Night auditor jobs in Spring Valley, NV - 87 jobs

$1,000 RETENTION BONUS! The Guest Service Representative will assist our guests with reservations, checking in and out of the hotel, and informing players of new promotions. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for completing transactions such as: registering hotel guests and assigning rooms, guests and player account maintenance, signing up new members, coupon redemption, awarding comps, and describing benefits of membership to qualified members. Greet all guests and determine how to best assist them. Issue room keys to guests at check-in Blocks rooms for groups, VIPs, and casino departments. Respond to all guest inquiries. Provide guest satisfaction through assistance, direction and information. Resolve complaints to ensure guest satisfaction. Assist with casino events and promotions, as required. Handles a cash bank. Other related duties as assigned. SUPERVISORY RESPONSIBILITIES None. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. EDUCATION and/or EXPERIENCE High school diploma or GED required. Experience in a front desk or players' club role in a similarly sized property strongly preferred. CERTIFICATES, LICENSES, REGISTRATIONS No requirements. LANGUAGE SKILLS Must be able to effectively communicate in English. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. COMPUTER SKILLS Knowledge of the Property Management System LMS is strongly preferred. Microsoft Office skills required.

City, State:Las Vegas, Nevada Title: Night Auditor FLSA: Non-Exempt Status: Part-time, full-time Reports to: Front Office Manager Pay Range: $16.50 per hour Job Summary: The Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel. Essential Functions and Duties: Greet, register, and assign rooms to hotel guests. Verify customer payment methods and process credit authorizations. Maintain accurate records of room availability and guest accounts using the property management system. Balance daily receipts and revenues, conducting income audits on posted revenues. Assist guests with check-out processes, reviewing accounts and resolving discrepancies. Answer phone calls promptly, directing inquiries or addressing guest needs. Coordinate with overnight housekeeping or maintenance staff to resolve guest issues. Make and confirm reservations, ensuring accurate data entry. Provide guests with information on hotel services and local attractions. Document guest feedback and escalate issues to management when necessary. Perform nightly “bucket checks” to ensure compliance with hotel standards. Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Previous experience in a hospitality or customer service role preferred. Proficiency in basic bookkeeping and balancing financial transactions. Strong communication skills, both verbal and written. Proficient in using property management systems and office software. Excellent customer service and problem-solving skills. Ability to work independently and make decisions with minimal supervision. Detail-oriented with strong organizational skills. Work Environment: Primarily indoor work, with occasional standing, walking, and lifting of items up to 10 lbs. Frequent use of computers and telephones, requiring extended periods of sitting. Must be available to work overnight shifts, including weekends and holidays. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-01-23 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Under the direction of the Box Office Manager, the Agent Box Office holds responsibility for the complete ticketing process inclusive of selling, issuing, and receipt of tickets during events a Palms Casino Resort with a focus on Pearl Concert Theater. This position ensures an exceptional guest experience at all times while serving as a resource and a first point of contact for all events. The Agent Box Office maintains a friendly and professional demeanor while providing assistance as needed for all ticketing functions, inclusive of answering questions, handling guest complaints and resolving issues that arise. Box Office will only be open on show days beginning at 3pm, unless otherwise notified. Core Job Responsibilities: Assists guests throughout the entirety of the ticketing process. Sells tickets, issues tickets, and receives tickets at time of event. Greets and interacts with guests in a professional and welcoming manner while establishing an exceptional customer experience throughout the ticketing experience. Help navigate guests through mobile ticketing. Provides upselling opportunities when available. Collects payments for ticketing needs. Balances monies at the end of the shift with leadership present. Follow cash handling and inventory procedures to ensure security of assets and inventory. Scan guest tickets and ensure that all guests have proper ticket for the event, as directed by hand-held scanner. Serves as a resource for guest inquiries. Answers guest questions and provides timely resolution of any concerns that arise. Maintains thorough knowledge of the Palms inclusive of offerings and amenities. Properly audit scanner upon completion of event ingress, when necessary. Maintains a safe and clean work environment at all times, in alignment with organizational standards. Inspects assigned work area prior to and during event for any safety hazards, facilities issues, or additional needs. Reports concerns to a supervisor. Assists with restocking of Box Office supplies as needed. Performs other duties as assigned to support the efficient operation of the department. Contributes to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness and helping to develop and maintain a positive work environment. Consistent and regular attendance is an essential function of this job. Qualifications: High School Diploma or GED required. Minimum of two (2) years of previous customer service experience required. Previous box office experience strongly preferred. Previous cash handling experience required. Experience with AXS ticketing system strongly preferred. Must possess excellent communication and problem-solving skills. Must be able to resolve conflicts in a customer focused, professional manner. Must be responsible and professional. Must possess proficiency in Microsoft Outlook, Word, Excel, and Power Point. Must be capable of multitasking in a high-volume setting. Must be able to work independently and in a team setting. Ability to work flexible hours, including nights and weekends. Physical Demands: Work is performed in a Casino Resort setting with focus on the Pearl Concert Theater. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. May be exposed to smoke. The noise level in the work environment is usually moderate to loud. Constant contact with executives, department management, employees, and guests. Prolonged sitting or standing and mobility. Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally Eye/hand coordination. Use of standard office equipment. Ability to distinguish letters, numbers, and symbols. Equal Opportunity Employer: Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law. We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

