How to hire an office services associate

How to hire an office services associate, step by step

Here's a step-by-step office services associate hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an office services associate job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new office services associate
• Step 8: Go through the hiring process checklist

What does an office services associate do?

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1. Identify your hiring needs

   Before you start hiring an office services associate, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them an office services associate to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire an office services associate that fits the bill.

   This list presents office services associate salaries for various positions.

   Type of Office Services Associate	Description	Hourly rate
   Office Services Associate	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$14-21
   Employee Service Officer	An employee services officer processes salary calculations, position management, payroll, appointment letters, and general human resource inquiries. Employee services officers recruit, train, and develop staff for an organization... Show more	$12-19
   Service Officer	A service officer or client services officer is a professional who is a part of a financial management team that delivers services to customers. Service officers provide client support services by maintaining a high level of professionalism and competence in client interactions... Show more	$15-35

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Office Services
   • Service Calls
   • Troubleshoot
   • PowerPoint
   • Data Entry
   • Photocopying
   • Cleanliness
   • Reception Coverage
   • Office Space
   • Office Equipment
   • Visual Equipment
   • DHL
   • Law Firm

   Check all skills

   Responsibilities:

   • Manage shipping and receiving of packages primarily using FedEx and DHL service providers.
   • Manage contractors for facilities maintenance and improvements including electrical, plumbing, carpentry, utilities and HVAC.
   • Check in accountable packages via Ricoh TRAC web base program.
   • Handle reprographics, photocopying, faxing, etc.
   • Organize and maintain the cleanliness of the mail center.
   • Meter, sort incoming, and distribute USPS mail.

   More office services associate duties

3. Make a budget

   Including a salary range in your office services associate job description is one of the best ways to attract top talent. An office services associate can vary based on:

   • Location. For example, office services associates' average salary in mississippi is 47% less than in alaska.
   • Seniority. Entry-level office services associates 32% less than senior-level office services associates.
   • Certifications. An office services associate with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an office services associate's salary.

   Average office services associate salary

   $36,615yearly

   $17.60 hourly rate

   ---

   Entry-level office services associate salary

   $30,000 yearly salary

   Updated January 30, 2026

   Average office services associate salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Oregon	$44,921	$22
   2	Maryland	$43,512	$21
   3	Minnesota	$43,235	$21
   4	Missouri	$42,190	$20
   5	California	$41,627	$20
   6	District of Columbia	$41,468	$20
   7	New York	$41,344	$20
   8	Massachusetts	$41,206	$20
   9	Colorado	$41,110	$20
   10	Illinois	$39,796	$19
   11	Wisconsin	$38,765	$19
   12	Delaware	$38,169	$18
   13	Virginia	$38,169	$18
   14	Arizona	$37,797	$18
   15	Ohio	$37,523	$18
   16	Tennessee	$37,080	$18
   17	Utah	$36,500	$18
   18	New Jersey	$36,167	$17
   19	Texas	$36,031	$17
   20	Connecticut	$35,877	$17

   Average office services associate salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Guidehouse	$45,662	$21.95	144
   2	City of Baltimore	$44,663	$21.47	5
   3	Physicians Committee for Responsible Medicine	$42,726	$20.54
   4	Epiq	$42,158	$20.27	24
   5	Maine	$41,498	$19.95	12
   6	Rowman & Littlefield	$40,232	$19.34
   7	JPMorgan Chase & Co.	$38,978	$18.74	302
   8	State of Georgia: Teachers Retirement System of Georgia	$37,542	$18.05	17
   9	Farmers Insurance	$37,285	$17.93	21
   10	Ricoh	$35,673	$17.15	98
   11	EP Wealth Advisors	$35,527	$17.08	2
   12	St Joseph Medical Group	$35,337	$16.99	83
   13	Pathstone Corporation	$34,951	$16.80	1
   14	Millennium Group	$34,900	$16.78	53
   15	ICDR	$34,812	$16.74
   16	Exela Technologies	$34,315	$16.50	1
   17	Cushman & Wakefield	$33,692	$16.20	42
   18	Robert Half	$33,572	$16.14	306
   19	Cohen & Company	$33,386	$16.05	9
   20	IST Management	$33,224	$15.97	59

4. Writing an office services associate job description

   An office services associate job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of an office services associate job description:

   Office services associate job description example

   At Office Depot and Office Max, the Sales Advisor is a part-time role, providing exceptional customer service by performing duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets. S/he will quickly build and maintain customer relationships and become a trusted advisor by utilizing basic training of Technology products/services and print offerings.
   
   The associate in this role will demonstrates a passion for the brand, technology products, furniture, services, print and other services/products offered to our customers. S/he will utilize Office Depot and Office Max’s proven sales principles to proactively engage customers, in order to drive the sales of our total offerings and properly assess customer needs to ensure satisfaction in every interaction.
   
   Required successful completion of current basic Tech and Print Certification and continued education in these areas. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
   Primary Responsibility: 1. Provides exceptional customer service by performing duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets. 2. Performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes. Sets weekly ads, including price changes, and any associated updates to store signage.
   
   3. Follows the established sorting and stocking guidelines and completes freight processes. Ensures freight sorting area is organized and setup in accordance with guidelines. Scans, investigates and fills inventory lows and outs daily.
   
   4. Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions. 5. Able to evaluate the customer’s needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization. 6. Works to develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives. 7. Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.
   Education & Experience
   High School diploma or equivalent education preferred
   Retail sales experience preferred How to Apply Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. Pay, Benefits & Work Schedule Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. Equal Employment Opportunity Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law. We will consider for employment qualified applicants with arrest and conviction records. Other Information Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers Possess excellent verbal and written communication skills Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities Must possess ability to process information/merchandise through POS register system Must possess an interest in continually developing personal selling skills and product knowledge; Positive and Engaging Action Oriented Integrity & Trust Demonstrate passion for the brand, products, services and solutions offered to our customers Must possess a desire to continually develop personal selling skills and product knowledge Ability to work a flexible work schedule as business dictates Customer Focus Self Learning Approachability Fair Chance Ordinance We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance

   Copy this example

   

5. Post your job

   To find office services associates for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any office services associates they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level office services associates with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your office services associate job on Zippia to find and recruit office services associate candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit office services associates, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new office services associate

   Once you've found the office services associate candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new office services associate. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an office services associate?