Quality assurance specialist jobs in Little Rock, AR - 40 jobs

Job Title: Analyst, Quality Division: Cluster 1 Who We Are: For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. At L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world's #1 beauty brand with L'Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Make What You Will Learn: Guarantee the quality and of products, parcels and orders distributed under Fulfillment Center's supervision (own or outsourced) in compliance with Group standards and specifications. Seek efficiency in his/her domain and implement quality as a pillar of operational excellence with continuous improvement and constant innovation within our quality system. Key Responsibilities * Performance Monitoring & Reporting: * Oversee and coordinate the collection, analysis, and reporting of quality metrics, ensuring data accuracy and integrity. * Inventory Management & Control: * Develop, implement, and manage a comprehensive cycle counting plan in collaboration with finance and inventory clerks tomaintainaccurateinventory records across all locations. * Operational Support & Improvement: * Provide essential support for ADIs, ensuringexpired material is processed out of the facility * Support buybackstohelp ensure that inventory is movedback to the manufacturingteamin a timely mannerand transactions are completedsystemically * Lead andfacilitate Root Cause Analysis (RCA) teams toidentifyand resolve complex operational issues, implementing effective corrective and preventive actions. * Data Analysis & Dashboarding: * Gather, process, and analyze datasets to extract actionable insights. * Design and develop comprehensive dashboards using various business intelligence tools to visualize performance trends and communicate key findings to stakeholders. What We Are Looking For: Required Qualifications: * BS Degree in a related field * Minimum 3 years of experience in aManufacturing ordistributionenvironment * Requires the ability to meet deadlines, have good organizational skills andhave the ability towork independently * Requires ability for test design and interpretation of results * Must havestrong communicationskills, presentation skills, writing skills, and excel skills * Ability to lead teams through basicproblem solvingactivities Preferred Skills: * SQL experience for data querying and manipulation * Proven experience as a Data Analyst, with a strong ability to interpret complex datasets * General experienceworking with Artificial Intelligence (AI) tools or concepts, particularly in a quality or operational context * Experience with Tableau, Power bi, or Cognos What's In It For You: * (Medical, Dental, Vision, 401K, Pension Plan) * (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) * VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance) * (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) * (Think Tanks and Innovation Squads) * Access to Mental Health & Wellness Programs Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [1] [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind. Youtube VideoYoutube Video

_\*\*\*This position will be Remote, but with a preference for candidates in Ohio, Missouri, Texas or Louisiana\*\*\*_ This is your chance to be part of an in\-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands\! As Manager, QA Auditor, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio\. On the Brands team reporting to Area Manager Quality Assurance, you will perform numerous QA audits and have responsibility for 100 hotels in your territory\. Your main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety, and brand standards\. **HOW WE WILL SUPPORT YOU** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: + Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount + Paid parental leave for eligible Team Members, including partners and adoptive parents + Mental health resources including free counseling through our Employee Assistance Program + Paid Time Off \(PTO\) + Learn more about the rest of our benefits \(****************************************** At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\. \*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\. **HOW YOU WILL MAKE AN IMPACT** Your role is important and below are some of the fundamental job duties that make your work unique\. **What your day\-to\-day will be like:** + Perform routine Quality Assurance evaluations\. + Address inquiries and communications made internally, both verbally and in written communications\. + Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals\. + Participate in Consistency exercises\. + Participate in activities outside of QA to gain a better knowledge of other departments\. **How you will collaborate with others:** + Communicate with Quality Auditors, Area Managers in QA, Directors, Vice President of QA, Brand teams, Design and Construction, and Human Resources to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans\. **What projects you will take ownership of:** + Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines\. **WHY YOU'LL BE A GREAT FIT** **You have these minimum qualifications:** + Five \(5\) years of management experience \- Hotel Operations + Three \(3\) years of experience as a General Manager, Executive Committee Member, or Director + Valid Driver's license + Travel 90% of the time **It would be useful if you have:** + BA/BS Bachelor's Degree + Fluency in a foreign language + Food Safety certification + Project management skills + Working knowledge of product replacement cycles, renovations and physical upgrades + Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and/or internal customers while upholding the integrity of the brand + Current resident in the states of Ohio, Missouri, Texas, or Louisiana **WHAT IT IS LIKE WORKING FOR HILTON** Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\! We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\. Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $75,000 \- $100,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE **Job:** _Brands_ **Title:** _Manager Quality Assurance_ **Location:** _null_ **Requisition ID:** _COR015IF_ **EOE/AA/Disabled/Veterans**

**Job** **Title:** SAP Test Lead **Type:** Independent Contract - Corp to Corp/1099 **Contract Length:** 6 months - Potentially Renewable The SAP Test Lead role offers a unique opportunity to drive critical testing initiatives within SAP implementation and enhancement projects. As an independent contractor, the Test Lead will be responsible for ensuring the quality, reliability, and performance of SAP applications by defining and executing robust testing strategies. This role requires a combination of technical expertise in SAP, strong leadership capabilities, and experience in various testing methodologies and frameworks. The SAP Test Lead will collaborate with cross-functional teams, including business stakeholders, developers, and project managers, to deliver high-quality SAP solutions while mitigating risks and ensuring seamless integration with business processes. This position is well-suited for seasoned professionals who thrive in dynamic project-based environments and can deliver exceptional results with minimal supervision. **Responsibilities** **Key Responsibilities:** + Test Planning & Strategy: Define the overall test scope, objectives, and approach for project/engagement. Develop