Service advisor jobs in Grand Rapids, MI - 608 jobs
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Customer Service Representative
Axios Professional Recruitment
Service advisor job in Grand Rapids, MI
Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Representative. This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs.
Responsibilities:
Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies
Assist clients with policy changes, coverage questions, billing inquiries, and claims support
Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE
Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards
Identify opportunities to enhance coverage or improve client satisfaction through proactive service
Collaborate with team members to ensure a seamless customer experience
Qualifications:
2+ years of experience in personal insurance customer service
Strong interpersonal and communication skills, both written and verbal
Excellent organizational and problem-solving abilities
Demonstrated commitment to customer satisfaction and relationship building
Comfortable using modern technology and insurance management systems
Able to manage multiple tasks efficiently and independently
Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.
Good luck, we look forward to reviewing your application!
Your friends at Axios Professional Recruitment
$27k-36k yearly est. 2d ago
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Automotive Service Advisor
The Sharpe Collection
Service advisor job in Grand Rapids, MI
Sharpe, a dealership of premium brands - BMW/MINI has an immediate opening for a dynamic team member to play a key role within our Service Department! We are looking for an Automotive ServiceAdvisor. This is a full-time position with weekly and monthly bonuses that is responsible for helping to grow the Sharpe brand.
Our Core Values:
We work together.
We choose a positive attitude.
We do the right thing.
We take responsibility.
We take initiative.
The right person can expect to earn well above average wages and work in an employee friendly environment. This position has a high earning potential. Qualified candidates with prior experience can expect first year earnings to $100k.
The ServiceAdvisors are responsible for greeting and assisting clients over the phone and on computer promptly and courteously, obtaining client and vehicle information.
Scheduling vehicles for service, ordering parts, answering any questions guests may have about services provided, writing up repair orders and calls to clients to follow up on their services. Strong use of computers and multitasking in a very fast-paced environment is a must and excellent customer service, and phone skills are required.
Our team members enjoy a positive work environment with opportunities for professional growth through training and advancement within the organization. Our team members also enjoy benefit programs including:
Medical, dental, vision & life insurance programs available for employees after 60 days employment
401(k) retirement plan with matching contributions employment
Wellness Reimbursements
Eligible for employee discounts on parts/service and new/pre-owned vehicle purchase
Employee recognition programs
Opportunities for career advancement
Interested candidates, respond with resumes and best contact information. Interviews start immediately!
Requirements:
PI6d949de74c46-31181-39433873
$100k yearly 8d ago
Sales & Service Consultant Grand Rapids, MI
A1 Garage Door Service
Service advisor job in Grand Rapids, MI
Job Description
A Career Where Sales Meet Skilled Work
If you love closing deals and building relationships, but also don't mind rolling up your sleeves, this role is built for you.
At A1 Garage Door, our Sales & Service Consultants combine consultative sales with hands-on mechanical work. You'll meet homeowners who already need service, win their trust, recommend the right solution, close the sale-and then perform the repair yourself.
No garage door experience? We'll train you in every mechanical skill you need to succeed.
🤖We're piloting an AI assistant so you can interview anytime, 24/7. It helps us connect faster and gives more qualified candidates a chance. Give it a try! (Please check your email once you have completed your application.)
What Makes This Role Different
💰 Uncapped commissions: First-year earnings typically $90K-$150K+.
🏆 Your performance drives your paycheck-top performers routinely hit six figures.
🚐 Company vehicle (wrapped) + gas card-your mobile office.
🧰 All tools provided.
🏥 Medical, dental, vision & 401k.
🏖 Paid time off + weekly pay.
🎓 6 week paid training program. (2 weeks are in market, and 4 weeks at our Phoenix, AZ Training Academy. Flights & lodging covered).
🎉 One thousand dollar bonus when you graduate and launch in your market.
What You'll Actually Do
This is a sales role first, but you'll also get your hands dirty. Every day you will:
Sell
Meet homeowners on scheduled service calls.
Build trust quickly, explain options clearly, and close repair or upgrade sales.
Repair
Replace springs, rollers, motors and other door components.
Install keypads, run wiring, and adjust equipment for proper function.
Lubricate and test equipment to ensure smooth operation.
Use basic hand and power tools to complete the work you sell.
Serve
Deliver an outstanding customer experience that earns repeat and referral business.
Collect payments and document each job.
Who Thrives Here
Sales pros from industries like auto, RV, solar, roofing, real estate, or hospitality-anywhere your income depended on performance.
