As a Guest Service Agent at Brightline's station, you will be responsible for warmly welcoming guests, providing information on ticket kiosks, assisting with local transportation inquiries, and processing and handling their baggage. Additionally, you will offer information about the station and surrounding areas. This role also involves ensuring the safety and security of the station, assisting in various station operations, and maintaining a high level of guest satisfaction.
Your Role:
Welcome and engage Guests: Create warm, positive, and memorable interactions using the 10/5/First/Last rule, personalizing each experience with genuine conversation and enthusiasm.
Support team success: Collaborate effectively with coworkers and contribute to a positive, service‐focused environment.
Demonstrate product and policy knowledge: Understand ticketing, reservations, fare structures, booking guidelines, and special services such as wheelchair assistance.
Provide proactive service: Anticipate Guest needs and share clear information on routes, timetables, platforms, pricing, station amenities, local attractions, and train features.
Own each Guest interaction: Be authentic, avoid jargon, resolve concerns promptly, and perform empathetic service recovery when needed.
Offer alternatives and upsell: Provide thoughtful options when requests cannot be fulfilled and recommend enhanced experiences when appropriate.
Maintain the station environment: Follow grooming standards, assist with baggage check‐in and checkpoint screening, and keep all areas neat, clean, and functional.
Process transactions accurately: Complete ticket sales, refunds, upgrades, and credit‐based purchases with accuracy and efficiency.
Adapt communication to diverse Guests: Share station and local information in a clear, accessible, and culturally aware manner.
Communication: Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.
Pay Rate - $20.00 an hour
If you're a people-person looking for a role where you'll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!
Knowledge Skills & Abilities:
You love working with people, staying upbeat and positive for hours on end (including in stressful times), and skillfully adapting your communication style to fit a diverse group of people.
You can assist special needs guests, such as those in need of wheelchair assistance, when needed.
You have sound judgment while thinking and acting independently.
Your verbal and listening skills are excellent and geared towards superior guest satisfaction, in person, and over the phone.
You have at least one year of experience in high-traffic and related fields, such as hospitality, guest services, front office, concierge, or transportation.
Standing, walking, being on your feet all day, and being physically active for entire shifts, are something you embrace.
You can lift/carry diverse sizes and weights of baggage short distances and push a wheelchair occasionally.
While you do not have to be a whiz, you have basic math skills.
You are at least 18 years old.
You can work shifts, including weekends and holidays.
The ability to speak multiple languages is not required, but a PLUS.
Work Environment: Works in a clean, air-conditioned office space, free of noise, dust, and humidity.
Physical Demands: While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear. The employee must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds. No specific vision requirements.
Travel: None
Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country.
Brightline is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
$20 hourly 6d ago
Looking for a job?
Let Zippia find it for you.
Hotel Guest Service Representative- Hilton Garden Inn - 5877 American Way, Orlando, FL
Buffalo Lodging Associates, LLC 4.3
Night auditor job in Orlando, FL
Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests. Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all Guest Service, Hotel, Guest, Representative, Garden, Customer Service, Retail
$22k-28k yearly est. 4d ago
Office Agent
Alliance Ground International, LLC 4.3
Night auditor job in Orlando, FL
Convey shipping instructions to the customer services counter. Retrieve import documents and deliver export documents to and from aircraft. Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations. Accept Office Agent, Agent, Security, Business Services, Airline, Health
$26k-34k yearly est. 4d ago
Concierge - Front Desk Agent
Vaco By Highspring
Night auditor job in Orlando, FL
Front Desk Receptionists, is it time to take that next big career step? Let Vaco serve as your advocate in presenting you to our top clients who are looking for receptionists. Our recruiting staff gives you an advantage over your competition by promoting your strengths and assets directly to hiring managers while helping you to be more prepared for your interviews.
From keeping you up to date on market trends and industry expectations, to providing you with valuable insight into the company's culture, compensation expectations and growth opportunities of specific clients, Vaco will give you the edge you need in today's highly competitive job marketplace. If you are an experienced front desk agent and are looking to move your career forward, let Vaco open the door for you. Apply today!
