Senior software support engineer vs technical support senior engineer

Differences between senior software support engineer and technical support senior engineer duties and responsibilities

Senior software support engineer example responsibilities.

• Conduct several interviews with management and end-users which lead to finish the database application.
• Analyze logs and relevant data to troubleshoot and recreate customer issues to determine the root cause of the problem.
• Design the relays control algorithms and used C++ code to implement a software tool for debugging Cx100 hardware processor card.
• Develop software installation reports to reveal correlation between software releases installs and specific trace data using SQL, HTML and JavaScript.
• Help customer with CSS, HTML, SQL configuration.
• Automate the testing procedure for ClarifyCRM (Linux systems).
Show more

Technical support senior engineer example responsibilities.

• Manage releases of all front-end applications to Citrix farm.
• Investigate, reproduce and troubleshoot all escalate issues and manage them until resolution.
• Manage and lead client-server performance cases by analyzing database performance and metrics that includes hardware and network relate performance analysis.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
• Analyze systems for capacity planning and assist with the enhancement of network infrastructure and distribute applications.
• Build, maintain and upgrade W2K3 and W2K8 servers for DOD & USAF.
Show more