What does a process consultant do?
A process consultant is responsible for evaluating business processes to ensure that the operational procedures meet internal regulations and protocols. Process consultants identify areas of improvement and recommend business solutions to achieve long-term goals and objectives and determine strategies to meet client demands. They also develop necessary plans for employees' training and programs to maximize their efficiency and productivity on business operations. A process consultant must have excellent communication and critical-thinking skills, especially in assessing project data and present solutions to senior management.
Process consultant responsibilities
Here are examples of responsibilities from real process consultant resumes:
- Provide daily office support and assist in managing payroll, accounts/aging accounts receivable, review insurance denials and balance payments.
- Use SharePoint to maintain student and course inventory.
- Document current end-to-end compensation processes using Visio process flow charts.
- Utilize SharePoint to gather requirements and functionalities and generate functional specification documentation.
- Define and document a new application architecture which load client databases with properly format data using in-house develop Java ETL applications.
- Redesign classroom safety/quality awareness course for pharmaceutical manufacturing facility as an elearning course.
- Develop elearning courses on change management/deviation management for medical division at pharmaceutical client and their affiliate.
Process consultant skills and personality traits
We calculated that 14% of Process Consultants are proficient in Process Improvement, Metrics, and Business Process. They’re also known for soft skills such as Analytical skills, Communication skills, and Interpersonal skills.
We break down the percentage of Process Consultants that have these skills listed on their resume here:
- Process Improvement, 14%
Collaborated with business partners to analyze, design, develop and implement new processes and/or process improvements through continuous improvement activities.
- Metrics, 12%
Identified collection and reporting tools to link different levels of organization with metrics collection and data analysis.
- Business Process, 12%
Consulted with customers on business processes to identify where a technology based approach could reduce workload and improve efficiency.
- Continuous Improvement, 6%
Conducted job and role training assessments and created rewards programs that resulted in continuous improvement initiatives.
- Sigma, 5%
Utilized Six Sigma and Lean Six Sigma methodologies to analyze business operations and identify process optimization opportunities.
- Lean Six Sigma, 5%
Developed and deployed multiple internal global portals using Lean Six Sigma methodologies.
"process improvement," "metrics," and "business process" are among the most common skills that process consultants use at work. You can find even more process consultant responsibilities below, including:
Analytical skills. To carry out their duties, the most important skill for a process consultant to have is analytical skills. Their role and responsibilities require that "management analysts must be able to interpret information and use their findings to make proposals." Process consultants often use analytical skills in their day-to-day job, as shown by this real resume: "completed hr reporting of data extracted from taleo, peoplesoft, and edw. "
Communication skills. Another soft skill that's essential for fulfilling process consultant duties is communication skills. The role rewards competence in this skill because "management analysts must be able to convey information clearly in both writing and speaking." According to a process consultant resume, here's how process consultants can utilize communication skills in their job responsibilities: "performed vendor management for designing of tools and templates used by hr, marketing & communication departments for eb purposes. "
Interpersonal skills. Another skill that relates to the job responsibilities of process consultants is interpersonal skills. This skill is critical to many everyday process consultant duties, as "management analysts work with managers and other employees of the organizations for which they provide consulting services." This example from a resume shows how this skill is used: "designed new courses in leadership development, interpersonal skills, performance management, team development and conflict management. "
Problem-solving skills. process consultant responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "management analysts must be able to think creatively to solve clients’ problems." This resume example shows what process consultants do with problem-solving skills on a typical day: "provided rfp responses and technical solution options, raised issues and managed scope creep. "
Time-management skills. Another crucial skill for a process consultant to carry out their responsibilities is "time-management skills." A big part of what process consultants relies on this skill, since "management analysts often work under tight deadlines and must use their time efficiently to complete projects on schedule." How this skill relates to process consultant duties can be seen in an example from a process consultant resume snippet: "tested, verified, and improved business process to meet sec compliance deadline. "
The three companies that hire the most process consultants are:
- L3Harris12 process consultants jobs
- UL11 process consultants jobs
- Zifo RnD Solutions8 process consultants jobs
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Compare different process consultants
Process consultant vs. Implementation consultant
An implementation consultant is an individual who travels to various job sites to help clients with the installation of different software and hardware solutions. Implementation consultants must be knowledgeable of the software application so that they can conduct training sessions for internal and external customers. They develop system teaching aids such as training handbooks, demonstration models, and multimedia visual aids. Implementation consultants must also obtain technical certification, particularly on the specific software and hardware they install.