Relationship builders who love helping people and can explain technical info simply.
Hands-on doers who enjoy working with tools and aren't afraid of physical work.
Weather-ready professionals who can handle hot or cold garages.
Competitive, self-motivated individuals hungry for a six-figure + career.
What We Require
Valid driver's license (3+ years driving record)
Ability to lift 75 lbs., bend, climb, kneel, and work in varying temperatures.
Criminal background check and drug test (THC excluded).
Basic comfort with navigation apps, Google tools, tablets, and software.
Reading and basic math skills for measurements and payments.
Minimum of 1 year in consultative sales
Not the Right Fit If…
❌ You want a M-F, 9-5 desk job. We operate 7 days a week.
❌You're the pushy type. Our next customer may be your mom.
❌ You're uncomfortable interacting directly with customers.
❌ You dislike physical, hands-on work
🚀 If you're a sales-minded professional ready to pair consultative selling with mechanical know-how and earn six figures while doing it-apply today and start your career with A1 Garage Door Service!
#INDA1
Benefits and other cool stuff:
· Medical, dental, vision, 401K
· Paid Time Off
· Weekly Pay
· Internal Promotion opportunities
· Company swag
(Please note: benefits are not available for part time, temporary or contract roles)
A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: $90K - $150K
$90k-150k yearly 8d ago
Service Advisor
Fox GMC
Service advisor job in Comstock Park, MI
Join the dynamic team at Fox GMC in Comstock Park, MI, as a Full-Time ServiceAdvisor! This onsite position offers a unique opportunity to be at the heart of our customer-centric operations, where your problem-solving skills will shine. You'll engage directly with customers, ensuring their service experience is exceptional. Working in a fun and high-performance culture, you'll collaborate with a forward-thinking team that values integrity and excellence. Your role will not only enhance your automotive knowledge but also allow you to contribute to an environment where every voice matters.
You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Embrace the challenge of delivering top-notch service while building lasting relationships and making a difference in our customers' lives. Apply today to be part of something exciting!
Your day to day as a ServiceAdvisor
As a Full-Time ServiceAdvisor at Fox GMC, you can expect a fast-paced and engaging work environment. Your day-to-day responsibilities will involve greeting customers, listening to their needs, and guiding them through the service process with expertise and care. You'll be expected to communicate effectively with both customers and technicians, ensuring that all service requests are handled efficiently.
Your schedule will be Monday through Saturday, providing you with a day off during the week to maintain work-life balance. You'll take ownership of managing service appointments, following up with customers, and ensuring high-quality service delivery. Collaboration with team members will be crucial as you work towards creating a positive experience for every customer.
Embrace the excitement of problem-solving and enhancing customer satisfaction on a daily basis!
What you need to be successful
To thrive as a Full-Time ServiceAdvisor at Fox GMC, you will need a blend of interpersonal and technical skills. Strong communication abilities are essential, as you will interact with customers, listen to their concerns, and convey service recommendations clearly. Problem-solving skills will be crucial in addressing customer issues and ensuring their satisfaction.
Additionally, a customer-centric mindset is vital; you'll need to prioritize the needs of the customer and create a positive experience from start to finish. Attention to detail will help you manage service requests accurately and efficiently. Being adaptable and open to learning will also serve you well in this dynamic environment.
A collaborative spirit is important, as you'll work closely with your team to deliver excellence in service. Embrace the opportunity to develop these skills and contribute to a high-performance culture at Fox GMC!
Make your move
If you think this job aligns with your requirements, apply today!
