Night Auditor
Night auditor job in Miami, FL
Additional Information Job Number25189452 Job CategoryFinance & Accounting LocationCourtyard by Marriott Miami Airport West/Doral, 3929 NW 79th Avenue, Miami, Florida, United States, 33166VIEW ON MAP SchedulePart Time Located Remotely?N Type Non-Management
POSITION SUMMARY
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Night Auditor
Night auditor job in Delray Beach, FL
We are looking to add a Night Auditor to our team. This position is for someone who thrives while others sleep, is comfortable owning guest opportunities and enjoys working when it's quiet. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
Benefits:
Health Insurance for qualified status
Dental Insurance for qualified status
Vision Insurance for qualified status
Life Insurance for qualified status
401(k)
Complimentary Associate Parking
Complimentary Meal for every shift worked
Employer Provided Uniforms
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
Responsibilities:
Posts room charges and taxes to guest accounts
Processes guest charges voucher and credit card vouchers
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
Transfer charges and deposits to master accounts
Checks to see that all charges are assigned to the appropriate departments
To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system
To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing
Prints up and files reservations for the next business day
Verifies all account postings and balances
Verifies that room rates are correct and posts those rates to guest accounts
Monitors the current status of coupon, discount, and other promotional programs
Is able to function as a front desk agent especially in terms of check-in and check-out procedures
Prepares a summary of cash, check, and credit card activities
Summarizes results of operations for management
Check figures, postings, and documents for accuracy
Record, store, access, and/or analyze computerized financial information
Prepare of End of day procedure
Follow the End of Day / Night Audit Checklist
Balance the day's charges, making corrections as necessary
Performs wake-up calls
Run end of day process in property management software (PMS)
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
Qualifications:
Understand principles of auditing, balancing, and closing out accounts
Knows how to operate PMS, PC's, and other front office equipment
Must have complete knowledge of emergency procedures
High school diploma or GED
Previous night auditor experience in a hotel/resort required
Job Description:
Full or Part Time position available
On-Sight
Must be able to work 11pm-7am, holidays and weekends as needed
Hourly pay rate $19.00/hour
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Auto-ApplyNight Auditor
Night auditor job in Fort Lauderdale, FL
Job Description
from 11:30pm-7:30am
Are you a night owl who enjoys creating a welcoming environment and keeping things running smoothly behind the scenes? Join our team as a Night Auditor, where you'll play a key role in ensuring exceptional guest experiences and the accuracy of our daily financial operations.
Compensation: $17.00 per hour
Location: 16461 Racquet Club Rd, Weston, FL 33326
What You'll Do
As the Night Auditor, you'll be the friendly face that greets guests during the overnight hours and the detail-oriented professional who ensures our records are accurate. Your responsibilities will include:
Welcoming and assisting guests with check-ins, check-outs, and general inquiries.
Handling guest issues promptly and courteously.
Answering and directing phone calls to the right departments.
Performing nightly audit functions such as reconciling transactions, maintaining key logs, filing registration cards, and preparing audit reports.
Supporting special projects and maintaining resort safety standards.
What We're Looking For
We're seeking someone who is both guest-focused and detail-driven. The ideal candidate has:
Previous hotel or resort front desk and customer service experience.
Strong communication and multitasking skills in a fast-paced environment.
Proficiency with basic computer systems (word processing, internet-based software).
A high school diploma or GED, plus 1-3 months of related experience/training (or an equivalent combination).
Flexibility to work overnight, 3rd shift, including weekends and holidays.
Why You'll Love It Here
Be part of a team that values professionalism, hospitality, and teamwork.
Build valuable skills in guest services, financial reporting, and resort operations.
Enjoy a supportive environment where your role makes a direct impact on guest satisfaction and resort success.
If you're ready to bring your hospitality skills to the overnight shift and thrive in a role that balances guest service with attention to detail, we'd love to hear from you!
Apply today to join our team as a Night Auditor.
Night Auditor- Holiday Inn & Suites Boca Raton North
Night auditor job in Boca Raton, FL
Holiday Inn & Suites is looking for a Night Auditor to provide guests with an excellent hotel experience while functioning as the sole Front Office Associate during the overnight shift. We are looking for someone who can provide attentive, courteous and efficient service to all guests throughout their stay while conducting the front office functions while on the 11pm - 7am shift.
