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Quality assurance specialist jobs in Little Rock, AR

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Quality Assurance Specialist
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  • QA Engineering Lead

    Meta 4.8company rating

    Quality assurance specialist job in Little Rock, AR

    Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page. **Required Skills:** QA Engineering Lead Responsibilities: 1. Develop test strategies for business critical projects to ensure product correctness before launch. 2. Oversee a team of in-house and offshore testers to conduct black box testing, as well as spearhead initiatives that influences engineering organizations to build a quality-driven culture. 3. Partner with engineering and infrastructure teams to leverage automation for scalable solutions to prevent regressions and ensure reliability of products. 4. Identify gaps and opportunities to improve quality. 5. Define and implement QA processes to optimize and scale testing within the product. 6. Establish and drive the adoption of quality metrics that help measure test effectiveness, efficiency, and overall quality of product. 7. Assess non-functional (e.g. i18n, i10n, a11y) product quality in collaboration with other quality focused teams and provide key insights to product team. 8. Telecommute from anywhere in the U.S. permitted. **Minimum Qualifications:** Minimum Qualifications: 9. Master's degree (or foreign degree equivalent) in Computer Engineering, Software Engineering, Electrical Engineering, Business Administration, Information Technology (IT) Management or related field and two years of work experience in the job offered or related role 10. Requires two years of experience in the following: 11. 1. Experience with planning, designing, executing tests and knowledge of performance and stress testing 12. 2. Experience implementing and maintaining quality test automation for both mobile and web applications 13. 3. Experience in Python, PHP, Java, C/C++ or equivalent coding language 14. 4. Knowledge of industry standard test automation tools & automation frameworks, AND 15. 5. Understanding of the role that data and metrics play in the quality space **Public Compensation:** $181,986/year to $215,160/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
    $182k-215.2k yearly 60d+ ago
  • Manufacturing - Senior QA Specialist

    L'Oreal 4.7company rating

    Quality assurance specialist job in North Little Rock, AR

    Job Title: Senior QA Specialist Division: L'Oreal Operations Reports To: Senior Manager - Quality Assurance Who We Are: For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L'Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain. What We Are Looking For: * Bachelor's degree in science, engineering, quality safety, or related field is required. * Minimum of 4 years' experience in quality assurance, preferably within pharmaceuticals or consumer products industry. * Strong knowledge of quality management systems, regulatory requirements (ISO 9001, ISO 22716, FDA 21 CFR 210 and 211). ISO 17025 is a plus. * Excellent analytical, problem-solving, and decision-making skills. * Effective communication skills, both written and verbal. * Detail-oriented with a strong focus on accuracy and precision. * Good computer skills with proficiency of Microsoft tools (Excel, Word, PowerPoint, etc) * SAP experience is a plus. What You Will Do: Quality Management: * Develop, implement, and maintain quality assurance processes and procedures for cosmetics manufacturing. * Conduct regular inspections and audits to ensure compliance with regulatory requirements, industry standards, and internal quality standards. * Review batch records of finished products for release to market as the responsible quality unit. Process Monitoring: * Monitor production processes to identify deviations and non-conformities, providing real-time feedback to production teams. * Collaborate with production staff to address quality-related issues promptly and effectively. * Conduct root cause analysis for quality non-conformances, implementing corrective actions to prevent recurrence. * Analyze quality data and trends, identifying areas for improvement and taking corrective/preventive actions as necessary. Regulatory Compliance: * Stay updated on relevant regulations, standards, and industry best practices related to color cosmetics manufacturing. * Ensure all products meet legal and regulatory requirements for quality. * Prepare and maintain documentation for regulatory submissions and audits. * Lead Auditor for internal and 3rd party inspections. Training Management: * Provide training and guidance to employees on quality assurance procedures, best practices, and regulatory requirements. * Collaborate with internal plant teams to ensure seamless integration of quality processes into daily production activities. * Mentor junior quality assurance staff, fostering a culture of continuous learning and improvement. Continuous Improvement: * Lead and participate in continuous improvement projects to enhance product quality, operational efficiency, and cost-effectiveness. * Monitor key performance indicators (KPIs) and implement initiatives to achieve quality. General Job Duties * Manage the onsite equipment calibration program with a 3rd party company. * Lead auditor for corporate, Internal, and 3rd party audits by providing requested documentation. Ensure CAPAs are initiated, and action plans are implemented for closure. * Lead the supplier quality program by conducting necessary virtual or onsite audits and issue final reports for corporate, implementing continuous improvement processes with them as it relates to control test certification, trending data for master plan projects, and communication of nonconformances and coordinating action plans with them. * Manage the quality revalidation process for processing and packaging equipment. * Lead trainer on QA team for quality training on GMP topics as it relates to site's SHEQ (safety, health, environment, quality) program. * Actively update documents to ensure compliance to established quality requirements. * Facilitate the training documentation for new corporate methods and procedures to ensure compliance. * This position could require up to 20% travel for supplier management or corporate trainings. What's In It for You: * Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) * Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) * Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance) * Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) * Employee Resource Groups (Think Tanks and Innovation Squads) * Access to Mental Health & Wellness Programs To learn more about L'Oréal's commitment to sustainability, please click HERE Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other.
    $71k-90k yearly est. 17d ago
  • Manager, Quality Assurance

