English Writing and Content Reviewing Expertise Sought for AI Training
Remote job in Providence, RI
Earn up to $16 USD/hourly and work remotely and flexibly.
Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.
What You'll Do
Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for.
Evaluate AI outputs by reviewing and ranking responses from large language models.
Contribute across projects depending on your specific skillset and experience.
What We're Looking For
Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning.
Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses.
Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs.
Nice to Have
Experience in fields like literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience (content strategist, technical writer, editor, etc.).
Interest or background in AI, machine learning, or creative tech tools.
Pay & Logistics
Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD
Bonuses: Additional pay available based on project performance.
Type: Freelance/1099 contract - not an internship.
Location: 100% remote
Schedule: Flexible hours - you choose when and how much to work.
Payouts: Weekly via our secure platform.
This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
Remote Chemistry Expert (PhD)
Remote job in Brockton, MA
Remote contract for PhDs in Chemistry, Chemical Engineering, or related fields. Work on cutting-edge projects with top AI labs while earning up to $50+/hour, fully remote, with flexible weekly hours. No AI experience required
Help fine-tune large language models (like ChatGPT) using your chemistry knowledge. You'll design problems, check how well AI solves them, and work with researchers to build better benchmarks.
Responsibilities:
Design advanced chemistry problems to test AI performance (e.g., chemical engineering, biochemistry).
Develop clear, step-by-step solutions with rigorous logic.
Evaluate AI outputs for accuracy and quality of reasoning.
Collaborate with researchers to refine benchmarks across undergraduate to PhD-level chemistry topics.
Requirements:
PhD (pursuing or completed) in Chemistry, Chemical Engineering, Biochemistry, or related field.
Strong chemistry reasoning and problem-solving skills across advanced domains.
Ability to communicate complex ideas clearly in writing and provide structured feedback.
No AI experience required
Perks:
Fully remote, flexible work.
Work on cutting-edge AI projects with leading LLM companies.
Offer Details:
Pay rate: $50+/hour (depends on role and candidate expertise).
Assessment: Shortlisted experts complete an evaluation before selection.
Assignments: Contract roles with defined start/end dates; up to 40 hrs/week.
Note: As part of assessments you will go through an AI video interview.
About Turing:
Based in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L.
After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile.
Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.
Work from Home - Need Extra Cash?
Remote job in Warwick, RI
Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
Entry Level Sales Representative
Remote job in Blackstone, MA
Work From Home Business ConsultantWhy Work Here?
Room For Growth, Great Work Culture, Flexible Culture, Motivated Environment, Great Leadership
Due to the high demand for our services, we are hiring for Sales and Sales Leadership roles. We do virtual interviews via Zoom. Also, we have adapted sales positions where we can see all of our clients virtually through an online platform or on-site.
We are a publicly traded company and have been in business for over 70 years. In those 70 years, we have experienced ZERO layoffs. We are owned by Globe Life which is a Fortune 500 company out of Dallas, Texas. Globe Life is an official partner of the Dallas Cowboys and has the naming rights to Globe Life Field where the Texas Rangers play for the next 40 years. We have maintained an A (Excellent) rating from A.M. Best - an independent analyst of companies. This rating indicates that A.M. Best believes we have excellent financial strength. Our company was ranked among the Top 25 Happiest Companies to Work for in 2019. We are growing nationwide and are looking to expand our leadership team.
Our promotion track is based on hard work. We are looking for responsible individuals with high integrity, the ability to teach, coach, and train others. Our company only works with organized groups that request our services and have an interest in hearing from us. We spend ZERO time cold calling, telemarketing, or contacting friends or family members to build our client base.
We enjoy:
-weekly pay
-weekly bonuses
-residual income
-annual convention
-fun work environment
-goal-oriented promotions
IT Support Concierge
Remote job in Mansfield, MA
Are you an outgoing and friendly individual with a passion for technology? Do you thrive in a close-knit, collaborative team environment? This Massachusetts-based MSP is seeking a IT Support Concierge to serve as a primary point of contact for a diverse range of clients, assisting them with various technology applications. This hybrid position is based in Mansfield, MA.