Job Description:
Dedicated personal chauffeur with professional discretion and white-glove service
Door-to-door pickup and drop-off coordination with real-time itinerary management
Airport meet-and-greet, private terminal (FBO) coordination, and luggage assistance
On-demand scheduling with priority access and last-minute availability
Route planning optimized for efficiency, privacy, and comfort
VIP event transportation (galas, red-carpet events, concerts, sporting events)
Corporate executive and board-level transportation services
Luxury vehicle selection tailored to client preferences
Child seat installation and family travel accommodations upon request
Secure, confidential service for high-profile individuals
Multi-city and long-distance travel coordination
Chauffeur standby service for meetings, shopping, or dining
Hotel, restaurant, and private club drop-off coordination
Special occasion transportation (weddings, anniversaries, celebrations)
Personalized amenities (refreshments, climate control, music preferences)
Travel concierge coordination with hotels, private aviation, and security teams
Skills and Qualifications:
Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management, Pleasing personality
$25k-31k yearly est. 1d ago
Part time night Audit
Stonebridge Hospitality Associates 4.1
Night auditor job in Clermont, FL
City, State:Clermont, Florida
Title: NightAuditor
FLSA:
Exempt/Non-Exempt
Status:
Part-time, full-time, seasonal, on-call.
Reports to: Front Office Manager/Accounting Manager
.
Pay Range:
Enter hourly rate range or salary range depending on position
Job Summary: The NightAuditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel.
Essential Functions and Duties:
Greet, register, and assign rooms to hotel guests.
Verify customer payment methods and process credit authorizations.
Maintain accurate records of room availability and guest accounts using the property management system.
Balance daily receipts and revenues, conducting income audits on posted revenues.
Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
Answer phone calls promptly, directing inquiries or addressing guest needs.
Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
Make and confirm reservations, ensuring accurate data entry.
Provide guests with information on hotel services and local attractions.
Document guest feedback and escalate issues to management when necessary.
Perform nightly “bucket checks” to ensure compliance with hotel standards.
Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
Previous experience in a hospitality or customer service role preferred.
Proficiency in basic bookkeeping and balancing financial transactions.
Strong communication skills, both verbal and written.
Proficient in using property management systems and office software.
Excellent customer service and problem-solving skills.
Ability to work independently and make decisions with minimal supervision.
Detail-oriented with strong organizational skills.
Work Environment:
Primarily indoor work, with occasional standing, walking, and lifting of items up to 10 lbs.
Frequent use of computers and telephones, requiring extended periods of sitting.
Must be available to work overnight shifts, including weekends and holidays.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-01-13
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
$32k-37k yearly est. Auto-Apply 12d ago
Rooms, Night Auditor
M&C Hotel Interests 3.7
Night auditor job in Kissimmee, FL
We're looking for a NightAuditor to assist guests with their overnight requests and balance accounts from the day shift. NightAuditor responsibilities include checking in guests, handling their requests and taking reservations. The NightAuditor also reconciles all accounts, processes invoices and prepares paychecks. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
Responsibilities
Check in guests, answer phones and take reservations
Respond to guest complaints, requests and emergencies
Process invoices, post checks to vendors and distribute employee checks
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out-of-balance accounts
Keep accurate financial records and ledg
Qualifications
Proven experience as a NightAuditor or in a similar role, preferably in the hospitality industry
Excellent math skills
An eye for detail
Good problem-solving skills
Strong customer service skills
The ability to multitask
Strong written and verbal communication skills
Availability to work overnight'
$27k-32k yearly est. 15d ago
Night Auditor/Security
OTH Hotels
Night auditor job in Kissimmee, FL
Where Hospitality Becomes Unscripted. At OTH Hotels Resorts, we don't believe in service that's scripted-we believe in hospitality that's human. As a NightAuditor, you're more than the overnight desk presence-you're the calm, capable guide who ensures that every guest ends their day and begins the next with confidence and care. This isn't just about balancing numbers-it's about being the heartbeat of the hotel during the quietest hours. Whether it's welcoming a late arrival, assisting with a special request, or making sure the next day starts smoothly, your role is essential to the rhythm of our operations. You are more than a nightauditor-you're a steady presence, a problem-solver, and a memory maker. And when empowered with our Unscripted Hospitality mindset, your impact is felt long after the sun rises.
