Intake Specialist
Vital Connect
Remote job
Purpose The Intake Financial Clearance Specialist role belongs to the Revenue Cycle team and is responsible for coordinating all financial clearance activities by navigating all pre-registration (to include acquiring or validating patient demographic, insurance, and other required elements along with insurance verification activities), obtaining referral authorization, or precertification number(s). The role ensures timely access to care while maximizing reimbursement. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations. This position reports to the Intake Financial Clearance Manager and requires interaction and collaboration with important stakeholders in the financial clearance process including but not limited to insurance company representatives, patients, physicians, and practice staff. **This is a fully remote role** Responsibilities Monitors accounts routed to registration, referral and prior authorization work queues and clears work queues by obtaining all necessary patient and/or payer-specific financial clearance elements in accordance with established management guidelines. Maintains knowledge of and complies with insurance companies' requirements for obtaining prior authorizations/referrals and completes other activities to facilitate all aspects of financial clearance. Acts as subject matter experts in navigating payer policies to get the appropriate approvals (authorizations, pre-certs, referrals, for example) for the ordered services to proceed. The Intake Financial Clearance Specialist is an important part of the larger patient care team and helps clinicians understand what payer requirements are necessary for the widest possible patient access to services. Supports staff at all levels for hands-on help understanding and navigating financial clearance issues. Uses appropriate strategies to underscore the most efficient process to obtaining insurance verification, authorizations, and referrals, including online databases, electronic correspondence, faxes, and phone calls. Obtains and clearly documents all referral/prior authorizations for scheduled services Works collaboratively with primary care practices, specialty practices, referring physicians, primary care physicians, insurance carriers, patients, and any other parties to ensure that required managed care referrals and prior authorizations are obtained and appropriately recorded in the relevant systems. When it is determined that a valid referral does not exist, utilize computer-based tools, or contact the appropriate party to obtain/generate referral/authorization and related information. Record the referral/authorization in the practice management system. Contact physicians to obtain referral/authorization numbers. Perform follow-up activities indicated by relevant management reports. Collaborates with patients, providers, and departments to obtain all necessary information and payer permissions prior to patients' scheduled services. Communicates with patients, providers, and other departments such as Utilization Review to resolve any issues or problems with obtaining required referral/prior authorizations. Work collaboratively with the practices to resolve registration, insurance verification, referral, or authorization issue to the extent that these unresolved issues impact the ability to obtain a referral/authorization. Escalates accounts that have been denied or will not be financially cleared as outlined by department policy Accept registration updates from various intake points, including but not limited to those received via paper forms, internet registration forms, telephones located in practices and direct calls from patients. Ensure that all updated demographic and insurance information is accurately recorded in the appropriate registration systems for primary, secondary, and tertiary insurances. Review all registration and insurance information in systems and reconcile with information available from insurance carriers. For any insurance updates, utilize any available resources to validate the updated insurance information, insurance plan eligibility, primary care physician, subscriber information, employer information and appointment/visit information. Contact patients as necessary if clarifications or other follow-up is required, and at all times maintain sensitivity and a clear customer friendly approach. For self-pay patients or patients with unresolved insurance, and for financial counseling, refer patients Patient Financial Counseling. Maintains confidentiality of patient's financial and medical records; adheres to the State and Federal laws regulating collection in healthcare; adheres to enterprise and other regulatory confidentiality policies; and advises management of any potential compliance issues immediately. Demonstrates knowledge & skills necessary to provide level of customer experience as aligned with BMC management expectations. Demonstrates the ability to recognize situations that require escalation to the Supervisor. Establishes relationships and effectively collaborates with revenue cycle staff to support continuous improvement aligned with management expectations as outlined. Takes opportunity to know and learn other roles and processes and works together to assist with process improvement initiatives as directed. Consistently meets productivity and quality expectations to align performance with assigned roles and responsibilities. Handle telephone calls in a timely fashion, following applicable scripting and customer service standards. Appropriately manage all calls by either working with the customer or referring the call to the appropriate party. Communicate with all internal and external customers effectively and courteously. Maintain patient confidentiality, including but not limited to, compliance with HIPAA. Perform other related duties as assigned or required. Requirements Qualifications High School Diploma or GED required, Associates degree or higher preferred. 1-3 years patient registration and/or Insurance experience desirable. At least one year of experience must be in a customer service role General knowledge of healthcare terminology and CPT-ICD10 codes. Complete understanding of insurance is required. Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers. Able to communicate effectively in writing. Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view. Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail. Must be able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. Basic computer proficiency inclusive of ability to access, enter and interpret computerized data/information including proficiency in Microsoft Suite applications, specifically Excel, Word, Outlook and Zoom. Displays a thorough knowledge of various sections within the work unit to provide assistance and back-up coverage as directed. Displays a deep understanding of Revenue Cycle processes and applies knowledge to meet and maintain productivity standards as outlined by Management Salary & Benefits The estimated hiring salary range for this position is $22/hr - $24/hr. * The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.$22-24 hourly 60d+ agoRemote Customer Service Representative
Mayobehavioralhealth
Remote job
Welcome to Mayo Behavioral Health! We are currently seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring that our patients receive the highest level of service and care. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you! Responsibilities: Provide exceptional customer service to patients and their families Answer incoming calls and respond to inquiries in a professional and timely manner Schedule appointments and assist with patient registration Handle patient complaints and resolve issues effectively Maintain accurate and detailed records of patient interactions Qualifications: High school diploma or equivalent Previous customer service experience in a healthcare setting preferred Excellent communication and interpersonal skills Ability to multitask and work efficiently under pressure Proficiency in Microsoft Office and electronic medical records systems If you are looking to make a difference in the lives of others and contribute to a positive work environment, apply now to join our team at Mayo Behavioral Health as a Customer Service Representative!$25k-33k yearly est. 60d+ agoService Specialist - Executive Health Desk
Mayo Clinic Health System
Remote job
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Qualifications Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred. Exemption Status Nonexempt Compensation Detail $22.83 - $32.71 / hour Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Rotating schedules Monday-Friday 6:30 am -5:00 pm. 8-hour shifts. On-site in Rochester, MN. Weekend Schedule Minimal on-call rotation (on-call work will be performed remotely.) International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Brianna Hanna$22.8-32.7 hourly 30d agoMedical Assistant - Surgical Services
Planned Parenthood of Greater Ohio
Columbus, OH
