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Operations clerk skills for your resume and career

Updated January 8, 2025
4 min read
Operations clerk example skills
Below we've compiled a list of the most critical operations clerk skills. We ranked the top skills for operations clerks based on the percentage of resumes they appeared on. For example, 25.2% of operations clerk resumes contained customer service as a skill. Continue reading to find out what skills an operations clerk needs to be successful in the workplace.

15 operations clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how operations clerks use customer service:
  • Implemented policies, procedures and training materials to assure compliance with department and government regulations to maximize efficiency and customer service.
  • Provided guidance and solutions to complex customer service issues including suspended drivers license and other difficult scenarios.

2. Data Entry Functions

Here's how operations clerks use data entry functions:
  • Performed a variety of key operational functions, addressing invoices/manifests, data entry functions and account/line numbers.
  • Perform accurately all data entry functions, maintained confidentiality and security of all relevant information.

3. Computer System

Here's how operations clerks use computer system:
  • Trained new staff of facility procedures and utilized a computer system cash register to conduct one-on-one training.
  • Entered customer names/addresses, bank names/addresses, and other loan information accurately into the computer system.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how operations clerks use payroll:
  • Performed all payroll file maintenance and data entry activities maintaining confidentiality on all personal information for forty management and non-management employees.
  • Supported department with human resources functions including benefits administration, staff training and development, and payroll administration.

5. Office Equipment

Here's how operations clerks use office equipment:
  • Reduced costs by keeping careful inventory of office products, maintaining office equipment, and communicating with customers regarding outstanding bills.
  • Maintained inventory/managing automation supplies for office equipment.

6. Provide Clerical Support

Here's how operations clerks use provide clerical support:
  • Provide clerical support, automation/phone support, records management, reports /information consolidation and similar functions.
  • Provide clerical support to a wide variety of clinical and/or administrative activities.

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7. Word Processing

Here's how operations clerks use word processing:
  • Used word processing software and printing devices to produce standard documents created, copied, and edited letters and reports.
  • Drafted reports by using word processing and spreadsheet software to ensure consistency in the format.

8. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how operations clerks use quality standards:
  • Self-motivated with ability to work independently, managed own time to meet high production and quality standards.
  • Achieve high production and quality standards in a high-volume, fast-paced, deadline driven production environment.

9. Financial Data

Here's how operations clerks use financial data:
  • Input all financial information into a financial database timely and effectively.
  • Reconcile Dossier financial data to Lawson general ledger.

10. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how operations clerks use clerical support:
  • Communicate with management regarding document issues/discrepancies, provides administrative and clerical support to the Operations department as needed.
  • Provided clerical support to Manager, Outpatient Clinic when necessary.

11. Administrative Tasks

Here's how operations clerks use administrative tasks:
  • Performed various administrative tasks such as cash drawer management.
  • Completed other administrative/clerical tasks as assigned.

12. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how operations clerks use telephone calls:
  • Directed incoming telephone calls to the appropriate office/agency; provided post information phone numbers after duty hours/weekends.
  • Received all telephone calls with administrative responses.

13. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how operations clerks use hr:
  • Assist Area, Terminal, Assistant, and HR Manager with daily tasks.
  • Time card, vehicle maintenance, administrative HR follow up.

14. Customer Inquiries

Here's how operations clerks use customer inquiries:
  • Generate routine reports and perform technical research functions for customer inquiries, in addition to requisition and procurement processing.
  • Performed technical research functions for customer inquiries and generated all necessary reports.

15. PowerPoint

Here's how operations clerks use powerpoint:
  • Designed PowerPoint presentations for weekly/monthly divisional meetings with top-level executives.
  • Prepared presentations in PowerPoint for daily production meetings.
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List of operations clerk skills to add to your resume

Operations clerk skills

The most important skills for an operations clerk resume and required skills for an operations clerk to have include:

  • Customer Service
  • Data Entry Functions
  • Computer System
  • Payroll
  • Office Equipment
  • Provide Clerical Support
  • Word Processing
  • Quality Standards
  • Financial Data
  • Clerical Support
  • Administrative Tasks
  • Telephone Calls
  • HR
  • Customer Inquiries
  • PowerPoint
  • Customer Orders
  • AS400
  • Office Machines
  • Background Checks
  • Collating
  • General Ledger Accounts
  • Customer Accounts
  • Loan Payments
  • Front Desk Coverage
  • ATM
  • Subpoenas
  • Wire Transfers
  • Training Materials
  • USDA
  • Financial Obligations
  • Inventory Control
  • CYP
  • Enrollment Paperwork
  • Processing Payments
  • Perform Routine Maintenance
  • Delivery Receipt
  • Rate Quotes
  • Customer Issues
  • FedEx
  • Voice Mail Systems
  • Bank Secrecy Act
  • Medicare
  • Bank Deposits
  • Account Numbers
  • Typewriters
  • Kofax
  • Customer Complaints
  • USPS
  • US Census

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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