We'll Provide:
Robust benefits package including PTO, 401K, profit sharing, phone expense, tuition reimbursement, and travel reimbursement
Salary range of $50,000-$55,000
Hybrid work split between client sites, in the office, and remote work
Support/mentorship from supervisors and other team members
Opportunities for continued growth and learning
What You'll Do:
Keep end users productive and secure by handling day-to-day support, and being a visible, friendly IT presence at key clients
Master the common technology applications used by our customers
Show customers areas where they can turn technology from an expense to a value and from a headache to a solution
Resolve Level 1 technical support tickets
Travel to client sites as needed (an average of 2 times per week)
Perform daily phone and zoom calls
Create training videos
Create and maintain documentation
Skills You'll Need:
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
Ability to stay calm and professional with non-technical and sometimes frustrated users
2+ years in an MSP or similar multi-client IT environment
Valid license and reliable transportation - Travel is throughout Central Massachusetts and Southern Rhode Island 2 times per week
Experience providing white glove end-user technical support
Proficient with Microsoft 365
Ability to pass a background check
Nice to Have:
Experience with Autotask, Datto RMM, IT Glue, M365, Intermedia, Watchguard, Keeper Security, Breach Secure Now, Bigger Brains
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here: ********************************************************************
Remote Editorial Assistant
Remote job in Warwick, RI
Earn up to $16 USD/hourly and work fully remotely and flexibly.
Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact.
What You'll Do
Work from a real user perspective to create natural, high quality data that reflects how people actually use AI in practice.
Review, compare, and rank responses generated by large language models, focusing on usefulness, clarity, and reasoning quality.
Contribute across a range of projects based on your skills, interests, and experience.
What We're Looking For
Analytical and Problem-Solving Skills: Ability to craft thoughtful prompts and evaluate nuanced AI responses with sound judgment.
Strong Written Communication: Clear, structured writing to explain decisions, provide feedback, and articulate why one response is stronger than another.
Care and Precision in Execution: A consistent ability to follow guidelines, notice subtle differences, and ensure outputs meet defined quality standards.
Nice to Have
Background in fields such as literature, creative writing, history, philosophy, theology, or similar disciplines.
Prior experience in writing or editorial roles, such as content strategy, technical writing, or editing.
Curiosity about AI systems, machine learning, or creative technology tools.
Pay & Logistics
Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD
Bonuses: Additional pay available based on project performance.
Type: Freelance/1099 contract - not an internship.
Location: 100% remote
Schedule: Flexible hours - you choose when and how much to work.
Payouts: Weekly via our secure platform.
This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
Manager, LMS Administration and Operations
Remote job in Providence, RI
The Manager, LMS Operations & Administration position works as part of the U.S. Ethics & Compliance Training & Documentation team to lead all components of our Learning Management System (LMS) including all non-GxP assignments and audience management, curriculum management, reporting, and tier one trouble shooting. The Manager, LMS Operations & Administration will partner with all levels of Management in both business and technology groups to advance and deliver a variety of planned and ad-hoc training initiatives. This position will have direct oversight of two Contracted Workers.
****
+ Responsible for the operational oversight of all LMS activities including but not limited to:
+ Partner with internal LMS Support Team to perform needs assessments and analysis on platform operations to ensure organizational needs are being met. Leads the incorporation, socialization, and training of resulting LMS improvements.
+ Owns all non-GxP LMS usage workflows and processes with business owners for suitability/fit; suggests and implements alternatives as needed
+ Regularly perform reviews of existing training curricula, identify gaps in course assignments and implement necessary changes.
+ Create, maintain, and run scheduled as well as custom reports, in a timely manner, as designated for analysis and decision making. Create new reports as requested.
+ Assist in managing external vendors, suppliers, and internal business partners as needed with a continuous improvement mindset.
+ Partner across departments as necessary to initiate timely and compliant learning initiatives
+ Continually enhance our methods and materials based on best practices in the industry, emerging technologies, vendor resources and products, business unit requirements and expectations, and feedback from customers, trainers and associates.
+ Ensure operational alignment across OAPI/OPDC learning community
+ Develop and deliver LMS platform training when required.
+ Oversee the work of two remote-based contracted resources.
+ Represent Field Training and Development's unique needs at governance and committee meetings/working groups
**Qualifications/ Required**
Knowledge/ Experience and Skills:
+ Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities
+ 5+ years of Learning Management System (LMS) experience
+ Advanced working knowledge of LearnShare LMS
+ Understanding of current approaches in applying technology in learning solutions and experience implementing e-Learning and web-based programs.
+ Strong technical acumen; proficiency in Microsoft Office 365, SCORM; experience with Tin Can/xAPI, LRS's, and general technical troubleshooting
+ Ability to work in a fast-paced environment and be comfortable with consistent change
+ Detail-oriented with strong organizational skills
+ Strong written and verbal communication skills
+ Ability to prioritize and manage multiple responsibilities at once
+ Positive can-do attitude; always willing to learn
+ Strong analytical/technical skills
+ Comfortable with data management/data manipulation
+ Resiliency and tolerance of ambiguity
**Preferred:**
+ Experience in pharmaceuticals/medical devices or other regulated industry
+ Embody a customer service mentality as you communicate and support field sales teams
+ Experience leading Contract Workers remotely
Educational Qualifications
+ Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Bilingual Client Intake Specialist - Remote
Remote job in Bridgewater, MA
Job DescriptionDescription:
Keches Law Group, P.C. is a well-established, 50 attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in the areas of workers' compensation, personal injury, medical malpractice, and discrimination.