detailed test plans, schedules, and deliverables for all testing phases (e.g., SIT, UAT, performance, regression). + Environment & Data Management: Ensure the readiness of test environments and manage test data for various testing phases. + Team Leadership & Management: Lead, mentor, and motivate the testing team, assigning tasks, monitoring progress, and providing regular feedback and guidance. + Test Case Development & Execution: Oversee the design and development of comprehensive test scenarios and test cases that cover all functional and non-functional requirements. Ensure test execution follows the established plan. + Defect Management: Track, document, and manage defects using a bug tracking system. Liaise with developers and other stakeholders to ensure timely resolution and retesting of issues. + Reporting & Communication: Prepare and present regular status reports, quality metrics, and test results to project managers, senior management, and clients. Facilitate communication between testing, development, and business teams. + Risk Management: Identify potential project risks, develop mitigation strategies, and prioritize testing activities based on risk and business impact. **Qualifications** **Required Skills & Qualifications:** + **Experience** : + Experience in at least one full lifecycle SAP implementation project (e.g., S/4HANA, ECC). + Experience working in Agile, Waterfall, and hybrid methodologies. + **Technical Knowledge** : + Understanding of core SAP modules and end-to-end business processes. Understanding of SAP EAM module will be a plus. + Proficiency with test management and defect tracking tools (e.g., Microsoft Azure, JIRA, HP ALM, SAP Solution Manager). + Hands-on experience with performance testing frameworks/tools. + **Soft Skills** : + Excellent leadership, communication, and stakeholder management skills. + Strong analytical, problem-solving, and decision-making abilities. + Strong organizational and project management skills. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ _Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local l_ _aw._ **Pay Range** USD $55.00 - USD $65.00 /Hr. Submit a Referral (************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _2025-3043_ **Category** _Information Technology_ **Position Type** _Independent Contractor_ **Remote** _Yes_ **Clearance Required** _None_

**About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** + The Quality Assurance Analyst is responsible for ensuring quality of technology that PSI provides to its customers. The person in this role works closely with the Software Engineering teams to understand what has been developed. They also work closely with the solutions and product teams to ensure business requirements are being tested. This role is critical to the successful delivery of PSI's services and the quality of its products. This role adds significant value to the operation of PSI's Credentialing business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand. + This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, working across time zones, with occasional travel required for meetings, events and workshops. **Role Responsibilities** + Responsible for managing and executing end-to-end testing for key technology platforms and be accountable for test projects. + Use principles, guidelines, and best practices as defined, and document testing plans. + Gather and present testing metrics and testing activities for the projects to key stakeholders. + Closely work with product teams to understand requirements and other performance SLAs. + Reviewing and analysing feature requirements exit criteria and design test scenarios. + Perform various types of testing, including but not limited to the following: Functional, Regression, integration, backend data validation, usability, end to end system testing, API testing, performance/stress testing and ensure bug-free applications go to production. + Writing, executing, and managing the manual test cases. + Identify, validate, communicate, and track to closure defects and risks to the development team(s) and clearly communicate testing status and QA roadblocks to the QA manager and Product Managers. Interacts closely with members of cross-functional project team including Development, PMs, and Client Services. + Provide the UAT support for business users as well as client. + Reporting defects accurately and managing to successful resolution via Jira. + Maintaining and creating product knowledge documentation. + Investigate and attempt to diagnose customer support reported defects. + Participate in sprint planning, scrum, and backlog grooming ceremonies. + Researching and embrace new techniques and technology to improve testing + Strong SQL skills to validate data from multiple sources like Files, XMLs, Databases. **Knowledge, Skills and Experience Requirements** + 3 years' experience in progressively responsible information technology. + Proven experience and knowledge of QA methods, standards and processes, e.g. Agile / SDLC. + Excellent numerical skills and understanding of data analysis/statistical methods. + Familiarity with the software development lifecycle and with automation testing technologies. + Experience with version management and ticketing systems, e.g. SVN, Jira. + Experience with RDBMS and SQL, ISTQB principles, testing and debugging in multiple browsers/OS, and experience with API testing tools such as Post-Man or Soup UI. + Experience with accessibility testing is huge plus. + Experience with QA automation tools, test automation frameworks, writing and executing the automation scripts with Selenium WebDriver in JAVA or C# is preferable but not essential. **Benefits & Culture** At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short-Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

22100507 County: Pulaski Anticipated Starting Salary: $57,351 Hiring Official: Melissa West This position serves as one of three complaint specialists responsible for receiving, triaging and entering complaints from multiple sources related to facilities overseen by the Office of Long Term Care, in accordance with state and federal regulations and agency policy. Must have skills: Ability to take calls and take extensive notes, excellent written and verbal communication Work well with a team and independently Exceptional computer skills and knowledgeable with Microsoft Office Takes initiative, self starter, motivated learner The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others. Position Information Job Series: Program Operations - Quality Assurance Classification: Quality Assurance Coordinator Class Code: PQA01P Pay Grade: SGS07 Salary Range: $57,351 - $84,879 Job Summary The Quality Assurance Coordinator is the caretaker of quality within an organization. The coordinator ensures that products and services consistently meet established quality standards, industry regulations, and customer expectations. This role demands a proactive professional who not only monitors and evaluates processes but also implements corrective measures and continuous improvements. This classification is essential to maintain operational excellence, bolster customer satisfaction, and ensure compliance with both internal policies and external regulatory requirements. Primary Responsibilities Create, update, and enforce quality control