Help Desk/ Field Support Engineer _ Salt Lake City, UT
Datum Technologies Group 3.5
Network technician job in Salt Lake City, UT
Help Desk/ Field Support Engineer
Job Description & Requirements: The Field Engineer is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. This position is responsible for implementation, support and repairs of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment ( Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms. Performs, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.). Travel, on call, weekend work, and some off hour work required. Education: 2 - 4 years formal IT training or 3+ years equivalent experience. This position also prefers an A+ Certification. Basic Network/Server and application knowledge (MS Office, Outlook, etc.) is also required. Candidate must have troubleshooting skills (hardware/software) and Windows workstation and peripheral knowledge. Previous airline experience is preferred. Candidate must have excellent verbal and written skills. Must possess the technical expertise to apply relevant technical processes to appropriate business needs.
Quals--
SLC Field Engineer supporting I.T. including 47 airports, reservations facility, and multiple departments. Responsible for client I.T. operational support, repairs, and IMAC (installations, moves, adds, & changes).
Will wait for your response.
Vishnu Singh
Email : ******************
Phone : ************
$61k-98k yearly est. 2d ago
Looking for a job?
Let Zippia find it for you.
Computer Field Tech Position-Orem UT
BC Tech Pro 4.2
Network technician job in Orem, UT
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Network technician job in Provo, UT
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$45k-67k yearly est. 13d ago
IT Systems Administrator II
ARUP Laboratories Career 4.7
Network technician job in Salt Lake City, UT
Schedule: Monday - Friday (40 hrs/wk) 8:00 AM - 5:00 PM
Department: IT System Services Admin - 216
Primary Purpose:
The Systems Administrator Level-2 provides support of multiple enterprise systems, services, and technologies.
About ARUP:
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.
ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient's life. We never forget that there is a patient behind every specimen we receive.
We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.
Essential Functions:
Monitor, Triage, and Respond to the Helpdesk queue by completing support requests, or escalating to other team members if necessary.
Monitor, Triage, and Respond to system alerts.
Performs administrative and operational support for several role-specific systems and technologies.
Review daily system alerts and schedule service or escalation if needed.
Work in a collaborative team environment.
Respond to helpdesk queue.
After-hours on-call duties.
Other duties as assigned.
Physical and other requirements:
Stooping: Bending body downward and forward by bending spine at the waist.
Reaching: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: Frequently and effectively communicate with others.
PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
$77k-97k yearly est. 3d ago
Computer Technician - Retail Services (TEMPORARY)
Brigham Young University 4.1
Network technician job in Provo, UT
Why Work at BYU
As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.”
Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth-all situated within a beautiful and historic campus-make it hard to imagine a more inspiring place to work.
Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.
Computer Technician - Retail Services (TEMPORARY)
This position provides frontline technical support to customers with technology-related questions and concerns. The role includes diagnosing issues, performing hardware repairs, managing data recovery, and delivering software-based services for both Apple and PC devices. The technician will work hands-on with Macs, iOS devices, PCs, storage devices, and related technologies to ensure high-quality customer service and reliable technical solutions.
Note: This is a part-time position (17.5) hours per week.
What you'll do in this position:
Provide excellent customer service by assisting customers with technology-based questions and concerns
Perform repairs on computer hardware, including Apple and PC devices
Manage and support data recovery efforts for customer devices and storage media
Perform software-based services such as operating system reinstalls, virus removal, and basic troubleshooting
What qualifies you for this role:
Required
A firm commitment to the mission of BYU
Background in computers, including understanding of both internal and external computer operations
Ability to troubleshoot and resolve hardware and software issues
Strong customer service and communication skills
Attention to detail and ability to work hands-on with electronic devices
Preferred
Experience working with Apple products (mac OS, iOS)
Experience repairing PC hardware and peripherals
Familiarity with data recovery tools or processes
What we offer in return:
This position comes with fantastic benefits, including:
Employee assistance program, available to the employee and all members of their household
Access to the library
Free on-campus parking
Free UTA pass
Discounts at the BYU Store and for many events at BYU
Pay Grade: 48
Typical Starting Pay: $20.50 - $26.50
**If the job has a post-end date, the last day to apply is the day before by 11:59 pm MST. If the job doesn't have a post-end date, the job could close at any time on any day**
Required Documents:
All Staff positions require a resume.
Refer to the Job Posting for any additional required documents.
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!
$20.5-26.5 hourly Auto-Apply 3d ago
Network Engineer, Deployment & Support
Meta 4.8
Network technician job in Eagle Mountain, UT
Meta's Edge & Network Services (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production networks (Edge, Backbone, Optical, and Datacenter) as well as our content delivery network (CDN) across the globe. This truly global team offers a unique career opportunity to work with all of the latest network technologies and talented engineers solving some of the most complex problems in the industry.