Responsibilities
· Greet and welcome all guests approaching the front desk in accordance with Lexima/Brand Standards.
· Responsible for the preparation and disposition of all night audit checklist work and reports as well as the front office function on the third shift.
· Handle check-ins and check-outs in a friendly, efficient and courteous manner.
· Answer all guest inquires (i.e. hotel services and amenities, the area, etc.).
· Be aware of all rates, packages and special promotions.
· Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
· Fully understand and be able to operate all relevant aspects of the front desk computer system.
· Focus on his/her role in contributing to guest satisfaction surveys.
· Prepare coffee set-up each morning prior to serving time.
· Pass and maintain food handlers license as required by hotel.
· Balance daily reports and identify and correct any errors.
· Maintain cashiering responsibilities as per front office procedures.
· Ensure correct and accurate cash handling while at the front desk.
· Distribute or tabulate any work as outlined by management.
· Comply with all safety and security procedures as they relate to the building and guest corridors to ensure all areas are locked and secured.
· Have a thorough working knowledge of security procedures.
· Train any new Night Auditors as requested by management.
· Keep working areas neat and organized.
· Maintain high standards of personal appearance and grooming, which include compliance with dress code and uniform requirements.
· Maintain a professional and friendly demeanor at all times.
· Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
· Must be always attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees.
· Demonstrate a genuine care and commitment to guest service.
Qualifications
· Ability to work the 11pm - 7am shift.
· High school diploma or equivalent required.
· Previous hospitality experience preferred.
· Knowledge of accounting principles preferred.
· Experience handling cash, accounting procedures and general administrative tasks.
· Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
Night Auditor
Night auditor job in Miami, FL
About Us Celebrate your style at Aloft Miami Airport, a hip new hotel that's only 15 minutes from Miami International Airport (MIA). We are different by design at the Aloft Miami Airport and it's all about fun at work in a relaxed environment with professionals constantly aspiring to exceed guest expectations. The Aloft brand is the perfect platform to enter the Hospitality industry with hands on exposure to Hotel Operations and a team that supports each other. We offer free parking for our associates, competitive pay and benefits in an environment that promotes growth and development. Are you ready to join our Vibrant Team? Let's have a chat to discuss how we can elevate your career.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
Essential Duties and Responsibilities
Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
Run audit reports/journals from the front office system, Point of Service and the computer.
Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Hotel experience preferred.
Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
Ability to effectively deal with guest and associate concerns in a friendly and positive manner.
Ability to access and accurately input information using a moderately complex computer system.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Night Audit
Night auditor job in Miami, FL
The Regency Hotel is hiring! Be a part of an incredible transformation by applying with us today! With a distinctive boutique ambiance, the Regency is a leading choice among Miami hotels. Our personalized service, attention to detail, and independent mind set differentiate us from our competitors.
Job Description
NightAuditors and desk agents are responsible for greeting and registering the guest,providing outstanding guest service during their stay, and settling the guest'saccount upon completion of their stay. However, the realm of responsibilitieswill extend beyond that of atypical front desk agent. This allows the Guest Service Agent to expand their skill sets and work in a fast pacedenvironment with new challenges daily.
Primaryresponsibilities include:
Registeringguests, making and modifying reservations, hotel operator, and concierge duties.candidate must possess a positive and upbeat personality with a desire todeliver outstanding customer service to our guests. Also must have the abilityto multi-task, be detail-oriented, and be able to problem solve in order toeffectively deal with internal and external customers as well as closing thenights operations /night audits procedures.
Duties
Must have a flexible schedule, Friday and Saturday night audit shifts are mandatory
•beresponsible for accurate check-in and checkout of all hotel guests
•collectpayments and post in the system
•utilizeproper telephone etiquette when answering phones
•utilizeproper telephone etiquette when answering phones, amenities and surrounding areato guest inquiries
•willattend department meetings as necessary
•performshift audit at completion of shift *Night Auditor Only
•performcashiering duties utilizing MSI for hotel store purchases
•followsafety and security procedures
•communicateas necessary with other Departments
•understandsand apply emergency procedures
Qualifications
Qualifications
· Considerable knowledge of computer systems for registration,reservations and back up systems.
· Above average mathematical comprehension to understand and interpretnumbers as they apply to operations in hotels.
· Ability to read, write, speak and understand the English language tocommunicate with guests and employees.
· Thorough organization and supervisory skills proficient inaccomplishing the task.