We are seeking bilingual Client Intake Specialists to join our team. This is a remote position.
Duties:
Receiving incoming client calls and initiates outbound calls to potential clients, as received electronically and by live transfer
Producing information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
Using the firm software to enter all case and client details, and maintains detailed logs and task history within the database
Conveying accurate information to clients with regard to different case types with confidence and assurance
Setting the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients
Demonstrating the ability to converse with varying client personalities to collect pertinent details to determine the viability of their claims
Maintaining client confidence by keeping client information confidential
Enhancing the reputation of the department and the organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to the position
Requirements:
Skills/Qualifications:
High School diploma or equivalent
1-2 years of customer service/call center experience or law firm experience is preferred
Multi-lingual abilities are required (Haitian Creole, Cape Verdean Creole, Spanish, or Portuguese require)
Ability to accurately translate verbal information into written correspondence
Ability to prioritize and escalate client calls appropriately
Strong phone, typing, and computer skills are a must; experience with Microsoft Office Suite is preferred
Ability to absorb, retain, and apply new information
Strong attention to detail
Ability to interact professionally and appropriately with clients, attorneys, and others
Must be energetic, well organized, and have the ability to multi-task
Must possess and demonstrate exceptional customer service skills, and the ability to handle situations with tact and diplomacy
Ability to work in a high intensity, high stress environment
Ability to work effectively in a fast-paced environment while accomplishing short-term goals without losing sight and commitment to the longer-term needs of the firm
Excellent verbal and written communication skills
Excellent problem-solving, analytical, and evaluative skills
Schedule
Remote
Monday - Friday
8:30am - 5:00pm (EST)
Benefits
Health, Dental, and Vision Insurance
401(k) Plan with Profit Sharing
Flexible Spending Account
Paid Time Off
Paid Holidays
Basic Life Insurance
Long Term Disability
Employee Referral Bonuses
The anticipated salary range for this position, which we in good faith expect to pay at the time of posting, is $38,000.00 - $41,000.00 annually. This range allows us to make an offer that reflects multiple factors, including experience, education, qualifications, and job-related knowledge and skills, as well as internal pay equity. It's not typical for an individual to be hired at or near the top of the range, as we strive to provide room for future and continued salary growth. Base pay is just one component of our Total Rewards package, which may also include discretionary bonuses, commissions, or other incentives depending on the role.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role, however the employee may at times be required to sit; stand; walk; use hands to handle or feel; and reach with hands and arms. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
AAP/EEO Statement
Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
Online Trip Consultant
Remote job in Attleboro, MA
About Us We are a professional travel services company dedicated to creating personalized, seamless, and memorable journeys. From weekend getaways to corporate trips, we help clients plan every detail of their travel experience with care and expertise all conveniently online.
Position Overview
We are seeking a detail-oriented and client-focused Online Trip Consultant to join our team. In this role, you will consult with clients virtually, provide customized travel recommendations, and manage bookings to ensure smooth and stress-free experiences. The ideal candidate enjoys working online, has strong organizational skills, and is passionate about helping others explore the world.
Key Responsibilities
Communicate with clients online to understand their travel preferences, needs, and budgets.
Research destinations, accommodations, transportation, and activities.
Book and confirm travel arrangements with accuracy.
Create customized itineraries tailored to client requests.
Provide ongoing client support before, during, and after travel.
Stay informed on travel industry trends, policies, and promotions.
Qualifications
Experience in travel, hospitality, or customer service preferred.
Strong communication and interpersonal skills.
Excellent organizational and problem-solving abilities.
Comfortable working online and learning booking platforms.
Passion for travel and client satisfaction.
What We Offer
Flexible, remote work arrangements.
Training and professional development resources.
Supportive and collaborative team environment.
Growth opportunities in the travel industry.
Access to travel perks and industry discounts.
Program Management Lead, Offshore Coding Operations
Remote job in Providence, RI
**Become a part of our caring community and help us put health first** The Program Management Lead, Offshore Coding Operations conducts quality assurance audits of medical records and ICD-9/10 diagnosis codes that are submitted to the Centers for Medicare and Medicaid Services (CMS) and other government agencies. The Program Management Lead, Offshore Coding Operations works on problems of diverse scope and complexity ranging from moderate to substantial.
The **Program Management Lead, Offshore Coding Operations** optimizes the effectiveness of the offshore coding (post-visit) team. The lead analyzes the performance of the offshore coding team and creates strategies to maximize associate output. The **Program Management Lead, Offshore Coding Operations** works on problems of diverse scope and complexity ranging from moderate to substantial.