    Hilton 4.5company rating

    Quality assurance specialist job in Little Rock, AR

    _\*\*\*This position will be Remote, but with a preference for candidates in Colorado, Texas, North Carolina, and Tennessee\*\*\*_ This is your chance to be part of an in\-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands\! Are you passionate about partnering with hotel leaders to uphold Brand Standards and elevate the guest experience? As a Manager, Quality Assurance \(QA\) Auditor, you'll help strengthen and grow Hilton's portfolio\. Reporting to the Area Manager, Quality Assurance, you will oversee a territory of 100 hotels, conducting comprehensive audits to ensure cleanliness, safety, and adherence to brand standards\. You'll travel to perform on\-site evaluations, review findings with property leadership, and provide actionable insights\. You'll also prepare detailed reports with supporting images for internal analysis, helping protect the integrity of our Brands and maintain exceptional guest satisfaction\. **HOW WE WILL SUPPORT YOU** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: + Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount + Paid parental leave for eligible Team Members, including partners and adoptive parents + Mental health resources including free counseling through our Employee Assistance Program + Paid Time Off \(PTO\) + Learn more about the rest of our benefits \(****************************************** At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\. \*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\. **HOW YOU WILL MAKE AN IMPACT** Your role is important and below are some of the fundamental job duties that make your work unique\. **What your day\-to\-day will be like:** + Perform routine Quality Assurance evaluations\. + Apply your knowledge of product replacement cycles, renovations, and physical upgrades to maintain Brand Standards\. + Navigate complex situations with a solutions\-oriented mindset, maintaining Brand integrity while balancing owner and partner expectations\. + Address inquiries and communications made internally, both verbally and in written communications\. + Participate in Consistency exercises\. + Monitor expenses incurred from travel completed/scheduled, both based on monthly and yearly goals\. + Participate in activities outside of QA to gain a better knowledge of other departments\. **How you will collaborate with others:** + Work with senior leaders and property teams to foster positive, productive relationships\. + Communicate with Quality Auditors, Area Managers in QA, Directors, Senior Directors, Vice Presidents, Brand Teams, Design and Construction, and Human Resources, Owners, and Management Company Reps to answer inquiries about Brand Standard compliance, QA, Brand protocol, procedures, and Improvement Plans\. + Effectively communicate and coordinate independently, demonstrating initiative and motivation while contributing to shared success\. **What projects you will take ownership of:** + Territory Management, Expense Management, Audits completed and annual goals\. + Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines\. **WHY YOU'LL BE A GREAT FIT** **You have these minimum qualifications:** + Five \(5\) years of management experience in Hotel Operations + Three \(3\) years of experience as a General Manager, Executive Committee Member, or Director + Valid Driver's license + Travel 90% of the time **It would be useful if you have:** + BA/BS Bachelor's Degree + Fluency in a foreign language + Food Safety certification + Project management skills + Working knowledge of product replacement cycles, renovations and physical upgrades + Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and internal customers while upholding the integrity of the brand + Current resident in the states of CO, TX, NC, TN **WHAT IT IS LIKE WORKING FOR HILTON** Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\! We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\. Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $75,000 \- $110,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE **Job:** _Brands_ **Title:** _Manager, Quality Assurance_ **Location:** _null_ **Requisition ID:** _COR015H7_ **EOE/AA/Disabled/Veterans**
    $75k-110k yearly 18d ago
  • SAP Test Lead

    Cayuse Holdings

    Quality assurance specialist job in Little Rock, AR

    **Job** **Title:** SAP Test Lead **Type:** Independent Contract - Corp to Corp/1099 **Contract Length:** 6 months - Potentially Renewable The SAP Test Lead role offers a unique opportunity to drive critical testing initiatives within SAP implementation and enhancement projects. As an independent contractor, the Test Lead will be responsible for ensuring the quality, reliability, and performance of SAP applications by defining and executing robust testing strategies. This role requires a combination of technical expertise in SAP, strong leadership capabilities, and experience in various testing methodologies and frameworks. The SAP Test Lead will collaborate with cross-functional teams, including business stakeholders, developers, and project managers, to deliver high-quality SAP solutions while mitigating risks and ensuring seamless integration with business processes. This position is well-suited for seasoned professionals who thrive in dynamic project-based environments and can deliver exceptional results with minimal supervision. **Responsibilities** **Key Responsibilities:** + Test Planning & Strategy: Define the overall test scope, objectives, and approach for project/engagement. Develop detailed test plans, schedules, and deliverables for all testing phases (e.g., SIT, UAT, performance, regression). + Environment & Data Management: Ensure the readiness of test environments and manage test data for various testing phases. + Team Leadership & Management: Lead, mentor, and motivate the testing team, assigning tasks, monitoring progress, and providing regular feedback and guidance. + Test Case Development & Execution: Oversee the design and development of comprehensive test scenarios and test cases that cover all functional and non-functional requirements. Ensure test execution follows the established plan. + Defect Management: Track, document, and manage defects using a bug tracking system. Liaise with developers and other stakeholders to ensure timely resolution and retesting of issues. + Reporting & Communication: Prepare and present regular status reports, quality metrics, and test results to project managers, senior management, and clients. Facilitate communication between testing, development, and business teams. + Risk Management: Identify potential project risks, develop mitigation strategies, and prioritize testing activities based on risk and business impact. **Qualifications** **Required Skills & Qualifications:** + **Experience** : + Experience in at least one full lifecycle SAP implementation project (e.g., S/4HANA, ECC). + Experience working in Agile, Waterfall, and hybrid methodologies. + **Technical Knowledge** : + Understanding of core SAP modules and end-to-end business processes. Understanding of SAP EAM module will be a plus. + Proficiency with test management and defect tracking tools (e.g., Microsoft Azure, JIRA, HP ALM, SAP Solution Manager). + Hands-on experience with performance testing frameworks/tools. + **Soft Skills** : + Excellent leadership, communication, and stakeholder management skills. + Strong analytical, problem-solving, and decision-making abilities. + Strong organizational and project management skills. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ _Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local l_ _aw._ **Pay Range** USD $55.00 - USD $65.00 /Hr. Submit a Referral (************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _2025-3043_ **Category** _Information Technology_ **Position Type** _Independent Contractor_ **Remote** _Yes_ **Clearance Required** _None_
    $55-65 hourly 18d ago
  • Aircraft Quality Supervisor- Little Rock Service Center