Job Description Are you the One? If you are a Night Auditor with 1 year of experience and 3 years Hotel front office experience with a High School diploma or higher-level education and prepare to work the Night Shift, this may be the opportunity for you! Key Responsibilities Ensure proper completion of all front office and night audit duties. Direct and coordinate the activities of all Nights Shift staff. Effectively, properly and accurately analyze the days operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with the Greens standards Operations Analysis & Reporting: Accounts Payable Accounts Receivable and direct billing End of day statistics Labor hours Greens Splash Report Front office room inspection reports Competition survey Newspaper review for lead generation Operations statistics report labor cost/room, etc. Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area. Act as the Manager on Duty (MOD). The ideal candidate will: Be proficient in the use of the Brands property management system as well as the Quore Property Management System and be able to train front desk personnel on the system. Be proficient and a champion of the Simple Hotel property data system. Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as the credit card machine, copier, and fax. Inform the General Manager of any unique situations or unusual developments in front office operations. Handle guest complaints effectively. Understand the Chart of Accounts. Process reservations by mail, telephone, fax, and central reservation systems referrals. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand the hotels franchise policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates. What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications and experience: Effective Communication skills Pleasing personality Good team player Good listener Well-groomed and professional appearance. Open with praise, discrete with criticism.

At Hyatt Place Las Vegas at Silverton Village, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Lead Gallery Host will greet guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner. Process guest registrations, maintaining the property management system with the most up-to-date information and quickly and accurately entering guest information. Provide quick and efficient check-in and check-out experiences for guests. Greet each and every guest with a smile, however busy and whatever time of day. Principle Responsibilities and Duties First contact for guest concerns - Each hotel to set specific options for service recovery Training of all new Gallery Hosts Conduct huddles to ensure clear communication of the days' events to all Gallery Hosts Food & Beverage inventory and ordering Oversee FIFO (first in/first out) process with Food & Beverage Conduct property tours for new hires and clients as necessary to assist the Sales department Oversee group reservations to ensure that they are pre-assigned and pre-keyed Initiate boards for Housekeeping in the morning Walk through of public areas and kitchen with follow up report/checklist to management Responsible for overseeing proper meeting room set up/tear down for internal and external clients Act as Manager on Duty in the absence of management Inventory control of Gallery Host Stand supplies and kitchen supplies Our successful Lead Gallery Hosts demonstrate attributes of a great Host by being aware and attentive to our guest's needs; in addition they create conversations and share a moment thereby making a real connection with our guests. General Job Responsibilities and Duties To perform the job successfully, an individual should demonstrate the following Silverton Values : Character - Always do the right thing and treat everyone with dignity and respect. Care - Demonstrate compassion, kindness, and charity towards yourself, team members, guests, and the community. Excellence - Challenge acceptable and be exceptional. Collaboration - Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents. Courage - Champion today for a better tomorrow. Skills, Education & Other Requirements High School Diploma or GED Six months experience as a Gallery Host at Hyatt Place Completion of all First Place Training Modules Schedule flexibility - must be able to work any shift Outstanding customer service skills Ability to work well with other team members A desire and the ability to grow into a management role is preferred Prepare food, coffee, and other beverages, including alcohol. Prepare ingredients for cooking, including portioning, chopping, and storing food. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklists. Process all orders and collect proper payment from guests. Provide assistance in all areas, including bussing, cleaning and resetting tables, delivering food to guests, general cleaning of food and beverage prep areas, and other areas within the hotel public space. Required Work Cards Identification that establishes identity Identification that establishes the right to work in the United States Possession of /or ability to possess a Health card Machinery, Work Equipment, Programs, Software, Hardware Used Regular use of a computer and different software programs. Basic math and spelling skills. Ability to demonstrate good organizational skills. This position requires sufficient experience, education and job knowledge to meet current business needs Continuous movement, and occasionally, you will have to lift or move up to 20 pounds. DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Supervisor: General Manager Purpose of Position: Night Auditors are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: completing night audit reports, balancing accounts including house accounts, and credit cards, and completing settlement. Registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy. Essential Functions: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Run Audit reports per checklist. Process no-shows according to policy. Conduct security walks a minimum of 4 times per shift. Set up lobby coffee service, and breakfast if applicable. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. Uses persuasive selling techniques to sell rooms and promote all marketing programs. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Scheduling wake-up calls according to property procedures. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Process all lost and found items according to policy. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite. Assist in training of new staff. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Performs other duties as assigned.