· Ability to develop subordinates to enhance advancement in the hotel andcompany.
· Ability to analyze complex statistical data and make judgmentsaccordingly.
· Ability to effectively deal with internal and external customers, someof whom will require high levels of patience, tact and diplomacy to defuseanger, collect accurate information and resolve conflicts.
Additional Information
Additional information
Pay rate for this Job is based on experience.
Personal Days
Health Care Insurance
Additional Insurance
401K
All your information will be kept confidential according to EEO guidelines
Night Auditor
Night auditor job in Miami, FL
Job Title: Night Auditor
Department: Front Office
Reports To: Front Desk Manager
FLSA Status: Non-Exempt
The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, and organizing, management reports on a timely basis, and reviewing billings and city ledger transactions Also is responsible for effectively communicating reports to all levels of management and fulfilling all guest service-related duties.
RESPONSIBILITIES:
Understand and operate all functions of front desk activities.
Complete postings of all charges to guest folios.
Reconcile revenues with PMS revenue reports.
Generate and prepare the manager's daily report for the Management Review.
Process guest check-ins: confirm reservations, assign rooms, and issue room keys.
Process hotel room postings invoices, transactions, room charges, refunds, etc.
Maintain all records of room allowances and credits.
Process all check-outs and resolve disputed charges.
Answer all telephone calls promptly and courteously.
Follow established key control and guest security requirements.
Prepare various daily activity reports including. Food and beverage sales charge reports; and other income-producing department reports including closing reports as instructed by the finance department.
Coordinate guests' requests with other hotel departments.
Work on special projects as assigned.
Provide information regarding availability and rates for members and guests.
Monitor room status information. Know room locations, types of rooms available, and room rates.
Report unusual occurrences or requests to Security and Management.
Familiar with all safety and emergency procedures and accident prevention policies.
Maintain the cleanliness and neatness of the front desk and lobby areas.
Perform other appropriate tasks assigned by the Overnight Manager.
Process EOD turnover in the PMS system.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Gale Miami Hotel & Residences S.O. Ps to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Be able to reconcile the following:
Spa sales charge reports as instructed by the finance department.-collecting the Spa receipts daily per MOP
Valet nightly sales reports
Reconcile revenues with PMS revenue reports ( including open folios and house accounts)
Completion of Check Out with Balances Folios to ensure that all balances are at Zero.
Completion of Credit Limit Balances to ensure all Credit Card Approvals are up to Date.
Attend all hotel-required meetings and trainings.
Perform other duties as requested by management.
QUALIFICATIONS:
Proven experience minimum 2 years as a Night Auditor or in a similar role, preferably in the hospitality industry.
Experience with accounting and facilities management software.
Proficiency in Microsoft Office.
Advanced math and bookkeeping skills
Excellent verbal communication and customer service skills.
Ability to lift/carry up to 50 pounds of weight occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand for up to (8) hours without assistance.
Always maintain a warm and friendly demeanor.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Maintain regular attendance required by scheduling, which will vary according to the needs of the hotel.
Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel-related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
EDUCATION:
High School degree, GED or Equivalent.
Bachelor s degree in hospitality and tourism (preferred)
LANGUAGE SKILLS:
Excellent verbal communication skills in English and Spanish (preferred).
REASONING ABILITY:
Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners.
Ability to work well under pressure and respond quickly and effectively to emergencies.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Standing for prolonged periods.
Able to lift/carry up to 50 pounds, etc.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.
The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.
The position is an at-will position and subject to termination with or without cause or notice.
Night Auditor
Night auditor job in Miami, FL
Hampton Inn and Suites Miami Brickell Hotel is seeking a detailed, outgoing, customer service pro to fill our Night Auditor position. As a Night Auditor, you'll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package.
About Us
At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.
PASSIONATE - Passionate with the spirit to serve.
EXCELLENCE - Committed to excellence that inspires results.
ADAPTABLE - Adjust, adapt, and overcome.
COMMUNITY - Creators of a collaborative community invested in growth.
HUMBLE - Humble, trustworthy, and transparent.
They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.
What you'll do
Provide outstanding service while checking guests in and out.
Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
Process payments for guests and make necessary changes/updates to their accounts.
Enter and update reservation information in the system.
Collaborate with other departments to communicate information about room availability and status.
Maintain the front desk ensuring the area is clean, welcoming, and organized.