**Required Skills:**
Network Engineer, Deployment & Support Responsibilities:
1. Deployment, configuration, and management of all network infrastructure on our data center campus
2. Work with partner teams and vendors to manage day-to-day operations and reliability of the regional network
3. Schedule and perform maintenance including upgrades, migrations, and decommissioning of production networks
4. Create deployment install packages and maintain as-built documentation and asset database for network and computing equipment
5. Establish and implement global best practices and contribute to the design of new scalable network solutions
6. Support the development, testing and integration of new hardware and software platforms into the network
7. Participate in an on-call rotation to support the network infrastructure 24x7
8. 10-30% travel based on project
**Minimum Qualifications:**
Minimum Qualifications:
9. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
10. 6+ years of work experience responsible for designing, deploying and operating large-scale networks
11. Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP)
12. Working knowledge of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6
13. Experience working in a multi-vendor environment with hands-on experience with networking hardware
14. Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling
15. Proven experience managing multiple projects simultaneously and deliver against mission critical deadlines
16. Proven experience working in a global team environment and solving problems with limited supervision
**Preferred Qualifications:**
Preferred Qualifications:
17. Working knowledge of 40/100G Ethernet and CWDM, DWDM and optical transport network technologies
18. Experience with field-based work in Data Centers, Colocation Facilities, Internet Exchanges, or Central Offices
19. Working knowledge of data center power and cooling infrastructure and critical facility operational best practices
20. Familiarity with the Linux based systems. - Experience with scripting and automation (Bash, Python, Perl)
21. Technical leadership and people management experience
**Public Compensation:**
$135,000/year to $191,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$135k-191k yearly 60d+ ago
IT Tech
Globalchannelmanagement
Network technician job in Springville, UT
IT Tech needs 4+ years experience
IT Tech requires:
2 year degree or equivalent experience A+ certification or equivalent work experience in Depot/Workstation support SCCM OSD, Imaging, or similar desktop imaging technology.
Troubleshoot and diagnose device issues for laptops, desktops, and tablets. Active Directory experience.
Problem solving and troubleshooting abilities
Excellent communication, documentation, and written skills
Experience with XenMobile or other Mobile management software a plus.
Experience using Office 365 suite
IT Tech duties:
Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc.
Work Order and ticket handling.
Maintain queues, communicate, fulfill. Cycle counts of Depot inventory (devices and peripherals) Pack and ship devices and kits (devices + peripherals) to end users; involves lifting and moving PCs, large monitors, etc.
Troubleshoot software or hardware issues.
Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements.
Manage and track devices sent to 3rd parties for repair.
Order parts as needed
PC and Apple Mac set up and support experience. iPad and Tablet setup, OS updates, and wiping of the device.
$31k-57k yearly est. 60d+ ago
IT System Administrator
Home Caregivers Partnership LLC
Network technician job in Salt Lake City, UT
As an industry leader we are looking for an exceptional IT Systems Administrator to join our Corporate based IT team. This position will play a key role in performing analytical, technical and administrative work in the planning, design, installation, documentation and administration of all server applications and hardware.
The Systems Administrator will coordinate the testing, rollout and application of ongoing software patches/upgrades for servers. This role will serve as lead technical troubleshooter on complex server hardware, application issues and network related issues.
The IT Systems Administrator is responsible to design, implement, maintain and troubleshoot all systems on the LAN/WAN. The Systems Administrator will also have helpdesk responsibilities including Level I/ II support. They will also provide day-to-day onsite and offsite technical support and travel to remote offices to provide systems support as needed.
Red Rock Pharmacy is a fast-paced environment which requires high-energy and a positive attitude. We are looking for someone who is organized and follows through to task completion, who will take initiative to solve challenges and who is always professional with clients and colleagues.
Responsibilities:
Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Responsible for capacity, storage planning, and database performance
Manage all Technology Vendor relationships
Continual improvement of IT framework
Identify points of improvement our IT Communicate with management regarding any recommendations involving change in processes that will improve efficiencies for approval
Qualifications:
Associate or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
3-5 years of network administration, or system administration experience
System administration and IT certifications, Microsoft, or other network related fields are preferred
Working knowledge of Windows Systems (AD, Servers, Desktop),
Experience with O365 and components - Teams, Sharepoint, etc.
Working knowledge of virtualization, hypervisor or equivalent
Strong knowledge of systems and networking software, hardware, and networking protocols
Experience with scripting and automation tools
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
Ability to create and foster working relationships within organization
Ensure that all licenses, training, and practices are up to date and compliant with all State and Federal Laws.
Behaviors:
Keen attention to detail
Collaborative working style and team player attitude
Ability to work independently with little supervision
Outstanding organizational skills and ability to prioritize tasks
Demonstrated desire to explore, discover and create
Physical demands:
The physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job position is designated as a safety sensitive position.
Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
Must be able to carry and transport up to 25 pounds up to 60 feet.
Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.
Requires excellent visual acuity and manual dexterity.
Requires sitting for extended periods of time. Must be able to type for extended periods of time.
Requires being able to hear and speak with others in-person or on the phone.
