IT Coordinator
Network technician job in Waukesha, WI
IT Coordinator
Department: Firm Operations
Reports To: Firm Accounting Director
Status: Full-Time, Non-Exempt
The IT Coordinator is an individual contributor responsible for supporting the firm's technology environment, ensuring reliable system performance, and providing hands-on technical expertise across hardware, software, and business applications. This role blends operational support with strategic planning-helping evaluate technology needs, strengthen IT processes, and contribute to long-term improvements that align with the firm's goals. The IT Coordinator works closely with internal teams, external vendors, and leadership to maintain a secure, efficient, and forward-looking technology infrastructure.
Key Responsibilities
Technical Support & Operations (Primary Focus)
Provide day-to-day technical support for employees, including troubleshooting hardware, software, network, and peripheral issues.
Maintain and monitor servers, workstations, mobile devices, and cloud-based systems.
Oversee account provisioning, system access, and application configurations.
Manage software installs, updates, and license tracking.
Support cybersecurity initiatives, including patching, endpoint protection, MFA, access controls, and monitoring alerts.
Maintain IT asset inventory (hardware and software), including procurement and lifecycle management.
Document IT procedures, troubleshooting steps, and support standards.
Supports training staff on firm software.
Systems Administration
Assist with administration of Microsoft 365, Entra, and other core business systems.
Support data backup processes, retention schedules, and recovery testing.
Monitor network performance; escalate issues to vendors as needed.
Project & Strategic Planning Support
Participate in IT planning discussions to identify opportunities to improve workflows, security, and system performance.
Research emerging technologies, tools, and solutions that support the firm's long-term IT strategy.
Assist in developing technology roadmaps and recommending system upgrades or process improvements.
Support implementation of new technology initiatives, coordinating logistics, user communication, testing, and training.
Provide insights to leadership on IT risks, efficiencies, and optimization opportunities.
Facilitate sharing of best practices efficiencies.
Vendor Management
Work with third-party software vendors and service providers to support system reliability and project execution.
Assist in evaluating vendor performance and researching new technology partners.
Track service tickets.
Qualifications
Education & Experience
Associate or bachelor's degree in information technology, Computer Science, or related field preferred.
5+ years of hands-on IT support experience.
Experience in a professional service or multi-location environment a plus.
Technical Skills
Strong knowledge of Windows OS, Microsoft 365, Azure AD, and network fundamentals.
Familiarity with cybersecurity tools and best practices.
Experience with troubleshooting hardware, software, and cloud-based applications.
Understanding of backup systems, endpoint management, and mobile device management (MDM).
Experience contributing to IT planning, project coordination, or process improvement is preferred.
Core Competencies
Strong problem-solving and diagnostic skills.
Excellent communication skills and the ability to support users at all technical levels.
Ability to manage multiple priorities in a fast-paced environment.
Detail-oriented with strong documentation habits.
Proactive mindset with interest in long-term IT growth and strategy.
Working Conditions
Onsite presence required [insert schedule expectations].
Occasional after-hours support during system updates or outages.
Ability to lift up to 40 lbs. (equipment).
Information Technology Field Technician
Network technician job in Milwaukee, WI
Job Description: -
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis.
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
IT Field Technician - 60K
Network technician job in Milwaukee, WI
Title: Site Support Technician | Milwaukee - Multiple Sites Pay/Salary/Benefits/Perks:
Contract Type: 6-Month Contract to Hire
Hourly Rate: $28-29/Hr
Salary upon Conversion: $60k (contingent upon experience)
Work from Home Policy: On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Central.
Work Environment/Culture: We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment.
Responsibilities:
Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution.
Must-Have Qualifications and Skills:
Experience: At least 3 years of experience in IT support, working on-site with users
IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow.
Communication: Strong interpersonal and communication skills.
Desktop Support Technician
Network technician job in Milwaukee, WI
WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT Milwaukee, Wisconsin, US.
Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
Client in 190+ countries
6000+ Engineers
200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You'll Do:
Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
Requirements
What You Need:
Minumum 2 years IT support experience with Windows 10, mac OS, Microsoft Office, and Windows OS deployment; strong networking basics.
Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
Excellent customer service, communication, organization, multitasking, and documentation skills.
Fluent in Local language and business level of English
Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
Benefits
Why Join Us?:
At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Milwaukee, Wisconsin, US. and be at the forefront of IT support excellence!
System Administrator
Network technician job in Milwaukee, WI
Must Haves:
5-7 years in IT Help Desk or System Administration.
Expertise in servers, virtualization, Active Directory/Entra ID, Microsoft 365, and networking basics.
Skilled in backups, disaster recovery, patching, security monitoring, and incident response.
Strong troubleshooting, documentation, and communication; Tier III support experience.
Ability to lift 50 lbs; available for on-call rotation.
Plusses:
Experience with enterprise apps (Korber One/HighJump, Bepoz, Aptean EAM, Salesforce) and tools like Intune, Defender, NinjaRMM, JAMF, Soti, AirWatch.
Familiarity with Azure disaster recovery, Microsoft 365 hybrid deployments, and Power Apps/Power Automate.
Proficient in Hyper-V, Windows Server 2012+, System Center VMM, and Azure.
Moderate networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPN, ACLs, wireless).
Day to Day:
This is a hands-on technical role supporting a secure, high-performing IT infrastructure for a 24/7 manufacturing operation. The Systems Administrator will:
Responsibilities:
Manage servers, applications, and network services to ensure uptime
Deploy, monitor, update, and troubleshoot Hyper-V virtual servers and business-critical applications
Administer Active Directory, Entra ID, Group Policies, RDS, Intune, and Microsoft 365 tools
Assist with DHCP, DNS, wireless access points, switching, and firewall tasks
Monitor infrastructure health and respond to alerts
Apply patches and updates to prevent security incidents
Monitor system activity for threats and assist with incident response
Support backup, restore, and disaster recovery planning/testing
Act as SME for key business applications (Korber One/HighJump, Salesforce, Power Apps)
Provide Tier III escalation support and participate in after-hours on-call rotation
Collaborate with junior team members on troubleshooting and projects
Information Technology Business Consultant (Copilot Implementation)
Network technician job in Milwaukee, WI
IT Business Consultant / Business Analyst - Copilot
Hybrid in Milwaukee, WI
12-month Contract
We are seeking a consultant to lead organizational change and business analysis for the enterprise rollout of Microsoft Copilot across approximately 5,000 users, with potential expansion beyond. This role will drive adoption, governance, and measurable business outcomes for “Copilot Work” and “Copilot Web” tools across Home & Field office employees. The ideal candidate combines expertise in change management, experience implementing AI solutions at scale, and strong business analysis capabilities.
Key Responsibilities
Gather and analyze business use cases to identify high-value Copilot opportunities.
Planning and execution of technology deployments (both new implementations and updates/changes to existing capabilities) by addressing business processes and the underlying systems that support them.
Apply core Business Analysis skills to document current-state processes, define future-state workflows, translate business needs into clear functional requirements, identify options, gain consensus, and clearly communicate recommendations.
Lead, design and deliver organizational change management (OCM) strategies to promote adoption of the change and minimize impact to people and processes. You will ensure users are informed, trained, and supported throughout the rollout.
Continuously refine Copilot use cases and adoption strategies, leveraging user feedback, data analytics and visualizations, and evolving platform capabilities.
Document requirements, success metrics, and ROI for prioritized scenarios.
Required Qualifications
5+ years in organizational change management, business analysis, or IT business consulting
Proven experience leading AI tool deployments (Microsoft Copilot strongly preferred)
Deep understanding and experience in technology release management and organizational change management programs and practices. This includes eliciting feedback and analyzing the sentiment to provide recommendations.
Strong understanding of M365 ecosystem
Demonstrated ability to utilize Pivot Tables and VLOOKUPs in Excel
Demonstrated ability/knowledge of business operations/processes to include analysis, design, documentation, using industry best practices and standards
Superb communication skills (written and verbal); ability to deliver informative, well-organized documentation and ability to effectively communicate in difficult and critical situations; effectively navigate the political landscape.
