How to hire a medicaid service coordinator

How to hire a medicaid service coordinator, step by step

Here's a step-by-step medicaid service coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a medicaid service coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new medicaid service coordinator
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the medicaid service coordinator you need to hire. Certain medicaid service coordinator roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect medicaid service coordinator also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of medicaid service coordinators and their corresponding salaries.

   Type of Medicaid Service Coordinator	Description	Hourly rate
   Medicaid Service Coordinator	Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.	$16-29
   Service Aide	A family service aide is a professional social worker who addresses the behavior of clients as well as utilizes crisis intervention techniques in the effort to assist with symptom management and stabilization. Family service aides are required to monitor the progress of clients and prepare reports in preparation for court cases if needed... Show more	$11-18
   Service Person	A service person responds to clients in their office and provides amenities. Generally, they respond to phone calls and distribute messages about meetings or conferences... Show more	$9-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Developmental Disabilities
   • Service Coordination
   • Waiver Services
   • OPWDD
   • Consumer Satisfaction
   • Community Resources
   • MSC
   • Crisis Intervention
   • Medical Services
   • Mental Health
   • Support Services
   • Intellectual Disabilities
   • Quality Service
   • NYS

   Check all skills

   Responsibilities:

   • Manage SharePoint inventory repository and assign access levels to new hires as needed.
   • Train and support all HMIS users.
   • Maintain require documentation and case notes through the HMIS system.
   • Implement outreach program providing in-home childcare to special needs preschoolers.
   • Compile documentation (IEP, psychological evaluation, social evaluation, medical report, etc . )
   • Maintain and distribute records to ensure no lapse in insurance coverage or break in services while protecting HIPPA guidelines.

   More medicaid service coordinator duties

3. Make a budget

   Including a salary range in the medicaid service coordinator job description is a good way to get more applicants. A medicaid service coordinator salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a medicaid service coordinator in Tennessee may be lower than in Illinois, and an entry-level engineer typically earns less than a senior-level medicaid service coordinator. Additionally, a medicaid service coordinator with lots of experience in the field may command a higher salary as a result.

   Average medicaid service coordinator salary

   $45,804yearly

   $22.02 hourly rate

   ---

   Entry-level medicaid service coordinator salary

   $34,000 yearly salary

   Updated January 20, 2026

   Average medicaid service coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Illinois	$56,378	$27
   2	New Jersey	$55,048	$26
   3	New Jersey	$54,982	$26
   4	District of Columbia	$52,015	$25
   5	Florida	$49,633	$24
   6	New Hampshire	$48,150	$23
   7	New York	$47,456	$23
   8	New York	$47,431	$23
   9	Ohio	$46,125	$22
   10	Rhode Island	$46,075	$22
   11	Ohio	$45,399	$22
   12	New York	$45,175	$22
   13	Michigan	$45,046	$22
   14	Michigan	$44,872	$22
   15	New York	$44,839	$22
   16	Virginia	$44,541	$21
   17	Alaska	$44,380	$21
   18	Colorado	$44,197	$21
   19	Colorado	$44,146	$21
   20	Massachusetts	$41,183	$20

   Average medicaid service coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Mathematica	$59,273	$28.50
   2	Catholic Health Care System	$57,378	$27.59	1
   3	Economic Opportunity Council of Suffolk	$50,266	$24.17
   4	HCSC	$49,700	$23.89	2
   5	Maximus	$47,221	$22.70	659
   6	Spectrum Health	$46,676	$22.44	1
   7	Chinese-American Planning Council	$46,247	$22.23
   8	Colorado State Express	$45,648	$21.95
   9	Blue Cross & Blue Shield	$45,648	$21.95	23
   10	CoxHealth	$45,441	$21.85
   11	State of Ohio	$45,160	$21.71	5
   12	State of Colorado	$45,024	$21.65	14
   13	AHRC New York City Foundation	$44,769	$21.52	4
   14	Lutheran Social Ministries of New Jersey	$44,225	$21.26
   15	Molina Healthcare	$44,077	$21.19	13
   16	MJHS Health System	$41,387	$19.90	2
   17	United Cerebral Palsy of Georgia	$40,570	$19.50	2
   18	Conduent	$39,940	$19.20	6
   19	START Treatment & Recovery Centers	$39,244	$18.87
   20	Highlands Regional Medical Center	$33,660	$16.18

4. Writing a medicaid service coordinator job description

   A medicaid service coordinator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a medicaid service coordinator job description:

   Medicaid service coordinator job description example

   
   
   Cooperstown Center is actively seeking a full-time Medicaid Coordinator for our skilled nursing facility in Cooperstown, NY. The ideal candidate will be detail oriented and be able to effectively multi-task; should also be computer savvy, have a good personality and be able to work well with others. Familiarity with skilled nursing facility finances, as well as experience dealing with Medicaid, is a requirement.
   
   DUTIES:
   

   • Meeting with residents/families to discuss their financial obligations
   • Gather and submit Medicaid documentation to the Medicaid agencies and see the cases through to approval
   • Inputting of census information into billing and clinical software
   • Collection of private and income monies owed to the facility
   • Assist with the insurance authorization process
   • Distribute resident funds
   • Ensure that all admission agreements are signed
   • Other duties as required

   
   REQUIREMENTS:
   

   • Strong knowledge of Medicare, Medicaid, and HMO processes is a plus
   • High comfort level to meet with residents/families to discuss and advise on their financial obligations
   • Must be computer literate, and proficient in Microsoft Office
   • Should be highly detailed and organized

   
   LOCATION:
   
   Cooperstown, NY
   
   ABOUT US:
   
   Cooperstown Center for Rehabilitation and Nursing is a 174-bed rehabilitation and skilled nursing facility located in the heart of the Mohawk Valley and just minutes from the National Baseball Hall of Fame and Museum. Cooperstown Center is committed to ensuring the highest quality of life for all our residents, helping each to get stronger, healthier, and happier. We're a community of friends, neighbors, and family living life to the fullest, and we want all residents to leave Cooperstown Center with dignity and independence. Cooperstown Center is a proud member of the Centers Health Care Consortium. COO99
   
   Centers Health Care is a fully integrated post-acute care continuum offering rehabilitation and skilled nursing services in more than 45 locations covering four states. In addition, we provide special services including in-center and home dialysis, ventilator care, and care for those with Alzheimer's. The Centers Health Care family offers Skilled Nursing, Urgent Care, Managed Care, Renal Dialysis Services, Clinical Laboratory Services, Adult Day Health Care, and Assisted Living services, as well as every level of Home Care. Centers is well known for our commitment to our employees, offering outstanding ongoing training and development, career advancement opportunities, competitive pay rates, generous compensation packages and more.
   
   CentersHealthCare.com/careers
   
   Equal Opportunity Employer -M/F/D/V

   Copy this example

   

5. Post your job

   To find medicaid service coordinators for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any medicaid service coordinators they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level medicaid service coordinators with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your medicaid service coordinator job on Zippia to find and recruit medicaid service coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with medicaid service coordinator candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new medicaid service coordinator

   Once you've selected the best medicaid service coordinator candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new medicaid service coordinator. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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