While similarities exist, there are also some differences between process consultants and implementation consultant. For instance, process consultant responsibilities require skills such as "metrics," "business process," "continuous improvement," and "sigma." Whereas a implementation consultant is skilled in "technical support," "customer service," "erp implementation," and "implementation process." This is part of what separates the two careers.
Implementation consultants tend to make the most money working in the pharmaceutical industry, where they earn an average salary of $90,837. In contrast, process consultants make the biggest average salary, $84,577, in the finance industry.The education levels that implementation consultants earn slightly differ from process consultants. In particular, implementation consultants are 6.5% less likely to graduate with a Master's Degree than a process consultant. Additionally, they're 0.7% less likely to earn a Doctoral Degree.Process consultant vs. Process leader
A process leader is responsible for overseeing the operational processes of an organization to support business functions and client requirements. Process leaders evaluate the efficiency of workflow procedures, identifying inconsistencies, and revising processing techniques as needed to improve deliverables and maximize productivity. They also train new employees, share best practices, and address their difficulties by organizing a specific learning approach. A process leader must have excellent communication and organizational skills, such as writing progress reports and identifying opportunities that would drive revenue resources for the business.
In addition to the difference in salary, there are some other key differences worth noting. For example, process consultant responsibilities are more likely to require skills like "metrics," "visio," "roi," and "rfp." Meanwhile, a process leader has duties that require skills in areas such as "customer service," "cleanliness," "sales floor," and "payroll." These differences highlight just how different the day-to-day in each role looks.
Process leaders earn a higher average salary than process consultants. But process leaders earn the highest pay in the technology industry, with an average salary of $83,430. Additionally, process consultants earn the highest salaries in the finance with average pay of $84,577 annually.process leaders earn lower levels of education than process consultants in general. They're 6.4% less likely to graduate with a Master's Degree and 0.7% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for process consultants in the next 3-5 years?
Dr. Brian Simmons
Associate Provost, Columbia International University
Process consultant vs. Senior management consultant
A senior management consultant is an experienced professional who is in charge of a team of management consultants to help an organization solve issues, maximize growth, and improve business performance. Senior management consultants must conduct company research so that they can better understand the organization. They prepare business proposals and presentations as well as identify issues to form hypotheses and solutions. Senior management consultants must also implement recommendations or solutions and ensure that an organization receives the necessary assistance to carry it all out.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a process consultant is likely to be skilled in "metrics," "continuous improvement," "process changes," and "process engineering," while a typical senior management consultant is skilled in "analytics," "portfolio," "business analysis," and "risk management."
Senior management consultants earn the highest salary when working in the technology industry, where they receive an average salary of $135,771. Comparatively, process consultants have the highest earning potential in the finance industry, with an average salary of $84,577.When it comes to education, senior management consultants tend to earn similar degree levels compared to process consultants. In fact, they're 2.5% more likely to earn a Master's Degree, and 0.4% more likely to graduate with a Doctoral Degree.Process consultant vs. Manager and consultant
Managers and Consultants are employees who are considered industry experts. They contribute to the company by providing valuable insights regarding the industry. They are often individual contributors tapped to give guidance on a specific project or undertaking of the company. These projects are related to their field of expertise or an extensive role in the past. They provide insights into the feasibility of such undertakings. Since they are given both a manager and a consultant's dual role, they also lead the team in the project. They oversee the team's progress, provide guidance, and ultimately lead the project team to success.
Types of process consultant
Updated January 8, 2025