Key Responsibilities
Greet late-night guests with warmth, professionalism, and genuine hospitality.
Perform accurate end-of-day financial reporting, balancing and reconciling daily revenue and transactions.
Run nightly audit reports and ensure all systems are properly closed and reset for the following business day.
Handle late check-ins, early departures, guest requests, and reservations with efficiency and care.
Monitor the safety and security of the hotel overnight, reporting any concerns or incidents.
Support housekeeping and maintenance teams with overnight communication or special requests.
Maintain a clean and organized front desk and lobby environment.
Assist with wake-up calls, guest inquiries, and other overnight services.
Follow all hotel policies and procedures, especially in relation to cash handling and guest confidentiality.
Collaborate with day-shift teams by documenting all relevant updates or occurrences during your shift.
Who You Are
A dependable and detail-oriented professional who finds comfort in working independently.
Calm and composed in emergency or unexpected situations, with a solutions-focused mindset.
Comfortable with numbers, reporting systems, and night audit procedures (training provided).
Experienced in front desk or accounting roles preferred, but not required-willing to train the right candidate.
Clear communicator in English; bilingual abilities are a plus.
Available to work overnight shifts, including weekends and holidays.
Trustworthy and respectful of guest privacy, safety, and comfort.
Proficient in or open to learning hotel systems and technology (PMS, POS, spreadsheets, etc.).
What Makes Us Different
Unscripted Hospitality is more than a service philosophy-it's a culture of care, empowerment, and personal connection. We know that hospitality doesn't sleep, and during your shift, you become the eyes, ears, and heart of the hotel. At OTH Hotels Resorts, you play a vital role in ensuring that even the quietest moments feel purposeful, thoughtful, and warm.
Join Us
If you're ready to take pride in the details, find meaning in the stillness, and be part of a team that values authenticity around the clock-this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts.
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
$25k-32k yearly est. 4d ago
Night Audit
Crescent Careers
Night auditor job in Orlando, FL
ESSENTIAL JOB FUNCTIONS:
1. Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
2. Run audit reports/journals from the front office system, Point of Service and the computer.
3. Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
4. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
5. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
6. Comply with attendance rules and be available to work on a regular basis.
7. Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
Front desk experience required.
Previous experience in Hilton brand preferred.
Flexible schedule required.
$25k-32k yearly est. 3d ago
Night Auditor
Hotel HR
Night auditor job in Orlando, FL
Supervisor: Front Office Manager
AGM/Operations Manager
________________________________________________________________________________
Process daily audit of the hotels financial data, and handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary.
ESSENTIAL FUNCTIONS:
Verify each Front Desk shifts transactions
Process credit card transactions
Post tax charges to all guest folios
Finalize transactions completed during the day
Create and/or print required reports
File or transmit reports as directed
Verify and prepare registration cards for arriving guests
Prepare folios for departing guests
Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff
Take, modify and cancel guest reservations
Verify, balance and review hotel suite availability
Check in/out guests. Perform express checkout duties. Verify departure dates and offer to make future reservations
Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.
Administer guest payment policies
Responsible for shift cash transactions per cash handling procedures
Responsible for maintaining hotel key security system
Administer guest safe deposit boxes
Responsible for knowing hotel emergency procedures
Coordinate with other departments to fulfill guest special requests
Communicate facilities and services to guests at check-in
Answer guest questions regarding local area facilities
Must wear proper uniform at all times in accordance with the Standards of Appearance policy.
Notify Housekeeping and Maintenance of any reported problems with suites and/or grounds
Set up and maintain breakfast in accordance with safety standards and to ensure guest satisfaction
Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
Carry out any reasonable request by management that I am capable of performing.
$25k-32k yearly est. 4d ago
Night Auditor
Kolter Hospitality Group
Night auditor job in Orlando, FL
Overview: A Kolter Hospitality NightAuditor delivers service excellence to our guests, taking care of any overnight needs and reconciling all hotel cashier transactions. This position is responsible for auditing, balancing, and reporting food and beverage and front desk revenues and providing accurate, timely information to ensure hotel policy is followed
Performance Expectations:
Reconcile and balance front desk transactions.