Hiring Incentive: $1,000 $250 on first pay and then $750 on first pay following successful completion of 6 months. Must still be employed, full/part-time, and in good standing at the time of each payout. (Please note that amounts will be prorated for part-time hires) COVID-19 vaccination is now optional for all Associates, contractors, volunteers, and vendors at PPGOH. While not required, staying up to date on COVID-19 vaccinations is strongly encouraged as the best way to protect yourself, our team, and the community we serve. For your convenience, COVID-19 vaccinations are available at our clinics. PPGOH remains committed to fostering a safe and healthy environment and will continue to review health and safety policies as needed. For information on additional local COVID-19 vaccine providers, visit COVID-19 Vaccine Provider Locations | COVID-19 (ohio.gov) Planned Parenthood of Greater Ohio is seeking mission-minded Associates to join us as full time (37.5 per week) Medical Assistant to serve our patients at our East Columbus Surgical Center. SUMMARY Performs a variety of client care services in accordance with agency policies and in a courteous and professional manner. Provides abortion information to clients, assists with abortion procedures and performs clerical functions, while ensuring quality client care and excellent customer service. The Abortion Care Assistant provides direct services in abortion care and is responsible for customer service skills in person. Must be pleasant, courteous and helpful. Requires an understanding of and commitment to quality healthcare and excellence in customer service; practice these values in relation with internal and external customers. Supports the revenue cycle through accurately and effectively managing cash collections, verifications, sliding fee scale, daily closing procedures, and charge closing procedures, and other related processes. WHY YOU SHOULD JOIN? Our Mission and Core Values We deliver innovative health care, education, and advocacy no matter what. Accountable - We take responsibility for our actions and decisions Adaptable - We embrace change and remain flexible and resilient Collaborative - We work together, valuing diverse perspectives Kind - We treat everyone with compassion and respect Non-judgmental - We create a safe and inclusive environment Solution-oriented - We each operate as champions who look for effective solutions to challenges Strategic - We approach our work with a clear vision and thoughtful planning BENEFITS Paid Time Off Paid Parental Leave Medical 90% employer-paid base medical plans for single coverage Dental Vision 100% employer paid Life Insurance 100% employer paid Accidental Death & Disability 100% employer paid Long Term/Short Term Disability 100% employer paid 401(k) with matching employer contribution up to 4% Nine (9) paid holidays per year Two (2) paid floating holidays per year Financial incentive program for certified bilingual staff WHAT YOU CAN EXPECT Customized interactive training and on-boarding program Gain and/or strengthen your experience in areas such as Collecting vital statistics Lab Techniques Injections administration Phlebotomy Proficiency in industry leading electronic health record system Opportunities to be promoted from within for those that demonstrate proficiencies and understanding of standard operating procedures over time and a commitment to positive patient experience Be a part of a team that provides critical health care and education to Ohioans WHAT YOU WILL DO Provides abortion clients with accurate information regarding PPGOH services, including questions pertaining to abortion and contraception options as well as funding sources. Prepares and maintains patient medical records. Maintains accurate records for patient registration, medical records, lab testing, etc. Verifies and correctly documents client payment method for abortion services as well as accurately determines eligibility for funding or private pay. Registers and schedules patients for services Determines client fees for abortion services. Collects, Posts, and Reconciles payments per all PPGOH billing and financial policies. Provides client with correct forms and ensures forms are completed in abortion services. Transfers/documents required information in the medical record checking the accuracy of all data per PPGOH protocol. Assists in surgical procedures. Provides appropriate and accurate patient education and information in abortion services. Provides pregnancy testing, information, and referrals. Collects and prepares lab specimens, including venipuncture and urine collection. Prepares abortion rooms and maintains cleanliness and inventory of the lab area and exam rooms. Handles medical waste utilizing universal precautions. Communicates with co-workers to keep client visits moving in a timely manner. Maintains confidentiality and exercises sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive issues with clients. WHAT YOU WILL BRING The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent required. Certification in Medical Assisting preferred OBGYN and recovery room experience in a healthcare setting desirable; family planning experience preferred. Experience demonstrating good communication skills. Trustworthy nonjudgmental manner. Ability to work with individuals of a diverse socioeconomic background. Commitment to the ethos, values, and service standards of Planned Parenthood. Bilingual in Spanish is highly desired (Interchange with Somali or Nepali depending on site) PROMISE TO OUR ASSOCIATES Planned Parenthood has served Ohioans with safe, accessible, and affordable health care for 100 years and welcomed more than 100,000 patient visits to our health centers in 2020. Every day, we fight to provide this care to everyone, no matter their income level, insurance status, zip code, color, creed, or country of origin. As a mission-driven health care provider, Planned Parenthood is dedicated to ending health disparities and achieving health equity among all races. We work on all levels through our health centers, educational programming, and public policy to make the greatest impact on the communities we serve. In order to become the leading organization for high quality reproductive health care, we continuously strive to create a supportive work environment that results in a positive experience for patients and associates alike. We find this support in our In This Together workplace values and service standards that bring associates together and foster an inclusive culture. Planned Parenthood of Greater Ohio (PPGOH) is an equal opportunity employer. We care for our business by ensuring that all of our decisions regarding the employment relationship, including the terms, conditions, and privileges of employment, are in accordance with our principles of equal opportunity. As a matter of PPGOH policy we affirm that we respect and honor all people and we will not discriminate against employees or applicants for employment on the basis of sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, race, color, ethnicity, religion, national origin, ancestry, age, disability, medical condition, genetic information, marital status, sexual orientation, political affiliation, military and veteran status, or any other legally protected characteristic. In addition to the above commitments, PPGOH seeks to have employees that reflect the broad diversity of those that we serve and we encourage all who are ready to be In This Together to apply.$27k-34k yearly est. 22d agoOffice Specialist - Position Starting at $16.51/hr
Ohiohealth
Hilliard, OH
**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. ** Summary:** Provides Administrative Assistance to the operations of appropriate department. Responsible for patient registration, including data entry of patient information and insurance verification. Answers telephone and directs calls appropriately. Greets customers and patients. **Responsibilities And Duties:** Confirm patient demographic information Verify insurance Provide great Customer Service Collect Co-pays Education of Insurance and Billing **Minimum Qualifications:** High School or GED (Required) **Additional Job Description:** Demonstrated customer service and telephone skills. Knowledge in basic word processing and spreadsheet software. Knowledge of insurance, registration or billing processes and medical terminology. 1-2 years previous secretarial experience in health care or medical office. **Work Shift:** Day **Scheduled Weekly Hours :** 24 **Department** Urgent Care Hilliard Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment$30k-34k yearly est. 7d agoRemote Program Specialist
Teksystems
Remote job
Program Specialist REMOTE - Equipment Provided Pay Rate: $21/hr Schedule Ranges: Monday - Friday between 8:30am-8pm EST (must have full availability within these hours) 4 Month Contract Description: + The Program Specialist is responsible for serving as the customer's primary point of contact providing operational and reimbursement support to complex programs. + The focus of the Program Specialist is to own issues and remove obstacles that prevent patients or providers from accessing the therapies requested. The Program Specialist will be a self-starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customer. + Will be required to manage a high-volume of customer facing tasks daily or be responsible for quickly and accurately performing data entry in the program's tracking system. Job Duties: + Agents will support high inbound calls; previous inbound experience is required with familiarity with medical terminology a plus. + Agents will be handling 60-100 inbound calls per day. Average handle time per call is 6 minutes. + Calls will include enrollment status, medication shipment status, general patient inquiries, outreach for missing information. Safety/adverse event experience is preferred. + Agents will be be expected to have 100% call quality. + Heavy call volume expected from February to March. + The Program Specialist must be disciplined with the ability to speak with customers, sit and talk for long stretches. Top Skills Details insurance claim, call center, insurance verification, health care, insurance, patient access, medical terminology, patient registration, prior authorization, inbound call, administrative support, customer service, Medicare, Medicaid Additional Skills & Qualifications - Call Center Experience: (High Volume) At least 2 year of previous experience. - Customer Service: Minimum 2 years of experience in healthcare required. - Remote Work Experience: Proven ability to work effectively in a remote setting. - Computer/Technology Proficiency: Comfortable with using various software and technology tools. - Strong Communication Skills: Excellent verbal and written communication abilities. - Empathy and Patience: Ability to understand and address customer needs with compassion. - Attention to Detail: Strong focus on accuracy and thoroughness. - Independent Work: Capable of working independently with minimal supervision. Preferred experience in any of these areas: - Major medical experience - Buy and bill experience - Acquisition channel experience - Insurance benefits verification support Experience Level Intermediate Level #eastpriority25 Job Type & Location This is a Contract position based out of Daytona Beach, FL. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.$21-21 hourly 12d agoHealthcare Scheduling, Connection Advisor Intermediate, Remote, Bilingual Spanish
Hcmc
Remote job
Healthcare Scheduling, Connection Advisor Intermediate, Remote, Bilingual Spanish (251598) Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc. , a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization. SUMMARYThe Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask efficiently-speaking with patients, scheduling appointments, documenting conversations, and resolving escalations-all while maintaining professionalism and composure in a dynamic environment. We are currently seeking a Connection Advisor Intermediate, Bilingual Spanish to join our Connection Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:30 PM, and will be held on campus for only 1 week. Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus. Purpose of this position: Under general supervision, the Connection Advisor Intermediate answers incoming calls and meets caller's needs; confirms all patient demographic information is current and complete, verifies insurance information, schedules, cancels, or reschedules appointments for assigned clinic or services using call center, electronic health record and department technology. Answers inquiries and questions, troubleshoots basic and more complex issues and provides information as needed. RESPONSIBILITIESAnswers assigned calls for more complex clinics and services; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages. Schedules, cancels and reschedules appointments for patients following standard work and departmental policies and procedures Handles complex scheduling that often requires multiple appointments or with different providers andmodalities Obtains and accurately captures demographic information and patient's health insurance information provided by the patient or caller Accurately completes multiple types of patient registrations in a professional, customer-oriented,timely manner while following departmental policies and procedures Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members Recommends and supports change and process improvement initiatives while working to upholdstandard process workflows and provide feedback as needed Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices Completes all work assignments within the time allowed Requests and processes payments for co-pays, pre-pays, and outstanding balances Meets all key performance and call quality standards Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed Performs other duties as assigned, but only after appropriate training QUALIFICATIONSMinimum Qualifications: High School DiplomaOne year data look-up/data entry experience Two years' experience in customer service involving complex analytical problem-solving skills One year experience in a call center with emphasis in a customer service/medical industry6 months of Connection Advisor Associate experience or specialized clinic operational experience One year of remote work experience Bilingual Spanish-OR-An approved equivalent combination of education and experience Preferred Qualifications:One year of post-secondary education Healthcare Call Center experience Working knowledge of Epic cadence and prelude Patient registration experience Knowledge/Skills/Abilities:Excellent organizational, analytical, critical thinking, and written and verbal communication skills Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds Ability to work in a team environment as well as independently Critical thinking skills and ability to analyze situations quickly and escalate as needed Ability to exceed quality standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations Technical proficiency in basic computer skills and applications like Microsoft Office, Outlook, and softphones Basic knowledge of medical terminology and health insurance Ability to work in a fast-paced, highly structured, and continually changing environment High level of attention to detail Active listening skills Ability to work independently and remotely Ability to become technically competent and are familiar with HHS's computerized systems and ability basic troubleshooting that support operations You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements. Department: Connection CenterPrimary Location: MN-Minneapolis-Downtown CampusStandard Hours/FTE Status: FTE = 1. 00 (80 hours per pay period) Shift Detail: DayJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: UnionMin:21. 92Max: 28. 36 Job Posting: Oct-13-2025$53k-96k yearly est. Auto-Apply 36m agoEpic EHR Clinical Apps Analyst (Epic MyChart, Ambulatory) - ITS-Clin Ambulatory
Aa083
Remote job
Epic EHR Clinical Apps Analyst (Epic MyChart, Ambulatory) - ITS-Clin Ambulatory - (2507081) Description Minimum Qualifications:Bachelor's degree in a related field, and one year of related experience or 6 months of career ladder experience with a UTMB-approved internship/fellowship. Must possess sufficient educational background and/or experience to perform clinical applications analysis or programming. An equivalent combination of education and experience relevant to the role may be considered for this position. Preferred Qualifications:IT experience - desktop, programming, Epic support. Current Epic certifications or proficiencies in any clinical application (My Chart, Ambulatory, ClinDoc, Orders). Job Summary:This position is responsible for the design, configuration, implementation, maintenance, and support of clinical applications of basic to medium complexity. Clinical applications include any software application used in support of the clinical enterprise including patient registration, patient billing, clinical documentation utilized in the ambulatory and inpatient settings, as well as applications for specific medical specialties such as, but not limited to, Radiology, Pathology, Oncology, Transplant, and Cardiology. Other responsibilities include providing basic to intermediate analysis and documentation of business and management problems to formulate clinical application requirements. Assists in providing solutions to routine problems utilizing more efficient operational procedures, workflows, and technology solutions. Job Duties:Responsible for solving routine issues and applying solutions for components of a clinical application or program. Modifies system configuration to maximize efficient use of clinical applications or programs. Assists in designing, debugging, documenting, and maintaining clinical applications and programs. Applies intermediate analysis and documentation skills to create and maintain clinical application documentation. Develops, maintains, and executes testing scripts. Gathers data and prepares clinical application documentation for existing and proposed procedures. Assists in establishing project plans, maintains priorities, and completes assignments within project timeframe. Demonstrates awareness and understanding of institution, department, and customer mission and goals. Defines and analyzes clinical problems; develops and verifies solutions; reviews clinical applications or programs for logical sequence and errors. Focuses on components of a clinical system rather than the whole system/application. Proactively partners with customers to understand and meet their needs. Participates as a team member. Adheres to internal controls and reporting structure. Performs related duties as required. This employee will be an analyst on the Epic Ambulatory team and will focus on all aspects of supporting and implementing Epic Ambulatory features. While this position is a remote position, analysts may be required to travel to be on-site to support implementations and therefore should live in the Greater Houston metro area. Other areas will be considered on a case-by-case basis. It's important to understand the job titles in this career family. They are listed in order from least experienced to most experienced:1. EHR Clinical Application Analyst - Least Experienced - This position2. EHR Clinical Application Analyst, Senior3. EHR Clinical Application Analyst, Lead4. EHR Solution Analyst5. EHR Solution Specialist - Most Experienced Salary Range:Actual salary commensurate with experience. Work Schedule:Mostly remote position, but needed on campuses on occasion. 8 am to 5 pm, and as needed also on occasion. Qualifications Equal Employment OpportunityUTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Primary Location: United States-Texas-GalvestonWork Locations: 0113 - Administration Bldg 301 University Blvd. Administration Building, rm 4. 102 Galveston 77555-0113Job: Information TechnologyOrganization: UTMB Health: RegularShift: StandardEmployee Status: Non-ManagerJob Level: Day ShiftJob Posting: Dec 15, 2025, 4:22:24 PM$66k-91k yearly est. Auto-Apply 3d agoFront Office Receptionist - Westerville, OH
Qualderm Partners
Westerville, OH