    Dassault Falcon 4.8company rating

    Quality assurance specialist job in Little Rock, AR

    PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS): The Quality Assurance Supervisor shall have a working knowledge of and be the local authority of all applicable Federal Aviation Regulations and the RSQCM. * Be thoroughly familiar with the Quality Control systems and procedures of the Repair Station /Quality Control Manual and keep assigned personnel aware of the Quality Control systems and procedures relative to their assignments. * Train, qualify and manage internal Instructors. * Implement the requirements of the Repair Station Training Program. * Monitor ongoing compliance with training requirements. * Assists with interpretation of Federal Aviation Regulations into Company Policies / Procedures. * Assists with preparation of department budget for fiscal year operations. * Manage Training Records. * Implements and maintains the Quality Audit Program. * Assists with the administration of the Test, Measurement, and Diagnostic Equipment calibration program. * Supervises the Repair Station recordkeeping requirements. * Maintains time and attendance records. * Performs traditional supervisory duties, i.e. hiring, terminating, evaluating the performance of, approving sick and vacation days for and administering disciplinary actions to subordinate employees. * Ensures that all technical data is current. * Assists with the issue of Inspectors stamps and assists with the administration of the Repair Station rosters. * Conduct training source audits and monitor performance. * Submits recommended individuals for repairman's certificates. * Perform all other duties as assigned by the Quality Assurance Manager. * Assists with the development of strategic plans for the continuous improvement of Quality MINIMUM REQUIRED QUALIFICATIONS: * High school graduate or equivalent. * Possess a Mechanics certificate with Airframe and Powerplant ratings (FAA Requirement). * Minimum of ten (10) years of aircraft experience. * Minimum of five (5) years of experience in quality assurance or quality control. * Minimum of two (2) years leadership experience. * Be knowledgeable and experienced with Federal Airworthiness Regulations (FAR) Part 145 Repair Station, FAR Part 135, FAR Part 91, FAR Part 65, FAR Part 43, FAR Part 25, and FAR Part 21. * The proven ability to train and lead employees. * Must possess well-developed critical thinking, logic and analytical skills. * Must be pro-active and team orientated. * A strong working knowledge of computer applications. * Possess verbal and written communication. * Must be able to walk long distances, climb, and kneel for extended periods of time with or without reasonable accommodation. * Pass vision testing, minimum 20/20 corrected. * Must be able to lift up to 30 pound aircraft record boxes with or without reasonable accommodation. * Team player that exhibits and models Dassault Falcon Jet Corp Values & Attributes.
    $66k-81k yearly est. 60d+ ago
  • QUALITY ASSURANCE COORDINATOR

    State of Arkansas

    Quality assurance specialist job in Little Rock, AR

    22175518 County: Pulaski ADE: Nutrition Services Join the Arkansas Department of Education where each student is recognized as an individual. Through a cultivation of world-class educators, partnering with communities, and an influx of social supports, Arkansas Department of Education provides multi-level supports that help ensure students will receive a personalized education and develop a life-long love of learning. Position Information Job Series: Program Operations - Quality Assurance Classification: Quality Assurance Coordinator Class Code: PQA01P Pay Grade: SGS07 Salary Range: $57,351 - $84,879 Job Summary The Quality Assurance Coordinator is the caretaker of quality within an organization. The coordinator ensures that products and services consistently meet established quality standards, industry regulations, and customer expectations. This role demands a proactive professional who not only monitors and evaluates processes but also implements corrective measures and continuous improvements. This classification is essential to maintain operational excellence, bolster customer satisfaction, and ensure compliance with both internal policies and external regulatory requirements. Primary Responsibilities Create, update, and enforce quality control procedures and policies. Establish benchmarks and tracking mechanisms that support quality initiatives. Conduct regular audits, inspections, and tests across production or service-delivery environments. Analyze production and process data to detect areas in need of improvement, ensuring that quality benchmarks are met consistently. Serve as the liaison between operations, production, and management teams to address quality issues. Coordinate with various personnel to communicate quality findings, propose improvements, and ensure shift-level adherence to quality protocols. Investigate product or service discrepancies, customer complaints, and operational non-compliance issues. Develop and recommend corrective and preventive actions, reducing the risk of recurrence and enhancing the overall quality framework. Prepare detailed quality reports, summarizing audit results, trends, and recommendations for upper management. Maintain thorough documentation regarding quality audits, process deviations, and corrective actions. Develop training materials and conduct sessions to educate personnel on quality standards and new or revised procedures. Ensure that all team members are up-to-date on the latest quality and regulatory guidelines. Ensure that all quality assurance practices align with industry standards, safety guidelines, and regulatory requirements. Support internal and external inspection processes by preparing necessary documentation and evidence of compliance. Knowledge and Skills Proficiency in quality assurance software and Microsoft Office tools (especially Excel). Excellent analytical, problem-solving, and communication skills. Strong organizational skills and an ability to manage multiple projects simultaneously. A detail-oriented mindset combined with the aptitude to think critically and collaboratively. A proactive attitude focused on continuous improvement and excellent customer service. Minimum Qualifications Bachelor's degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field. Minimum of 4 years of progressively responsible experience in quality assurance or quality control environments. Experience working in environments such as manufacturing, healthcare, or service industries, where regulatory compliance and quality standards are critical, may be required. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs. Licensure/Certifications N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law. Nearest Major Market: Little Rock
    $57.4k-84.9k yearly 2d ago
  • Quality Assurance Manager, Call Center