Reconcile and balance food and beverage transactions from micros reports.
Post room and tax to guest account.
Coordinate all guest requests in a courteous and efficient manner ensuring problem resolution is satisfactory.
Check guests in/out as necessary.
Communicate with other departments and shifts to coordinate and follow up on all guest room information.
Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
Report any items in need of repair.
Follow all safety procedures while working.
Behavioral Expectations:
Be effective and innovative in handling and solving problems in the workplace.
Remain positive and helpful while working in a fast-paced environment.
Committed to the success and growth of the company.
Act honorably, even when no one is watching.
Eagerness to grow and/or develop within the company.
Passionately provide personalized guest service.
Qualifications
General Requirements:
Able to work most weekends and holidays.
Report to work on time and in proper uniform.
Knowledge and/or ability to operate a computer.
Knowledge of basic accounting functions.
Experience: None. Customer service experience preferred.
Education: None.
Physical Requirements:
Ability to stand/walk for up to 8 hours.
Occasional lifting, pushing, and pulling.
Kolter Hospitality is proud to be an Equal Opportunity Employer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.
$25k-32k yearly est. 16d ago
Night Auditor CYMV
Merritt Hospitality, LLC D/B/A HEI Hotels & Resorts 4.3
Night auditor job in Orlando, FL
About Us The Courtyard Orlando Lake Buena Vista in the Marriott Village is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Courtyard is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
Essential Duties and Responsibilities
Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
Run audit reports/journals from the front office system, Point of Service and the computer.
Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Hotel experience preferred.
Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
Ability to effectively deal with guest and associate concerns in a friendly and positive manner.
Ability to access and accurately input information using a moderately complex computer system.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
$26k-32k yearly est. 2d ago
Night Auditor
Rebel Hotel Company
Night auditor job in Maitland, FL
As a NightAuditor, you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers, join our dynamic team! The nightauditor will perform reconciliations of the day's financial transitions and function as a front desk agent overnight. The nightauditor will also serve as the hotel's manager on duty overnight.
$25k-32k yearly est. 20d ago
Night Auditor - SpringHill Suites at FLAMINGO CROSSINGS
SHS TPS FX
Night auditor job in Winter Garden, FL
Job Description
NightAuditor
SpringHill Suites & TownePlace Suites at FLAMINGO CROSSINGS
Balance all daily work for the hotel. Post and balance charges in a timely and efficient manner. Greets and registers guests, providing prompt and courteous service. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.
The Benefits of Being Part of OUR Family:
* Medical, Dental and Vision coverage
* Life Insurance
* Paid personal time off
* Leadership and Management Training Programs
* 401K Retirement Plan
* A PATH for your future!
* Discounted room rates
* A FUN PLACE TO WORK
* Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.
EXAMPLE OF ESSENTIAL FUNCTIONS
Average Percent of Time
35% Post and balance all hotel work for each day.
30% Prepare restaurant audits to breakdown and balance restaurant figures.
15% Handle all computer end of day issues and problems that might occur throughout shift. Reconcile credit card system to daily transaction list from rooms.
15% Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room, and arranges for associates to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
•Perform other duties and responsibilities as requested by the Supervisor/Manager.
NOTICE:
The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities.
JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
$25k-32k yearly est. 8d ago
Night Auditor
Yedla
Night auditor job in Winter Garden, FL
The NightAuditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.
DUTIES & RESPONSIBILITIES
Approach all encounters with guests and associates in a friendly service-oriented manner.
Maintain regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Initiate and complete the End of Day process.
Run all reports as required for Food and Beverage audit.
Complete the Night Audit checklist for computer procedures daily.
Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).
Maintain cashiering responsibilities as per Front Office procedures according to company's standards.
Maintain Front Office computer system operation according to company standards.
Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
Follow up to ensure periodic checks by the security guards are made of building and guest corridors to ensure all areas are locked and secured (property specific)
Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
Follow safety and emergency procedures according to company's standards.
Maintain proper record keeping (i.e. log books etc.) to company's standards.
