanliness, tidiness and ensure towel supplies are consistently replenished within the following areas: locker room, fitness area, indoor pool areas, and all applicable back of the house areas. The Spa Attendant reports directly to the Spa Management team. Requirements • Have a minimum of 1 year experience in the similar position, preferably in a luxury setting. • Flexible schedule is required, including evenings, weekends and holidays. • Have excellent communication and organization skills. • Must be able to work in a high-pace and dynamic operation. • Must be detailed oriented, excellent computer skills necessary. • Have a pleasant, friendly and helpful manner. • Excellent organizational skills and communication skills are necessary. • Work in a safe, prudent and organized manner. • Able to handle multiple tasks at one time. • Able to consistently delight and satisfy our guest. • Able to handle guest requests in a detailed manner. Working with us means… We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey' that exceeds colleague expectations. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities What do I do as a Valet Parking Supervisor? As our newest team member, you will be an integral part of the warm welcome and fond farewell process.Some duties include: Providing, and leading others to provide, 5 diamond/star services to each guest in order to portray an image of professionalism that is guaranteed to ensure total guest and client satisfaction. Responsible for proper functioning of the shift and ensuring all policies approved by SP+ Hospitality are adhered to by subordinates. Enhancing the well-being of each guest and associate to ensure a positive memorable parking or employment experience. Notes: This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office. This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request. Qualifications ….But wait! Let's be sure you possess these minimal requirements first! Are you Neat, Clean and Polite? It's our company motto! Essential Qualifications: Ability to communicate effectively in English in both written and oral forms. Must be at least 18 years of age. Valid driver's license with a safe driving record. Must have a professional appearance and demeanor. At least 6 months of guest service experience. Physical requirements: Ability to sprint short distances. Ability to stand for long periods of time (up to 6 or 8 hours, less break) Ability to bend, stoop, squat and lift frequently throughout a shift. Ability to work in extreme elements - heat, wind, snow, rain, etc. Ability to lift, push, pull and carry up to 50 pounds (signs, luggage, etc.) Classification: Non-exempt Hourly Wage + Cash Tips Salary Range: $14.00 per hour (+ tips) This role is eligible to earn tips in addition to the posted hourly rate. Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. *USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: ******************. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale's best shops, restaurants, marinas and entertainment - surrounding you with the spirit of one of the world's top yachting locales. About the role The Pool Attendant welcomes guests, providing water, towels, and assistance with personal accommodations for guests around the pool deck. What you will do * Greet guests and assist with their arrival: provide an overview of pool area and service, offer towels and escort to seating area. * Clean and maintain pool area continuously. Pick up and drop off linens to/from laundry. * Ensure adequate supply of linen and amenities. What you bring * Prior experience in food and beverage service or poolside service, preferably in a luxury hotel or resort. * Excellent personal presentation and interpersonal skills. * Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment. * Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite preferred/is a plus. * Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests. * Ability to lift, carry, and move up to 20 lbs. What we offer: * Competitive Salary, wages, and a comprehensive benefits package * Excellent Training and Development opportunities * Complimentary Accommodation at other Four Seasons Hotels and Resort * Complimentary Dry Cleaning for Employee Uniforms * Complimentary Employee Meals Schedule & Hours: * Full-Time * Days / Shifts range between 6 AM - 8 PM / This position requires the flexibility to work a diverse schedule encompassing weekends, and holidays. Miscellaneous: US work authorization is required. Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores. About the role The Assistant Manager supports the Residences Management team in all aspects of property operations, administration, and resident experience. This role combines strong administrative and organizational skills with a hospitality-driven, lifestyle-oriented approach, ensuring both the seamless functioning of building operations and the creation of a dynamic wellness and community program. What you will do * Provide direct support to the Residences management team in day-to-day administration, including correspondence, scheduling, reporting, and follow-up on operational matters. * Assist with the development and maintenance of property manuals, standard operating procedures, and onboarding materials for staff and vendors. * Serve as a liaison between residents, the operations team, Hotel, and ownership to ensure smooth communication and alignment with Four Seasons standards. * Curate and manage lifestyle and wellness initiatives, including events, programs, and collaborations that enrich the residential community. * Oversee resident communications related to services, amenities, and lifestyle activities, ensuring clarity, timeliness, and professionalism. * Support the coordination and oversight of amenity spaces (pool, spa, gym, wellness areas), partnering with relevant departments to ensure they remain well-maintained and