Close and balance room accounts.
Run, print, and distribute various reports.
Make adjustments to accounts as needed.
Why Hampton Inn and Suites Miami Brickell Hotel:
Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.
Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
Top Notch Training and Growth Opportunities: We'll make sure you have what you need to excel in your career!
Nationwide hotel employee rates at select properties.
Medical benefits.
Paid vacation time.
401k Retirement Plan.
EDUCATION AND EXPERIENCE
Preferred 1 year of customer service experience.
Exceptional verbal and written communication skills.
Ability to cultivate a productive team that embodies PEACH.
Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to stand for prolonged periods of time.
Must be able to lift up to 15 pounds.
Must be able to navigate various departments of the organization's physical premises.
AFFIRMATIVE ACTION/EEO STATEMENT:
Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
ADDITIONAL INFORMATION:
This in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Night Auditor
Night auditor job in Miami, FL
Job Description
Purpose: To oversee and coordinate all night time hotel operations to include front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.
Reports to: Front of the House Manager
Essential Functions:
Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
Expeditious and diplomatic resolution of guest problems.
Fully knowledgeable in all emergency procedures.
Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
Ensure proper registration of guests and credit procedures are followed.
Distribution of all nightly reports.
Efficient processing of guaranteed no show billings.
Obtain nightly city-wide occupancy and average rate figures.
Maintain current back up reports.
Handling Express Check-Outs ensuring their completion.
Training and supervising of Night Auditors and 3rd shift Front Office, Engineering and Loss Prevention staff members.
Ensuring adherence to all systems and control procedures.
Documenting errors made by cash handling Heartists.
Ensuring that third shift Night Audit, Engineering, Loss Prevention checklists and responsibilities are completed.
Balancing of daily postings and revenue.
Ensuring that the credit card charges are transmitting to the bank for proper payment.
Responsible to handle all Worker's Compensation reporting and procedures timely.
Conducts hotel walks in every shift.
Responsible to handle all emergency procedures such as evacuations, fire, guest injuries, theft, car accidents, etc. Must write reports and present them to the Director of Operations and General Manager.
Trains and develops overnight shift Heartists, instilling Accor and Novotel Miami Brickell culture and standards.
Responsible to review all VIP arrivals and All members.
Ensure guests are been advise of loyalty program.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Night Auditor
Night auditor job in Miami, FL
←Back to all jobs at Red Roof Plus Miami Airport Night Auditor
Introduction:
We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
Answer phone calls and respond to online inquiries in a timely and professional manner
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
Monitor and maintain inventory of supplies and equipment
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a night auditor or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Excellent attention to detail and problem-solving skills
Flexibility to work overnight shifts, including weekends and holidays
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Please visit our careers page to see more job opportunities.
Night Auditor Wednesday-Sunday
Night auditor job in West Palm Beach, FL
←Back to all jobs at Home2 Suites West Palm Beach Airport Night Auditor Wednesday-Sunday
Home2 Suites West Palm Beach Airport is an EEO Employer - M/F/Disability/Protected Veteran Status
Introduction:
We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
Answer phone calls and respond to online inquiries in a timely and professional manner
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
Monitor and maintain inventory of supplies and equipment
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a night auditor or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Excellent attention to detail and problem-solving skills
Flexibility to work overnight shifts, including weekends and holidays
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Please visit our careers page to see more job opportunities.
Night Auditor
Night auditor job in Miami Beach, FL
About us:
The mission of Yurbban is to bring happiness to people through project management related to the tourism sector, following these values:
WOW!: We love originality and strive to surprise in every detail. We work from creativity, active marketing, and continuous innovation.
CONSCIOUS: We aim to improve the world through responsibility and sustainability. We implement and collaborate on social responsibility projects to contribute actively.
HONEST: We act ethically, making decisions consistent with our culture. We prioritize transparency in our actions and communication.
PASSION: We give our best in every challenge, having fun when putting ideas into action.
TEAM: We create together to achieve a shared goal where every opinion matters.
We currently operate lodging and restaurants in cities like Barcelona, Madrid, Miami and Bogotá under the brands Yurbban Hotels, UMA House by Yurbban, UMA Suites, The Spot for Living and Spotty Hostels.
Job Summary: As a Night Auditor, you will play a crucial role in ensuring the smooth and efficient operation of our establishment during the night shift.
