Night auditor jobs in Tamiami, FL - 375 jobs

Job Description from 11pm-7am Are you a night owl who enjoys creating a welcoming environment and keeping things running smoothly behind the scenes? Join our team as a Night Auditor, where you'll play a key role in ensuring exceptional guest experiences and the accuracy of our daily financial operations. Compensation: Location: What You'll Do As the Night Auditor, you'll be the friendly face that greets guests during the overnight hours and the detail-oriented professional who ensures our records are accurate. Your responsibilities will include: Welcoming and assisting guests with check-ins, check-outs, and general inquiries. Handling guest issues promptly and courteously. Answering and directing phone calls to the right departments. Performing nightly audit functions such as reconciling transactions, maintaining key logs, filing registration cards, and preparing audit reports. Supporting special projects and maintaining resort safety standards. What We're Looking For We're seeking someone who is both guest-focused and detail-driven. The ideal candidate has: Previous hotel or resort front desk and customer service experience. Strong communication and multitasking skills in a fast-paced environment. Proficiency with basic computer systems (word processing, internet-based software). A high school diploma or GED, plus 1-3 months of related experience/training (or an equivalent combination). Flexibility to work overnight, 3rd shift, including weekends and holidays. Why You'll Love It Here Be part of a team that values professionalism, hospitality, and teamwork. Build valuable skills in guest services, financial reporting, and resort operations. Enjoy a supportive environment where your role makes a direct impact on guest satisfaction and resort success. If you're ready to bring your hospitality skills to the overnight shift and thrive in a role that balances guest service with attention to detail, we'd love to hear from you! Apply today to join our team as a Night Auditor.

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to THesis Hotel Miami, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the vibrant city of Miami, Florida, our hotel offers 245 stylish guest rooms and 15,432 sq ft of versatile meeting space, providing an exceptional environment for both guests and employees. At THesis Hotel Miami, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you'll work in a dynamic and supportive setting, surrounded by the lively energy and cultural richness of Miami. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at THesis Hotel Miami. Take the first step towards a rewarding career by applying today. Job Summary: INSERT PROPERTY SPECIFIC INFORMATION (i.e. Resort Marketing Details, Sign-On Bonus, Property Specific Benefits, etc..) What you will have an opportunity to do: We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and “WOW” guests through recovery when things aren't quite right Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Generate, Print and distribute daily and weekly reports Ensure the Night Audit procedures are followed with great attention to detail Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. What are we looking for? Must have the ability to work the overnight hours A high attention to detail High school diploma or equivalent. A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills. Ability to work in a fast-paced setting. Ability to stand for the duration of the shift. Must be available to work various shifts including weekends and holidays. Compensation: $16.00 - $19.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Job Description Job Title: Front Office Night Auditor Job Type: Part-Time About Us: Salt Hotels is a family business born from a lifetime of hospitality experience. Our mission is simple. We create settings and scenarios that connect people together. We create a home for our guests - and we care for our employees like family. ”With us, it's personal”. At Salt Hotels Collection, we redefine hospitality through a unique blend of service excellence, design innovation, and community immersion. As a Front Office Agent, you will be an integral part of our team, embodying our commitment to authentic hospitality, inclusivity, and education. We are excited to welcome individuals who are passionate about creating memorable guest experiences and contributing to our dynamic community-oriented culture. What you will do: Guest Services: Provide exceptional customer service to all guests, ensuring their needs are met with efficiency and warmth. Offer personalized recommendations and assistance to enhance their stay experience. Check-In/Check-Out: Perform check-in and check-out procedures accurately and efficiently, maintaining a welcoming and professional demeanor throughout the process. Reservations: Assist guests with room reservations, modifications, and cancellations. Utilize the hotel's reservation system to manage bookings effectively. Front Desk Operations: Manage front desk activities including answering phone calls, responding to emails, and addressing guest inquiries promptly and courteously. Payment Processing: Handle cash, credit card transactions, and other forms of payment accurately, adhering to established procedures and protocols. Night Audit: Reconcile the day's transactions, ensuring all financial records are accurate; includes verifying payments, auditing guest folios, generating daily reports, and preparing for the next day's operations. Collaboration: Work closely with other hotel departments such as housekeeping, maintenance, and food & beverage to ensure seamless guest experiences. Sales Support: Promote hotel amenities, services, and special packages to guests to enhance their stay and increase revenue opportunities. Safety and Security: Maintain a secure and safe environment for guests and staff by adhering to safety protocols and monitoring surveillance systems. Community Engagement: Embrace the hotel's commitment to community immersion by participating in local events, supporting initiatives, and fostering connections with residents and businesses. What you will need: Previous experience in a front office or guest service role, preferably within the hospitality industry. Excellent communication and interpersonal skills with a friendly and approachable demeanor. Strong organizational skills, solution-oriented mindset, and a keen attention to detail. Proficiency in using various software platforms. Flexibility to work varied shifts, including weekends and holidays. A genuine passion for hospitality and a commitment to delivering exceptional guest experiences. Hotel Experience Required