$42k-79k yearly est. 41d ago
Service Advisor
Fox Powersports Grand Rapids
Service advisor job in Wyoming, MI
About Us: At Fox Powersports - Grand Rapids, we're passionate about powersports - from motorcycles and ATVs to side-by-sides and personal watercraft. We're a team of enthusiasts committed to delivering exceptional customer experiences and high-quality service. We're currently looking for a ServiceAdvisor who shares our passion and can help connect our customers with top-tier service and support. As a ServiceAdvisor, you'll be the key point of contact between our customers and our service department. You'll ensure every customer receives accurate, honest, and timely communication while coordinating with our technicians to provide efficient and high-quality repairs and maintenance. Key Responsibilities:
Greet customers in a professional and friendly manner
Listen to customer concerns and accurately document repair/service requests
Provide accurate cost estimates and timelines for service work
Coordinate with service technicians to schedule and manage repair workflow
Keep customers informed on the status of their vehicles
Upsell recommended maintenance and accessories where appropriate
Handle warranty claims and work with OEM systems as needed
Maintain detailed service records and ensure proper invoicing
Ensure excellent customer satisfaction from drop-off to pick-up
Qualifications:
2+ years prior experience as a ServiceAdvisor, preferably in powersports, automotive, or similar industries
Strong customer service and communication skills
Knowledge and passion for motorcycles, ATVs, UTVs, or other powersports vehicles
Familiarity with repair order software (e.g., DX1, Lightspeed, etc.) is a plus
Ability to multitask and manage a fast-paced work environment
Professional, dependable, and team-oriented attitude
Additional technical or sales training is a plus
Valid driver's license
What We Offer:
Paid Vacation, PTO, and Holidays
Medical, Dental and Vision
401(k) with Employer Match
Flex Spending
Group Life Insurance (Company Paid)
Short-Term and Long-Term Disability
Supplemental Life Insurance
Accident Insurance
Employee Assistance Programs
Employee Discounts
Wellbeing Program
Growth and Development Opportunities
$42k-79k yearly est. 60d+ ago
Service Advisor
Fox Honda
Service advisor job in Grand Rapids, MI
Join the Fox Honda team as a Full-Time ServiceAdvisor in Grand Rapids, MI, and immerse yourself in an energetic, customer-focused environment. You'll engage daily with automotive enthusiasts and be at the forefront of providing exceptional service that keeps our customers coming back. This onsite role offers the chance to develop your problem-solving skills, collaborate with a high-performing team, and create solutions that enhance customer satisfaction.
Embrace the fun and professional culture while making a meaningful impact in the auto dealership industry. You'll grow in your career, fueled by our core values of excellence and integrity. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. This is a fantastic opportunity for those who thrive on challenges and enjoy building customer relationships.
Apply today and drive your career forward with us!
Are you excited about this ServiceAdvisor job?
As a Full-Time ServiceAdvisor at Fox Honda, you will greet customers, assess their automotive needs, and facilitate effective communication between clients and our service team. Expect to manage service appointments, provide accurate estimates, and keep customers informed about their vehicle's progress. Daily tasks will include responding to inquiries, addressing customer concerns, and ensuring a seamless service experience. Your schedule will be Monday through Saturday, with a designated day off during the week to recharge and maintain a balanced work-life dynamic. Strong organizational skills and attention to detail will be essential as you navigate this fast-paced environment.
Embrace the opportunity to learn about automotive services and develop relationships within our vibrant team culture.
What we're looking for in a ServiceAdvisor
To succeed as a Full-Time ServiceAdvisor at Fox Honda, you'll need exceptional communication skills to engage effectively with customers and clarify their automotive needs. Strong problem-solving abilities will enable you to address client concerns and provide tailored solutions. A customer-centric mindset is vital, as you'll be the bridge between our clients and the service team, ensuring a top-notch experience.
Attention to detail is crucial, allowing you to accurately assess vehicle issues and relay information clearly. Time management and organizational skills will help you juggle multiple tasks efficiently in a fast-paced environment. Additionally, having a positive attitude and a high level of professionalism will enhance team collaboration and customer interactions.
Adaptability and a willingness to learn will set you apart and contribute to your growth in this dynamic role.
Ready to join our team?
Apply today!
$42k-79k yearly est. 60d+ ago
Service Advisor
Delta Imports
Service advisor job in Grand Rapids, MI
Job Description
Join the dynamic team at Fox Audi Porsche in Grand Rapids, MI, as a Full-Time ServiceAdvisor! This is an exciting opportunity to be at the forefront of customer service in the auto dealership industry. You'll engage with passionate car enthusiasts, guiding them through their service needs and ensuring they experience the utmost care and attention. Working onsite, you will collaborate with like-minded colleagues who embody our core values of excellence and teamwork. You'll thrive in a fun, energetic environment where your enthusiasm for automobiles and commitment to customer satisfaction will shine.
You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Step into a role where you can be part of a professional team that values honesty and respect.
Your role as a ServiceAdvisor
As a Full-Time ServiceAdvisor at Fox Audi Porsche, you can expect an engaging and fast-paced workday. Your primary responsibility will be to greet customers, assess their service needs, and provide detailed explanations of the recommended repairs and maintenance. You'll use your exceptional communication skills to build rapport and ensure customer satisfaction, addressing any concerns promptly.