With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you! Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care. We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees. Not only do we offer aggressive compensation and benefit packages, but we offer a culture that is unsurpassed! Job Summary: The Front Office Receptionist will be responsible for accurate and timely patient registration utilizing medical systems. This individual will utilize facility medical necessity tool to verify appropriate patient insurance coverage. This work will need to be performed according to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members and all other medical professionals. Essential Duties and Responsibilities: Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries. Notes patient arrival in Practice Management System (EMR). Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system. Prepares necessary patient paperwork prior to patient's appointment. Calls “No Show” appointments to reschedule, makes appropriate notations in Practice Management System and sends letters to patients when necessary. Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions. Helps in emergency situations by quickly responding to patients in distress by using good reasoning and judgment. Reviews Practice Management System (EMR) for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System (EMR). Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payor type. Verifies if prior authorization from insurance is required; notifies Billing Department, if required. Responsible for keeping the reception area clean and organized. Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check in/out. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures, and reports changes as needed. Contributes to team effort by accomplishing related results, as needed. Routinely demonstrates superior customer service skills. Answers the telephone in a timely and polite manner. Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative and mature manner. Other duties as assigned by Practice Manager or Area Practice Manager. Requirements High School Diploma required; Associates Degree preferred 1 year customer service experience in health care office preferred Benefits Benefits of joining Qualderm Partners: Competitive Pay - Attractive compensation to reward your hard work Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year Company-Paid Life Insurance - Peace of mind with basic life coverage, with the option for additional plans Disability Protection - Short-term and long-term disability coverage to protect you in unexpected circumstances Additional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra security Employee Assistance Program (EAP) - Access confidential support for personal or work-related challenges Exclusive Employee Discounts - Save on products and services with special discounts just for you Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis. Compensation Range: $17.43 - $22.86 per hour. Final offer will be based on a combination of skills, experience, location, and internal equity.$17.4-22.9 hourly Auto-Apply 35d agoRevenue Cycle Analyst II / IS - Revenue Cycle / Full-time / Days
Children's Hospital Los Angeles
Remote job
**NATIONAL LEADERS IN PEDIATRIC CARE** Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los Angeles (CHLA) provides the best care for kids in California. Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year. From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children. The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering. Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient. And together, CHLA team members will turn health care into health transformation. Join a hospital where the work you do will matter-to you, to your colleagues, and above all, to our patients and families. The work will be challenging, but always rewarding. **It's Work That Matters.** **Overview** **This is a remote position. CHLA requires a primary residence in CA prior to start date.** **Purpose Statement/Position Summary:** The Revenue Cycle Informatics Analyst II position will be responsible for identifying appropriate solutions, making recommendations and carrying out the appropriate design, build, and testing to meet business requirements of the healthcare team utilizing the Electronic Health Record (EHR). The recommendations will include utilization of system functionality that could include but not be limited to Revenue Cycle solutions (i.e. patient registration, scheduling, HIM, charge capture, patient accounting) and other new functionalities. The Clinical Revenue Cycle Analyst will collaborate with other team members to ensure that the content and flow of information is consistent and integrated throughout EHR and provides seamless delivery of patient care. The Clinical Revenue Cycle Analyst must understand regulatory requirements including but not limited to: DNV, HIPAA, and Title 22. Clinical Revenue Cycle Analyst will serve as a liaison to all departments regarding enhancements, issues and requirements related to the electronic medical record. **Minimum Qualifications/Work Experience:** Required: 3+ years of experience designing, building, and testing experience with an electronic EMR within an acute care or outpatient health care setting with a focus on Cerner Revenue Cycle Solutions. **Education/Licensure/Certification:** Required: Bachelor's degree in business, organization development, or health-related field, or equivalent combination of relevant education and experience may be considered. **Pay Scale Information** USD $88,962.00 - USD $152,506.00 CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. CHLA looks forward to introducing you to our world-class organization where we create hope and build healthier futures. Children's Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health both here and across the globe. As a premier Magnet teaching hospital, you'll find an environment that's alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support. CHLA is dedicated to creating hope and building healthier futures - for our patients, as well as for you and your career! CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932. At Children's Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. CHLA is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance. Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process. Our various experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA. IS - Revenue Cycle$89k-152.5k yearly 60d+ agoData Entry Associate (Remote)
Workoo Technologies
Remote job
Under general supervision and in accordance to established policies and procedures, the Data Entry Associate reviews and codes medical documents and/or charge tickets as assigned. Identifies, documents and provides follow up on deficiencies. Processes edits/denials and makes necessary corrections. Performs all other duties as required. Job Description/Responsibilities: Reviews encounter to determine the appropriate action required. Evaluates medical records documentation to determine correct coding. Determines if accident date/type is applicable. Inspects each encounter for missing information and follows up with the appropriate party. Examines documents in various for missing information. Monitor multiple systems for actionable requirements. Provides liaison/departmental contacts with facts to help clear edits. Notifies management of any delays when documents are not received in a timely manner as determined by guidelines. Collaborate with and provide administrative support to the Department Manager as needed. Oversee the day-to-day operations of one or more designated teams or areas according to established policies & procedures including daily staff assignments & work schedules. Plan and revise as necessary daily staff assignments and schedules lunch and break times. Informs others as needed in a clear, concise manner; selects the proper mode of communication & includes appropriate parties. Verifies all written communication is grammatically correct and free of typographical errors. Answers phone and take complete, accurate messages. Make sure messages are routed to appropriate person in a timely manner. Notifies Manager promptly when problems arise with equipment, programs, etc. Utilizes effective time management techniques. Supervises all employees in a firm, fair, and consistent manner. Oversees training of personnel within the supervised area. Effectively demonstrates use of Situational Leadership Techniques to development commitment, action, and teamwork. Consistently demonstrates the ability to recognize, establish and deal with priorities. Reviews and analyzes all facts of a situation when developing a plan of action; considers all relevant data to make the most informed decision possible. Collaborates with the manager in the interviewing and employee selection process. Completes performance evaluations annually for each employee, based upon objectives, time frames, and collaborating with the manager. Recommends employees for specialized training, transfer, or promotion to ensure most effective utilization of individual skills. Recommends employee promotions, discharges, disciplinary action for personnel as appropriate based on carefully documented performance appraisals. Qualifications:Required Qualifications: High school diploma or equivalent. 2 years experience with medical billing, coding, and/ or medical records. Previous experience in patient registration Be able to type 40-50 words per minute or complete 8,000-10,000 keystrokes per hour; Basic computer skills. Business Office Education or similar coursework desired. Possess exceptional telephone and customer service skills Good written and oral communication skills Preferred: Three Years previous medical office experience Leadership in the field of healthcare preferred Knowledge of medical terminology and medical insurance Previous experience with Cerner, IDX, Powerchart Allied Global Marketing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other status protected under federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.$31k-60k yearly est. 60d+ agoCertified Coder: Revenue Integrity Specialist (F/T)
Optim
Remote job
Optim Health is seeking a full time Certified Coder: Revenue Integrity Specialist. This is a Remote position. Multiple positions available. The Revenue Integrity Analyst works with the management team of Revenue Cycle operations to drive business value by supporting revenue cycle management in the analysis of Revenue Cycle data as well as proactive identification of process improvement, chargemaster compliance and accuracy as well as charge capture opportunities and applying analytical and critical thinking to generate innovative and practical solutions to revenue cycle issues. Through research and analysis, the Revenue Cycle Analyst will assist with establishing benchmarks, and will act as a liaison between functional areas to ensure stakeholders understand and interpret data related to the benchmarks. Additionally, this position will assist in leading discussions regarding the data for the administrative, legal, operational, and financial opportunities for Revenue Cycle areas. Essential Functions and Responsibilities Includes the Following: 1. Understands and adheres to the Optim Health Performance Standards, Policies and Behaviors. 2. Assures the delivery of quality department /clinical services in accordance with established hospital and regulatory/accreditation agency standards. 3. Is responsible and accountable for the overall compliance of their assigned department. 4. Assures employee compliance with hospital and Human Resources policies and procedures as well government regulations and guidelines. 5. Assures competency and education requirements are satisfied as per hospital policy. 6. As required participates in the Performance Improvement Program as defined by the organization 7. Is responsible for participation in committees, task forces and projects as appropriate. 8. Assures the provision of a safe employee/patient environment. 9. Maintains knowledge related to the operations of their department. 10. Works collaboratively with all levels of the hospital interdisciplinary team and promotes the team concept within their department and hospital wide. 11. Demonstrates positive customer service, fosters positive employee relations and assures that staff adhere to the Customer Service Behavioral Standards. 12. Is supportive of hospital initiatives and projects and functions as a positive change agent. 13. Promotes a positive and professional image and is a role model, coach, mentor and resource for staff and peers. 14. Ensures compliance with all regulatory standards and policies. 15. Responsible for research and roll-out of federal and state updates pertaining to hospital and billing compliance 16. Works to protect revenue based upon regulatory compliance requirements. 17. Responsible for analysis of audit findings to report to senior management findings and recommendations to prevent future loss as well as protect current revenue. 18. Educates staff and other departments regarding federal and state laws as it pertains to hospital procedures and billing guidelines. 19. Disseminate government updates to healthcare providers, ensuring necessary changes are made to processes, chargemaster, and/or billing process as required within the time frame for accurate and compliant billing. 20. Works independently managing time lines, projects and audits to ensure compliance within required time frames and go live dates. 21. Responsible for hospital enrollment and revalidation of government agencies. 22. Handles billing office reporting to government agencies as required. 23. Manages audits both external and internal as it pertains to the billing office. 24. Responsible for communicating findings and overseeing corrective actions for audits within the operational units. 25. Responsible for upkeep of the charge master and ensuring the compliance and integrity of the charges and billing. 26. Performs charge master integrity audits as well as charge audits to ensure all revenue is captured appropriately at the account level and in the billing system. 27. Reviews billing edits to ensure accurate and complete billing following regulatory requirements, to resolve and prevent future edits. 28. Attends and participates in educational programs or activities to maintain current level of knowledge or expertise. 29. Insure proper billing protocols and guidelines are followed. 30. Works in conjunction with members of the management team and departments to respond to audits as well ensure compliance with state and federal regulations. 31. Develops and implements policies and procedures to insure compliance with all regulatory agencies. 32. Attends Management/Leadership meetings as required. 33. Utilizes multiple methodologies to communicate information. 34. Adheres to safety standards for employees and patients. 35. Interacts with hospital ancillary revenue departments, patient registration, and case management to ensure compliant practices and streamline revenue. 36. Participates in committees, task forces, projects, etc. as required. 37. Submits all other work reports as required/requested by the Division Administrator. 38. Designs, implements and maintains procedure manuals for all areas of responsibility. 39. Performs all other related duties as assigned EDUCATION Bachelor's Degree or a combination of equivalent education and experience; Must hold active and current Certified Coding credential REQUIREMENTS Minimum of 5 years increasingly responsible related experience, including coding auditing, analysis, education and training Coding and documentation expertise is a must Extensive knowledge of ICD-9, ICD-10, CPT and HCPCS coding principles and guidelines EDUCATION AND/OR EXPERIENCE: Bachelor's degree in Business Administration or Health Care Administration preferred; other related degrees will be considered based on applicability.$58k-90k yearly est. Auto-Apply 60d+ agoCommunity Health Worker/Promotor(a) de Salud
ZÓCalo Health
Remote job
at Zócalo Health Work from Home (Riverside) (Full Time) Compensation: $29.00 - $31.00 per hour About Us Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente . Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life. Our mission is to improve the lives of our communities-communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don't speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings. We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve. We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve. Role Description Our care model is designed to meet members wherever they are-whether in their homes, online or in their community. Community Health Workers are integral to our mission of providing culturally aligned and accessible care to the Latino community. They build trust through shared cultural and linguistic backgrounds, improving patient engagement and access to care. Zócalo Health is looking for a Community Health Worker to work directly with our patients to help them navigate their health and social needs. You will work with an assigned panel of members dealing with unmet social needs and numerous health conditions. You will educate patients on disease prevention and healthy behaviors, coordinate comprehensive care by scheduling appointments and facilitating follow-ups, and address social determinants of health by connecting patients with essential community resources. Your work enhances patient advocacy and satisfaction and reduces healthcare costs by preventing unnecessary hospital visits. You will also help organize community events and gather valuable health data, ensuring our care model is responsive to the community's needs, promoting overall health equity and better outcomes for our members. This position reports to the Community Health Worker Manager. You will work primarily in your community, with some work-from-home responsibilities. The Community Health Worker will contribute in the following ways: Play an active role in patient registration and enrollment, including organizing community engagement and outbound calls to patients. Conduct outreach (virtually and in-person) to patients scheduled for appointments and complete initial intake. Engage with a panel of assigned patients to provide care navigation, appointment logistics, prescription drug support, lab support, referral coordination, care plan adherence, and resource sharing. Assess for social determinants of health (SDOH) needs and enroll patients in SDOH programs, including care planning development, referral to community resources, coaching, and graduation planning. Collaborate with a multidisciplinary care team to contribute to care plans, triage requests, and solve complex patient needs. Document all patient and care team interactions across multiple systems and tools. Participate in community events to support patient activation and trust-building, including relationship-building with key contacts, facilitating group education sessions, and liaising with community organizations. Provide culturally and linguistically appropriate health education and information. Assist with federal and state support program enrollment, appointment scheduling, referrals, and promoting continuity of care. Support individualized goal setting using motivational interviewing. Conduct individual social needs assessments. Provide social support by listening to patient concerns and referring to appropriate support resources. Attend and participate in community events as a Zócalo Health representative. Coordinate internal clinical services. Qualifications Language/Culture Fluency (verbal and written) in English and Spanish. Knowledgeable of Latino customs and cultural norms (preferred) Education High school diploma or GED (minimum). Licenses/Certifications (CA only) Must possess a Community Health Worker certification, which included field experience as a requirement for completion -OR- Demonstration of 2,000+ hours of CHW work (paid or volunteer) in the past three years and willingness to obtain a Community Health Worker certification within 18 months of hire date Experience 1-3 years healthcare experience or healthcare navigation within the community. 2 - 5 years of community work, advocacy, engagement, or organizing. Previous working experience in related jobs (health promotion, project coordination, social research, administration). Familiarity with Google workspace. (preferred) Past experience documenting in an EHR. (preferred) Training in motivational interviewing. (preferred) Complementary competencies and skills Comfortable working with multiple computer applications simultaneously and willingness to learn new technologies and frameworks. Team player who builds effective working relationships. Ability to train others. Well-known in and have strong ties to the local Latino community. (preferred) Well versed in local resources to support SDOH needs. (preferred) COVID-19 vaccination requirement Zócalo Health requires all members of the care team to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work. Flexible and able to travel to other communities Willing to travel to support community events and in person patient appointments. Have reliable sources of transportation. Benefits & Perks Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company Comprehensive benefits (medical/dental/vision) Generous home office stipend Competitive compensation Generous PTO policy including 6 paid holidays. You must be authorized to work in the United States. We are open to remote work anywhere in the locations outlined in this job description. At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.$29-31 hourly Auto-Apply 32d agoRegistration Services Supervisor - Patient Registration - FT - Evenings
Stormont Vail Health
Remote job
Full time Shift: Second Shift (Evenings - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt Supervise and coordinate team member activities of the HSD Patient Registration Department to ensure all registration related processes are completed in a timely and accurate manner in accordance with departmental and organizational policies and procedures. Motivate team members to provide patients a positive and customer-focused experience during patient registration workflows and financial discussions. Education Qualifications High School Diploma / GED Required Bachelor's Degree Related degree field. Preferred Experience Qualifications 2 years Customer Service experience in a Patient Access/Registration experience in a hospital or physician office setting. Required Supervisory experience. Preferred Skills and Abilities Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Required proficiency) Ability to identify complex problems, review related information, evaluate options and implement appropriate solutions. (Required proficiency) Able to learn and understand basic medical terminology used in the service area. (Required proficiency) Licenses and Certifications SV RC New Hire Resource Person Training Course taught by the SV RC Education and Passing Exam Score of 95% or greater is required. Completion of department assigned education from a nationally recognized patient access education program is required. What you will do Perform functions and duties as a supervisor to include but not limited to the interview and selection of applicants for open positions; management of staff work schedules and assignments; payroll review and updates; performance appraisals; and provide guidance, coaching, counseling and discipline for department staff. Understand, document and perform all tasks performed by staff within area of responsibility. Works along-side staff when needed. Assist with the development and revision of the department's internal documents, procedural manuals, policies, procedures, standards and forms as needed. Monitor all work queues, reports and service area work volume and adjusts staffing and processes accordingly for ideal accuracy and productivity. Respond to needs of the department within required timeframe during on-call hours. Ensure customer concerns are processed in compliance with Stormont Vail policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues. Submit explanation of budget variances and contingency plans when requested/required. Ensures the proper utilization of resources to reduce waste and maximize productivity. Identifies and notifies management of customer service issues and potential process/system problems that cause billing and payment errors and assists in improvement implementation as requested. Serve as a liaison to other departments within Stormont Vail Health promoting cooperative relations and processes. Communicates need for workflow changes to staff as appropriate based upon changing situations. Accommodate and support the changes required to meet departmental and organizational goals and customer needs. Participates in workgroups, teams and various meetings as assigned. Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers. Travel Requirements 10% Travel to other locations. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Patient Facing Remote Work Capability On-Site; No Remote Scope Has Supervisory Responsibility Has Budget Responsibility Physical Demands Balancing: Occasionally 1-3 Hours Carrying: Occasionally 1-3 Hours Climbing (Stairs): Rarely less than 1 hour Crouching: Rarely less than 1 hour Driving (Automatic): Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Occasionally 1-3 Hours Grasping (Fine Motor): Frequently 3-5 Hours Grasping (Gross Hand): Frequently 3-5 Hours Handling: Frequently 3-5 Hours Hearing: Frequently 3-5 Hours Kneeling: Rarely less than 1 hour Lifting: Occasionally 1-3 Hours up to 30 lbs Pulling: Occasionally 1-3 Hours up to 30 lbs Pushing: Occasionally 1-3 Hours up to 30 lbs Reaching (Forward): Occasionally 1-3 Hours up to 30 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 30 lbs Repetitive Motions: Frequently 3-5 Hours Sitting: Frequently 3-5 Hours Standing: Frequently 3-5 Hours Stooping: Rarely less than 1 hour Talking: Frequently 3-5 Hours Walking: Frequently 3-5 Hours Working Conditions Combative Patients: Rarely less than 1 hour Infectious Diseases: Rarely less than 1 hour Noise/Sounds: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.$46k-60k yearly est. Auto-Apply 28d agoEmployee Training Specialist-Financial Counseling
Wvumedicine
Remote job
Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. This position will be responsible for development, design of training programs, special projects, quality assurance, and compliance training. Administer proficiency tests. Involvement with testing and installation of system upgrades. This position will be responsible for conducting training classes, course development with appropriate materials, and coordination and planning of new and refresher training courses. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High School Diploma or equivalent. EXPERIENCE: 1. Two (2) years' experience in revenue cycle (patient financial services/patient access). PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Bachelors in Business, Education, or Health Care related field. EXPERIENCE: 1. One (1) year experience in Training/Organizational Development or employee training activities. CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Provides education and training for revenue cycle operations applications throughout the healthcare organization. 2. Demonstrates thorough knowledge of hospital scheduling and patient access systems, patient accounting, and quality monitors. 3. Maintains comprehensive knowledge of 3rd party billing requirements and reimbursement principles. 4. Coordinates and provides appropriate training of new employees and re-training for current employees to assure appropriate to assure appropriate revenue cycle processing and patient experience including patient registration, schedule management, insurance eligibility, and Point of Service Collections 5. Generates schedules and educational tracking records for on-going employee education. 6. Provides education to all staff responsible for patient access and patient accounting processing activities throughout the organization. 7. Ability to coordinate and schedule on-the-job training with employees and management staff along with new and refresher programs. 8. Delivers training using lecture, demonstration, case studies, simulation, practical experience, and other interactive methods. 9. Coordinates education and training sessions with skill assessments with ongoing quality and productivity monitoring. 10. Follows a training plan in coordination with a plan for testing system applications with IT. 11. Administers competency assessment and skills checklist. 12. Collaborates with Revenue Cycle Trainer in determining the continuing education and professional growth needs of staff 13. Utilizes appropriate training materials for education and team building techniques. 14. Participates in development of employee performance capabilities and provides input into the performance management process. 15. Routinely Monitors Quality and Productivity. 16. Participates in revenue cycle management quality audit and reports back findings and recommendations. 17. Routinely informs appropriate management of problems and concerns relating to staff training and or quality of work. 18. Participated in design of training curriculum and methods to improvement effectiveness. 19. Maintains current knowledge of performance improvement processes as it applies to healthcare. 20. Attends courses in PI activities, system design, technical training, statistical analysis and other appropriate health related educational courses. 21. Participates in meeting the objectives of the work unit and goals of the department. 22. Promotes and contributes positively to the teamwork of the department by assisting co-workers, contributing ideas and problem-solving with co-workers as observed by supervisor. 23. Participates in performance improvement through planning and implementing change and maintaining and improving productivity through attendance and participation in staff meetings, committees, tasks forces, cross-functional groups, projects and discussion with hospital and medical staff as observed by supervisor. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Frequent walking, standing, stooping, kneeling, reaching, pushing, lifting, grasping and feeling are necessary body movements utilized in performing duties through the work shift. 2. Ability to stand for long periods of time. 3. Must be able to sit for extended periods of time. 4. Visual acuity must be within normal range. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Office type environment. SKILLS AND ABILITIES: 1. Good oral and written communication skills. 2. Ability to problem solve and make appropriate decisions. 3. Demonstrated ability to produce course outlines and handout materials. 4. Ability to use personal computers including knowledge of Microsoft Office products. 5. Knowledge of adult learning principles and educational theory. 6. Must have an excellent working knowledge in all areas of the patient access positions and a solid understanding of their role in the entire revenue cycle. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Non-Exempt) Company: SYSTEM West Virginia University Health System Cost Center: 535 SYSTEM Centralized Clearance Center$33k-47k yearly est. Auto-Apply 3d agoAppointment Scheduler