    Hiregy

    Quality assurance specialist job in Little Rock, AR

    #IND123 JOB ID 22862 - Quality Assurance Manager, Call Center (CCM) is onsite Pay: $80,000 yearly Type: Direct hire Schedule: Job description: Develops, implements, and continuously enhances quality monitoring programs for call center customer interactions, ensuring alignment with bank policies, compliance standards, and industry best practices. Leads, mentors, and supports a team of Risk and Quality Assurance Specialists through coaching, performance reviews, calibration sessions, and career development touchpoints. Analyzes agent performance data, call evaluations, and risk-control metrics to identify trends, skill gaps, and improvement opportunities, delivering actionable insights to call center leadership. Partners with cross-functional stakeholders to refine QA processes, tools, and technologies, and to execute strategic initiatives that elevate service quality and operational effectiveness. Conducts coaching and training for agents and leaders, provides data-driven feedback, coordinates staffing/resource planning, and ensures ongoing compliance with regulatory and internal requirements. Nice to have: Financial services sector Requirements: Bachelor's degree or equivalent experience Must have (2) years of experience with banking software Must have (2) years of recent leadership/supervisory experience Minimum of three (3) years of experience in quality assurance in a call center Must be MS Office proficient including MS Excel High school diploma or equivalent Background check required
    $80k yearly 2d ago
  • Traveling Quality Assurance - Quality Control Manager - MSG - Data Centers

    Turner Construction Company 4.7company rating

    Quality assurance specialist job in Little Rock, AR

    Division: Critical Facilities-Data Centers Minimum Years Experience: Travel Involved: Job Type: RegularJob Classification: ExperiencedEducation:Job Family:ConstructionCompensation:Salaried Exempt * This position is for a full time traveling assignment supporting an Advanced Technology project, which includes our Data Center, Pharmaceutical, Industrial/Manufacturing, and EV/Battery/Renewables market segment groups (MSG). * Position Description: Responsible for planning, coordinating and developing the project-specific Quality Assurance/Quality Control (QA/QC) Plan that incorporates the policies and procedures necessary to deliver the project fully compliant with the contract documents. Manage, supervise, and administer the implementation of the project-specific QA/QC Plan and QA/QC staff. Reports to: Project Manager or Project Executive Essential Duties & Responsibilities*: * Manage the development and implementation of the project-specific QA/QC Plan in coordination with the project team, the owner/architect team and the contract documents. * Assure that sufficient, qualified specialized staff is assigned to provide the required knowledge and experience to execute the plan. * Maintain a collaborative working relationship with owners, architects, consultants, subcontractors and vendors to ensure that the project-specific QA/QC Plan delivers a fully compliant project. * Lead, supervise and develop all Turner QA/QC staff, including providing input on or completing performance appraisals. * Ensure strict adherence to ethics and compliance requirements at all times. * Develop a comprehensive working knowledge and understanding of the contract documents (including Turner's contract, plans, specifications and applicable codes). * Develop engineering procedures, including document control, submissions management, creation and tracking of Requests For Information (RFIs), material samples, documentation and tracking of potential cost changes, documentation and tracking of approved change orders within budgetary requirements. * Implement project-specific QA/QC Plan in coordination with the project safety plan. * Understand the project execution plan and coordinate QA/QC procedures at appropriate stages of the work, in line with the project schedule. * Continually improve strategies and tools to efficiently and effectively document, track and record compliance with the contract documents. * Execute the project-specific QA/QC Plan in a manner that engages all project staff, subcontractors, vendors and consultants. * Execute the project-specific QA/QC Plan in a manner that engage all project staff, subcontractors, vendors and consultants. * Conduct testing and inspections and arrange for third-party testing and inspections. Analyze and report the results. * Expand the development of the plan as the project progresses as appropriate to expand the project by continually improving procedures. * Direct removal and replacement of, and document all non-compliant materials and/or workmanship. Document compliance after corrective work is completed prior to starting any subsequent work. * Research and apply additional QA/QC and Lean procedures to enhance the quality of project delivery. * Oversight of project close-out and quality reports. #LI-SO2 Qualifications: Bachelor's Degree with a minimum of five years' experience or equivalent combination of education, training and/or experience and construction experience that bridges both field and engineering responsibilities. Knowledge of the construction process, means and methods, and materials, their characteristics, installation procedures and tolerances. Strong computer skills and a familiarity with Microsoft Office Suite. Knowledge of Turner's project management software and leadership skills. Very strong verbal and written communication skills are required. Proven leadership qualities and skills with the desire to teach and mentor staff. May require QA/QC certification depending on specific project. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: While performing the duties of this job, the employee regularly works on-site at the construction work site where the employee is exposed to moving mechanical parts; high precarious places; fumes or airborne particles; outside weather conditions and risk of electrical shock. The noise in these work environments is usually moderate to very loud. * May perform other duties as assigned. Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.
    $88k-114k yearly est. 2d ago
  • TMS Compliance QA Analyst IV

    Coinbase 4.2company rating

    Quality assurance specialist job in Little Rock, AR

    Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for auditing TMS cases to support Coinbase's AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program. This role will also identify opportunities to improve procedural updates, create and present metrics, train new analysts, and work on providing insights through established feedback loops. *What you'll be doing:* * Perform QA reviews of TMS cases based on the quality rubric, ensuring compliance with established guidelines. * Proactively seek opportunities to tackle challenging and impactful assignments * Assist on 2LoD reviews and provide timely responses to findings * Lead calibrations & office hours supporting other QA analysts * Conduct root cause analysis on thematic issues * Identify procedural gaps or inconsistencies and provide proposed solutions * Conduct training of new QA and QC joiners along with validating their practice cases * Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows. * Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards * Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution * Support agents in addressing their queries on complex procedural requirements * Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges. * Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios *What we look for in you:* * 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator * Working knowledge of BSA/AML laws, regulations, and rules for financial services/products * ACAMS or equivalent AML qualification * Experience in assisting, developing, and producing metrics and reporting * Strong written/verbal communication, critical thinking, and problem-solving skills * Highly-motivated, analytical, organized, innovative, and adaptive * Multi-tasking ability, team-oriented, and a self-starter * Proven ability to work collaboratively with global partners in other functional units * Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary * Ability to work with limited direction from management when situations occur * Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets *Nice to haves:* * ACAMS certification or equivalent AML certification * Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. * Experience in project management or analytics or quality assurance. * Advanced degree in business, finance or legal * Advanced understanding of Google apps, JIRA and Salesforce Service Cloud PID: P71705 *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $99,365-$116,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
    $99.4k-116.9k yearly 60d+ ago
  • Specialist, Quality Assurance