Daily tasks include scheduling appointments, coordinating with the service team, and following up with clients regarding their vehicle's status. You will work Monday through Saturday, with a designated day off during the week to recharge. On a typical day, you'll navigate a busy environment, multitasking between customer interactions, paperwork, and ensuring service operations run smoothly.
Your commitment to teamwork and excellence will be essential as you contribute to a high-performance culture.
Are you the ServiceAdvisor we're looking for?
To excel as a Full-Time ServiceAdvisor at Fox Audi Porsche, several key skills will help you thrive in this role. Strong communication skills are essential, as you'll be interacting with customers daily, ensuring they clearly understand their vehicle's service needs. Exceptional listening abilities will allow you to identify customer concerns and provide tailored solutions effectively.
Problem-solving skills are crucial for navigating unexpected issues and facilitating smooth service operations. A customer-focused attitude, along with the ability to maintain professionalism, will enhance customer trust and satisfaction. Additionally, adaptability is vital, as you'll manage a variety of tasks and changing priorities in a high-energy environment.
Finally, a genuine enthusiasm for automobiles and a willingness to learn about different vehicle models will further enrich your contributions and enhance the customer experience.
Will you join our team?
Apply today - we're excited to meet you!
$42k-79k yearly est. 2d ago
Service Advisor
Fox Subaru
Service advisor job in Grand Rapids, MI
Job Description
Join Fox Subaru as a Full Time ServiceAdvisor in Grand Rapids, MI. This onsite position offers you the chance to work with a dynamic team that values excellence and teamwork, creating a professional yet fun work environment. You will be at the forefront of customer interactions, helping clients navigate their service needs while driving customer satisfaction to new heights. If you thrive in a fast-paced setting and enjoy working collaboratively to achieve high performance, this role is for you.
You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts.
Make a difference as a ServiceAdvisor
As a ServiceAdvisor at Fox Subaru, your day-to-day responsibilities will include greeting customers and determining their service needs with respect and professionalism. You will effectively communicate vehicle issues and recommend appropriate services while ensuring a customer-focused experience. Your role will involve maintaining accurate records of customer interactions and service requests, as well as coordinating with the service technicians to streamline workflow. You will provide updates to customers about their vehicle status and any necessary repairs, ensuring transparency and honesty throughout the process.
Additionally, you will work collaboratively with your team to create a high-performance environment, contributing to a culture of excellence while upholding the company's core values.
Would you be a great ServiceAdvisor?
To be successful as a ServiceAdvisor at Fox Subaru, you will need exceptional communication skills to effectively engage with customers and understand their service needs. Strong problem-solving abilities will be essential to assess vehicle issues and recommend suitable services clearly and confidently. A customer-focused mindset is vital, enabling you to build trust and foster positive relationships with clients.
You will also need to demonstrate excellent organizational skills, managing multiple tasks and priorities efficiently in a fast-paced environment. Teamwork is crucial, as collaborating with technicians and other staff members is a daily requirement. Additionally, having a positive attitude and enthusiasm for the automotive industry will enhance your performance and contribute to a fun work atmosphere.
Honesty and respect in every interaction will align you with Fox Subaru's core values, ensuring a successful career in this role.
Make your move
So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!
$42k-79k yearly est. 29d ago
Service Advisor
Betten Auto Group
Service advisor job in Muskegon, MI
At Betten Baker Group we're always looking for great talent. Whether it's salespeople, mechanics, or people that are just good with numbers, we're always on the lookout for the best and brightest to come aboard to help us out.
As a ServiceAdvisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our ServiceAdvisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
What We Offer:
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Saturday Lunches
Discounts on products and services
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
$42k-78k yearly est. Auto-Apply 18d ago
Automotive Service Advisor
Baker Auto Group 4.2
Service advisor job in Coopersville, MI
Job Description
ServiceAdvisor - Baker Chevrolet Buick | Coopersville, MI
Join a growing, customer-focused automotive team.
Baker Automotive Group is expanding, and we're seeking a skilled and experienced ServiceAdvisor to join our team at Baker Chevrolet Buick in Coopersville, MI. If you are a service professional with a strong track record of delivering exceptional customer care, managing workflow efficiently, and contributing to a high-performing service department, we invite you to apply.
Key Qualifications:
Minimum of 5 years of experience as a ServiceAdvisor in an automotive dealership or repair center.