**Relationship Building:**
+ Cultivate relationships with onshore and offshore coding teams including leaders.
+ Serve as liaison and primary point of contact with the offshore (vendor) leaders.
+ Strategy: Advises coding leaders to develop functional strategies (often segment specific) on matters of significance.
+ In partnership with Coding Operational Excellence and Regional Coding Leaders, develop strategies for continuous improvement of offshore coding processes and quality.
+ Post-Visit/Offshore Coding Collaboration:
+ Partner with analytics to develop quality assurance program on post-visit reviews. (Frequency and sampling methodology to be determined).
**Qualitative and Quantitative Analyses:**
+ Analyze trends and share results with coding leaders/teams.
+ Monitor quality and address performance gaps.
+ Research and interpret correct coding guidelines and internal business rules to respond to inquiries and issues.
+ May participate in coder education programs on coding compliance.
+ Follows state and federal regulations as well as internal policies and guidelines while analyzing coding information and medical records.
**Mergers and Acquisitions:**
+ Partner with coding teams (consultative coders) on the special handling of Mergers & Acquisitions:
+ Other Duties:
+ Lead Special Projects for onshore and offshore coding teams.
+ Participate in chart reviews to identify educational opportunities.
+ Conduct research as needed.
+ Participate in Payer calls/chart reviews.
+ May participate in provider education programs on coding compliance.
+ Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, uses independent judgment requiring analysis of variable factors and determining the best course of action.
**Use your skills to make an impact**
**Proposed Requirements:**
+ Bachelor's degree in a relevant field (e.g., Health Information Management, Business Administration, Healthcare Administration)
+ Active professional certification required: RHIA, RHIT, CCS, CRC, or CPC
+ Minimum 5 years' progressive experience in medical coding operations
+ Minimum of 3 years' direct experience managing or optimizing offshore coding teams and vendor partnerships
+ Demonstrated success leading cross-functional initiatives and continuous improvement efforts in large, matrixed healthcare organizations
+ Experience collaborating with analytics, training, and operational excellence teams to drive quality and efficiency in coding workflows
+ Prior exposure to supporting mergers & acquisitions in a coding operations context preferred
**Preferred Qualifications**
+ Master's degree preferred.
**Knowledge, Skills, and Abilities**
+ Advanced understanding of medical coding guidelines, healthcare regulations (including HIPAA, state and federal compliance), and payer requirements
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and relevant coding/audit software
+ Strong business acumen with proven strategic and critical thinking skills
+ Ability to analyze complex quantitative and qualitative data, synthesize findings, and communicate actionable insights to leadership
+ Outstanding verbal and written communication skills, with the ability to present to and influence diverse stakeholder groups
+ Effective relationship-building skills with both onshore and offshore teams, including vendor management and leadership liaison
+ Proven ability to work successfully in a fast-paced, dynamic, and matrixed environment
+ Commitment to continuous improvement, operational excellence, and collaborative problem-solving
+ Public speaking and group presentation experience required
+ Demonstrated ability to educate and mentor staff on coding compliance and best practices
**Additional Information**
+ Preferred work hours: EST
+ Up to 20% travel nationally within CenterWell markets
**Work at Home Requirements**
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
+ Satellite, cellular and microwave connection can be used only if approved by leadership
+ Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$104,000 - $143,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 01-02-2026
**About us**
About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
Work from Home - Need Extra Cash?
Remote job in Cranston, RI
Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
BIA Customer Service Agent - Personal Lines - HYBRID
Remote job in Norwood, MA
As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. Bearingstar possesses a dynamic culture that has an independent agency feel along with the strength and resources of a large parent company. This allows us to offer competitive salaries, bonus above commission, excellent benefits, and great training and development programs. We are currently looking for motivated and self-driven individuals to join our team across the organization.
We are currently searching for a Customer Service Agent in one of our Massachusetts locations. We have flexibility to add to staff in one of the following MA towns: Abington, Fall River, Methuen, Norwood or Taunton. The ideal candidate will have experience with Personal lines of Insurance and a MA Property and Casualty license is encouraged to perform this role. Additionally, after an initial in-house training for the first 90 days,
this position can be hybrid work at home
, with a few days in office and a couple of days at home each week
The Customer Service Agent will act as the agency representative to our clients, fellow professionals, the public and the general business community. Provide counsel & advice on new and/or additional insurance needs, explaining coverages & types of policies. Identify risk exposures, qualifying potential prospects. Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders. Act as the first line of contact in the reporting and assignment of claim information for designated policyholders. Resolve general customer inquiries.
We offer a “home-town” insurance setting with all the benefits of a corporation including competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more.
Experience within the Personal Lines insurance industry is a plus, and a Massachusetts Property & Casualty insurance license is strongly encouraged to perform this position. We offer training and support to obtain your license. Customer Service and Sales skills are a must.