residents-ready. * Contribute to resident engagement by fostering relationships and acting as a cultural ambassador for the property. What you bring * CAM Florida License - Optional * Background in property management, luxury hospitality, or residential operations. * Strong organizational and administrative skills with the ability to create systems, processes, and documentation. * Hospitality-minded, with excellent communication skills and a genuine focus on service. * Knowledge of lifestyle and wellness trends, with the creativity to design programs and events that resonate with residents. * Experience in construction, pre-opening of residential buildings, and project management strongly preferred*. * Bilingual (English/Spanish) preferred; additional languages a plus. * Flexible, polished, and comfortable working in a dynamic, high-profile residential environment. What we offer: * Competitive Salary, wages, and a comprehensive benefits package * Excellent Training and Development opportunities * Complimentary Accommodation at other Four Seasons Hotels and Resort * Complimentary Dry Cleaning for Employee Uniforms * Complimentary Employee Meals * Complimentary Parking Schedule & Hours: * Full Time Candidates must have valid work authorization for the U.S. Internal Four Seasons Management Employees outside of the US may qualify for an L1 Visa. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************ Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************ Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************ Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do In this role you'll work with the Regional Director of Engineering and the property General Manager to supervise the Engineering Department. Responsibilities include maintaining all equipment, systems, and building components. In addition, you'll be responsible for management and decision-making authority for daily operations and leading property engineering teams. Some of your responsibilities include: * Operate, repair, and maintain all pumps, boilers, motors, chillers, electrical systems, refrigeration systems, lighting, hotel appliances, and the hotel physical plant. * Paint all surfaces and equipment, make minor wall covering repairs, and minor furniture touch-ups. * Perform minor construction work, repair and maintain the lock and key systems, and replace lightbulbs, fixtures, televisions, and radios. * Lead staff (for those properties that have staff) by conducting performance evaluations, holding monthly departmental meetings, leading training on both technical and safety systems, building and maintaining your team. * Maintain open and positive relationship with the People & Culture Department. * Maintain par stocks of essential parts and associated materials and products used for operating, repairing, and maintaining the hotel. Notify your supervisor when parts are needed by using the proper requisition system or want list as appropriate, including purchasing. * Maintain accurate logs of equipment tests, such as fire alarm systems, emergency lighting, fire extinguishers, etc. Repair and preventative maintenance logs, monthly reports, daily walk reports, meter readings, etc. * Responsible for ensuring that contacts with project contractors and salesmen are conducted in a professional manner and in accordance with Kimpton Group standards. What You Bring * A high school diploma and trade school experience preferred. * 4+ years of hotel maintenance/engineering experience with 2+ years of management experience. * High-rise Fire Safety, CFC, and chemical testing certifications. * Proficient in electrical, HVAC, plumbing, locksmith, refrigeration, welding, boiler maintenance, chillers, and carpentry (with a proven electrical and mechanical aptitude!) * Maintain accurate readings and logs. * Ability to read blueprints and define areas quickly. * Be proficient in MS Office and other basic platforms. * Basic management abilities and be able to make reasonable decisions. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach. Overview of Position The Water Attendant is responsible for sanitizing, filling and replenishing filtered water glass bottles for guest use, using the Nordaq filtration system. Incumbent must be able to follow safe work practices and food safety guidelines. The Water Attendant will collect bottles from guest areas and back of house areas including housekeeping landings and kitchens, to properly sanitize and replenish. The Attendant will be responsible for using the Nordaq fresh water machine and glass bottle dish washing machine to execute these tasks. Responsibilities also include machine maintenance, changing water, adding chemicals, inventory of chemicals, properly filling and distributing full bottles to the proper location. The attendant must safely handle and organize chemicals according to standards. Supporting duties also include handling guest requests and assisting Housekeeping managers as needed. The Water Attendant must be able to push, pull and lift up to 50 pounds repeatedly over the course of their shift. The Water Attendant will report directly to the Housekeeping Managers. Requirements • Have a minimum of 1 year experience in the similar position, preferably in a luxury setting. • Have excellent communication and organization skills. • Must be able to work in a high-pace and dynamic operation. • Able to work together with other colleagues. • Have a pleasant, friendly and helpful manner. • Maintain a clean and healthy personal hygiene and grooming. • Work in a safe, prudent and organized manner. • Able to handle multiple tasks at one time. • Able to consistently delight and satisfy our guest. • Able to handle guest requests in a detailed manner. Working with us means… We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey' that exceeds colleague expectations. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.