Demonstrated flexibility to adjust to changing business needs by effectively leading and prioritizing large or complex concurrent assignments
Preferred Qualifications
Experience with Microsoft Copilot, Azure OpenAI, GitHub Copilot, or similar AI platforms.
Familiarity with Enterprise level environments.
Experience building champions networks and role-based enablement programs.
Identifying cases and conducting user acceptance testing.
IT Support Specialist
Network technician job in New Berlin, WI
Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what's next possible.
Who We Are
For over 100 years, Spincraft has been utilizing metal spinning and forming to solve its customers' greatest manufacturing challenges. Leading in metal forming solutions partnered for Aerospace, Defense, Energy, and more, Spincraft's mission has formed a division, Engineering Technologies Group (ETG), a part of the global Standex International team, with four locations worldwide.
What You'll Do
Reporting to the IT Manager, the IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role involves responding to user queries, diagnosing problems, and guiding users through step-by-step solutions. As a part of the divisional IT Team, this position will support multiple business units and be onsite at the New Berlin, WI location.
Provide technical support for end-users across the business units, including shop employees and administrative teams
Utilize the IT Support ticketing system to monitor, escalate, update, and close requests
Troubleshoot and resolve issues related to desktops, laptops, printers, and other plant-floor technology
Support manufacturing systems such as ERP terminals
Maintain and support wired and wireless network connectivity across the facility, including production areas
Assist with the setup and maintenance of IT infrastructure for new production lines or equipment
Coordinate with vendors and internal teams for hardware repairs and software updates
Ensure compliance with IT security policies and procedures, especially in relation to OT (Operational Technology) systems
Diagnose and resolve technical hardware and software issues
Install, configure, and maintain computer systems and applications
Support the deployment of new hardware and software
Maintain inventory of all equipment, software, and software licenses
Document internal procedures and update knowledge base articles
Escalate unresolved issues to the appropriate internal teams or vendors
Assist with onboarding and offboarding of employees (e.g., account setup, equipment provisioning)
Ensure security and privacy of networks and computer systems
Participate in after-hours support rotation as needed for critical systems
Attend meetings and trainings as assigned
Complete projects as assigned
What You'll Bring
Bachelor's degree in information technology, computer science, or related field required
Proven experience as a help desk technician or other customer support role
Good understanding of computer systems, mobile devices, and other tech products
Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow).
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus
Knowledge of Active Directory, Office 365, and basic networking
Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and willingness to learn other software
Reliable transportation
Strong interpersonal and problem-solving skills
Demonstrates high level of Emotional Intelligence when dealing with all levels of the company, clients, and vendors
Exceptional written and verbal communication skills
Ability to build and maintain strong working relationships
Ability to effectively manage time, multi-task, and pay close attention to details
Self-motivated professional with the ability to work independently and as part of a team
Regularly required to move, sit, and bend for various hours throughout the day
10-20% travel expected to divisional business units
What We Value
Experience with cybersecurity frameworks, such as: CMMC (Cybersecurity Maturity Model Certification), NIST SP 800-171
Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Systems Administrator - McHenry, IL
Network technician job in McHenry, IL
-Windows Server
-VMware Virtualization
-Networking LAN/WAN
-Active Directory/Group Policy
-Office 365/Microsoft Azure
Responsibilities
Maintain system efficiency
Ensure system design allows all components to work together properly
Make recommendations for upgrades
Evaluate and modify system performance
Qualifications
Bachelor's degree in engineering, computer science, or related field
5+ years' experience as System Administrator
System Engineer certification
Strong analytical skills
Level One Help Desk Technician
Network technician job in Menomonee Falls, WI
Redbird Security
Menomonee Falls, WI (On-site with some hybrid flexibility)
About Redbird Security
Redbird Security is a security-first Managed Services Provider (MSP) supporting clients across the United States. With over 20 years of experience, we have built a strong family within our team, with our clients, and throughout our community. We deliver best-in-class IT support, automation, and cybersecurity services that help our clients work securely and efficiently. Our success is driven by innovation, reliability, and a shared passion for protecting what matters most.
About the Role
We are looking for a proactive, detail-oriented Level One Help Desk Technician to be the first line of support for our clients. This role is ideal for someone who enjoys solving problems, learning new technologies, and providing exceptional customer experience. You will work alongside a team of seasoned professionals who take pride in delivering secure, reliable, and responsive IT services.
What You Will Do
Respond promptly and professionally to client requests via phone, email, or ticketing system
Diagnose and resolve hardware, software, network, and peripheral issues remotely or in person
Escalate unresolved or complex issues to senior technicians while maintaining ownership of client communication
Document all work performed, resolutions, and troubleshooting steps in the ticketing system
Follow established standard operating procedures (SOPs) to ensure consistent, high-quality service delivery
Contribute to the team knowledge base by documenting new fixes or process improvements
What You Bring
High school diploma or equivalent (associate degree or higher preferred)
Excellent verbal and written communication skills with a strong customer-first mindset
Strong organizational skills and ability to prioritize in a fast-paced environment
Reliable transportation and ability to travel to client sites when needed
Eagerness to learn and grow in a collaborative environment
Bonus Points
CompTIA A+, Network+, or equivalent certifications
Experience supporting Windows 10/11, Microsoft 365, and Active Directory
Basic understanding of TCP/IP networking, VPNs, and remote access troubleshooting
Prior experience in an MSP or IT support environment
What We Offer
Competitive pay based on experience and certifications
Comprehensive health, dental, and vision insurance
Retirement plan with company match
Ongoing training, certification reimbursement, and professional development
Supportive, team-oriented culture with clear paths for advancement
How to Apply
If you are passionate about technology, eager to learn, and want to be part of a team that values integrity and innovation, we would love to meet you.
Please send your resume and cover letter, including salary expectations, to ************************ with the subject line: Help Desk Technician - [Your Name]
Telecom Analyst / VoIP Technician - 243541
Network technician job in Milwaukee, WI
Job Title: Telecom Analyst / VoIP Technician
Duration: 12 Months
Compensation: $28 /hour W2
Benefits: Medical, Dental, Vision, Life Insurance, Disability, Paid Sick Time, 401K
ABOUT OUR CLIENT / ABOUT THE ROLE
Medix is currently seeking a Telecom / VoIP Technician for a contract opportunity with one of our healthcare clients in the Milwaukee area. Our client is a large health system, going through a company-wide VoIP refresh.
This Technician will be assisting this effort by unboxing, setting up and validating the new IP Phones. There will also be cabling and patch panel management (66 and 110 wiring punch down blocks).
Please note that this role is onsite Monday - Friday, based out of Milwaukee
RESPONSIBILITIES
Working in a hospital setting
Unboxing and deploying new VoIP phones
Connecting phones to the network switches
Running and connecting area cabling (CAT6)
Managing 66 and 110 wiring punch down blocks
Testing /validating connections
Running / managing clean and efficient cabling in the closets and data centers
REQUIRED QUALIFICATIONS
Minimum 2 years professional experience in setting up VoIP Phones
Ethernet Cabling (66/110)
Ability to lift up to 25+ lbs
ADDITIONAL INFORMATION
Please note, this role will require the physical requirements of being able to lift up to 25lbs, and navigate cabling
Information Technology Support Engineer
Network technician job in Waukesha, WI
Must have at least 2 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Network understanding & troubleshooting skills. Experience in usage of SCCM/Ivanti/Intune for deployments and installations. Experience in OS installation, handling OS related issues and troubleshooting of issues. Experience in patches and package installation & troubleshooting. Deskside support, imaging, migration, printer and other support with hardware
Associate System Administrator 4794
Network technician job in Milwaukee, WI
Title: Associate System Administrator (Intake to Pay Process Specialist)
Type: Hybrid (3 days onsite per week)
Duration: ASAP - 02/28/2026-With possible extension/conversion
Perks: Competitive Rates, Benefits, free daily lunch when onsite
Job Description:
We are seeking a process-oriented professional with strong communication and collaboration skills to support the Intake to Pay (I2P) process. This role requires a solid understanding of procurement processes and systems, along with the ability to adapt in a fast-paced, dynamic environment.
Key Responsibilities
Provide support for the Intake to Pay (I2P) process in partnership with internal teams, business owners, and functional peers.
Demonstrate knowledge of I2P processes and systems, including how they enable stakeholder workflows across the enterprise.
Document data mapping between systems supporting the I2P process.
Generate reports to monitor and improve data quality for purchase requisitions, purchase orders, contracts, and supplier information.
Understand how system configuration enables business processes.
Support ongoing innovation and process improvements to enhance efficiency in supplier-related workflows.
Build strong relationships with cross-functional groups (e.g., Legal, Risk Assurance) to streamline processes.
Participate in defining system configurations to enable business processes.
Qualifications
Bachelor's degree in Business, MIS, MITM, Engineering, or related field (or equivalent experience).
3-5 years of experience in process design, procedure development, and system configuration preferred.
Strong understanding of business needs with the ability to build trust and confidence.
Demonstrated flexibility to manage changing priorities and concurrent assignments.
Strong analytical and problem-solving skills; ability to make timely decisions with limited guidance.
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with information systems.
Excellent research, planning, and organizational skills with high personal initiative.
Must Have:
Ability to identify process improvement opportunities and build automation.
Ad hoc reporting and analysis of complex business processes.
Nice to Have:
Category Management Process experience.
Data Mapping expertise.
About the Team
We define processes, configure systems, and generate insights from the data collected to drive efficiency and innovation.
Information Technology Support Specialist
Network technician job in Menomonee Falls, WI
👋 About the Role
Are you the go-to problem solver in your circle? Do you love helping people and diving into technical challenges? 💡💻
We're looking for a Client Support Associate to deliver top-tier technical support for our client. If you enjoy troubleshooting, multitasking, and making someone's day easier this role is for YOU. 🙌
🌟 NOW HIRING: Client Support Associate 🌟
📍 Menomonee Falls, WI 53051
⏳ 03-Month Contract (Contract-to-Hire!)
🗓️ Schedule:
🖥️ 3 days → 8:00 AM - 5:00 PM
🌙 2 days → 10:00 AM - 7:00 PM
🔧 What You'll Do
✨ Identify, manage, escalate, and resolve technical issues
🛠️ Install & configure software, print drivers, and workstation tools
💥 Troubleshoot hardware, software, and basic networking issues
📡 Monitor systems, spot problems early, and take action
🤝 Provide excellent client-facing support
💻 Diagnose desktop/laptop software and application issues
🎯 What We're Looking For
✔️ 1-3 years of related technical experience (or equivalent)
✔️ 1-3 years of customer service experience
✔️ Strong communication & problem-solving skills 🗣️💭
✔️ Team player with flexibility and a great attitude 🙌
⭐ Bonus Points If You Have…
💼 Previous experience troubleshooting desktops, printers, and notebooks
📄 Strong skills in Microsoft Office
🛠️ 1-3 years of technical support experience
🚀 Ready to join a team where your skills
really
matter?
Apply today and take the next step in your IT career! 💼💙
Sr. Network and Infrastructure Engineer - Level 4
Network technician job in Racine, WI
About the Company:
Our client is an award-winning Managed IT Services Provider (MSP) and a long-term technology partner based in Mount Pleasant, Wisconsin, serving clients nationwide. They provide fully customizable IT solutions, including cybersecurity, cloud services, and strategic consulting, tailored to meet the exact needs of businesses and nonprofits.
Position Summary:
The Senior Network & Infrastructure Engineer is a key role within the Services Department. The position has three primary responsibilities. The first responsibility is for the technical management of network and infrastructure projects, directly assigned, for their clients. An additional primary responsibility is to provide technical Level 4 escalation support for all Service Desk (MSP) incidents, as well as Professional Service clients. The final primary responsibility will be to act as the senior technical approver on all Professional Scopes of Work (SOW).
Responsibilities:
Technical Project Management (May Include Travel)
Oversee and manage assigned projects to ensure proper implementation and configuration, leading to successful project completion.
Constant internal and external communication is required to inform all necessary parties of the project status.
Documentation
Create effective documentation (customer-facing and internal) for assigned projects to provide necessary information to clients and relevant staff
Timely and accurate submission of time sheets, PTO forms, and expense reports.
Ensure proper association of billable and non-billable time.
Note: All documentation must occur within their designated internal applications and tools.