Job Title: Night Auditor Department: Hotel Provides mandatory audits of transactions completed from that day for the Hotel Department. ESSENTIAL DUTIES AND RESPONSIBILITIES: Check audit work Ensuing accuracy of guest charges Enters and confirms all types of reservations in the system including, but not limited to, invitee and non-invitee events Check Settlement Control Check on no Shows Ensure all EZ Post, Bit Pay transactions have adhered to correct procedures Make sure all Gift Cards transactions, online, and room reservations are correctly billed Work with guests as needed to finalize credit card disputes Work evening, weekend and holiday work hours as required Finalize all third-party invoices as needed Work with Sales Department to finalize all group billing Maintain safe, clean, and comfortable environment at all times QUALIFICATIONS: Must be twenty-one (21) years of age or older. Be able to perform each essential duty satisfactorily Knowledgeable to all Company policies and procedures, including fire and safety regulations Knowledgeable in LMS systems Must be able to effectively communicate in English in both written and oral forms. Basic Math and Budgetary skills Proficient in MS office Excellent bookkeeping skills EDUCATION and/or EXPERIENCE: High school diploma or the equivalent Previous experience and/or training Must have or obtain all required work cards Must possess excellent organizational skill to effectively complete necessary tasks Must possess excellent guest service skills to effectively deal with guests PHYSICAL, MENTAL AND WORK ENVIRONMENT: Manual dexterity to operate job related equipment Work is typically in an area which may be noisy and may contain secondhand smoke Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping Tasks will include but not limited to the maintenance and care of assigned area Constant contact with fellow Team Members and guests DISCLAIMER:This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Part Time Guest Service Representative to provide excellent customer service to all hotel guests. PAY: $16.50 ESSENTIAL DUTIES & RESPONSIBILITIES Assigns guest rooms, checks guests in and out in accordance with current policies and procedures. Manages cash flow in assigned bank and performs account postings with accuracy. Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations. Processes guest accounts upon check-out in an efficient and accurate manner. Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied. Operates the PBX switchboard on assigned shift. Utilized property radio system to contact various departments and staff. Responsible for in depth product knowledge, anticipating & delivering on guest's needs, and closing reservations sales. Handle multiple inbound phone calls from guests seeking hotel room or group reservations. Accurately input guest information into Resort computer system. Perform other duties assigned. EDUCATION AND EXPERIENCE High school diploma or GED required. Good communication skills, ability to perform in a fast paced environment. Preferred hospitality experience or minimum 6 months customer service experience. Must be flexible with available shifts.