procedures and policies. Establish benchmarks and tracking mechanisms that support quality initiatives. Conduct regular audits, inspections, and tests across production or service-delivery environments. Analyze production and process data to detect areas in need of improvement, ensuring that quality benchmarks are met consistently. Serve as the liaison between operations, production, and management teams to address quality issues. Coordinate with various personnel to communicate quality findings, propose improvements, and ensure shift-level adherence to quality protocols. Investigate product or service discrepancies, customer complaints, and operational non-compliance issues. Develop and recommend corrective and preventive actions, reducing the risk of recurrence and enhancing the overall quality framework. Prepare detailed quality reports, summarizing audit results, trends, and recommendations for upper management. Maintain thorough documentation regarding quality audits, process deviations, and corrective actions. Develop training materials and conduct sessions to educate personnel on quality standards and new or revised procedures. Ensure that all team members are up-to-date on the latest quality and regulatory guidelines. Ensure that all quality assurance practices align with industry standards, safety guidelines, and regulatory requirements. Support internal and external inspection processes by preparing necessary documentation and evidence of compliance. Knowledge and Skills Proficiency in quality assurance software and Microsoft Office tools (especially Excel). Excellent analytical, problem-solving, and communication skills. Strong organizational skills and an ability to manage multiple projects simultaneously. A detail-oriented mindset combined with the aptitude to think critically and collaboratively. A proactive attitude focused on continuous improvement and excellent customer service. Minimum Qualifications Bachelor's degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field. Minimum of 4 years of progressively responsible experience in quality assurance or quality control environments. Experience working in environments such as manufacturing, healthcare, or service industries, where regulatory compliance and quality standards are critical, may be required. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs. Licensure/Certifications N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law. Nearest Major Market: Little Rock

#IND123 JOB ID 22862 - Quality Assurance Manager, Call Center (CCM) is onsite Pay: $80,000 yearly Type: Direct hire Schedule: Job description: Develops, implements, and continuously enhances quality monitoring programs for call center customer interactions, ensuring alignment with bank policies, compliance standards, and industry best practices. Leads, mentors, and supports a team of Risk and Quality Assurance Specialists through coaching, performance reviews, calibration sessions, and career development touchpoints. Analyzes agent performance data, call evaluations, and risk-control metrics to identify trends, skill gaps, and improvement opportunities, delivering actionable insights to call center leadership. Partners with cross-functional stakeholders to refine QA processes, tools, and technologies, and to execute strategic initiatives that elevate service quality and operational effectiveness. Conducts coaching and training for agents and leaders, provides data-driven feedback, coordinates staffing/resource planning, and ensures ongoing compliance with regulatory and internal requirements. Nice to have: Financial services sector Requirements: Bachelor's degree or equivalent experience Must have (2) years of experience with banking software Must have (2) years of recent leadership/supervisory experience Minimum of three (3) years of experience in quality assurance in a call center Must be MS Office proficient including MS Excel High school diploma or equivalent Background check required

Description & Requirements Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals. The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri. *This job is contingent upon contract award.* At Maximus we offer a wide range of benefits to include: - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Oversee the day-to-day functions of the Quality Assurance (QA) department. - Manage an effective quality assurance program that monitors and resolves issues before they become problems. - Supervise the development and regular update of policies and procedures. - Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers. - Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements. - Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures. - Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution. - Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. - Must be willing and able to travel up to 25% of the time as business need dictates. - Lean Six Sigma experience with a minimum of Yellow Belt Certification required. - Experience managing direct reports remotely required. - Experience with designing, implementing and reporting customer satisfaction surveys required. - Experience with standardized quality tools required. - Experience with call and voice monitoring platforms required. - Experience with a large-scale telephony system required. - Experience with Client Relationship Management (CRM) platforms required. - Experience with contract compliance and quality platforms required. - Experience with statistical processes required. - Premium contact center billing experience required. - Financial experience with Oracle preferred. Home Office Requirements: - Internet speed of 20mbps or higher required (you can test this by going to ******************* - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. #max Priority #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 80,000.00 Maximum Salary $ 95,000.00

Division: Critical Facilities-Data Centers Minimum Years Experience: Travel Involved: Job Type: RegularJob Classification: ExperiencedEducation:Job Family:ConstructionCompensation:Salaried Exempt * This position is for a full time traveling assignment supporting an Advanced Technology project, which includes our Data Center, Pharmaceutical, Industrial/Manufacturing, and EV/Battery/Renewables market segment groups (MSG). * Position Description: Responsible for planning, coordinating and developing the project-specific Quality Assurance/Quality Control (QA/QC) Plan that incorporates the policies and procedures necessary to deliver the project fully compliant with the contract documents. Manage, supervise, and administer the implementation of the project-specific QA/QC Plan and QA/QC staff. Reports to: Project Manager or Project Executive Essential Duties & Responsibilities*: * Manage the development and implementation of the project-specific QA/QC Plan in coordination with the project team, the owner/architect team and the contract documents. * Assure that sufficient, qualified specialized staff is assigned to provide the required knowledge and experience to execute the plan. * Maintain a collaborative working relationship with owners, architects, consultants, subcontractors and vendors to ensure that the project-specific QA/QC Plan delivers a fully compliant project. * Lead, supervise and develop all Turner QA/QC staff, including providing input on or