Be familiar with all company's policies and procedures.
Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
Maintain radio contact with other associates during entire shift.
Have a working knowledge of security procedures.
Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
Prepare and distribute the Daily Flash Report as needed.
Transfer the master or house accounts as necessary.
Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed.
Train any new NightAuditors as requested by management.
Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening lobby area (property specific)
Handle items for Lost and Found according to the standard.
Complete any reports as requested by management in a timely manner.
Complete any miscellaneous duties as required
Attend meetings as required by management.
Perform any other duties as requested by the General Manager or any other member of management.
$25k-32k yearly est. 60d+ ago
Night Auditor
Davidson Hospitality Group 4.2
Night auditor job in Lake Buena Vista, FL
Property Description
Elevate your career by joining the vibrant team at Renaissance Orlando Resort and Spa! Located in the heart of the magic, our resort offers an exhilarating work environment just steps away from Disney's world-renowned attractions. We are seeking energetic and passionate individuals to be part of our dynamic team. With modern luxury, exceptional amenities, and a commitment to extraordinary guest experiences, Renaissance Orlando is the perfect place to showcase and develop your hospitality skills. As a team member, you'll be part of a culture that values innovation, excellence, and growth, with ample opportunities for career advancement. Join us in creating unforgettable moments for our guests in a high-energy, fun-filled setting. Apply now to become part of the Renaissance Orlando Resort and Spa family and take your career to new heights!
Overview
Are you a detail-oriented individual who thrives in a fast-paced environment? Join our team as a NightAuditor and play a crucial role in ensuring the smooth operation of our hotel during the night hours. We are seeking a dedicated and responsible individual who is passionate about providing exceptional guest experiences and is ready to take on the challenges of overnight shifts.
Summary:
Perform front desk duties such as guest check-ins and check-outs during the night shift
Process guest payments and maintain accurate records
Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies
Assist guests with inquiries, requests, and any issues that may arise during the night
Ensure the safety and security of the hotel premises during overnight hours
Provide exceptional customer service and create a welcoming and positive atmosphere for guests
Collaborate with other departments to address guest needs and ensure a seamless guest experience
Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively
Join our team of hospitality professionals and contribute to the success of our hotel during the night hours. Apply now to become a NightAuditor and be part of a dynamic and supportive work environment where your dedication and skills will be valued.
Qualifications
Prior cash handling experience necessary
High school diploma or equivalent required
1-2 years of experience as a NightAuditor or in a similar role preferred
Strong attention to detail and ability to multitask
Excellent communication and problem-solving skills
Read, write and speak English fluently
Ability to work independently with minimal supervision
Strong computer skills
Ability to work flexible hours including overnights, weekends, and holidays
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
$24k-30k yearly est. Auto-Apply 10d ago
Night Audit
Texas Western Hospitality Group 4.1
Night auditor job in Davenport, FL
Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.
Prepares various audit worksheets as well as the Daily Flash Reports.
Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.
Logs guest complaints into the Front Desk Communication or Log Book.
Register guests into the hotel and checks guests out of the hotel.
Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.
Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Handles confidential information, including guest records, with a high degree of integrity.
Makes daily deposits (as applicable).
Verifies room charges and rates; verifies register has appropriate starting cash.
Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
Submits reports to the corporate office as appropriate.
Monitors room availability.
Blocks rooms and handles guest requests.
Performs and documents security walks on a regular basis.
Has a thorough knowledge of emergency procedures and the implementation of procedures.
Prepares continental breakfast on time; replenishes breakfast items as needed.
Performs duties of a Guest Service Agent, including laundry functions as directed.
May be required to make management decisions in the managers absence.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Texas Western Hospitality offers a comprehensive rewards and compensation package for eligible associates that includes:
Opportunities for advancement and career growth
Warm and supportive work environment
Competitive Wages
Medical, Dental and Vision Insurance
Flex Spending Account
Voluntary Life Insurance
Short Term and Long Term Disability
401(k) retirement plan with Employer Match
Paid Time off Programs
Holiday Pay
Jury Duty Leave and Bereavement Leave
Qualifications
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
$25k-31k yearly est. 15d ago
Front Desk Night Auditor
Description This
Night auditor job in Kissimmee, FL
Why do team members like working for us:
Competitive base pay
Daily Pay* - get your earned pay any time before payday
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide
401(k) program with company match
Employee stock purchase program
Paid Holidays, Sick days, and Generous Paid Time Off Program
Tuition reimbursement
Numerous learning and career advancement opportunities
As a Front Desk NightAuditor you would be responsible for:
Follows proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent recurrence.