To accurately post or ensure the posting of all guest charges, balance the guest folios, and total the day's financial transactions; to update statistical data as required; to neatly prepare end-of -day reports, by specific department or detail; and to securely store “back- up data.” Duties and Responsibilities: Audit, balance, post and report on the front desk to include but not limited to; room charges, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify and report on Room information to provide management with a picture of how they are performing. Run night audit final after ensuring all revenues are in balance nightly. Greets and completes established check-in procedures for arriving guests daily, using both manual and computerized methods, to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) daily by following established manual and computer procedures to close guest accounts and open the room for the next sell. Maintains good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls. Perform the duties of a Front Desk Clerk Ensures that lobby is well-maintained, properly lit and with music at proper volume Maintains and ensures compliance of all policies and procedures Attend and actively participate in all front office meetings. Participate in all training and cross training programs. Other Functions : Performs other duties as assigned Minimum Qualifications: High school diploma and 2 years work experience in a hotel property with preference in the Rooms Division Knowledge, Skills and Abilities : Knowledge of general hotel practices Excellent communication skills both oral and written Ability to operate basic office equipment, such as faxes, copiers, multi-lined telephones and printers Computer knowledge and proficiency required, i.e. Excel and Word, Fidelio/Opera, Strong interpersonal, organizational and time management skills required Working Conditions: Work is not performed in an office environment and requires evening, weekend and holiday hours. Extended periods of standing and walking are required.

* . The Mission Control Agent (Night Auditor)- Night Audit is responsible for creating a welcoming first impression and second arrival experience for all guests staying at or coming to the hotel. Additionally, they will check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, audit and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Major Duties & Responsibilities: Assures that Mission Control desk is covered and always maintained. Reviews arrivals and departures for guest preferences to ensure customer satisfaction. Checks guests in and out of hotel and provides other assistance if needed. Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, giving directions, etc. Responds and acts promptly on guest's complaints, service or security problems. Resolves all guest issues resulting in win-win outcomes. Reviews logbook for any actions or messages passed on by previous shift. Performs switchboard responsibilities ensuring that all calls are answered and all wake up calls are delivered in a timely fashion according to Hotel standards. Ensures proper backup is attached to the corresponding folios. Monitors and ensures that security officers perform responsibilities as required. Ensures that all guest charges are posted accurately to the guest folios. Runs and verifies pre-audit steps to ensure final update accuracy. Reviews the room rate variance report and checks for obvious or questionable rates. Investigates questions and corrects if errors found. Balances all credit card and direct bill payments before transferring to city ledger. Prints out statements of all bills transferred to city ledger. Ensures all interfaces are operational. Generates direct billing statements. Packages all night audit backup material for review by the hotel accountant. Passes on any information gathered during the audit that may be of significance to the hotel accountant via e-mail. Monitors present day availability and house count and take appropriate action as needed. Resolves any staff shortages that arise on shift. Assists in Fire Safety and Emergency Preparedness Program as required. Familiar with crisis manual and be able to put into action as needed. Prints reports for start of the business day, for the General Manager, Front Desk and Housekeeping. Prepares daily hotel communication (YO Daily) with information including VIP arrivals, hotel occupancy, Human Resources, Sales, and Food & Beverage information. Emails Yo Daily to all Crew Member distribution group by 7 a.m. Maintains and accounts for assigned cash bank and front office cash record. Prepares a bank count sheet for Manager. Performs miscellaneous duties as required. Flexible schedule allowing for the ability to work all shifts including: mornings, evenings, overnights, holidays, and weekends.