The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach. Overview of Position The Mechanic is responsible for, but not limited to, the overall operation and maintenance of equipment designated under the Management of Mandarin Oriental, Miami, including the day to day hotel operational and maintenance requirements. The incumbent will perform daily mechanical walk throughs of the chiller plant, lift stations, and pool pump room; take readings to ensure all essential mechanical equipment is working properly; perform essential services walk throughs of emergency generator and fire panel; daily walk through of hotel perimeter and banquet spaces to review electrical and light performance; sanitize areas daily with fogger; assist with guest requests; assist with de-clogging floor drains in the kitchen spaces; and additional special projects as needed such as installation of electrical outlets and light fixtures. This is an overnight position only. The Mechanic will report directly to the Engineering Supervisor and Assistant Director of Engineering. Requirements • Have a minimum of 5 years' experience in electrical work and general mechanics, preferably in a luxury setting. • Have excellent communication and organization skills. • Willing to work overnight, weekends and holidays. • Must be able to work in a high-pace and dynamic operation. • Able to work together with other colleagues. • Have a pleasant, friendly and helpful manner. • Maintain a clean and healthy personal hygiene and grooming. • Work in a safe, prudent and organized manner. • Able to handle multiple tasks at one time. • Able to consistently delight and satisfy our guest. • Able to handle guest requests in a detailed manner. Working with us means… We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey' that exceeds colleague expectations. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores. About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores. Join Our Team The Stewarding team ensures that each outlet and function has an adequate supply of clean dishes and silverware. In addition, keeps the kitchen and the "heart of house" clean and safe. About Four Seasons Hotel and Residences at The Surf Club From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history, quickly becoming a gathering place for exceptional figures of the past century, including Frank Sinatra, Dean Martin, Elizabeth Taylor, Winston Churchill, and more. It is here that you will find Four Seasons Hotel and Residences at The Surf Club, an oceanfront destination nestled within the North Miami Beaches. With a rich narrative and quiet drama, every design detail and experience, including the new Lido Restaurant at The Surf Club, The Champagne Bar and world-class Spa, evoke a sense of the past, a feeling of the present, and a hint of the future. What to Expect Competitive Salary & Wages Medical, Dental and Vision insurance 401(k) Retirement Plan Complimentary Parking Paid Time Off and Holiday Pay Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals … and so much more! Candidates must have valid work authorization for the U.S. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************ Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach. Overview of Position We are looking for a Coordinator for our Housekeeping Department responsibilities include communicating guest requests to housekeeping staff; coordinating service to guest rooms; assigning rooms to guest room and turndown attendants; liaising between housekeeping and other departments, as needed; running daily housekeeping reports; and supporting the Director of Housekeeping. Incumbent must have excellent multi-tasking ability; communication skills, computer skills, and telephone etiquette skills. Experience with HOTSos and REX is a plus. The Housekeeping Coordinator reports directly to the Housekeeping Managers. Requirements • Have a minimum of 2 years experience in the similar position, preferably in a luxury setting. • Flexible schedule is required, including evenings, weekends and holidays. • Excellent organizational skills and communication skills are necessary. • Must be able to work in a high-pace and dynamic operation. • Must be detailed oriented, excellent computer skills necessary. • Have a pleasant, friendly and helpful manner. • Work in a safe, prudent and organized manner. • Able to handle multiple tasks at one time. • Able to consistently delight and satisfy our guest. Working with us means… We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey' that exceeds colleague expectations. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.