We are currently looking to hire exceptional customer focused individuals to join our team as Front Desk Attendants within Guest Services. Guest Services Front Desk Attendants will serve as an integral staple in welcoming and assisting our rink guests at City National Arena. Primary Responsibilities: Greets, registers guests in programs, check-in people for skating, assists with requests in an efficient, warm, and friendly manner Sort, log, and sign for incoming mail and messages Records and communicates guests' special requests and problems to the appropriate department and ensures they are addressed in a timely and acceptable manner Answers the City National Arena general line and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures Check the City National Arena voicemail and email Knows general information and pricing of all City National Arena Programs. Also needs to know program beginning and end dates, as well as when sign-ups begin and end for those programs Maintains the cleanliness and organization of the front desk area Will have the opportunity to work in other areas of City National Arena including but not limited to Birthday Party Host/Hostess Key Competencies and Experience: High School diploma or equivalent Highly organized and detail-oriented and able to thrive in a fast-paced, intense environment Exhibit exceptional customer service Excellent verbal and written communication skills Ability to demonstrate a flexible can-do attitude Self-starter, pro-active, highly motivated Schedule Overview:The schedule may vary. Candidates must be prepared to work nights, weekends and holidays.Our Culture: No Ego, 'We' not 'Me' approach to everything we do Positive Energy Relentless work ethic Always advance We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You'll never feel boxed in at our office! We are seeking people with charm, a sense of humor, and the motivation to serve our guests and contribute to the amazing time they spend at our Theaters. People from all over the world visit our Theaters every single night and you (yes you!) will help them have a great time before the show even starts. If you're great at talking and interacting with people, then this opportunity might be a shot you should take. WHAT YOU'LL BE DOING: Provide excellent customer service and work with the box office team to provide the same Assist guests at the box office counter with reservations, new orders, and relevant questions Input all reservations and orders into the in-house ticketing system Collect required paperwork, payment, and/or vouchers for each order Promote upgrades on every order Assist with scanning, ticket taking, and theater check-in for shows Answer customer calls for reservations, new orders, and/or relevant questions at theater box office or corporate call center, Perform ticket auditing function at theater or corporate call center Assist in conflict resolution with guests, escalating concerns to management as needed Follow all opening and closing procedures as needed Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving shows and services Uphold payment handling policy and ensure all revenue is reported properly Collect all paperwork obtained throughout your shift and turn in for auditing at the close of each shift Maintain professional and technical knowledge of in-house ticketing system, reporting discrepancies and/or misfunction to management Ensure your station is stocked for your shift Assist with line management, ensuring customers are moving through the process at a steady pace Assist with fraud detection with guests and immediately report any findings to management Participate in company training sessions Perform additional tasks and duties as assigned WHAT WILL MAKE YOU SUCCESSFUL: Prior experience working with an electronic ticketing system Excellent written and verbal communication skills Ability to build rapport with potential and existing customers Positive and professional demeanor Ability to work independently and as a team Possess the ethics and positive outlook that support our values and culture Ability to multi-task and prioritize tasks Experience working in a high-pressure, high-volume environment Qualifications EXPERIENCE/EDUCATION WE NEED YOU TO HAVE: High school diploma or equivalent preferred 2+ years of proven experience in a box office, ticketing, or concierge position Proven experience in customer service Experience working with an electronic ticketing system 1+ years of ticket auditing experience preferred ESSENTIAL PHYSICAL FUNCTIONS: Work environment: In-person entertainment venue setting Must be able to stand/walk throughout the work shift Must be able to lift or move up to 25 pounds using proper lifting techniques Specific vision abilities required due to viewing computer terminals and company data Position requires repetitive use of While performing the job, the noise level may be loud Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities, skills and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. All qualified applications will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

It is the primary responsibility of the Front Desk Agent to provide an unsurpassed level of guest service while displaying an upbeat and positive demeanor. Register guests, settle guest accounts, answer phones, and attend to guest inquiries. All duties are to be performed in accordance with departmental and Downtown Grand policies, procedures, and practices. POSITION RESPONSIBILITIES/DUTIES: Display an engaging personality that attracts guests with an always present smile, clear voice, and willingness to initiate conversation without prompting. Provide a warm and sincere greeting and farewell while recognizing guests appropriately and by name whenever available. Provide information about and encourage Downtown Grand Player Club sign ups. Interact and communicate with hotel guests and exemplify the best possible service in a courteous and hospitable manner, having knowledge of the hotel, hotel staff and services including hours of operation, and guestrooms including location, views, amenities, knowledge of the surrounding area. Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently. Register and settle guest accounts efficiently while adhering to all service standards. Complete required paperwork and task lists for various front desk transactions and input information into all computer systems accurately. Process all cash transactions by accepting money or credit card and apply correctly following all policies and procedures. Resolve customer concerns and issues to ensure guest satisfaction while operating within established guidelines. Keeps management informed of the activities and status of the operation with emphasis on uncommon or possible issues. Other duties as assigned. MINIMUM REQUIREMENTS: High School Diploma or equivalent. One (1) year previous front desk experience preferred. One (1) year guest service experience with ability to provide courteous friendly and efficient service to all guests. Must possess excellent communication skills with the ability to communicate both orally and written with all levels of individuals. Must be able to get along well with co-workers and work well as a team. Must adhere to image guidelines. Previous experience at a large resort. Must be able to comprehend all information and documentation. Must be able to obtain a Nevada Gaming License. Work varied shifts, including weekends and holidays. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Prolonged periods of standing. Must be able to lift up to 50 pounds at times. Ability to work in an environment that is subject to varying levels of noise, crowds, and smoke. Follow all safety procedures as established by the company. Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. Ability to effectively and efficiently move around work area. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.

