Quality assurance specialist jobs in Rancho Cordova, CA - 104 jobs
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Quality Assurance Specialist
Quality Assurance Manager
Quality Assurance
Quality Assurance Associate
Document Specialist
Quality Assurance Coordinator
Quality Systems Specialist
Senior Quality Assurance Manager
Quality Assurance Manager
Real Time Cfos
Quality assurance specialist job in Davis, CA
This position is responsible for ensuring that Expression Systems Quality System is established and maintained in compliance with applicable regulations (FDA, ISO, USDA, etc.); ensuring CAPAs are well documented and managed effectively to ensure timely closure; performing and managing supplier/partner and internal audit programs; supporting with the facilitation third party audits (including engagement in tasks related to FDA/OSHA/ISO readiness); and managing the Document Control, Complaint Handling, and Training programs.
It is extremely important that the incumbent demonstrates an appropriate level of responsiveness to identified issues. The incumbent must demonstrate timely turnaround time for corrective/preventive actions, DCOs, and other quality system documents and records.
Description:
Works with coordinating all data transfer from QA and QC groups into LIMS systems and appropriate GMP level documentation throughout the organization.
Work effectively with CAPA Process Owners to determine root cause(s), formulate suitable corrective and preventive actions, determine appropriate effectiveness checks, and escalating issues to CAPAs if appropriate, and facilitate CAPAs to ensure that they are adequately documented and closed in a timely manner. Hold periodic meeting with CAPA committee, generate reports and metrics, and proactively keep senior RA/QA management abreast of emerging trends.
Support with the development of the Internal Audit Schedules, and ensure in-depth audits are conducted in accordance with approved schedules. Ensure audit reports generated are timely, and responses received are timely and adequate. Verify closure to corrective/preventive actions, and maintain files in current status.
Ensure that Internal audit files are maintained in current status and internal audit findings are closed after appropriate effectiveness checks. Clean up current state of documents and files and digitally convert things as needed. Maintain all current document trails and set up a companywide system moving forward.
Oversee the company's Training Program to ensure that training requirements for all employees are documented.
Provide/Develop GMP Trainings as necessary.
Manage the Complaint Handling function, ensuring that complaints are processed in a uniform and timely manner.
Monitor, trend and analyze results from all sources of corrective/preventive action, and submit for Management Review to Management Representative on a periodic basis. Open CAPAs as necessary.
Write, facilitate the development of, and approve Quality System documents to ensure compliance with applicable regulations, while incorporating industry best practices.
Review, approve and effectively close Deviation Reports.
Ensure compliance with applicable regulatory requirements for Document Control (including documents of external origin). Effectively implement industry best practices for paper and electronic systems.
Maintain all Quality records at Expression Systems in a highly organized manner such that they readily retrievable for reference and review.
Maintain current and in-depth knowledge of FDA/ISO and applicable international policies and regulations that may affect the company's products and customers.
Participate in Quality System improvement initiatives, as assigned.
Qualifications
Additional Skills
Hands on experience with successfully implementing electronic Quality System(s).
Strong attention to details.
Management: Empower and enable staff to perform optimally. Ability to lead and facilitate projects to conclusion.
Sense of Urgency: Demonstrate appropriate sense of urgency with regards to responsiveness with addressing any high risk compliance issues, and manage compliance risk proactively.
Collaboration: Be able to work effectively across functional groups and various levels within the organization to achieve positive results.
Judgment: Exhibit sound and accurate judgment; providing reasoning for decisions.
Communication: Demonstrate active listening through full attention. Read analyses and reports, interpret technical procedures and government regulations, write reports, business correspondence and procedures. Disseminate knowledge and information on regulations utilizing appropriate media with strong verbal, non-verbal and written skills.
Planning/Organizing: Prioritize and plan work activities; using time efficiently; plan for additional resources; set goals and objectives; organize and schedule tasks for direct reports and develop realistic action plans. Demonstrate ability to multi-task keeping company objectives and compliance risk in mind.
Problem Solving: Demonstrate solid analytical skills to define problems, compile data, establish facts, and draw valid conclusions. Identify and resolve problems in a timely manner; uses reason even when dealing with difficult or emotional topics. Must be resourceful.
Dependability: Take ownership and responsibility for assigned actions. Complete tasks on time to keep commitments, or notify appropriate person(s) with an alternative plan.
Adaptability: Adapt to changes in the work environment, and demonstrate flexibility.
Professional Behavior: Treat people with respect, work with integrity and uphold company values. Maintain professional behavior under all circumstances including in very difficult situations.
Computer: Working knowledge and experience in basic computer programs such as Microsoft Word, PowerPoint, Visio, Excel, Outlook and Microsoft Project, LIMS.
Requirements:
• BS in Engineering, Chemistry, or other relevant scientific discipline or relevant experience.
• SixSigma/Lean Manufacturing training and experience highly desirable.
• Demonstrated understanding of establishing an ISO regulated environment for CLASS II medical Device highly desirable
• Lead Assessor certification preferred.
• 5 plus years' experience in a compliance role in IVD/medical device companies.
Additional Information
To apply, please send your resume to apply@realtimecfos. com. Please no direct phone calls to client/hiring company.
$107k-171k yearly est. 1d ago
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Quality Assurance Manager (Continuous Process Improvement)
Brahma Consulting Group
Quality assurance specialist job in Sacramento, CA
Job Description
Overview/Description
The Manager/Coach for Quality Assurance (QA) plays a pivotal role in driving excellence in QA practices, fostering a culture of continuous improvement, and enhancing the overall quality of software products. This role involves identifying opportunities for process optimization, implementing best practices, and empowering QA teams through inclusive training, collaboration, and knowledge sharing initiatives, thereby creating a positive and engaging work environment where team members feel valued and motivated.
Responsibilities: Process Evaluation and Optimization:
Conduct metrics-based evaluation of existing QA processes, identify inefficiencies and bottlenecks, and implement improvements to streamline workflows and enhance productivity.
Outcome
: Streamlined QA processes, reduced time-to-market, and improved product quality.
Quality Standards Compliance:
Ensure adherence to quality standards, regulations, and industry best practices, and implement measures to enhance compliance across QA activities.
Outcome
: Enhanced compliance with quality standards, reduced defects, and improved customer satisfaction.
Training and Development:
Provide training, coaching, and mentorship to QA teams on agile methodologies, best practices, and tools. Facilitate workshops, knowledge-sharing sessions, COE's, and learning activities to promote skill development and knowledge transfer.
Outcome:
Improved skills and capabilities within software development teams, leading to higher productivity and quality.