Professional SOW Architecture & Design
Work with senior staff to create, review, and approve the architecture, design, staging, task list, etc., for all networking and infrastructure projects to ensure they are accurately and thoroughly scoped. This may include properly sizing hardware or software needs.
Level 4 Technical Escalation Support
Provide L4 technical escalation support for the Professional & Service Desk team in remediating project and ticket issues.
Development Environment Management
Responsible for the overall architecture, design, implementation, and management of the Dev Environment as directed by the VP of IT Services.
Pre-Sales Client Meetings (May Include Travel)
Perform remote and on-site client visits, primarily during project implementation but possibly beforehand to ensure proper scoping.
May also be asked to attend conferences or tradeshows.
Internal IT
This role will be responsible for the oversight of internal IT functionality, projects, and directives as guided by the VP of IT Services.
Training & Certifications
This will include studying, completing, and maintaining any required vendor certifications or training needed to benefit the Services Department
Qualifications:
Minimum of 7+ years of experience in infrastructure and networking.
Overseeing infrastructure upgrade projects, including server, storage, virtualization, and hyper-converged systems.
Leading Microsoft cloud and productivity projects, including Office 365 migrations (cutover, hybrid, SharePoint/OneDrive), Azure deployments, and VoIP implementations.
Supporting managed IT services operations, including IT management, help desk environments, SECaaS, and outsourced IT delivery.
Managing networking and security initiatives such as firewall deployments (WatchGuard preferred), wireless configuration, MFA, and Microsoft 365 security.
Knowledge of industry-leading hardware and equipment products (Dell, Lenovo, HP, Cisco, etc.).
Experience working with Microsoft server operating systems, Active Directory, and Microsoft Exchange infrastructure.
Experience working with Microsoft Teams and email.
Possesses a mentorship mindset and an ability to guide, train, and share knowledge with other engineers.
Abilities:
Strong oral and written communication skills, combined with excellent time management and organizational abilities.
Detail-oriented and able to work effectively under pressure with minimum supervision.
Ability to multitask several job responsibilities and show good judgment in assessing priorities.
Good interpersonal abilities to work with clients to resolve support tickets.
Strong analytical and problem-solving abilities.
Ability to provide guidance and knowledge share with other engineers.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Data center Technician
Network technician job in Milwaukee, WI
Title: Data Center Technician
About Job role -
A Smart Hands Support technician, also referred to as a Data Center Smart Hands technician, provides on-site technical support for IT infrastructure within data centers or colocation facilities. Acting as the on-site representative for remote IT teams, this position performs tasks requiring physical presence and technical proficiency beyond basic remote support. The Smart Hands Network and Telecom Technician offers on-site support for network and telecommunications infrastructure, executing installation, maintenance, troubleshooting, and configuration duties for network and telecom equipment in data centers or client locations while maintaining operational standards, timely issue resolution, and accurate documentation.
Key responsibilities
Hardware Management: Installing, configuring, replacing, and decommissioning servers, switches, routers, and other equipment within data center racks.
Remote Team Collaboration: Coordinating with remote engineering teams and stakeholders to implement configurations and resolve issues.
Documentation & Reporting: Documenting activities, maintaining service logs, and updating remote teams or project managers.
Inventory & Auditing: Assisting with asset management through physical audits, labeling, tracking, and monitoring inventory.
Emergency Response: Responding to emergencies and participating in on-call rotations as needed.
Safety & Compliance: Following safety protocols and adhering to operational procedures and change management policies.
Network Hardware Management: Includes racking, stacking, installing, configuring, replacing, and decommissioning network equipment such as switches, routers, firewalls, and servers.
Telecom Infrastructure Support: Supporting telephony hardware and applications (analog, ISDN, SIP, etc.), installing and relocating telecom assets, and performing equipment testing and troubleshooting.
Cabling and Connectivity: Managing, installing, and tracing network and power cables, ensuring organization, labeling, and testing of connectivity.
Troubleshooting and Diagnostics: Addressing physical connectivity issues, diagnosing hardware, software, and network problems, and conducting power cycles and signal testing.
Maintenance and Repairs: Performing routine maintenance, hardware upgrades, emergency repairs, assisting with system updates, and replacing faulty components.
Qualifications
Education: High school diploma or GED required; technical school training or relevant experience preferred; certifications such as CompTIA Network+ or CCNA are beneficial.
Experience: Minimum of 2 years in network/telecom support, field service, or data center operations preferred; experience with OEM network devices and fiber optic cabling is an asset.
Technical Skills: Knowledge of networking concepts (OSI Layers 2 & 3), protocols (TCP/IP), cabling, data center operations, and basic telecom systems; ability to interpret technical diagrams, use hand tools, and familiarity with remote access tools and ticketing systems.
Soft Skills: Proficient troubleshooting, problem-solving, communication (written and verbal), attention to detail, time management, organizational abilities, and capacity to work both independently and collaboratively; customer service skills required.
Physical Requirements: Able to lift up to 50 pounds, climb ladders, work in confined spaces, and perform physically demanding tasks.
Availability: Flexible to work various shifts, participate in on-call rotations, and travel reliably to client sites when required using own vehicle.
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Network technician job in Franklin, WI
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Desktop Support Technician
Network technician job in Waukesha, WI
Job Description: -
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis.
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Network Engineer
Network technician job in Pleasant Prairie, WI
Brooksource is seeking a Network Engineer with strong hands-on experience in Cisco
networking technologies to support infrastructure and application infrastructure operations. This operations-focused role involves technical support across server, network,
telecom, and application technologies.
The engineer will be responsible for configuration, deployment, and troubleshooting of enterprise-wide systems, with a strong emphasis on Cisco-based network environments. This position also includes utilizing monitoring tools and participating in IT incident, change, problem, and disaster recovery processes. The ideal candidate can work independently to resolve issues, assess technologies to meet business needs, and escalate problems to Technology Engineers when necessary.
Responsibilities
• Provide infrastructure and application infrastructure operations support across enterprise
technologies.
• Utilize monitoring tools and processes to support server, network (especially Cisco), and
application infrastructure.
• Perform routine adds, moves, and changes for network ports and VLANs.
• Participate in IT incident, change, problem management, and disaster recovery processes.
• Solve problems, determine appropriate actions, and complete planned activities with
minimal supervision.
• Understand current and emerging technologies and identify solutions to support business
needs.
• Collect relevant information and escalate issues to Technology Engineers as needed.
Minimum Requirements
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience with demonstrated ability to perform in a matrixed and global
organization.
• Hands-on experience with Cisco networking technologies; CCNA or CCNP certification
preferred.
• Strong collaboration, problem-solving, and communication skills.
• Willingness to travel to Uline's North American locations.
About Eight Eleven Group Eight Eleven Group provides equal employment opportunities
(EEO) to all employees and applicants for employment without regard to race, color, religion,
national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation,
gender identity, marital status, amnesty, or status as a covered veteran in accordance with
applicable federal, state, and local laws.
Information Technology Field Engineer
Network technician job in Waukesha, WI
Title: IT Support (Backfill)
Contract: Temporary
Scope of Work
This is a Backfill IT Support (Deskside Support) position for one of our clients in Madison, WI. The selected candidate will provide on-site technical support covering IT infrastructure, networking, data center operations, and hardware troubleshooting. You will work closely with internal teams, customer teams, and remote technical specialists to identify and resolve issues efficiently. Responsibilities include monitoring system health, supporting network devices, troubleshooting VOIP phones, managing basic server tasks, and ensuring smooth day-to-day IT operations following SLA guidelines.
Who We Are - Teceze
Teceze is a global IT solutions and managed services provider, delivering end-to-end support across infrastructure, cloud, cybersecurity, and digital transformation. We specialize in providing reliable, secure, and scalable IT services that empower organizations to operate seamlessly. By joining Teceze, you become part of a highly collaborative and technically strong team focused on excellence, innovation, and customer success.
This role is being offered as a backfill position for one of our key clients, ensuring continuity of operations and maintaining service quality on-site.
Job Description:
Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches - Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Knowledge on Server Performance monitoring preferred
• Candidate should have minimum 3-5 years' experience in above mentioned area give me the scope
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Network technician job in Milwaukee, WI
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military