The ideal candidate will have excellent interpersonal, oral and written communication skills. We are looking for a self-starter who can work independently as well as being a team player.
Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $57,500 ($29.00 an hour) - $64,350 ($33.00 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.
Our work schedule is 37.5 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
Auto-ApplyDigital Designer (Hybrid)
Remote job in Woonsocket, RI
Location: Woonsocket, Rhode IslandJob Type: ContractCompensation Range: $23 - 35 per hour We're building a talent pool for upcoming Design opportunities incoming from our client, a Leading National Healthcare and Retail Innovation Company. Please note that specific pay rates and project details will vary depending on the individual role that arises.We are seeking enthusiastic and talented design professionals at the Junior (Visual/Production) and Mid-Level (Digital Designer) stages (typically 2-7 years of experience). We are looking for individuals passionate about executing high-quality, customer-facing visual and digital content that drives retail engagement. If you have proven professional experience designing digital assets for a retail or e-commerce environment, a strong visual portfolio, and expert proficiency with design tools, this is an excellent opportunity to develop your career.Hybrid Requirement: Candidates must be local to Woonsocket, RI or Boston, MA to reliably commute to a hub location 2-3 days per week. Responsibilities:The Digital Designer focuses on the hands-on creation and production of a high volume of digital and visual marketing assets. You will be instrumental in ensuring brand consistency and visual effectiveness across key consumer channels.
Asset Production: Execute and adapt digital creative assets for various channels, including website banners, email campaigns, social media ads, and mobile app graphics.
Brand Adherence: Diligently maintain and apply the corporate brand identity and style guidelines across all executed visual materials.
Tool Expertise: Utilize Adobe Creative Suite (Photoshop, Illustrator) and Figma daily to produce, manage, and prepare production-ready files for engineering and marketing partners.
Collaboration: Work closely with Marketing Managers, Copywriters, and Production Specialists to ensure design concepts are delivered accurately, on time, and meet the requirements of the marketing brief.
Quality Control: Participate in design reviews to ensure visual consistency, technical accuracy, and adherence to production specifications before deployment.
Prototyping (Mid-Level Focus): For Mid-Level candidates, assist in creating basic prototypes or interactive mockups to validate visual concepts with stakeholders.
Qualifications:
Experience Range: Typically 2-7 years of professional experience in a Digital Designer, Visual Designer, or Production Artist capacity.
Retail/E-commerce Experience (MUST HAVE): Demonstrated professional experience designing digital or print assets specifically for a retail, e-commerce, or consumer packaged goods (CPG) brand.
Design Portfolio: A strong, professional digital design portfolio showcasing exceptional visual craft, clean file organization, and efficient design execution across various digital formats.
Technical Proficiency: Advanced expertise with the Adobe Creative Suite (especially Photoshop and Illustrator) and practical experience working within Figma.
Academic Background: Bachelor's degree in Graphic Design, Visual Communications, or a related field.
Highly Valued Skills:
Familiarity with web accessibility standards (WCAG).
Prior experience working with a design system or large component library.
Basic understanding of front-end development constraints (HTML/CSS).
Skills:
Computer-Aided Design,Communication Skills,Team Working.
Job ID: JN - 092025-41552#LI-CELLA#LI-AU1#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact *************************.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
Client Relationship Manager
Remote job in Providence, RI
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**_Responsibilities_**
+ Responsible for regularly reviewing weekly, monthly & quarterly - program activities with the client.
+ Attend all program and client meetings, takes detailed meeting notes during client interactions and internal strategy sessions, ensuring all key points and decisions are documented.
+ Monitors all program's activities and IT projects associated with the program
+ Includes setting due dates and responsible parties
+ Follows up on action items from meetings, ensuring that responsibilities are clear, and deadlines are met
+ Regular reporting out of all program's activities
+ Solicit feedback from the activity/task owners on sub-tasks
+ Maintain up-to-date activity timeline, articulate progresses and delays
+ Develops and manages activities timelines to ensure all deliverables are completed on schedule.
+ Obtain consensus for activities risks, decisions and closures
+ Coordinates cross-functional teams to ensure alignment and timely completion of tasks related to program activities.
+ Facilitates communication between internal teams and external clients to ensure all activities objectives are understood and met.
+ Escalate delayed activities to program's leadership
+ If activity owners are missing deadlines consistently and/or are unresponsive.
+ Managing contract amendments and project change requests for the client.
+ Coordinates customer interactions with internal & external partners to meet the evolving business needs of the client.
+ Responsible for sharing and presenting current and future program expectations during weekly meetings with client leadership in addition to Quarterly Business Review meetings with client's Access and Marketing teams.
+ Manages client access to internal applications including client-facing data reports and data streams with 3rd party vendors.