Metrics and Measurement:
Define and track key performance indicators (KPIs) and metrics to measure the effectiveness of continuous improvement initiatives. Analyze data and metrics to identify trends, patterns, and areas for further improvement.
Outcome:
Data-driven insights and metrics that measure the impact of continuous improvement efforts.
Performance Management:
Conduct performance evaluations, provide regular feedback, and support individuals to meet DHCS expectations and concerns in a timely and constructive manner. Recognize and reward top performers, and support the professional development and career growth of team members.
Outcome:
Engaged and motivated team members with coaching and support to get the skills for their next goal or stage in career.
Contractor onboarding and Support:
Facilitate interviews, send codility tests, and provide feedback to the state regarding candidate submissions for engineering resources. Champion updates to role descriptions with state leadership to help champion better clarity on expectations and roles.
Outcome
: highly skilled staff for BHT staff.
General Skills:
Analytical Skills: Ability to analyze processes and identify areas for improvement
Problem-Solving Skills: Capability to address challenges and devise effective solutions
Technical Proficiency: Strong understanding of Agile, DevOps, QA process's and tools.
Communication Skills: Excellent verbal and written communication for effective collaboration
Interpersonal Skills: Ability to build relationships and work well within cross-functional teams
Leadership Abilities: Capacity to inspire, motivate, and drive organizational change
Coaching and Mentoring Skills: Skill in guiding individuals and teams towards improvement
Change Management Expertise: Ability to manage resistance and ensure successful adoption of new practices
Data Analysis and Metrics Management: Proficiency in measuring and tracking progress using relevant metrics
Continuous Learning Mindset: Commitment to staying updated with industry trends and best practices
Must haves:
Must have people management skills, coaching/mentoring/training/performance reviews/metrics
We find intrinsic motivation to be a factor distinguishing successful candidates in this role
Technical Skills:
BDD, TDD, functional and non-functional testing frameworks
Testing: Selenium/Katalon, Postman, etc
Automations: Scripting (Bash) , Docker, Git, CI workflows (argo workflows/circle ci)
Test management tools: Jira, Xray, etc
other: Git
$107k-171k yearly est. 8d ago
Multiple positions for various BA/QA (Local State government)
360 It Professionals 3.6
Quality assurance specialist job in Sacramento, CA
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Job Description
We are looking to fill multiple positions for Business analyst/Quality assurancespecialists in Sacramento CA.
Qualifications
At least 5 years of relevant experience with Technical Projects is mandatory.
Additional Information
In person interview is acceptable
$63k-111k yearly est. 60d+ ago
Quality Assurance Manager
Maximus 4.3
Quality assurance specialist job in Sacramento, CA
Description & Requirements Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals. The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri.
*This job is contingent upon contract award.*
At Maximus we offer a wide range of benefits to include:
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Must be willing and able to travel up to 25% of the time as business need dictates.
- Lean Six Sigma experience with a minimum of Yellow Belt Certification required.
- Experience managing direct reports remotely required.
- Experience with designing, implementing and reporting customer satisfaction surveys required.
- Experience with standardized quality tools required.
- Experience with call and voice monitoring platforms required.
- Experience with a large-scale telephony system required.
- Experience with Client Relationship Management (CRM) platforms required.
- Experience with contract compliance and quality platforms required.
- Experience with statistical processes required.
- Premium contact center billing experience required.
- Financial experience with Oracle preferred.
Home Office Requirements:
- Internet speed of 20mbps or higher required (you can test this by going to *******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
#max Priority #LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
80,000.00
Maximum Salary
$
95,000.00
$89k-150k yearly est. Easy Apply 4d ago
Quality Assurance Specialist
First Call Hospice 4.0
Quality assurance specialist job in Citrus Heights, CA
So, you like working with a creative, dynamic team and making a difference?
Sometimes the grass is greener!
The mission of First Call Hospice, a locally owned agency founded in 1993, is to provide individualized quality hospice care to meet the unique needs of patients with a limited life expectancy. The primary goal of First Call Hospice is to enhance the quality of life when the quantity of life is limited.
Rated one of Sacramento's 2024 Best Places to Work, First Call Hospice is growing and looking for experienced, compassionate Quality AssuranceSpecialist to join our team!
JOB SUMMARY
The Quality AssuranceSpecialist is responsible for analyzing data integrity and consistency of documentation and assessment processes. This position will ensure appropriate ICD-9 - ICD-10 coding and sequencing and will work with clinical staff to clarify documentation and data integrity issues.
DUTIES & RESPONSIBILITIES
Prospectively reviews all assessments to ensure appropriateness, completeness, and compliance with federal and state regulations and organization policy.
Ensures appropriate ICD-9 - ICD-10 coding and sequencing as it relates to the patient's medical condition, including any co-morbidities.
Consults with appropriate clinical staff to clarify any data integrity issues and works with clinician to make appropriate corrections per organization policy.
Reviews visit utilization for appropriateness of care guidelines and patient condition; reports potential financial losses and/or underutilization to the clinical manager/designee.
Notifies Quality Assurance and Agency Managers of problematic trends as a result of documentation review.
Participates in Quality Improvement and Corporate Compliance activities as assigned.
Assists with other chart audit activities as assigned.
Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
Active California RN or LVN license required
1-2 years of experience of hospice clinical, coding, or billing experience required.
Working knowledge of ICD-9/ICD-10 coding.
Knowledge of federal regulations and state licensure requirements.
Working knowledge of computer systems.
Licensed driver with automobile that is in good working order and insured in accordance with organization requirements.
Excellent coordination and communication skills.
Detail oriented and able to work with minimal supervision
Why First Call?
First Call Hospice is part of the Cornerstone Group with close to 80 agencies throughout the country. While we are part of a large family, we operate as a local team. We understand we are nothing without great employees! It is through our team's dedication to deliver life changing service that we become the “provider of choice” in the community that we serve. Join a culture of high performers who are on a mission to create the best agency in the Greater Sacramento Area!
What makes us unique besides our culture of high performers and exceptional care? At First Call, we foster an environment where clinicians and staff members have an unprecedented level of freedom to create and implement the programs that will best serve their patients and communities. We operate with the Core Values of CAPLICO in mind:
Celebration
Accountability
Passion for Learning
Love One Another
Intelligent Risk Taking
Customer Second
Ownership
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at ****************************
$56k-91k yearly est. Auto-Apply 9d ago
Quality Assurance Specialist III - External Quality
Lonza, Inc.
Quality assurance specialist job in Vacaville, CA
Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of.