Must adhere to regular and predictable attendance
We offer a generous Paid Time Off plan for our Full-Time employees. We also offer highly competitive compensation rates plus Health, Dental, and Vision insurance.
Red Rock Pharmacy is an equal opportunity employer Female/Veteran/Disabled/Minority
$62k-91k yearly est. Auto-Apply 60d+ ago
Technical Support Engineer, Opengear (Sandy, UT - Hybrid)
Digi International 4.4
Network technician job in Sandy, UT
Opengear is the market leader in secure remote access to connected IT networking resources with a reputation for best-in-class technical support. With rapid growth in the business, we need to scale our Technical Support and Customer Success organization. This role will add to our team in Sandy, Utah and deliver industry leading technical support to our global customers.
Position
We are looking for a Technical Support Engineer to assist our customers with technical problems when using our products and services. We require someone who enjoys a fast-paced environment and is a self-starter. Someone comfortable with working independently and thrives on getting things done. This position is accountable for supporting our worldwide customer base for Opengear products and helps us supporting our growing business.
Location: Sandy, Utah United States (Hybrid)
What You Will Do and The Outcomes You Will Achieve
* Respond to and resolve daily customer support requests; which include phone, email, video chat, and other electronic media support
* Assist in handling live queue calls as needed
* Maintain high level of customer satisfaction
* Build technical knowledge base through customer interaction
* Learn and test new products and technologies as it relates to the Opengear product lines
* Provide technical training as required
* Maintain clear and concise ticket documentation with all required data and fields
* Prepare for and support new products within technical area, including creating documentation
* Participate in new product testing.
* Advise the Product Management and Engineering teams regarding customer needs and usability
* Setup, test and replicate customer's hardware, software, networking and application issues
* Be available for periodic on-call work during weekends
Who You Are and What You Bring
* Degree in Computer Networking, Engineering, Computer Science, Information Technology or related field or 3+ years related experience or an equivalent combination of experience and education.
* 3+ years' customer service (help desk) experience, specifically supporting one or more of the following:
* Basic electronics.
* Advanced routing.
* Security and VPN protocols like IPSec and OpenVPN
* Authentication protocols and multi-factor authentication
* Cellular and wireless technology
* Knowledge of various networking LAN/WAN principals, topologies and protocols
* Proficiency with Windows (Active Directory, networking).
* Knowledge on the Linux operating system (bash scripting, Shell commands, IPTables).
* Knowledge and programming experience with scripting languages like Python is desired.
* Experience working with virtualization and cloud platforms (VMware, AWS, Azure etc.)
* Working knowledge of SAML (OKTA, Azure Active Directory, One Login etc.)
* Proficient knowledge of Docker, Salt and Ansible
* Knowledge and experience with serial and IP for Out of Band networking
* Solid knowledge of computer hardware including RS232 serial communication.
* Proven troubleshooting skills and the ability to classify and clearly document problems
* Exceptional troubleshooting ability
* Ability to learn and effectively utilize customer support tools/resources
Desired But Not Required
* Knowledge and programming experience with scripting languages with Python is desired
* Bi-lingual (Spanish) would be helpful.
* Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered.
Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.
The anticipated base pay range for this position is $63,000 - $99,000. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate's relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.
At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.
$63k-99k yearly 46d ago
Internal IT Support
401Go Inc.
Network technician job in Sandy, UT
Role: Internal IT Support Reports To: Security Engineer The Internal IT Support Specialist is responsible for providing day-to-day technical support to employees across the company. This role manages hardware, software, user accounts, and internal systems while assisting with IT projects, troubleshooting, onboarding/offboarding processes, and maintaining a secure and efficient technology environment.
This role is ideal for someone who is resourceful, proactive, and highly customer-focused.
What You'll Be Doing:
* Assist with setup and maintenance of hardware: laptops (primarily Windows, some mac OS), peripherals, networking equipment, and conference-room tech.
* Help with user provisioning and deprovisioning across company systems (Google Workspace, internal tools, etc.).
* Provide first-level technical support for employees - handling tickets, troubleshooting issues, and escalating when needed.
* Support basic network troubleshooting and office IT infrastructure.
* Maintain inventory of devices, accessories, licenses, and equipment.
* Document processes, create step-by-step guides, and contribute to building internal IT knowledge.
* Assist in other IT projects and company wide security training.
What You Bring:
* Professional or strong personal/academic background in tech.
* Understanding of hardware troubleshooting: laptops, monitors, printers, docks, peripherals.
* Familiarity with Google Workspace (Gmail, Drive, Admin Console) OR a similar admin ecosystem.
* Strong communication skills, customer-service mindset, and patience when working with non-technical teammates.
* Basic knowledge of security practices: MFA, account hygiene, phishing awareness.
Job Type: Full-time
Location: United States
Why 401GO?
