Night auditor jobs in Kissimmee, FL

←Back to all jobs at Home2 Suites Orlando International Drive Night Auditor Home2 Suites Orlando International Drive is an EEO Employer - M/F/Disability/Protected Veteran Status Night Auditor REPORTS TO: Guest Service Manager/ Assistant General Manager / General Manager POSITION SUMMARY: The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all of the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations. DUTIES AND RESPONSIBILITIES: Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. Perform quality assurance (QA) requirements for department. Ensure that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed. Remain highly visible and readily available for guests at all times. Take initiative to offer assistance or answer questions throughout the hotel. Act as a night manager on duty for the overnight shift. Adhere to hotel credit policies and procedures, including credit card authorization, direct bill accounts, cash-payment, incidental deposits, etc. Verify accuracy of all allowances, corrections and miscellaneous vouchers. Balance all credit card transactions. Prepare and transmit credit card deposits. Verify all in-house and closed accounts for accuracy. Validate all rates and post room and tax and open the new business day. Conduct all steps in the property management night audit system to close the current business day and open the new business day. Manage guest complaints, ensuring guest satisfaction. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Take as much ownership as possible and follow up to ensure completion and guest satisfaction. Put all shift work, phone report, restaurant paperwork and wakeup call report and printout in an audit pack. Balance end-of-shift work and cash drawer. Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area. All other duties as assigned/required. POSITION REQUIREMENTS: Must be able to communicate in English both written and verbally. Must be able to stand for long periods of time. Must be able to lift 20 lbs Please visit our careers page to see more job opportunities.

About Us A state-of-the-art, Green lodging hotel located just off I-4 and CR 535 and directly across the highway from Orlando's Premium Outlet Mall. At Hilton Garden Inn Lake Buena Vista, we're proud to cultivate a welcoming, inclusive, and collaborative work environment where every team member is valued and empowered. Our focus on teamwork and open communication creates a positive atmosphere where we all work together to deliver exceptional service and memorable experiences for our guests. We believe in personal growth and offer opportunities for development, ensuring that each individual has the tools and support needed to thrive in their role. Whether you're interacting with guests, maintaining the property, or managing operations, you'll find a culture that encourages work-life balance, respect, and a shared commitment to excellence. .Experience the perks of working with us, including complimentary on-site parking, generous paid time off, flexible holiday programs, and the GoHilton employee travel program. Join a vibrant team where dedication is celebrated, and career growth is encouraged every step of the way. Here, you'll thrive in a welcoming and supportive workplace that's as dynamic as the team you'll be part of. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. Essential Duties and Responsibilities Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and associate concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Join Our Team Today! Are you detail-oriented, dependable, and looking for a part-time opportunity in hospitality? Fairfield Inn & Suites is seeking an experienced Night Auditor to join our team for Saturday overnight shifts. This role is perfect for someone who enjoys working independently, ensuring smooth hotel operations, and providing excellent guest service during the quiet hours. Benefits & Perks Marriott team member discounts worldwide Paid time off (PTO) 401(k) with 4% company match after 90 days Bonus potential Be part of a fantastic, supportive team environment! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS: Perform guest registrations (check ins & check outs), room assignments, and special requests Knowledge of daily hotel operations, policies, procedures, and internal rules Knowledge of Brand's operating systems and Brand's customer loyalty programs Knowledge of guest rooms, locations, amenities, features, and all other services offered Knowledge of room rates, packages, discounts, and promotions Ensure proper credit when checking out guest(s) and handle late charges accordingly Knowledge of cash handling and bank procedures to check out all guest(s) Bank out at end of shift by following drop procedures Email daily reports to accounting office Answer phones, handle mail, and take messages Assist guests with problems and questions; ensure all guest problems are resolved Knowledge of the city, local area, and attractions Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry Know all emergency procedures and the proper action to take Operate safe deposit boxes Inspect conference rooms, common areas and public restrooms to ensure cleanliness Perform security walks of hotel Investigate and address noise/party issues Set up, prepare, and maintain breakfast area OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: Strong computer software skills Excellent communication both verbal and written Dependable and guest-focused Strong time management and problem solving skills REQUIRED/PREFERRED EDUCATION AND EXPERIENCE 1-2 years of hotel experience in a Front Desk or Night Audit role ADDITIONAL ELIGIBILITY QUALIFICATIONS Valid driver's license and safe driving record - satisfactory criminal background screening required - professional references SUPERVISORY RESPONSBILITY This position doesn't manage any staff members. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel. WHO WE ARE At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. To learn more about our growing company, please visit ************** EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