Join us at Lonza as the Quality AssuranceSpecialist III- External Quality in the dynamic field of Manufacturing. Located in the vibrant community of Vacaville, CA, USA, this role is integral to our mission to deliver world-class quality solutions. This position has been built to support our ongoing growth and dedication to outstanding customer service. You'll be part of an ambitious team crafted to improving lives and driving flawless operations!
Key responsibilities:
* Assist and support customers with all quality-related issues, including tech transfer, lot disposition, process validation, routine production issues, deviations, and regulatory compliance.
* Serve as a liaison to external customers for quality-related items such as change controls, deviations, investigations, CAPAs, Product Quality Reviews, and Quality Agreements.
* Facilitate discussions between customers and internal groups such as Manufacturing, Engineering, MSAT, and QC.
* Ensure customer feedback is addressed and necessary approvals are received.
* Represent QA in internal and Joint Project Team (IPT/JPT) meetings, establish agendas, publish meeting minutes, and track action items.
* Find opportunities for improvement in Lonza's quality systems and customer interactions, leading projects to successfully implement effective solutions.
* Support and guide QA Project Managers and Compliance team members, potentially acting as a delegate for the department manager.
* Work together with internal collaborators to achieve critical metrics.
Key requirements:
* Bachelor's degree in Science or relevant field.
* Proven experience in a GMP Environment within DS Biologics, Pharmaceuticals, or similar industries.
* Strong quality decision-making and problem-solving skills, with the ability to operate with some mentorship.
* Ability to successfully implement strategies for issue remediation.
* Strong compliance experience is a plus.
We recognize that attracting, developing and retaining the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure that we are able to attract the best candidates. As required by law in this state, the quoted salary range for this position is $ 88,000 - $140,000. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities; while also allowing for differentiation on performance based on the breadth of our ranges, most new hires will start at the company between the lower and the middle part of the applicable range. We tailor our offers within the range based on job-related factors, including organizational needs, internal equity, market data, geographic area and the selected candidate's experience, education, industry knowledge, location, technical and/or communication skills and other factors that may prove relevant during the selection process. This range is only inclusive of base salary, and base pay is just one component of Lonza's total compensation package for employees. Full-time employees are eligible to receive a performance-related bonus, as well as a comprehensive benefits package including medical and dental coverage, 401k plan, life insurance, short-term and long-term disability insurance, an employee assistance program, paid time off (PTO), and more.
Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
$88k-140k yearly Auto-Apply 60d+ ago
Quality Assurance Specialist III - External Quality
Capsugel Holdings Us 4.6
Quality assurance specialist job in Vacaville, CA
Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of.
Join us at Lonza as the Quality AssuranceSpecialist III- External Quality in the dynamic field of Manufacturing. Located in the vibrant community of Vacaville, CA, USA, this role is integral to our mission to deliver world-class quality solutions. This position has been built to support our ongoing growth and dedication to outstanding customer service. You'll be part of an ambitious team crafted to improving lives and driving flawless operations!
Key responsibilities:
Assist and support customers with all quality-related issues, including tech transfer, lot disposition, process validation, routine production issues, deviations, and regulatory compliance.
Serve as a liaison to external customers for quality-related items such as change controls, deviations, investigations, CAPAs, Product Quality Reviews, and Quality Agreements.
Facilitate discussions between customers and internal groups such as Manufacturing, Engineering, MSAT, and QC.
Ensure customer feedback is addressed and necessary approvals are received.
Represent QA in internal and Joint Project Team (IPT/JPT) meetings, establish agendas, publish meeting minutes, and track action items.
Find opportunities for improvement in Lonza's quality systems and customer interactions, leading projects to successfully implement effective solutions.
Support and guide QA Project Managers and Compliance team members, potentially acting as a delegate for the department manager.
Work together with internal collaborators to achieve critical metrics.
Key requirements:
Bachelor's degree in Science or relevant field.
Proven experience in a GMP Environment within DS Biologics, Pharmaceuticals, or similar industries.
Strong quality decision-making and problem-solving skills, with the ability to operate with some mentorship.
Ability to successfully implement strategies for issue remediation.
Strong compliance experience is a plus.
We recognize that attracting, developing and retaining the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure that we are able to attract the best candidates. As required by law in this state, the quoted salary range for this position is $ 88,000 - $140,000. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities; while also allowing for differentiation on performance based on the breadth of our ranges, most new hires will start at the company between the lower and the middle part of the applicable range. We tailor our offers within the range based on job-related factors, including organizational needs, internal equity, market data, geographic area and the selected candidate's experience, education, industry knowledge, location, technical and/or communication skills and other factors that may prove relevant during the selection process. This range is only inclusive of base salary, and base pay is just one component of Lonza's total compensation package for employees. Full-time employees are eligible to receive a performance-related bonus, as well as a comprehensive benefits package including medical and dental coverage, 401k plan, life insurance, short-term and long-term disability insurance, an employee assistance program, paid time off (PTO), and more.
Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
$88k-140k yearly Auto-Apply 60d+ ago
QA (HealthCare with FACETS)
Sonsoft 3.7
Quality assurance specialist job in El Dorado Hills, CA
SonSoft Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. SonSoft Inc is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Job Description
At least
4 years
of experience in
test strategy and test Design
Experience with
Healthcare domain.
At least
4 years
of experience in
test execution analysis & reporting.
Ability to work in team in diverse/ multiple stakeholder environments.
At least
4 years
of experience in
Core Functionalities of Facets which includes Membership, Provider Management, Claim Processing, Billing, Plan/Product, Network Pricing, Customer Service and Utilization Management Modules.
Working Knowledge on different
EDI files creation (834, 837, 837, 270,271,276,277 etc).
Working knowledge on the Root Cause Analysis which provokes the factors of failure thereby taking proper measure to improve identified process
Strong knowledge of the
FACETS Data Model
Strong knowledge of Facets Architecture which includes Upstream and Downstream systems
Strong knowledge of different
EDI transactions.
Strong technical and testing skills - Knowledge of various software testing strategies and approaches
Requires little supervision, self-starter that can work independently and collaboratively, while remaining effective at reporting status on tasks daily
Experience and desire to work in a
Global delivery environment
Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least
4 years
of experience with
Information Technology.
Additional Information
** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
This is a
Full-Time & Permanent job opportunity
for you.
Only
US Citizen
,
Green Card Holder
,
GC-EAD
,
H4-EAD & L2-EAD
can apply.
No
OPT-EAD, H1B & TN
candidates
,
please.
Please mention your
Visa Status
in your
email
or
resume
.