At 401GO, we're not just changing retirement-we're reinventing it. As a fast-growing fintech start-up, we've built the world's most advanced, fully automated retirement platform to help hard-working Americans take control of their future. Here, innovation moves fast, ideas matter, and your work makes a real impact. You'll enjoy a collaborative and supportive environment where great people do their best work together, backed by competitive compensation, excellent benefits, and plenty of opportunities for professional growth. If you're ready to challenge the status quo and be part of something big, 401GO is the place to grow your career.
What We Offer
* A standout 401(k) plan (naturally!).
* Generous stock options-share in our growth and success.
* Flexible work environment-choose where you're most productive.
* Excellent benefits, including medical, dental, and vision.
* Flexible hours-because great work doesn't always happen 9-5.
* Plenty of PTO-we value work-life balance.
* A fully stocked kitchen when you're in the office.
At 401GO, we invest in our people just as much as we invest in helping Americans secure their financial future.
We are proud to be an Equal Opportunity Employer. We support a working environment that provides qualified employees and applicants with equal employment opportunity on a non-discriminatory basis without regard to race, color, creed, age, religion, gender (including pregnancy, gender identification and/or gender nonconformity) sexual orientation, marital status, national origin, ancestry, ethnicity, genetic information, physical or mental disability, citizenship, past, current or prospective service in the uniformed services or any other basis prohibited by federal, state, or local law.
$33k-53k yearly est. 50d ago
Internal IT Support
401Go
Network technician job in Sandy, UT
Job DescriptionRole: Internal IT Support The Internal IT Support Specialist is responsible for providing day-to-day technical support to employees across the company. This role manages hardware, software, user accounts, and internal systems while assisting with IT projects, troubleshooting, onboarding/offboarding processes, and maintaining a secure and efficient technology environment.This role is ideal for someone who is resourceful, proactive, and highly customer-focused.
What You'll Be Doing:
Assist with setup and maintenance of hardware: laptops (primarily Windows, some mac OS), peripherals, networking equipment, and conference-room tech.
Help with user provisioning and deprovisioning across company systems (Google Workspace, internal tools, etc.).
Provide first-level technical support for employees - handling tickets, troubleshooting issues, and escalating when needed.
Support basic network troubleshooting and office IT infrastructure.
Maintain inventory of devices, accessories, licenses, and equipment.
Document processes, create step-by-step guides, and contribute to building internal IT knowledge.
Assist in other IT projects and company wide security training.
What You Bring:
Professional or strong personal/academic background in tech.
Understanding of hardware troubleshooting: laptops, monitors, printers, docks, peripherals.
Familiarity with Google Workspace (Gmail, Drive, Admin Console) OR a similar admin ecosystem.
Strong communication skills, customer-service mindset, and patience when working with non-technical teammates.
Basic knowledge of security practices: MFA, account hygiene, phishing awareness.
Job Type: Full-time Location: United States
Why 401GO?At 401GO, we're not just changing retirement-we're reinventing it. As a fast-growing fintech start-up, we've built the world's most advanced, fully automated retirement platform to help hard-working Americans take control of their future. Here, innovation moves fast, ideas matter, and your work makes a real impact. You'll enjoy a collaborative and supportive environment where great people do their best work together, backed by competitive compensation, excellent benefits, and plenty of opportunities for professional growth. If you're ready to challenge the status quo and be part of something big, 401GO is the place to grow your career.
What We Offer
A standout 401(k) plan (naturally!).
Generous stock options-share in our growth and success.
Flexible work environment-choose where you're most productive.
Excellent benefits, including medical, dental, and vision.
Flexible hours-because great work doesn't always happen 9-5.
Plenty of PTO-we value work-life balance.
A fully stocked kitchen when you're in the office.
At 401GO, we invest in our people just as much as we invest in helping Americans secure their financial future.We are proud to be an Equal Opportunity Employer. We support a working environment that provides qualified employees and applicants with equal employment opportunity on a non-discriminatory basis without regard to race, color, creed, age, religion, gender (including pregnancy, gender identification and/or gender nonconformity) sexual orientation, marital status, national origin, ancestry, ethnicity, genetic information, physical or mental disability, citizenship, past, current or prospective service in the uniformed services or any other basis prohibited by federal, state, or local law.
E04JI800lnui4086u9v
$33k-53k yearly est. 20d ago
Helpdesk Admin
Celtic Bank
Network technician job in Salt Lake City, UT
We are seeking a committed Helpdesk Admin to be part of our team at Celtic Bank. The IT Helpdesk Administrator is responsible for providing first-level technical support to employees across the organization. This position also supports basic security and risk mitigation activities by assisting with the identification and escalation of potential security concerns. The Helpdesk Admin requires strong technical acumen, customer-service skills, and the ability to work both independently and collaboratively within the IT department.
WHAT YOU'LL DO AT CELTIC BANK
Provide technical assistance and support for hardware, software, and network[1]related issues in a timely and professional manner.
Troubleshoot and resolve incidents involving workstations, mobile devices, printers, and peripheral equipment.
Assist with the identification, documentation, and escalation of potential security risks in accordance with departmental procedures.
Perform computer imaging and deployment, including operating system installation, configuration, and setup.