    Cardinal Health 4.4company rating

    Quality assurance specialist job in Little Rock, AR

    **_What Quality Assurance contributes to Cardinal Health_** Quality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications. Quality Assurance develops and implements a compliant and cost effective quality system that assures products and services are reliable, safe and effective. This job family provides oversight of production/manufacturing activities, training to operational and quality control personnel, and educates business leaders on Quality policies and procedures and ensures that all products and services are properly reviewed for quality and documented. **_Job Summary_** The Specialist, Quality Assurance executes quality programs, policies, and procedures in a particular area of specialty (such as recalls and customer complaints) in order to minimize risks and drive supply chain integrity. With basic knowledge of quality assurance concepts, the Specialist creates reports on quality metrics and trends in support of resolutions to quality issues and the development of standard operating procedures. The Specialist frequently seeks guidance from more experienced Senior Specialists or Principal Specialists and assists on more complex projects to develop advanced knowledge and technical capabilities. **_Responsibilities_** + Lead the efforts within Cardinal Health to collect substance information on products and raw materials from suppliers + Load and extract product systematic data on substances within Cardinal Health Master Data systems + Review and evaluate received questionnaire forms for completeness and applicability + Coordinate with Supplier, Sourcing, Quality, Regulatory and Manufacturing teams to obtain information necessary to complete assigned tasks + Identify and quantify risk, communicate results effectively to management + Support management of QRA policies governing product quality data + Identify quality and regulatory related issues within current processes, investigate and provide recommendations + Interact with cross-functional business partners (Customers, Operations, Sourcing, Regulatory, Manufacturing Quality, field QRA, etc.) to assist in execution of the current Medical Distribution Quality Plan. + Responsible for deployment of policies and programs to minimize risk and enable compliant business operations for Cardinal Health + Demonstrates working knowledge of applicable laws and regulatory concepts utilized to manage risk + Supports development of programs, policies and procedures using knowledge of regulatory requirements and technologies + Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces + Proactively develops and maintains a broad knowledge of the technical disciplines in own functional area; applies broad knowledge of trends and best practices in a manner that ensures exceptional performance and results + Uses deep subject matter/functional expertise; influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications + Encourages informed risk-taking and acts as a catalyst for innovation at Cardinal Health; generates practical, sustainable and creative options to solve problems and create business opportunities, while maximizing existing resources + Champions and leads change initiatives; identifies the best approach for implementing strategic processes; in light of culture and diversity **_Qualifications_** + Bachelor's degree preferred + 1-3 years experience preferred + Knowledge of Regulated Substances regulations such as EU MDR, REACH, RoHS, WEE, POP and California Proposition 65 preferred + Distribution Operations processes (Medical and Pharmaceutical) preferred + Excellent verbal, written, computer, SAP, and interpersonal skills required + Excellent influencing skills + Must be able to multitask and work with competing priorities **_What is expected of you and others at this level_** + Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces + Proactively develops and maintains broad knowledge of the technical disciplines in own functional area(s); applies broad knowledge of trends and best practices in a manner that ensures exceptional performance and results + Uses deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications + Encourages informed risk-taking and acts as a catalyst for innovation at Cardinal Health; generates practical, sustainable and creative options to solve problems and create business opportunities, while maximizing existing resources + Champions and leads change initiatives; identifies the best approach for implementing strategic processes in light of cultural and diversity implications **Anticipated hourly range:** $26.90 per hour - $36.90 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/07/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $26.9-36.9 hourly 33d ago
  • Quality Assurance Analyst

    Dillards 4.1company rating

    Quality assurance specialist job in Little Rock, AR

    Job Description THE OPPORTUNITY As our ideal candidate, you bring strong QA expertise, a passion for quality, and a deep understanding of Agile development. You thrive in fast-paced environments-partnering closely with developers, analysts, and product owners to ensure every release delivers value and reliability. You'll be able to shape how we test, automate, and deliver software across multiple applications. Strong critical thinking, adaptability, and the ability to shift seamlessly between hands-on testing, automation, and team collaboration will drive your success here. Your work will go beyond testing-you'll help strengthen processes, mentor others, and directly impact how our teams deliver exceptional experiences to our customers and internal partners. THE TEAM You'll be part of a collaborative Agile team of developers, UI/UX designers, business analysts, and iteration managers. Together, we build and maintain high- performing applications that keep our business moving forward. Quality assurance is a cornerstone of this team-your perspective, leadership, and testing strategy will help drive excellence across every development phase. We value curiosity, accountability, and the ability to adapt quickly as project priorities evolve. This team thrives on shared ownership and continuous improvement. WHAT YOU WILL DO Evaluate and test new or modified software applications to verify alignment with requirements and quality standards Design, execute, and maintain manual and automated test suites that integrate with continuous delivery workflows Collaborate with developers and analysts to define acceptance criteria and communicate test intent and results Perform root-cause analysis and drive timely resolution for defects Create and maintain test data, regression test suites, and automation frameworks Lead test planning and strategy for multiple concurrent Agile projects Maintain QA environments and support deployments from development through production Champion QA best practices and contribute to continuous improvement across the department THE MUST-HAVES Authorization to work in the United States without sponsorship Proven experience as a QA Developer or QA Analyst in Agile development teams Strong hands-on skills in functional, exploratory, and automated testing Proficiency in test automation using Cypress or similar frameworks Understanding of relational and non-relational databases Excellent written and verbal communication skills Strong analytical, problem-solving, and organizational skills Ability to manage multiple priorities in a fast-paced environment Collaborative mindset and a desire to mentor others and build strong partnerships within the team THE NICE-TO-HAVES Experience with unit or load/performance testing tools Working knowledge of HTML, JavaScript, and JSON Familiarity with CI/CD pipelines and version control systems Experience building or enhancing automation frameworks Passion for learning and driving innovation in QA practices No immigration sponsorship (ex. H-1B, TN, STEM OPT) is available for this position
    $60k-72k yearly est. 23d ago
  • Quality Assurance Analyst - Journeyman