Key Responsibilities: Perform nightly audits of financial transactions, including guest folios, onboard revenue, and cash handling, to ensure accuracy and compliance with company policies and procedures. Reconcile revenue accounts, including food and beverage sales, retail purchases, and onboard activities, by comparing sales data with transaction records and resolving any discrepancies or errors. Prepare daily reports summarizing financial activity, including revenue totals, cash balances, credit card transactions, and discrepancies, and distribute reports to appropriate departments and management. Process guest check-ins and check-outs during the overnight shift, including verifying identification, processing payments, and issuing room keys or cruise cards as needed. Respond to guest inquiries, requests, and concerns in a timely and professional manner, providing assistance and resolving issues to ensure guest satisfaction. Monitor security cameras and conduct regular patrols of public areas to ensure the safety and security of guests, crew, and ship facilities during the overnight hours. Assist with administrative tasks, such as data entry, filing, and record keeping, to support the efficient operation of the front desk and accounting departments. Collaborate with other departments, including housekeeping, food and beverage, and guest services, to address any operational or guest service issues that arise during the night shift. Qualifications: High school diploma or equivalent; additional education or training in accounting, hospitality management, or related field is a plus. Previous experience in accounting, finance, or hospitality, with knowledge of cash handling procedures, financial reconciliation, and guest service principles. Strong analytical skills and attention to detail, with the ability to accurately reconcile accounts and identify discrepancies or errors in financial data. Excellent communication and interpersonal skills, with the ability to interact professionally with guests, crew, and management during overnight shifts. Proficiency in Microsoft Office Suite and accounting software applications, with the ability to generate reports, enter data, and perform basic calculations. Ability to work independently and prioritize tasks effectively in a fast-paced, dynamic environment with minimal supervision. Flexibility to work overnight shifts, including weekends and holidays, as required in a 24/7 operation onboard a cruise ship. Fluency in English; additional language skills are a plus, particularly languages commonly spoken by our international guests. Working Place: Miami, FL, United States

This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required. Will be required to assume position of Person in Charge (PIC) during the overnight shift. Job Duties Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment Posts transactions to guest and master accounts Reviews guest account balance, ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc. Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. Handles guest requests and concerns in courteous and efficient manner Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner Prepares guest amenities, and ensures delivery in a timely manner Handles in-house guest reservation requests such as extension, late check-out, and rebooking Handles check-out procedures swiftly and accurately and assists guests on departure. Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests Stores guest luggage Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security Operates the franchise terminal and performs designated maintenance tasks Maintains procedures for credit control and handling of financial transactions Maintains guest safety & privacy by adhering to established procedures Issues safety deposit boxes for guest use, following security protocol Monitors key box, issuing keys to the appropriate staff members. Logs all transactions Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences Assists with the relocation of guests, when necessary Assists other departments during slow periods Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges. Transfers charges and deposits to master accounts. Closes necessary accounts at month end. Prepares final reports of all daily revenue summaries. Posts all room and tax revenues and late charges, including No-Shows. Insures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties) Changes system date. Follows all company policies and procedures as outlined in Policy Manual. Responsible for Life Safety Procedures and equipment Participates (at some properties) in Manager on Duty schedule. Additional duties may be added at any time at the discretion of management. Consistently models the behavior of a ‘Baywood Ambassador' who: Maintains a professional image, including grooming, verbiage, and body language, at all times. Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact. Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction. Fosters teamwork by offering assistance to others, as needed. Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department. Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures. Recommends other Baywood properties to our guests, when appropriate. Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!' demonstrating our motto ‘It's Better at Baywood!' Education: High School diploma Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required) Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on geographic market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Baywood Hotels' standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (PMS) Ability to remain calm during stressful situations Physical Demands Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours) Sitting: Rarely Bending, Stooping, Reaching: Occasionally Lifting, Push/Pull: 40 lbs infrequently Driving: Rarely Traveling: None Environmental Conditions: Inside: Protection from weather conditions but not temperature changes Outside: Rarely View all jobs at this company