+ Oversee daily operations and ensure alignment with client expectations and internal standards
+ Supports audits and regulatory reviews as needed
+ Ensure financial billing accuracy
+ Contact healthcare professionals for clarifications and information as needed
**_Qualifications_**
+ Min 5 years related client services experience, preferred
+ Min 5 years' experience in managing complex program activities with high accountability, preferred
+ Bachelor's degree preferred
+ Ability to travel - less than 25%
+ Proven product knowledge in business area
+ Licensed pharmacy technician in Texas preferred
**_What is expected of you and others at this level_**
+ Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of program activities.
+ Own and develop tracking tools to achieve specific program management goals and activities.
+ Create and participate in recurring business review presentations
+ Recommends new practices, processes, metrics, or models
+ Projects may have significant and long-term impact
+ Provides solutions which may set precedent
+ Independently determines method for completion of new projects
+ Receives guidance on overall project objectives
+ Acts as a mentor to less experienced colleagues
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $80,900.00 - $92,400.00
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/19/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Event Specialist - Launch Entertainment North Attleboro
Remote job in North Attleborough, MA
Part-Time Event Specialist - Launch Entertainment
Launch Entertainment is seeking a Part-Time Event Specialist to support birthday parties and group events. This hybrid role includes both work-from-home tasks and in-person event support; however, training will be 100% in-person, so candidates should be flexible and able to attend on-site training as scheduled.
In this role, you'll work closely with the Event Coordinator, assist guests throughout their celebrations, and help ensure events run smoothly. The position averages 20-30 hours per week with weekend and evening availability required.
We're looking for someone who's proactive, organized, and confident in providing excellent customer service.
What You'll Do
Confirm, book and plan parties and events.
Greet and check in party groups and their guests
Support the setup and flow of birthday parties and events
Keep activities on schedule and maintain a positive atmosphere
Share information about available food, beverage, and add-on options
Maintain clean and organized party rooms
Deliver food and supplies from Krave as needed
Record event details and communicate updates with the team
Respond to guest questions or concerns in a helpful, timely manner
What We're Looking For
Minimum age: 18
Customer service or event experience is helpful but not required
Comfortable interacting with guests of all ages
Strong communication and problem-solving skills
Ability to stand for long periods and lift up to 50 lbs
Flexible: Availability on weekends, evenings, and some holidays
Why Work With Us
A fun, fast-paced environment
Opportunities to build skills in events and hospitality
A team-focused atmosphere where guests' experiences come first
If this sounds like a good fit, we'd be glad to receive your application.
Remote Sales Associate Work from Home
Remote job in Blackstone, MA
Work From Home Business ConsultantWhy Work Here?
Room For Growth, Great Work Culture, Flexible Culture, Motivated Environment, Great Leadership
Due to the high demand for our services, we are hiring for Sales and Sales Leadership roles. We do virtual interviews via Zoom. Also, we have adapted sales positions where we can see all of our clients virtually through an online platform or on-site.
We are a publicly traded company and have been in business for over 70 years. In those 70 years, we have experienced ZERO layoffs. We are owned by Globe Life which is a Fortune 500 company out of Dallas, Texas. Globe Life is an official partner of the Dallas Cowboys and has the naming rights to Globe Life Field where the Texas Rangers play for the next 40 years. We have maintained an A (Excellent) rating from A.M. Best - an independent analyst of companies. This rating indicates that A.M. Best believes we have excellent financial strength. Our company was ranked among the Top 25 Happiest Companies to Work for in 2019. We are growing nationwide and are looking to expand our leadership team.
Our promotion track is based on hard work. We are looking for responsible individuals with high integrity, the ability to teach, coach, and train others. Our company only works with organized groups that request our services and have an interest in hearing from us. We spend ZERO time cold calling, telemarketing, or contacting friends or family members to build our client base.
We enjoy:
-weekly pay
-weekly bonuses
-residual income
-annual convention
-fun work environment
-goal-oriented promotions
Accounting Specialist, Customer Billing
Remote job in Foxborough, MA
Full-time Description
The primary role of the Accounting Specialist, Customer Billing position is to ensure the timely billing of all products and services purchased.
As a member of the Accounting team, your job would involve:
Utilizing MEDITECH's in-house system to generate invoices to our customers
Reconciling of customer deposit accounts to General Ledger
Billing of customers for products and services purchased
Calculating service fee price increases for eligible customers
Reviewing executed licenses for billing terms.
Requirements
Bachelor's or associate degree with coursework in accounting preferred and/or 2-3 years of applicable work or military experience
Knowledge of General Ledger
General knowledge of accounting cycles
Exceptional written and verbal communication skills
Excellent customer service skills
Strong attention to detail
Strong analytical and problem-solving skills, numerical aptitude
Proven ability to set goals and meet deadlines
Ability to work well independently and as part of a team
Ability to take the initiative to complete projects with minimal supervision.