    ASM Research, An Accenture Federal Services Company

    Quality assurance specialist job in Little Rock, AR

    ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. **Job Responsibilities** + Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions. + Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes and makes recommendations. + Implements operational process improvement initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + U.S. citizen and fluent English speaker + Possess strong written and verbal communication skills + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project) **Other Job Specific Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Strong Internet software and Windows operating systems and software skills. + Demonstrated ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $25.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $58k-75k yearly est. 60d+ ago
  • PT Quality Assurance Associate

    Ahold Delhaize

    Quality assurance specialist job in Little Rock, AR

    Count on Me - We know what to do, we make it easy, we do our part and we care! Job Title: FT/PT Quality Assurance Associate Success Factors Job Code: 1300594 Department: Center Store (Grocery) Reports To: Assistant Store Manager Where Applicable: Evening Manager Primary Purpose: Provide our customers with a clean, safe, inviting place to shop by maintaining standards in accordance with the standard practice manual. Minimize shrink through proper utilization of standard practice. Duties and Responsibilities: Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience Courteous and helpful to other associates Sweep and clean floors on nights with no scheduled vendor services Weekly cleaning of Produce, Market and Deli Departments Clean and organize the store mop room Find more efficient ways to do the job and seek to reduce costs and improve labor productivity Follow QA daily check list and sanitation standards set by Food Lion Follow current Standard Practices regarding cleanup of Hazardous Waste product Maintain a complete understanding of and adherence to company guidelines, policies and standard practice Understand and follow Food Safety and Workplace Safety guidelines and procedures Observe and correct all unsafe conditions that could cause associate or customer accidents Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty Ensure compliance with local, state and federal regulations Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses Perform all other duties as assigned Qualifications: High school graduate or equivalent preferred Excellent interpersonal, organizational, communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to use technical information to solve problems Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements: Ability to use computers and other communication systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time, frequently walking short distances Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check ID cards, checks, invoices and other written documents
    $46k-67k yearly est. 3d ago
  • Quality Assurance / Quality Control Specialist

    Turbare Manufacturing LLC

    Quality assurance specialist job in Conway, AR

    Job DescriptionDescription: Quality Assurance / Quality Control Specialist Overview: Turbare Manufacturing, a reputable 503B sterile compounding facility, seeks a meticulous and detail-oriented Quality Assurance/Quality Control Specialist to uphold stringent quality standards in our sterile compounding operations. The ideal candidate will ensure compliance with regulatory guidelines, maintain product integrity, and contribute to enhancing our manufacturing processes. Description: The essential functions include, but are not limited to, the following: Establish and uphold quality control systems to ensure adherence to regulatory standards (FDA, cGMP, USP) in sterile compounding activities. Conduct thorough inspections and audits of sterile compounding processes, equipment, and facilities to detect deviations, non-conformities, and areas for enhancement. Develop and manage documentation such as Standard Operating Procedures (SOPs), batch records, and quality assurance protocols tailored to sterile compounding operations. Perform rigorous testing of sterile compounded products, encompassing raw materials, in-process stages, and finished products, utilizing appropriate analytical techniques and equipment. Investigate and resolve quality deviations, anomalies, and customer complaints promptly, implementing corrective and preventive actions as deemed necessary. Collaborate closely with cross-functional teams to implement quality enhancements, validate processes, and introduce new sterile compounded products. Facilitate regulatory inspections and audits by providing comprehensive documentation and support throughout the process. Deliver training and guidance to sterile compounding personnel on quality standards, procedures, and optimal practices. Stay abreast of industry developments, regulatory updates, and best practices in sterile compounding quality assurance and control. Maintain meticulous and up-to-date records of quality-related activities, encompassing documentation of inspections, tests, and corrective actions. Requirements:
    $32k-54k yearly est. 27d ago
  • Quality Assurance Specialist-Call Center