** All your information will be kept confidential according to EEO guidelines.
Position:Full-Time Total Rewards: Benefits/Incentive Information
If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.
Oakley is part of EssilorLuxottica. Building on our legacy of innovative, market-leading optical technology, we manufacture and distribute high performance sunglasses, prescription lenses and frames, goggles, apparel, footwear, and accessories. Every day at Oakley is a chance to grow, go further and achieve more.
Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTIONS
The Sr. Quality Manager leads Oakley's Manufacturing Quality Program related to eyewear finished goods, injection molding, painting processes and related quality engineering functions.
MAJOR DUTIES AND RESPONSIBILITIES
Drives analysis related to Oakley's Internal Quality Cost of Quality & Topics of Extra Consumption (Scrap) & alignment for improvement projects.
Leads efforts & focus on product quality problems and gives direction to systematically drive improvements for those problems (Related to external and internal complaints like LQS, and Quality Service Levels).
Drives in improvement projects based on Market data and After Sales input.
Structures and works with a wide range technical issue and understands product performance requirements and the efforts to manage the Quality Team in meeting expectations.
Be a subject matter expert for quality to works globally with other EssilorLuxottica facilities producing Oakley products and align the brand expectations to streamline processes.
Collaborates to create a strong partnership with each Business Unit; Engineering, Manufacturing and other end to end supply chain functions.
Responsible for annual budgeting to align with Annual Operating Plan and / or 3 to 5 year manufacturing forecast.
Attracts, retains and mentors the highest caliber quality engineering personnel
Drives a culture where Safety is the number one priority. Maintains a safe, organized and clean working environment by complying with procedures, rules, and regulations
Leads a team of approximately at least 8 direct reports (Quality Engineers and Supervisors working on multiple shifts) and at least 30 indirect reports (QA Leads, Technicians).
Performs other duties and responsibilities as needed.
Works safely and maintains a safe, organized and clean working environment by complying with procedures, rules, and regulations.
BASIC QUALIFICATIONS
Bachelor's Degree in Engineering or related field
8+ years of experience in Quality Department
5+ years of management/leadership experience
Experience leading Quality Engineers / Managers in a manner that drives the Quality culture in a fast paced MFG environment
Working Knowledge of Quality Systems, quality process controls, material performance testing and has a solid understanding of Advanced Product Quality Planning
Experience supporting the overall business goals as they relate to the Quality team/leadership
PREFERRED QUALIFICATIONS
Master's Degree preferred
ASQ, Lean Manufacturing or Six Sigma certification
Pay Range: $128,455.38 - $181,424.38
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
$128.5k-181.4k yearly 48d ago
Manager of Quality Assurance - Aircraft Maintenance
Wilson Utility Helicopters
Quality assurance specialist job in Acampo, CA
Manager of Quality Assurance Aircraft Maintenance
Wilson Utility Helicopters
Position Type: Full-Time, Exempt
About the Role
Wilson Utility Helicopters is seeking a detail-driven aviation maintenance professional to lead the quality assurance and airworthiness oversight for our rotor-wing fleet. This role ensures that every WUH aircraft, maintenance process, and technical record meets the highest standards of regulatory compliance, safety, and documentation accuracy. The ideal candidate brings deep technical knowledge, strong auditing skills, and a proactive mindset for identifying issues before they become problems.
This position reports directly to the Director of Maintenance and is responsible for executing and administering Quality Assurance functions in support of the maintenance organization.
Key Responsibilities
Quality Assurance & Regulatory Compliance
Coordinate closely with the Director of Maintenance on audit findings, corrective actions, and regulatory compliance matters.
Execute, maintain, and support continuous improvement of the companys aircraft maintenance Quality Assurance program under the direction of the Director of Maintenance.
Audit maintenance records, logbooks, work orders, MEL usage, parts traceability, and technical data.
Ensure compliance with 14 CFR Parts 43, 91, 133, and applicable 135/145 interfaces.
Track Airworthiness Directives (ADs), Service Bulletins (SBs), ICA revisions, and compliance documentation.
Verify return-to-service actions meet manufacturer and FAA requirements.
Safety & SMS Integration
Partner with the SMS program for maintenance-related hazard identification and reporting.
Participate in investigations, corrective actions, and trend analysis.
Ensure QA findings are documented, communicated, and tracked to closure.
Continuous Improvement
Identify systemic issues in maintenance processes and develop corrective action plans.
Support the standardization of inspection and documentation practices across hangar and field maintenance teams.
Lead root-cause analysis for maintenance discrepancies and events.
Training & Technical Oversight
Ensure maintenance personnel maintain required certifications and recurrent training.
Support technician onboarding, documentation practices, and procedural understanding.
Communicate regulatory updates and OEM changes to all maintenance staff.
Field & Operational Support
Conduct QA audits at field job sites, including remote HEC and construction projects.
Verify field maintenance setups, tooling, and documentation meet WUH standards.
Support mobilizations and demobilizations of aircraft as required.
Qualifications
FAA A&P certificate required.
7+ years aircraft maintenance experience; rotor-wing strongly preferred.
Experience with Bell 205, 407, and/or MD530F platforms.
Strong knowledge of FAA regulations, OEM manuals, and maintenance documentation.
Demonstrated experience in auditing, QA programs, or inspection roles.
Preferred Experience
IA (Inspection Authorization).
Utility helicopter or field-support operations (PG&E, SCE, construction/HEC).
Experience with digital maintenance tracking platforms.
Participation in SMS or quality management systems.
What Success Looks Like
Accurate, audit-ready maintenance documentation at all times.
Aircraft records and airworthiness compliance maintained with zero discrepancies.
Proactive identification and correction of quality issues before operational impact.
Strong collaboration with DOM, mechanics, pilots, and safety personnel.
Field and hangar maintenance consistently meeting WUH quality standards.
$107k-170k yearly est. 3d ago
Quality Assurance Coordinator
Stars Behavioral Health Group
Quality assurance specialist job in Sacramento, CA
JOB SUMMARY: This position has responsibility for gathering and analyzing agency data and assisting in the agency's quality control, quality assurance, and quality improvement efforts.
MINIMUM QUALIFICATIONS
Education/Experience
HS diploma (or equivalent) plus at least four (4) years of experience required.
Bachelor's degree in counseling, psychology, social services, or a related field plus two (2) years of experience preferred.
License or Certification
Valid California Driver's License
Meets Agency driver eligibility criteria
PHYSICAL REQUIREMENTS
Ability to physically perform ProACT.
Ability to sit for long periods, up to 3 hours at a time.