It is the primary responsibility of the Front Desk Agent to provide an unsurpassed level of guest service while displaying an upbeat and positive demeanor. Register guests, settle guest accounts, answer phones, and attend to guest inquiries. All duties are to be performed in accordance with departmental and Downtown Grand policies, procedures, and practices. POSITION RESPONSIBILITIES/DUTIES: * Display an engaging personality that attracts guests with an always present smile, clear voice, and willingness to initiate conversation without prompting. * Provide a warm and sincere greeting and farewell while recognizing guests appropriately and by name whenever available. * Provide information about and encourage Downtown Grand Player Club sign ups. * Interact and communicate with hotel guests and exemplify the best possible service in a courteous and hospitable manner, having knowledge of the hotel, hotel staff and services including hours of operation, and guestrooms including location, views, amenities, knowledge of the surrounding area. * Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently. * Register and settle guest accounts efficiently while adhering to all service standards. * Complete required paperwork and task lists for various front desk transactions and input information into all computer systems accurately. * Process all cash transactions by accepting money or credit card and apply correctly following all policies and procedures. * Resolve customer concerns and issues to ensure guest satisfaction while operating within established guidelines. * Keeps management informed of the activities and status of the operation with emphasis on uncommon or possible issues. * Other duties as assigned. MINIMUM REQUIREMENTS: * High School Diploma or equivalent. * One (1) year previous front desk experience preferred. * One (1) year guest service experience with ability to provide courteous friendly and efficient service to all guests. * Must possess excellent communication skills with the ability to communicate both orally and written with all levels of individuals. * Must be able to get along well with co-workers and work well as a team. * Must adhere to image guidelines. * Previous experience at a large resort. * Must be able to comprehend all information and documentation. * Must be able to obtain a Nevada Gaming License. * Work varied shifts, including weekends and holidays. PHYSICAL DEMANDS AND WORK ENVIRONMENT: * Prolonged periods of standing. * Must be able to lift up to 50 pounds at times. * Ability to work in an environment that is subject to varying levels of noise, crowds, and smoke. * Follow all safety procedures as established by the company. * Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. * Ability to effectively and efficiently move around work area. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.

Summary of Job Duties: As a Guest Services Representative, you will assist customers with telephone calls related to dispatch services while delivering the highest level of customer service and courtesy, this includes partnering with several departments in handling guest requests and ensure a resolution. All duties are to be performed in accordance with department and company policies, practices, and procedures. Specific and Essential Responsibilities and Duties: Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker, and intra-department interactions in a fast-paced environment Provide dispatch services for guest requests related to luggage assistance; housekeeping amenities; wake-up calls; check outs; early arrivals and late departures; messages; paging; long distance assistance; and other special services requested by guests or administrative personnel Perform data entry for requested services in housekeeping, front desk, and facilities Inform guests of property functions and facilities upon request Keep property information on personnel and departments up-to-date in order to be knowledgeable about and to articulate on casino events, promotions, and amenities Continually read all departmental training material, including memos, and newsletters, and is responsible for knowing and understanding all material Maintain accurate records for all requests Maintain complete knowledge of all room service menu items. Recommend or suggest additional food items Ensure that customer requests are met and confirmed within the guidelines established by management Operate the TDD machine. Work with supervisor to evaluate individual performance and make efforts to improve performance where the need has been indicated Provide management with important observations culled from many customer interactions offering suggestions to improve process, product or service offerings Take direction and make decisions as necessary Performs all other job related duties as assigned General Job Responsibilities and Duties: To perform the job successfully, an individual should demonstrate the following WOW! Factor Competencies: Relating to Customers - Quickly build rapport and establishes relationships with friends. Relates well to different type of friends, listens and gets along well with them Quality Conscious - Provide a high level of service, maintain high standards and work hard to get it right the first time Drive/Aspiration - Gets things done, willingly takes on the more demanding tasks, stays motivated. Stress Tolerant - Remains calm under pressure. Reacts well to change and stays positive despite setbacks. Keeps work and personal difficulties in perspective Flexible - Not resistant or afraid of change. Responsive and adaptable to situations and/or circumstances that would be different