Job Title: Night Auditor Department: Front Office Reports To: Front Desk Manager FLSA Status: Non-Exempt The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, and organizing, management reports on a timely basis, and reviewing billings and city ledger transactions Also is responsible for effectively communicating reports to all levels of management and fulfilling all guest service-related duties. RESPONSIBILITIES: Understand and operate all functions of front desk activities. Complete postings of all charges to guest folios. Reconcile revenues with PMS revenue reports. Generate and prepare the manager's daily report for the Management Review. Process guest check-ins: confirm reservations, assign rooms, and issue room keys. Process hotel room postings invoices, transactions, room charges, refunds, etc. Maintain all records of room allowances and credits. Process all check-outs and resolve disputed charges. Answer all telephone calls promptly and courteously. Follow established key control and guest security requirements. Prepare various daily activity reports including. Food and beverage sales charge reports; and other income-producing department reports including closing reports as instructed by the finance department. Coordinate guests' requests with other hotel departments. Work on special projects as assigned. Provide information regarding availability and rates for members and guests. Monitor room status information. Know room locations, types of rooms available, and room rates. Report unusual occurrences or requests to Security and Management. Familiar with all safety and emergency procedures and accident prevention policies. Maintain the cleanliness and neatness of the front desk and lobby areas. Perform other appropriate tasks assigned by the Overnight Manager. Process EOD turnover in the PMS system. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Gale Miami Hotel & Residences S.O. Ps to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Be able to reconcile the following: Spa sales charge reports as instructed by the finance department.-collecting the Spa receipts daily per MOP Valet nightly sales reports Reconcile revenues with PMS revenue reports ( including open folios and house accounts) Completion of “Check Out with Balances Folios” to ensure that all balances are at Zero. Completion of Credit Limit Balances to ensure all Credit Card Approvals are up to Date. Attend all hotel-required meetings and trainings. Perform other duties as requested by management. QUALIFICATIONS: Proven experience minimum 2 years as a Night Auditor or in a similar role, preferably in the hospitality industry. Experience with accounting and facilities management software. Proficiency in Microsoft Office. Advanced math and bookkeeping skills Excellent verbal communication and customer service skills. Ability to lift/carry up to 50 pounds of weight occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to stand for up to (8) hours without assistance. Always maintain a warm and friendly demeanor. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Maintain regular attendance required by scheduling, which will vary according to the needs of the hotel. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel-related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. EDUCATION: High School degree, GED or Equivalent. Bachelor's degree in hospitality and tourism (preferred) LANGUAGE SKILLS: Excellent verbal communication skills in English and Spanish (preferred). REASONING ABILITY: Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners. Ability to work well under pressure and respond quickly and effectively to emergencies. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Standing for prolonged periods. Able to lift/carry up to 50 pounds, etc. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary. The position is an at-will position and subject to termination with or without cause or notice.

Hampton Inn and Suites Miami Brickell Hotel is seeking a detailed, outgoing, customer service pro to fill our Night Auditor position. As a Night Auditor, you'll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE - Passionate with the spirit to serve. EXCELLENCE - Committed to excellence that inspires results. ADAPTABLE - Adjust, adapt, and overcome. COMMUNITY - Creators of a collaborative community invested in growth. HUMBLE - Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you'll do Provide outstanding service while checking guests in and out. Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy. Process payments for guests and make necessary changes/updates to their accounts. Enter and update reservation information in the system. Collaborate with other departments to communicate information about room availability and status. Maintain the front desk ensuring the area is clean, welcoming, and organized. Close and balance room accounts. Run, print, and distribute various reports. Make adjustments to accounts as needed. Why Hampton Inn and Suites Miami Brickell Hotel: Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We'll make sure you have what you need to excel in your career! Nationwide hotel employee rates at select properties. Medical benefits. Paid vacation time. 401k Retirement Plan. EDUCATION AND EXPERIENCE Preferred 1 year of customer service experience. Exceptional verbal and written communication skills. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 15 pounds. Must be able to navigate various departments of the organization's physical premises. AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

←Back to all jobs at Red Roof Plus Miami Airport Night Auditor Introduction: We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage the front desk during the overnight shift, including handling guest check-ins and check-outs Answer phone calls and respond to online inquiries in a timely and professional manner Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports Monitor and maintain inventory of supplies and equipment Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a night auditor or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Excellent attention to detail and problem-solving skills Flexibility to work overnight shifts, including weekends and holidays Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.

Job Description Night Auditor (Part Time, Hotel Experience - Marriott) AC & Element Miami DT-33130 We are seeking a detail-oriented and customer-focused Night Auditor to join our team on a part-time basis. The Night Auditor will play a crucial role in ensuring smooth hotel operations during the overnight shift, delivering excellent service, and handling administrative duties effectively. Key Responsibilities: - Perform nightly audits of all hotel transactions and balance financial records. - Provide exceptional customer service to guests during the overnight hours. - Process guest check-ins and check-outs efficiently and accurately. - Address and resolve any guest inquiries or concerns promptly and professionally. - Ensure the security and safety of the hotel and its guests at all times. - Prepare and distribute daily reports and financial statements for management review. - Collaborate with other departments to ensure guest satisfaction and smooth operations. Qualifications: - Previous hotel experience, particularly with Marriott properties, is preferred. - Strong mathematical and analytical skills to perform financial audits. - Excellent customer service skills and a friendly attitude. - Ability to work independently and handle night shift duties responsibly. - Proficient in using hotel management software and computer applications. - Strong organizational skills and attention to detail. Working Hours: - Part-time position with overnight shifts, including weekends and holidays. Benefits: - Competitive hourly wage. - Opportunities for career growth within Marriott International. - Access to travel discounts and hotel stay benefits. - Supportive and inclusive team environment. AC & Element Miami DT is an equal opportunity employer committed to diversity and inclusion in the workplace. We look forward to welcoming you to our team!