Ability to drive within the community in personal vehicles.
POTENTIAL JOB HAZARDS
Potential for eye strain from computer screen and minor lacerations from paper cuts.
Repetitive movements - writing and typing.
Interaction with potentially assaultive youth.
DUTIES AND RESPONSIBILITIES
Essential Duties
Pulls from the county system and reviews monthly reports. Provides reports to QA Manager and necessary leadership team members, along with recommended follow-up.
Prepares charts for external audits in collaboration with leadership team members.
Supports compliance of regulatory and accreditation requirements at each Capital Star location.
Performs compliance reviews as assigned.
Provides ongoing support to program staff regarding all Quality related issues.
Completes amendments in the Electronic Medical Record (EMR).
Monitors the timeliness of documentation and paperwork through weekly QA reminders to staff and managers.
Hires, trains, and provides direct supervision (support, training, and performance evaluation) for the Clerk and Office Assistant.
Participates as a member of the Capital Star Leadership Team. Attends Leadership Team Meetings.
Primary responsibility for coordination of the Satisfaction Survey process ensuring surveys are disseminated, completed, and returned.
$61k-95k yearly est. 60d+ ago
Quality Assurance Specialist
Rush Personnel Services, Inc.
Quality assurance specialist job in Yuba City, CA
Thriving Yuba City business seeks motivated Quality AssuranceSpecialist! Hiring NOW for this fantastic full-time opportunity! Assist with document control, production and quality record review, record keeping, internal audits and system documents.
Requirements:
Must have 1-2 years of recent experience.
HACCP Certified
Able to achieve internal Audit, BRC, and PCQI Certification within 6 months
Responsibilities and skills:
Backing up the QC Line Technician in conducting QC Line Checks
Monitoring CCPs, GMP Inspections, Pre-Operational Inspections, Environmental Swabbing, etc.
Must have excellent communication and organizational skills to back up the front office receptionist.
Assist with maintaining the Food Safety and Quality Systems
Assist with regulatory and third-party audits
Maintain the company s document control system and document verification.
Conduct daily, weekly, and monthly GMP Inspections
Outgoing person to be the connection point of customers to size, quote and support!
Assisting customers in fulfillment and technical support, troubleshooting.
Schedule: Monday thru Friday 7am to 4pm
Apply Now
RUSH Personnel Services Inc. 650 N. Walton St. Yuba City, Ca 95993
Call 530-770-3790 for more information!
$63k-103k yearly est. 15d ago
Associate Quality Systems Specialist
Apidel Technologies 4.1
Quality assurance specialist job in Rocklin, CA
Associate Quality Systems Specialist Preferred: Bachelors degree in any life science, GMP, Pharma industry experience At least 1 year of experience 100% on-site Site closing Feb 2026 Ideal candidate has reviewed docs in a GMP setting or worked in a quality role in a GMP setting.
Energetic, quick learner, excellent attention to detail
Technical documentation for product design - PLUS
Job Description:
Roles that are responsible for the analysis, development, and operation of quality and risk management systems.
Activities include developing standards for quality, documentation and processes as well as continuous improvement and preventive activities.
Conducts analytics to ensure that the company's products are according to defined quality standards.
IMPACT: Limited impact on others. COMPLEXITY: Uses clearly defined procedures to perform basic, repetitive, manual tasks.
Accountability/ Independence: Accountable for efficiency and accuracy of own routine day-to-day task execution; works under close supervision with little autonomy.
Experience: Does not require any formal training or prior experience other than training-on-the-job.
Organization: Typically reports to a manager role or Project Manager role (for a defined period of time) based on organizational set-up, will have a lead person for day-to-day guidance.
Entry level position, no prior knowledge or previous experience required. Typically, HS diploma/equivalent is required
Primary Objective Of Position:
The Associate Quality Systems Specialist will be part of the Quality team and responsible for providing quality support for the site quality management system. This position ensures compliance of the quality system with regulations relevant to the business, including but not limited to, ISO13485, MDSAP, IVDD/IVDR, CFR 21, GxP, and the quality manual. This position is multi-disciplinary with opportunities to work on future products and current product and process improvements. The position may represent Quality on cross-functional teams to support business needs driving a positive site quality culture. The position prepares Quality System documents and reports as needed for Rocklin site metrics and management review.
Essential Duties and Responsibilities
Adhere to regulatory requirements (including cGMP), standards, procedures, and company policies as applicate to site, i.e. MDSAP, ISO 13485, IVDR, and comply with site Quality Manual.
Directly responsible for ensuring documents submitted to Quality comply with regulatory requirements, company policies/procedures and the Quality Manual.
Performs review and audit of Device History Files (DHFs) and technical files. Examples includes Protocols and reports, i.e. Stability, verification/validation, Summary of Safety and Performance reports, Risk Management documents/record, i.e., plans, reports, FMEAs, Post-Market Surveillance plans/reports, Performance evaluation plans/reports; scientific, clinical, analytical documents, Product composition reports, Sensitivity and specificity/Repeatability and reproducibility reports, Specification reports, General Safety and Performance Requirement reports.
Coordinate files upon completion of review for upload into eDMS as necessary.
Perform review of data and records supporting DHF while assessing for good documentation and record keeping practices ensuring requirements are met.
Collaborate and coordinate with internal stakeholders to identify, escalate, and resolve quality issues.
Respond promptly to customer needs; solicit customer feedback to improve service; meet commitments
Meet productivity standards without sacrificing quality and safety
Recommend, provide, or initiate solutions by actively providing suggestions for improvement.
Review and approve quality documentation and records. Including electronically signing as technical for quality on applicable documents and within the validated electronic databases.
Write, revise and/or review procedures/instructs as necessary.
Support internal and external audits as required.
Maintain current training requirements.
Work on weekends or extended hours as needed.
Understand, support, and communicate Company mission, vision, and values.
Other duties as assigned or required.