Job Details Home2 Suites Orlando Davenport - Davenport, FL GraveyardDescription Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues. Prepares various audit worksheets as well as the Daily Flash Reports. Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives. Logs guest complaints into the Front Desk Communication or Log Book. Register guests into the hotel and checks guests out of the hotel. Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts. Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses. Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information. Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys. Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. Handles confidential information, including guest records, with a high degree of integrity. Makes daily deposits (as applicable). Verifies room charges and rates; verifies register has appropriate starting cash. Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report. Submits reports to the corporate office as appropriate. Monitors room availability. Blocks rooms and handles guest requests. Performs and documents security walks on a regular basis. Has a thorough knowledge of emergency procedures and the implementation of procedures. Prepares continental breakfast on time; replenishes breakfast items as needed. Performs duties of a Guest Service Agent, including laundry functions as directed. May be required to make management decisions in the managers absence. Provides a professional image at all times through appearance and dress. Follows company policies and procedures. Note: Other duties as assigned by supervisor or management Texas Western Hospitality offers a comprehensive rewards and compensation package for eligible associates that includes: Opportunities for advancement and career growth Warm and supportive work environment Competitive Wages Medical, Dental and Vision Insurance Flex Spending Account Voluntary Life Insurance Short Term and Long Term Disability 401(k) retirement plan with Employer Match Paid Time off Programs Holiday Pay Jury Duty Leave and Bereavement Leave Qualifications Highly motivated team player with strong initiative and desire for achievement Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary Ability to work well in stressful situations Readily available and approachable for all guests while providing excellent guest service

Job Description About Us: Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality . We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in. About the Role: Night Auditors are our overnight Guest Service Representatives with a twist. Night Auditors answer phones, make reservations, check guests in and out, respond to requests, and actively ensure safety and security measures are being met, just like our Guest Service Representatives. The twist is that our guests are usually tired if they are arriving in the middle of the night and our Night Auditors tend to serve them best simply with compassionate and efficient delivery. Our Night Auditors typically have fewer guest interactions, allowing them to take on additional responsibilities, such as running the computer program changing the business date and posting the room charges for each guest. Night Auditors will transform the public spaces by tidying up and making them guest ready again while everyone is asleep. Because Night Auditors often work solo, strong written communication is essential in providing necessary information to the daytime team, including Housekeeping and Maintenance departments. About You: Being a night owl with a positive disposition is fundamental. Must be able to work overnight hours, including weekends, along with a commitment to dependability. You must be adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential. What You Gain: You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company. If offered a position the candidate must complete a criminal background check. All employment offers are contingent based on the results of your criminal background check.

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. DUTIES & RESPONSIBILITIES Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with company standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to company's standards. Maintain Front Office computer system operation according to company standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the security guards are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to company's standards. Maintain proper record keeping (i.e. log books etc.) to company's standards. Be familiar with all company's policies and procedures. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed. Train any new Night Auditors as requested by management. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening lobby area (property specific) Handle items for Lost and Found according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required Attend meetings as required by management. Perform any other duties as requested by the General Manager or any other member of management.

