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Delinquent Accounts jobs near me - 126 jobs

  • Bond/Surety Account Manager

    IOA National 3.4company rating

    Remote job

    Title: Account Manager - Bonds/Surety Work Mode: Highly prefer the candidate be 2-3 days hybrid at one of our IOA office locations, also open to fully remote | Location/Supporting: Longwood, FL, Birmingham, AL, Jupiter, FL, Las Vegas, NV, Atlanta, GA, Charleston, SC, Syracuse, NY or Binghamton, NY office | Experience: Bond/Surety Experience Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Key Responsibilities: Technical Competence: Maintain technical competence and industry expertise. Team Leadership: Direct daily activities of the account management team. Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management: Manage policy expirations and renewals. Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. initiating and conducting client calls/meetings, handling bid bond requests, changes to bonds, cancellations, riders, and closing new business and renewals. Client Invoicing: Create and distribute client invoicing for new business, renewals, or premium-bearing transactions, and collect outstanding balances. Claims Facilitation: Assist with the facilitation of client claims processes as needed. Surety Relationships: Develop and maintain positive relationships with underwriters. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Client Relationship Management: Manage assigned client relationships, including initiating and conducting client calls/meetings, handling bid bond requests, changes to bonds, cancellations, riders, and closing new business and renewals. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 4-5+ years of industry experience Required active licensing Strong decision-making and delegation skills Exceptional customer service, communication, multitasking, and organizational skills Ability to perform large work volumes with high degrees of accuracy Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Employee stock plan participation Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $75,000 to $85,000 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $75k-85k yearly Auto-Apply 14d ago
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  • Customer Service Representative

    Epcon Lane Pest Control 4.1company rating

    Remote job

    Job details - Customer Experience Coordinator Salary/Pay $15- $17/hr Based on Experience DOE Full Benefits Hybrid work schedule (2 days in office, 3 days work from home) Full work from home station provided 401K Retirement plan w/company match up to 4% Medical and vision coverage - Company covers 51% Dental & Life Insurance offered Paid sick leave/PTO Comprehensive training Competitive compensation Full Job Description Epcon Lane is locally owned and family operated for 80 years. We are a company that prides ourselves on taking care of our customers, the environment, and most importantly our team members. We are currently seeking a friendly and high-energy person to be a part of our team! This is a full-time position in our Akron, OH location. What is this role about? Job Overview: As a Customer Experience Coordinator, you will be at the forefront of ensuring that our customers have an exceptional experience throughout their journey with us. From the first point of contact to ongoing service, you will handle a variety of customer communication, technician coordination, and internal support tasks. Your role is critical in delivering seamless customer service, improving customer satisfaction, and supporting operational efficiency across departments. You will work directly with customers, technicians, and leadership team, contributing to the overall success and growth of the company. Key Responsibilities: Current Customer Communication (Tier 1): Serve as the first point of contact for customers via phone, email, and chat, addressing inquiries and issues in a timely and professional manner. Manage customer communications, ensuring that all customer interactions are logged and followed up as necessary. Monitor and update external customer portals to ensure accurate and up-to-date information. Review and manage afterhours forms, assign jobs, and ensure completion of afterhours tasks. Send day-before reminders to customers regarding appointments, services, or updates. Manage account cancellations, including coordinating product pickup, freezing accounts, and removing payment information. Monitor and manage delinquent accounts, ensuring appropriate follow-up actions are taken. Technician Routing & Scheduling: Coordinate technician daily schedules, ensuring optimal route planning and timely service delivery. Schedule appointments for existing and new customers Complete daily Technician check-ins and ensure all appointments are attended to promptly. Payment Processing & Deposits: Handle deposits, process credit card payments, and ensure all financial transactions are completed accurately and timely. New Customer Sales & Lead Management: Assist in the onboarding of new customers, ensuring a smooth transition and initial setup. Enter new sales information into the greensheet and track leads through Field Routes, following up as needed. Follow the lead management process on all platforms, ensuring no lead is missed or neglected. Assist in running customer communication campaigns and tracking their success. Qualifications & Skills: Proven experience in customer service or coordination, preferably in a service-based or technical field. Strong communication skills, both verbal and written. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Proficiency in using customer management systems (e.g., Prism, FacilityDude, Field Routes) and other tools like Podium and Dialpad. Detail-oriented with strong organizational skills. Experience with payment processing, credit card transactions, and basic financial tasks. Problem-solving ability and customer-centric mindset. Ability to work independently and as part of a team. Flexibility to adjust to changing priorities and tasks. Preferred Qualifications: Previous experience with customer account management. Inside sales experience with the ability to follow a script. Familiarity with technician routing or field service management software. Maintain a positive attitude and calmly respond to customer concern. Display active listening and superior customer service skills for all customers.
    $15-17 hourly 60d+ ago
  • Commercial Banking Market Executive

    Northwest Bank 4.8company rating

    Columbus, OH

    We are growing in Columbus! The Commercial Banking Market Executive is responsible for leading and coaching a team of relationship managers to grow portfolio of C&I banking relationships through the addition of new clients and the expansion of existing relationships. The Commercial Banking Market Executive will provide oversight, guidance, advice and support to relationship managers as needed to ensure adherence to corporate policy and risk parameters, appropriate loan structure/pricing, cross-sale penetration and prospect conversion. Essential Functions Develop new and expand existing commercial banking relationships and partnerships with branches, treasury management, trust and investments to promote additional business opportunities and profitability for Northwest Prospect actively and successfully bringing in new relationships to Northwest Achieve and exceed budget goals as assigned to Region Actively participate in community and professional networking events Develop meaningful “Centers of Influence” relationships Encourage clients and their employees to maintain their personal banking at Northwest Establish market sales and 1 on 1 coaching meetings to promote best practices and help win business Engage with various product partners on a regular basis to discuss cross sell opportunities and referrals to expand and deepen client relationships Work closely with Credit Administration, Loan Review, Special Assets, and Senior Management in providing feedback on the condition of loan portfolio Manage a commercial loan portfolio Develop close working relationship with Portfolio Management Team Leader and develop new and expand existing commercial banking relationships Make loan presentations and recommendations to Credit, team leaders, and senior line of business managers as required Partner with credit and portfolio management to ensure annual reviews and line of credit renewals are completed on a timely basis Ensure noncredit clients have appropriate treasury management and other related commercial services and risk ratings are appropriate As required, collect on delinquent accounts Analyze financial statements and related credit material to assess risk on a continuous basis in conjunction with Portfolio Management Complete loan closings in conjunction with Portfolio Management Ensure all credit files include current financial statements, agency reports, etc. in partnership with Portfolio Management, compliance with Northwest policies and procedures, and compliance with Federal and State regulations Participate in continued sales, product and credit training Maintain a working knowledge of all treasury management services Complete all required Compliance training in a timely basis Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Complete special projects as assigned Education, Experience and Skills Bachelor's Degree in Business, Accounting, Finance, Economics, or Marketing More than 15 years of commercial lending experience Experience managing a sales team Experience consistently delivering strong sales performance and exceeding goals Comprehensive knowledge and understanding of commercial lending, loan servicing, and credit and non-credit products Strong negotiating skills in terms, loan structure, and pricing. Commercial credit and sales training from a banking organization or equivalent preferred. #LI-EK1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
    $62k-86k yearly est. Auto-Apply 58d ago
  • Senior Property Accountant

    Equity Commercial Real Estate Solutions 3.8company rating

    Columbus, OH

    Equity ECS is a national, full-service commercial real estate firm headquartered in Columbus, OH, with regional offices in Atlanta, Cincinnati, Dayton, Orlando, and Tampa. As one of a limited number of firms that can offer a uniquely tailored service, we offer complete and professional services in real estate development, brokerage, construction, as well as program, asset, and property management. As Senior Property Accountant your primary responsibility is handling and overseeing various accounting tasks and analysis for specified properties in the portfolio. You are confident in your analysis and make sound financial decisions. Your knowledge and skill aid you in balance sheet account reconciliation. You prepare reports, conduct financial maintenance, initiate payments for debts incurred by the organization, and assist the Property Management Team with annual budgeting. You also have strong communication skills to communicate results to the company and to outside investors and owners. Role Responsibilities: Manage commercial real estate portfolio of approximately 20 properties. Complete monthly workpapers. This includes posting of recurring, accrual, and other general ledger entries in order to reconcile balance sheet accounts with monthly workpapers in excel for each property. Handle both internal and external requests. Research and respond to inquiries on properties, both internally as well as external entities such as banks or other unique tenant requests. Process monthly tenant rent statements as well as reconcile accounts receivables for assigned properties working closely with Property Management on delinquent accounts. Review coding and approve all accounts payable items at each property. Commit items for payment based on available cash. Assist in the creation of annual budgets for each property, primarily entering fixed expenses such as debt, depreciation and leasing expenses. Work closely with other departments, as well as respond to leadership requests for information Assist Controller on oversite bank reconciliations and cash receipt functions. Answer questions from staff when issues and problems arise. Ensure best practices are utilized. Education and Experience: Bachelor's Degree in Accounting At least 5 years of property accounting experience preferred Proficient with Microsoft Office Suite with advanced capabilities in Excel Yardi Voyager experience, preferred What's In It For YOU: The confidence that comes in working for a well-established, privately held national company. A work environment that allows and encourages individuals to use their skills and talents to advance in their role and profession. A full benefits package with costs that don't break the bank. Paid Time Off in addition to 8 paid Company holidays. …And a lot more that we are excited to share with you Equity | ECS is an EQUAL OPPORTUNITY EMPLOYER
    $77k-96k yearly est. 14d ago
  • Community Manager

    Woda Cooper

    Columbus, OH

    Fairwood Commons DUTIES/RESPONSIBILITIES Maintain positive interactions with residents and the public to enhance the community image and ensure superior resident retention. Lease apartments: take telephone inquiries; greet prospects; show apartments; take applications and deposits; verify income and credit information; follow up with all prospects; and ensure that leases and annual certifications are executed and renewed on a timely basis. Maintain the community's curb appeal, ensuring it always remains welcoming and attractive. Maintain confidentiality at all times related to prospect or resident information. Maintain secure handling of rents and all monies on site, daily deposits and record keeping. Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attending proceedings in court as needed. Properly screen and score rental applicants, control delinquency and promptly process bad debt files to collections. Create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates. Administer the community's operating budget, including the control of monthly expenses using a budget control log, where applicable. Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents' approval and re-certification, and forward to Compliance for approval. Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments; ensure each resident file complies with any and all lender and investor commitments. Track scheduled unit inspections via unit inspection log and ensure preventative maintenance is completed. Sign off vacant units as market-ready and provide feedback/work orders needed to maintain company standard. Inspect (walk) the property daily, and schedule capital improvements and repairs, including collecting bids based on common specs and forwarding them to the Regional Manager for approval. Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner. Review capital maintenance recommendations and forward them to the Regional Manager for approval. Maintain a constant awareness of neighborhood market conditions. Ensure all residents conduct themselves per the terms of the lease and rules/regulations. Develop and implement positive resident relations programs for the property. Participate in company-sponsored continuing education and training seminars. Timely reporting of any work-related injuries to People Operations, Regional Manager, and Incident Reporting. Timely reporting of any property loss or liability-related issues for both staff members, residents, and/or guests. Read and be familiar with policies and procedures. Respond to e-mail promptly. Take required and assigned training courses in a timely manner. Learn and be able to function within company-related software. Respond to any after hours and weekend emergencies that may arise related to injuries or property damage. Effectively communicate with residents, associates and vendors. Dependable and able to report to work according to schedule and on time. Perform other related duties or training as assigned. BENEFITS We offer competitive wages and annual bonus opportunities. Benefits include: Medical, Dental and Vision Short Term Disability and Life Insurance 401k with Company Match 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP) Cell Phone Discount 12 Days Paid Time Off 8 Paid Holidays & 2 Floating Holidays! Fitness Reimbursement Professional Development Reimbursement WHO WE ARE Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 14,000 housing units in 17 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance. Qualifications REQUIRED SKILLS AND ABILITIES Outgoing, friendly, and customer-oriented demeanor. Excellent interpersonal skills with good sales and customer service skills. Excellent verbal and written communication skills. Detail-oriented and organized. Demonstrated ability to lead and develop a team of associates. Understanding of laws, guidelines, and best practices of property management. Proficient in Microsoft Office Suite or related software. Travel to community locations and surrounding markets required. EDUCATION AND EXPERIENCE Must be at least 18 years old with a high school diploma or GED. Experience working in affordable housing programs including one or more of the following: LIHTC, Section 8, and HUD preferred. Experience with property management-related software a plus. Familiarity with Fair Housing laws preferred PHYSICAL REQUIREMENTS Must possess a valid driver's license and insurance. Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants. Must be able to lift to 15 pounds at a time. Must be able to traverse a variety of properties with stairs and in a variety of weather conditions.
    $23k-42k yearly est. 18d ago
  • Medical Billing Support Specialist

    Medical Service Company 4.2company rating

    Remote job

    At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays Reports To: Billing Manager Responsibilities and Duties: Responds to patient phone calls, walk in patients at the branch, and/or interdepartmental inquiries regarding insurance and/or private pay billing. Verifies pertinent billing information with patients relating to physical/email address, phone number, emergency contact information, primary care physician, and insurance information. Manages patient billing inquires received from the Patient Hub. Addresses billing service issues as identified through patient satisfaction surveys. Reviews declined credit/debit card transactions, ACH returns, expired credit/debit cards, and payment plan exceptions. Places delinquent accounts on financial holds and review requests for removal of holds. Follows up on patient invoices undeliverable due to invalid physical or email address. Replies to patient information requests from our contracted collection agency. Communicates problems and concerns to the Billing Manager that may lead to inaccurate or untimely completion of reimbursement. All other duties as assigned. Qualifications: Education: Graduate of an accredited high school or GED equivalence. Experience/Knowledge/Skills/Physical Requirements: • Minimum of one year of billing experience in healthcare, preferably in DME. • Ability to interpret explanation of benefits and understand healthcare reimbursement terminology. • Excellent communication and customer relation skills. • Excellent interpersonal and organizational skills (a team player). • Experience with Brightree billing system a plus. • Normal office/clerical motor skills in addition to extensive computer and telephone experience.
    $27k-35k yearly est. 3d ago
  • Leasing Specialist

    Harbor Group Management 4.4company rating

    Columbus, OH

    Job Title: Leasing Specialist Division: Multifamily Status: Non - Exempt JOB SUMMARY : In the Leasing Specialist role, you will show and lease apartments or townhomes to prospective residents. ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company. Greet prospective residents and provide tours of the property. Maintain guest cards and complete follow-ups. Assist the Property Manager with the property's total performance, including efficiency, turnover rate, occupancy, income, and budgetary performance. Assist in collecting rent and handling delinquent accounts. Participate in resident retention programs and promotions. Prepare and maintain complete resident files. QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must be customer service oriented. Proficiency in using social media platforms such as Facebook, Instagram, Twitter, LinkedIn, and YouTube is preferred. Prior sales experience helpful Strong interpersonal and communication skills Proficiency in Microsoft Office software Flexibility to work weekend hours. WHAT WE OFFER: Competitive Salaries & Bonuses Medical, Dental & Vision Plans 401(k) Plan with Employer Matching Contributions Paid Personal Time & Holidays Flexible Spending Accounts Free Long-Term Disability Free Life Insurance Short Term Disability Health Savings Account with Employer Contributions Wellness Perks FinFit Health Finance Program Employee Apartment Discount Employee Referral Program Employee Recognition & Awards Employee Assistance Program Volunteer & Community Service Opportunities Tuition Reimbursement #LI-ED2 Veteran Friendly This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered. Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
    $30k-51k yearly est. 7d ago
  • Skilled Nursing Facility (SNF) Medical Biller

    Assembly Health

    Remote job

    Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. Become an Assembler! Assembly is looking for a motivated problem solver and to meet our objectives of partnering with providers and long-term care facilities nationwide for technology and provider services. Our SNF Medical Biller will be responsible for accurate billing, meeting critical deadlines and handling multiple projects. To be successful in this role, you should have excellent analytical skills with the ability to bill Medicare, Medicaid, private insurance, and others in the skilled nursing home space. Ultimately, you will help us maintain efficient billing processes that comply with all federal and state regulations. If you are looking for a company that is focused on being the best in the industry and love being challenged and make a direct impact on our business, then look no further! We are adding to our motivated team of Assemblers that pride themselves on their strong critical thinking skills, dedication, team focused mentality, and our “can-do/go-getter” attitude. What you will do Ensure claims are billed on a timely basis and are accurate and compliant Monitor postings and billing to ensure compliance with company policies and healthcare regulations Works with commercial insurance, Medicare, Medicaid, HMO's, and clients to collect all balances. Manages actions related to delinquent accounts and minimizes write-offs May provide technical assistance to staff for training purposes and for problem solving Achieve performance goals or objectives (individual or departmental) as established by the Manager Effectively manages resources to meet department goals Communicates effectively with all levels of staff What it takes to join the family 3-4 years of proven experience as a Medical Biller in the long-term care space is essential Managing critical deadlines and keen attention to detail Knowledge of Medicare, Medicaid, private insurance, HMOs and hospice billing Knowledge of verifying payor sources and posting ancillaries and payments to various LTC systems Knowledge of state and federal nursing home guidelines, Ability to handle multiple projects, prioritizes, and tasks independently and as a team, meeting all required deadlines in a busy environment Must be resourceful and persistent and possess excellent problem resolution skills Strong written and verbal communication skills with customer service focused aptitude Detail-oriented individuals who are team players highly self-motivated Sharing our core belief system of Honesty, Candor and Trust is table stakes for joining the family Adaptable to change and willingness to learn different processes-we are Assemblers, after all! Why Assembly? Be part of something special-we are in high growth mode through organic growth and Acquisition. Career growth--your next role with Assembly might not be created yet-we are waiting for you to help us chart the way! Robust ongoing training and development programs. Standard medical benefits, 401(k) plan, Paid Time off to enjoy your time away from the office. Did we mention how much we love hosting group events? (some are virtual right now) Assembly Health, headquartered in Chicago, IL is a modern healthcare management services organization (“MSO”) that exists to promote the wellbeing of seniors, patients of all kinds, and those who serve them. Founded in 2020 in Northbrook, IL, Assembly has grown tremendously to its current footprint serving 4,000+ facilities and 200+ physician practices in more than 40 states. In conjunction with our suite of companies, Assembly™ provides an array of tech-enabled products and services including Revenue Cycle Acceleration™, marketing, logistics and compliance that help long term care communities and physician practices perform at their best. We believe that if communities and providers can function at the highest level, care for people will only get better. Salary Range$25-$30 USD Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more. All official recruitment communications from Assembly Health will originate from an @assembly.health email address. Candidates are encouraged to carefully verify sender domains and remain vigilant against potential impersonation attempts. Communications from any other domain should be considered unauthorized.
    $25-30 hourly Auto-Apply 3d ago
  • Business Lending Risk Analytics - Associate

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH

    JobID: 210681820 JobSchedule: Full time JobShift: Day : Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo, and striving to be best-in-class. As a Strategic Analytics Associate on the Business Banking team, you will be responsible for working with the business banking risk team to generate thoughtful analytics and recommendations concerning strategy development, implementation, operational controls, and performance monitoring. Job Responsibilities * Conduct thoughtful analysis of borrowers, their demographics, and risk/profit performance with the firm's products. * Generate strategic recommendations for strategy development based on quantitative analytics and business intuition. Strategies are optimized to maximize profitability while minimizing risk. * Develop and maintain periodic reporting and analytics on key metrics to provide management with emerging trends including (but not limited to) volumes, modification/settlement rates and recovery rates of delinquent accounts. * Acquire an understanding of the operational processes (i.e. manual underwriting, portfolio management, collections, etc.) which will aid in understanding past due account collection performance drivers. * Conduct pre-implementation and post-implementation testing & analysis to ensure strategic changes produce expected impacts. * Contribute to the team's 'audit-ready' state by keeping organized documentation, following established control processes, and developing draft responses to internal audit and regulatory questions. Required Qualifications, Capabilities and Skills * Bachelor's degree with 5+ years of professional experience related to risk management or other quantitative field of work * Master's degree with 3+ years of professional experience related to risk management or other quantitative field of work * Background in statistics, econometric, or other quantitative field * Advanced understanding of SAS, SAS Enterprise Miner, or other decision tree software * Ability to query large amounts of data and transform the raw data into actionable management information * Familiarity with risk analytic techniques and strong problem solving skills * Strong written and verbal communication skills Preferred Qualifications, Capabilities and Skills * Master's degree * Intellectually curious and driven to identify meaningful insights using a data guided approach * Strong knowledge of debt collection regulations and practices * Experience delivering recommendations to management
    $64k-90k yearly est. Auto-Apply 60d+ ago
  • Intern Administrative Assistant and Accounting - Student Social Service

    Sequoia Connect

    Remote job

    At Sequoia Connect, we provide IT Services & Technical Headhunting services to global companies and we are looking for a full-scale intern to help continue this growth. The People Operations Team is looking for an Intern Recruiter Assistance to help support the growth of our client's Engineering and Admin teams. The ideal candidate will partner with our hiring managers and People Team to build out creative strategies to find, attract, and hire top candidates. You should be comfortable working alongside hiring managers, Headhunters, and candidates, ensuring that expectations are exceeded and striving for the best headhunting experience. Responsibilities: Generate customer invoices and credit memos and issue timely statements Accurately post client payments Accurately record journal entries and manage customer deposit register Build and maintain the relationship with clients' finance teams Monitor client accounts and maintain collection log Address ongoing customer complaints concerning billing or service rendered Make daily collection calls and emails Work closely with Accounting Managers to ensure accuracy in billing and collections procedures Prepare and present a weekly reporting package to management on the status of AR Lead meetings with the Sales Team to verify the status of delinquent accounts to solicit payments on overdue invoices Inform management of all accounts that need to be written off to bad debt Management and control of incidences of personal and IMSS, payment of payroll. Maintain flexibility to work on special projects and other duties as needed Performs general office work, copying, faxing, filing, scanning, and handling correspondence. Responsible for identifying and reporting any issues with the facility, staff, or clients Responsible for accounts receivable and accounts payable for multiple entities Preparation of bank reconciliations in support of financial statements Assist with accounts payable transactions, including expense reimbursement reconciliation and entry, invoice processing, and vendor check runs for multiple entities Data entry of vendor invoices into accounting software Perform physical and electronic filing duties according to established procedures Assist with recording credit card transactions for multiple entities To support office staff as assigned. Other duties as assigned by management Requirements: Bachelor's degree in Accounting or related degrees This is a Professional Internship Program (Prácticas Profesionales) Bachelor's degree Student (last year/semester) in Accounting or related fields. Must be an organized multi-tasker with the ability to prioritize and meet deadlines Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel Demonstrated ability to work independently in a fast-paced environment Strong sense of responsibility High personal integrity Remarkable organizational skills and relentless drive to improve efficiency Detail-oriented Strong knowledge of Excel, G-Suite suite including Docs, Sheets, and Gmail Strong organizational clerical, problem-solving, and communication skills. Ability to effectively interface with all department staff Strong teamwork and ability to welcome differences when working alongside others Friendly and approachable Strong written and verbal communication skills (English and Spanish) Availability: Part-time job (6 months - 480 hours) Willing to work for a startup company (Sequoia Global Services, Sequoia Connect, Sequoia high-tech). Fully Remote (We're looking for Home Office candidates.). Language Advanced English. Native Spanish. Note: Work-from-home flexibility. If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer. Explore all our job openings | Sequoia Career's Page: *************************************
    $30k-41k yearly est. 60d+ ago
  • Billing Technical Analyst I (Remote)

    California Fair Plan Association 3.0company rating

    Remote job

    This Billing Technical Analyst will assist with design, testing, and implementation of billing processes that ensure timely and accurate customer billing. This position combines technical proficiency with financial insight to ensure accurate billing processes as well as to recommend improvements and enhancements. The Billing Technical Analyst analyzes billing transactions and forms to ensure compliance with policies and procedures and performs user acceptance testing of billing functionality for system releases. PRINCIPAL DUTIES & RESPONSIBILITIES • Assist with the design, testing and implementation of billing processes ensuring timely and accurate customer billing. • Perform user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects. • Document results to track and communicate outcomes. Perform follow-up rounds of testing as needed. • Investigate and resolve billing system discrepancies and errors. • Collaborate and communicate with other departments to ensure billing accuracy. • Ensure invoices accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations. • Identify and recommend opportunities for improvements to billing policies and procedures. • Prepare and present analytical reports to identify trends, inefficiencies, delinquent accounts, and other relevant metrics. • Monitor billing invoices and forms generation cycles and alert management of failures. • Manage ad hoc customer billing and respond to customer inquiries regarding bills. • Provide coverage for team members as needed. • Participate in cross-training initiatives to ensure continuity of operations and minimize disruption to essential processes. SPECIFIC DUTIES & RESPONSIBILITIES (BILLING ANALYST I) • Assist with user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects. • Assist with preparation of analytical reports. • Run Billing SQL queries. EDUCATION & EXPERIENCE • Bachelor's degree in Business Analytics, Computer Science, Accounting, Business Administration or equivalent required. • 1 to 3 years accounting or business analytics work experience required (Billing Technical Analyst I). • Strong analytical and problem-solving skills. • Excellent oral and written communication skills. • Excellent technical skills, including Understanding of Billing workflows of Duck Creek or other Proprietary billing systems., Ability to write clear documentation for billing processes, system configurations, and audit trails • Proficient with SQL preferred. • Detail oriented and comprehensive documentation skills. • Excellent time management skills. • Advanced Excel and Word skills. Power Query, Index Match, nested If functions preferred.
    $97k-128k yearly est. 60d+ ago
  • Account Manager, Financial Services

    Limited 4.7company rating

    Remote job

    Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris. We are seeking an Account Manager to join our Collectors Financial Services team. In this role, you'll play a key part in connecting the worlds of financial services and collecting, administering asset-backed loans, managing a VIP client portfolio, and supporting strategic initiatives that drive business growth. This position requires a proactive, highly organized, and client-focused professional who can manage all aspects of loan administration and deliver an exceptional client experience. By combining the innovative spirit of a fintech startup with the stability and reach of a market leader in the collectibles industry, we're creating a new business area that empowers clients to unlock liquidity in their collectible assets and increase their buying power through financing. The Account Manager will oversee asset-backed loans and help develop new financial products and services to expand this growing segment. Key responsibilities include providing proactive, high-quality service to both internal and external clients, managing loan operations, and ensuring smooth collaboration across departments, including Legal, Operations, Vault, Accounting, and Consignments. We're looking for a team member who is resourceful, detail-oriented, and passionate about client success. You'll thrive in a fast-paced, collaborative environment and play a pivotal role in delivering exceptional experiences for our customers. You'll report directly to the Senior Director of Collectors Financial Services. The ideal candidate will be local to our Santa Ana, CA headquarters (Greater Los Angeles Area would also be preferred), but fully remote candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you may be required to be on-site most of the time. This will be discussed further as part of the recruiting process. What You'll Do: Client Management Provide exceptional proactive customer service to both external borrowers and internal partners. Engage with client and internal resources to identify, research, prioritize, and execute on client requests Administer and coordinate the sale of collateral on behalf of clients, including tracking location, consignment status, and analyzing sales results. Manage collateral database Administer and coordinate selling collateral on behalf of clients Identify areas for improvement and participate in efforts to draft and implement solutions Liaise with clients and internal partners to gather necessary supporting documentation for loan due diligence and underwriting Work closely with the PSA Vault and Security teams to assist in coordinating property moves and pick-ups. Assist with UCC filings and comparable international registration systems' filings Enforce Collectors' loan policies and draft communications to borrowers regarding contractual covenant breaches Perform other administrative duties, as required Assist with client grading orders by working with internal PSA teams Manage the full loan lifecycle, including closing documentation, operations, and funding matters. Client Accounting Provide administrative support to maintain client accounts and up-to-date information and data Monitor performance of all active loans, track collateral sales and loan balances, and edit loan statements Provide statements and invoices to clients on a timely basis Monitor active loan portfolio to ensure timely payment and assist in the resolution of delinquent accounts Ensure the portfolio administration and risk management of each client relationship is in compliance with credit policy Partner with the accounting department to prepare and verify borrower account reconciliations Coordinate with the accounting department to pay expenses Reporting Maintain loan files, track record reports, and analysis of sale results relative to appraisals Handle requests for information and paperwork from internal and external auditors and state regulatory agencies Support the Senior Director in deal execution Who You Are: 2 - 7 years of experience in collectibles, auction houses, client accounting, or private banking Bachelor's degree required A strong background in data management, document preparation, and administrative support Exceptional follow-up skills with attention to detail Positive, problem-solving, and “get it done” attitude Excellent communication skills, including superior written and spoken communication Highly organized with a demonstrated ability to multitask and prioritize and manage time effectively Strong logical and analytical skills, and the ability to use data to make business decisions Ability to draft reports, presentations, and business correspondence Strong interpersonal and client service skills Experience in client management Meticulous attention to detail Talent for anticipating customer needs and initiating solutions prior to being asked Salary Range: The salary range for this position is $90,000 - $110,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. Reasons To Join Us: Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals Vacation: All salaried employees are eligible for flexible time-off Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays Employee Discounts: Employees receive discounts on select grading services for approved submissions Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities #LI-remote #BI-remote #BI-hybrid Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to *******************. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email ********************* . U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants . If you are based in California, you can read information for California residents here .
    $90k-110k yearly Auto-Apply 60d+ ago
  • Accounting Lead

    Hitachi U.S.A 4.4company rating

    Remote job

    Job ID: R0081192 Company Name: WRIGHT INDUSTRIES, LLC Profession (Job Category): Finance Job Schedule: Full time Remote: Yes Job Description: The Opportunity: JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we're always looking to get stronger across North America, Europe, and Asia. Join us as an Accounting Lead in Nashville, TN as we work together to bring innovative automation solutions to life. Location Type: This is a hybrid role and can be located in Holland, MI or Nashville, TN. How You'll Make an Impact: Review set up of customer jobs in accordance with JR policies. Ensure customer jobs are updated with actual results (hours worked and material costs) daily to allow weekly reporting to program teams and management. Ensure jobs status is proper and close jobs in accordance with JR policies. Generate and reconcile monthly Percentage of Completion schedule for revenue reconciliation. Record revenue in general ledger. Assist in weekly cash flow projection. Assist in development of sound acceptable credit policies. Analyze delinquent accounts and prepare weekly reports on past due accounts including recommendations for resolution. Interact with customers to obtain additional credit information to support credit lines. Identify problem accounts and provide regular updates of receivables to management. Develop processes and procedures for evaluating customer financials and setting and changing credit lines/limits, as well as credit holds; implement liens and bond claims as necessary to delinquent accounts. Review customer invoices for accuracy in accordance with JR policies. Assist with training and developing employees. Initiates, tracks, and maintains all records/files associated with collection activities for each account to include negotiated payment schedules, telephone call documentation and collection letters. Computation of salesman commissions reports. Other related duties as assigned. (ex - IFRS R&D tracking) Monitor and analyze department work to develop more efficient procedures and use of resources while maintaining accuracy. Ensure a timely and accurate month end close process. Training and development of team. Accounts Receivable Management - Invoicing, New Customer Authorization, Cashflow Forecasting. Accounts Payable Management - Vendor PO & Inv review, weekly check run analytics. Maintain and improve weekly cash flow forecast. Assist with the daily banking requirements. Oversee employee travel and expense reconciliations. Support Fixed Asset and Tax related duties in an ad hoc capacity. Manage operational data and maintain data accuracy and integrity. Manage periodic audit requests and supporting data. Assist in special projects. Ensure compliance to company polices, standards, and regulatory requirements. Oversee and manage the general accounting functions. Note: This list of responsibilities is inclusive; however, it is intended to be a guideline for activities. What You'll Bring: Bachelor's Degree in Accounting or related field Minimum 3 - 5 years of experience Preferable experience in automotive; capital equipment or engineering services experience highly desirable. SEC and SOX experience preferred Strong communication and interpersonal skills Firm understanding of GAAP Strong Excel skills Experience using report writing tools Disclaimer: JR Automation requires candidates to successfully complete a 10-panel drug screen, physical examination, and background check. Company Overview: At JR Automation, A Hitachi Group Company, we discover potential, reimagine limits, and advance industry. When faced with a problem, we find a solution. Together, we push what's possible to automate for tomorrow. Join our team of 2,000+ at one of our 20+ facilities around the world and be a part of the most experienced team of advanced automation integrators. Fueled by Possible. Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities If you need a reasonable accommodation to apply for a job at JR Automation, please send the nature of request and contact information to **************************. Queries other than accommodation requests will not be responded to.
    $53k-88k yearly est. Auto-Apply 42d ago
  • Claims Recovery Representative - WC - Subrogation

