What does a shift coordinator do?
A shift coordinator is typically in charge of identifying an office or establishments' staffing needs, meeting them by developing an organized employee schedule. They may resolve staffing concerns and requests, coordinate with the human resources department, establish and enforce guidelines, and oversee the performance of staff during their shift, ensuring efficiency and smooth workflow. Above all, a shift coordinator must maintain an active communication line with the team, all while implementing the company's policies and regulations.
Shift coordinator responsibilities
Here are examples of responsibilities from real shift coordinator resumes:
- Write work and inspection instructions to comply with ISO / QS9000 specifications.
- Oversee cashier team in daily tasks including money handling, and CPR skill maintaining.
- Select HVAC equipment; load and unload trucks, general warehouse duties as needed.
- Hand out employee's PPE and job descriptions, help trained and cross-train employee's on different jobs.
- Hold monthly safety meetings ensuring safety is a number one priority and emphasizing that everyone wears proper PPE.
- Facilitate the orderly admission of patients into the psychiatric hospitals.
- Register and process patients requiring emergency treatment and admit patients into the hospital.
- Implement detailed step-by-step procedures and team member's responsibilities on operating a specific screen printing press for ISO certification.
- Verify insurance, process payments and maintain patients records securely and handle in compliance with HIPPA privacy and security regulations.
- Installed/Maintained/Repair industrial HVAC units throughout the Toyota plant.
- Train, develop, and evaluate non-exempt and exempt employees to ensure compliance with CVS policies and procedures.
Shift coordinator skills and personality traits
We calculated that 19% of Shift Coordinators are proficient in Customer Service, Patients, and Safety Procedures. They’re also known for soft skills such as Communication skills, Compassion, and Interpersonal skills.
We break down the percentage of Shift Coordinators that have these skills listed on their resume here:
- Customer Service, 19%
Utilized rapport building and communications experience, communicate with customer service and company drivers, and establish schedules and appointments internally.
- Patients, 10%
Supervised seven employees and coordinated office work to assure prompt attention in registering and processing emergency room patients.
- Safety Procedures, 8%
Reviewed safety procedures and documentation paper work with technicians and contractors.
- Restaurant Operations, 6%
Collaborated with management to develop and implement strategies, policies and guidelines for restaurant operations.
- Patient Care, 6%
Collaborated with senior hospital administrative and medical staff to identify and address issues relating to patient care and unit operations.
- CPR, 5%
Served as a certified emergency responder, with qualifications of CPR and AED training and certifications.
Common skills that a shift coordinator uses to do their job include "customer service," "patients," and "safety procedures." You can find details on the most important shift coordinator responsibilities below.
Communication skills. To carry out their duties, the most important skill for a shift coordinator to have is communication skills. Their role and responsibilities require that "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." Shift coordinators often use communication skills in their day-to-day job, as shown by this real resume: "developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. "
Compassion. Another soft skill that's essential for fulfilling shift coordinator duties is compassion. The role rewards competence in this skill because "social and human service assistants often work with people who are in stressful and difficult situations." According to a shift coordinator resume, here's how shift coordinators can utilize compassion in their job responsibilities: "investigated and resolved customer inquiries and complaints with kindness and compassion. "
Interpersonal skills. This is an important skill for shift coordinators to perform their duties. For an example of how shift coordinator responsibilities depend on this skill, consider that "social and human service assistants must make their clients feel comfortable discussing sensitive issues." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a shift coordinator: "used interpersonal skills to maintain good customer relationships. ".
Organizational skills. A big part of what shift coordinators do relies on "organizational skills." You can see how essential it is to shift coordinator responsibilities because "social and human service assistants must often complete lots of paperwork and work with many different clients." Here's an example of how this skill is used from a resume that represents typical shift coordinator tasks: "possess exceptional organizational, multitasking and excellent customer service skills. "
Problem-solving skills. Another common skill required for shift coordinator responsibilities is "problem-solving skills." This skill comes up in the duties of shift coordinators all the time, as "social and human service assistants help clients find solutions to their problems." An excerpt from a real shift coordinator resume shows how this skill is central to what a shift coordinator does: "strengths-based solution-focused therapy diagnostic tools familiarity patient-focused care cpr certification promotes positive behavior"
Time-management skills. Lastly, "time-management skills" is an important element of what a shift coordinator does. Shift coordinator responsibilities require this skill because "social and human service assistants often work with many clients." This resume example highlights how shift coordinator duties rely on this skill: "tasked with inventory control and insuring media analysis deadlines were met. "
The three companies that hire the most shift coordinators are:
- Burger King248 shift coordinators jobs
- RRD21 shift coordinators jobs
- Carpenter Technology12 shift coordinators jobs
Choose from 10+ customizable shift coordinator resume templates
Build a professional shift coordinator resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your shift coordinator resume.
Compare different shift coordinators
Shift coordinator vs. Leader
Leaders pave the way for a company to achieve certain goals. They are in charge of bringing the organization to greater heights. They set the direction of the organization, much like how a captain sets the sails of the ship. They are responsible for coming up with main strategies and alternatives should there be challenges along the way. Leaders ensure that the company is guided by its vision and mission and that the employees emulate company values. They do so through leading by example. Leaders should have strategic skills, decision-making skills, and interpersonal skills.
There are some key differences in the responsibilities of each position. For example, shift coordinator responsibilities require skills like "patients," "safety procedures," "restaurant operations," and "patient care." Meanwhile a typical leader has skills in areas such as "strong time management," "excellent interpersonal," "pet," and "digital transformation." This difference in skills reveals the differences in what each career does.
On average, leaders reach similar levels of education than shift coordinators. Leaders are 4.7% more likely to earn a Master's Degree and 0.7% more likely to graduate with a Doctoral Degree.Shift coordinator vs. Quality assurance supervisor
A quality assurance supervisor oversees and leads the quality control operations within a manufacturing plant or similar establishment. They are primarily responsible for crafting and implementing policies that prioritize the efficiency of products or services, supervising and evaluating the performances of the workforce, and setting standards and procedures that align not just with the goals of the company, but the national and international level of production standards. Furthermore, as a supervisor in the field, it is crucial to encourage and shape quality assurance workers into valuable members of the company.
Each career also uses different skills, according to real shift coordinator resumes. While shift coordinator responsibilities can utilize skills like "safety procedures," "restaurant operations," "patient care," and "cpr," quality assurance supervisors use skills like "corrective action," "gmp," "continuous improvement," and "haccp."
Quality assurance supervisors earn a higher average salary than shift coordinators. But quality assurance supervisors earn the highest pay in the health care industry, with an average salary of $80,377. Additionally, shift coordinators earn the highest salaries in the professional with average pay of $46,034 annually.quality assurance supervisors earn similar levels of education than shift coordinators in general. They're 3.0% more likely to graduate with a Master's Degree and 0.7% more likely to earn a Doctoral Degree.Shift coordinator vs. Production supervisor
Production supervisors are employees who oversee the production process, usually handling activities directly related to people management. They manage employees by ensuring that the production floor employees are doing their work well and are motivated. Production supervisors guide employees and ensure that everyone is working towards company goals. They properly communicate these goals as well as the strategies to meet the set goals. Production supervisors have a direct hand in the hiring and subsequent training of employees. They should have good communication skills, decision-making skills, and leadership skills.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from shift coordinator resumes include skills like "patients," "restaurant operations," "patient care," and "cpr," whereas a production supervisor is more likely to list skills in "lean manufacturing," "osha," "corrective action," and "gmp. "
Production supervisors earn the highest salary when working in the automotive industry, where they receive an average salary of $77,082. Comparatively, shift coordinators have the highest earning potential in the professional industry, with an average salary of $46,034.When it comes to education, production supervisors tend to earn similar degree levels compared to shift coordinators. In fact, they're 0.1% more likely to earn a Master's Degree, and 0.3% more likely to graduate with a Doctoral Degree.Shift coordinator vs. Lead person
A lead person or lead worker is an employee who provides leadership and instructions to others in a group to complete tasks quickly and effectively. Lead workers plan and organize meetings with supervisors and the management to discuss a particular project's progress and development. Lead persons would often participate in the training of new employees about their job duties. As the group leader, lead persons must also ensure that employees are following company policies and adhere to all standards and guidelines.
Types of shift coordinator
Updated January 8, 2025