You will be responsible for overseeing the financial activities, guest services, and administrative tasks during the overnight hours.
Your attention to detail, strong organizational skills, and ability to work independently will contribute to providing exceptional service to our guests and maintaining the financial integrity of the organization.
Duties and Functions:
Welcome and promptly escort guests within the hotel during Night shift· Deal with all Front Office operations (check in; check out; escorting; cashier operations; guests care) according to Hyatt policies, procedures and compliance with our code of conduct·
Dealing with enquiries both over the phone, face to face and via email
Anticipate guests needs in order to provide an exceptional and unique guest experience·
Handle cash and credit card payments as outlined Maintain high team focus by showing co-operation and support to all the hotel colleagues·
Be punctual at all times and adhere to general hotel rules strictly
Summarizing each night's operations and listing any follow-up tasks for management.
Skills and requirements:·
Languages: Professional English and Spanish required. Third language will be desirable·
Minimum experience: 3 years in hospitality industry.·
Others: Office automation knowledge and desirable to have previously managed a PMS·
Skills: Quality, cooperation, commitment, organization.· An intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, Nuvolo, Microsoft Word, Excel &· Outlook is preferred·
Enter and locate work related information using computers and/or point of sale systems.
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast-paced environment and have a high level attention to detail·
Maintain positive and productive working relationships with other employees and departments·
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift.
Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
Must have excellent communication skills and be able to read, write, speak and understand English.
Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations
What we offer:
Competitive salary
Vision, Dental, Alternative Care, Retirement.
Discounts on branded products.
Joining a young company committed to the welfare of its employees.
Career plan within the company.
Training and Continuous Innovation.
Regular afterworks, teambuilding & more.
The Hotel will provide the required PPE.
Team members will be trained in the proper use and care of any assigned PPE.
Work Location: Miami South Beach, FL.
Schedule: This position requires fully availability during overnight, shift of 8 hours could be arranged between 11:00 pm to 8:00 am, weekends required.
Physical Demands: Prolonged periods of being stand and lifting 15 pounds or more.
Work Authorization: Employee must be legally authorized to work in the United States.
FSLA Classification: Non-exempt
If you are passionate about hospitality, enjoy providing outstanding guest service, and thrive in a dynamic environment, we want to meet you!
Apply now and become part of Yurbban Hospitality Group at Miami Beach!
night auditor - Part Time (Hotel)
Night auditor job in Miami Beach, FL
Night Auditor (Hotel) (Part Time)
Hyatt Centric South Beach
Night Shift (Part Time)
Job Summary: As a Night Auditor at [Hotel Name], you will play a crucial role in ensuring the smooth operation of our hotel during the overnight shift. You will be responsible for the daily financial reconciliation, guest service, and maintaining the safety and security of the hotel environment. The ideal candidate possesses strong attention to detail, excellent communication skills, and a commitment to providing outstanding service to our guests.
Key Responsibilities:
1. Financial Reconciliation:
- Perform night audit duties, including balancing the day's financial transactions and ensuring accuracy in accounts receivable, accounts payable, and cash handling.
- Prepare daily financial reports, highlighting key performance indicators and discrepancies for management review.
- Process end-of-day procedures and close daily financial systems.
2. Guest Services:
- Greet and check in late-arriving guests, ensuring a smooth and welcoming experience.
- Address guest inquiries, concerns, and requests promptly and efficiently.
- Provide information about hotel amenities, services, and local attractions.
3.Safety and Security:
- Monitor hotel premises to ensure the safety and security of guests and staff during the night.
- Respond to emergencies and coordinate with local authorities as needed.
- Conduct regular inspections of the property and report maintenance and safety issues to the management.
4.Administrative Tasks:
- Maintain the front desk area, ensuring it is organized and presentable at all times.
- Assist with off-peak administrative duties as assigned, such as filing, data entry, and inventory management.
5.Customer Relationship Management:
- Build rapport with guests to encourage repeat business and convey a sense of personalized service.
- Capture guest feedback and assist in resolving any issues to enhance guest satisfaction.
Qualifications:
- High school diploma or equivalent; associate's degree in hospitality or business preferred.
- Previous experience in hotel front desk or night audit role is highly desirable.
- Proficient in basic accounting principles and financial software; experience with hotel management software (e.g., Opera, lightspeed FIDELIO) is a plus.
- Strong attention to detail and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Flexible availability, including weekends and holidays.
Physical Requirements:
- Ability to stand for extended periods and perform tasks that require physical stamina, such as lifting and moving items up to 25 pounds.
Benefits:
- Competitive salary and potential for overtime pay.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Employee discounts on accommodations and hotel services.
Hyatt Centric South Beach is an equal opportunity employer and encourages applications from all qualified individuals. Join our team and help us provide memorable experiences for our guests!
Night Auditor
Night auditor job in Miami Beach, FL
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyNight Auditor
Night auditor job in Plantation, FL
Night Auditor
We are seeking a detail-oriented and dependable Night Auditor to manage overnight front desk operations and ensure accurate daily financial reporting. In this role, you'll assist guests with late check-ins, reconcile the day's transactions, and prepare reports for management. Ideal candidates are organized, trustworthy, and enjoy working independently in a quiet, overnight setting.
Key Responsibilities
You will be the key to our hotel's financial accuracy during the overnight hours, ensuring all transactions are recorded and reconciled correctly.
Your daily tasks will include auditing guest accounts, processing night audit reports, and assisting with guest check-ins and checkouts.
You will report to the Front Office Manager or Director of Finance/Controller.
A career as a night auditor can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a position in hotel accounting or finance.
Education & Experience
Hotel experience is always a plus! Applicants should have:
A high school diploma, a GED, or one year of hotel experience
Previous experience in a similar or related position
A combination of education and experience
What You'll Need to Succeed
Eligible to work in the United States
Ability to read, write, and communicate effectively in English
Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations
Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
A warm, professional demeanor that reflects HVMG's Culture of Excellence
Why Our Associates Love HVMG
Career growth opportunities across our nationwide portfolio
Flexible scheduling
Access up to 40% of your earned wages before payday with PayActive
Paid Time Off (PTO) and Paid Holidays
Full healthcare benefits: medical, dental, and vision
401(k) with guaranteed 4% match and no vesting period
Exclusive hotel and food & beverage discounts
About HVMG
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
Night Auditor
Night auditor job in Palm Beach, FL
Job DescriptionDescription:
As the Night Auditor at Palm House, you will play a critical role in ensuring the smooth operation of the hotel during overnight hours. This position combines front desk responsibilities with end-of-day financial reconciliation. You will be responsible for auditing daily financial transactions, assisting guests with late-night check-ins or inquiries, and ensuring all departments are properly closed out for the day in accordance with property standards.
The ideal candidate is detail-oriented, dependable, and experienced in luxury hospitality or hotel finance operations, with strong customer service and problem-solving skills.
Requirements:
Key Responsibilities:
Financial & Audit Duties:
Accurately reconcile all guest folios and hotel revenue for the day across departments (F&B, Front Office, etc.).
Balance and verify daily cash receipts, credit card transactions, and room charges.
Run night audit procedures in the hotel's Property Management System (Opera preferred).
Prepare and distribute daily financial and operations reports to management.
Identify and correct discrepancies in accounts or transactions.
Ensure that all postings, adjustments, and charges are accurate and documented.
Guest Services:
Greet and assist guests with check-ins, check-outs, and overnight inquiries.
Handle late-night guest requests, complaints, or emergencies with a high level of professionalism and discretion.
Communicate guest needs and relevant shift information to morning staff and leadership.
Ensure lobby and front desk areas remain clean, secure, and guest-ready overnight.
Maintain knowledge of property amenities, services, and emergency procedures.
Security & Operations Support:
Complete safety walks and property checks as required.
Assist in emergency situations by following hotel protocols and contacting appropriate personnel.
Qualifications:
High school diploma or equivalent required; college degree in Accounting, Hospitality, or Business preferred.
Minimum 1-2 years of experience in hotel front office, accounting, or night audit roles.
Experience with Opera, Unifocus or similar hotel property management systems required.
Strong analytical, mathematical, and problem-solving skills.
Excellent communication and guest service abilities.
Ability to work independently with minimal supervision.
Knowledge of basic accounting principles and financial reconciliation processes.
Physical Requirements:
Ability to remain at a desk for extended periods while working on a computer.
Ability to stand and walk periodically.
Must be able to lift up to 10 pounds (e.g., reports, supplies, light luggage).