The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach. Overview of Position The In Room Dining Coordinator responsibilities include-but are not limited to-receiving guest orders and inputting into Point of Sales System (POS); pro-actively communicating special requests to chefs and servers; checking daily amenities ordering, assigning of rooms, deliveries and charges; opening and closing checks correctly to ensure balances are reconciled; accurately describing food and beverage items to guests; following up on quote times given to guest orders; and organizing office area. Knowledge of InfoGenesis POS is a plus. Incumbent must have excellent telephone etiquette and the ability to upsell items. The In-Room Dining Coordinator will report directly to the In-Room Manager. Requirements • Have a minimum of 1 year experience in the similar position, preferably in a luxury setting. • Flexible schedule is required, including weekends and holidays. • Have excellent communication and organization skills. • Must be able to work in a high-pace and dynamic operation. • Able to work together with other colleagues. • Have a pleasant, friendly and helpful manner. • Maintain a clean and healthy personal hygiene and grooming. • Work in a safe, prudent and organized manner. • Able to handle multiple tasks at one time. • Able to consistently delight and satisfy our guest. • Able to handle guest requests in a detailed manner. Working with us means… We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey' that exceeds colleague expectations. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do In this role, you'll use your knowledge of regional trends, actively respond to financial performance, provide strategic direction for the sales teams, and ensure achievement of Kimpton's short and long term goals. Direct and lead your team to achieve budgeted top-line revenues. Accountable for Sales and Marketing budget to assure appropriate spend. Act as the hotel ambassador by establishing relationships with the community to increase the hotel's exposure. Work tactically with the Director of Revenue Management (DORM), Digital Marketing, and Public Relations teams to ensure a strategically symbolic relationship between all disciplines. Some of your responsibilities include: Provide coaching, mentoring, and training to the sales team, continually assessing their strengths and challenges. Develop marketing and PR initiatives to support sales strategies and activities. Establishes a sense of urgency with the team to understand and anticipate needs. Responsible for working directly with the Regional Director of Sales + Marketing (RDSM) and General Manager in building a clear and credible vision for the hotel. Handles specific accounts assigned by the RDSM. Handles assigned market segment based upon experience and depth of contact base to benefit the hotel. Knowledgeable of competitive set and recommends sales/pricing strategies, service, and product improvements to stay competitive. Responsible for achieving the group rooms and catering revenue budget for hotel. Align with the People & Culture Department (HR), structures, and systems to achieve strategic goals and maximize all revenues. Consistently reviews shifts in market mix with revenue and operations teams and makes deployment/pricing recommendations. Work with IHG Corporate Sellers to communicate specific account needs to impact revenues. Responsible for appropriate identification of key markets and supporting deployment and travel schedule strategies. Responsible for directing all Public Relations efforts including management of the Public Relations firm and collaboration with the Kimpton Home Office PR team. Develop appropriate revenue/production goals with the RDSM's support and approval. Works with DORM and Director of Catering on monthly, quarterly, and annual rooms, budgets, and forecasting. Responsible for management of departmental budgets including forecasting monthly expenses and explanation of variances on P&L. Pulls and analyzes relevant data to develop and recommend appropriate actions. Assist with individual quarterly action plans and quarterly Kimpton Check-Ins for your team. Ensure that accurate and detailed notes/traces of accounts are maintained via Opera and Delphi databases. What You Bring Bachelor's degree in Hotel Administration or Business preferred. 5 years of sales experience. Excellent verbal and written communication skills, computer literacy, and working knowledge of Delphi sales software, Microsoft Office Suite, Tableau etc. Ability to encourage, lead and develop a team by example. Well organized, detail oriented with excellent follow-up and communication skills. Ability to convert vision into specific and tangible actions. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity. Ability to adapt rapidly to evolving market dynamics and needs. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach. Overview of Position The Cocktail Server is responsible for maintaining all par levels of equipment and for maintaining high level of service on the floor at all times. Responsible for also assisting the Barback with the clearing of all used glassware to ensure a clean and tidy environment. It is the responsibility of the cocktail server to answer guest questions and fulfill requests made by guests in regards to the wine list, cocktails, and menu that is served. Responsibilities also include cash handling; serving cocktails; taking guest orders; servicing guests; and supporting MOBar Team as needed. Candidate must have excellent guest service skills, as well as excellent communication skills. TIPs certification is desirable The Cocktail Server reports directly to the Beverage Manager. Requirements • Have a minimum of 2 years experience in the similar position, preferably in a luxury setting. • Flexible schedule is required, including some evenings, weekends and holidays. • Excellent organizational skills and communication skills are necessary. • Must be able to work in a high-pace and dynamic operation. • Must be detailed oriented, excellent computer skills necessary. • Have a pleasant, friendly and helpful manner. • Work in a safe, prudent and organized manner. • Able to handle multiple tasks at one time. • Able to consistently delight and satisfy our guest. Working with us means… We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey' that exceeds colleague expectations. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.