completing performance appraisals. * Ensure strict adherence to ethics and compliance requirements at all times. * Develop a comprehensive working knowledge and understanding of the contract documents (including Turner's contract, plans, specifications and applicable codes). * Develop engineering procedures, including document control, submissions management, creation and tracking of Requests For Information (RFIs), material samples, documentation and tracking of potential cost changes, documentation and tracking of approved change orders within budgetary requirements. * Implement project-specific QA/QC Plan in coordination with the project safety plan. * Understand the project execution plan and coordinate QA/QC procedures at appropriate stages of the work, in line with the project schedule. * Continually improve strategies and tools to efficiently and effectively document, track and record compliance with the contract documents. * Execute the project-specific QA/QC Plan in a manner that engages all project staff, subcontractors, vendors and consultants. * Execute the project-specific QA/QC Plan in a manner that engage all project staff, subcontractors, vendors and consultants. * Conduct testing and inspections and arrange for third-party testing and inspections. Analyze and report the results. * Expand the development of the plan as the project progresses as appropriate to expand the project by continually improving procedures. * Direct removal and replacement of, and document all non-compliant materials and/or workmanship. Document compliance after corrective work is completed prior to starting any subsequent work. * Research and apply additional QA/QC and Lean procedures to enhance the quality of project delivery. * Oversight of project close-out and quality reports. #LI-ST1 Qualifications: Bachelor's Degree with a minimum of five years' experience or equivalent combination of education, training and/or experience and construction experience that bridges both field and engineering responsibilities. Knowledge of the construction process, means and methods, and materials, their characteristics, installation procedures and tolerances. Strong computer skills and a familiarity with Microsoft Office Suite. Knowledge of Turner's project management software and leadership skills. Very strong verbal and written communication skills are required. Proven leadership qualities and skills with the desire to teach and mentor staff. May require QA/QC certification depending on specific project. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: While performing the duties of this job, the employee regularly works on-site at the construction work site where the employee is exposed to moving mechanical parts; high precarious places; fumes or airborne particles; outside weather conditions and risk of electrical shock. The noise in these work environments is usually moderate to very loud. * May perform other duties as assigned. Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for auditing TMS cases to support Coinbase's AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program. This role will also identify opportunities to improve procedural updates, create and present metrics, train new analysts, and work on providing insights through established feedback loops. *What you'll be doing:* * Perform QA reviews of TMS cases based on the quality rubric, ensuring compliance with established guidelines. * Proactively seek opportunities to tackle challenging and impactful assignments * Assist on 2LoD reviews and provide timely responses to findings * Lead calibrations & office hours supporting other QA analysts * Conduct root cause analysis on thematic issues * Identify procedural gaps or inconsistencies and provide proposed solutions * Conduct training of new QA and QC joiners along with validating their practice cases * Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows. * Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards * Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution * Support agents in addressing their queries on complex procedural requirements * Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges. * Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios *What we look for in you:* * 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator * Working knowledge of BSA/AML laws, regulations, and rules for financial services/products * ACAMS or equivalent AML qualification * Experience in assisting, developing, and producing metrics and reporting * Strong written/verbal communication, critical thinking, and problem-solving skills * Highly-motivated, analytical, organized, innovative, and adaptive * Multi-tasking ability, team-oriented, and a self-starter * Proven ability to work collaboratively with global partners in other functional units * Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary * Ability to work with limited direction from management when situations occur * Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets *Nice to haves:* * ACAMS certification or equivalent AML certification * Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. * Experience in project management or analytics or quality assurance. * Advanced degree in business, finance or legal * Advanced understanding of Google apps, JIRA and Salesforce Service Cloud PID: P71705 *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $99,365-$116,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. **Job Responsibilities** + Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions. + Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes and makes recommendations. + Implements operational process improvement initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + U.S. citizen and fluent English speaker + Possess strong written and verbal communication skills + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project) **Other Job Specific Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Strong Internet software and Windows operating systems and software skills. + Demonstrated ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $25.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page. Closing Date: 01/31/2026 Type of Position: Professional Staff - Project/Program Administration Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): * Health: Medical, Dental and Vision plans available for qualifying staff and family * Holiday, Vacation and Sick Leave * Education discount for staff and dependents (undergraduate only) * Retirement: Up to 10% matched contribution from UAMS * Basic Life Insurance up to $50,000 * Career Training and Educational Opportunities * Merchant Discounts * Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at ***********************. Department: ICE | CORE Value Based Care Department's Website: Summary of Job Duties: The Clinical Documentation Specialist supports University of Arkansas for Medical Sciences UAMS population health, quality, and financial performance through accurate, complete, and compliant risk-adjusted coding. This position is responsible for conducting comprehensive coding audits, identifying documentation and coding improvement opportunities, and ensuring compliance with CMS and payer guidelines. A central component of this role is provider education - partnering with clinicians and care teams to enhance understanding of risk adjustment