Come join our amazing Team at Aqua Sol, a Hilton Vacation Club. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today Responsibilities: Assist with Front Office duties and is the overnight guest service agent. Follows proper audit procedures to balance daily revenue and expense transactions Identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence. Ensures that all charges have been properly posted to the appropriate guest folio or master account, balanced with all supporting documentation Reconciles all charges to the general ledger and prepares back-up files and closes out shift and day on reservation system, including preparing system for next day of business. Responsible for accurate management of cash funds and daily shift deposits and compiles daily revenue reports and files work accordingly. Performs all Front desk duties including check-in, check-out and cashier procedures in a proper and efficient manner. Assists with other departmental duties as stated by leadership. Key Skills and experience: High School diploma/GED 1 year Auditing experience 1 year of Front Desk experience Previous experience with cash handling Anticipates customer needs and thinks about how work impacts them. Builds confidence in self and others with honest and dependable interactions. Must be adaptable to working on weekends as well as holidays. Extraordinary People, Exceptional Benefits on Day One Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Key Skills and experience: High School diploma/GED 1 year Auditing experience 1 year of Front Desk experience Previous experience with cash handling Anticipates customer needs and thinks about how work impacts them. Builds confidence in self and others with honest and dependable interactions. Must be adaptable to working on weekends as well as holidays. Responsibilities: Assist with Front Office duties and is the overnight guest service agent. Follows proper audit procedures to balance daily revenue and expense transactions Identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence. Ensures that all charges have been properly posted to the appropriate guest folio or master account, balanced with all supporting documentation Reconciles all charges to the general ledger and prepares back-up files and closes out shift and day on reservation system, including preparing system for next day of business. Responsible for accurate management of cash funds and daily shift deposits and compiles daily revenue reports and files work accordingly. Performs all Front desk duties including check-in, check-out and cashier procedures in a proper and efficient manner. Assists with other departmental duties as stated by leadership.

Job Description SUMMARY PART TIME SEASONAL This position is responsible for guest services at the club as set forth herein to keep the club functioning at top efficiency. The Night Auditor will function at the hotel front desk and be the point of contact for Members and guests - providing helpful and knowledgeable service. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Complete Guests' Check-in/out of the Colony House. Greet Members and guests, handle inquiries, phone calls and direct them to the appropriate department according to their needs. Input guest credit card and update any guest information within the system. Communicate with other areas to arrange services, such as Bellman and F&B. Post any charges to guest accounts. Prepare and distribute reports for staff. Provide information to Members and guests regarding transportation, airports, attractions, etc. as needed. Schedule spa services and dinner reservations. Run night audit and resolve any reservation errors. Communicate any necessary information to Leadership and the Front Desk team. OTHER RESPONSIBILITIES Assist mailroom, bellman, and housekeeping when necessary. Complete other duties as assigned. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. KNOWLEDGE AND SKILL OF: Excellent customer service, and interpersonal skills. Proficient in English grammar. Computer software including Microsoft office. Operating office equipment such as photocopiers, scanners, fax machines, and multi-line phone systems. ABILITY TO: Communicate effectively both orally and in writing. Meet time schedules, deadlines, and plan and organize work. Work confidently with discretion and independently with little direction. Work cooperatively with others using tact, patience, and courtesy. Work with confidential data with discretion. Perform required role during emergency situations. Work with guests in a fast-paced setting. EDUCATION and/or EXPERIENCE High School Diploma or GED Club, resort, or other hospitality industry experiences are preferred. CERTIFICATES, LICENSES, and/or REGISTRATIONS None required. PHYSICAL DEMANDS The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit and stand for a prolonged period of time. Must be able to lift and carry up to 30 pounds. Must be able to stoop and kneel. Must have the visual acuity to see computer screens and paperwork. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Florida weather conditions can vary. This position may experience various types of weather including hot, cold and wet conditions. EEO STATEMENT Mountain Lake does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other category protected by law in provision of employment opportunities

HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay!* What will I be doing? The Night Audit position is leading all aspects of the auditing, posting and balancing of daily financial transactions to support the resort continuing effort to deliver outstanding guest service and financial profitability. You will be responsible for driving the company's success through performing the following activities to the highest standards: * Follows proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent recurrence. * Ensure that all charges have been properly posted to the appropriate guest folio or master account, balanced with all supporting documentation * Reconciles all charges to the general ledger. Prepares back-up files and closes out shift and day on reservation system, including preparing system for next day of business. * Generates housekeeping reports and prints folios departures. * Compiles daily revenue reports and files work accordingly. * Responsible for accurate management of cash funds and daily shift deposits. * Assist with Front Office duties and is the overnight guest service agent. * Calculates account balance at month-end and submits to accounting. * Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies. * Performs all Front desk duties including check-in, check-out and cashier procedures in a proper and efficient manner. * Assists with guests and the owner needs and requests delivering outstanding hospitality at all times. * Assists with other departmental duties such as bell stand, answering phones, etc. * Reports any unresolved problems with owners and guests to management. * Maintains clean work area. Provides information on area attractions and resort amenities. * Carries out other duties as assigned by management; responding to all guest requests to ensure client satisfaction; willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate. Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! * Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement Qualifications What are we looking for? To fulfill this role successfully, you possess the following minimum qualifications and experience: * High School diploma or equivalent experience * No experience required It would be helpful in this position for you to demonstrate the following capabilities and distinctions: * 1-3 years of related experience What will it be like to be a Team Member.... Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What will I be doing? The Night Audit position is leading all aspects of the auditing, posting and balancing of daily financial transactions to support the resort continuing effort to deliver outstanding guest service and financial profitability. You will be responsible for driving the company's success through performing the following activities to the highest standards: * Follows proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent recurrence. * Ensure that all charges have been properly posted to the appropriate guest folio or master account, balanced with all supporting documentation * Reconciles all charges to the general ledger. Prepares back-up files and closes out shift and day on reservation system, including preparing system for next day of business. * Generates housekeeping reports and prints folios departures. * Compiles daily revenue reports and files work accordingly. * Responsible for accurate management of cash funds and daily shift deposits. * Assist with Front Office duties and is the overnight guest service agent. * Calculates account balance at month-end and submits to accounting. * Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies. * Performs all Front desk duties including check-in, check-out and cashier procedures in a proper and efficient manner. * Assists with guests and the owner needs and requests delivering outstanding hospitality at all times. * Assists with other departmental duties such as bell stand, answering phones, etc. * Reports any unresolved problems with owners and guests to management. * Maintains clean work area. Provides information on area attractions and resort amenities. * Carries out other duties as assigned by management; responding to all guest requests to ensure client satisfaction; willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate. What are we looking for? To fulfill this role successfully, you possess the following minimum qualifications and experience: * High School diploma or equivalent experience * No experience required It would be helpful in this position for you to demonstrate the following capabilities and distinctions: * 1-3 years of related experience

Night Auditor Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Night Auditor will be responsible for overseeing the auditing, posting and balancing of daily financial transactions. Specifically, you would be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Be able to work independently and serve as key role for overnight hotel support Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Balance the day's business in a neat, orderly, and timely fashion Be able to work all night, and also be available for other shifts at front desk when necessary Have knowledge of all hotel systems including phone PBX, key lock, and PMS reservation systems Can complete all tasks described on the relevant shift check list Check credit of guest accounts daily and follow up if action is required Must have knowledge of surrounding area Keep cash drawer secure and in balance throughout the shift Sell and upsell rooms to walk-in guests and phone reservations Have general knowledge of housekeeping Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for safety and security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, verbally, and in person Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to work over night independently Must be able to handle pressure situations appropriately Have finger dexterity for operating equipment such as computer PMS Able to remember property computer systems to ensure customers can be checked in and out, make adjustments to reservations, review balances and other needed computer related items per brand training Must speak in a clear, understandable voice, hear at a basic level, and understand English Must be able to write effectively to communicate shift and guest needs Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs

Job Details 7593 GATHERING DRIVE - KISSIMMEE, FL $16.00 Job Posting Date(s) 09/29/2025Description Located in Central Florida just minutes from Walt Disney World , Reunion Resort & Golf Club is the premier Orlando vacation destination delivering the best in Florida resort experiences, whether for a family vacation, golf getaway, or group retreat - there is something for everyone! Our guests enjoy luxury villa accommodations and vacation homes, three signature championship golf courses - Palmer, Watson, and Nicklaus; a 5-acre water park, tennis and pickleball, mini golf, bocce ball and exceptional on-site dining with seven dining outlets and bars. Reunion Resort and Golf Club offers a supportive, dynamic workplace with cross-training, career growth opportunities, and a strong culture of recognition. Hospitality begins with us, and at the heart of our culture is genuine care for our guests, and for each other. We believe that delivering exceptional service begins with how we treat our team members. Here, innovation and collaboration thrive, and every team member is empowered to deliver warm, personalized service that makes our guests feel right at home. Location: Kissimmee, FL FLSA Status: Hourly/Non-Exempt Job Responsibilities Greet guests with a friendly, professional demeanor and provide prompt service. Perform accurate check-in and check-out procedures, ensuring all required information is obtained. Expedite arrival/departure of guests, while assisting them with their concierge needs. Answer incoming calls, respond to guest inquiries, and process reservations in person, by phone, or via email, with courtesy and professionalism. Provide resort guests and members the highest level of customer service. Handle guest requests and complaints promptly, escalating to a supervisor when necessary. Maintain knowledge of the resort's daily operations, recreation activities, dining services, local attractions, and events. Manage room assignments, keys, and payment transactions with accuracy and security. Monitor last minute reservations, house count, and status of guest accounts. Accurately update information in computer systems as needed (i.e., post charges). Follow checklist for required duties and complete in a timely manner. Read pass-on log and/or communicate necessary information with other shifts to ensure follow up/follow-through with all guest requests. Maintain a clean, organized, and welcoming front desk area. Collaborate with housekeeping, maintenance, and other departments to meet guest needs. Perform a wide range of administrative functions to ensure efficiency of the department. Maintain a professional appearance at all times, ensuring the assigned uniform is clean, pressed, and complete with the required nametag. Attend all required meetings and trainings. Perform other duties as assigned by leadership to meet business needs. Adhere to all company policies, safety procedures, and brand service standards. Qualifications Qualifications/Requirements Must be at least 18 years of age. Minimum 1 year of experience in a customer service role; hospitality experience a plus. Proficient in computer skills; experience with property management systems preferred. Excellent verbal, written communication and interpersonal skills. Excellent attention to detail, multi-tasking, and time-management abilities. English language proficiency is required to perform the essential functions of this position. Comfortable working in a fast-paced, team-oriented environment. Able to stand, walk, and perform repetitive motions (reaching, lifting, pushing, pulling) for extended periods of time. Capable of lifting and carrying up to 25 lbs. Flexible schedule availability, including mornings, evenings, weekends, and holidays. This position may require driving a company vehicle. Candidates must possess a valid driver's license with an acceptable driving record. Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements. Reunion Resort & Golf Club is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to background checks. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Reunion Resort & Golf Club and need special assistance to apply for a posted position, please send an email to ******************** .