A Bell Person will be responsible for completely delighting our guests by providing exceptional customer service, guest room orientation, luggage and package assistance, and maintaining and manning the Bell Desk. The Bell Person will answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The incumbent will be providing various services and products to the guest and must always be representative of the brand. The Bell Person reports directly to the Assistant Front Office Manager.

The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach. Overview of Position The Food & Beverage Assistant Manager will help to create a pleasant dining environment and experience for the guests; this includes maintaining an efficient operation of all the Food & Beverage outlets such a Pool & Beach, In Room Dining department, La Mar and MOBar while providing exemplary services and an ultimate guest experience. The incumbent is responsible for directing the F&B team in achieving the ultimate guest experience and to meet and exceed the food and beverage goals established for achieving a 5 star rating. Position is responsible for overseeing the daily operations of the department; enforcing sanitary practices for food handling; investigating and resolving guest complaints relating to food quality and service; supporting the Food & Beverage Management Team; attending relevant F&B meetings; managing proper staffing levels according to Carpedia; overseeing training and development of line level colleagues; and assisting in guests needs. Experience with Time Saver, Infogenesis, and MS Office products is preferable. Incumbent should have strong verbal and written communication skills. The Food & Beverage Assistant Manager will report directly to the In Room Dining Manager. Requirements • Have a minimum of 2 years supervisory experience in the similar position, preferably in a luxury setting. • Flexible schedule is required, including evenings, weekends and holidays. • Excellent organizational skills and communication skills are necessary. • Must be able to work in a high-pace and dynamic operation. • Must be detailed oriented, excellent computer skills necessary. • Have a pleasant, friendly and helpful manner. • Work in a safe, prudent and organized manner. • Able to handle multiple tasks at one time. • Able to consistently delight and satisfy our guest. Working with us means… We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey' that exceeds colleague expectations. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.

The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach. Overview of Position It is the mission and intent of this position that the incumbent will take a leading role in the Main Kitchen, supporting the Executive Sous Chef, leading and inspiring the team to create a 5 Star environment. The Sous Chef is expected to be a team player, anticipate guest needs, and provide guests & colleagues with a friendly experience. Sous Chef responsibilities include: Follow all policies and procedures as outlined by the MOHG Colleague Handbook Assist the La Mar Executive Chef to create and develop creative and innovative menus for assigned food and beverage outlets. Assist the La Mar Executive Chef to create recipes, pictures, and plating guides for all menu items. Enforce all of the HACCP & FLHSS safety rules and regulations. Check cleanliness of stations. Expedite the food orders. Schedule and monitor daily line-up. Assist the La Mar Executive Chef in making weekly schedule according to forecast. Coordinating opening and closing procedures for the kitchen. Keep the La Mar Executive Chef and Executive Chef informed with the amount of daily overtime. Control and be accountable for the food and labor cost goals. Train and develop colleagues. Assist with ordering products following purchasing procedures. Inspect food products when delivered from purchasing for quality. Inspect colleagues' daily mise en place to ensure that all food products are rotated and top quality. Control par levels of mise en place Approve quality standards of all dishes leaving the kitchen- temperature, allergies, presentation and flavor. The Sous Chef will report directly to the Chef de Cuisine. Requirements • Have a minimum of 3 years' experience in the similar position, preferably in a luxury setting. • Flexible schedule is required, including some evenings, weekends and holidays. • Excellent organizational skills and communication skills are necessary. • Must be able to work in a high-pace and dynamic operation. • Must be detailed oriented, excellent computer skills necessary. • Have a pleasant, friendly and helpful manner. • Work in a safe, prudent and organized manner. • Able to handle multiple tasks at one time. • Able to consistently delight and satisfy our guest. Working with us means… We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey' that exceeds colleague expectations. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.

A Guest Service Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The incumbent will be providing various services and products to the guest and must always be representative of the brand. The Guest Service Agent reports directly to the Director of Front Office Operations and Front Desk Managers.