$66k-86k yearly est. 3d ago
Quality Assurance Specialist, Contact Center
Goodleap 4.6
Quality assurance specialist job in Roseville, CA
About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Quality AssuranceSpecialist role monitors and evaluates call, email, and text interactions between representatives and customers to identify areas of improvement and provide actionable feedback to various departments to enhance performance and maintain a high level of service standards, as well as report on account documentation, adherence to company policies, and compliance.Essential Job Duties & Responsibilities:
Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience
Deliver professionally written reviews, reports, and information as they pertain to various departments and the company's quality assurance needs
Participate in quality calibration and ongoing quality assurance training
Assist and back up with other duties, as assigned
Required Skills, Knowledge & Abilities:
Conscientious and focused listening and reading skills with strong attention to detail
Analytical and problem-solving skills, and the use of good judgment
Ability to identify and provide professionally written actionable feedback
Effectively and professionally communicate verbally and in writing, including notation
Commitment to supporting the growth and development of evaluated representatives
Ability to adapt quickly to changing priorities and environments in a fast-paced setting
Effective time management, and the ability to meet targets within a specific timeline
Excellent interpersonal, facilitation, and relationship management skills
Ability to work independently with general direction and be self-motivated
Compensation: $19.50 per hour
Additional Information Regarding Job Duties and s:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
$80k-104k yearly est. Auto-Apply 55d ago
QA Specialist
Nivagen Pharmaceuticals 3.7
Quality assurance specialist job in Sacramento, CA
About the Company:
Nivagen is a global company dedicated to enhancing lives by developing and providing cost-effective generic prescription drugs and over-the-counter products for the North American market. For over a decade, we've remained steadfast in our commitment to core values of excellence, integrity, and respect for people. Our team of professionals collaborates tirelessly to pioneer advancements in manufacturing, distribution, and quality control, ensuring a holistic approach to healthcare. Through vertical integration of the pharmaceutical supply chain, cutting-edge technology, and unwavering dedication to excellence, we continually strive to redefine medication accessibility and affordability. We prioritize our employees' well-being by offering competitive pay, comprehensive benefits, and robust training and development opportunities. By investing in our workforce and fostering a culture of growth and support, we empower our team to drive innovation and make a positive impact in the healthcare industry. At Nivagen, our mission is clear: to make a meaningful difference in people's lives by delivering high-quality, affordable medications while upholding the highest standards of integrity and excellence.
Job Location:
Nivagen Pharmaceuticals Inc.
3900 Duckhorn Drive, Sacramento, CA 95834
About the Job:
Title of the Position: QA Specialist
As a Quality Assurance (QA) Specialist, you will play a critical role in ensuring that all products, processes, and documentation meet established quality standards, regulatory requirements, and company policies. Your responsibilities will include maintaining compliance with cGMP, GLP, and other industry regulations, safeguarding product integrity, and supporting continuous improvement initiatives. You will manage Quality Management Systems (QMS), review critical documentation, oversee training programs, and ensure adherence to organizational quality objectives.
Responsibilities:
Responsible for collecting and analysing information to identify actual and potential product and quality problems, to work with the Site Quality Lead Team to take appropriate and effective corrective and preventive actions, and to verify and validate the effectiveness of CAPA.
Leads, mentors, and coaches operations and support personnel on the Change control, deviation management system and CAPA program.
To drive complete root cause investigations and ensure assignment of corrective and preventive actions to eliminate the root causes of a detected issue or other undesirable situation to prevent reoccurrence.
Create and maintain the CAPA program, through working cross-functionally with all area/function owners to include data sources that identify existing as well as potential problems.
Compile and present CAPA program health metrics to the Site Quality Lead Team with proposed actions.
Monitor deviation and CAPA performance to ensure investigations and associated CAPA are completed in a timely manner.
Act as a site instructor for Change control, Deviation Management and CAPA courses.
Coaches lead investigators on technical writing.
Authors periodic reviews and acts as Subject Matter Expert for site CAPA and Deviation Management procedures.
Supports and initiates deviations, trends, or other technical investigations, as applicable.
Engages site personnel in the relationship between the CAPA program and resulting product and process improvement and enhanced product and process understanding.
Effective implementation of electronic Quality Management system (eQMS) across organizations.
To perform additional duties assigned by the reporting manager.
Qualifications:
Education/Experience:
Bachelor's degree in a relevant field such as Pharmacy, Chemistry, Microbiology, Biotechnology, or a related discipline.
Minimum 1-3 years of experience in Quality Assurance or a related field in a regulated industry (pharmaceuticals, biotechnology, or healthcare preferred).
Knowledge, Skills, and Abilities:
Strong knowledge of cGMP, GLP, and quality standards such as ISO 9001.
Proficiency in managing Quality Management Systems (QMS).
Familiarity with laboratory instruments and analytical methods.
Experience with document control processes and regulatory audits.
Excellent attention to detail and strong organizational skills.
Effective communication and interpersonal skills for collaboration across departments.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team in a fast-paced environment.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and QMS software tools.
Requirements:
Legally authorized to be employed in the United States
Must live or willing to move to Sacramento Metropolitan Region (Approx. 40 miles' radius)
Benefits:
Pay range $25.0 per hour to annual salary of $70,000
Yearly bonus eligibility
Benefits: Nivagen offers a wide variety of benefits and programs to support health and well-being Medical, dental and vision coverage
Paid time off plan
401k savings plan
Additional Information:
Nivagen to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.
Quality assurance specialist job in Sacramento, CA
TITLE: BILINGUAL QUALITY ASSURANCESPECIALISTSTATUS: NON-EXEMPT REPORT TO: MANAGER - MSCC QUALITY ASSURANCEDEPARTMENT: MEMBER SERVICE CONTACT CENTER JOB CODE: 11868 PAY RANGE: $22.75 - $28.00 HOURLY + $1.00 BILINGUAL DIFFERENTIAL *Preferably have NICE/Nexitia experience
GENERAL DESCRIPTION:
The Bilingual Quality AssuranceSpecialist is concerned with monitoring and evaluating the interaction between members and employees (in both English & Spanish) and providing feedback to reinforce or sustain work expectations and processes as needed. This is to help ensure sound department operation, maximum efficiency, and member satisfaction.
TASKS, DUTIES, FUNCTIONS:
Perform objective call evaluations. Identify trends or issues that impact member satisfaction and quality standards. Communicate, document and report skill deficiencies, member concerns and call trends to Supervisors.
Ensure that employees are using the correct tools, following company policies and procedures, providing accurate and objective evaluations, and are performing ethically. To achieve objectives the job incumbent is required to perform the following:
Listen to recorded and/or live interactions between Member Service Contact Center employees and Members.
Review and score the recorded and/or live interactions.
Provide documentation and/or verbal feedback to Contact Center Representative and respective Supervisor. Support and partner with Supervisor in the coaching, evaluation, or on further research/clarification of issues for quality assurance. Facilitate and attend calibration sessions.
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws.
Develop and maintain a thorough knowledge of Golden 1 products and services, and policies and procedures.
Monitor and comply with all established security, internal audit, and applicable government policies and regulations.
Maintain required records and provide reports as required by Member Service Contact Center Management.
