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Office automation clerk skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical office automation clerk skills. We ranked the top skills for office automation clerks based on the percentage of resumes they appeared on. For example, 14.0% of office automation clerk resumes contained database systems as a skill. Continue reading to find out what skills an office automation clerk needs to be successful in the workplace.

15 office automation clerk skills for your resume and career

1. Database Systems

Here's how office automation clerks use database systems:
  • Managed the military personnel database system with accurate, up-to-date information with minimal guidance from my supervisor.
  • Worked on a long-term project inputting employment applications into a database system.

2. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how office automation clerks use telephone calls:
  • Received and screened incoming telephone calls and visitors, making and initial decision to direct appropriately or coordinated re-contact arrangements.
  • Reviewed incoming mail, received and referred telephone calls and visitors to appropriate internal and external customers.

3. Word Processing Software

Here's how office automation clerks use word processing software:
  • Assisted at the Civilian Personnel Customer Service Counter, using a variety of word processing software to provide various documents.
  • Prepared documents using various word processing software including spreadsheets, meeting notes, emails and electronic reports.

4. Office Automation Software

Here's how office automation clerks use office automation software:
  • Prepared office correspondence as required using office automation software.
  • Operate a personal computer utilizing office automation software.

5. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how office automation clerks use clerical support:
  • Provided administrative and clerical support for uploading and scanning of documents, and ensuring accuracy of information before data entry.
  • Provided administrative and clerical support to the Foreign Trade Division; performed office support activities for multiple supervisors.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how office automation clerks use payroll:
  • Performed timekeeping duties including submitting payroll information timely using computer database (MTAS).
  • Received documents for Personnel authorizing changes affecting their payroll accounts including changing of addresses.

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7. PowerPoint

Here's how office automation clerks use powerpoint:
  • Performed general office automation duties to include creating correspondences, reports, and organizing and preparing data for PowerPoint presentations.
  • Coordinated logistics for staff meetings including preparing PowerPoint presentations and meeting itineraries.

8. Travel Arrangements

Here's how office automation clerks use travel arrangements:
  • Coordinated domestic and international travel arrangements, including securing funding, booking airfare, hotel and transportation.
  • Maintained managements calendar, making travel arrangements and ensuring appointments and/meetings did not conflict.

9. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how office automation clerks use management system:
  • Identified and recommended ways of eliminating extraneous documents by creating electronic records management system on a shared drive.
  • Edited master Excel spreadsheet and Soldier Management System computer database to include confidential volunteer-specific information.

10. Travel Vouchers

Here's how office automation clerks use travel vouchers:
  • Obtain transportation reservations/arrange lodging; Process travel vouchers into GovTrip once member had returned.
  • Prepared and negotiated travel vouchers for Veterans Service Officer and Assistant Veterans Service Officer.

11. Front Desk

Here's how office automation clerks use front desk:
  • Relieved the front desk receptionist greeted all candidates and made sure all applications were complete prior to being escorted for interviews.
  • Trained SCSEP individuals in front desk work, office supply procurement and general office clerical and administrative work.

12. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how office automation clerks use direct calls:
  • Answer main office phone, answered inquiries, and direct callers/visitors to the appropriate personnel.
  • Greet and assist visitors, Answer phones, direct calls and respond to inquiries.

13. Retrieve Data

Here's how office automation clerks use retrieve data:
  • Utilized computer terminals to enter and retrieve data information.
  • Respond to various inquiries, requests, administrative problems and provide guidance/assistance; Use of personal computer system to input/retrieve data.

14. Fax Machines

Here's how office automation clerks use fax machines:
  • Performed other administrative duties including photocopying, word processing, and operating fax machines.
  • Inventory items include computers, monitors, laptops, mobile phones, printers, fax machines, copy machines etc.

15. Administrative Tasks

Here's how office automation clerks use administrative tasks:
  • Performed various administrative tasks on behalf of supervisory personnel.
  • Completed various administrative tasks and daily operations.
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List of office automation clerk skills to add to your resume

Office automation clerk skills

The most important skills for an office automation clerk resume and required skills for an office automation clerk to have include:

  • Database Systems
  • Telephone Calls
  • Word Processing Software
  • Office Automation Software
  • Clerical Support
  • Payroll
  • PowerPoint
  • Travel Arrangements
  • Management System
  • Travel Vouchers
  • Front Desk
  • Direct Calls
  • Retrieve Data
  • Fax Machines
  • Administrative Tasks
  • HR
  • Internal Reports
  • Office Machines
  • Office Automation Equipment
  • Telephone Inquiries
  • Computer System
  • Computer Software
  • Spreadsheet Software
  • Clerical Tasks
  • Statistical Data
  • Office Procedures
  • Travel Authorizations
  • Clerical Functions
  • DOD
  • Greeting Visitors
  • Travel Orders
  • Routine Correspondence
  • Personnel Actions
  • Administrative Functions
  • Windows
  • SharePoint
  • Technical Reports
  • Suspense Dates
  • Conference Calls
  • FOIA
  • Voice Mail Systems
  • Print Forms
  • Defense Travel System
  • Facsimile Machines
  • FedEx
  • TDY

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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