from the day to day routine Innovating - Takes responsibility for own actions and uses good judgment before acting or making decisions. Quick Learning - Gets things done, willingly takes on the more demanding tasks. Easily identifies potential difficulties and their causes Communicating - Speaks confidently and fluently. Talks at the correct pace and level. Is understandable. Holds others' attention when speaking. Elicits necessary information to fully understand the needs, problems, and motives of customers Family Working - Fits in with the work group or team. Develops supportive relationships with co-workers. Is considerate toward others and promotes a sense of Family spirit Cost Conscious - Understands how Casinos make money and appreciates the impact of own work on profits MINIMUM REQUIREMENTS: One (1) year of high volume call center or customer service experience, or an equivalent combination of education, training and experience Effectively communicate in English, both in written and oral forms High school diploma or equivalent Work varied shifts, to include weekends and holidays PREFERRED: Experience working in a similar hotel setting Experience with Opera Machinery or Work Equipment Used: Multi-line telephone, fax machine, personal computer, printer, copier, paper shredder and scanner. Paragon Tropicana is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Paragon Tropicana to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin, ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities.

We Inspire People to Be More Alive About Paws Up Montana: Paws Up Montana, America's premier luxury ranch resort, is more than a workplace-it's a chance to be part of something extraordinary. We are seeking a talented Front Desk Agent to join our team in Las Vegas, Nevada. The PBX (Hotel Communications) Agent serves as the central hub of guest communication and service coordination, ensuring seamless, anticipatory, and highly personalized experiences throughout the guest journey. Acting as the resort's voice, this position manages front desk call operations, orchestrates guest requests across multiple departments, facilitates interdepartmental communication, and ensures every interaction reflects the elevated standards of Five-Star service. Ultimately, this role is integral to maintaining the luxury standards of the resort by delivering exceptional service, anticipating guest preferences, and ensuring operational excellence in all guest and team interactions. This position functions remotely (in the Las Vegas office of Paws Up Montana), serving as an extension of the on-property Front Desk. What We Offer: Medical, Dental, Vision Insurance 401K with Employer Match Paid Time Off - 9 Floating Holidays and 15 Personal Days Career Development and Advancement Opportunities Life Insurance, Long Term, and Short-Term Disability Employee Assistance Program (5 free counseling sessions) Referral Bonus Program (Get paid $250 to recruit) Carpool Reimbursement ($5-$20/Day) Employee Discounts on Merchandise (30% on select items in our retail store) Primary Functions and Responsibilities Paws Up Standards and Values Uphold Resort Standards & Values: Consistently embody the core values and service philosophy of The Resort at Paws Up, ensuring every interaction reflects the authenticity, warmth, and refined professionalism of Montana hospitality. Deliver gracious, unhurried service with polished diction, empathy, and professional distance; personalize with name usage and documented preferences. Guest Communications & Billing Uphold telephone etiquette, ensuring tone and language consistently reflect the resort's positioning. Maintain meticulous attention to detail by reviewing and ensuring the accuracy of all guest folios prior to departure, resolving discrepancies promptly and discreetly. Audit all guest folios prior to departure. Present a polished, professional demeanor across all channels of communication-whether on the phone, in person, through the communications system, or via email-ensuring written correspondence reflects proper grammar, clarity, and tone. Engage with guests at a high level, both on the phone and virtually, demonstrating awareness of their needs and preferences; proactively fulfill special requests as directed by leadership or requested directly by the guest. Take and log messages accurately and ensure they are delivered to the appropriate department, person, or guest. Transfer calls to appropriate departments. Know and be able to communicate all hotel operations; dining outlets, activities, and transportation specifically. Receive and place In Home Dining orders; ensure working knowledge of all menu items and applicable allergies. Understand and maintain the daily arrivals and departures board, ensuring accurate information at all times. Audit guest waivers and communicate missing waivers. Attend daily stand up meetings. Audit and confirm activity postings. Check guests in and out using the Property Management System. Know and understand all group resumes and communications to group guests. Answer internal and external calls promptly (within three rings), using an elegant, brand-consistent greeting; route calls accurately with minimal hold time. Provide clear, accurate information on resort services, facilities, hours, and local recommendations; record and relay complete, legible messages; ensure timely follow-up. Request Orchestration & Follow-Through Log and dispatch guest requests across all departments including Front Office, Housekeeping, Concierge, Security, and Engineering; own the request through completion and conduct a callback to confirm guest satisfaction. Maintain awareness