Maintain knowledge of current functions of the Contact Center including Support, Member Solutions and MSCC e-mail team.
Complete Regulatory Training Modules as required.
Performs other Quality auditing functions and/or other duties as assigned by the Supervisor.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
Ability to handle multiple tasks and perform repetitive functions.
Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine, telephone or typewriter, if needed.
Listening, oral and written communication skills.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
INTERNAL: Supervisors, frontline contact center representatives and other departments as needed.
EXTERNAL: Members, vendors and business partners, and industry peers as needed.
QUALIFICATIONS:
EDUCATION: AA Degree in related field or equivalent work experience
EXPERIENCE: Three years or more at Golden 1 or at another financial institution providing customer service and support in a Member Service Contact Center environment.
KNOWLEDGE / SKILLS:
Strong knowledge of all Golden 1 products and services, policies, procedures, and regulatory requirements, including the methods and principles of sound business practices.
Knowledge of intranet/internet.
Effective oral, written and interpersonal skills required to provide feedback on Contact Center Quality issues/concerns.
Exceptional listening and analytical skills.
Experience with Microsoft Word, Excel, and Access preferred.
Bilingual skills are a must - English/Spanish.
Fluent ability to read, speak and use proper grammar in English and Spanish.
The ability to speak the standard form of the language without using English or slang.
The ability to speak the language with sufficient accuracy to converse and be understood by native speakers, who do not understand English, without difficulty.
The ability to compensate for not knowing exact terminology by defining or describing any unknown terms effectively without resorting to English.
The ability to describe objects, routines, and events in detail.
The ability to elaborate in detail about topics familiar to the candidate.
The ability to state and support a point of view on a topic of interest to the candidate in general terms.
The ability to speculate and hypothesize about possible causes, outcomes, and/or occurrences in extended discourse.
Ability to work a flexible schedule, including Saturdays.
PHYSICAL REQUIREMENTS:
Prolonged sitting throughout the workday with occasional mobility required.
Corrected vision within the normal range.
Hearing within normal range. A device to enhance hearing will be provided if needed.
Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone.
Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
*Our Member Service Contact Center team's operating hours are Monday through Friday 7:20am to 6:30pm and Saturday 8:30am to 5:00pm. Schedules are assigned based on business needs and are subject to change.
LICENSES/CERTIFICATIONS:
Must pass a verbal Spanish assessment successfully through Language Testing International within 90 days of employment.
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.
Quality assurance specialist job in Shingle Springs, CA
Job DescriptionWhy consider a career with Snowline Engineering? Snowline Engineering is a state-of-the-art precision machining facility located in the beautiful foothills of the Sierra Nevada just 20 minutes outside of Sacramento. Our company's objective is to provide our customers with diversity in precision machining, precision sheet metal, light to medium fabrication, and turnkey assemblies.
We have been in business since 1966 and have a very diverse customer base including customers from the Aerospace, Robotics, Medical and Train industries.
Our 80,000 square foot facility features the most state of the art equipment in the industry.
We offer in-house training and opportunity for advancement.
If you want to work for a company that values excellence and surround yourself with a talented team of professionals, we look forward to receiving your resume!
Position: Quality AssuranceSpecialist (Receiving Inspection)
Location: Cameron Park, CA
Status: Full Time
Hours: Monday - Friday
Our Compensation and Benefits show how much we value our team!
$20.00 - $30.00 per hour, depending on experience
Medical, Dental and Vision Insurance with high company contribution
Long Term Disability and Life Insurance Plans
401K plan with Company Match
Generous Paid Vacation and Sick Time
Paid Holidays
General Description:
Accurately create, fill out and maintain documentation for quality assurance department in regards to inspection of receiving product. Communicate with Purchasing, shipping and receiving departments as required to resolve inspection discrepancies. Make suggestions for improvement of the departments performance. Insure consistency within the department as a whole. Assists the Quality Assurance with
other assignments as needed.
RESPONSIBILITIES:
Creates and maintains documentation of product in for inspection
Uses ERP software to document and maintain receiving Inspection requirements.
Fills out logs and RTS and makes copies of required documents for customers
Provides paperwork to customers when requested
Inspect parts and fill out inspection reports
Scans and files material certificates and documents
Inspect parts and completing first articles
Clean work area
Other duties as assigned by management
QUALIFICATIONS:
Education and Experience:
High school diploma or GED
Understand and read Engineering drawings and related BOM's.
Experience within a warehousing, packaging, or manufacturing department
Ability to read, count accurately, and perform simple math
Intermediate computer skills including MS Office
Oral and written communication skills
Professionalism
Time management skills
**NO CALLS FROM STAFFING AGENCIES OR RECRUITERS PLEASE**
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SHsOPS48RB
Quality assurance specialist job in Sacramento, CA
Job DescriptionAre you a motivated individual with a passion for supporting others and making a difference in the community? Hope Cooperative is a highly respected, award-winning nonprofit provider of a full array of mental health and supportive housing services in Sacramento County, and we need you to bring your compassion and support to the most vulnerable in our community. We are looking for dynamic, committed individuals to join our team!
Title: Quality AssuranceSpecialist
Program(s) and Location: Quality Assurance (Sacramento, CA)
Schedule: Full-time non-exempt, 40 hours/week, Monday- Friday 8:00am-4:30pm
Pay rate: $24.14/hour
Benefits: HOPE Cooperative (aka TLCS, Inc.) offers a competitive benefits package consisting of, but not limited to, the following, and may be subject to change:
21 PTO days per year (4 weeks & 1 day)
26 PTO days after the 5th year (5 weeks & 1 day)
6 days paid sick time
11 paid holidays
1 Personal Day
Leadership Development!
Reimbursements!
Eligible for Government Loan Forgiveness Programs
Employer-paid health insurance for employees and children (Kaiser, Sutter or Western Health Advantage)
HSA Contributions
Flexible Spending Account
401k match
PTO Cash Out
Voluntary Dental, Vision, Life Insurance, Accident Insurance, Disability Insurance and more
Employee Assistance Program
Regular wage step scale increases
Flexible start/end times for some positions
iPhone with unlimited data for personal/professional use and laptop for some positions
Clinical Supervision towards licensure (for certain positions and upon approval)
CEU days for certain positions
Up to $500 CEU allowance for certain positions
Annual BBQ and staff appreciation awards
Annual Gift Card Program
Referral Bonuses
* All benefit offerings are subject to change and are governed by the eligibility guidelines in the Employee Handbook. This list represents a general summary of available benefits and nothing stated here should be interpreted as being included in a written offer for employment.