Must be able to work overnight shifts, weekends, and holidays as scheduled
Night Auditor | Tideline Ocean Resort + Spa | Palm Beach, FL
Night auditor job in Palm Beach, FL
About PM Hotel Group
PM Hotel Group is an award-winning, independent hospitality management company recognized for its innovative commercial strategies, high-performing culture, and purpose-driven approach to hospitality. With a diverse portfolio of branded and independent hotels across the United States, PM Hotel Group is dedicated to delivering exceptional results for owners, associates, and guests through strategic leadership, collaboration, and operational excellence.
About Tideline Palm Beach Ocean Resort & Spa
The newest addition to the PM Hotel Group family, Tideline Palm Beach Ocean Resort & Spa is a luxury beachfront retreat located on the exclusive shores of Palm Beach, Florida. Known for its serene atmosphere, sophisticated design, and ocean-inspired wellness experiences, Tideline offers guests a tranquil escape that blends modern elegance with coastal charm.
What You'll Do:
Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day.
Some of your nightly duties include:
· Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
· Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.
· Answer guests' questions about the hotel services and amenities.
Where You've Been:
We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Hotel Night Auditor/ FO Agent
Night auditor job in Miami, FL
Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a full-time Night Auditor.
This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!
WHO WE ARE?
From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel's interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities.
YOUR ROLE AS A NIGHT AUDITOR:
We are looking for a Night Auditor for two days and regular day shift Front Office Agent, please apply to this role if this is something you are interested in. A Night Auditor to assist guests with their overnight requests and balance accounts from the day shift.
The Night Auditor's responsibilities include checking in guests, handling their requests, and taking reservations. The Night Auditor also reconciles all accounts, processes invoices, and prepares paychecks.
Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
RESPONSIBILITIES
Check-in guests, answer phones and take reservations
Respond to guest complaints, requests, and emergencies
Process invoices, post checks to vendors, and distribute employee checks
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out-of-balance accounts
Keep accurate financial records and ledgers
Help prepare for forecasts and audits
REQUIREMENTS AND SKILLS
Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
Experience with accounting and facilities management software
Excellent math skills
An eye for detail
Good problem-solving skills
Strong customer service skills
The ability to multitask
Strong written and verbal communication skills
Availability to work overnight
BSc in accounting, finance, or relevant field
INTENT AND FUNCTION OF S:
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer.
READY TO JOIN OUR TEAM?
We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Equal Employment Opportunity
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NIGHT AUDITOR
Night auditor job in Bay Harbor Islands, FL
PLACE OF WORK: Front Office and back office areas. A focal point for all guest/visitor reception and inquiries. Service areas of the hotel, Accounting offices and computer room.
JOB OVERVIEW: Check in/check out hotel guests courteously and efficiently, process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Run and compile accurate and timely reports. Perform proper maintenance of hotel computer systems in keeping with hotel procedures.
REPORTS TO: Front Office Manager and Assistant, Controller, Operations Manager.
KEY-
RELATIONSHIPS:
Internal: Front Office staff, Bell/Door staff, Valet Parking staff, Communications staff, Concierge staff, Reservations staff, Front Office management, hotel managers and assistants, Sales, Housekeeping, Food and Beverage staff, Accounting, Engineering and Security, hotel corporate office staff.
External: Hotel guests/visitors, tour company representatives, limousine service personnel, other hotels.
STANDARD
SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
QUALIFICATIONS:
Essential:
1) High school graduate.
2) Ability to compute accurate mathematical calculations.
3) Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone.
4) Ability to provide legible communication and directions.
Desirable:
1) Some college or training in hospitality industry.
2) Previous experience as a Front Office Receptionist.
3) Previous cashiering experience.
4) Knowledge of computers.
5) Fluency in a foreign language, preferably Spanish, French or Japanese.
6) Previous auditing or statistician experience.
SKILLS:
Essential:
1) Ability to input and access data in computer.
2) Ability to understand guest inquiries and provide responses.
3) Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.
4) Ability to focus on guests' needs, remaining calm and courteous.
5) Ability to think clearly, quickly and make concise decisions.
6) Ability to prioritize, organize and follow up.
7) Ability to work well under pressure of any arrivals/departures within any given period of time.
8) Ability to focus attention on details.
9) Ability to maintain confidentiality of all guests and hotel information.
10) Ability to ensure security of guest room access.
11) Ability to remain stationary at assigned post for extended periods of time.
12) Ability to work cohesively with other departments and co-workers as part of a team.
Desirable:
1) Previous guest relations training.
ESSENTIAL JOB FUNCTIONS:
1) Maintain complete knowledge at all times of:
a) All hotel features/services, hours of operation.
b) All room types, numbers, layout, decor, appointments and location.
c) All room rates, special packages and promotions.
d) Daily house count and expected arrivals/departures.
e) Room availability status for any given day.
f) Scheduled daily group activities.
2) Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
3) Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
4) Meet with supervisor to review daily assignments and priorities.
5) Meet with departing Front Office Receptionist(s) to review business status and follow up items.
6) Access all functions of the computer system according to established procedures and standards.
7) Set up workstation with necessary supplies; maintain cleanliness throughout shift.
8) Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Answer Concierge and Bell Stand telephone when staff is not available.
9) Promote positive guest relations to all individuals approaching the Front Desk.
10) Accommodate all requests for information in a congenial manner.
11) Process all guest check-ins according to established hotel requirements:
a) Confirm reservation in system and review all noted information.
b) For guests without a reservation, sell a room type agreed upon.
c) Register guest in computer and make appropriate notes on the registration card.
d) Verify registration card information with guest.
e) Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
f) Assign guest room.
g) Advise guest of any messages, mail, faxes, etc. received for them.
h) Inform guest of room safe and mini-bar key and room key procedures.
i) Issue parking passes/validate valet parking tickets and enter information in computer.
j) Communicate services and amenities included in packages to guests on packages.
k) Obtain proper identification for tax-exempt guests and attach form to registration card.
l) Obtain guest signature for designated paperwork.
m) Obtain Bell Person to escort guests and transport their luggage to the room.
12) Maintain guest history files on all guests.
13) Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
14) Set up accurate accounts for each guest checking in according to their requirements, i.e.
sharewiths, separate room/tax/incidentals, comps.
15) File registration cards and vouchers in bucket by room number.
16) Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests.
17) Accommodate room changes expediently.
18) Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.
19) Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction.
20) Take, record and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals.
21) Accept and record wake-up call requests; delivery to PBX.
22) Issue safe deposit boxes to guests and ensure security of keys.
23) Distribute all guest and department mail.
24) Monitor, send and distribute guest faxes.
25) Document and confirm reservations and cancellations.
26) Block rooms in the computer and follow through on designated requirements.
27) Pre-register designated guests and prepare key packets.
28) Communicate pertinent guest information to designated departments/personnel, i.e. special requests, amenity delivery.
29) Generate, print and distribute daily and weekly reports.
30) Resolve discrepancies on the room status report with Housekeeping.
31) Match the bucket check to in-house guest ledger report; report discrepancies to manager.
32) Process all checkouts according to established hotel requirements.
a) Resolve any late charges.
b) Present folio to guest and resolve any disputed charges.
c) Settle guest accounts following Accounting procedures.
d) Retrieve guest room key from guest.
e) Request guest comments on their stay.
33) Process express checkouts throughout the shift.
34) Handle requests for late checkouts according to established hotel procedures.
35) Conduct group check-ins/outs according to established hotel procedures.
36) Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.
37) Adhere to all cashiering procedures:
a. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
b. Make change for guest.
c. Cash guests' personal checks/travelers checks.
d. Post charges.
e. Settle room accounts.
f. Run closing reports.
g. Count bank at end of shift.
h. Complete designated cashier reports.
i. Balance receipts.
j. Drop receipts.
k. Secure bank.
41) Legibly document pertinent information in the logbook.
42) Run audit reports.
43) Compile Flash report, Revenue and Spread Sheets.
44) Perform computer maintenance procedures for Encore and Micros systems.
45) Successfully complete the training/certification process for this position.
SECONDARY JOB FUNCTIONS:
1) Assist PBX with switchboard duties.
2) Assist with Reservations calls. Handle all Reservation calls after that office closes; process,
record and follow up any details relative to such.
3) Provide Concierge service when no Concierge is available.
4) Assist in other Front Office areas as assigned.
5) Provide guest room tours.
6) Legibly document maintenance needs on work orders and submit to Engineering.
NOTE:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Auto-ApplyNight Auditor | Tideline Ocean Resort + Spa | Palm Beach, FL
Night auditor job in Palm Beach, FL
What You'll Do:
Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day.
Some of your nightly duties include:
· Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
· Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.
· Answer guests' questions about the hotel services and amenities.
Where You've Been:
We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.