Support user account lifecycle activities utilizing Okta, Active Directory, and Intune Company Portal.
Provide technical support for Windows 11, Android, and iOS devices.
Assist with patching and device management activities through BigFix.
Maintain accurate documentation of support activities, procedures, and system configurations.
Requirements
Prior experience in a help desk or technical support role within a corporate environment.
Understanding of general information security risks, including patching practices,
secure configurations, and user access hygiene.
Strong analytical, problem-solving, and troubleshooting abilities.
Effective interpersonal and communication skills, with the ability to provide clear and professional support to end users.
Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment.
Working knowledge of:
Okta (user authentication, MFA support, application access).
Active Directory (account administration, group membership management).
Intune Company Portal (device enrollment, application deployment).
Windows 11 operating system.
Android and iOS mobile platforms.
Printers and multifunction office devices.
BigFix or similar patch management tools.
Benefits
Medical, dental, vision
401(k) with employer match
Life and long-term disability coverage
HSA and FSA plans
Holidays and paid time off requests
Robust wellness program (we're talking catered meals three times a week, lunch and learns, and onsite gym!)
Headquartered in the heart of downtown Salt Lake City, Utah, Celtic Bank was named a top SBA lender in the nation in 2024! Celtic Bank is a leading nationwide lender specializing in SBA 7(a), SBA 504, USDA B&I, express loans, asset-based loans, commercial real estate loans and commercial construction loans.
Celtic Bank is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws.
Physical and Other Requirements
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Stationary Work: The employee is frequently required to stand; walk; use hands to type, handle documents, and perform other office related duties. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Mobility: The employee in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: The employee is regularly required to talk or hear and will frequently communicate with others. Must be able to read, write and understand fluent English.
Work Model: The employee in this position will work either a fully Onsite or Hybrid work model. All employees, regardless of location, may be required to travel to the Salt Lake City office for mandatory company meetings, events, or related occasions.
Utah-based employees: Hybrid work schedule available after initial training period in our Salt Lake City, Utah office - department and job requirements will determine eligibility.
$55k-75k yearly est. Auto-Apply 40d ago
Digital Network Exploitation Analyst 3 (CCAs Accepted)
Wyetech
Network technician job in Saratoga Springs, UT
At Wyetech, you'll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.
Job Description is Classified.
Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph).
Required Qualifications
TS/SCI with agency appropriate poly
Ten (10) years of experience and an Associate's Degree in Degree in Computer Science or related fields (Engineering, Mathematics) may be considered relevant if programs contain a concentration of courses in the following foundational CS areas: algorithms, computer architecture (not network architecture), programming methodologies and languages, data structures, logic and computation, and advanced mathematics (for example, calculus, discrete mathematics).
OR
Eight (8) years of experience and an Bachelor's Degree in Degree in Computer Science or related fields (Engineering, Mathematics) may be considered relevant if programs contain a concentration of courses in the following foundational CS areas: algorithms, computer architecture (not network architecture), programming methodologies and languages, data structures, logic and computation, and advanced mathematics (for example, calculus, discrete mathematics).
OR
Six (6) years of experience and an Master's Degree in Degree in Computer Science or related fields (Engineering, Mathematics) may be considered relevant if programs contain a concentration of courses in the following foundational CS areas: algorithms, computer architecture (not network architecture), programming methodologies and languages, data structures, logic and computation, and advanced mathematics (for example, calculus, discrete mathematics).
OR
Four (4) years of experience and an Doctorate Degree in Degree in Computer Science or related fields (Engineering, Mathematics) may be considered relevant if programs contain a concentration of courses in the following foundational CS areas: algorithms, computer architecture (not network architecture), programming methodologies and languages, data structures, logic and computation, and advanced mathematics (for example, calculus, discrete mathematics).
Relevant Experience
Relevant experience must be in computer or information systems design/development/analysis. In addition, it may also include engineering hardware and/or software, programming, computer/network security, vulnerability analysis, penetration testing, computer forensics, information assurance, systems engineering, and/or network and systems administration. Completion of military training in a relevant area such as JCAC (Joint Cyber Analysis Course) will be considered towards the relevant experience requirement (i.e., 24-week JCAC course will count as 6 months of experience).
Information Technology (IT) and Information Security (IS) degrees may be considered relevant if the programs contain the amount and type of coursework equivalent to a Computer Science (CS) major.
Required Technical Skills
Strong AMOD skills across the full range of tools.
Special emphasis on XKS including fingerprints and microplugins.
The ability to do discovery analysis.
Understanding of satcom communications protocols, antenna theory, and related technologies.
The ability to leverage CNO capabilities to enable mission outcomes.
The Benefits Package
Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.
Additional benefits include:
Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.
Full-time employees have the option to participate in a variety of voluntary benefit plans including:
A Choice of Medical Plan Options, some with Health Savings Account (HSA)
Vision and Dental
Life and AD&D Benefits
Short and Long-Term Disability
Hospital Indemnity, Accident, and Critical Illness Insurances
Optional Identity Theft and Legal Protection Services
Company Environment & Perks
Employee Referral Bonus Eligibility up to $10,000
Mobility Among Wyetech-supported Contracts
Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party.