Ensure that all charges have been properly posted to the appropriate guest folio or master account, balanced with all supporting documentation
Reconciles all charges to the general ledger. Prepares back-up files and closes out shift and day on reservation system, including preparing system for next day of business.
Generates housekeeping reports and prints folios departures.
Compiles daily revenue reports and files work accordingly.
Responsible for accurate management of cash funds and daily shift deposits.
Assist with Front Office duties and is the overnight guest service agent.
Calculates account balance at month-end and submits to accounting.
Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies.
Performs all Front desk duties including check-in, check-out and cashier procedures in a proper and efficient manner.
Assists with guests and the owner needs and requests delivering outstanding hospitality at all times.
Assists with other departmental duties such as bell stand, answering phones, etc.
Reports any unresolved problems with owners and guests to management.
Maintains clean work area. Provides information on area attractions and resort amenities.
Carries out other duties as assigned by management; responding to all guest requests to ensure client satisfaction; willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
Qualifications
What are we looking for?
To fulfill this role successfully, you possess the following minimum qualifications and experience:
High School diploma or equivalent experience
No experience required
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
1-3 years of related experience
What will it be like to be a Team Member....
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
To fulfill this role successfully, you possess the following minimum qualifications and experience:
High School diploma or equivalent experience
No experience required
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
1-3 years of related experience
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
As a Front Desk NightAuditor you would be responsible for:
Follows proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent recurrence.
Ensure that all charges have been properly posted to the appropriate guest folio or master account, balanced with all supporting documentation
Reconciles all charges to the general ledger. Prepares back-up files and closes out shift and day on reservation system, including preparing system for next day of business.
Generates housekeeping reports and prints folios departures.
Compiles daily revenue reports and files work accordingly.
Responsible for accurate management of cash funds and daily shift deposits.
Assist with Front Office duties and is the overnight guest service agent.
Calculates account balance at month-end and submits to accounting.
Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies.
Performs all Front desk duties including check-in, check-out and cashier procedures in a proper and efficient manner.
Assists with guests and the owner needs and requests delivering outstanding hospitality at all times.
Assists with other departmental duties such as bell stand, answering phones, etc.
Reports any unresolved problems with owners and guests to management.
Maintains clean work area. Provides information on area attractions and resort amenities.
Carries out other duties as assigned by management; responding to all guest requests to ensure client satisfaction; willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate.
$24k-32k yearly est. Auto-Apply 21d ago
Night Auditor - Hotel Front Desk
Murphco of Fl
Night auditor job in Winter Haven, FL
Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.
As a member of the Front Desk Team your responsibilities will include:
Resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Performs check in and check out of guests. Receives payments and allows for proper discounts when applicable.
Answers hotel switchboard and forwards calls appropriately.
Serves as information agent for hotel guests and handles problems and requests as they arise.
Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest.
Audits all accounts to ensure they are in balance. The audit includes city ledger, reservation deposits, credit card accounts a
nd room/restaurant charges.
Posts room, tax revenues, a
nd no shows. Prepares final report of all accounts.
Responsible for counting bank at the beginning and end of shift to ensure the bank is accurately accounted for.
Responsible for making regular deposits in accordance with the hotel's deposit procedure.
Serves as manager on duty during shift.
Other duties as assigned by Guest Service Mgr or as business and demand dictates.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Direct Bell Person to escort guest and transport their luggage to the room.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education & Experience:
High School Graduate or General Education Degree (GED).
One year previous experience in a similar position in a hotel preferred.
Basic computer skills required.
Must be able to work flexible schedule.
Must be able to work weekends.