Proficiency in handling customer interactions with professionalism, empathy, and clarity.
Strong organizational skills and the ability to manage a fast-paced, high-volume service lane.
Experience with CDK Dealer Management System (preferred).
Valid driver's license and insurable driving record.
High school diploma or equivalent required; college coursework preferred.
Position Highlights:
Full-Time Schedule: Monday through Friday, 8:00 AM - 5:00 PM
No Saturday Hours: Enjoy a consistent work-life balance.
Be the primary point of contact for customers throughout their service experience-from initial consultation to vehicle delivery.
Accurately assess vehicle concerns, review multi-point inspections, and present clear, value-driven service recommendations.
Maintain strong communication with customers and service technicians throughout the repair process.
Ensure timely and organized documentation of estimates, repair orders, and warranty compliance.
Collaborate closely with technicians and parts staff to ensure workflow efficiency and customer satisfaction.
Compensation & Benefits:
Highly competitive compensation structure based on performance.
Comprehensive benefits package including:
Medical, dental, vision, and life insurance.
401(k) retirement plan with company match.
Paid time off (PTO).
Employee vehicle and service discounts.
About Us:
Baker Automotive Group is a respected name in the West Michigan automotive community, known for our commitment to excellence, integrity, and customer satisfaction. As we continue to grow, we remain focused on attracting top talent and investing in our team's success.
If you're a professional ServiceAdvisor seeking a career opportunity with a strong, supportive team and a company that values excellence-we encourage you to apply today.
$35k-42k yearly est. 18d ago
Service Advisor
Fox Powersports Nelsons
Service advisor job in Greenville, MI
Job Description
Fox Motors has a ServiceAdvisor opening in Greenville, MI at Fox Powersports Nelson's. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers that will build long-term relationships.
KEY RESPONSIBILITIES
The ServiceAdvisor is a trusted powersports vehicles expert that plays an active role in the service lane. As a ServiceAdvisor, you are responsible for selling and scheduling needed service work, preparing, and presenting repair orders, and maintaining customer records. Fox Motors is looking for a ServiceAdvisor that has powersports, or motorcycle industry, strong written and verbal communication skills, and is team focused. If you are ready to put your career in gear, Apply Now!
Key responsibilities include the following. Others may be assigned.
•Schedules service appointments.
•Greets customers in a timely, friendly manner and obtains powersports vehicle information.
•Obtains customer and powersports vehicle data prior to arrival when possible.
•Writes up customer's powersports vehicle problems accurately and clearly on repair order.
•Refers to service history, inspects powersports vehicle, and recommends additional needed service.
•Provides a complete and accurate written cost estimate for labor and parts.
•Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
•Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
•Explains completed work and all charges to customers.
SKILLS & EXPERIENCE
•Two to four years related experience and/or training; or equivalent combination of education and experience.
•Experience and desire to work with technology to drive an exceptional customer experience.
•Excellent communication, organization, and follow-up skills.
•Ability to multi-task, prioritize, and manage time effective.
•Valid driver's license.
WHAT FOX MOTORS OFFERS
•Paid Vacation, PTO, and Holidays
•Medical, Dental and Vision
•401(k) with Employer Match
•Flex Spending
•Group Life Insurance (Company Paid)
•Short-Term and Long-Term Disability
•Supplemental Life Insurance
•Accident Insurance
•Employee Assistance Programs
•Employee Discounts
•Wellbeing Program
•Growth and Development Opportunities
As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!
$42k-79k yearly est. 14d ago
Truck Service Advisor
Las Vegas Petroleum
Service advisor job in Fremont, MI
Job Description
We are hiring in our Saginaw/Fremont location. As a Truck ServiceAdvisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!
In this role, you can expect to:
· Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
· Have extensive knowledge of the products we sell and the services we provide
· Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity
· Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
· Source parts from outside vendors and coordinate delivery
· Prepare end of shift drop and shift report; Understand various payment types
· Maintain the safety of both our customers and team members
Typical Physical Demands
In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.
Work Environment
While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.
Requirements
What we'd like to see:
· A dedicated individual who works well with others and is excited to be part of our team!
· High School Diploma or GED
· Good verbal and written communication skills
· Previous cashier and customer service experience; experience in repair or parts shop preferred
· Strong suggestive selling skills
· Basic computer skills
· Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
· A valid driver's license
$42k-78k yearly est. 9d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Service advisor job in Grand Rapids, MI
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer ServiceAdvisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer ServiceAdvisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$27k-32k yearly est. 2d ago
Service Advisor
Fox Powersports Lakeside
Service advisor job in Mecosta, MI
Job Description
Fox Motors has a ServiceAdvisor opening in Mecosta, MI at Fox Powersports Lakeside. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers that will build long-term relationships.
