What does a member service director do?
Member service director responsibilities
Here are examples of responsibilities from real member service director resumes:
- Manage social media channels (Facebook, Linkedin.
- Schedule all counseling appointments, manage GED testing and disseminate the test results.
- Manage and direct department operations and staffing for the invasive and non-invasive cardiology department.
- Develop and implement staff share program within perioperative services, coordinate with site managers to maintain adequate staffing for each location.
- Ensure COMAR and CARF standards are implement.
- Monitor and evaluate program compliance with HUD regulations.
- Promote and acquire new Costco memberships through direct business-to-business contact.
Member service director skills and personality traits
We calculated that 12% of Member Service Directors are proficient in Oversight, Membership Sales, and Member Service. They’re also known for soft skills such as Managerial skills, Problem-solving skills, and Time-management skills.
We break down the percentage of Member Service Directors that have these skills listed on their resume here:
- Oversight, 12%
Promoted to director position and given additional responsibilities as well as staff oversight while maintaining former responsibilities on an elevated level.
- Membership Sales, 10%
Direct responsibility for membership sales and retention.
- Member Service, 9%
Networked to increase visibility for ongoing events and member services; identified and liaised with target demographic for recruitment initiatives.
- Customer Service, 8%
Provided highest levels of customer service, while working closely with Economic Development Commission and County Tourism Authority on special projects.
- Website Content, 5%
Developed electronic newsletter content, association website content, and social media content.
- Member Relations, 5%
Managed the member relations division which included developing, implementing & marketing successful membership recruitment and retention strategies.
"oversight," "membership sales," and "member service" are among the most common skills that member service directors use at work. You can find even more member service director responsibilities below, including:
Managerial skills. To carry out their duties, the most important skill for a member service director to have is managerial skills. Their role and responsibilities require that "social and community service managers spend much of their time administering budgets and responding to a variety of issues." Member service directors often use managerial skills in their day-to-day job, as shown by this real resume: "evaluate accounting system controls and data integrity, and managerial control oversight. "
Problem-solving skills. Another essential skill to perform member service director duties is problem-solving skills. Member service directors responsibilities require that "social and community service managers must be able to address client, staff, and agency-related issues." Member service directors also use problem-solving skills in their role according to a real resume snippet: "managed/resolved member complaints and accolades resulting in improved programs. "
Time-management skills. member service directors are also known for time-management skills, which are critical to their duties. You can see how this skill relates to member service director responsibilities, because "social and community service managers must prioritize and handle numerous tasks, often in a short timeframe." A member service director resume example shows how time-management skills is used in the workplace: "prepare payroll for chha staff based on timesheets submitted. "
Analytical skills. For certain member service director responsibilities to be completed, the job requires competence in "analytical skills." The day-to-day duties of a member service director rely on this skill, as "social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization." For example, this snippet was taken directly from a resume about how this skill applies to what member service directors do: "managed the crm database to build strong customer relationships, meet/ track member needs, manage volunteers, and invoice. "
Communication skills. Another crucial skill for a member service director to carry out their responsibilities is "communication skills." A big part of what member service directors relies on this skill, since "social and community service managers must be able to speak and write clearly." How this skill relates to member service director duties can be seen in an example from a member service director resume snippet: "acted as liaison for project communications with the hr and employee intranet departments of partnershop members. "
The three companies that hire the most member service directors are:
- Planet Fitness6 member service directors jobs
- American Red Cross3 member service directors jobs
- Chipotle Mexican Grill2 member service directors jobs
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Compare different member service directors
Member service director vs. Residential manager
A residential manager coordinates and oversees all activities that happen in a residential building. They work with their employers to market their apartments and ensure all the occupants qualify to be in the building. They are often the face of the building and also manage the financials of the residential building. Their duties and responsibilities include marketing the building, encouraging tenants, and keeping financial records of all property operations.
These skill sets are where the common ground ends though. The responsibilities of a member service director are more likely to require skills like "membership sales," "member service," "customer service," and "website content." On the other hand, a job as a residential manager requires skills like "developmental disabilities," "related training," "incident reports," and "foster care." As you can see, what employees do in each career varies considerably.
Residential managers tend to reach similar levels of education than member service directors. In fact, residential managers are 0.5% less likely to graduate with a Master's Degree and 0.8% less likely to have a Doctoral Degree.Member service director vs. Student manager
Student managers are executives who assist in coaching staff with practice management and games. They are employed to ensure the efficient and safe operation of the organizations. Their responsibilities include chasing work for the excluded students, student monitoring, positive role models, supporting students in need, and assisting with the transition. This job's necessary skills include effective communication, knowledge of external agencies, and the right education level with passing grades in math and English.
In addition to the difference in salary, there are some other key differences worth noting. For example, member service director responsibilities are more likely to require skills like "oversight," "membership sales," "member service," and "website content." Meanwhile, a student manager has duties that require skills in areas such as "food safety," "food service," "alumni," and "food preparation." These differences highlight just how different the day-to-day in each role looks.
Average education levels between the two professions vary. Student managers tend to reach lower levels of education than member service directors. In fact, they're 5.3% less likely to graduate with a Master's Degree and 0.8% less likely to earn a Doctoral Degree.Member service director vs. Youth volunteer
A household manager is someone who manages a household completely. Household managers have various duties and may manage staff depending on the size of a household. They can train and supervise the household staff. It is their job to organize and monitor the maintenance of the property and to manage household inventories. They arrange entertainment on social events and make travel and holiday arrangements. Also, they do administrative duties like budgeting, paying bills, and managing household schedules. To become a household manager, one must have a wide range of relevant skills and valuable job experience in a related job.
The required skills of the two careers differ considerably. For example, member service directors are more likely to have skills like "oversight," "membership sales," "member service," and "customer service." But a youth volunteer is more likely to have skills like "youth development," "community outreach," "community services," and "at-risk youth."
Youth volunteers typically earn similar educational levels compared to member service directors. Specifically, they're 1.9% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.Member service director vs. House manager
Types of member service director
Updated January 8, 2025