The Regency Hotel is hiring! Be a part of an incredible transformation by applying with us today! With a distinctive boutique ambiance, the Regency is a leading choice among Miami hotels. Our personalized service, attention to detail, and independent mind set differentiate us from our competitors. Job Description NightAuditors and desk agents are responsible for greeting and registering the guest,providing outstanding guest service during their stay, and settling the guest'saccount upon completion of their stay. However, the realm of responsibilitieswill extend beyond that of atypical front desk agent. This allows the Guest Service Agent to expand their skill sets and work in a fast pacedenvironment with new challenges daily. Primaryresponsibilities include: Registeringguests, making and modifying reservations, hotel operator, and concierge duties.candidate must possess a positive and upbeat personality with a desire todeliver outstanding customer service to our guests. Also must have the abilityto multi-task, be detail-oriented, and be able to problem solve in order toeffectively deal with internal and external customers as well as closing thenights operations /night audits procedures. Duties Must have a flexible schedule, Friday and Saturday night audit shifts are mandatory •beresponsible for accurate check-in and checkout of all hotel guests •collectpayments and post in the system •utilizeproper telephone etiquette when answering phones •utilizeproper telephone etiquette when answering phones, amenities and surrounding areato guest inquiries •willattend department meetings as necessary •performshift audit at completion of shift *Night Auditor Only •performcashiering duties utilizing MSI for hotel store purchases •followsafety and security procedures •communicateas necessary with other Departments •understandsand apply emergency procedures Qualifications Qualifications · Considerable knowledge of computer systems for registration,reservations and back up systems. · Above average mathematical comprehension to understand and interpretnumbers as they apply to operations in hotels. · Ability to read, write, speak and understand the English language tocommunicate with guests and employees. · Thorough organization and supervisory skills proficient inaccomplishing the task. · Ability to develop subordinates to enhance advancement in the hotel andcompany. · Ability to analyze complex statistical data and make judgmentsaccordingly. · Ability to effectively deal with internal and external customers, someof whom will require high levels of patience, tact and diplomacy to defuseanger, collect accurate information and resolve conflicts. Additional Information Additional information Pay rate for this Job is based on experience. Personal Days Health Care Insurance Additional Insurance 401K All your information will be kept confidential according to EEO guidelines

The Wurzak Hotel Group is looking to add a skilled Night Auditor to their team to manage all aspects of hotel guest's accommodation within the Dalmar & Element hotel in downtown Fort Lauderdale, FL. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. General Requirements Perform all check-in and check-out tasks Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest request cannot be met Complete the pass-on log whenever a complaint is reported Maintain all areas of the front desk Take the initiative to greet guests in a friendly and warm manner Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to guests' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Cover other areas of hotel as needed Other duties as assigned Education and Experience Prior experience as a Hotel Front Desk Agent, Night Auditor, Receptionist, or similar role Experience with hotel reservations software, Lightspeed & EMPOWER GXP Customer service experience Excellent communication and organizational skills Our Perks Competitive Salary Paid Time Off Medical, Dental, Vision health insurance Robust supplemental insurance for Life, AD&D, Pets, legal and more Wellness programs for mental, physical, and financial wellness Hotel and travel discounts Generous retirement/401k benefits Education and professional development Complimentary employee meals Who We Are Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG's core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests. WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies. WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone's race, gender, disability, or any other basis protected under federal, state, or local laws. EEO m/f/d/h