Employees receive two complementary branded clothing orders annually.
Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Affirmative Action Statement:
Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.
Accommodations:
Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact Brittney Wood. at 844-WYETECH x727 or ********************. We are happy to provide reasonable accommodations to ensure equal access to all candidates.
$47k-69k yearly est. Auto-Apply 60d+ ago
Network Specialist
Dennis Group 4.5
Network technician job in Salt Lake City, UT
Dennis Group is seeking a skilled Network Engineer with experience in the Fortinet Suite and expertise in SD-WAN technologies. The ideal candidate will design, implement, and maintain scalable SDWAN network solutions using Fortinet technologies.
Responsibilities
Utilize Fortinet solutions (FortiGate, FortiManager, FortiAnalyzer, FortiSwitch, FortiAP) to design and deploy Fortinet SDWAN architectures in an enterprise environment
Deploy and configure Fortinet devices and solutions
Monitor network performance and resolve issues
Integrate Fortinet SDWAN with existing network infrastructure
Follow security policies and ensure compliance with defined standards
Ensure network designs adhere to best practices
Conduct security audits and vulnerability assessments - perform software upgrades and deploy updates/patches to resolve vulnerabilities
Utilize FortiManager and FortiAnalyzer for centralized management and analytics
Provide support for SDWAN incidents, network issues, and problems
Work closely with other cross-functional teams to implement changes as required
Create, update, maintain documentation and update existing tools & inventory systems
Mentor peers on best practices for Fortinet technologies
Required Skills & Qualifications
Formal training or certification or work experience(s) on network infrastructure and IT systems
Strong hands-on experience with the Fortinet suite (FortiGate, FortiManager, FortiAnalyzer, FortiAP, FortiSwitch, etc.)
Proficiency in configuring and managing Fortinet SD-WAN solutions
Understanding of Firewalls, VPNs, and intrusion detection/prevention systems using Fortinet solutions
Knowledge of networking protocols (e.g., BGP, OSPF, SD-WAN,IPv6, VLANs).
Experience designing, deploying, and managing enterprise networks.
Excellent communication and collaboration skills.
Ability to work independently
Preferred Qualifications
Fortinet Certifications
Familiarity with Zero Trust Network Access (ZTNA) and SASE frameworks
Experience in large enterprise environment(s)
Experience in the Design/Build sector
About Us
We plan, design, engineer, and build food plants for major brands across the country and the world. For the past three decades, we've focused exclusively on the food and beverage industry, helping your favorite brands put your favorite foods in the grocery store. Simply put, food isn't one thing we do, it's all we do.
Dennis Group offers competitive compensation packages commensurate with experience. We provide comprehensive employee benefits including medical, dental, life and disability insurance, paid time off including an open vacation policy, as well as bonus, profit-sharing, and retirement plans.
Dennis Group is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics.
JOB CODE: 1002672
$55k-75k yearly est. 35d ago
Digital Network Exploitation Analyst III
Chiron Technology Services, Inc. 4.2
Network technician job in Bluffdale, UT
Overview Chiron Technology Services, Inc. currently has a Digital Network Exploitation Analyst career opportunity in the Bluffdale, UT area.
Clearance: Top Secret/SCI with Polygraph
Capabilities:
Evaluate target opportunities using all source data to understand and map target networks, and to assist in developing detailed exploitation and operations plans.
Analyze SIGINT and cybersecurity data at multiple levels up and down the OSI network stack and bring a solid understanding of logical/physical IP core infrastructure, communication devices and how they connect to networks, and the traffic movements in a network
Work with the government, military, and contractor personnel to develop shared understandings of intelligence needs
Document findings to share with teammates, stakeholder and intelligence customers
Qualifications:
AA Degree plus 10 years or B.A. Degree plus 8 years.
Master's Degree plus 6 years or PhD plus 4 years.
Degree in Computer Science is required. Degree in related fields (e.g., Engineering, Mathematics) may be considered relevant if programs contain a concentration of courses in the following foundational CS areas: algorithms, computer architecture (not network architecture), programming methodologies and languages, data structures, logic and computation, and advanced mathematics (for example, calculus, discrete mathematics). Information Technology (IT) and Information Security (IS) degrees may be considered relevant if the programs contain the amount and type of coursework equivalent to a Computer Science (CS) major.
Relevant certs / training would include (but not limited to): Sec+, Net+, CEH, JCAC course
Compensation & Benefits:
Competitive salary
Medical, dental, and vision insurance
Non-matching 401K - You enjoy our support without having to contribute to get it!
Basic Life and AD&D Insurance provided at no cost to eligible employees
Access to Chiron's catalog of self-paced training courses
Two Paid Time Off (PTO)/Retirement Plan Options
10K employee referral bonus program
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at **********************, and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
$58k-76k yearly est. Auto-Apply 60d+ ago
Services Support Representative or Desktop Support representative
Stem Xpert
Network technician job in Salt Lake City, UT
Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN™ provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client's requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services.