Position Description:
The Quality AssuranceSpecialist, reporting to the Quality Assurance Manager, ensures accuracy, compliance, and efficiency across the organization's Medi-Cal billing programs. This role supports the revenue cycle by reviewing claims, identifying errors, monitoring billing trends, and ensuring adherence to payer rules, coding guidelines, and internal standards. The Specialist also monitors the quality of services provided through routine chart audits, ensuring compliance with organizational standards and county requirements. The ideal candidate is detail-oriented, highly organized, and experienced in behavioral health billing practices.
Essential Duties and Responsibilities: (includes the following; other duties may be assigned)
Review and update clients' Medi-Cal eligibility on a monthly basis, and prepare and distribute an eligibility spreadsheet to the assigned program to ensure accurate billing and timely reimbursement.
Process medical record requests from a variety of agencies-including Social Security, attorneys, courts, physicians, and individuals-while ensuring strict adherence to all HIPAA-compliant guidelines and confidentiality regulations.
Provide feedback, training, and quality improvement recommendations to billing staff, clinicians, and administrative teams.
Collaborate with billing leadership to refine workflows, enhance quality standards, and support ongoing process improvement initiatives.
Identify trends, errors, or process gaps that lead to denials, delays, or billing inconsistencies.
Act as a designated Mandated Reporter, fulfilling the responsibility to report suspected abuse or neglect of children, dependent adults, disabled individuals, and
seniors. This includes adhering to the "Duty to Warn" protocols by notifying authorities and potential victims of threats of physical harm.
Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the HIPAA Manual.
Regular and predictable attendance is an essential requirement of this position
Attend meetings as assigned by the Quality Assurance Manager, actively participate, and share detailed notes and insights with the team.
Other duties as assigned.
Education and/or Experience:
Demonstrated experience with Medi-Cal billing and EHR System.
Two (2) years of office work experience with attention to details.
Certificates, Licenses, Registrations:
Possess a valid California Driver's License and current vehicle insurance. Driving records must meet, and continue to meet, the underwriting standards established by the generalized driving guidelines used by our insurance broker.
Must provide proof of insurance.
Must have at least 3 or more years of driving experience.
Other Skills, Abilities, and Job Requirements:
Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings.
Consumer of mental health services or a family member of a mental health consumer is desirable.
Work overtime as requested and approved.
HOPE Cooperative (aka TLCS, Inc.) is an Affirmative Action/Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our agency embraces a diverse & culturally rich workforce, and we welcome all candidates to apply.
To apply, visit our Hope Cooperative - Online Career Center
Final Filing Date: Until Filled
$24.1 hourly 14d ago
Plan Document Specialist
Ascensus 4.3
Quality assurance specialist job in Sacramento, CA
FuturePlan is the nation's largest third-party administrator (TPA) of retirement plans, partnering with advisors in all 50 states. FuturePlan delivers the best of both worlds: high-touch personalized service from local TPAs backed by the strength and security of a large national firm, Ascensus. Our roots go back decades, with nearly 30 outstanding legacy firms now joined together to deliver unmatched levels of service, innovation and expertise to a fast-growing client base from coast to coast. The FuturePlan team includes more than 500 credentialed plan professionals, 60 actuaries, and one of the industry's largest in-house ERISA teams. Learn more at FuturePlan.com.
Section 1: Position Summary
* Responsible for the following tasks related to basic to medium complexity retirement plans:
* Draft plan document including new plan documents and plan restatements
* Draft plan amendments
* Prepare/update Summary of Plan Description and other related documents
* Prepare IRS submissions
* Prepare plan termination documents and submissions
* Prepare annual notices
* Perform technical research to answer compliance questions or resolve compliance issues
* Work with Relationship Consultant to ensure signed documents are accurate and received timely
* Complete assigned projects timely, accurately and in a cost effectively manner
* Proactively participate in process improvement and innovation of current systems
* Ensure client plan document files and records are organized and up to date
* Commitment to ongoing pension education along with staying current with regulations and law changes
* Enter consulting time in timekeeping system daily
* Update workflow system daily
* Perform Special projects
* Other duties as assigned
Section 3: Experience, Skills, Knowledge Requirements
SKILLS NEEDED
* Excellent verbal and written communication skills, including the ability to communicate technical ideas
* Must possess strong organizational skills
* Must have knowledge of a variety of computer software applications in word processing, spreadsheets and database software
* Self-starter who will take responsibility for completing tasks in a timely fashion
* Work requires continual attention to detail in reviewing materials, managing multiple projects, establishing priorities and meeting deadlines
* Dependable with excellent follow through on commitments and responsibilities
* Conceptual and analytical
* Ability to work in a team environment and also work independently as appropriate
* Ability to work in fast paced, ever changing office environment
* Must be willing to maintain a flexible work schedule and work overtime as needed
EXPERIENCE NEEDED
* A minimum of 2 years of retirement plan administration experience or equivalent preferred
TRAVEL REQUIREMENTS
* None
PHYSICAL DEMANDS
* Must be able to sit for long periods (at least 8 hours per day).
* Must be able to work on a computer at least 8 hours per day (includes looking at a monitor, and typing using a keyboard and mouse).
EDUCATION/TRAINING NEEDED
* B.A. or B.S. degree preferred
* ASPPA designation or actuarial exams preferred
We are proud to be an equal opportunity employer.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
$47k-70k yearly est. 4d ago
PT Quality Assurance Associate
Ahold Delhaize
Quality assurance specialist job in Antioch, CA
DUTIES AND RESPONSIBILITIES • Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience • Courteous and helpful to other associates • Sweep and clean floors on nights with no scheduled vendor services
• Weekly cleaning of Produce, Market and Deli Departments
• Clean and organize the store mop room
• Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
• Follow QA daily check list and sanitation standards set by Food Lion
• Follow current Standard Practices regarding cleanup of Hazardous Waste product
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned
QUALIFICATIONS
• High school graduate or equivalent preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations"
PHYSICAL REQUIREMENTS
• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion"
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents"
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
$50k-78k yearly est. 29d ago
Learn more about quality assurance specialist jobs
How much does a quality assurance specialist earn in Rancho Cordova, CA?
The average quality assurance specialist in Rancho Cordova, CA earns between $51,000 and $129,000 annually. This compares to the national average quality assurance specialist range of $41,000 to $97,000.
Average quality assurance specialist salary in Rancho Cordova, CA
$81,000
What are the biggest employers of Quality Assurance Specialists in Rancho Cordova, CA?
The biggest employers of Quality Assurance Specialists in Rancho Cordova, CA are: