The top 15 Conflict Resolution courses you need to take

1. Conflict Resolution training

4.5

(61)

UPDATED Sept23Do you want to learn how to deal with difficult people and situations in a constructive and positive way? Do you want to improve your communication skills and build better relationships at work and in life? Do you want to reduce stress and increase happiness in yourself and others?If you answered yes to any of these questions, then this course is for you! Conflict resolution is a vital skill that can help you achieve your goals and overcome challenges. Whether you are facing a disagreement with a colleague, a family member, a friend, or a stranger, knowing how to handle it effectively can make a huge difference in the outcome and your well-being. In this course, you will learn: The causes and types of conflicts and how to identify themThe benefits and drawbacks of different conflict styles and how to choose the best one for each situationThe steps and techniques of the conflict resolution process and how to apply them in practiceThe common mistakes and pitfalls to avoid when resolving conflicts and how to overcome themThe best practices and tips for preventing, managing, and resolving conflicts in various settings and scenariosBy the end of this course, you will be able to: Recognize and analyze conflicts and their underlying issuesCommunicate effectively and assertively with others in conflict situationsUse empathy, active listening, and problem-solving skills to find win-win solutionsHandle emotions, reactions, and resistance from yourself and othersResolve conflicts in a respectful, collaborative, and satisfying wayThis course is suitable for anyone who wants to improve their conflict resolution skills and enhance their personal and professional development. No prior knowledge or experience is required. All you need is an open mind and a willingness to learn. The course is self-paced and flexible. You can access it anytime, anywhere, and on any device. You can also interact with other learners and the instructor through the discussion forum. You'll have a section with support material and templates at the end of the course, downloadable. Practice tests to help you explore and apply knowledge. Very important to prepare you for real case situations and job interviews. You'll also find a slide-pack explaining how this course is relevant to your career. Don't miss this opportunity to learn how to resolve conflicts like a pro. Enroll now and start your journey towards a more peaceful and productive life!...

2. Mediation and Conflict Resolution

Mediation is a crucial means to reaching peaceful and agreed solutions in today’s world – on an international, political, industrial, peace-keeping or social level. With the course you will be able to choose and lead a mediation process. You will gain a deeper understanding of workplace and international conflict resolution. Fundamentals of Negotiation are required to complete this MOOC. You can acquire them through our MOOC "Negotiation Fundamentals". After this course, you will be able to: Define what a mediation is and choose when to use it; List different types of mediation; Identify typical challenges and difficulties that most mediators face; Choose the adequate strategies within a repertoire of options; Identify the do’s and don’ts in mediation. This MOOC offers video lectures from leading experts, interactive questions, case studies, practice and graded quizzes. Designed as a logical follow on from the suite of ESSEC IRENE online courses in negotiation, this course about mediation and conflict resolution teaches a whole set of additional skills and approaches. Developed by one of Europe’s leading institutes of research and education in negotiation and mediation, ESSEC IRENE, this course provides you with a meaningful and effective bouquet of practical cases, tools, approaches and skills to put your mediation into high-impact practice...

3. Strategies for Conflict Resolution

Learn effective strategies for conflict resolution and transform your personal and professional life! Conflict helps us unearth inefficiencies within our process and teams and handling it responsibly offers insights into process culture and team dynamics improvements. Using relevant findings from the field of behavioral psychology this comprehensive class will teach you effective strategies for managing conflicts personally and professionally...

4. Negotiation, Mediation and Conflict Resolution

This specialization is intended for managers - from business, public administration, international organizations or NGOs - who want to go beyond intuition and acquire proven tools to help them achieve greater success in negotiation.\n\nYou will learn the negotiation fundamental skills and tools thanks to the first Course.\n\nWith the second course you we will enable you to develop better cross-cultural anticipation and flexibility when you face a negotiation - both key skills in an international environment.\n\nWith the third course you will be able to choose and lead a mediation process. You’ll gain a deeper understanding of workplace and international conflict resolution.\n\nAt the end of this specialization a capstone project will be the opportunity to apply your new knowledge and skills with practical cases...

5. Customer Service - Conflict Resolution

4.2

(89)

Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics.        There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Certification Pathway has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services.        The Customer Certification Pathway has three main parts: The Customer Service Foundation Program, Customer Service Intermediate Program, and the Customer Service Expert Program.        First part is the The Customer Service Foundation Program which focuses on the fundamentals, general knowledge, terminology and basic concepts used in Customer Service. You must complete this level as a pre-requisite for sitting the Customer Service Intermediate Exam.        Next on the Certification Pathway is the Customer Service Intermediate Program which is made up of 8 courses. All Intermediate topics include (in no particular order):  Customer Service Foundation Intermediate - Communication Strategies, Conflict Resolution and Making Decision and AssertivenessIntermediate - Contact Centers, CRM and Delivering presentations and Public Speaking Intermediate - Sales and RetailCustomer Service Expert Level      Each Customer service Intermediate programs available, you will be eligible to sit the Exam and progress to the Expert program. The exam consists of multiple choice questions, related to the subjects you have chosen.        The next and final level is Customer Service Expert program. This is specifically aimed at Customer Service Supervisors and Managers who wish to consolidate their knowledge and experience and achieve formal recognition of their skills.      Please note: No individual exam is available for this course. The Intermediate exam is available which covers this topic however we recommend completing courses from the above list to better prepare for the exam.   The Art of Service...

6. Conflict Resolution for IT Professionals

4.5

(159)

FROM COMPUTER BUGS TO HUMAN BUGSAs an IT professional, one of the most underestimated soft skills is conflict resolution. Due to our technical and logical background, many IT professionals believe that, if they just achieve results, they will advance in their career. While nothing would be further from the truth. Fostering good relationships, having allies for strict deadlines, and just having people to support you and your opinions regarding different projects are all crucial. And they all involve, among other things, solving the conflicts that occur among professionals. Conflicts may come up for due to many different reasons. Different approaches in terms of implementing a feature. Differences of opinion in terms of bonuses and compensation. Personal issues (a person just doesn't like another one). But at the end of the day, one thing is true. Conflict resolution is essential. And that is what we will learn in this course. WHY THIS COURSE?Naturally, you will find multiple courses on social skills. So. why this one?Easy. Because it's the most complete one out there. I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts: Conflicts with co-workers that are competing in terms of workload or credit;Conflicts with other executives to obtain support for key initiatives;Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;And many others;What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances. And many other use cases. You see where I'm going with this. For years, I've been leveraging exclusive, proprietary techniques. Now it's time I share some of them with you. COURSE STRUCTUREThis short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others. The course has three major components:- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others). LET ME TELL YOU. EVERYTHINGSome people - including me - love to know what they're getting in a package. And by this, I mean, EVERYTHING that is in the package. So, here is a list of everything that this course covers: You'll learn how to diagnose the type of conflict that you have on your hands (a hot conflict versus a cold conflict) - as well as which tools to use for either case;You'll learn about the types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;You'll learn how to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;You'll learn how to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;You'll learn how to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle - and how to effectively perform that mediation without offending either side;You'll learn when to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;You'll learn how to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;You'll learn about what usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;You'll learn about what usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you. Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money. If you think this course is a fit and can take your knowledge to the next level. it would be a pleasure to have you as a student. See on the other side!...

7. Conflict management: Prevention and resolution.

4.5

(230)

Would you like to know how to reduce the amount of conflict you experience?Would you like to know exactly what to do to solve conflicts when they do happen?Would you like to be more comfortable dealing with conflict and confrontation in a productive way?This course, filmed in a high-quality studio - and taught by top-rated Udemy instructor TJ Guttormsen who has worked with conflict management since 2004 - will help you with all this and more! Fantastic course easily explained and made simple in a highly structured and easy-to-follow format. It opened my eyes to an objective and sensible approach to conflict resolution. Fully recommend this course.- Paul M Dubal, Udemy student, 5 stars. I love the approached used to help us learn how to deal with conflict and the steps to take to work toward a win-win solution. Everyone needs to take this course - for both personal and professional situations! - Sara J. Kegley, Udemy student, 5 stars. Conflict management helps us both at home and at work. When we know how to properly prevent and solve conflicts, we won't just improve our relationships, productivity, and overall well-being. We will also be able to handle a wide range of challenging situations and conversations both in our private and professional lives. TJ Guttormsen worked as a conflict mediator from 2004 till 2009, after which he started working as a communications coach. In the years since, he's taught conflict management skills to people across the world to help them improve both their professional and personal relationships. The content in this course has, until now, only been available on his live seminars and personal coaching - which people have paid in the thousands of dollars for. And it is designed to make anyone able to deal with conflicts in a simple and constructive way. Amazing course with a lot [of} valuable content! Very practical, leading you step by step on conflict resolution and with a lot of examples as well for clarification. Videos were short enough to keep you super focused! And the additional resources are super handy to use them when needed!- Marina Andrikopoulou, Udemy student, 5 stars. This is an excellent course that helped me understand how to resolve conflicts constructively, strengthening relationships. - Hanna Zbroszczyk, Udemy student, 5 stars. The step-by-step conflict management method. It's important to note that this is not a course about how to "win the conflict". The method you'll learn in this course focuses on solving the current conflict and making sure it doesn't happen again. It aims to turn any conflict you experience into a healthy and constructive one, that will help improve your relationship in the future - regardless of who did what in the past. Using the step-by-step method you'll learn in this course, you should be able to solve any conflict where both sides want to put the issue behind them. And you'll also learn lots of communication techniques that will be helpful in all kinds of conversations - not just those about conflicts. To help you master all of this, the course covers a variety of important topics. Like: Understanding the fundamentals of conflict. How to overcome any fear or discomfort we might feel related to conflicts. What to do to minimize the number of conflicts we have in our lives. Communication techniques that will improve even conflict-free relationships. And a step-by-step structure for both the necessary preparations to successfully solve a conflict, and the conflict resolution conversation itself. So as you can see, this course aims to be the complete package. From making sure you're comfortable with conflict before it happens, to eliminating issues before they become conflicts, to walking you through exactly how to solve conflicts step-by-step when they do happen. If you're looking for something that will make dealing with conflicts an easy and straight-forward process, this is it. Sign up now, and become a master of conflict management in no time. The early stages of this course go through some fundamentals, then it turns into a super powered practical guidance on conflict management. I've purchased a couple of course on this subject but TJ's course is the best constructed, highest delivery and most practical course currently available on conflict management. A must follow if you are dealing with this issue on a regular basis. - Aurelie Harrison, Udemy student, 5 stars. Very thorough, in the beginning you realize that you still have a lot to learn. A great step by step, presentation well done.- Hischane Van Blommestein, Udemy student, 5 stars...

8. Conflict Resolution for Co-Workers

4.4

(266)

CO-WORKERS OR CONFLICT WORKERS?Many people believe that conflicts, in the corporate world, are a rare occasion. In fact, they are a lot more common than you would think. They can occur with managers, subordinates, co-workers, or even external stakeholders such as clients or partners. Naturally, they can occur due to a variety of reasons, from personal issues to business problems, and they can range in severity. But one thing is for sure. Effectively solving conflicts is crucial to progressing in your career. And that is what we are going to learn in this course. WHY THIS COURSE?Naturally, you will find multiple courses on social skills. So. why this one?Easy. Because it's the most complete one out there. I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts: Conflicts with co-workers that are competing in terms of workload or credit;Conflicts with other executives to obtain support for key initiatives;Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;And many others;What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances. And many other use cases. You see where I'm going with this. For years, I've been leveraging exclusive, proprietary techniques. Now it's time I share some of them with you. COURSE STRUCTUREThis short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others. The course has three major components:- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others). LET ME TELL YOU. EVERYTHINGSome people - including me - love to know what they're getting in a package. And by this, I mean, EVERYTHING that is in the package. So, here is a list of everything that this course covers: You'll learn how to diagnose the type of conflict that you have on your hands (a hot conflict versus a cold conflict) - as well as which tools to use for either case;You'll learn about the types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;You'll learn how to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;You'll learn how to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;You'll learn how to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle - and how to effectively perform that mediation without offending either side;You'll learn when to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;You'll learn how to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;You'll learn about what usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;You'll learn about what usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you. Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money. If you think this course is a fit and can take your knowledge to the next level. it would be a pleasure to have you as a student. See on the other side!...

9. Negotiation, Mediation, and Conflict Resolution - Capstone Project

This course has been designed to help you apply knowledge, skills, and know-how you have developed in negotiation and in mediation, both as a result of your own practice and the follow up of the previous Courses of the ESSEC “Negotiation, Mediation, and Conflict Resolution” specialization. Before you enroll this course, we strongly recommend that you acquire the necessary pre-requisites. A number of tools, concepts, and methods are outlined in 3 MOOCS: Negotiation Fundamentals, Cross-cultural Negotiations, and Mediation & Conflict Resolution. To be more specific, the following subjects must be mastered: - Get prepared for any negotiation; - Avoid traps; - Know how to prompt value-creating partnerships; - Structure an effective negotiation sequence; - Bargain in an efficient and respectful manner; - Overcome deadlocks; - Manager cultural differences in a negotiation; - Define what a mediation is and choose when to use it; - List different types of mediation; - Identify typical challenges and difficulties that most mediators face; - Choose the adequate strategies within a repertoire of options; - Identify the do’s and don’ts in mediation. The purpose of this course is to help you to put everything together, sharpen your skills and enhance your command of negotiation techniques and behaviors. We’ve designed this MOOC in a highly interactive way. You will be engaged in a negotiation with peers. You will demonstrate your improved capacity to analyze, and therefore conduct, negotiations and mediation. This capstone project will comprise three exercises. Here is an overview. In the first exercise, you will analyse a real-life negotiation of your own choice. As an expert of negotiation dynamics, you will provide your reader with a detailed analysis of this real negotiation. Indeed as a professional, your task might not always be to conduct a negotiation - but to analyse what is going on in a given negotiation, or to help others (your boss, for instance) get ready for a high-stake negotiation. Guidelines will be provided in a separate document, to help you structure your assignment. For the second exercise, you will negotiate directly with a peer. We’ve prepared a business case inspired from a true story. The third exercise is linked to the previous one. Imagine that this negotiation is not successful, and that the relationship between the two negotiators becomes too tense. You will be asked to step into the shoes of a mediator - and to structure a mediation process. Each of these three exercises will be peer-evaluated. As a result, it is really worth your engagement! Go ahead, engage fully into the exercises - you will have fun, and you will make further progress for real-life negotiation, mediation, and conflict management...

10. Conflict Resolution for Friends and Personal Relationships

4.4

(56)

A FRIEND IN NEEDConflicts in personal relationships may be tricky to resolve. In many cases, friends, family members or personal acquaintances bring a personal component to conflicts. There are things we can't say, or don't want to say. And we don't want to compromise these relationships. It's therefore important to know how to effectively solve conflicts with finesse, while safeguarding these relationships. That is what you will learn in this course. WHY THIS COURSE?Naturally, you will find multiple courses on social skills. So. why this one?Easy. Because it's the most complete one out there. I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts: Conflicts with co-workers that are competing in terms of workload or credit;Conflicts with other executives to obtain support for key initiatives;Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;And many others;What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances. And many other use cases. You see where I'm going with this. For years, I've been leveraging exclusive, proprietary techniques. Now it's time I share some of them with you. COURSE STRUCTUREThis short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others. The course has three major components:- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others). LET ME TELL YOU. EVERYTHINGSome people - including me - love to know what they're getting in a package. And by this, I mean, EVERYTHING that is in the package. So, here is a list of everything that this course covers: You'll learn how to diagnose the type of conflict that you have on your hands (a hot conflict versus a cold conflict) - as well as which tools to use for either case;You'll learn about the types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;You'll learn how to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;You'll learn how to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;You'll learn how to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle - and how to effectively perform that mediation without offending either side;You'll learn when to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;You'll learn how to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;You'll learn about what usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;You'll learn about what usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you. Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money. If you think this course is a fit and can take your knowledge to the next level. it would be a pleasure to have you as a student. See on the other side!...

11. Mastering Conflict Management and Resolution at Work

4.5

(12,367)

Does interpersonal conflict make you cringe? Don't worry; you're not alone. Many of us would rather get a root canal than have to confront someone about a conflict. But avoiding conflict never helped anyone. This course will make it easier for you to manage conflict and by the end of this course, you may even welcome the chance to work through a tough conflict. In this course, you will: Look at some of your past conflicts to understand how you typically handle conflict (and whether it's effective!)Gain valuable tools to handle any conflict immediatelyLearn how to recover from conflict, and what to do after the conflict is over to repair a relationshipThis course is designed to be actionable, fun, reflective, and thought-provoking. In my experience as a psychologist and executive coach, I've helped many people navigate conflict. Throughout the course, I've included exercises and tools that I've found to be the most helpful when working through conflict so that you're prepared to resolve any conflicts that may arise in your life right away. It won't always be easy, but it will be worth it. Let's face it: conflict is inevitable, and people who have the tools to handle it effectively are more productive, fulfilled, and influential. So if you're ready, fasten your seat-belt and get ready to learn! CPE (Continuing Professional Education)Learning ObjectivesIdentify how to resolve conflict and attend to a relationship effectively. Name the 5 conflict handling behaviors. Recognize why effective conflict resolution is important for meaningful relationships. Identify reasons people have conflict with each other. Name the typical reasons people are challenged by interpersonal conflicts. Recognize the three aspects of the conflict handling spectrum. For additional information, including refunds and complaints, please see Udemy Terms of Use, which is linked from the footer of this page. For more information regarding administrative policies, please contact our support using the Help and Support link at the bottom of this page...

12. Conflict Resolution in Leadership and Talent Management

4.4

(338)

CONFLICTED LEADERSHIPLeading a team is a demanding endeavor, and there are always problems. Namely, conflicts among team members (or involving the leader) are present. Very present. Therefore, it's important to know how to effectively solve these conflicts to be a better leader. That is what we will explore in this course. WHY THIS COURSE?Naturally, you will find multiple courses on social skills. So. why this one?Easy. Because it's the most complete one out there. I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts: Conflicts with co-workers that are competing in terms of workload or credit;Conflicts with other executives to obtain support for key initiatives;Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;And many others;What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances. And many other use cases. You see where I'm going with this. For years, I've been leveraging exclusive, proprietary techniques. Now it's time I share some of them with you. COURSE STRUCTUREThis short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others. The course has three major components:- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others). LET ME TELL YOU. EVERYTHINGSome people - including me - love to know what they're getting in a package. And by this, I mean, EVERYTHING that is in the package. So, here is a list of everything that this course covers: You'll learn how to diagnose the type of conflict that you have on your hands (a hot conflict versus a cold conflict) - as well as which tools to use for either case;You'll learn about the types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;You'll learn how to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;You'll learn how to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;You'll learn how to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle - and how to effectively perform that mediation without offending either side;You'll learn when to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;You'll learn how to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;You'll learn about what usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;You'll learn about what usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you. Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money. If you think this course is a fit and can take your knowledge to the next level. it would be a pleasure to have you as a student. See on the other side!...

13. Conflict Resolution and De-Escalation Skills

4.7

(194)

MULTIPLE CONFLICTS, ONE SINGLE CONFLICTConflict is something present in our lives. Conflicts may occur big and small, in our personal or professional lives, and for multiple reasons. But despite these reasons, one thing is true - and a constant. Knowing how to solve conflicts is crucial. This is what we will explore in this course. WHY THIS COURSE?Naturally, you will find multiple courses on social skills. So. why this one?Easy. Because it's the most complete one out there. I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts: Conflicts with co-workers that are competing in terms of workload or credit;Conflicts with other executives to obtain support for key initiatives;Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;And many others;What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances. And many other use cases. You see where I'm going with this. For years, I've been leveraging exclusive, proprietary techniques. Now it's time I share some of them with you. COURSE STRUCTUREThis short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others. The course has three major components:- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others). LET ME TELL YOU. EVERYTHINGSome people - including me - love to know what they're getting in a package. And by this, I mean, EVERYTHING that is in the package. So, here is a list of everything that this course covers: You'll learn how to diagnose the type of conflict that you have on your hands (a hot conflict versus a cold conflict) - as well as which tools to use for either case;You'll learn about the types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;You'll learn how to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;You'll learn how to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;You'll learn how to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle - and how to effectively perform that mediation without offending either side;You'll learn when to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;You'll learn how to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;You'll learn about what usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;You'll learn about what usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you. Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money. If you think this course is a fit and can take your knowledge to the next level. it would be a pleasure to have you as a student. See on the other side!...

14. Anger Management & Conflict Resolution Program - (4 hours)

4.3

(676)

Anger Management & Conflict Resolution Program will help you understand and manage your anger so that it doesn't explode into rage. At the end of the day, the only thing that brings joy and meaning to life is having loving meaningful relationships with family and friends. The purpose of this program is to help you develop a better quality of life by improving your relationships. This program is also ideal for supervisors and managers to help them develop communication and conflict resolution skills with work colleagues. This training is tax deductible as a work related expense and enables supervisors and managers to maintain professional development and upskilling. This program outlines 8 key underlying issues that cause anger and provides practical guidelines to address each of these areas.1. Unmet needs - threat to safety2. Grief and loss3. Boundaries being violated by controlling people4. Disappointment & smashed pictures or expectations5. Guilt and shame based identity6. Unforgiveness - bitterness, resentment & revenge7. Vitamin deficiency (eg. Vitamin B3 - Niacin, B6, Zinc etc)8. Substance abuse (alcohol & other drugs) (Please note that the pic from the Anger Management movie is used by permission as follows; Anger Management (2003). "© Sony Pictures". Used under; (Title 17: Chapter 1 § 107 of the United States Code)...