Hiring salary range: $55,200 - 64,800
Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.
MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.
This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.
Military DoD SkillBridge Internship - Multiple Positions Q4 - 2026
Remote job in Providence, RI
The Military DoD SkillBridge program is an opportunity for Service members to gain valuable civilian work experience through specific industry training, apprenticeships, or internships during the last 180 days of service. SkillBridge connects Service members with industry partners in real-world job experiences under Dept. of Defense Instruction 1322.29. Separating Service members can be granted up to 180 days of permissive duty to focus solely on training full-time with approved industry partners after unit commander (first O-4/Field Grade commander in chain of command) provides written authorization and approval. GE Aviation as a Skill Bridge partner offers real-world training and work experience in in-demand fields of work while having the opportunity to evaluate the Service member's suitability for the work. Military DoD SkillBridge participants are not eligible for compensation from GE Aviation, as they continue to receive military compensation and benefits as active-duty service members.
**Job Description**
**This is a Q4 (Oct - Dec) 2026 posting for starting your SkillBridge internship. Your Internship may last longer than the Quarter depending on your command. Please apply within** **4 months of your anticipated program start date.**
**Essential Functions:**
Candidates for this internship may support any of GE Aviation's business units. Examples include:
+ Engineering
+ Supply Chain
+ Sales and Marketing
+ Avionics
+ Business, General Aviation and Integrated Systems
+ Commercial Engines
+ Digital
+ Finance
Individuals selected for this internship will have the responsibility and authority to carry out all assigned tasks
**Qualifications / Requirements:**
+ Active Military personnel
**Desired Skills / Experience:**
+ Proficient in the use of a personal computer to navigate Online documents, drawings, and instructions.
+ Prior experience working in a team-oriented environment
_This role requires access to U.S. export-controlled information. Therefore, for applicants who are not U.S. lawful permanent residents, U.S. Citizens, or have been granted asylee or refugee status (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), employment will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government._
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
\#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Work From Home - Client Support Manager
Remote job in Johnston, RI
Step into our legacy of serving working class families, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and their beloved families. We are seeking representatives who can forge long-term relationships with clients, meeting them where they feel most comfortable: their homes, through the convenience of Zoom Virtual Calls.
About us:• Remarkable growth of over 20% last year, even during the pandemic, solidifying our status as an essential business.• Work Location: US/Canada
Suggested Qualifications:• Exhibit excellent communication skills, ensuring clear and effective client interactions.• Possess basic computer knowledge, allowing for seamless virtual engagement.• Showcase a strong work ethic, committing to delivering exceptional service.• Radiate an outgoing, fun, and energetic personality, leaving a positive and lasting impression.• Demonstrate exceptional time management skills, ensuring productive and efficient work.• Prior experience in leadership management is valued, offering opportunities for growth and advancement.
Benefits:• Embrace the freedom of 100% remote work, allowing you to work from the comfort of your own home.• Enjoy the peace of mind that comes with weekly pay, based on a suggested schedule designed for success.• Unlock bonus structured contracts, recognizing your exceptional performance.• Delight in the flexibility of a personalized schedule, accommodating your individual needs.• Benefit from renewals, further rewarding your long-term commitment.
All interviews will be conducted via Zoom, ensuring your safety and convenience. Join us in our commitment to protecting families and become part of our enduring legacy. Submit your application today and embark on a rewarding work-from-home opportunity!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Auto-ApplyOperations Director, Regional Campus
Remote job in Attleboro, MA
In collaboration with the Senior Director of Network Operations, site Medical Director and Nurse Director, the Operations Director will oversee daily operations that support the delivery of care to hematology/oncology patients and families in a safe, efficient and effective manner while creating an environment that fosters and promotes compassion, respect, sensitivity, confidentiality, and expert-based patient care delivery. The Operations Director will formulate and implement a plan for goals for the site and participate in the Quality Assessment and Improvement Program. He/She will work closely with DFCI, and affiliate hospital leadership to establish non-clinical policies and procedures and ensure compliance of all policies and procedures in the conduct of business. Will work with DFCI-Longwood and affiliate hospital leaders to oversee service-level agreements, manage administrative affairs related to the development of new as well as existing programs and collect, provide and present operational, financial and personnel data as requested. The Operations Director will interact and collaborate with DFCI and affiliate hospital leadership on issues regarding financial reporting, sensitive and confidential information reporting and represent the site on Institutional business matters, committee assignments, task forces and focus groups.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
This position's work location is onsite (Attleboro, MA) with up to one day per week remote. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI).
**Strategy/Business Development:** Collaborate with the VP Network Operations, Senior Director, Network Operations, site Medical Director, and Nurse Director to create and manage a comprehensive business and marketing strategy, including physician outreach and the growth of referrals. Develop and implement annual goals for site operations; oversee the development and deployment of strategies and tactics to achieve goals. Establish and manage excellent working relationships with leaders of affiliate hospitals to enhance programs and services offered at each site. Work with affiliate hospitals to implement new services and programs, including second opinions, multidisciplinary clinics, telegenetics, and tumor boards. Collaborate with Marketing and Communications in planning new marketing initiatives or materials and outreach. Actively participate in strategic planning and operations improvement initiatives, in collaboration with site and senior leadership.
**Administration/Operations:** Direct the development and deployment of strategies and tactics to achieve goals for clinical operations, in collaboration with department/site leadership. Develop benchmarks, establish, and maintain reporting systems and formats for tracking purposes. Hire and onboard all new physicians and APPs, overseeing all credentialing and training. Hold regular provider, administrative and all staff meetings in collaboration with the Medical and Nurse Director. Collaborate with key physician leaders to develop site-specific growth plans. Ensure constant readiness for all regulatory agency reviews, including but not limited to the Joint Commission and the Department of Public Health. Monitor scheduling reports, identify gaps, and resolve issues with patient scheduling; recommend improvements to scheduling templates, as necessary. Serve as de facto Administrator on Call for the practice
**Clinic/Patient Facing Floor Operations and Scheduling:** Oversee workflow development and identify opportunities for improvement of daily operations and patient flow. Ensure day-to-day patient scheduling is done accurately and optimizes provider's clinic and infusion schedules. Work with unit co-leaders to ensure that staffing levels and resource allocation are appropriate. Ensure timely alerts to appropriate departments for problems relating to the efficient operation of the unit. Serve as the expert and super user for all IS systems. Oversee back-end management of the RTLS system (i.e., badge management) where applicable. Maximize floor visibility and availability for resolution of daily operational issues. Execute onboarding and staffing process for all administrative staff, ensuring appropriate training for clinic staff, in compliance with DFCI and regulatory standards. Oversee patient and provider flow in exam, coordinate with nursing leadership for patient flow in infusion. Determine bottlenecks in patient flow and implement processes to streamline. Recommend standards/processes that effectively and efficiently allocate resources and facilitate coordination of patient flow on the clinical floor, including resolution of day-to-day operational issues in collaboration with medical director and nurse director. Set processes and policies for exam room allocation as appropriate.
**Financial:** Prepare and monitor operating budgets, serving as cost center/budget manager for all site cost centers. Identify and develop capital requests. Monitor and report revenue, volume, expenses, and RVUs consistent with DFCI Institute-wide methodology, including developing and preparing reports and analyses as needed. Monitor OT and staffing levels in close collaboration with the Managers and Nurse Director. Provide ongoing variance analysis of activities and develop improvement plans, as necessary.
**Quality Improvement:** Continuously seek opportunities for process and quality improvement. Provide oversight on quality initiatives and certifications, patient satisfaction surveys. Educate and train staff in quality and process improvement approaches and tools. Participate in initiatives to improve the quality of patient care. Serve as a team member in analyzing and/or implementing changes within the unit to enhance operational performance, workflow, efficiency, and inter-departmental activities. Routinely review patient feedback with site leadership and adjust processes as appropriate.
**Supervise staff:** Hire and develop team members with the capabilities to achieve organizational goals. Define and communicate clear expectations, provide regular constructive feedback, and evaluate performance against objectives. Oversee team's compliance with organizational policies and procedures. Monitor work for efficiency, effectiveness, and quality. Mentor and coach staff, facilitating training opportunities and supporting career growth. Work with senior management and Human Resources to address performance issues, as appropriate. Promote and foster a healthy and productive work environment within the team and with groups across the Institute.
+ Bachelors Degree required, Master's Degree preferred.
+ 8 years of experience in a hospital clinic or oncology medical office setting.
+ At least 5 years of progressively responsible ambulatory care management (or similar clinical care) experience.
+ Previous experience managing staff.
**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:**
+ Excellent written and verbal communication and interpersonal skills to effectively collaborate with staff, patients, and external partners.
+ Strong understanding of healthcare operations, including budgeting, policy development, and regulatory compliance.
+ Strong leadership and management skills, with the ability to manage multiple practices and affiliations with hospitals.
+ Demonstrated abilities in leadership and management, critical thinking, problem-solving, and decision-making.
+ Demonstrated excellent organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
+ Proficient in computer applications (e.g., MS Office, etc.).
+ Strong financial acumen and proven ability to work with budgets, financial, volume, and variance reports.
+ Excellent customer service and conflict resolution skills.
**Pay Transparency Statement**
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA)
115,200-145,400
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
**EEOC Poster**