of on-property programming and local events to provide anticipatory guidance and enhance guest experience. Systems & Technical Operate the PBX/console and Maestro PMS to update guest profiles, preferences, Do Not Disturb status, and notes; generate call and request reports as needed to support seamless service coordination. Safety & Emergency Readiness Follow established emergency call workflows for medical, security, or fire-related incidents; monitor alarms as applicable and communicate calmly, clearly, and accurately with responders and leadership. Protect guest privacy by verifying identity before divulging information and ensuring compliance with data security standards. Supportive Functions and Responsibilities Display hospitality and professionalism to our guests and team members at all times, take pride in representing The Resort at Paws Up professionally with our guests and assure that all transactions with guests are handled in a legal, ethical, and confidential manner. Maintain a favorable working relationship with all Resort team members to foster and promote a positive working environment. Maintain a clean and neat appearance at all times. Perform work in a safe and high-quality manner. Educational, Experience, Licensure Required High school diploma, GED or vocational training or job-related course work, preferred College degree Minimum 2 years of experience in the hospitality industry, preferably Front Office. Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and keyboard skills Proficient ability to multi-task and work in a fast-paced environment information heavy while remaining organized and prioritizing workload throughout the day Has a friendly and professional manner under periods of high demands and with guest, team members, and management If you are passionate about hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana! Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Title: Hotel Front Desk Agent Division: Hotel Front Desk Reports To: Hotel Front Desk Manager/Manager on duty FLSA Status: Non-Exempt Summary: Responsible for checking hoel guest in and checking out guest, collecting payment from 3rd party companies and guest, answering questions about the hotel via phone, email or face to face, and handles cash properly. Duties and Responsibilities include the following. Other duties may be assigned. Answers questions about the hotel via phone call, email or face to face.* Collects, balances and closes out all 3rd party reservations, example, Expedia, agoda, booking, and groupon.* Properly takes notes on issues that have occurred during your shift, example, feedback or complaints from guest.* Demonstrates basic to intermediate computer skills.* Demonstrates Basic to intermediate customer service skills with the ability to work well with others or by themselves and the ability to work with all forms of guest from different back grounds.* Multitasks job duties during your shift.* Works well under pressure and a fast-paced environment.* Communicates well with guests on the reservations they booked, the payments collected at the front desk and the hotel rules and policies.* Checks luggage and calls taxi cabs for guest.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job Description Join us at The Retreat on Charleston Peak, where your passion for hospitality meets opportunity. As a Hotel Front Desk Night Auditor, you'll be an integral part of a team dedicated to creating unforgettable experiences for our guests. You'll manage financial details with precision, ensuring each guest has a seamless stay. Your knack for connecting with people will shine as you assist with late-night inquiries and experiences. While hotel experience isn't a must, your guest service skills will be invaluable. If you're eager to launch your career in hospitality and thrive in a supportive, growth-oriented environment, it's time to take the next step. Let's embark on this journey together. Apply today and become part of our story. Compensation: $19 hourly Responsibilities: Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required Provide exceptional service to all hotel guests during their stay Perform additional bookkeeping, administrative, and accounting procedures as required Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management Qualifications: Overnight shift; requires flexible hours Some college is preferred but a high school diploma or equivalent is required Great communications. and excellent customer service skills are required Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required Computer proficiency is required; experience with accounting or reservation software is preferred About Company Nestled at 6,700 feet in Kyle Canyon, The Retreat on Charleston Peak offers a serene escape just 45 minutes from the Las Vegas Strip. Surrounded by the Spring Mountains National Forest, our rustic lodge provides a tranquil haven from city life. Guests can savor gourmet meals at the Canyon Restaurant, enjoy a cool drink amidst mountain vistas, relax in the bar room with a pool table, TVs, and other games, or explore nearby hiking trails. With three incredible event spaces, The Retreat is the perfect destination for weddings, celebrations, and special gatherings. Our Values embody: Integrity: We are honest, genuine, and transparent in our interactions. Concern for Others: We care for each other and our guests. Collaboration: We value diversity and the “come as you are” spirit and personality. Accountability: We make mistakes, learn from them, and strive for continuous improvement. Hospitality Soul: We have fun creating lifelong memories for each other and for our guests.