principles, improve documentation practices, and strengthen audit readiness. The specialist combines coding expertise, analytical skills, and educational engagement to drive accurate diagnosis capture and optimal risk adjustment outcomes across all value-based care contracts. Qualifications: Minimum Qualifications: * Registered Nurse (RN) with current license plus 4 years inpatient clinical experience in Emergency, Critical Care, or Medical/Surgical area with experience in Quality, Case Management, Clinical Audit, or Data Abstraction * OR - * Coding professional with CCS certification and 6 years of inpatient coding experience with documented education in anatomy/physiology and pharmacology. Preferred Qualifications: * Certified Professional Coder (CPC) ; Certified Risk Adjustment Coder (CRC) -Coding Specialist (CCS) or Clinical Documentation Improvement (CDI) Certification * 2 years work in Risk Coding, provider education, audit experience in a billing coding role Special knowledge, abilities and skills: Must have excellent written and verbal communication skills. Experience in auditing and clinical documentation review within an ACO, health plan, or value-based care environment. Strong knowledge of ICD-10-CM, HCC models, and CMS risk adjustment guidelines Detail oriented, with ability to work as part of a team and independently. Knowledge of clinical quality measures and evaluation. Additional Information: Job Requirements: * Perform detailed retrospective and prospective reviews of provider documentation to ensure accurate assignment of ICD-10-CM codes that support risk adjustment models (CMS-HCC, HHS-HCC, etc.). * Validate that diagnoses meet all MEAT (Monitored, Evaluated, Assessed, Treated) criteria and align with official coding guidelines. * Develop prospective process for pre-visit charting prioritizing high risk patient cohorts. * Identify and correct coding discrepancies or missed opportunities that impact risk scores and quality metrics. * Provider Education & Clinical Documentation Improvement (CDI) Support * Partner with physicians, Advanced Practice Providers, and care teams to provide feedback and education on documentation best practices and accurate coding. * Develop and deliver training sessions, workshops, or provider tip sheets focused on risk adjustment principles, MEAT criteria, and condition specificity. * Serve as a subject matter expert on coding and documentation policy updates, ensuring provider network awareness and compliance. * Promote a culture of documentation excellence through ongoing education and collaboration. * Collaborate with the population health teams to track coding completeness, identify trends, and prioritize high-impact patient cohorts. * Use data-driven insights to support Value Based Care initiatives such as gap closure, RAF optimization, and quality measure improvement. * Prepare detailed audit reports and participate in audit follow-up activities, including root-cause analysis and education. * Collaborate with billing and revenue cycle teams to ensure appropriate claim corrections or adjustments are made, without directly altering billing or claim data. * Maintain current knowledge of risk adjustment regulations, coding policies, and payer-specific documentation requirements. * Other duties as assigned. Salary Information: Required Documents to Apply: Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Please contact *********************** for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site ***************************************** Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check, Substance Abuse Testing This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Feeling, Grasping, Hearing, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking Frequent Physical Activity: Crouching, Lifting, Pulling, Pushing, Reaching, Stooping Occasional Physical Activity: Balancing, Climbing, Crawling Benefits Eligible:

Count on Me - We know what to do, we make it easy, we do our part and we care! Job Title: FT/PT Quality Assurance Associate Success Factors Job Code: 1300594 Department: Center Store (Grocery) Reports To: Assistant Store Manager Where Applicable: Evening Manager Primary Purpose: Provide our customers with a clean, safe, inviting place to shop by maintaining standards in accordance with the standard practice manual. Minimize shrink through proper utilization of standard practice. Duties and Responsibilities: Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience Courteous and helpful to other associates Sweep and clean floors on nights with no scheduled vendor services Weekly cleaning of Produce, Market and Deli Departments Clean and organize the store mop room Find more efficient ways to do the job and seek to reduce costs and improve labor productivity Follow QA daily check list and sanitation standards set by Food Lion Follow current Standard Practices regarding cleanup of Hazardous Waste product Maintain a complete understanding of and adherence to company guidelines, policies and standard practice Understand and follow Food Safety and Workplace Safety guidelines and procedures Observe and correct all unsafe conditions that could cause associate or customer accidents Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty Ensure compliance with local, state and federal regulations Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses Perform all other duties as assigned Qualifications: High school graduate or equivalent preferred Excellent interpersonal, organizational, communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to use technical information to solve problems Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements: Ability to use computers and other communication systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time, frequently walking short distances Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: 01/31/2026 Type of Position:Professional Staff - Project/Program Administration Job Type:Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at ***********************. Department:ICE | CORE Value Based Care Department's Website: Summary of Job Duties:The Clinical Documentation Specialist supports University of Arkansas for Medical Sciences UAMS population health, quality, and financial performance through accurate, complete, and compliant risk-adjusted coding. This position is responsible for conducting comprehensive coding audits, identifying documentation and coding improvement opportunities, and ensuring compliance with CMS and payer guidelines. A central component of this role is provider education - partnering with clinicians and care teams to enhance understanding of risk adjustment principles, improve documentation practices, and strengthen audit readiness. The specialist combines coding expertise, analytical skills, and educational engagement to drive accurate diagnosis capture and optimal risk adjustment outcomes across all value-based care contracts. Qualifications: Minimum Qualifications: Registered Nurse (RN) with current license plus 4 years inpatient clinical experience in Emergency, Critical Care, or Medical/Surgical area with experience in Quality, Case Management, Clinical Audit, or Data Abstraction - OR - Coding professional with CCS certification and 6 years of inpatient coding experience with documented education in anatomy/physiology and pharmacology. Preferred