    The Jonus Group 4.3company rating

    Remote job

    Claims Recovery Representative - Workers Compensation Subrogation Seeking a dedicated and detail-oriented Claims Recovery Representative specializing in Workers Compensation Subrogation. This is a fully remote, permanent position offering an excellent opportunity to join a financially strong and reputable organization. The successful candidate will be responsible for managing a portfolio of subrogation claims, conducting investigations, and negotiating recoveries. This role requires a proactive individual with strong analytical, communication, and organizational skills. Compensation Package Salary Range: $80,000 - $95,000 per year (final compensation based on qualifications, location, and other considerations). Benefits Include: Comprehensive medical, vision, disability, and life insurance. Enhanced dental plan with orthodontia coverage. Generous PTO plan and paid company holidays (including 4 floating holidays). Paid parental leave. Employee Retirement Savings Plan/401(k) with company match and immediate vesting. Wellness initiatives, including fitness center and Weight Watchers reimbursement programs. Voluntary benefits such as accident, critical illness, and hospital indemnity coverage. Employee discount and rewards program for travel, tickets, electronics, and more. Responsibilities As a Claims Recovery Representative, your key responsibilities will include: Managing a caseload of lower to moderate complexity subrogation claims, ensuring quality service and timely resolutions. Conducting detailed investigations to identify liable third parties, gathering evidence, and coordinating site inspections. Issuing demands, filing liens, and negotiating recoveries with responsible parties and their insurers. Maintaining accurate and up-to-date claim files, including tracking statute of limitations and referring delinquent accounts to collection agencies. Reviewing open and closed workers compensation claims to evaluate subrogation potential. Assisting adjusters in identifying claims with subrogation opportunities and providing training as needed. Preparing claims for arbitration and adhering to arbitration guidelines and deadlines. Staying current with changes in insurance contracts, statutory and common law, and state statutes. Qualifications/Requirements To be successful in this role, candidates must meet the following qualifications: Education: Bachelor's Degree from an accredited four-year college or university. Experience: Minimum of 2 years of experience as a workers compensation recovery professional. Additional experience as a workers compensation adjuster is a plus. Licensing: Adjuster license and confirmation of home state license. Skills: Strong knowledge of insurance contracts, statutory and common law, and state statutes. Excellent critical thinking and problem-solving skills. Strong written and verbal communication skills. Effective time management and organizational abilities in a remote work environment. Proficiency in Microsoft Office programs, particularly Excel, and claims software systems. Strong interpersonal and negotiation skills, especially in challenging situations. Mathematical proficiency to analyze data and perform calculations. #LI-BC1
    $30k-37k yearly est. 12d ago
  • Customer Success Manager I

    Awl 3.8company rating

    Remote job

    AWL (All Web Leads, Inc.) is one of the most successful customer acquisition marketing companies in the US. Simply put, we help our customers acquire customers for the US insurance industry. Our amazing team of nearly 1,000 talented and successful professionals use internet marketing strategies to turn consumer interest in insurance products into policy sales for the world's largest insurance carriers and more than 30,000 of their agents. We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been a remarkable journey. We are a tight-knit team with a fast-paced, energetic, and entrepreneurial company culture that has been ranked a Best Place to Work in Austin for 2012, 2013, 2015, and 2017 - 2023. AWL fosters a vibrant, dynamic work culture built on trust, data, technology, passion, collaboration, and winning, where employees want to engage and be impactful. We provide competitive pay, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best. As a Customer Success Manager I at AWL you'll be responsible for retaining and growing revenue from a large segment of AWL's agent channel . You will work with small business customers to provide excellent customer service, optimize their products and services for maximum ROI, and sell additional products and services to grow AWL market share. You will work closely with the Sales team and other members of the Customer Success Leadership team to collaborate on best practices and to help identify new process/technology innovations and improvements to our products to better meet customer needs. This is an individual contributor role. This position is remote but requires residing within a 2 hour radius to Austin, Texas. Responsibilities: Respond to all telephone, internet, and email support inquiries as they enter our system in real-time, honing your exceptional phone, written, and interpersonal skills by transacting 60+ phone calls and emails per day. Achieve revenue targets for AWL's agent channel. Achieve or exceed efficiency metrics; first contact resolution, phone availability time and email response time. Accurately record all required information and customer interactions into SalesForce CRM. Identify upsell opportunities to existing customer base by maximizing every inbound interaction and completing outbound calls to customers to discuss expansion opportunities. Be a trusted advisor to our customers, make recommendations to increase their success and grow their demand for AWL products. Retain and grow customers through strong discovery, relationship building, and problem solving. Troubleshoot technical issues customers may have with the portal or account set up Collect balances on delinquent accounts when necessary. Improve our service by providing customer feedback and personal experience to management. Complete outbound calls to new agents to onboard them onto our service and ensure their success with our products. Handle customer requests assigned by the CS Team Lead or CS Manager. Requirements: Demonstrable and quantifiable success selling and/or supporting a product or service over the phone. Proven ability to be successful in a fully remote work environment. Exceptional phone, written, and interpersonal skills. Thrives in a high‐tech, fast‐paced, team‐oriented environment. Exudes enthusiasm, a positive attitude, self‐motivation, and strong work ethic. Demonstrates strong organizational and time management skills. Computer skills and web literacy, with proficiency in Word, Excel, and Outlook. Bachelor's degree preferred but not required.
    $64k-108k yearly est. Auto-Apply 17d ago
  • Small Business Banker II

    Northwest Bank 4.8company rating

    Columbus, OH

    The Small Business Banker II services a wide variety of business loans including commercial and industrial loans, SBA, and commercial real estate while working as part of a team with branches, credit, and product partners. This position develops meaningful relationships and engages in cross- selling credit and noncredit products as appropriate. Essential Functions: Develop new and expanding existing small business relationships Consistently achieve 8-12% year over year net balance sheet growth on an annual basis depending upon market conditions and regional budget assignment Develop partnerships with Branch Managers, Treasury Management Advisors, Merchant Services and Trust and Investment Advisors to promote additional business opportunities and profitability for Northwest Call on potential or existing customers to develop new business as well as retain existing business with companies with revenues generally less than $10 million Engages in joint-calling activity with branch partners at a regular frequency Works to promote cross-sell behaviors personally and within assigned branch territory Interview applicants to develop information concerning their financial needs and repayment ability in order to assess acceptable level of risk Follow current loans to ensure complete compliance with terms Proactively keep abreast of industry trends 25% of calls prospecting new clients and relationships Achieve and exceed budget goals as assigned by Region Actively participate in community affairs Encourage clients to maintain their personal banking at Northwest Prepare electronic loan applications for submission to Credit Make loan presentations and recommendations to Credit, team leaders and senior line of business managers as required Partner with credit to ensure annual reviews and line of credit renewals are completed on a timely basis Ensure noncredit clients have appropriate treasury management, merchant services and other related commercial services Ensure risk ratings are appropriate based on your knowledge of the client As required, collect on delinquent accounts Analyze financial statements and related credit material to assess risk on a continuous basis Complete loan closings as required Provide credit information and references for internal review as requested Ensure all credit files include current financial statements, agency reports, etc. Participate in continued sales and credit training Complete all required Compliance training in a timely basis Ensure compliance with all Regulatory requirements Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Qualifications: Bachelor's Degree Business, Accounting, Finance, Economics, or Marketing preferred 5 - 6 years Business Banking/Branch Management experience with intensive Business Focus required Knowledge of all cash management services Knowledge of credit, SBA (Express, SBA 7a, and SBA 504), and noncredit services and products Knowledge of merchant services #LI-MM1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
    $27k-54k yearly est. Auto-Apply 60d+ ago
  • Senior Collections Specialist

