Personal banker vs bank representative

The differences between personal bankers and bank representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a personal banker has an average salary of $37,639, which is higher than the $34,417 average annual salary of a bank representative.

The top three skills for a personal banker include customer relationships, cross-sell and customer satisfaction. The most important skills for a bank representative are bank products, customer service, and bank policies.

Personal banker vs bank representative overview

	Personal Banker	Bank Representative
Yearly salary	$37,639	$34,417
Hourly rate	$18.10	$16.55
Growth rate	10%	-12%
Number of jobs	36,603	105,192
Job satisfaction	3	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 53%
Average age	43	39
Years of experience	4	-

What does a personal banker do?

A personal banker is responsible for managing the customers' financial records and assisting them in various banking transactions. Personal bankers' duties also include handling customers' inquiries for financial plans, understanding the banking and financial industry principles, processing applications, verifying account details, and offering bank products based on the customers' needs. A personal banker must have excellent customer service and communication skills, providing the best options for the customers, and helping them achieve their financial goals.

What does a bank representative do?

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

Personal banker vs bank representative salary

Personal bankers and bank representatives have different pay scales, as shown below.

	Personal Banker	Bank Representative
Average salary	$37,639	$34,417
Salary range	Between $29,000 And $48,000	Between $28,000 And $41,000
Highest paying City	New York, NY	Albany, NY
Highest paying state	New York	New York
Best paying company	Northern Trust	Advancial Federal Credit Union
Best paying industry	Finance	Finance

Differences between personal banker and bank representative education

There are a few differences between a personal banker and a bank representative in terms of educational background:

	Personal Banker	Bank Representative
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Personal banker vs bank representative demographics

Here are the differences between personal bankers' and bank representatives' demographics:

	Personal Banker	Bank Representative
Average age	43	39
Gender ratio	Male, 44.6% Female, 55.4%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 5.4% Unknown, 4.1% Hispanic or Latino, 11.2% Asian, 12.2% White, 66.8% American Indian and Alaska Native, 0.2%	Black or African American, 9.2% Unknown, 3.4% Hispanic or Latino, 22.4% Asian, 7.3% White, 57.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	6%	7%

Differences between personal banker and bank representative duties and responsibilities

Personal banker example responsibilities.

Manage customer s portfolio while identifying cross-sell opportunities to increase acquisition of customer s financial and credit services.
Work one-on-one with clients to gather requirements and identify cross-selling opportunities and leverage customer leads and referrals to identify new prospects.
Certify as a public notary and international wire transfers.
Process consumer loan applications following approve guidelines, NMLS certify.
Identify and maximize new account sales and cross-sell opportunities, utilizing customer profiling to develop book of business.
Identify cross-sell opportunities, including opportunities to refer customers to other sales representatives through proper customer profiling and needs-base selling.

Bank representative example responsibilities.

Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
Originate and sign internal debit and credit documents.
Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.

Personal banker vs bank representative skills

Common personal banker skills

Customer Relationships, 10%
Cross-Sell, 6%
Customer Satisfaction, 5%
NMLS, 5%
Bank Products, 5%
Financial Services, 5%

Common bank representative skills

Bank Products, 12%
Customer Service, 11%
Bank Policies, 9%
Cross-Sell, 6%
Excellent Interpersonal, 5%
Cash Handling, 5%

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Personal Banker vs Bank Representative

Updated January 8, 2025

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