Qualifications: Certified Professional Coder (CPC) ; Certified Risk Adjustment Coder (CRC) -Coding Specialist (CCS) or Clinical Documentation Improvement (CDI) Certification 2 years work in Risk Coding, provider education, audit experience in a billing coding role Special knowledge, abilities and skills: Must have excellent written and verbal communication skills. Experience in auditing and clinical documentation review within an ACO, health plan, or value-based care environment. Strong knowledge of ICD-10-CM, HCC models, and CMS risk adjustment guidelines Detail oriented, with ability to work as part of a team and independently. Knowledge of clinical quality measures and evaluation. Additional Information: Job Requirements: Perform detailed retrospective and prospective reviews of provider documentation to ensure accurate assignment of ICD-10-CM codes that support risk adjustment models (CMS-HCC, HHS-HCC, etc.). Validate that diagnoses meet all MEAT (Monitored, Evaluated, Assessed, Treated) criteria and align with official coding guidelines. Develop prospective process for pre-visit charting prioritizing high risk patient cohorts. Identify and correct coding discrepancies or missed opportunities that impact risk scores and quality metrics. Provider Education & Clinical Documentation Improvement (CDI) Support Partner with physicians, Advanced Practice Providers, and care teams to provide feedback and education on documentation best practices and accurate coding. Develop and deliver training sessions, workshops, or provider tip sheets focused on risk adjustment principles, MEAT criteria, and condition specificity. Serve as a subject matter expert on coding and documentation policy updates, ensuring provider network awareness and compliance. Promote a culture of documentation excellence through ongoing education and collaboration. Collaborate with the population health teams to track coding completeness, identify trends, and prioritize high-impact patient cohorts. Use data-driven insights to support Value Based Care initiatives such as gap closure, RAF optimization, and quality measure improvement. Prepare detailed audit reports and participate in audit follow-up activities, including root-cause analysis and education. Collaborate with billing and revenue cycle teams to ensure appropriate claim corrections or adjustments are made, without directly altering billing or claim data. Maintain current knowledge of risk adjustment regulations, coding policies, and payer-specific documentation requirements. Other duties as assigned. Salary Information: Required Documents to Apply: Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Please contact *********************** for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site ***************************************** Please do not send to listed recruitment contact. Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check, Substance Abuse Testing This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity:Feeling, Grasping, Hearing, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking Frequent Physical Activity:Crouching, Lifting, Pulling, Pushing, Reaching, Stooping Occasional Physical Activity:Balancing, Climbing, Crawling Benefits Eligible:

**WHO YOU ARE:** **Are you someone dedicated to quality and improvement? Do you pride yourself in being an exceptionally organized, methodical professional who has the skills and experience to take our food safety products and processes to the next level of accuracy, security, and safety?** **WHO WE ARE:** + Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry. + Over 10,000 dedicated team members across North America. + Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America. + Over 50+ years of experience in creating long-lasting partnerships. **OUR MISSION:** **We protect the food supply by eliminating risks so families everywhere can eat without fear.** + **Protect What Matters:** We are in service of safety at every step, ensuring the health of everyone is central to all we do - from plant team members to consumers.? + **Deliver On Our Promises?:** We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business.? + **Win as a Team?:** We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together.? + **Advance a Safer Future?:** We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all.? **WHAT YOU WILL DO:** **The QA and Regulatory Coordinator position is a part of the team responsible for developing and maintaining documents for regulatory and quality assurance purposes. In addition to document development and maintenance, the Coordinator will support scientific literature searches as needed and participate in special projects to provide regulatory and quality assurance support to the company's sales and technical teams.** **This person should demonstrate good time management skills, attention to details, and organizational skills. The Coordinator should have excellent analytical, oral and written communication skills, as well as diplomacy skills.** **To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:** **Quality Assurance and SQF Responsibilities:** + Prepare Certificates of Analysis for outgoing shipments. + Assist in preparing documents, including Standard Operating Procedures (SOP) related to food safety certification programs e.g. Global Food Safety Initiative (GFSI). + Organize and update quality assurance documents on various platforms as needed. + Coordinate/Prep for certification audits (such as SQF) and participate in the audits. + Support in food safety team meetings. + Prepare schedules for GMP-related inspections. + Track completion of GMP inspections, assign responsibilities for corrective action items, and follow up on completion of action items. + Support/Assist investigations involving non-conforming products and equipment. + Inspect and verify cleaning checklists and logs for non-conformities and completeness. + Help monitor and track GMP and other training logs. + Assist in training personnel on new procedures and corrective actions for non-conformances. + Support or lead new employee onboarding trainings. Regulatory Responsibilities: + Gather and assist in preparing customer compliance documentation such as Letters of Guarantee and responses to questionnaires. + Submitting product renewal documentation for regulatory and customer compliance. + Organizing and updating regulatory documents on various platforms as needed. + Assist in preparations for certification audits (such as Kosher or Halal) and participate in the audits. + Participate in project teams related to regulatory activities. + Communication with internal and external parties via email and phone. + Perform any other related duties as required or assigned. **YOUR MUST HAVES:** + Proven coursework or internship experience related to quality, food safety, or regulatory compliance. + Strong attention to detail and accuracy when handling documents and data. + Ability to follow instructions, work within established procedures, and ask questions when clarification is needed. + Good organizational skills with the ability to manage multiple administrative tasks. + Proficiency with Microsoft Office (Word, Excel, Outlook). + Strong communication skills and willingness to learn in a team environment. + Highly motivated, self-starter with the ability to work alone, and as a functioning member of a team. **WHAT WE PREFER YOU HAVE:** + Bachelor's degree in a science-related field (Chemistry, Biology, Food Science) OR equivalent education/experience in quality or production environments. + Familiarity with manufacturing environments or QA terminology. + Knowledge of SQF, GMPs, or food safety programs (training can also be provided). **OUR ENVIRONMENT:** **This position is combination-based in our manufacturing plant environment & office setting. Expected exposure to wet, hot, cold, various shifts, requiring Personal Protective Equipment (PPE).