The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach. Overview of Position The Pool & Beach Bartender is responsible for, but not limited to, serving and assisting guests in a courteous and efficient manner in the bar environment, consistently mixing and serving beverages according to the set standards of the Beverage department. The Bartender is responsible for maintaining all par levels of equipment and assisting the Server Assistant with the clearing of all used glassware to ensure a clean and tidy environment. Additionally, the Bartender will be able to anticipate guests' needs, answer any guest questions, and fulfill requests made by guests in regards to the wine list, cocktails, and menu that is served. The Bartender reports directly to the Pool & Beach Managers. Requirements • Have a minimum of 2 years experience in the similar position, preferably in a luxury setting. • Bartending certification is required, with TIPs and ServSafe certification preferred. • Have excellent communication and organization skills. • Must be able to work in a high-pace and dynamic operation. • Able to work together with other colleagues. • Have a pleasant, friendly and helpful manner. • Maintain a clean and healthy personal hygiene and grooming. • Work in a safe, prudent and organized manner. • Able to handle multiple tasks at one time. • Able to consistently delight and satisfy our guest. • Able to handle guest requests in a detailed manner. Working with us means… We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey' that exceeds colleague expectations. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale's best shops, restaurants, marinas and entertainment - surrounding you with the spirit of one of the world's top yachting locales. Guest Experience Coordinator About the role The Guest Experience Coordinator proactively seeks opportunities for guest-centric experiences, working closely with all departments to ensure VIP guests receive exceptional, personalized service prior to, during, and following their stays. This position maintains a high level of knowledge about the hotel, reviews key guest satisfaction metrics and assists in the development and implementation of strategic action plans to enhance guest experiences, and champions internal quality assurance initiatives. What you will do * Coordinate correspondence with guests pre-and post-stay. Coordinate pre‑arrival outreach for VIPs and special segments (e.g., couples floor), confirming preferences, arrival times, and special occasions; update profiles in Opera PMS. * Prepare and deliver personalized amenities as needed; conduct/assist with pre‑arrival room inspections to ensure standards and personalization are met. * Support curbside check‑in logistics by liaising with Front Drive, Valet, Bell/Door, and Front Office to execute seamless arrivals. * Monitor and action guest feedback; log "glitches," assist with recovery, and follow through on resolutions and post‑stay communications. * Run or contribute to daily VIP briefings across shifts; ensure departmental handoffs are accurate and timely. * Coordinate Experience Assistant assignments and tasks; ensure cross‑departmental execution of itineraries and in‑stay experiences. * Track key guest experience metrics; assist with weekly reporting, trend analysis, and follow‑up actions to improve satisfaction. * Maintain lobby presence during peak periods; greet and engage guests, anticipate needs, and resolve issues promptly. * Assist with group coordination (luggage handling schedules, amenity deliveries, meeting requests) as directed by Front Office leadership. * Proactively seek new and innovative ways to enhance the guest experience and provide anticipatory service. * Support internal quality assurance initiatives and standards testing; perform spot checks and communicate opportunities to elevate service. What you bring * At least 1 year of hospitality experience, preferably in a guest-facing role in a luxury hotel or resort. * Excellent personal presentation and interpersonal skills. * Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment. * Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite and Opera preferred/is a plus. * Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests. What we offer: * Competitive Salary, wages, and a comprehensive benefits package * Excellent Training and Development opportunities * Complimentary Accommodation at other Four Seasons Hotels and Resort * Complimentary Dry Cleaning for Employee Uniforms * Complimentary Employee Meals Schedule & Hours: * Full-Time * This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays Miscellaneous: US work authorization is required. Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. Our Hotel With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach. Overview of Position It is the mission and intent of this position that the incumbent will take ownership of the Colleague Cafeteria cooking station and make it their own, cooking exceptional food, organizing and maintaining all standards of quality and cleanliness. Set assigned station with the determined amount of mise en place in a timely manner. Work in a safe manner following all the HACCP and FLHSS safety rules and regulations. Follow safe work habits when working with kitchen equipment. Keep workstation clean and organized at all times keeping the station stocked for the next shift. Serving the food as needed. Requirements • Have a minimum of 3 years' experience in the similar position, preferably in a luxury setting. • Flexible schedule is required, including some evenings, weekends and holidays. • Excellent organizational skills and communication skills are necessary. • Must be able to work in a high-pace and dynamic operation. • Must be detailed oriented, excellent computer skills necessary. • Have a pleasant, friendly and helpful manner. • Work in a safe, prudent and organized manner. • Able to handle multiple tasks at one time. • Able to consistently delight and satisfy our guest. Working with us means… We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey' that exceeds colleague expectations. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.