Senior software support engineer vs software quality engineer

Differences between senior software support engineer and software quality engineer duties and responsibilities

Senior software support engineer example responsibilities.

• Conduct several interviews with management and end-users which lead to finish the database application.
• Analyze logs and relevant data to troubleshoot and recreate customer issues to determine the root cause of the problem.
• Design the relays control algorithms and used C++ code to implement a software tool for debugging Cx100 hardware processor card.
• Develop software installation reports to reveal correlation between software releases installs and specific trace data using SQL, HTML and JavaScript.
• Help customer with CSS, HTML, SQL configuration.
• Automate the testing procedure for ClarifyCRM (Linux systems).
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Software quality engineer example responsibilities.

• Manage logging issues, defects in JIRA and provide status reports to the management in status meetings and weekly status report.
• Work with scrum master and developer leads to optimize resource allocation for accelerating user story delivery process.
• Perform backend testing and write SQL queries for the validation purpose.
• Perform test for functionality, GUI, end-to-end, system, configuration and backend utilizing web server.
• Install, remove, configure, and maintain UNIX, LINUX, AIX operating system software on servers.
• Create, edit and maintain functional regression test script for Java portal systems and successfully execute manually.
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