** **Constant (role requires this activity more than 66% of the time (5.5+ hrs/day)** **Use of fingers and hands. Lift/Carry 10 lbs or less & push/pull 12 lbs or less.** **Frequently (role requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)** **Stand, climb stairs, walk, sit, reach outward, squat/kneel, bend. Lift/Carry 11-50 lbs & push/pull 13-40 lbs.** **Occasional (role requires this activity up to 33% of the time (0 - 2.5+ hrs/day)** **Climb & crawl. Lift/Carry 51+ lbs & push/pull 41-100 lbs.** **WHAT WE OFFER:** + Medical, Dental, & Vision Insurance + Basic Life Insurance + Short Term Disability + Company Paid Long-Term Disability + 401k Retirement Plan + Paid Holidays + Paid Vacation + Paid Sick Time + Employee Assistance Program (“EAP”) + Training & Development Opportunities Safe Foods, a Division of Fortrex is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. Safe Foods is committed to complying with the laws protecting qualified individuals with disabilities. Safe Foods will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position. **YOUR NEXT STEPS:** **APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW!**

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Technology **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $52,600.00 - $86,800.00 **Target Openings** 1 **What Is the Opportunity?** At Travelers, the Operations Quality Assurance (QA) groups are responsible for ensuring that a high-level of customer experience is being provided to our external customers and internal business partners. As a Sr Quality Assurance Specialist, you will be responsible for assessing interactions and/or transactions of other internal employee groups to ensure that the predetermined quality standards are being met. As you expand your technical skills and business knowledge, you will have the opportunity to grow your career at Travelers. **What Will You Do?** + Perform quality reviews for supported business area(s), adhering to Quality program guidelines and audit standards, to ensure accuracy. + Assist in the onboarding and training of less experienced team members. + Participate in quality assurance meetings and discussions. + Provide recommendations to improve quality assurance processes, including, but not limited to, program attributes. + Build and maintain knowledge and understanding of products, forms, coverages, workflows, and quality assurance processes for primary business area(s) supported. + Embrace change management efforts. + Perform other responsibilities as assigned. **What Will Our Ideal Candidate Have?** + _Two years of Premium Audit, and Business Insurance experience_ + _Ability to work on high-volume tasks simultaneously to ensure their timely, accurate, and high-quality completion._ + _Attention to detail, with a focus on producing quality, error-free work._ + _Written and verbal communication skills with the ability to collaborate across business areas._ **What is a Must Have?** + High school diploma or equivalent. + One year of insurance, operations, or related experience. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive and transparent pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance Relocation bonus (if applicable) Hybrid working environment for positions that are eligible Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying. COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Quality Control Specialist I | Pay Range: $57,200.00 - $70,060.00 Join our IT Quality Control team as a Quality Control Specialist! Turn your analytical skills into meaningful impact. Southwest Power Pool is seeking a Quality Control Specialist I to support the development, evaluation, and implementation of processes that strengthen our security and compliance framework. If you enjoy working with data, writing clear documentation, and collaborating across technical teams, this role is a great fit. What You'll Do Document and improve IT security processes Analyze evidence and datasets for security and compliance Support audits under NERC CIP and SOC1 standards Create reports and dashboards that highlight risks and trends Partner with Cyber Security, IT, and Compliance teams to drive improvements Why Join Us? You'll be part of a collaborative team dedicated to accuracy, clarity, security, and continuous improvement. This role offers an excellent opportunity to build experience in IT controls, cybersecurity compliance, audit support, and technical documentation-while directly contributing to the protection of SPP's systems and operations. Ready to make an impact? Apply today and help strengthen SPP's security and compliance controls. To be successful as an Quality Control Specialist I, we're looking for: Education Requirements: Bachelor degree in computer science, business administration, or related IT field, or equivalent technical work experience may be considered in lieu of degree requirement Experience Requirements: Introductory knowledge/experience in IT, IT control methodologies, and/or IT technical writing Experience with Microsoft Office; additional experience with ServiceNow, Jira, Confluence, SQL, or Python is a plus Competent in both written and oral communication Logical and efficient with attention to detail Demonstrated ability to provide flexible prioritization and organizational skills Competent understanding of industry compliance requirements and the IT controls that support these requirements Competent understanding of, compliance with, and enforcement of SPP Policies and Procedures Preferred: Experience with IT domains such as networking, firewalls, asset management, access management, etc. Experience with security controls (e.g. NIST Cybersecurity Framework) Experience with IT technical writing Experience with test planning and test execution coordination Experience with data analysis tools (e.g. SQL, Excel, Tableau, Python) Experience with Governance, Risk and Compliance (GRC) tools/platforms Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands: The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve. The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment. The employee must occasionally lift and move up to 10 pounds. Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Understanding of compliance with and enforcement of SPP Policies and Procedures Position Type, Location, and Expected Hours of Work: This is a full-time, hybrid onsite role located in Little Rock, Arkansas. The standard work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional extended hours as business needs arise. Travel Requirement: This position requires minimal travel (approximately 10%). SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at ********** and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool. Full job descriptions will be made available to those selected for an interview.