Job DescriptionWe are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest's stay, from check-ins and reservations to balancing financial reports, while upholding our property's vision, mission, and core values. This position is ideal for individuals who enjoy working overnight and thrive in a guest-focused environment. If you're ready to contribute to a welcoming and professional atmosphere, we'd love to hear from you! Compensation: $16 - $17 hourly Responsibilities: Process payments, generate invoices, and reconcile transactions at the end of each shift. Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction. Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression. Assist with reservations via phone, email, or in person, including group bookings. Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort. Qualifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proficiency in internet software and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Hospitality experience preferred but not required-applicants at all experience levels are welcome. Physical ability to stand, walk, and lift up to 25 pounds as needed. Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint About Company Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. As a member of the Front Desk Team your responsibilities will include: Resolve guest complaints, ensuring guest satisfaction. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Performs check in and check out of guests. Receives payments and allows for proper discounts when applicable. Answers hotel switchboard and forwards calls appropriately. Serves as information agent for hotel guests and handles problems and requests as they arise. Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest. Audits all accounts to ensure they are in balance. The audit includes city ledger, reservation deposits, credit card accounts a nd room/restaurant charges. Posts room, tax revenues, a nd no shows. Prepares final report of all accounts. Responsible for counting bank at the beginning and end of shift to ensure the bank is accurately accounted for. Responsible for making regular deposits in accordance with the hotel's deposit procedure. Serves as manager on duty during shift. Other duties as assigned by Guest Service Mgr or as business and demand dictates. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Process all guest check-ins. Verify registration card information with the guest. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Direct Bell Person to escort guest and transport their luggage to the room. Handle overbooked or walked in guests. Accept and record wake-up call requests. Monitor, send and distribute guest faxes. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Match the bucket check to in-house guest ledger report; report discrepancies to Manager. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Education & Experience: High School Graduate or General Education Degree (GED). One year previous experience in a similar position in a hotel preferred. Basic computer skills required. Must be able to work flexible schedule. Must be able to work weekends. EOE

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! We're currently seeking a Front Desk Associate to join our resort team at Vacation Village at Parkway. As the first point of contact for our guests, you'll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations. Location: Vacation Village at Parkway Address: 2975 Arabian Nights Blvd, Kissimmee, FL 34747 Pay Rate: $16/hr Shifts: AM and PM Shifts, includes a weekend shift What You'll Do: Greet every guest with a smile and provide outstanding customer service from check-in to check-out Answer guest inquiries and resolve issues quickly and professionally Manage room assignments, reservations, and billing with accuracy Process payments and handle cash transactions confidently Review reservations and prepare for daily arrivals Maintain front desk procedures, including key control and registration audits Ensure confidentiality and security protocols are followed Collaborate with the team to keep operations running smoothly Take initiative and support various tasks as needed What We're Looking For: A friendly, dependable, and customer-focused personality Strong communication and multitasking skills Basic math skills and comfort handling payments Ability to stay organized in a busy environment Tech-savvy with a willingness to learn new systems Detail-oriented and trustworthy with guest information Previous hospitality or customer service experience is a plus Flexibility to work evenings, weekends and holidays as needed Why Join Us? Work in a welcoming, team-oriented resort environment Opportunities to grow within hospitality and resort operations Be part of creating memorable experiences for our guests every day Ready to bring your positive energy and customer service skills to our team? Apply today and start your next adventure with us!

Job Description Our property is growing rapidly, and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today! Responsibilities: Make sure every hotel guest has a pleasant stay Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management Complete additional bookkeeping, administrative, and accounting procedures as requested Qualifications: Outstanding communication skills and excellent customer service skills are required Must be computer proficient; experience with accounting or reservation software is a bonus Requires a flexible schedule that allows for overnight shift hours High school diploma or equivalent required; some college preferred Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required About Company Come and experience the newly renovated all-suites DASKK Orlando Hotel and onsite full-service DASKK 5 restaurant and Beans & Bytes Coffee Shop. The all-suites boutique hotel is conveniently located less than 2 miles from Universal Studios. The Ascend Hotel Collection is a global portfolio of independent, upscale, and historic hotels that is part of Choice Hotels. It is the hotel industry's first "soft brand," which means the hotels maintain their local character and distinctiveness while benefiting from the global support, booking systems, and loyalty programs of a major hotel chain. The collection includes unique properties like historic inns, boutique hotels, and luxury resorts that are designed to reflect the local culture.