EOE
$24k-32k yearly est. 60d+ ago
Hotel Night Auditor
Daskk Orlando Hotel Near Universal Blvd, An Ascend Collection Hotel
Night auditor job in Orlando, FL
Job Description
Our property is growing rapidly, and we are looking for a nightauditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!
Responsibilities:
Make sure every hotel guest has a pleasant stay
Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
Complete additional bookkeeping, administrative, and accounting procedures as requested
Qualifications:
Outstanding communication skills and excellent customer service skills are required
Must be computer proficient; experience with accounting or reservation software is a bonus
Requires a flexible schedule that allows for overnight shift hours
High school diploma or equivalent required; some college preferred
Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
About Company
Come and experience the newly renovated all-suites DASKK Orlando Hotel and onsite full-service DASKK 5 restaurant and Beans & Bytes Coffee Shop. The all-suites boutique hotel is conveniently located less than 2 miles from Universal Studios.
The Ascend Hotel Collection is a global portfolio of independent, upscale, and historic hotels that is part of Choice Hotels. It is the hotel industry's first "soft brand," which means the hotels maintain their local character and distinctiveness while benefiting from the global support, booking systems, and loyalty programs of a major hotel chain. The collection includes unique properties like historic inns, boutique hotels, and luxury resorts that are designed to reflect the local culture.
$26k-33k yearly est. 29d ago
Night Auditor
The Inn at Celebration Hotel
Night auditor job in Celebration, FL
NightAuditor
Our Culture:
We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.
Job Description:
NightAuditor will be responsible for overseeing the auditing, posting and balancing of daily financial transactions. Specifically, you would be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.
The job is simple:
Focus on ways to promote and engage in internal growth programs.
Continuously exemplify and live by our Culture.
Meet/exceed our company goals and three metrics.
Complete all required training
Be able to work independently and serve as key role for overnight hotel support
Adhere to all standard operating procedures and property specific brand standards
Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
Provide personalized, friendly service to every guest and associate
Balance the day's business in a neat, orderly, and timely fashion
Be able to work all night, and also be available for other shifts at front desk when necessary
Have knowledge of all hotel systems including phone PBX, key lock, and PMS reservation systems
Can complete all tasks described on the relevant shift check list
Check credit of guest accounts daily and follow up if action is required
Must have knowledge of surrounding area
Keep cash drawer secure and in balance throughout the shift
Sell and upsell rooms to walk-in guests and phone reservations
Have general knowledge of housekeeping
Necessary Skills:
Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Must be responsible for safety and security of guests, fellow employees and hotel assets
Have knowledge of fire alarm system and evacuation procedures
Able to report to scheduled shifts
Able to communicate effectively in writing, verbally, and in person
Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
Is organized, honest, and works well with others
Maintain a clean and attractive work area, uniform, and person
Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule
Able to work with people from diverse cultures and backgrounds
Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
Can perform work for 8 hours and work in a restrictive space/environment
Must have eyesight enabling vision both near and far
Must be able to use/lift arms for up to 8 hours
Must be able to work over night independently
Must be able to handle pressure situations appropriately
Have finger dexterity for operating equipment such as computer PMS
Able to remember property computer systems to ensure customers can be checked in and out, make adjustments to reservations, review balances and other needed computer related items per brand training
Must speak in a clear, understandable voice, hear at a basic level, and understand English
Must be able to write effectively to communicate shift and guest needs
Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.
Vision Hospitality Group LLC, offers the following benefits:
Paid Time Off
Optional Health, Wellness and Care benefits
Health Reimbursement Program
Flexible Spending Account
Stay Discounts
Optional Company paid Life Insurance
401(k) and 401(k) matching
Employee Assistance Program
Several Voluntary and Supplemental Insurance Options
Select Paid Holidays and One Personal Floating Holiday
Loyalty Incentives and Other Unique Incentive Programs
How much does a night auditor earn in Pine Hills, FL?
The average night auditor in Pine Hills, FL earns between $23,000 and $35,000 annually. This compares to the national average night auditor range of $25,000 to $38,000.
Average night auditor salary in Pine Hills, FL
$28,000
What are the biggest employers of Night Auditors in Pine Hills, FL?
The biggest employers of Night Auditors in Pine Hills, FL are: