What does a senior implementation specialist do?
As a senior implementation specialist, your main role is to provide outstanding implementation strategies. You should lead the integration processes of the company. You are not just in charge of providing connecting methods and products, but you are also responsible for providing solutions to multi-complex problems. You need to have excellent written and verbal communication and great technical and analytical skills so that you can provide expert implementation support and payment consulting to the company.
A bachelor's degree with at least four years of experience is preferred. This is because you are working with some of the core components of the company. You also want to have the ability to simplify complex problems before the audience.
Senior implementation specialist responsibilities
Here are examples of responsibilities from real senior implementation specialist resumes:
- Manage team accountable for all facets of implementation from contract signing through go-live.
- Manage the implementations through the entire project life cycle from initial analysis to development, training, testing, and go-live.
- Manage configuration of ADP mainframe to accommodate customize client specifications.
- Leverage industry experience, negotiation skills and communication competency to engage stakeholders to accomplish a trading system upgrade and database conversion.
- Train clinical staff how to perform clinical data abstraction from their current data repository to future EMR.
- Define requirements and create inpatient progress documentation to integrate into the EHR system for multiple departments at UPMC hospitals.
- Conduct security analysis for EMR.
- Conduct individual and group payroll processing and reporting software training.
- Mentore and train new implementation associates on payroll policy application, system functionality and product knowledge.
- Leverage industry experience, negotiation skills and communication competency to engage stakeholders to accomplish a trading system upgrade and database conversion.
- Host of the webinar and on-site training for customer use of the website.
- Coordinate the shipping of equipment and parts for ATM upgrades and replacement projects across Alaska, improving logistics and efficiency.
- Develop ACH/direct deposit interface from PeopleSoft to bank.
- Configure test and production systems per aforemention SDLC process documents.
- Answer advance client questions regarding insurance plan design, setup process, ongoing service model and Paychex processes.
Senior implementation specialist skills and personality traits
We calculated that 25% of Senior Implementation Specialists are proficient in Client Facing, Project Management, and Erp Implementation. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Senior Implementation Specialists that have these skills listed on their resume here:
- Client Facing, 25%
Managed a portfolio of 20 to 40 client facing projects of various sizes.
- Project Management, 12%
Project Management Inventory reduction: Evaluating all stocking locations and recommending opportunities to reduce inventory without impacting customer care.
- Erp Implementation, 3%
Analyzed client needs and gathered business requirements to create solutions for large scale ERP implementations using Microsoft Dynamics NAV.
- Technical Support, 3%
Act as Primary Technical support and Customer relations representative for on-boarding clients.
- Implementation Process, 3%
Eliminated many common implementation and data integration errors by performing extensive testing on the variety of implementation processes.
- Post Implementation, 3%
Established metrics for benefits realization and return on investment evaluation post implementation.
"client facing," "project management," and "erp implementation" are among the most common skills that senior implementation specialists use at work. You can find even more senior implementation specialist responsibilities below, including:
Customer-service skills. The most essential soft skill for a senior implementation specialist to carry out their responsibilities is customer-service skills. This skill is important for the role because "computer support specialists must be patient and sympathetic." Additionally, a senior implementation specialist resume shows how their duties depend on customer-service skills: "worked with emc customer support to troubleshoot issues in the environment. "
Listening skills. Another essential skill to perform senior implementation specialist duties is listening skills. Senior implementation specialists responsibilities require that "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Senior implementation specialists also use listening skills in their role according to a real resume snippet: "communicated with and guided brokers and group administrators on the new group insurance sales implementation process. "
Speaking skills. Another skill that relates to the job responsibilities of senior implementation specialists is speaking skills. This skill is critical to many everyday senior implementation specialist duties, as "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This example from a resume shows how this skill is used: "presented products to potential clients, tracking each with microsoft crm.implementation and project manager of profiles' ats. "
Writing skills. For certain senior implementation specialist responsibilities to be completed, the job requires competence in "writing skills." The day-to-day duties of a senior implementation specialist rely on this skill, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." For example, this snippet was taken directly from a resume about how this skill applies to what senior implementation specialists do: "conducted capacity building training for approximately 30 local ngo in both cities in project management and proposals writings. "
Problem-solving skills. A commonly-found skill in senior implementation specialist job descriptions, "problem-solving skills" is essential to what senior implementation specialists do. Senior implementation specialist responsibilities rely on this skill because "support workers must identify both simple and complex computer problems, analyze them, and solve them." You can also see how senior implementation specialist duties rely on problem-solving skills in this resume example: "post sales delivery resource for tola region was focusing on emc storage, data protection solutions. "
The three companies that hire the most senior implementation specialists are:
- Ernst & Young57 senior implementation specialists jobs
- Deloitte34 senior implementation specialists jobs
- Elevance Health
17 senior implementation specialists jobs
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Compare different senior implementation specialists
Senior implementation specialist vs. Specialist
Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.
There are some key differences in the responsibilities of each position. For example, senior implementation specialist responsibilities require skills like "client facing," "ui," "project management," and "erp implementation." Meanwhile a typical specialist has skills in areas such as "patients," "customer service," "work ethic," and "patient care." This difference in skills reveals the differences in what each career does.
On average, specialists reach similar levels of education than senior implementation specialists. Specialists are 3.5% less likely to earn a Master's Degree and 0.4% more likely to graduate with a Doctoral Degree.Senior implementation specialist vs. Field specialist
The duties of a field specialist depend on one's line of work or industry of employment. In a retail setting, their responsibilities revolve around securing sales by offering products or services to consumers through appointments, walk-ins, calls, or correspondence. They typically participate in developing sales programs, maintain records of all transactions, answer inquiries, and handle any issues or concerns, resolving them promptly and efficiently. Furthermore, as a field specialist, it is essential to devise strategies that will boost product sales, all while upholding the company's policies and regulations.
In addition to the difference in salary, there are some other key differences worth noting. For example, senior implementation specialist responsibilities are more likely to require skills like "client facing," "ui," "project management," and "erp implementation." Meanwhile, a field specialist has duties that require skills in areas such as "customer service," "strong customer service," "renewable energy," and "work ethic." These differences highlight just how different the day-to-day in each role looks.
On average, field specialists earn a lower salary than senior implementation specialists. Some industries support higher salaries in each profession. Interestingly enough, field specialists earn the most pay in the energy industry with an average salary of $77,262. Whereas senior implementation specialists have higher pay in the insurance industry, with an average salary of $104,538.In general, field specialists achieve lower levels of education than senior implementation specialists. They're 6.4% less likely to obtain a Master's Degree while being 0.4% less likely to earn a Doctoral Degree.Senior implementation specialist vs. Systems specialist
Systems specialists are professionals who maintain, troubleshoot, and install information and computer systems. They identify the software, data, and hardware needs of companies. Generally, they work in physically demanding indoor environments installing complicated networks. They manage, lead, and coordinate technical support for new software, upgrades, and products. Also, they configure systems for the users and assess data from different sources to make a decision.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from senior implementation specialist resumes include skills like "client facing," "ui," "erp implementation," and "html css," whereas a systems specialist is more likely to list skills in "customer service," "veterans," "patients," and "hvac. "
Systems specialists make a very good living in the manufacturing industry with an average annual salary of $91,431. On the other hand, senior implementation specialists are paid the highest salary in the insurance industry, with average annual pay of $104,538.Most systems specialists achieve a similar degree level compared to senior implementation specialists. For example, they're 2.0% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Senior implementation specialist vs. Client support specialist
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Types of senior implementation specialist
Updated January 8, 2025