Full-time Description include, but are not limited to the following: Check in and out Resort guests in a timely and professional fashion. Process all payments according to established procedures. (Posting Activities fees, package fees, etc.) Welcome guests in a friendly, prompt, and professional manner. Register guests, issue room keys, and provide information on the resort amenities and activities. Promptly and courteously answer phones Up-sell rooms when possible, to maximize hotel occupancy Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing deposit and other reports, preparing deposits, and counting/securing assigned bank. Communicate any outstanding guest requests or issues to appropriate departments (i.e.: management, maintenance, housekeeping departments) that may require additional monitoring or follow-up. Respond appropriately to guest complaints Make appropriate service recovery gestures in order to ensure complete guest satisfaction. Book/create guest reservations for individuals that are requested from within the Resort Effectively and efficiently communicate any cancellations or changes with the Reservations department. Ensure all the guest's personal information address, email, and phone) is updated in the system prior to printing the registration form. Ensure all guest packages are logged appropriately with First & Last Name, tracking number, house number, and cost of package. Verify name on package with proper ID before providing packages. Ensure guest signs & dates all packages received. Ensure all mail is filed correctly. Utilize your e-mail to communicate with other departments or when management is not available for any follow-ups. Place Notes in the reservations systems for any potential guest complaints. (under “reception” tab. Ensure that front desk reception desk is clean, tidy and stocked for the next attendant. Perform other duties assigned by manager. Requirements Requirements: High School degree or equivalent An ability to think logically and solve problems with a proven track record of prioritizing and organizing their time Flexible with regards to assigned tasks and able to work under own initiative as well as part of a team Knowing how to work under pressure to meet company's deadlines Good communication skills both written and verbally Hard working with a professional attitude Must be computer literate Must have knowledge and background in hospitality Must have a reliable source of transportation Bi-lingual candidates will be given preference. Must have a minimum of 1-year Front Desk/ Guest Services experience at a hotel or resort. A flexible schedule is required. Salary Description 15.25

Front Desk Associates are the “FACE” of our Hotel. You are serving guest at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Jiten Hotel Managements standards and that of your Brand Standards of the Responsibilities, Guidelines and procedures below and in your companies' handbook. Responsibilities Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard. Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times. Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events. Have knowledge about room rates, packages, discounts and promotions and know how to handle each. Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel. Provide the highest quality of service to the customer at all times. Answer the phones according to the standards of proper etiquette and as fast as possible no more than three rings. Greet and register guests and provide assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations. Have working knowledge of reservations and procedures, take reservations, and know the cancellation procedures and the walk policy. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. Communicate with incoming shift by logging pertinent information in the Pass On Log. Ensure that all cash, check, and misc. departments are in balance at the end of each shift. Check all credit cards to ensure they are valid. Use Telecheck cashing services to ensure all checks are valid. Keep Housekeeping informed of any special requests, late check-outs and special need areas in the hotel. Receive and transmit mail, phone and written messages for guests on a confidential basis. Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions. Post any and all charges that pertain to a guest bill (individual, group master, or city ledger accounts), collect payment and make change for hotel guests following all cash procedures. Handle special service requests including securing of guest valuables in safety deposit boxes. Be very knowledgeable of the hotels brand priority members program. Have thorough knowledge of emergency procedures Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department. Be able to move luggage or packages weighing up to 30 pounds Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times. Adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook. Other duties, as assigned, which the employee is capable of performing. Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the procedures the management team and company have established. Have knowledge about all emergency procedures and know how to act on them. Be flexible in regard to your work schedule. Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations. QUALIFICATIONS • High school diploma or GED required; however post high school education or training preferred • Requires standing to a significant degree • Excellent customer service focus • Pleasant, professional, and helpful demeanor • Able to work a flexible schedule that will include nights, weekends, and holidays