Job Description Responsible for closing out the daily work transactions of the front office personnel to ensure that all cash and credit card payments balances with the guest ledger postings. ESSENTIAL DUTIES AND RESPONSIBILITIES Oversees the operations of the Front Desk in the absence of the Hotel Manager. Checks and compiles all Front Desk Clerks shift transaction reports. Reconciles and balances all daily cash transactions of the Front Desk. Sees to it that all transactions are posted in the guest ledgers. Reconciles and balances all credit card transactions and reconciles against the guest ledgers. Prints out all accounting reports needed in auditing procedures. Pre-registers incoming guests and cancels pre-registered guests that did not register on required date. Posts room and tax to all in-house guest room accounts. Compiles data and prepares reports to distribute to Hotel Management, the Executive Team, and the Corporate Team. Sees to it that the Front Desk office is kept neat and clean at all times. Performs Front Desk Clerk duties as needed, providing guests with a warm, friendly, and welcoming experience. Performs other duties as may be assigned by the Hotel Manager or VP of Hotel Operations. SUPERVISORY RESPONSIBILITIES None QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. 21 years of age, proof of authorization/eligibility to work in the United States. Money handling experience preferred. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) Must have at least one (1) year related experience and/or training. Knowledge of LMS preferred LANGUAGE SKILLS Must be able to effectively communicate in English. Ability to read and comprehend written instructions, procedures and memos. Ability to write routine reports; ability to speak effectively after groups of customers or employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. COMPUTER SKILLS Must have Microsoft Office experience and basic computer skills. Ability to retain and navigate through several computer applications. This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. #ZRPRM

Responsible for performing all services necessary for hotel registrations, including greeting guests upon arrival, performing and tracking assignments of room checkouts, and ensuring receipt of payment. Compensation $15.00 hourly. Responsibilities Asset Protection and Compliance Adheres to all regulatory, company, and department policies and procedures. Verify credit cards for authorization using electronic acceptance methods. Secure, handle cash, make changes, maintain, and balance cashier's bank. Perform accurate, moderately complex arithmetic functions using a calculator. Accurately post charges to guest rooms using the computer. Hotel Operational Management Complete the registration process by accurately verifying, inputting, and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Non-verbally confirm the room number and rate. Code electronic keys. Provide key packets containing room keys and vouchers as appropriate. Team and Guest Relations Make an appropriate selection of rooms based on guests' needs. Greet guests immediately with a friendly and sincere welcome; use a positive, clear speaking voice; listen to and understand requests; respond with appropriate action; and provide accurate information. Acts as a role model to other Team Members, always presents oneself as a credit to Ellis Island Casino, Hotel & Brewery, and encourages others to do the same. Skills / Experience Must be at least 21 years of age or older. Literate and fluent in English. Ability to coordinate multiple tasks. Present a personable image. Communicate well with others and can speak clearly to be understood by guests. Team player with excellent customer service and interpersonal skills. Ability to train on PMS computer system. Must have mathematical abilities such as addition, subtraction, multiplication, and division. Must be able to work with the public in a fast-paced environment. Ability to promptly answer telephone calls using clear communication skills. Must be able to identify problems and quickly resolve issues. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Physical Requirements The ability to stand and/or sit for prolonged periods. Use hands to handle objects, tools, or controls. The ability to lift and/or move objects weighing at least 25 pounds with or without assistance. Be comfortable with a moderate noise level in the work environment. This job description is not an exhaustive list of all functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs. Core Values Service - Personalized, warm, and consistently exceptional customer service. Value - Committed to deliver quality products for great prices. Growth - Promote personal development and growth for all team members. Family - Create a family-like environment by staying close to our guests and our team members. Passion - Work with passion and enthusiasm every day.