Phone counselor vs crisis counselor

The differences between phone counselors and crisis counselors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a phone counselor and a crisis counselor. Additionally, a crisis counselor has an average salary of $51,142, which is higher than the $38,285 average annual salary of a phone counselor.

The top three skills for a phone counselor include social work, crisis calls and crisis planning. The most important skills for a crisis counselor are social work, patients, and mental health crisis.

Phone counselor vs crisis counselor overview

	Phone Counselor	Crisis Counselor
Yearly salary	$38,285	$51,142
Hourly rate	$18.41	$24.59
Growth rate	9%	12%
Number of jobs	75,943	76,255
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 64%
Average age	41	41
Years of experience	4	4

Phone counselor vs crisis counselor salary

Phone counselors and crisis counselors have different pay scales, as shown below.

	Phone Counselor	Crisis Counselor
Average salary	$38,285	$51,142
Salary range	Between $30,000 And $47,000	Between $37,000 And $69,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between phone counselor and crisis counselor education

There are a few differences between a phone counselor and a crisis counselor in terms of educational background:

	Phone Counselor	Crisis Counselor
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 64%
Most common major	Psychology	Psychology
Most common college	California State University - Long Beach	California State University - Long Beach

Phone counselor vs crisis counselor demographics

Here are the differences between phone counselors' and crisis counselors' demographics:

	Phone Counselor	Crisis Counselor
Average age	41	41
Gender ratio	Male, 23.4% Female, 76.6%	Male, 22.9% Female, 77.1%
Race ratio	Black or African American, 11.3% Unknown, 5.9% Hispanic or Latino, 12.2% Asian, 3.2% White, 67.0% American Indian and Alaska Native, 0.4%	Black or African American, 11.3% Unknown, 5.9% Hispanic or Latino, 12.2% Asian, 3.2% White, 67.0% American Indian and Alaska Native, 0.4%
LGBT Percentage	15%	15%

Differences between phone counselor and crisis counselor duties and responsibilities

Phone counselor example responsibilities.

Manage a caseload of individuals in programs design to provide vocational rehabilitation and other services to the developmentally disable.
Provide individual assessments, treatment planning and psychotherapy services to culturally diverse adult female population in need of rehabilitation services.
Listen to clients' concerns about HIV/AIDS relate treatment.
Facilitate groups of children with ADHD and also a self-esteem group for adults.
Provide counseling for individuals, children and adults for depression, anxiety, ADHD, personality disorders and other behavioral disorders.
Specialize in individual, relationship, marital, custody, anxiety, depression, trauma resolution, and PTSD.

Crisis counselor example responsibilities.

Conduct group check-in and co-lead group psychotherapy sessions to help clients identify and manage problems associate with psychiatric conditions.
Conduct mental health evaluations and behavioral health crisis assessments for determination of functioning and mental status of patients.
Provide education to patients about relevant aspects of mental illness and/or chemical dependency to support maximum utilization of treatment.
Train to use CPI, MOAB, and CPR as needed.
Aid callers/chatters suffering from various life crises by use of strong listening skills, empathy, and compassion.
Make patient referrals to outpatient medical clinics, community services, or rehabilitation facilities.

Phone counselor vs crisis counselor skills

Common phone counselor skills

Social Work, 27%
Crisis Calls, 23%
Crisis Planning, 10%
Crisis Intervention, 9%
Suicide Prevention, 8%
Mental Illness, 5%

Common crisis counselor skills

Social Work, 21%
Patients, 8%
Mental Health Crisis, 6%
Social Services, 5%
Crisis Management, 4%
Suicide Prevention, 4%