Night Auditor: The Operations and Accounting Anchor! Your Challenge: Ensure Flawless Guest Service and Accounting Accuracy During the Overnight Shift! Ready to be the operational and financial supervisor during the critical night hours? Join Sandpiper Hospitality (SH) , one of the fastest-growing companies in the extended stay market , as our next Night Auditor! This is a vital role that blends excellent customer service with accounting precision . You will be the primary contact person overnight, managing guest requests, handling late-night check-ins, and, crucially, balancing the accounts from the day shift, demonstrating your commitment to our value to "Do the Right Thing." Your Essential Duties: Guest Relations & Accounting As the Night Auditor, you maintain the front desk workflow and property security while ensuring the financial close for the day is accurate. Key Responsibilities Include: Auditing & Accounting: Balance accounts leftover from the day shift. Perform the nightly accounting and auditing operations to ensure an accurate daily close. Overnight Guest Service: Provide an excellent guest experience by greeting guests warmly and providing assistance, including late-night check-ins. Respond to situations as they arise and manage guest conflict calmly. Front Desk Operations: Coordinate front desk operations such as check-ins, move-outs, renewals, and reservations . Respond to guest service calls efficiently and expediently . Inspection & Safety: Ensure safety of the building and occupants , contacting emergency services/law enforcement when needed. Inspect studios and public spaces daily according to company and brand standards. Sales, Revenue & Additional Duties You contribute directly to revenue goals and provide essential support for property operations. Revenue Management: Review Studio Inventory daily to ensure maximization of studio revenue. Maintain effective sales of ancillary offerings to maximize revenue and follow revenue management guidelines . Compliance & Documentation: Ensure all policies and procedures are accurately followed at all times. Document work activity using the appropriate log and according to policy. Functional Support: Perform Laundry Duties , including sorting, washing, drying, and folding of linen/terry, as well as general cleaning/maintenance of the laundry facilities. Cross-Training: Cross-train on the duties of all non-management staff members and perform those duties as needed. Special Operational Functions On-Site Commitment: Night Auditors are required to stay on site for their entire shift until relieved . Meal Break: A paid 30-minute meal break is provided in consideration of this requirement. The meal break is to be taken as available. Are You Our Next Operations and Accounting Anchor? If you are dependable, have a strong attention to detail for both service and numbers, and can manage an overnight shift independently, we want to hear from you!

Office Agents are responsible for helping customers during the shipping process by coordinating shipping details, completing compliance documentation, and providing customer service. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job responsibilities: * Convey shipping instructions to the customer services counter. * Retrieve import documents and deliver export documents to and from aircraft. * Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations. * Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc. * Release imported international freight upon review of CBP clearances and authorizations. * Collect air freight charges. * Handle phone calls from customers in a professional and courteous manner. * Report all documentation discrepancies to Office Lead and assist with resolving issues as directed. * Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required including international cargo documents handling and freight transfer manifest preparation. * Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner. * Complete all training when required by company, airport governing authority, or customer when required. * Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: * Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. * Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. * Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons. * Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. * Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. * Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. * Fully understand AGI Health & Safety and Security policies. * Attend training courses as may be required by AGI. Physical Requirements: * This job requires physical stamina and strength - Lead Office Agents must be able to lift / carry / push / pull and move items up to 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces. * Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities. * Must be able to work around jet and machinery noises in a warehouse environment. Knowledge, Skills & Abilities * Good Communication Skills: Office Agents must have excellent English verbal and written communication skills in order to interact effectively in a professional manner with customers, office agents, and warehouse staff. * Computer skills: Office Agents require intermediate computer skills with working knowledge of Microsoft Office programs. * Basic math skills: Office Agents must be able to calculate payment transactions. * Problem-solving skills: Office Agents may be called upon to troubleshoot issues during loading and unloading, concentrate on detail, and resolve customer concerns effectively. * Time management skills: Office Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment and must be able to multitask. Qualifications: * Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. * Possess a valid driver's license with a clean driving record. * If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. * Must complete ramp and SIDA training to obtain airport authority identification security. * If required by customer or role access, be able to secure a Customs Seal through the respective governing agency. * Preferred Qualifications - One+ year of Cargo Agent experience. Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, ad hocs, etc. Strict adherence to company attendance policies is expected and enforced. Benefits AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.