    Upstart 4.0company rating

    Columbus, OH

    At Upstart, we're united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that's both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We're proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn't mean distant. We're intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you'll have the support to work in the way that works best for you. If you're energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we'd love to hear from you. The Team: At Upstart, we're revolutionizing the collections industry by prioritizing empathy, results, and rewarding success. As a Senior Collections Agent, you'll be at the forefront of helping borrowers overcome financial challenges while achieving outstanding performance outcomes. This role is perfect for individuals who excel in negotiation, compassionate communication, and driving measurable results in a fast-paced, performance-driven environment. How you'll make an impact Empower Borrowers: Leverage your expertise in collections to offer personalized solutions to help borrowers bring their accounts current through effective negotiation, empathy, and a deep understanding of payment plans and delinquency management. Deliver Results: Excel in collections performance by exceeding KPIs, such as dollars collected per productive hour and promise-to-pay (PTP) commitments kept within 7 days of Right Party Contact (RPC). Drive Innovation: Contribute to improving collections practices by participating in initiatives to enhance borrower support, process efficiency, and program outcomes. What Success Looks Like As a Senior Collections Agent, your success will be measured by your ability to consistently deliver exceptional results through high-level execution of key metrics: Dollars Collected per Productive Hour: Maximize recovery efforts by driving efficiency in every interaction. Promise-to-Pay Commitments: Secure and uphold meaningful borrower commitments, ensuring Promise to pay agreements are fulfilled within 7 days of RPCs by negotiating effectively and efficiently. Key Attributes for Success: A results-driven mindset, turning every borrower interaction into an opportunity to achieve impactful outcomes. Strong negotiation skills and the ability to build trust with borrowers quickly, using proven techniques that drive positive payment resolutions. Effective time management to balance high call volumes with personalized and strategic borrower support. Minimum Qualifications At least 2 years in a collections role at a Financial Institution with proven success meeting performance goals. Demonstrated ability to effectively engage borrowers, secure agreements, and handle challenging conversations with professionalism and empathy. Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices. Proven ability to thrive in a results-oriented environment with experience improving key performance metrics (KPIs). Preferred Qualifications 3+ years of full-time employment experience successfully recovering high-risk or delinquent accounts, including managing hardship programs, settlements, and tailored borrower solutions. Demonstrated ability to negotiate and finalize settlements, ensuring optimal recovery rates while adhering to company policies and regulatory guidelines. Proven ability to secure high-value agreements while maintaining positive borrower relationships and consistently meeting or exceeding PTP and collection goals. Deep understanding of collections laws and compliance standards, including FDCPA, TCPA, and state-specific regulations. Skilled at analyzing performance metrics, optimizing productivity, and excelling in a results-oriented environment. Skilled in de-escalating challenging conversations, building trust, and presenting effective payment plans under pressure. Position location This role is available in the following locations: Remote. Time zone requirements The team operates on the East/West coast time zones. Shift Requirements: M-F 11:30-8pm ET (with rotational weekends - either Saturday/Sunday) ; M-F 8-4:30pm ET; OR 10-6:30pm ET Tues-Sat (Sun/Mon off) Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-REMOTE #LI-Associate This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law. At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location-with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Hourly Rate Range$27.45-$37.98 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here's what you can expect: Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose Health Savings Account contributions from Upstart for eligible plans Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage Paid time off, sick and safe time, and company holidays Paid family and parental leave to support caregiving and major life moments Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving Employee Assistance Program (EAP) offering mental health support and life-centered resources Financial wellness resources, including access to financial planning tools and a financial concierge service Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs) Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!). Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com ************************************************
    $27.5-38 hourly Auto-Apply 35d ago
  • Administrative Assistant and Accounting (Fresher)

    Sequoia Connect

    Remote job

    At Sequoia Connect, we provide IT Services & technical recruiting services to global companies and we are looking for a full-scale Administrative Assistant to help continue with this growth. The Management Operations Team is looking for a Bilingual Administrative Assistant to help support the growth of our company and teams. The ideal candidate will partner with our Managers and People Team to build out creative strategies to improve efficiency. You should be comfortable working alongside operation managers, hiring managers, headhunters, and candidates, ensuring that expectations are exceeded and striving for the best management experience. Responsibilities: Generate customer invoices and credit memos and issue timely statements Accurately post client payments Accurately record journal entries and manage customer deposit register Build and maintain the relationship with clients' finance teams Monitor client accounts and maintain collection log Address ongoing customer complaints concerning billing or service rendered Make daily collection calls and emails Work closely with Accounting Managers to ensure accuracy in billing and collections procedures Prepare and present a weekly reporting package to management on the status of AR Lead meetings with the Sales Team to verify the status of delinquent accounts to solicit payments on overdue invoices Inform management of all accounts that need to be written off to bad debt Management and control of incidences of personal and IMSS, payment of payroll. Maintain flexibility to work on special projects and other duties as needed Performs general office work; copying, faxing, filing, scanning, and handling correspondence. Responsible for identifying and reporting any issues with facility, staff, or clients Responsible for accounts receivable and accounts payable for multiple entities Preparation of bank reconciliations in support of financial statements Assist with accounts payable transactions, including expense reimbursement reconciliation and entry, invoice processing, and vendor check runs for multiple entities Data entry of vendor invoices into accounting software Perform physical and electronic filing duties according to established procedures Assist with recording credit card transactions for multiple entities To support office staff as assigned. Other duties as assigned by management Requirements: Bachelor's degree in Accounting or related degrees Minimum of 6 months of experience in related activities Must be an organized multi-tasker with the ability to prioritize and meet deadlines Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel Demonstrated ability to work independently in a fast-paced environment Strong sense of responsibility High personal integrity Remarkable organizational skills and relentless drive to improve efficiency Detail-oriented Strong knowledge of Excel, G-Suite suite including Docs, Sheets, and Gmail Strong organizational clerical, problem-solving, and communication skills. Ability to effectively interface with all department staff Strong teamwork and ability to welcome differences when working alongside others Friendly and approachable Strong written and verbal communication skills (English and Spanish) Availability: We're looking for Home Office candidates with only one day at the office per week. Willing to have a base salary and bonuses. Language Advanced English. Native Spanish. Note: Work-from-home flexibility. If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer. Explore all our job openings | Sequoia Career's Page: ********************************* Requirements: Bachelor's degree in Accounting or related degrees Minimum of 6 months of experience in related activities Must be an organized multi-tasker with the ability to prioritize and meet deadlines Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel Demonstrated ability to work independently in a fast-paced environment Strong sense of responsibility High personal integrity Remarkable organizational skills and relentless drive to improve efficiency Detail-oriented Strong knowledge of Excel, G-Suite suite including Docs, Sheets, and Gmail Strong organizational clerical, problem-solving, and communication skills. Ability to effectively interface with all department staff Strong teamwork and ability to welcome differences when working alongside others Friendly and approachable Strong written and verbal communication skills (English and Spanish)
    $33k-43k yearly est. 60d+ ago
  • Student Finance Advisor I (Remote)

    Colorado State University-Global Campus 3.8company rating

    Remote job

    CSU Global is seeking a Student Finance Advisor I who will provide exceptional service to students by educating them on tuition, fees, and financial aid options available to cover program costs. The Student Finance Advisor I proactively follows up with students to ensure that they have completed documentation to secure financial aid, military benefits or other payment arrangements prior to each term start. This role is also responsible for following up with students with unpaid balances to make satisfactory payment arrangements. The Student Finance Advisor I must complete School Certifying Official Training and keep up with yearly training requirements. This position entails a very high volume of calls & emails with little to no down time, so if you thrive in a fast-paced & busy environment, this position is for you! OUR MISSION & VALUES Colorado State University Global is committed to advancing student academic and professional success in a global society, by providing access to dynamic education characterized by excellence, innovative delivery technologies, industry relevance, and strong stakeholder engagement. We continue to thrive and drive our mission forward because we are: Growth-Minded: We continually learn, seek opportunities for growth, and believe we can do better with effort and persistence. Dedicated: We provide exceptional service and support to our stakeholders to drive the mission of the university. Tenacious: We are accountable for getting the job done right, acting thoughtfully and taking responsibility for our commitments and actions, and we thrive on achieving results. Agile: We are flexible in our thinking, focus on solutions, innovative problem-solving, and overcoming obstacles. Engaged: We collaborate, communicate, and motivate one another to achieve excellence. Champions of Integrity: We act ethically, honestly, and respectfully to be trustworthy and reliable towards all stakeholders. Responsibilities ESSENTIAL DUTIES & RESPONSIBILITIES Advise assigned student population on program costs and all financing options including Title IV, military benefits and employer tuition reimbursement plans available by providing accurate, consistent, and complete information Provide proactive customer service to follow up with students to collect necessary documentation to secure federal financial aid, military benefits, employer tuition reimbursement and private educational loans Make outreach calls to assigned student population to discuss financial aid packages, help students understand student loan borrowing, and understand return of funds based on R2T4 in the case of a military benefits student utilizing Title IV benefits Follow up on documentation required after start date if an exception was approved or student changed financing options. Ensure student has a financial plan to cover all costs utilizing other financing methods Follow up with students with delinquent accounts to make satisfactory payment arrangements Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Receive incoming calls and chats Responds to all student communication (email/phone calls) within 24 hours Conducts scheduled appointments with new and continuing students Monitor and respond to emails across all Student Financial Services inboxes Ensure successful student handoff to correct resources of assistance such as disability services, enrollment services, student success counselors, etc. Other duties as assigned SUPERVISORY RESPONSIBILITIES ● None REQUIRED KNOWLEDGE, SKILLS & ABILITIES Adaptability & Flexibility Critical Thinking Customer & Personal Service Deductive Reasoning Establishing and Maintaining Interpersonal Relationships Inductive Reasoning Judgment and Decision Making Problem-solving Reading Comprehension Service Orientation Systems Utilization Written & Oral Communication Qualifications QUALIFICATIONS: EDUCATION & EXPERIENCE Bachelor's degree from an accredited university or college required At least one (1) year of experience in federal financial aid, student accounts and military benefits in either advising or processing positions At least one (1) year of experience working in a higher education environment preferred Additional Information TRAVEL REQUIREMENTS ● None PHYSICAL DEMANDS ● While performing the duties of this job, the employee is frequently required to stand, walk, use hands to touch, handle or feel, and talk or hear. ● The employee is occasionally required to sit, reach with hands and arms. ● Ability to spend long durations of the workday in front of a computer monitor. ● Specific vision abilities required by this job include close vision and ability to adjust focus. ● The employee must occasionally lift and/or move up to 15 pounds. TOTAL COMPENSATION CSU Global offers employer contributions to medical, dental, group life, AD&D coverage, Wellness benefit and training & development opportunities. Additional employee-paid benefits are available for vision, FSA/HSA, voluntary life, and voluntary AD&D coverage, critical illness and accident insurance. CSU Global also offers a 401a retirement account with a generous employer match, 100% tuition assistance for CSU Global programs (Bachelor's and Master's degrees), paid sick time, paid vacation time, and 10 holidays per year. CSU Global employees are state employees and have access to the Colorado State Employee Assistance Program (C-SEAP) resources. Discounted pet insurance is also available. Salary: $45,000 - $47,000 annually ADDITIONAL INFORMATION Colorado State University System is an equal opportunity/affirmative action employer and complies with all Federal and Colorado State laws, regulations, and executive orders regarding affirmative action requirements. In order to assist Colorado State University System in meeting its affirmative action responsibilities, ethnic minorities, women, and other protected class members are encouraged to apply and to also identify themselves. Deadline to apply: Friday, January 30, 5:00 pm MST. We can recommend jobs specifically for you! Click here to get started.
    $45k-47k yearly Auto-Apply 14d ago
  • Store Manager ($500 Sign-on Bonus)

    Extra Space Storage 3.9company rating

    Hilliard, OH

    -Day shift only: Office closes at 6pm. -Starting Pay Range $18.00/hr. The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards, maintains financial accuracy through effective reporting and controls, and consistently delivers operational excellence. The Store Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. Extra Space Storage is the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. We look for leaders who are responsible, passionate, and innovative as they take charge of day-to-day operations at our beautiful self-storage facilities. Benefits We Offer You A work/life balance that includes daytime hours with the potential for Sundays off (dependent on location) Outstanding company culture with growth opportunities throughout the U.S. Competitive starting pay. Paid Time Off accrued throughout the year, increasing with years of service Generous 401(k) match with Traditional and/or ROTH choices. Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution . EXTRA Healthy Wellness Program with rewards towards your medical premium . BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc. Your Responsibilities Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions. Maximize sales objectives through unit rentals, unit insurance, and moving supplies. Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas. Perform daily site safety inspections, including lock checks. Address and resolve customer concerns related to billing, security, auctions, and proper site usage Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits. Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and prepare and deliver bank deposits. . Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees. Perform additional duties as assigned. Your Qualifications 2+ years of customer-facing work experience. Leadership experience preferred but not required. Sale experience preferred. Current valid driver's license and access to a reliable personal vehicle; except in New York City and Brooklyn. High School diploma or GED is required; college education is a plus. Work Environment & Physical Requirements Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions. Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting. Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs. Find additional career opportunities at careers.extraspace.com If you have experience in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales. If you are a current Extra Space employee, please apply through Jobs Hub in Workday. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applications Deadline: Applications will be accepted until the position is filled.
    $18 hourly Auto-Apply 60d+ ago

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