KEY RESPONSIBILITIES
The ServiceAdvisor is a trusted automotive expert that plays an active role in the service lane. As a ServiceAdvisor, you are responsible for selling and scheduling needed service work, preparing, and presenting repair orders, and maintaining customer records. Fox Motors is looking for a ServiceAdvisor that has automotive knowledge, strong written and verbal communication skills, and is team focused.
If you are ready to put your career in gear, Apply Now!
Key responsibilities include the following. Others may be assigned.
Schedules service appointments.
Greets customers in a timely, friendly manner and obtains vehicle information.
Obtains customer and vehicle data prior to arrival when possible.
Writes up customer's vehicle problems accurately and clearly on repair order.
Refers to service history, inspects vehicle, and recommends additional needed service.
Provides a complete and accurate written cost estimate for labor and parts.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
Explains completed work and all charges to customers.
SKILLS & EXPERIENCE
Two to four years related experience and/or training; or equivalent combination of education and experience.
Experience and desire to work with technology to drive an exceptional customer experience.
Excellent communication, organization, and follow-up skills.
Ability to multi-task, prioritize, and manage time effective.
Valid driver's license.
WHAT FOX MOTORS OFFERS
Paid Vacation, PTO, and Holidays
Medical, Dental and Vision
401(k) with Employer Match
Flex Spending
Group Life Insurance (Company Paid)
Short-Term and Long-Term Disability
Supplemental Life Insurance
Accident Insurance
Employee Assistance Programs
Employee Discounts
Wellbeing Program
Growth and Development Opportunities
As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is
working together moving people throughout life
and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management.
Put your career in gear at Fox Motors and apply today!
$42k-79k yearly est. 14d ago
Route Sales & Service Specialist
Absopure Water 4.1
Service advisor job in Grand Rapids, MI
Absopure is an equal opportunity employer.
Represent the company during sales, service and delivery of refreshment services to home and office accounts in a safe, courteous and timely manner.
1. To deliver all scheduled products/units a day.
2. Manage product truck inventory throughout the business day.
3. Acquire new customers via referrals and potential prospecting.
4. Create an accurate invoice using a handheld device for each sale.
5. Work safely and efficiently while lifting and moving product.
6. Other duties assigned as needed
Requires a High School Diploma / GED and a valid Driver's License. Will be required to obtain a CDL-B license with Airbrakes Endorsement through company provided training. Additionally requires a good driving record and the ability to lift and carry 50 lbs repeatedly.
We offer an excellent benefits package that includes Health Insurance, Dental and Vision Insurance, Company Provided Life and Disability Insurances, 401(k) with company matching and more!
$38k-49k yearly est. Auto-Apply 60d+ ago
Dealership Service Writer
Greenmark Equipment
Service advisor job in Kent City, MI
GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices.
Are you detail oriented? Do you have experience working in a service department and enjoy working with customers? If you answered YES, then we want YOU to apply!
Service Writers are detail oriented and keep customers updated on the progress of their repair. Thats why GreenMark offers the following benefits and resources:
Health insurance starts on your first day of employment
401k with company match
Paid Holidays
Paid Time Off
Competitive wages
Company paid uniforms
Continued training through John Deere
Advancement opportunities
Employee discounts
Purpose:
Assists the service manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.
Responsibilities
Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Updates customer profiles using equipment, hours, or other information from the customer work order
Maintains service accessories and supplies and prepares replacement orders
May prepare Service Technician labor performance, productivity, and efficiency reports
May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains knowledge of John Deere and competitive products
Qualifications
Experience, Education, Skills and Knowledge
Experience working in a service department
Experience with basic accounting practices
Experience with basic computer functions
Experience working cooperatively in a team environment
Experience communicating effectively
High School Diploma, GED, or equivalent experience required; Associates degree preferred
#GMR
$31k-49k yearly est. 9d ago
Automotive Customer Service Advisors
Preferred 4.7
Service advisor job in Grand Haven, MI
ServiceAdvisor
Preferred Ford
Preferred Ford is seeking an experienced ServiceAdvisor to join our growing, customer-focused service department. This role is ideal for a motivated professional who understands dealership operations, excels in customer communication, and thrives in a fast-paced environment.