We strongly believe:
" If something cannot be measured, it cannot be managed. "
TEKWISSEN™ measures all of these processes and applies corrective interventions to manage the quality process at its core.
We are an Equal Employment Opportunity Employer M/F/V/D
Recognitions:
2015 -America's Fastest Growing Company by Inc.com
2015- SPARK FastTrack Award from Ann Arbor SPARK
2015 -Honoree of Diversity Focused Company by Corp! Magazine
2014- America's Fastest Growing Company by Inc.com
2014- Michigan 50 Companies to Watch
2014 - DiSciTech Award in Technology by Corp! Magazine
2014- DiSciTech TECHNOLOGY Company of the year by Corp! Magazine
2014- SPARK FastTrack Award from Ann Arbor SPARK
Specialties:
Enterprise Solutions, Web Development, Data Warehousing, Systems Integration, IT Security, Storage Technologies, Development and Delivery, Business Intelligence, Telecommunications, Consulting and Planning, Network design, Implementation &Administration
Role: Services Support Rep 2
Location: Salt Lake City, UT
Duration is approx.-. 3 months (temp to permanent)
Job Description:
• Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support.
• The types of technical products that we support are both hardware and software related and vary from client to client.
• We fully train all of our selected candidates to handle each type of call.
Job Responsibilities:
• Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees.
• Answers questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
• Provide remote support and trouble shoot issues with customers to resolve issues.
• Typically provides technical support for internal and external customers.
• Escalates complex problems to higher level of expertise within organization.
Skills and Experience Needed:
• High School Diploma or GED required.
• Previous computer technical support experience preferred.
• A+, MCP, Dell or other industry identified certifications are preferred but not required.
• Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.
• The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.
• Ability to provide an excellent customer service that results in high customer satisfaction
• Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behaviour.
• Active Directory, Expert
• Microsoft SharePoint Services, Expert
• Microsoft Exchange, Expert
• Microsoft Office Communication, Expert
• Microsoft Unified Communications, Expert
Additional InformationThanks & Regards,
narendra
narendra(dot)**********************
************
$34k-45k yearly est. Easy Apply 60d+ ago
Interested, but don't see your role? Name it here!
Zanskar
Network technician job in Salt Lake City, UT
Job DescriptionAre you really excited about Zanskar, but don't see a job that fits you? Please apply anyway! We need extremely talented people of many backgrounds, to take on tasks as we continue to expand Zanskar. Our company is always looking to bring on great teammates who are passionate about our mission and want to bring their expertise to help us change the global energy landscape. If you don't see a role that fits your passion, please feel free to let us know. We look forward to hearing from you and will reach out when there's a good fit with our team.
If you have something unique to add to Zanskar, we'd like to hear from you. Use the "Apply for this Role" button to submit a cover letter, a resume, and let us get to know you better.Location- The position will be located in the Salt Lake City metropolitan area.
Equal Opportunity Employer
Zanskar is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
Please reach out to ****************** with any questions.
$31k-57k yearly est. Easy Apply 6d ago
IT Support Technician
The Grand & Little America Hotel
Network technician job in Salt Lake City, UT
Job Title: IT Support Technician (Onsite Support)
Reports To: Help Desk Manager
Schedule: Full-time (May include weekends and evenings based on event needs)
The PC Technician provides onsite technical support for desktop systems, conference IT requests, and general end-user technology needs at the property. This position plays a key role in ensuring reliable technology performance during events, meetings, and daily operations. The ideal candidate will have strong technical troubleshooting abilities, excellent customer service skills, and the flexibility to support varying schedules and workloads.
Key Responsibilities
Provide onsite desktop and laptop support for hardware, software, and peripheral devices.
Support conference and event IT setups, including client supplied equipment, connectivity, and Wi-Fi access.
Perform installation, configuration, and maintenance of Windows systems and related applications.
Troubleshoot and resolve network connectivity issues, including wired and wireless (Arista Wi-Fi) systems.
Assist with user account setup, password resets, and system permissions in coordination with the IT team.
Maintain accurate documentation of support activities, equipment inventory, and technical issues.
Collaborate with other IT team members to identify and implement process improvements.
Provide timely, courteous, and effective communication with internal customers.
Participate in an on-call rotation and work weekends or evenings as needed for events or urgent issues.
Qualifications
Required:
CompTIA A+ and CompTIA Network+ certifications
Minimum of 2 years of IT support or helpdesk experience
Strong working knowledge of Windows operating systems and Microsoft 365
Experience with Arista Wi-Fi systems and basic network troubleshooting
Exceptional customer service and communication skills
Ability to work independently, manage multiple priorities, and adapt to changing needs
Willingness to work weekends and nights based on event schedules
Preferred:
Experience supporting conference or event technology environments
Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar)
Basic knowledge of AV systems and peripherals
Strong interpersonal skills
Physical Requirements
Ability to lift and move computer equipment (up to 40 lbs)
Extended periods of standing or walking during event support
$33k-53k yearly est. 17d ago
IT Support Technician - Business Process Analyst
University of Utah Health
Network technician job in Salt Lake City, UT
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
Current University Of Utah Students preferred for this role.
This is a student position which is part of the sUdo Program. sUdo (Student University Development Opportunity) is a program designed to give U students real world work experience through paid internships with various teams within University of Utah Information Technology (UIT). The program focuses on mentoring and providing a hands-on experience within an enterprise environment; unlike any other student employee program at the University of Utah. More information about the program can be found at: sudo.utah.edu
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Becomes familiar and competent with service management processes through instruction by senior team members.
Assists with collecting documentation and managing processes as directed by senior team members.
Understands, follows, and implements appropriate change management controls.
Engages stakeholders in robust conversations about service issues.
Collects metrics to manage the processes.
Tracks Key Performance Indicators (KPIs) for a large, enterprise virtual environment.
Meets regularly with IT teams to facilitate process improvement and prioritize multiple projects.
Prepares accurate and detailed reports including specifications, timelines, status and individual responsibilities.
Assists with the documentation of implementation and installation guidelines as directed by senior Team members.
Develops dashboards to help teams manage operations and metric
Knowledge / Skills / Abilities
Ability to read and understand technical manuals and schematics.
Effective verbal and writing communication skills.
Superior interpersonal and customer service skills required including ability to work efficiently in a team environment.
High level of proficiency in effective problem solving.
Specific knowledge required in the following areas; TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, database, etc.
Ability to lift and carry various weight and diameter of equipment.
Ability to climb a stepladder.
Qualifications QualificationsRequired
Currently enrolled in applicable, accredited program.
Qualifications (Preferred) Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects.
The worker is required to function in narrow aisles or passageways.
The worker is subject to hazards such as climbing a ladder.
Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
$33k-53k yearly est. Auto-Apply 60d+ ago
IT Support Technician
Signature Products Group 4.0
Network technician job in Salt Lake City, UT
Signature Products Group ( ****************** ) is an industry leader in the design, development, manufacture and distribution of licensed products for some of the best brands in the world. At the heart of every great brand there is an opportunity to bring focus to new product categories. We bring our passion, dedication, and capabilities to every project by helping our brand partners realize their potential in product categories and distribution where we are experts.
We are seeking candidates with strong technical skills and effective problem-solving abilities for the role of IT Support Technician. Responsibilities encompass serving as the primary point of contact for all IT-related inquiries at the user level, addressing user needs promptly, and ensuring the optimal functioning of all systems, among other tasks. Additionally, the role may involve occasional responsibilities such as installing network and camera cabling, setting up wired/wireless networks, implementing security camera systems, configuring phone systems, and managing door access systems
Job Description
General IT Support
Serving as the primary point of contact for users, delivering exceptional customer service and resolving issues with empathy and efficiency.
Troubleshooting hardware, software, and network issues while maintaining a positive, charismatic demeanor to build trust and rapport.
Cultivating strong, lasting relationships with clients and colleagues through active listening, clear communication, and personalized support.
Hardware & Software Support
Installing and configuring hardware and software components, ensuring seamless user experiences and providing guidance with enthusiasm.
Repairing or replacing damaged computer hardware, while explaining processes in an approachable and reassuring manner.
Managing technical documentation with meticulous attention to detail to support efficient service delivery.
Maintaining accurate and detailed records of services performed during interactions, highlighting customer feedback and resolutions.
Assisting with the installation of Ethernet and Coaxial cabling, as well as network or security systems, while prioritizing safety and customer satisfaction.
Requirements
Requirements
Skills and Capabilities You Bring
Minimum Experience:
· 2+ years in customer service roles, demonstrating charisma, empathy, and the ability to handle diverse client needs effectively.
· 1+ year in IT support and systems maintenance.
· Proficiency in Microsoft Windows Desktop Environment.
· Outstanding written and verbal communication skills, with a focus on engaging and persuasive interactions.
· Exceptional interpersonal skills and charisma to foster positive relationships and de-escalate challenging situations.
· Keen attention to detail.
· Strong problem-solving skills, applied in a customer-centric manner.
· Ability to lift up to 50lbs.
· Ability to work comfortably on a ladder.
· Experience with Microsoft Office 365 Cloud Environment.
· Knowledge of On-Prem/Azure Active Directory.
· Familiarity with Microsoft Windows Server Environment.
Preferred Skills:
· VoIP Phone Systems.
· MacOS
Why SPG?
We don't just make great products - we cultivate great culture.
Perks include:
401(k) + company match
Health, dental, vision insurance
Flexible PTO
Canine-friendly office
Onsite gym & special events
How much does a network technician earn in Orem, UT?
The average network technician in Orem, UT earns between $40,000 and $81,000 annually. This compares to the national average network technician range of $51,000 to $92,000.