Night Audit The Night Auditor is responsible for the prompt and efficient balancing of the day's transactions of the entire hotel, as well as for safeguarding both the hotel's guests and its assets by following all established safety and security policies. He or she is responsible for the courteous and efficient check in and check out of guests and for meeting many other guest needs during their stay. The Night Auditor is also responsible for the collection of monies for services rendered during a guest stay. Responsible for the smooth operation of the front office, and for insuring that all standard operating procedures pertinent to the Front Office are followed. Experience & Education: • 1 to 2 years of experience in a hotel or a related field preferred • High School diploma or equivalent required • College course work in related field helpful • Previous customer service experience strongly preferred. • Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio. • Ability to work with Microsoft Office products and various other software programs. • Valid driver's license required. Requirements: Work Environment - Ability to work: • Under variable temperature conditions • Under variable noise levels • Indoors • Around dust and or mite hazards • Long hours sometimes required. Physical Requirements: • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects • Ability to work under variable temperatures and noise levels • Near Vision - The ability to see details at close range • Ability to bend, stretch, twist or reach with your body and arms • Must be able to stand and/or walk for lengthy periods of time Mental Requirements: • Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English • Must be able to evaluate and select among alternative courses of action quickly and accurately • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary • Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests • Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions • Multi-Lingual skills helpful Essential Duties & Functions: • Approach all encounters with guests and employees in a friendly, service oriented manner • Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel • Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working • Comply at all times hotel's policies and procedures to encourage safe and efficient hotel operations • Positively interact with hotel guests • Check guests in and out of the hotel • Confirm payment method at check in and obtain full payment at check out • Log all requests and confirm completion • Direct guests to daily functions within the hotel • Review PMS inventory and house count for availability and rates • Book reservations for day of arrival or future stays • Balance and prepare individual paperwork for closing shift • Balance bank daily (which includes counting bank before beginning a shift and after shift closes) • Maintain and market special guest programs • Handle incoming/outgoing calls • Take and deliver messages • Be familiar with guest privacy • Provide information about hotel • Know emergency procedures • Know VIP procedures • Run copies and charge guests as needed • Send faxes and charge as needed • Run daily arrival report and annotate guest reservation/inform team of special requests • Review changes in Policy and Procedure • Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt • Stock and clean work space for next shift • Distribute billing reports to hotel outlets • Prepare key check inventory • Block bus tours and notify Housekeeping • Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention • Balance number of rooms and revenue • Prepare necessary reports • Balance Guest Services and Food and Beverage cashiers' work • Balance credit cards • Make credit card deposits Non-Essential Duties: - Other duties as assigned.

Responsibilities Must be able to work 11 pm- 7 am Maintain complete knowledge of hotel operations, scheduled daily activities, and room products. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Ascertain callers' needs through open-ended questions. Describe room accommodations and all amenities. Accommodate special requests and designate such in the system following the hotel's standard operating procedures. Access guest history records to best service guests; maintain accurate information in guest history files. Resolve guest complaints, ensuring guest satisfaction. Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure. Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery). Present folio to guest and resolve any disputed charges. Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information. Perform additional duties, as assigned. If you believe hospitality and a friendly smile are your strengths, we want to talk to you! EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace. Notice: the hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.

The Part Time Weekend Night Auditor at the Residence Inn by Marriott Pompano Beach Central is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am, Friday and Saturday). ESSENTIAL FUNCTIONS: Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Initiate and complete the End of Day process. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e., miscellaneous revenue, telephone postings, valet laundry, server and desk agent's paperwork, etc.) Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Run morning reports according to MCR and Brand procedures. Complete any reports as requested by management in a timely manner. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Maintain proper operation of the telephone switchboard. Answer guest inquiries about hotel service, facilities, and hours of operation. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel. Assist with breakfast setup in select hotels. Respond to guest requests in a timely and professional manner. Maintain confidentiality and security of all guests and hotel information. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction. Be aware of all rates, packages, and special promotions. Be familiar with all in-house groups and high demand/restricted dates. Take all necessary information when taking room reservations and follow rate quoting scenario. Be knowledgeable of the front desk computer system. Log and deliver packages, mail, and messages. Be knowledgeable of the property and amenities, along with any special events, local area attractions and things to do around the hotel. Accurately complete the check-in and checkout process. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction. Restocks front desk area and supplies as required or assigned by immediate supervisor. Perform other duties as assigned. MINIMUM QUALIFICATIONS: Must have a positive attitude and willingness to learn. Demonstrate the ability to multi-task. Demonstrate the ability to be detail oriented. Demonstrate the ability to problem solve to effectively deal with internal and external customers. Must have basic English verbal and written communication skills. Must work well in stressful, high-pressure situations. Basic math skills. Must have the ability to obtain alcohol awareness certification as required by the State. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. Must be able to communicate information and ideas clearly. Must have a desire to serve all guests. Must meet the legal age to serve alcoholic beverages (at select properties). PREFERRED QUALIFICATIONS: Experience in a hotel or a related field. Brand knowledge and experience.