    Bank OZK 4.8company rating

    Quality assurance specialist job in Little Rock, AR

    Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Prepares, coordinates, and conducts quality reviews and needs assessments to ensure quality standards and service requirements are met. Essential Job Functions + Evaluates and develops training needs and specific performance improvement solutions. + Prepares and conducts regularly scheduled quality reviews to ensure that service and quality control standards are met. + Analyzes quality issues and improvement opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback discussions with call center staff. + Delivers feedback and/or training that supports consistent processes and performance improvement solutions. + Communicates an agent's progress regularly to the agent's supervisor. + Recommends, develops, and/or conducts additional agent training based on quality review results and ongoing needs assessments. + Participates in projects as assigned. + Represents the Bank to the customer in a courteous, professional manner, and for providing prompt, efficient and accurate service in processing transactions. + Answers inbound telephone calls, ascertaining customers' needs and/or the subject of their calls, and assists the customer or transfers the customer to the proper department or person for assistances as needed. + Performs transactions and other customer-driven processes (e.g., account records). + Records changes to customer data and processes in accordance with procedures. + Recommends improvements to the policies and procedures that affect customer service. + Maintains good punctuality and attendance to work. + Follows Bank policy, procedures and guidelines. Knowledge, Skills & Abilities + Knowledge of call center principles. + Knowledge of general banking principles and/or financial services. + Ability to communicate effectively both verbally and in writing. + Ability to demonstrate initiative to accomplish work objectives. + Ability to work effectively and demonstrate flexibility in a continually changing environment. + Ability to manage multiple tasks with exacting deadlines in a fast-paced environment. + Ability to demonstrate effective customer service skills. + Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills. + Ability to work extended hours. + Ability to work effectively in a team environment. + Ability to maintain attention to detail. + Ability to demonstrate effective time management skills. + Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Basic Qualifications + High school diploma or equivalent required. + Minimum of six (6) months' work experience in call center required. + Minimum of one (1) year supervisory experience preferred. + Minimum of one (1) year experience performing quality assurance responsibilities preferred. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
    $36k-53k yearly est. 60d+ ago
  • BSA QA Compliance Specialist

    Simmons Bank 4.5company rating

    Quality assurance specialist job in Little Rock, AR

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Compliance Specialist II works directly with a Compliance Manager to meet the requirements of the assigned regulatory area of the Compliance Management Program which includes researching, reviewing, and interpreting existing and pending laws and regulations. The Compliance Specialist II provides assistance to management in order to maintain a quality compliant culture. Essential Duties and Responsibilities * Researches, reviews, and interprets existing and pending laws and regulations, which potentially affect the assigned regulatory area, such as CRA, HMDA, etc. * Assists the compliance manager in establishing and modifying standards, policies, and procedures which affect compliance. * Works directly with the Compliance Manager to meet the requirements of the Compliance Management Program, which includes associate training, conducting internal assessments, and board reports. * Provides ongoing assistance and support to the compliance manager in administrative responsibilities. * Assists management in new product development, systems, and procedures. * Provides input relative to compliance and regulatory matters. * Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training. * Performs other duties and responsibilities as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Skills * Ability to read and comprehend simple instructions, short correspondence and memos. * Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations. * Ability to read, analyze and interpret financial report and/or legal documents. * Ability to write simple-to-business correspondence, routine reports, and procedures. * Ability to respond in writing to customer complaints, regulatory agencies or members of the business community. Education and/or Experience * BS/BA Degree (4 year) from an accredited university /college or two to four years' experience in equivalent compliance position, preferred. * CRCM certificate or three years of experience in compliance assessment s plus knowledge of CRA and Fair Lending regulations, preferred. Computer Skills * MS Word, Excel, PowerPoint, and Outlook Other Qualifications (including physical requirements) * Must have good time management, communication, and organizational skills. Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
    $38k-47k yearly est. Auto-Apply 60d+ ago
  • QA Auditor

    Alliance Pharma 3.9company rating

    Quality assurance specialist job in Malvern, AR

    Responsibilities (QA Auditor I, II, III) * Audit documents against regulatory requirements; GLP, GCP, EPA, OECD, 21CFR Part 11 * Verify lab tasks are performed in accordance to Good Documentation Practices (GDP) * Audit laboratory documents and notebooks (e.g. plans, experiment/sample runs, chromatograms, instrument logs, etc.) for compliance to SOPs and applicable regulations * Audit data files and reports * Audit computer systems, facility operations, and other non-study regulated activities * Assist with maintaining Master Schedule * Identify non-compliance, deviations, and Quality events and assist with resolution * Escalate data integrity and non-compliance issues to Management * Follow applicable SOPs and procedural documents * Assist with template and SOP review * Participate in client audits as needed * Enforce lab SOPs and requirements * Review system audit trails * Other tasks as assigned (QA Auditor II and III) * Conduct quality training as needed * Track and present quality metrics * Perform vender qualifications and audits * Train and mentor lower level Auditors * Review and evaluate procedures to improve quality and efficiency * Participate in CAPAs and investigations as needed * Review and author templates and SOPs * Other tasks as assigned Skills, Education & Qualifications * BA/BS or higher; all experiences will be evaluated * 1-7 years experience in GxP Environment, all experiences will be evaluated * Knowledge of regulatory requirements; GLP, GCP, EPA, OECD, 21CRF Part 11, GDP * Familiar with pharmaceutical or biotechnology industry * Able to review detailed data and documents * Able to work effectively and contribute within a team * Able to work with computer systems * Able to document and communicate clearly; Ability to multitask and to perform & learn in a fast-paced environment
    $62k-103k yearly est. 45d ago
  • Erosion Control Lead