Job Title : Supervisor Quality Assurance and Sanitation Business Unit: Manufacturing Operations Department: Quality Location: North Little Rock, AR Reports To: Sr. Quality Assurance Manager Last Updated: December 2025 X Exempt Non-Exempt/Hourly ______________________________________________________________________________ Position Summary The Sanitation and Quality Supervisor is responsible for directing all sanitation and quality activities during off-shift hours to ensure the facility consistently meets or exceeds food safety, quality, and operational standards. This position provides leadership to the sanitation team, verifies the thorough cleaning and sanitation of equipment and production areas, and works in close partnership with the Day Shift Quality Supervisor to coordinate the daily functions of the Quality Department. Together, these efforts support departmental and plant-wide goals for product quality, customer satisfaction, and operational efficiency. All duties must be performed in full compliance with federal, state, and local regulations, as well as SQF requirements and company policies maintaining the highest standards of safety, quality, service, and cost effectiveness. _____________________________________________________________________ Essential Job Functions Directs the quality department staff and assures staffing schedules are appropriate, and daily work is assigned to provide efficient support for production, shipping, and receiving. Responsible for verification & maintenance of Food Safety Plans (HACCP), Pre-requisite programs and Food Quality Plans as described by applicable federal regulations and Global Food Safety Initiative (GFSI) standards (SQF). Provides input on validating plans and programs. Provides all initial and ongoing training programs for quality inspectors to include items above as well as the general employee population as required. Performs first level of performance appraisal and corrective action for all quality inspectors as required. Continuously monitors and maintains records, books, files, etc. Assists in the implementation of the facility environmental testing program to assure compliance with all customer and regulatory requirements. Works closely with production, maintenance, and warehouse supervision and employees on problems for effective resolution and elimination. Works in conjunction with production and cross trains additional quality inspectors for adequate coverage across all shifts in the event of absences and vacations. Maintains the Test/Approve/Hold/Reject/Disposition of all raw materials, in-process, and finished product. Works with production and warehouse to control, maintain, and/or improve as appropriate the handling, storage, and usage of materials. Assists in plant trials and critical process improvements as needed. Works with QA Manager to provide for supplier deficiency improvements, problem cause identification and correction, customer complaint resolution, etc. Ensure all sanitation activities are completed according to SSOPs, Master Sanitation Schedule, and documented cleaning procedures. Perform pre-operational inspections and sign-offs, verifying equipment cleanliness and readiness for production. Monitor chemical usage, titration, safety practices, and proper dilution rates. Coordinate equipment teardown and reassembly with maintenance and production teams. Identify sanitation deficiencies and implement corrective actions. Performs all other duties, responsibilities, and special projects as assigned. _____________________________________________________________________________ Qualifications Education/Training : Required : High School Diploma or GED 3+ years of supervisory experience in a food manufacturing or similar environment. Preferred: Bachelor's degree in food science, biology, chemistry, or engineering Experience Working knowledge of sanitation procedures, chemicals, and equipment in a food plant. Strong understanding of GMPs, HACCP, allergen control, and food safety regulations. Understanding of Clean In Place (CIP) and Clean Out Place (COP) systems Microbial knowledge in a manufacturing environment Familiarity with quality systems, complaint handling software, and regulatory requirements (e.g., FDA, SQF, GFSI). Understanding of government regulations (FDA, USDA) Knowledge of root cause analysis tools (e.g., 5 Whys, Fishbone, Pareto). Understanding of kosher, halal, organic, and non-GMO documentation. Proficient in Microsoft Excel, databases, and reporting tools. Personal Characteristics: Ability to work independently, make sound decisions, and lead cross-functional teams. Excellent communication, organizational, and problem-solving skills. Willingness to work overnight hours and adapt to changing priorities. Ability to manage multiple requests and deadlines in a fast-paced environment.

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Reports To: Director of Design, Development, & Project Management Contract Length: January - December, 2026 Job Summary: A Quality Matters Course Representative (QMCR) is the primary point of contact for a course undergoing a QM review process, essentially acting as a liaison between Virtual Arkansas and the QM reviewers, responsible for preparing the course for review, addressing any questions during the review, and implementing feedback received to improve the course quality to meet QM standards. Supervisory Responsibilities: None Duties/Responsibilities: Initiate the QM review process by submitting course materials and completing all required documentation. Participate in the QM Pre-Review Conference Call or Zoom session. Serve as the primary point of contact for the review team, responding to questions and providing necessary clarifications regarding course design. Implement revisions based on reviewer feedback to ensure the course meets QM Standards. Maintain open and consistent communication with the QM Coordinator and review team throughout the review process. Monitor the progress of the review and ensure timely submission of all required information. Effectively manage priorities and adapt to meet required deadlines. Adhere to all Virtual Arkansas and applicable Arch Ford ESC policies and regulations. Perform additional duties as assigned. Required Skills/Abilities: Successful completion of the Applying the Quality Matters K-12 Rubric training. In-depth knowledge of the course content and design to effectively respond to reviewer inquiries. Proven ability to collaborate with QM reviewers to ensure the course meets required quality standards. Ability to incorporate feedback from the QM review process to enhance course design and content using the Canvas Learning Management System (LMS) and CourseArc. Strong organizational skills and attention to detail Efficient time management skills with a proven ability to meet deadlines Education, Experience, and Qualifications: Must be a full-time Virtual Arkansas employee to participate. Bachelor's degree (minimum); Masters degree desired Three years of blended/online teaching experience is desired Online course development and design experience is desired Demonstrates high-quality verbal and written communication skills Demonstrates creative writing and research abilities Completion of Science of Reading professional development (Awareness or Proficient level, based on grade level). Teacher Licensure for the requested content area and grade level Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Periodic travel requirements Sit, stand, walk, stoop, kneel, or crouch Use hands to handle or feel, type, and pick up objects, and reach with hands and arms; Talk or hear to communicate effectively Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds Other Information: This position will be hired through the Arch Ford Education Cooperative Telework from home office Compensation: $800 minus applicable taxes, retirement, and fees