Night Auditor We are seeking a detail-oriented and dependable Night Auditor to manage overnight front desk operations and ensure accurate daily financial reporting. In this role, you'll assist guests with late check-ins, reconcile the day's transactions, and prepare reports for management. Ideal candidates are organized, trustworthy, and enjoy working independently in a quiet, overnight setting. Key Responsibilities You will be the key to our hotel's financial accuracy during the overnight hours, ensuring all transactions are recorded and reconciled correctly. Your daily tasks will include auditing guest accounts, processing night audit reports, and assisting with guest check-ins and checkouts. You will report to the Front Office Manager or Director of Finance/Controller. A career as a night auditor can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a position in hotel accounting or finance. Education & Experience Hotel experience is always a plus! Applicants should have: A high school diploma, a GED, or one year of hotel experience Previous experience in a similar or related position A combination of education and experience What You'll Need to Succeed Eligible to work in the United States Ability to read, write, and communicate effectively in English Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations Availability to work a flexible schedule, including evenings, weekends, and holidays if needed A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio Flexible scheduling Access up to 40% of your earned wages before payday with PayActive Paid Time Off (PTO) and Paid Holidays Full healthcare benefits: medical, dental, and vision 401(k) with guaranteed 4% match and no vesting period Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

PLACE OF WORK: Front Office and back office areas. A focal point for all guest/visitor reception and inquiries. Service areas of the hotel, Accounting offices and computer room. JOB OVERVIEW: Check in/check out hotel guests courteously and efficiently, process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Run and compile accurate and timely reports. Perform proper maintenance of hotel computer systems in keeping with hotel procedures. REPORTS TO: Front Office Manager and Assistant, Controller, Operations Manager. KEY- RELATIONSHIPS: Internal: Front Office staff, Bell/Door staff, Valet Parking staff, Communications staff, Concierge staff, Reservations staff, Front Office management, hotel managers and assistants, Sales, Housekeeping, Food and Beverage staff, Accounting, Engineering and Security, hotel corporate office staff. External: Hotel guests/visitors, tour company representatives, limousine service personnel, other hotels. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. QUALIFICATIONS: Essential: 1) High school graduate. 2) Ability to compute accurate mathematical calculations. 3) Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone. 4) Ability to provide legible communication and directions. Desirable: 1) Some college or training in hospitality industry. 2) Previous experience as a Front Office Receptionist. 3) Previous cashiering experience. 4) Knowledge of computers. 5) Fluency in a foreign language, preferably Spanish, French or Japanese. 6) Previous auditing or statistician experience. SKILLS: Essential: 1) Ability to input and access data in computer. 2) Ability to understand guest inquiries and provide responses. 3) Ability to promote positive relations with all individuals who approach the Front Desk and by telephone. 4) Ability to focus on guests' needs, remaining calm and courteous. 5) Ability to think clearly, quickly and make concise decisions. 6) Ability to prioritize, organize and follow up. 7) Ability to work well under pressure of any arrivals/departures within any given period of time. 8) Ability to focus attention on details. 9) Ability to maintain confidentiality of all guests and hotel information. 10) Ability to ensure security of guest room access. 11) Ability to remain stationary at assigned post for extended periods of time. 12) Ability to work cohesively with other departments and co-workers as part of a team. Desirable: 1) Previous guest relations training. ESSENTIAL JOB FUNCTIONS: 1) Maintain complete knowledge at all times of: a) All hotel features/services, hours of operation. b) All room types, numbers, layout, decor, appointments and location. c) All room rates, special packages and promotions. d) Daily house count and expected arrivals/departures. e) Room availability status for any given day. f) Scheduled daily group activities. 2) Maintain complete knowledge and comply with all hotel and departmental policies and procedures. 3) Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. 4) Meet with supervisor to review daily assignments and priorities. 5) Meet with departing Front Office Receptionist(s) to review business status and follow up items. 6) Access all functions of the computer system according to established procedures and standards. 7) Set up workstation with necessary supplies; maintain cleanliness throughout shift. 8) Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Answer Concierge and Bell Stand telephone when staff is not available. 9) Promote positive guest relations to all individuals approaching the Front Desk. 10) Accommodate all requests for information in a congenial manner. 11) Process all guest check-ins according to established hotel requirements: a) Confirm reservation in system and review all noted information. b) For guests without a reservation, sell a room type agreed upon. c) Register guest in computer and make appropriate notes on the registration card. d) Verify registration card information with guest. e) Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. f) Assign guest room. g) Advise guest of any messages, mail, faxes, etc. received for them. h) Inform guest of room safe and mini-bar key and room key procedures. i) Issue parking passes/validate valet parking tickets and enter information in computer. j) Communicate services and amenities included in packages to guests on packages. k) Obtain proper identification for tax-exempt guests and attach form to registration card. l) Obtain guest signature for designated paperwork. m) Obtain Bell Person to escort guests and transport their luggage to the room. 12) Maintain guest history files on all guests. 13) Communicate VIP arrivals to designated personnel for escort and delivery of amenities. 14) Set up accurate accounts for each guest checking in according to their requirements, i.e. sharewiths, separate room/tax/incidentals, comps. 15) File registration cards and vouchers in bucket by room number. 16) Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests. 17) Accommodate room changes expediently. 18) Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction. 19) Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction. 20) Take, record and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals. 21) Accept and record wake-up call requests; delivery to PBX. 22) Issue safe deposit boxes to guests and ensure security of keys. 23) Distribute all guest and department mail. 24) Monitor, send and distribute guest faxes. 25) Document and confirm reservations and cancellations. 26) Block rooms in the computer and follow through on designated requirements. 27) Pre-register designated guests and prepare key packets. 28) Communicate pertinent guest information to designated departments/personnel, i.e. special requests, amenity delivery. 29) Generate, print and distribute daily and weekly reports. 30) Resolve discrepancies on the room status report with Housekeeping. 31) Match the bucket check to in-house guest ledger report; report discrepancies to manager. 32) Process all checkouts according to established hotel requirements. a) Resolve any late charges. b) Present folio to guest and resolve any disputed charges. c) Settle guest accounts following Accounting procedures. d) Retrieve guest room key from guest. e) Request guest comments on their stay. 33) Process express checkouts throughout the shift. 34) Handle requests for late checkouts according to established hotel procedures. 35) Conduct group check-ins/outs according to established hotel procedures. 36) Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. 37) Adhere to all cashiering procedures: a. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. b. Make change for guest. c. Cash guests' personal checks/travelers checks. d. Post charges. e. Settle room accounts. f. Run closing reports. g. Count bank at end of shift. h. Complete designated cashier reports. i. Balance receipts. j. Drop receipts. k. Secure bank. 41) Legibly document pertinent information in the logbook. 42) Run audit reports. 43) Compile Flash report, Revenue and Spread Sheets. 44) Perform computer maintenance procedures for Encore and Micros systems. 45) Successfully complete the training/certification process for this position. SECONDARY JOB FUNCTIONS: 1) Assist PBX with switchboard duties. 2) Assist with Reservations calls. Handle all Reservation calls after that office closes; process, record and follow up any details relative to such. 3) Provide Concierge service when no Concierge is available. 4) Assist in other Front Office areas as assigned. 5) Provide guest room tours. 6) Legibly document maintenance needs on work orders and submit to Engineering. NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Job Title: Front Office Night Auditor Job Type: Part-Time About Us: Salt Hotels is a family business born from a lifetime of hospitality experience. Our mission is simple. We create settings and scenarios that connect people together. We create a home for our guests - and we care for our employees like family. ”With us, it's personal”. At Salt Hotels Collection, we redefine hospitality through a unique blend of service excellence, design innovation, and community immersion. As a Front Office Agent, you will be an integral part of our team, embodying our commitment to authentic hospitality, inclusivity, and education. We are excited to welcome individuals who are passionate about creating memorable guest experiences and contributing to our dynamic community-oriented culture. What you will do: Guest Services: Provide exceptional customer service to all guests, ensuring their needs are met with efficiency and warmth. Offer personalized recommendations and assistance to enhance their stay experience. Check-In/Check-Out: Perform check-in and check-out procedures accurately and efficiently, maintaining a welcoming and professional demeanor throughout the process. Reservations: Assist guests with room reservations, modifications, and cancellations. Utilize the hotel's reservation system to manage bookings effectively. Front Desk Operations: Manage front desk activities including answering phone calls, responding to emails, and addressing guest inquiries promptly and courteously. Payment Processing: Handle cash, credit card transactions, and other forms of payment accurately, adhering to established procedures and protocols. Night Audit: Reconcile the day's transactions, ensuring all financial records are accurate; includes verifying payments, auditing guest folios, generating daily reports, and preparing for the next day's operations. Collaboration: Work closely with other hotel departments such as housekeeping, maintenance, and food & beverage to ensure seamless guest experiences. Sales Support: Promote hotel amenities, services, and special packages to guests to enhance their stay and increase revenue opportunities. Safety and Security: Maintain a secure and safe environment for guests and staff by adhering to safety protocols and monitoring surveillance systems. Community Engagement: Embrace the hotel's commitment to community immersion by participating in local events, supporting initiatives, and fostering connections with residents and businesses. What you will need: Previous experience in a front office or guest service role, preferably within the hospitality industry. Excellent communication and interpersonal skills with a friendly and approachable demeanor. Strong organizational skills, solution-oriented mindset, and a keen attention to detail. Proficiency in using various software platforms. Flexibility to work varied shifts, including weekends and holidays. A genuine passion for hospitality and a commitment to delivering exceptional guest experiences. Hotel Experience Required