    Redstone Construction Group Inc. 3.6company rating

    Quality assurance specialist job in Little Rock, AR

    The Erosion Control Lead Man performs the supervision of construction crew activities to assure optimum productivity and construction compliance. Tasks could include, but not be limited to * Coordinates and supervises daily activities of a small crew. * Responsible for crew safety and establishes safe work environment that complies with the Company safety program. * Observes assigned equipment to detect machinery malfunctions. Assures the proper operation and maintenance of equipment. * Perform various tasks at job site with equipment provided. * Meet job completion deadlines. * Keep work area neat and clean. * Produce a high quality of work. * Maintain a good attendance record. * Observe Company policies and procedures. * Observe Company safety rules and regulations. * Present a positive attitude about the Company and the job and maintains professional relationship with Owner. Physical requirements could include, but not be limited to * Must be able to safely climb on and off heavy equipment * Must be able to operate heavy equipment * Lift up to 50 pounds * Operate light equipment * Load/unload construction materials Skill requirements include, but not limited to * 1+ years of experience * Ability to pull and back a trailer hauling equipment * Hydrovac * Installing silt fence * Hydro seeding * Installing sod * Good communication skills * Team Player * Previous experience directing other employees and organizing work * Ability to comprehend and complete instructions given by supervisor Job Type: Full-time Pay: $17 to $23 per hour Schedule: * 12- hour shift * Holidays * Monday to Saturday * Night shift * Overtime * Weekend availability Experience: * Construction Experience: 1 years (Preferred) License/Certification: * Driver's License (Required) What We Offer: * Health, dental, and vision insurance * 401k eligible after 1 year of employment with 100% company match up to the first 4%. * Life insurance * Paid time off * Parental leave * Referral program ABOUT REDSTONE CONSTRUCTION GROUP RedStone Construction Group is proud to have served Little Rock and the surrounding Arkansas area since 1973. We offer high-quality site preparation, underground utilities, earthwork, concrete, and asphalt services for those in the commercial and industrial space. We employ over 300 people across multiple locations, and we invest in the best training, equipment, and technology in the business. If you are not sure this is the job for you, contact us at ******************** to learn more about other opportunities we have available and see what we can offer you. Visit us at ******************************** for more information about our company. Redstone Construction Group is a drug-free workplace and an E-Verify participant. * Essential functions, as defined under the Americans with Disabilities Act, may include the above tasks, knowledge, skills, and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed, nor does it necessarily list all possible duties that may be assigned. RedStone Construction Group provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, ancestry, amnesty, or status as a Vietnam-era or special disabled veteran, or any other characteristic protected by law. RedStone Construction Group complies with applicable state and local laws governing non-discrimination in employment. Equal Opportunity Employer, including disabled and veterans. View Company Information To see other positions, click here.
    $17-23 hourly Easy Apply 24d ago
  • Quality Control Specialist

    Jakepro

    Quality assurance specialist job in Hot Springs, AR

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    $35k-57k yearly est. 60d+ ago
  • Auditor Business Processes

    Goodwill Industries of Arkansas 3.2company rating

    Quality assurance specialist job in Little Rock, AR

    Job Details Experienced 5285 Goodwill Industries of Arkansas Inc - Little Rock, AR Full Time AnyAUDITOR BUSINESS PROCESSES GENERAL DESCRIPTION OF POSITION The purpose of the Business Process Auditor position is to ensure accuracy and compliance with policies, procedures and practices established by Goodwill Industries of Arkansas. The Auditor works as a member of the Performance Excellence Team to conduct audits of retail stores, operational teams and systems, and other internal business units and processes to evaluate the effectiveness of internal controls to provide assurance and to help identify and minimize Company risks. The Auditor will assist in the planning and execution of audit engagements and interviews; assist in the development and execution of audit test steps; prepare work papers to document the audit work performed to support conclusions reached; and report independent assessments of Goodwill Stores, Attended Donation Centers (ADC), and Goodwill Resource Centers (GRC) The Auditor will need to become familiar with Workers Compensation and general liability claims, OSHA requirements, the injury reporting process, statutory and accreditation requirements to fully understand the scope of Goodwill's compliance requirements. Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in every interaction with stakeholders. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Responsible for acquiring an understanding of established company policies, procedures and practices, identification of process improvement opportunities, control weaknesses, and fraud. This duty is performed about 45% of the time. 2. Perform independent operational and financial reviews of Goodwill Stores, ADCs, GRCs, data systems, including audit testing, reporting, and exception tracking. This duty requires regular state-wide travel, including some overnight stays. This duty is performed about 30% of the time. 3. Develop a working knowledge of the POS systems to assist the team in identifying loss prevention issues that require review or investigation. This duty is performed about 10% of the time. 4. In collaboration with the Loss Prevention Team, the Auditor will become familiar with and gain hands-on experience with Workers Compensation and general liability claims, OSHA requirements, Goodwill's injury reporting process. This duty is performed about 5% of the time. 5. Assist Loss Prevention Investigators by providing findings from audits that may point to fraud or mishandling of Goodwill's resources. This duty is performed about 5% of the time. 6. Perform any other related duties as required or assigned. This duty is performed about 5% of the time. Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCE Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 3 years related experience and/or training, or equivalent combination of education and experience. ADDITIONAL INFORMATION: 2+ years of experience with/working knowledge of bookkeeping practices and accepted office procedures. Ability to perform a volume of numerical detail work with speed and accuracy, to make difficult mathematical computations with or without technical assistance, such as the use of a calculator and computer spreadsheet software. Ability to understand and follow complex oral and written instructions as well as technical or legal terminology. Ability to prepare financial and other records in a systematic, neat, and legible manner. Ability to establish and maintain effective working relationships with co-workers, various levels of management staff and the general public in a professional and business-like manner. Demonstrated ability to work with Excel, as well as, exposure to accounting software packages and databases. Ability to handle multiple tasks effectively and efficiently. Possess strong communication, administrative writing and organizational skills. Some overnight in-state travel required. Must possess a valid Arkansas driver's license and reliable transportation.
    $20k-25k yearly est. 60d+ ago

Learn more about quality assurance specialist jobs

How much does a quality assurance specialist earn in Little Rock, AR?

The average quality assurance specialist in Little Rock, AR earns between $25,000 and $68,000 annually. This compares to the national average quality assurance specialist range of $41,000 to $97,000.

Average quality assurance specialist salary in Little Rock, AR

$41,000

What are the biggest employers of Quality Assurance Specialists in Little Rock, AR?

The biggest employers of Quality Assurance Specialists in Little Rock, AR are:
  1. Simmons Bank
  2. Bank of the Ozarks
  3. Cardinal Health
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