E.N.T. Specialty Partners
Remote job
Job Details Entry CAdENT Feldman Chevy Chase - Chevy Chase , MD Full Time High School $18.00 - $24.00 Hourly NoneDescription About Us: ENT Specialty Partners (ESP) provides unparalleled strategic, financial, and operational support to partnering ear, nose, and throat practices. We collaborate with clinics that provide a wide range of services in otolaryngology - head and neck surgery, audiology, allergy, facial plastic surgery, pulmonology, and physical therapy. Guided by excellence, service, principles, and innovation, ESP aims to become the foremost provider of ENT services in the country. Our dynamic team prioritizes people and fosters a collaborative community of healthcare professionals delivering exceptional employee and patient care. About the Role: The Appointment Scheduler is responsible for managing a high volume of inbound and outbound calls in a courteous and efficient manner. This role ensures accurate patient scheduling, supports initial patient registration, and provides outstanding customer service to all callers. What You'll Do: Manage large volumes of inbound and outbound calls while always identifying self and clinic name. Assist patients and other callers by providing direct support or routing calls to the appropriate party. Complete initial registration of new patients in accordance with established policies and procedures. Maintain professionalism and efficiency in all interactions with patients, staff, and providers. As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success. Qualifications Qualifications & Requirements: High School Diploma or equivalent required. Proficiency in electronic health record systems; experience with eClniical Works or similar platform preferred. Strong understanding of medical terminology. Patient care focused; ENT knowledge is a plus. Excellent verbal and written communication skills, with the ability to interact effectively with patients and staff. Strong organizational and multitasking skills, with attention to detail and the capacity to manage competing priorities. Behavioral Expectations: Attention to detail and accuracy. Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork. Ability to remain focused for extended periods and manage multiple tasks efficiently. Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor. Work Environment & Physical Expectations: Remote based. Ability to sit for extended periods, manual dexterity required for frequent computer and phone use. Job functions include coordination of functions in multiple office settings. Interact with clinical staff, providers and administrative staff. Why ESP? We offer competitive compensation and a full range of benefits, including: Medical, dental, and vision insurance 401(k) with Safe Harbor contribution Paid time off and holidays Optional short- and long-term disability Voluntary life and accident insurance Additional benefits including legal support, EAP, and more A collaborative, values-driven culture focused on growth and innovation$18-24 hourly 60d+ agoSenior EHR Clin Apps Analyst (Epic Cadence, Prelude, and Referrals), Remote - ITS-Enterprise Access
Aa083
Remote job
Senior EHR Clin Apps Analyst (Epic Cadence, Prelude, and Referrals), Remote - ITS-Enterprise Access - (2506510) Description Minimum Qualifications:Bachelor's degree in a related field and three years of related experience. An equivalent combination of education and experience relevant to the role may be considered for this position. Must possess sufficient educational background and/or experience to conduct clinical applications analysis and/or programming of intermediate to complex systems, analysis of clinical workflows, and system adoption strategies. Preferred Qualifications: Cadence, Prelude, and Referrals certification or accreditation,Community Connect experience. Job Summary:This position is responsible for the design, configuration, implementation, optimization, maintenance, and support of intermediate to highly complex clinical systems in compliance with all applicable regulations and organizational policies. Clinical applications include any software application used in support of the clinical enterprise including patient registration, patient billing, clinical documentation utilized in the ambulatory and inpatient settings, as well as applications for specific medical specialties such as, but not limited to, Radiology, Pathology, Oncology, Transplant, and Cardiology. Other responsibilities include providing intermediate analysis and documentation, formulating logical statements of business and management problems to develop requirements for configuration of clinical applications, and providing solutions to intermediate to complex problems utilizing more efficient operational procedures, workflows, and information technology solutions. This role also requires an understanding of the assigned system applications, functions, and features end-users would experience. Job Duties: Solves intermediate to complex technical issues in complex clinical applications. Applies intermediate to advanced analysis skills to create and maintain clinical application documentation. Identifies, designs, and verifies solutions with other clinical applications. Manages multiple activities within the scope of the project; may function as project lead. Designs and/or modifies clinical plans and procedures, as appropriate, and follows project plans to ensure project success. Prepares detailed specifications from which intermediate to complex clinical programs will be configured. Assists in coordinating the implementation of intermediate to complex clinical systems. Assists in the cost justification of clinical system changes and information technology resources. Proactively partners with customers to understand and meet their needs. Researches new technological solutions, verifies, and applies solutions of others and self. Serves as a role model to EHR Clinical Applications Analysts. Applies analysis and documentation to support and understand problems. Understands components within a complex clinical system, as well as interactions with other intermediate to complex clinical applications. Demonstrates awareness and understanding of the institution, department, and customer mission and goals. Provides status updates to project leadership. Salary Range: Actual salary commensurate with experience. Work Schedule: Remote position. 8:00 a. m. to 5:00 p. m. , and as needed on occasion. Qualifications Equal Employment OpportunityUTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Primary Location: United States-Texas-GalvestonWork Locations: 0113 - Administration Bldg 301 University Blvd. Administration Building, rm 4. 102 Galveston 77555-0113Job: Information TechnologyOrganization: UTMB Health: RegularShift: StandardEmployee Status: Non-ManagerJob Level: Day ShiftJob Posting: Nov 17, 2025, 9:54:40 PM$84k-113k yearly est. Auto-Apply 31d agoMedical Assistant -Community Care clinic
Ohiohealth
Grove City, OH
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: This is a Walk-In Clinic M-Th 8:30am-6pm and F 8:30am-5pm. The associate will have a rotating shift with start times either from 8:30am to 5pm or 9:30am to 6pm. This clinic will treat walk-in patients and connect them to resources for ongoing care. MINIMUM QUALIFICATIONS High School Diploma or Equivalent AND one of the following: · Completion of a High School Medical Assistant Career Technical Program, or · Graduation from an accredited School of Medical Assisting, or · Completion of Military Medic training, or · Certification as a Paramedic (EMT-P), or · At least one year of experience as a physician-trained Medical Assistant in a similar clinical setting. This position is responsible for administrative and clinical duties delegated by the physician. The Medical Assistant is responsible for assisting physician with patient care in compliance with the Ohio Administrative Code. Other responsibilities include, but are not limited to, routine clinical and administrative duties as needed to meet the needs of the practice to which it is assigned. The duties of the Medical Assistant vary from office to office based on size and specialty of the practice. This position will also assist with providing Administrative Assistance to the operations of appropriate department. Responsible for patient registration, including data entry of patient information and insurance verification. Answers telephone and directs calls appropriately. Greets customers and patients. Responsibilities And Duties: Facilitates efficient and effective patient flow including preparing the patient for the visit and providing specific services as determined by providers in accordance with provider licensure, OH policy and scope of practice. Successful completion of Care Connect EMR documentation skills. Performs necessary administrative duties that assure all information is current and updated. Includes maintenance and monitoring of EMR in basket. Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions to appropriate dept/unit personnel. Communicates with patients and customers in a respectful and caring manner. Communicates, collaborates, and anticipates the needs of the health care team to ensure continuity and quality of care and coordination of services. Collects and monitors patient data; reports patient data and patient need as directed. Maintains documentation guidelines around patient chargeable items/services. Ensures processes and services are continuously monitored for quality, cost effectiveness, and efficiency. Engages in process and quality improvement activities. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility. Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required continuous training and education, including department specific requirements. Promotes and advocates for patient quality, safety, and experience initiatives. Acts as a role model. Serves as SME/resource to the dept/unit/practice in areas such as quality, performance improvement, and EMR (i.e., EPIC Super User). Has oversight of efficient and effective patient flow including preparing the patient for the visit/admission and providing specific services and education as determined by the providers in accordance with licensure and policy. Leads and supports development of standard work and develops necessary customizations. Functions as a clinical preceptor and is responsible for training new staff. Is compliant with scope of practice. Minimum Qualifications: High School or GED (Required) BLS - Basic Life Support - American Heart Association, CMA(ARMA) - Certified Medical Assistant - ARMA American Registry of Medical Assistants Additional Job Description: This is a Walk-In Clinic M-Th 8:30am-6pm and F 8:30am-5pm. This clinic will treat walk-in patients and connect them to resources for ongoing care. MINIMUM QUALIFICATIONS High School Diploma or Equivalent AND one of the following: Completion of Medical Assistant Career Tech Program Completion of School of Medical Assisting Military Medic Training Paramedic (EMT-P) Training Work Shift: Day Scheduled Weekly Hours : 40 Department Population Health Clinic Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment$30k-34k yearly est. Auto-Apply 60d+ agoPatient Registration Specialist (Remote)
Access Telecare
Remote job
Who we are: Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission's Gold Seal of Approval and has maintained that accreditation every year since inception. We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out. What you'll be responsible for: We are seeking an experienced and detail-oriented Patient Registration Specialist. The Patient Registration Specialist will support the team by accurately capturing patient demographic data and insurance coverage details to ensure correct insurance billing. This role requires a strong understanding of healthcare eligibility processes and insurance verification protocols throughout the assignment. What you'll work on: * Perform comprehensive patient registration, including obtaining accurate demographic and insurance information from multiple Electronic Medical Record (EMR) systems and entering this info into Access TeleCare's billing system * Verify insurance eligibility and coverage benefits using payer portals, phone calls, and real-time eligibility tools * Identify and resolve issues related to insurance eligibility, including coordination of benefits and out-of-network policies * Escalate complex coverage or registration issues to management or the billing department as needed * Maintain compliance with HIPAA and all regulatory guidelines regarding patient data and insurance handling * Other duties as assigned What you'll bring to Access TeleCare: * High school diploma required * A minimum of 1-2 years' experience in Revenue Cycle, Registration and Medical Billing * Solid understanding of registration and billing * Knowledge of medical terminology, anatomy, and physiology * Must also have a focus on regulatory and billing requirements * Ability to maintain confidentiality * Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments * Demonstrated proficiency with Microsoft office programs (Excel, Word, and PowerPoint) communication, and collaboration tools in various operating systems * Ability to work effectively under deadlines and self-manage multiple projects simultaneously * Strong analytical, organizational, and time management skills * Flexibility, detail-oriented, and adaptability in a fast-paced environment * Ability to thrive in a high growth, fast-paced organization and 100% Remote based environment * Must be able to remain in a stationary position 50% of the time About our recruitment process: We don't expect a perfect fit for every requirement we've outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 2 interviews via Zoom. Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.$21k-29k yearly est. 2d agoPSA/Referral Coordinator I - Bilingual Preferred
Health & Hospital Corporation
Remote job
Division:Eskenazi Health Sub-Division: Hospital Schedule: Full Time Shift: Days Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis. Overview of the Health Connections Team: When faced with a health care situation or looking to establish care, many people don't know where to start. Eskenazi Health Connections can help by facilitating patient/client needs such as: establishing a new patient/client well or healthcare appointments, scheduling return care appointments, and other patient/client related requests. Where Do I Fit In? Eskenazi Health Connections supports to link patients/clients who call for primary and specialty care services, including scheduling appointments, medication refill inquiries and assistance with managing acute and chronic health conditions. This requires each Connections PSA/Referral Coordinator to maintain positive customer interaction, as the coordinator answers incoming patient/client telephone calls regarding Eskenazi Health services. What Does Training Look Like? We have dedicated trainers who will assist with learning the role! We have a comprehensive training for the first 3 weeks, 8:00am-4:30pm; Mon-Fri. During this timeframe new team members will be introduced to the department, systems and policies in place, role definitions and metrics as it pertains to individual productivity. Continued support is provided by both trainers, and seasoned staff who support in the PSA/Referral Coordinators II role. Schedule: We are open 24/7, therefore we have a variety of 8-hour shifts that could be available - day shift will start at 7:30am, 8:00am, 8:30am, or 9am, a mid-shift 11:00am-7:30pm, evening shift which is 3:00pm-11:30pm and, night shift for seasoned staff from 11:00pm-7:30am. The scheduled days are either Mon-Fri or four set days during the week and every other weekend. * We also have PRN opportunities to assist with coverage for times we experience higher call volumes. There is a requirement to be available at least one weekend day, per pay period* Am I Able to Work from Home? All new team members will work on site at, 720 Eskenazi Ave. Working from home is an earned opportunity for those whom overall attendance and performance meets individual, departmental, and organizational expectations. Am I Qualified? 2 years of experience in call center, patient registration, scheduling, health information management, or other similar experience in healthcare setting required * High School diploma or equivalent required; Associate's degree is preferred * Certificate in medical terminology highly preferred I am Interested! What is the Interview Process? We will review your application in consideration of being invited to complete the first step of our interview process, a one-way video interview. Once completed, the one-way video interview is reviewed in consideration of being scheduled for a live video interview with the leadership team - to share more about the opportunity, the department/team, answer your questions, and learn more about you and your experience! Essential Functions and Responsibilities * Receives inbound and places outbound telephone triage unit patient and scheduling calls, handling a variety of calls (i.e., establishing a new patient/client well or healthcare appointments, scheduling return care appointments, and other patient/Client related requests) * Identifies the patient within the Eskenazi Health network * Adapts activities/behaviors to reflect and ensure adequate service appropriate to the age of the patient served, (i.e., neonatal, infant, pediatric, preschool, school-age, adolescent, adult, and geriatric) * Provides the highest quality of customer service to patients * Schedules appointments; enters appointment date and time * Responds and acts quickly, giving attention to detail; escalates delays in resolving patient concerns * Answers patient telephone inquiries regarding Eskenazi Health, Specialty Clinics and Ambulatory Care * Obtains and verifies medical record number for existing callers; obtains and provides number for new callers; refers all inquiries to the appropriate areas of services * Documents all inquiries for medical, legal, and statistical purposes * Informs Connections nurse of callers with emergent symptoms for triage and serves as clinic liaison to assigned clinics * Informs patient and/or family of the patient obligation policy, directing patient to financial counselors when patient has no coverage for ordered procedure or visits Knowledge, Skills, and Abilities * Demonstrates a positive demeanor, exemplary customer service skills, and excellent oral and written communication skills, including age/education appropriate communications * Possesses basic mathematical and analytical skills to resolve referral issues as they relate to physician schedules, patient care needs, and organizational standards * Ability to establish priorities, multitask, meet deadlines, and follow written and verbal instructions * Competency in use of standard office equipment, Windows, Word, Chrome, and Excel Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few. Nearest Major Market: Indianapolis$28k-33k yearly est. 22d ago