Position Overview
The ServiceAdvisor serves as the primary liaison between customers and the service department. You will be responsible for creating a positive service experience, driving repair order value, and ensuring work is completed accurately and efficiently.
Key Responsibilities
Greet customers promptly and professionally
Write accurate and detailed repair orders
Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines
Communicate effectively with technicians regarding diagnostics and repair status
Provide clear updates to customers throughout the repair process
Review completed work and invoices with customers
Maintain high CSI standards and customer retention
Follow dealership processes and compliance requirements
Required Qualifications
Prior experience as a ServiceAdvisor in a dealership environment (required)
Strong sales, communication, and organizational skills
Ability to manage multiple repair orders simultaneously
Proven track record of customer satisfaction and performance metrics
Professional appearance and demeanor
Preferred Qualifications (Plus)
Experience using Dealertrack
Experience using X-Time
Ford dealership experience is a strong plus
What We Offer
Competitive compensation plan (commission and/or performance-based)
Stable, high-volume service department
Supportive management and team-oriented culture
Ongoing training and development opportunities
Full benefits package (medical, dental, vision, PTO, and more)
How to Apply
Qualified candidates are encouraged to apply with a resume or work history detailing dealership service experience.
$33k-38k yearly est. Auto-Apply 13d ago
People Services Employee Experience (Temporary)
National Honey Almond 4.0
Service advisor job in Grand Rapids, MI
Under the direct supervision of the Employee Experience Team Lead, the Employee Experience Temporary (entry-level) will provide supplementary support to the Employee Experience Team. They should provide top of the line customer service and collaborate with team members to learn and own multiple areas of the Employee Experience Team responsibilities. They should provide consistent support to meet the goals of the team and department.
COMPANY INFORMATION:
National Heritage Academies (NHA) partners with communities to build and operate public charter schools. Founded in 1995, today NHA serves over 100 schools in nine states, with more than 65,000 students in kindergarten through 12th grade. Our schools are designed to eliminate the achievement gap and provide school choice to families, so their children are prepared for success in college, career, and life. A majority of our schools consistently outperform their local district on the state test. According to the Center for Research on Education Outcomes at Stanford University, NHA is a leading performer among charter schools and management organizations, outperforming both conventional district schools and other charter school operators. In addition, according to our employee survey, over 90% of respondents agree that the work they do is meaningful to them. Join our team.
DUTIES AND RESPONSIBILITIES:
This entry-level position is ideal for candidates with limited experience in human resources.
Facilitate background checks and analyze results to determine if they meet state and NHA safety requirements to be employed at our schools.
Ensure completion of new hire documentation for all new hires prior to hire date. Work with school leaders and Business Partners to trouble shoot when there are challenges.
Facilitate conversations between employees and hiring managers to determine the best start date for all parties. Problem solve challenges around start dates such as notice timelines, training, benefit needs, etc.
Appropriately handle confidential information for purposes of employment.
Enter all new hires into our HRIS. This includes a full understanding of HRIS capabilities and requirements such as examining position funding sources and exempt/non-exempt status to determine timecard flag requirements.
Review internal movement requests and make informed decisions on how to process new job offers and set up payroll (includes facilitation of start date conversations and understanding or HRIS processing).
Work with employees to complete and submit compliance documents such as Colorado HR Personnel forms and Georgia Verifications of Lawful presence where required.
Process unprofessional conduct requests for all new hires in applicable states. Re-evaluate employment status if prior unprofessional conduct is disclosed.
Provide technical support to internal and external system users within Oracle and Sterling.
Intake and conduct quality review of volunteer and coach applications, conduct volunteer and coach background checks, make determinations on eligibility to be in our schools, update relevant systems, and audit schools for compliance.
Provide guidance to newly hired employees and office staff on how to complete I-9 forms and determine what identification documents are acceptable.
Provide expert customer service to all employees in the Service Center, schools, and external customers.
Support employee experience initiatives.
Minimal travel is expected for this role. Primarily for large company events or professional development sessions. When required, travel will be planned in advance and kept to a minimum.
Additional duties as assigned.
QUALIFICATIONS:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The list below represents the knowledge, skills, and abilities of the position.
Associate's degree in human resources or business administration preferred.
One year of experience in human resources or customer service is preferred.
Proficient in Microsoft Office tools including Excel and Word.
