Phone counselor vs community health counselor

The differences between phone counselors and community health counselors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a phone counselor and a community health counselor. Additionally, a community health counselor has an average salary of $43,304, which is higher than the $38,285 average annual salary of a phone counselor.

The top three skills for a phone counselor include social work, crisis calls and crisis planning. The most important skills for a community health counselor are social work, behavioral health, and patients.

Phone counselor vs community health counselor overview

	Phone Counselor	Community Health Counselor
Yearly salary	$38,285	$43,304
Hourly rate	$18.41	$20.82
Growth rate	9%	9%
Number of jobs	75,943	131,804
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 61%
Average age	41	41
Years of experience	4	4

Phone counselor vs community health counselor salary

Phone counselors and community health counselors have different pay scales, as shown below.

	Phone Counselor	Community Health Counselor
Average salary	$38,285	$43,304
Salary range	Between $30,000 And $47,000	Between $29,000 And $63,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Apple
Best paying industry	-	Health Care

Differences between phone counselor and community health counselor education

There are a few differences between a phone counselor and a community health counselor in terms of educational background:

	Phone Counselor	Community Health Counselor
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 61%
Most common major	Psychology	Psychology
Most common college	California State University - Long Beach	California State University - Long Beach

Phone counselor vs community health counselor demographics

Here are the differences between phone counselors' and community health counselors' demographics:

	Phone Counselor	Community Health Counselor
Average age	41	41
Gender ratio	Male, 23.4% Female, 76.6%	Male, 31.4% Female, 68.6%
Race ratio	Black or African American, 11.3% Unknown, 5.9% Hispanic or Latino, 12.2% Asian, 3.2% White, 67.0% American Indian and Alaska Native, 0.4%	Black or African American, 11.3% Unknown, 5.9% Hispanic or Latino, 12.2% Asian, 3.2% White, 67.0% American Indian and Alaska Native, 0.4%
LGBT Percentage	15%	15%

Differences between phone counselor and community health counselor duties and responsibilities

Phone counselor example responsibilities.

Manage a caseload of individuals in programs design to provide vocational rehabilitation and other services to the developmentally disable.
Provide individual assessments, treatment planning and psychotherapy services to culturally diverse adult female population in need of rehabilitation services.
Listen to clients' concerns about HIV/AIDS relate treatment.
Facilitate groups of children with ADHD and also a self-esteem group for adults.
Provide counseling for individuals, children and adults for depression, anxiety, ADHD, personality disorders and other behavioral disorders.
Specialize in individual, relationship, marital, custody, anxiety, depression, trauma resolution, and PTSD.

Community health counselor example responsibilities.

Provide group and individual therapy along with social service coordination for patients in short term stabilization psychiatric unit.
Train in medication administration, therapeutic holds and CPR.
Maintain cleanliness of home provide assistance with cleaning rooms and common areas.
Train in MNT, TCI, first aide and CPR with several other essential trainings.
Complete insurance verification information for Medicaid participants.
Maintain caseload paperwork in accordance with Georgia Medicaid requirements.

Phone counselor vs community health counselor skills

Common phone counselor skills

Social Work, 27%
Crisis Calls, 23%
Crisis Planning, 10%
Crisis Intervention, 9%
Suicide Prevention, 8%
Mental Illness, 5%

Common community health counselor skills

Social Work, 19%
Behavioral Health, 17%
Patients, 17%
Crisis Intervention, 7%
Rehabilitation, 4%
Discharge Planning, 3%

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Community and Social Services Industry
Phone Counselor
Phone Counselor vs Community Health Counselor

Updated January 8, 2025

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