A high degree of professionalism, maturity, and the ability to maintain strict confidentiality.
Must have excellent comprehension, retention, and ability to work independently.
Excellent organizational and time management skills utilized to prioritize workload in a fast-paced environment with changing deadlines.
Excellent verbal and written communication skills.
Dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously.
Ability to work in a strong team-oriented environment.
Ability to be adaptable and flexible.
Problem solving capabilities necessary to accomplish the duties and tasks of the position.
Ability to travel when required.
This is a full-time, in-person role (40 hours per week) based at our NHA Service Center, 3850 Broadmoor Ave., Grand Rapids, MI.
Anticipated start date: January 5, 2026
Please click here to learn more about our core values.
National Heritage Academies is an equal opportunity employer.
$30k-39k yearly est. Auto-Apply 42d ago
Automotive Service Advisor
Baker Auto Group 4.2
Service advisor job in Coopersville, MI
ServiceAdvisor - Baker Chevrolet Buick | Coopersville, MI
Join a growing, customer-focused automotive team.
Baker Automotive Group is expanding, and we're seeking a skilled and experienced ServiceAdvisor to join our team at Baker Chevrolet Buick in Coopersville, MI. If you are a service professional with a strong track record of delivering exceptional customer care, managing workflow efficiently, and contributing to a high-performing service department, we invite you to apply.
Key Qualifications:
Minimum of 5 years of experience as a ServiceAdvisor in an automotive dealership or repair center.
Proficiency in handling customer interactions with professionalism, empathy, and clarity.
Strong organizational skills and the ability to manage a fast-paced, high-volume service lane.
Experience with CDK Dealer Management System (preferred).
Valid driver's license and insurable driving record.
High school diploma or equivalent required; college coursework preferred.
Position Highlights:
Full-Time Schedule: Monday through Friday, 8:00 AM - 5:00 PM
No Saturday Hours: Enjoy a consistent work-life balance.
Be the primary point of contact for customers throughout their service experience-from initial consultation to vehicle delivery.
Accurately assess vehicle concerns, review multi-point inspections, and present clear, value-driven service recommendations.
Maintain strong communication with customers and service technicians throughout the repair process.
Ensure timely and organized documentation of estimates, repair orders, and warranty compliance.
Collaborate closely with technicians and parts staff to ensure workflow efficiency and customer satisfaction.
Compensation & Benefits:
Highly competitive compensation structure based on performance.
Comprehensive benefits package including:
Medical, dental, vision, and life insurance.
401(k) retirement plan with company match.
Paid time off (PTO).
Employee vehicle and service discounts.
About Us:
Baker Automotive Group is a respected name in the West Michigan automotive community, known for our commitment to excellence, integrity, and customer satisfaction. As we continue to grow, we remain focused on attracting top talent and investing in our team's success.
If you're a professional ServiceAdvisor seeking a career opportunity with a strong, supportive team and a company that values excellence-we encourage you to apply today.
$35k-42k yearly est. Auto-Apply 60d+ ago
Dealership Service Writer
Greenmark Equipment
Service advisor job in Hastings, MI
GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices.
Are you detail orientation? Do you have experience working in a service department and enjoy working with customers? If you answered YES, then we want YOU to apply!
Service Writers are detail oriented and keep customers updated on the progress of their repair. Thats why GreenMark offers the following benefits and resources:
Health insurance starts on your first day of employment
401k with company match
Paid Holidays
Paid Time Off
Competitive wages
Company paid uniforms
Continued training through John Deere
Advancement opportunities
Employee discounts
Purpose:
Assists the service manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.
Responsibilities
Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Updates customer profiles using equipment, hours, or other information from the customer work order
Maintains service accessories and supplies and prepares replacement orders
May prepare Service Technician labor performance, productivity, and efficiency reports
May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains knowledge of John Deere and competitive products
Qualifications
Experience, Education, Skills and Knowledge
Experience working in a service department
Experience with basic accounting practices
Experience with basic computer functions
Experience working cooperatively in a team environment
Experience communicating effectively
High School Diploma, GED, or equivalent experience required; Associates degree preferred
#GMR
How much does a service advisor earn in Grand Rapids, MI?
The average service advisor in Grand Rapids, MI earns between $32,000 and $104,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.
Average service advisor salary in Grand Rapids, MI
$58,000
What are the biggest employers of Service Advisors in Grand Rapids, MI?
The biggest employers of Service Advisors in Grand Rapids, MI are: