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  • Quality Manager - Automotive

    Plastic Executive Recruiters

    Columbus, OH

    AUTOMOTIVE QUALITY MANAGER This role leads the quality function for a Tier 1 automotive manufacturing operation, with responsibility spanning injection molding, secondary processes, assembly, and end-of-line testing. The Quality Manager owns plant-wide quality performance, customer-facing quality issues, and the continuous improvement systems that support long-term operational stability. KEY RESPONSIBILITIES Lead and develop a multi-shift Quality organization, including quality engineers, team leaders, and technicians Drive plant-wide quality improvement initiatives across injection molding, secondary operations, assembly, and testing processes Establish, maintain, and improve quality systems aligned with automotive customer and certification requirements Own customer quality performance including complaints, audits, safe launches, and corrective actions Lead supplier quality improvement activities including audits, performance reviews, and corrective action follow-up Implement and maintain structured continuous improvement programs such as layered process audits, 6S, and critical process tracking Develop and manage quality documentation including SOPs, control plans, PFMEAs, inspection standards, and work instructions Train and develop the quality team in structured problem-solving and continuous improvement methodologies, including Six Sigma Track quality metrics, identify trends, and lead countermeasure development through cross-functional collaboration Communicate quality performance, risks, and improvement plans to plant leadership and senior management REQUIREMENTS Bachelor's degree in Engineering or related technical field, or equivalent experience 8+ years of quality experience in an automotive manufacturing environment 2+ years of leadership experience managing quality teams Strong working knowledge of automotive quality systems, customer requirements, and audit processes Experience leading corrective actions, supplier quality initiatives, and new program launches Background in continuous improvement methodologies such as Six Sigma or similar structured approaches Proficiency with Microsoft Office tools and quality reporting systems Confident communicator who can advocate for the plant when working with customers and suppliers BENEFITS Relocation assistance available Comprehensive benefits package including medical, dental, vision, life insurance, 401(k) match, and tuition assistance This is an onsite leadership role within a fast-paced automotive manufacturing environment. Visa sponsorship is not available. Explore more opportunities at **************************
    $67k-104k yearly est. 15h ago
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  • Inside Property Adjuster (Property Specialist II)

    Encova Insurance

    Columbus, OH

    The salary range for this job posting is $55,132.00 - $88,210.00 annually + bonus + benefits. Pay Type: Salary The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process. Encova Insurance is seeking an Inside Property Adjuster (Property Specialist II) for a home-based opening. While the preferred candidate will reside in Ohio or a surrounding state, we are open to hiring anywhere within our payroll footprint as seen on our careers page. In this role, you will report to a Manager, Property Claims. Are you a Referral? If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team. Unique residence requirements are listed in each job posting, please review closely for details. Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin. JOB OBJECTIVE: Investigate, evaluate, estimate and process property claims primarily by phone or other internal communication channels. ESSENTIAL FUNCTIONS: Work in claims operations handling primarily: Personal and commercial losses including structure, contents, ALE, scheduled property and business income losses Contents claims Coverage questions Provide customizable claims service to our insureds by appropriately assigning preferred contractors and/or independent adjusters to assist with field work. Review work of all assigned independent adjusters and preferred contractors for quality and timely service. Assist resolution specialists with tasks assigned, such as assisting with contents valuation and depreciation holdback. Comply with claims organization's policies and procedures for contact and communication, verification of coverages, determination of liability, investigation of losses, determination of claims values, completion of forms, and reports and negotiation and settlement of claims. Must be capable of investigating and closing a minimum average of 70 (85 for primarily contents) elements per month. Assist in catastrophe claims handling throughout the company operating territory, requiring overnight travel or extended stays upon request. Serve as a member of claims and other company integrated teams as assigned. OTHER FUNCTIONS: Obtain and maintain all applicable adjusters licensing. Must pass the claims adjuster license exam(s) for applicable states within 6 months of being hired. Maintain open lines of communication with agents, sales representatives, marketing and underwriting associates. Perform other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: This position requires experience as an Encova Insurance inside property specialist or its equivalent in the industry. 5 years' property experience handling residential and commercial losses strongly preferred. The internal candidate must have achieved an overall performance rating of at least "Meets Expectations" in the last two annual performance reviews. The candidate must actively demonstrate the skills and abilities listed in the resolution specialist job description and must demonstrate good judgment in making decisions, good communication skills, and excellent people skills including positive, professional working relationships with associates, peers, agents, sales representatives, underwriters, marketing personnel and the public, good negotiation skills, and satisfactory setup and monitoring of all claims. The candidate must have a thorough knowledge of claims settlement techniques, Encova's personal and commercial policy products, current legal decisions affecting claims handling, company procedures, policies and practices. A college degree or equivalent in insurance or business is required. Continuing insurance education is desired and may be obtained through IIA and/or CPCU or other accredited insurance education provider. This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons. Ready to join our team? At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential. What you can expect from us In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to: Health, Dental & Vision Insurance Company-provided life and income protection plans Eligibility to participate in a company incentive bonus program 401(k) Retirement Plan - 100% company match up to 7% on annual salary Paid Time Off, Paid Holidays, and Floating Holidays Flexible Work Arrangements - Hybrid and remote depending on the role We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally. Encova Insurance is an EOE/E-Verify employer. #LI-Remote#LI-LP1
    $55.1k-88.2k yearly 4d ago
  • Customer Support Manager

    Gradient Labs 3.2company rating

    Remote job

    Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.
    $110k-130k yearly Auto-Apply 29d ago
  • Senior Strategic Support Specialist

    Datacor 4.1company rating

    Remote job

    About Us: Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers' most difficult problems. We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications. The Role: We are seeking a talented and driven individual to join our team as a Strategy Support Specialist. In this role, you will manage strategic support accounts and coordinate delivery management for various projects. You will work closely with clients to understand their needs, develop tailored support strategies, and ensure the successful execution of projects. Your ability to build strong relationships with clients and internal stakeholders will be crucial in driving customer satisfaction and project success. You will also monitor project progress, identify potential risks, and implement solutions to keep projects on track. As a Strategic Support Specialist, you will be crucial in providing strategic support to our clients, ensuring they receive the highest level of service and expertise. This role involves working closely with various departments to deliver tailored solutions that align with and enhance our clients' operational efficiency and strategic goals. Your expertise will help us achieve our goals of improving customer engagement and operational efficiency. If you are a strategic thinker passionate about delivering exceptional support and driving project success, we want you on our team. Responsibilities: Strategic Account Support Build strong relationships by acting as the main point of contact for all client-submitted cases. Ensure regular follow-up and continuous communication. Provide the highest level of support by quickly diagnosing and resolving client issues. Ensure KPIs are being met regularly. Establish a help desk to help desk partnership: Coordinate with the client's help desk team to ensure seamless communication and collaboration. This includes sharing best practices and providing mutual support for complex issues. Schedule and lead regular meetings with the client to review open cases, trends in cases, and opportunities for training and optimization. Develop escalation procedures: Create clear escalation paths for unresolved issues, ensuring that internal and client teams know the process and can act quickly to resolve critical problems. Monitor and improve help desk performance: Review help desk metrics and performance indicators regularly to identify areas for improvement and implement strategies to enhance overall support quality. Identify gaps in system usage and propose scalable, process-driven solutions. Create and distribute regular reports and dashboards for client review. Follow best practices for Knowledge Management. Contribute to both internal and client-facing documentation and knowledge bases. Participate in and develop training for continued learning and growth. Enhanced Care Services Act as Delivery Manager for projects estimated under 20 hours, ensuring tasks are assigned to appropriate project managers, hours are tracked, and staying within scope. Provide definitions of cost and effort for projects. Monitor and communicate project status updates: Report weekly updates to leadership. Document timelines, risks, and contingency plans to keep projects on track. During regularly scheduled meetings, provide updates on hours used, project status, risks, and follow-up actions to the customer. Be an Advocate for your customer: Scope and refine requests for development enhancements. Collaborate with various departments to ensure project success. Be an Advocate for Datacor: Spot potential areas for expansion and innovation within clients' businesses. Success Metrics: Standard Support KPIs: Response, Communication, Resolution time, Backlog/Aged Backlog, Customer Satisfaction, and other project measurements as needed. On-time delivery for optimization projects. Client engagement and executive alignment across support and services projects. Internal contribution to knowledge sharing, documentation, and process standardization. Qualifications: Bachelor's degree in Computer Science, IT Management, Manufacturing, Business Administration, or related field (or equivalent experience). 2-3 years of Datacor ERP experience required. Strong understanding of help desk to help desk models of customer support. Strong organizational skills with attention to detail and the ability to prioritize and complete support cases and projects on time. High proficiency with Microsoft Office and business productivity tools. Excellent verbal and written communication, time management, interpersonal, and presentation skills. Strong desire to provide Best-in-Class customer service. Process-driven mindset focused on repeatability and scalability. Passion for analyzing data, solving problems, and driving continuous improvement. Ability to thrive in cross-functional, collaborative environments.
    $92k-169k yearly est. Auto-Apply 11d ago
  • Specialist - Outreach-Fixed Term

    MSU Careers Details 3.8company rating

    Remote job

    The National Center for Pavement Preservation (NCPP) at Michigan State University is seeking a Bridge Preservation Specialist to support bridge preservation initiatives at regional and national levels. This role requires a proactive, entrepreneurial mindset to identify and secure research funding, develop training programs, and expand bridge preservation initiatives. The ideal candidate will innovate, build partnerships, and pursue growth opportunities that advance NCPP's mission. Rather than simply executing existing projects, they must think strategically, seize opportunities, and drive new initiatives that benefit bridge preservation efforts nationwide. This is a one-year fixed-term position with the possibility of renewal based on continued funding, positive performance reviews, and mutual agreement. Key Responsibilities The successful candidate will lead, organize, and facilitate regional and national bridge preservation partnership meetings. This includes developing meeting agendas, coordinating with speakers and moderators, and managing logistical arrangements. Additionally, the specialist will facilitate workgroups, meetings, and conferences to support bridge preservation initiatives, ensuring effective collaboration among stakeholders. In addition to outreach efforts, this position will identify and pursue research and funding opportunities in bridge preservation. As a technical expert, they will contribute to research projects and initiatives while maintaining an up-to-date understanding of industry advancements and best practices. This role requires an entrepreneurial mindset to strategically seek growth opportunities that further the mission of NCPP. The specialist will also play a crucial role in training and advocacy, providing expertise to support NCPP's bridge preservation activities. They will represent and promote bridge preservation at both national and local meetings, strengthening industry engagement. Furthermore, they will develop training programs and outreach strategies that address the evolving needs of partners and stakeholders, ensuring the effective dissemination of knowledge and best practices in bridge preservation. Additional duties as assigned. Extensive travel is required. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Degree Masters -Civil Engineering or a closely related field Minimum Requirements Master's degree in civil engineering or a closely related field. Minimum of 5 years of practical experience in bridge preservation. Expertise in bridge maintenance operations, construction practices, materials, and bridge design. Strong leadership skills and experience in organizational and strategic planning. Proven ability to identify and secure research funding opportunities. Experience in writing technical proposals and research reports. Effective communication skills (verbal and written), including the ability to collaborate and train using remote technologies. Demonstrated ability to develop and maintain relationships with diverse stakeholders. Desired Qualifications Licensure as a Professional Engineer (PE). Experience working with a transportation agency. Background in program development, operational oversight, and budget management. Experience in developing and delivering professional training courses, workshops, or seminars. Required Application Materials A cover letter detailing your interest and qualifications. A current resume/CV. Contact information for three professional references. Special Instructions Review of applications will begin on May 14, 2025 and continue until the position is filled. For additional information, contact Patte Hahn at hahnp@egr.msu.edu Review of Applications Begins On 05/14/2025 Remote Work Statement MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon. Website https://www.pavementpreservation.org/ Department Statement Michigan State University is a global leader in engineering research and education. The National Center for Pavement Preservation is dedicated to advancing transportation infrastructure through innovative solutions in pavement and bridge preservation. This role offers the opportunity to make a national impact while working with a collaborative and expert team. MSU Statement Michigan State University has been advancing the common good with uncommon will for more than 160 years. One of the top research universities in the world, MSU pushes the boundaries of discovery and forges enduring partnerships to solve the most pressing global challenges while providing life-changing opportunities to a diverse and inclusive academic community through more than 200 programs of study in 17 degree-granting colleges.
    $40k-56k yearly est. 60d+ ago
  • Remote Hospitality Customer Advisor / Live Chat Support Agent

    Evolution Sports Group

    Remote job

    Remote Hospitality Customer Advisor / Live Chat Support Agent Evolution Sports Group is a leading sports management company that specializes in providing top-notch hospitality services to sports events and tournaments worldwide. With a team of dedicated professionals, we strive to deliver exceptional customer experiences and create unforgettable memories for our clients. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Hospitality Customer Advisor / Live Chat Support Agent. In this role, you will be responsible for providing top-notch customer service to our clients through live chat support, ensuring their satisfaction and loyalty to our company. Key Responsibilities: - Respond to customer inquiries and resolve issues through live chat support in a timely and professional manner - Provide accurate and detailed information about our hospitality services, packages, and events to customers - Assist customers in making reservations, changes, and cancellations as needed - Handle and resolve customer complaints and escalate issues to the appropriate team members when necessary - Maintain a high level of knowledge about our company, services, and events to effectively assist customers - Collaborate with other team members to improve the overall customer experience and identify areas for improvement - Keep detailed records of customer interactions and transactions for future reference Qualifications: - Previous experience in customer service or hospitality is preferred - Excellent communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving and conflict resolution skills - Proficient in using live chat and other communication tools - Knowledge of sports events and tournaments is a plus - Flexibility to work evenings, weekends, and holidays as needed Benefits: - Competitive salary and benefits package - Opportunities for career growth and development within the company - A dynamic and inclusive work environment - Complimentary access to sports events and tournaments - Training and support to enhance your skills and knowledge in the hospitality industry If you are passionate about providing exceptional customer service and have a love for sports, we would love to hear from you! Join our team at Evolution Sports Group and be a part of creating unforgettable experiences for our clients. Package Details Compensation & Bonuses Competitive Pay Rate: $40-$60/hr based on experience and performance Paid Training: $40/hr for 1-week onboarding training Training Completion Bonus: $700 instant incentive after setup and training Work Schedule Flexible Scheduling: Choose Full-time (30-40 hrs/week) or Part-time (20 hrs/week) Options for morning, afternoon, or evening schedules No weekends required unless preferred Remote Work & Equipment 100% Remote Position - U.S.-based only Company-Provided Home Office Setup, including: High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support Employee Benefits Package Paid Time Off (PTO) + Paid Sick Days Health, Dental & Vision Insurance Mental Health Support Access (virtual consultations) Paid Holidays 401(k) Retirement Savings Option (where applicable) Career Growth & Stability Guaranteed long-term placement with stable weekly hours Fast-track promotion opportunities every 3-6 months Company-sponsored certifications & skills training Internal mobility program - move into leadership, QA, HR, or project roles Extra Perks Monthly wellness allowance Employee recognition rewards Birthday stipend or digital gift card Annual performance review with salary increase potential
    $38k-50k yearly est. 40d ago
  • Client Advocate Executive

    Healthcare Services 4.1company rating

    Remote job

    Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: *************************************************************************************** applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Client Advocate Executive 3M Health Care is now Solventum. At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You Will Make in this Role As a Client Advocate Executive, you will serve as a trusted advisor and strategic partner to some of the most innovative healthcare organizations globally. This role is designed to influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum's position as a leader in Health Information Systems. The CAE will be expected to cultivate executive-level relationships, drive top quartile client performance, proactively removing barriers inhibiting success and looking for growth opportunities within the organization. The ideal candidate will have hospital/healthcare system workflow and analytics knowledge, a working knowledge of the Health Information Systems product portfolio and the ability to function as an advocate for both the client/partner and HIS through their relationships. Driving best practice performance to assist organizations, achieving top quartile performance, effective revenue cycle processes and clinical efficiencies and outcomes Working with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio Nurture and build relationships with CXO, VP and Department Managers to maximize value across the regional market segment. Advise clients on business process and customer workflow improvement that takes place in this changing market segment. Drive cross-functional focus on Customer Outcomes, Value, and Experiences As a Client Advocate Executive, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Client Care & Advocacy - Cultivate executive-level relationships, positioning Solventum as a strategic partner and thought leader. Leverage performance insights to guide client decisions and shape long-term partnership strategies. Coordinate with internal Health Information Systems departments to raise client issues and concerns. Engage with technical teams for any integration needs. Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements. Serve as the client's advocate within Solventum, articulating partnership value and influencing internal priorities. Elevate client visibility through strategic recognition programs and reference opportunities. Retention and Revenue - responsible for continued partnership and success with Health Information Systems on existing products/services and for recognizing additional business needs/sales opportunities with the client. Be in alignment with sales team as new needs arise. Monitor for emerging risks and escalate to implementation, support, and development functions when warranted. Identify potential products/solutions at risk and escalate to business leaders Identify growth opportunities and collaborate with sales teams to advance strategic initiatives. Drive strategies that protect and expand revenue by aligning client needs with Solventum's solution roadmap. Value Realization- Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision-making. Driving in-depth analysis of client performance metrics to inform strategic decisions, with emphasis on product outcomes (top quartile performance) and financial impact. Develop and execute action plans that align client objectives with measurable outcomes. Strategic Execution - Ensure consistent, high-level engagement across executive client leadership to reinforce partnership value. Serve as the Client Advocate for activities across HIS with assigned organization partner. Engage HIS business leaders where appropriate to coordinate activities across multiple HIS departments, engage subject matter experts (SMEs) for respective projects. For providers, conduct current-state workflow and configuration review with client implementing Solventum best practice workflows. Engage in feedback sessions to refine and improve content and workflow, implementation best practice, outstanding decisions that impact client Engages with client to understand their technical environment and any changes that will require Solventum engagement. Strategy and Planning - understanding the client/partners' short and long-term strategy with the goal to further integrate HIS Solutions. Developing consistent ongoing onsite presence. Partner with clients to co-create strategic roadmaps that integrate HIS solutions into their long-term vision. Updates plan as decisions are made internally and externally. Understands strategy, organizational structure, technical architecture changes and the impacts/opportunities for HIS. Ensures client/partner is fully aware of HIS solution roadmaps and assists in planning for both changes in current portfolio workflows and portfolio evolution to solve client problems. Market trends and organizational shifts to identify opportunities for deeper solution alignment. Leadership and Coordination - Responsible for leading the team to ensure account satisfaction and ongoing client engagement. Set the agenda for advocacy engagements, driving conversations that shape client strategy. Lead client meetings and coordinate follow-up on all requested items. Position Solventum as an industry leader by sharing insights, thought leadership, and best practices. Foster innovation that enhances client experience and strengthens competitive advantage. Performance and Analytics Define and track KPIs that measure adoption, satisfaction, and value realization. Deliver executive-level reporting and insights that inform strategic decisions and reinforce partnership impact. Champion participation in industry benchmarks (e.g., KLAS) to validate performance and drive continuous improvement. Responsible for ensuring that baseline data has been secured on clients assigned prior to go live of product/service. Regular analysis of clients analytics and performance data and delivering ROI/Performance reports to the client on a scheduled basis. Actively stay up to date with knowledge of industry changes and product changes. Participate in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum's values and ethical standards. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Bachelor's degree or higher from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification, OR Associate degree AND at least eleven (11) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification. Additional qualifications that could help you succeed even further in this role include: Strong understanding of Coding and Clinical Documentation Integrity and the workflow associated with an organization's complete Revenue Cycle Knowledgeable in Electronic Medical Record (EMR) workflows, systems, implementation, and medical professional training Demonstrated ability to successfully manage and maintain client relationships at multiple levels to include C-Suite. Experience consulting with clients in health information systems. Demonstrated knowledge of assigned solutions, services, and products with a high emphasis on ROI metrics: including CMI and other financial metrics Demonstrated industry knowledge. Proficient computer skills Excellent communication skills written and verbal. Ability to find creative solutions and manage difficult situations with diplomacy. Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative. The successful candidate will exhibit strong teamwork and collaboration both with the subject matter expert teams, sales executives and across departments/divisions, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic. Travel: Occasional travel may be required up to 50-60% Domestic; international travel upon request Relocation Assistance: is not authorized. Location: Remote Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Onboarding Requirement: To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the Solventum new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on-site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain *****************. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms.
    $98k-192k yearly est. Auto-Apply 4d ago
  • Principal Reg Affairs Specialist

    Invitrogen Holdings

    Remote job

    Join Us as a Principal Regulatory Affairs Specialist - Make an Impact at the Forefront of Innovation We have successfully supported the top 50 pharmaceutical companies and more than 750 biotech's, spanning 2,700 clinical trials across 100+ countries in the last 5 years. As part of our global team, you'll have the opportunity to serve as the lead over several countries/projects in providing innovative solutions, including regulatory expertise and client interface. As a Clinical Trial Regulatory Affairs Senior Specialist, you'll provide strategic regulatory intelligence and guidance supporting product development from preclinical stages through registration and product optimization. You will provide strategic, expedient, and efficient preparation of client deliverables that meet current local, regional, and ICH regulatory and technical requirements. Additionally, you will act as a liaison with internal and external clients in the provision and marketing of these services. What You'll Do: Provides senior review of regulatory documents and submissions created within or outside of the company in order to ensure high quality standards that meet or exceed client expectations, local and regional requirements. Acts as subject matter expert in providing regulatory strategy advice to internal and external clients on projects of moderate complexity. Provides internal clients with up-to-date legislation and guidance as it becomes available. Participates in project management activities to support the provision of regulatory services, and acts as liaison with internal and external clients in the provision of marketing these services. Provides matrix/project leadership, training and guidance to junior team members to support understanding of regulations, impact on study, assessment of risk, etc., and to achieve a specific goal and/or project deliverables. May provide input on performance reviews to management. Ensures adherence to project budgets, time schedules, and scope of work. Ensures compliance with relevant organizational and regulatory SOPs and WPDs. Contributes to business development activities, including project budgeting/forecasting. Education and Experience Requirements: Bachelor's degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years) In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: Excellent English language (written and oral) communication skills as well as local language where applicable Great attention to detail and quality as well as excellent editorial/proofreading skill Strong interpersonal skills to work effectively in a team environment and act as a liaison with other departments Strong computer skills including the use of Microsoft Word, Excel, Power Point; capable of learning new technologies Solid organizational, time management, and planning skills to create and follow timelines, conduct long-range planning, adapt to changing priorities and handle multiple projects Strong negotiation skills Capable of working independently and exercising independent judgment to assess sponsor regulatory needs and work with project team members to producing compliant deliverables Strong understanding of global/regional/national country requirements/regulatory affairs procedures for clinical trial authorization, licensing, lifecycle management; expert knowledge of ICH and other global regulatory guidelines; good understanding of a regulatory specialty areas, such as preclinical, clinical, CMC, publishing, etc. Strong understanding of medical terminology, statistical concepts, and guidelines Excellent analytical, investigative and problem-solving skills Solid understanding of budgeting and forecasting Thermo Fisher values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role: Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner. Able to work upright and stationary for typical working hours. Ability to use and learn standard office equipment and technology with proficiency. Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. May require travel. (Recruiter will provide more details.)
    $52k-83k yearly est. Auto-Apply 13d ago
  • Manager II Logistics Operations

    Applied Materials 4.5company rating

    Remote job

    Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $68,000.00 - $93,500.00 Location: Gloucester,MA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key Responsibilities Operates in close collaboration with outsourced Logistics Operations providers and internal organization. Planning Ordering, Purchasing and Customer Account Specialists in local region Ensures optimum inventory levels; conducts physical inventories for verification of inventory levels. Determines staffing requirements; ensures effective recruitment, training, and retention of key staff to enable staff development. Manages/oversees effective warehousing according to needs. Manages commitment methodologies and processes. Generates necessary documentation, including activity/status reports, operation review input, and excess/obsolete analysis. Administers company policies, including yearly performance review, that directly affect subordinate employees. Create and submit claims for AMAT lost or damaged materials and assist suppliers with their parts claim Other Requirements: This position may require standing for extended periods of time, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, lifting, the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Functional Knowledge Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families. Business Expertise Applies understanding of how the team relates to other closely related areas to improve efficiency of own team Leadership Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines Problem Solving Uses judgment to identify and resolve day-to-day technical and operational problems Impact Impacts the quality, efficiency and effectiveness of own team and its contribution to the business unit, department or sub-function Interpersonal Skills Uses tact and diplomacy to exchange information and handle sensitive issues May be required to interact with outside customers, vendors or suppliers Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: No Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
    $68k-93.5k yearly Auto-Apply 47d ago
  • Inventory Clerk - Full Time - (Weekday, Mon-Thur)

    Zenni Optical 4.1company rating

    Obetz, OH

    Who We Are Born from a mission to make prescription eyewear affordable and accessible to everyone, Zenni Optical has been changing the way people see the world since 2003. With complete prescription pairs for adults and kids starting at under $10, we've grown into a global brand with over 51 million pairs of glasses sold - and counting! Based in the San Francisco Bay Area, we're proud to be the Official Eyewear of the San Francisco 49ers, Boston Celtics, Monster Jam, Ghost Gaming, TSM, Major League Pickleball and more. We've also partnered with tastemakers and designers like Chase Stokes, Jrue Holiday, and George and Claire Kittle to bring our brand to life in bold, meaningful ways. Innovation is at the heart of everything we do at Zenni - from our revolutionary EyeQLenzâ„¢ with Zenni ID Guardâ„¢ glasses to our cutting-edge VR Vision Screener, we're constantly exploring new ways to improve vision and enhance lives. For more information, please visit zenni.com/press. Candidate safety is important to us. Please note that all official communication will only be sent ********************** addresses. About the Role We are looking for a highly motivated Inventory Clerk who is eager to learn and develop in the optical field onsite in Obetz, Ohio. The ideal candidate will have a strong understanding of shipping, logistics, fulfillment and warehouse operations. Opened in 2020, our state-of-the-art manufacturing facility enables us to provide 2-3 day rush delivery. The Distribution Team is recognized for its reliability, precision, and commitment to quality. We prioritize dedication and efficiency to ensure our products reach customers promptly and at an affordable price. The Obetz location offers a brand new and climate controlled facility with free daily meals and snacks! You'll have the opportunity to move up in the organization based on performance reviews. Schedule: Monday - Thursday, 7:00 a.m. - 5:30 p.m. (must be available for overtime as needed, including weekends) Compensation: $17.00 - $19.00/hour (based on applicable experience) Responsibilities: Conduct regular cycle counts to ensure inventory accuracy Receive and process materials into inventory stock Inspect incoming products for defects and promptly report findings to management Maintain inventory levels by stocking and organizing products Document inventory discrepancies, making adjustments as directed by management Generate and maintain inventory usage reports Maintain good housekeeping, 6S Ensure daily / monthly KPIs are met Adherence to all company policies, processes, and procedures (i.e. Health & Safety Awareness) Collaborate with warehouse, purchasing and other managers to optimize processes Resolve issues regarding shipped orders Report to management on activities and issues Inter-department running Basic Qualifications: Must be able to routinely lift and move up to 50 lbs when unloading containers or trailers Inventory experience in a warehouse environment Basic computer software skills (Windows, Excel etc.) Strong organizational skills Good literacy and numeracy skills You are proactive and have a strong ability to identify & problem solve Follow instructions and production schedules Benefits Employee Paid - Health Care Plan (Medical, Dental & Vision) Retirement Plan (401K & matching) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Public Holidays) Training & Development Dental insurance Employee assistance program Flexible spending account Health savings account Vision insurance Free Lunch Daily Referral program As a condition of employment for this role, you will be required to undergo pre-employment drug testing in accordance with our company policies and applicable law. We look forward to hearing from you! We strive to build a diverse team of individuals with a broad range of experience and perspectives. We encourage you to apply even if you don't feel you meet all the qualifications. Zenni Optical is an equal opportunity workplace and considers applications without regard to race, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
    $17-19 hourly Auto-Apply 31d ago
  • Remote E-Commerce Beauty Specialist / Order Support Agent

    Evolution Sports Group

    Remote job

    Remote E-Commerce Beauty Specialist / Order Support Agent Evolution Sports Group is a rapidly growing e-commerce company that specializes in the beauty industry. We are dedicated to providing our customers with high-quality, innovative beauty products at affordable prices. Our team is passionate about beauty and constantly strives to stay ahead of the latest trends and technologies in the industry. Job Description: We are seeking an experienced and enthusiastic E-Commerce Beauty Specialist / Order Support Agent to join our team. In this role, you will be responsible for providing exceptional customer service and support to our online customers. You will also work closely with our sales and marketing teams to ensure the smooth operation of our e-commerce platform. Key Responsibilities: - Respond to customer inquiries and resolve any issues related to orders, products, or delivery in a timely and professional manner - Process and track orders, ensuring accuracy and timely delivery - Manage customer accounts and maintain accurate records of all interactions - Collaborate with our sales and marketing teams to ensure product availability and timely promotions - Stay up-to-date on industry trends, product knowledge, and competitor offerings to provide customers with the best possible experience - Assist with website maintenance and updates, including product descriptions, images, and pricing - Identify and escalate any potential issues or opportunities for improvement to the appropriate team members - Provide feedback and suggestions for improving the customer experience and overall e-commerce operations Qualifications: - Minimum of 2 years of experience in a customer service or order support role, preferably in the e-commerce or beauty industry - Strong knowledge and understanding of e-commerce platforms and processes - Excellent communication and interpersonal skills - Detail-oriented with strong organizational and time-management abilities - Ability to multitask and prioritize in a fast-paced environment - Proficient in Microsoft Office and experience with CRM systems - Passion for the beauty industry and staying up-to-date on the latest trends and products - Experience with Shopify or other e-commerce platforms is a plus We Offer: - Competitive salary and benefits package - Opportunities for growth and advancement within a rapidly growing company - Dynamic and collaborative work environment - Employee discounts on our wide range of beauty products If you are a customer-oriented, organized, and passionate individual with experience in the e-commerce or beauty industry, we want to hear from you! Apply now to join our team at Evolution Sports Group and help us continue to provide our customers with the best online shopping experience. Package Details Compensation & Bonuses Competitive Pay Rate: $40-$60/hr based on experience and performance Paid Training: $40/hr for 1-week onboarding training Training Completion Bonus: $700 instant incentive after setup and training Work Schedule Flexible Scheduling: Choose Full-time (30-40 hrs/week) or Part-time (20 hrs/week) Options for morning, afternoon, or evening schedules No weekends required unless preferred Remote Work & Equipment 100% Remote Position - U.S.-based only Company-Provided Home Office Setup, including: High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support Employee Benefits Package Paid Time Off (PTO) + Paid Sick Days Health, Dental & Vision Insurance Mental Health Support Access (virtual consultations) Paid Holidays 401(k) Retirement Savings Option (where applicable) Career Growth & Stability Guaranteed long-term placement with stable weekly hours Fast-track promotion opportunities every 3-6 months Company-sponsored certifications & skills training Internal mobility program - move into leadership, QA, HR, or project roles Extra Perks Monthly wellness allowance Employee recognition rewards Birthday stipend or digital gift card Annual performance review with salary increase potential
    $40-60 hourly 40d ago
  • Delivery Engineer -Wireless, Network (Remote)

    Myriad360

    Remote job

    Who You Are You are a hands-on network and wireless engineer who enjoys building, configuring, and troubleshooting real-world environments. You take pride in clean implementations, well-documented work, and delivering solutions that perform reliably in production. You are comfortable working in enterprise and campus environments and understand how critical network availability and wireless performance are to the end user experience. You are methodical in your approach, able to follow established designs and standards, and confident executing technical work independently while knowing when to escalate. You work well in customer-facing situations, communicate clearly during implementations, and understand the importance of professionalism, preparation, and follow-through in delivery roles. About The Role Delivery Engineer is a hands-on technical role responsible for the deployment, support, and optimization of enterprise wired and wireless network environments. This role focuses on executing scoped delivery work for customer engagements, supporting both new deployments and existing infrastructure. Delivery Engineers work closely with senior engineers and project teams to implement approved designs, troubleshoot issues, and ensure solutions are delivered according to best practices, security standards, and customer expectations. This role requires strong technical fundamentals, attention to detail, and the ability to operate effectively in live production environments. Travel up to 25% required for this position. Other responsibilities include: Network Engineering (Enterprise / Campus) Configure, deploy, and support enterprise LAN infrastructure Implement VLANs, trunking, STP, LACP, and basic QoS Support static routing and OSPF Troubleshoot connectivity and performance issues Assist with upgrades and lifecycle refreshes Maintain documentation and diagrams Wireless Engineering Deploy and support enterprise WLANs Perform predictive and validation surveys (Ekahau preferred) Configure SSIDs, RF profiles, roaming, and security Troubleshoot coverage, interference, and authentication issues Network Security & Access Support 802.1X, RADIUS, and NAC concepts Implement ACLs, port security, and segmentation Follow change and security standards Complete ongoing security awareness training and comply with company policies to the requirements section Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts Other duties as assigned Desired skills and experience: 3-6 years of enterprise network and wireless experience Strong understanding of Ethernet, TCP/IP, DNS, DHCP Experience with Cisco, Aruba, Juniper, Ruckus, or similar vendors Proven troubleshooting skills in production environments Preferred Qualifications and Certifications: Cloud-managed networking (Meraki, Mist, Aruba Central) Exposure to enterprise firewalls Basic network automation familiarity CCNA (Enterprise) CWNA or vendor wireless certifications Must be based in the United States A Little About Us Our mission is to challenge and enable our employees to achieve great things. We live and breathe our core values: We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other's shoes, readily admit our mistakes, and generously share our time and knowledge. Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. Some of Our Benefits Unlimited Paid Time Off (PTO) Incentive compensation plans for all employees Company-funded 401k contributions Zero-cost employer-covered health insurance Annual BYOD (Bring Your Own Device) reimbursement up to $500 Paid Parental Leave Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop Quirky, diverse, respectful, high-performing coworkers you'll want to achieve greatness with! Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $120,000- $130,000, plus opportunities for bonus and/or commission. Compensation in other geographies may vary. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
    $120k-130k yearly Auto-Apply 5d ago
  • Subject Matter Expert - Program Manager

    Aptive 3.5company rating

    Remote job

    Aptive is seeking a full-time Subject Matter Expert - Program Manager with demonstrated experience leading cross-functional teams and managing competing priorities for large-scale federal business process improvement efforts. This individual must also have proven ability to use Agile methodologies to plan programs, manage risks, and monitor performance. The Program Manager role requires a self-starter, proactive problem solver and action-oriented team player with previous experience in communications, change management, business process improvement, and client relationship management. This position needs an individual that is committed to providing superior service, poised under pressure and has a positive and flexible attitude. This is a contingent hire position. This individual will be required to work at client headquarters in Camp Springs, Maryland. Primary Responsibilities Direct and manage complex programs supporting federal clients, ensuring alignment with agency goals and federal requirements. Lead cross-functional teams, coordinating efforts across directorates, federal components, and external, state, and local partners. Oversee program lifecycle activities, including planning, execution, risk management, and performance reporting. Develop strategic roadmaps, implementation plans, and program governance structures. Maintain governance artifacts (e.g., project charters, RACIs, gate reviews) and support governance bodies through transparent reporting and performance reviews. Implement and mature Agile methodologies, ensuring integration of Agile practices across program teams. Drive policy and process alignment as well as facilitate process optimization and operational readiness activities. Develop data-driven strategies to enhance operational efficiency and deliver measurable improvements. Identify risks, issues, and improvement opportunities as well as recommend mitigation strategies and operational enhancements. Provide oversight across multiple concurrent projects, ensuring timely delivery of requirements, testing support, integration, deployment, and post-implementation evaluations. Support Agile ceremonies and maintain Agile artifacts such as sprint plans, retrospectives, and risk logs. Establish performance monitoring mechanisms, key performance indicators, and metrics as well as monthly program status assessments. Deliver comprehensive documentation including business requirements, process flows, and functional specifications. Minimum Qualifications 10 years of experience. Bachelor's degree in related field. Project Management Professional certification required. SAFe certification preferred. Strong communication and stakeholder engagement skills at the executive level. Strategic thinker with a forward-looking approach to marketing trends and technologies. Strong problem-solving skills and the ability to think critically. Ability to manage competing deadlines. Experience supporting complex projects and transformation efforts within the federal government. Comfortability with supporting complex client relationships. Ability to obtain and maintain a public trust clearance and DHS suitability. Legal authorization to work in the U.S. Desired Qualifications Strong critical thinking, analytical and time management skills. Proven ability to organize, prioritize and work well with others. Ability to communicate thoughts, ideas and solutions logically both written and orally. Ability to stay calm under pressure and in a fast-paced environment. Ability to receive feedback from clients and implement changes quickly and effectively. Ability to get up to speed quickly on complex issues. Desire to work in a fast-paced, rapidly evolving environment. Client Information The United States Citizenship and Immigration Services (USCIS), within the Department of Homeland Security (DHS), is responsible for overseeing lawful immigration to the United States under the provisions of the Immigration and Nationality Act (INA). USCIS ensures the integrity of the U.S. immigration system by granting immigration and citizenship benefits, providing accurate immigration case information, and promoting citizenship awareness. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012 Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.
    $83k-124k yearly est. Auto-Apply 7d ago
  • Crystal industrial reporting and operational excellence manager

    Pernod Ricard 4.8company rating

    Remote job

    Reporting to the Crystal Operations Finance Director, the Crystal industrial reporting and operational excellence manager will coordinate all Operations Finance reporting for the Brand Unit and centralize capex financial management. More specifically, the role will have the following missions: * Consolidate and coordinate the Crystal affiliates industrial KPIs (Cost to make, cost to serve, etc.) and operations reporting, explaining variances and identifying areas of improvement with Crystal Operations Finance Director and Crystal Operations teams * Consolidate, track and report on efficiencies' savings as part of Pernod Ricard's 1bn€ efficiencies program. Ensure identified efficiencies are properly reflected in financial forecasts. * Prepare financial part for the Crystal industrial performance reviews, in coordination with Crystal Operations teams. Bring financial insights for management decision-making * Partner with Crystal Operations Directors and other Crystal Finance Operations Managers to challenge performance and drive value creation. * Lead preparation of 3Y cash capex and strategic inventories plan, supporting strategic cash review, in coordination with relevant local operations finance teams (i.e., TAG Sweden, House of Tequila and HCI) * Manage the Capex Governance Process for the BU. * Advise and support cost optimization and operational excellence initiatives (e.g., GFO, DTSV) * Improve processes and systems (leveraging Transformation initiatives) for the Crystal Operations Finance teams If you recognize yourself in the description below, don't wait to apply! You have at least 8 years' professional experience in finance Technical skills * IFRS accounting skills * Knowledge of financial reporting (P&L, Balance sheet & Cash Flow statement) * Financial analysis * Proficiency with all IT tools (Excel processing, IT tools) * Appetite for industrial topics - previous experience in industrial context (Finance / Ops in BrandCo or industrial company) Interpersonal skills * Ability to coordinate and gain trust within other Crystal finance team * Collaborative and team player attitude, non-judgmental mind * Adaptation skills to interact with multicultural teams * Ability to manage multiple priorities with flexibility and reactivity * Autonomy, ability to identify issues/opportunities, willingness and capacity of challenging the status quo * Ability to anticipate and to respect tight deadlines Wait, there's more… We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events… Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. Job Posting End Date: Target Hire Date: 2026-05-01 Target End Date:
    $46k-82k yearly est. Auto-Apply 15d ago
  • Project Mechanical IV

    Explore Charleston 4.0company rating

    Remote job

    If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply. ABOUT THE ROLE You will be a member of our multi-disciplinary team and will work under the direction of a licensed engineer. Projects may include new construction and renovation in educational, healthcare, corporate commercial and science and technology. HERE'S WHAT YOU'LL DO Perform and direct complex design of ductwork, piping and equipment selection for HVAC systems for large scale size buildings. Able to work independently in all Mechanical disciplines with no oversight or guidance. As necessary assist with Plumbing and Fire Protection Designs. Oversee, guide, mentor and provide technical leadership to designers and engineering team. Direct the work of less experienced staff including the development and presentation of annual performance reviews. May serve in the QAQC process and an independent reviewer. Interface effectively with clients and members of the design team. Oversee the use of engineering complexities related to the use Energy Model software. Prepare Revit/BIM modeling of construction drawings of HVAC systems from schematic design to construction administration phases including layout, sketches and detail drawings as required. As necessary perform Revit/BIM modeling for plumbing and fire protection systems. Specify mechanical equipment such as boilers, chillers, and air handling units. Review and accept selective shop drawings for compliance of specifications and contract documents. Interface effectively with clients and members of the project team and attend Owner, Architect, Construction Administration (OAC) meetings with an understanding and focus on the project budget. Participate or lead value engineering sessions with Architectural/Engineering team. Recommend improvements with reference standards and processes to improve quality, coordination, and to streamline production efforts. Conduct staff development activities including work planning, budget development, scheduling in conjunction with the Project Manager. Respond to RFI's and review of change orders in the preparation of construction documents. Conduct job site visits to verify existing conditions and observe construction progress. Attend and participate in construction meetings. Site visits frequently require a physical walk-through of site. Represents company in project activities; directs activities of project team members; represents company in business development and marketing activities. May serve on internal and/or professional committees. Perform other duties as assigned HERE'S WHAT YOU'LL NEED Bachelor or Master's degree in Engineering required. Bachelor or Master's degree in Engineering from an ABET accredited program preferred. Minimum of 8 years of related experience required. Current PE in the United States preferred. LEED accreditation preferred. Strong knowledge of Life Safety Codes Ability to work independently in all mechanical disciplines with no oversight or guidance. Excellent verbal and written communication skills. Must be a critical thinker. Must be highly analytical. Must have the ability to engage effectively with clients. Must be a fully qualified professional able to perform work with a high degree of latitude, with some ambiguity in work. Able to effectively handle multiple projects. Experience in computer applications for engineering design programs (i.e. Revit, Trane Trace or Trane 3D Plus) required. The salary range for this position to be filled in the Chicago Office is $91,390 - $114,285 annually. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time schedules, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at ********************************************** Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. ABOUT OUR FIRM CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don't just dream up solutions - we create and bring them to life in ways to solve some of the biggest challenges facing our clients and the society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better. It's more than a philosophy - it's who we are, and it drives us to make a meaningful, lasting difference every day. ABOUT WORKING HERE We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about. We are committed to ensuring our practice provides equal opportunities for all employees, as we strive to connect with communities around us and focus on the future of design. We support equity, diversity, and inclusion efforts that benefit all employees through the leadership of our DEI Council, our Employee Resource Groups which are open to everyone, and other community initiatives. We're about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we're ready for you. Please note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying. As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct. CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm's policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law. It is also CannonDesign's policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.
    $91.4k-114.3k yearly Auto-Apply 11d ago
  • Contract: Creative Technologist

    Upwork 4.9company rating

    Remote job

    Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. This is an engagement through Upwork's Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that supports Upwork's business. Our HWS team members are located all over the world. We are looking for a Creative Technologist to build and scale a best-in-class automated creative pipeline that supports paid acquisition and growth marketing at scale. Sitting at the intersection of AI, systems design, and high-craft creative production, this role is responsible for evolving an existing performance creative framework into a robust, human-in-the-loop system that consistently delivers static assets (editable in Figma), motion graphics, and video editorial content. This role will collaborate closely with Paid Acquisition, Growth Marketing, and Creative teams to create tools and workflows that accelerate experimentation, uphold creative quality, and preserve essential human oversight. Work/Project Scope: Architect and implement AI-powered creative workflows that accelerate the production of static, motion, and video assets. Design the end-to-end creative system for paid acquisition, from intake to delivery across channels (e.g., Meta, TikTok, YouTube, display). Integrate generative AI tools (image, video, audio, and text) into a streamlined pipeline using APIs, low/no-code platforms (e.g., n8n, Make, Zapier), and light scripting. Build modular systems and templates in Figma, Adobe Creative Cloud, and motion design tools to increase iteration speed while ensuring brand consistency. Establish and document human touchpoints for QA, legal, brand, and performance reviews to maintain oversight and quality standards. Produce static assets (editable in Figma), motion content (animations, display), and short-form video optimized for performance marketing. Translate growth hypotheses into structured creative systems (e.g., modular headlines, messaging frameworks) that support AI remixing and scalable testing. Collaborate with marketing analytics to connect creative variants to performance data (CTR, CAC, ROAS, LTV), then optimize templates and processes based on insights. Define and maintain asset libraries, taxonomies, and tagging schemas that support efficient versioning, discoverability, and reuse. Create documentation, playbooks, and onboarding materials for cross-functional teams to effectively use and contribute to the creative system. Drive continuous improvement by running structured experiments on prompts, templates, workflows, and tooling. Must Haves (Required Skills): 6-10 years of experience at the intersection of creative technology, design systems, performance marketing, and AI-powered workflows. Proven ability to design and implement creative automation systems for marketing, not just use AI tools. Hands-on experience with AI platforms (e.g., OpenAI, Gemini), automation tools (e.g., Zapier, n8n, Make), and scripting for tool integration. Advanced proficiency with Figma (components, libraries, tokens) and Adobe Creative Cloud (especially After Effects and Premiere Pro). A strong portfolio of performance-driven creative (Meta ads, display, short-form video) and a clear understanding of channel-specific creative requirements. Systems thinker with strong design sensibility and attention to detail-able to operationalize high standards for static, motion, and video creative. Effective communicator capable of bridging the gap between creative and technical teams, translating complex workflows into user-friendly systems. Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision. To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice
    $27k-41k yearly est. Auto-Apply 4d ago
  • Utilization Management Specialist I

    Sun Behavioral Health Group 3.5company rating

    Columbus, OH

    Responsible for the coordination of case management strategies pursuant to the Case Management process. Assists and coordinates care of the patient from pre-hospitalization through discharges. Responsible for assisting with authorization of admissions to hospital. Processes retroactive reviews and appeals, copies needed documentation and writes retro/appeal letters for insurance companies to ensure coverage for patient admissions. Conducts follow up calls with insurance companies to ensure coverage for patient admissions. Participates in performance improvement activities. Attends 80% of staff meetings. Coordinates care for patient through communication with Physicians, Nurse Practitioners, Clinical Services, Nursing, Assessment and Referrals Department. Position Responsibilities: Clinical / Technical Skills (40% of performance review) Provides thorough documentation and timely updates regarding patient status on log sheets that are prepared for daily meetings concerning admissions, reviews and discharges; including case s with limited benefits, cases in peer review/denial and /or unplanned discharges Coordinates with managed care companies or other third-party payors regarding peer reviews, retrospective reviews and appeals. Document s and updates the denial log to reflect same. Consults Business Office and/or admission staff as needed to clarify data and ensure authorization processes are complete. Documents in HCS the results of admission and concurrent reviews. Stays informed about changes in Medicare and Medicaid. Ability to stage local laws, ordinances and practices governing involuntary hospitalization and ensure compliance with same. Reviews the quality of documentation for each level of care to ensure clinical effectiveness and appropriateness of treatment. Maintains an active involvement and awareness of all patient admissions, discharges and transfers to alternate levels of care. Oversees continuity of care for each level of care transition. Develops and maintains processes to minimize denials and communication of same to CFO and Business Office Director. Reports results of daily treatment team meetings all discharges and status of high-risk case such as limited benefits, peer reviews, denials or unplanned discharges. Timely retroactive reviews and appeals within current month Strong knowledge of external review organizations (i.e.: Medicare/Managed Care/Medicaid) with knowledge of payor resources and planning. Types and mails all correspondence in a timely manner. Answers the telephone in a polite manner, Communicates information to the appropriate staff. Interacts with patients/families in a professional manner. Provides explanations regarding statements, insurance coverage. Support discharge planning and utilization review when necessary Perform other duties as required Safety (15% of performance review) Strives to create a safe, healing environment for patients and family members Follows all safety rules while on the job. Reports near misses, as well as errors and accidents promptly. Corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace. Attends all required safety programs and understands responsibilities related to general, department, and job specific safety. Participates in quality projects, as assigned, and supports quality initiatives. Supports and maintains a culture of safety and quality. Teamwork (15% of performance review) Works well with others in a spirit of teamwork and cooperation. Responds willingly to colleagues and serves as an active part of the hospital team. Builds collaborative relationships with patients, families, staff, and physicians. The ability to retrieve, communicate, and present data and information both verbally and in writing as required Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word. Demonstrates adequate skills in all forms of communication. Adheres to the Standards of Behavior Integrity (15% of performance review) Strives to always do the right thing for the patient, coworkers, and the hospital Adheres to established standards, policies, procedures, protocols, and laws. Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence. Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources. Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership Exemplifies professionalism through good attendance and positive attitude, at all times. Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws. Ensures proper documentation in all position activities, following federal and state guidelines. Compassion (15% of performance review) Demonstrates accountability for ensuring the highest quality patient care for patients. Willingness to be accepting of those in need, and to extend a helping hand Desire to go above and beyond for others Understanding and accepting of cultural diversity and differences Qualifications Education Required: High school diploma or GED. CPR and hospital-selected de-escalation technique certification. Preferred: Associates or Bachelors degree. Maintains education and development appropriate for position. May substitute experience for education Experience Required: One year of experience in a behavioral healthcare setting. Preferred: Previous experience in a Utilization Management department or as a Mental Health Tech May substitute education for experience
    $32k-48k yearly est. 9d ago
  • Remote Training Coordinator / eLearning Content Developer

    Evolution Sports Group

    Remote job

    Remote Training Coordinator / eLearning Content Developer Evolution Sports Group is a leading provider of sports training and development programs for athletes of all ages and skill levels. With a focus on utilizing the latest technology and techniques, we are committed to helping individuals reach their full potential in their chosen sport. We are currently seeking a Remote Training Coordinator / eLearning Content Developer to join our team and help us deliver high-quality training programs to our clients. Job Description: As the Remote Training Coordinator / eLearning Content Developer, you will be responsible for coordinating and developing eLearning content for our sports training programs. This is a full-time, remote position that offers a flexible schedule and the opportunity to work from anywhere. Key Responsibilities: - Collaborate with trainers and subject matter experts to develop eLearning content for our sports training programs - Coordinate and manage the production of eLearning materials, including video tutorials, interactive modules, and assessments - Ensure that all eLearning content is engaging, informative, and meets the needs of our clients - Utilize the latest eLearning tools and technologies to create dynamic and interactive learning experiences - Develop and maintain training schedules and timelines to ensure timely delivery of eLearning content - Monitor and evaluate the effectiveness of eLearning programs and make recommendations for improvements - Stay up-to-date with industry trends and best practices in eLearning and training development - Provide technical support and troubleshooting assistance to clients using our eLearning platform - Collaborate with the marketing team to promote and market our eLearning programs to potential clients Qualifications: - Associates or Bachelor's degree in Instructional Design, Education, or a related field - Minimum of 2 years of experience in instructional design, eLearning development, or a related field - Experience with eLearning authoring tools such as Articulate Storyline, Adobe Captivate, or similar - Strong project management skills and ability to meet tight deadlines - Excellent communication and collaboration skills - Passion for sports and knowledge of sports training techniques and methodologies - Ability to work independently and remotely - Familiarity with Learning Management Systems (LMS) is a plus Why Work for Evolution Sports Group? - Competitive salary and benefits package - Flexible work schedule and the ability to work from anywhere - Opportunity to work with a dynamic and passionate team - Access to the latest technology and tools for eLearning development - Opportunity for growth and advancement within the company If you are a highly motivated and creative individual with a passion for sports and eLearning, we want to hear from you! Join our team at Evolution Sports Group and help us shape the future of sports training. Apply now! Package Details Compensation & Bonuses Competitive Pay Rate: $40-$60/hr based on experience and performance Paid Training: $40/hr for 1-week onboarding training Training Completion Bonus: $700 instant incentive after setup and training Work Schedule Flexible Scheduling: Choose Full-time (30-40 hrs/week) or Part-time (20 hrs/week) Options for morning, afternoon, or evening schedules No weekends required unless preferred Remote Work & Equipment 100% Remote Position - U.S.-based only Company-Provided Home Office Setup, including: High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support Employee Benefits Package Paid Time Off (PTO) + Paid Sick Days Health, Dental & Vision Insurance Mental Health Support Access (virtual consultations) Paid Holidays 401(k) Retirement Savings Option (where applicable) Career Growth & Stability Guaranteed long-term placement with stable weekly hours Fast-track promotion opportunities every 3-6 months Company-sponsored certifications & skills training Internal mobility program - move into leadership, QA, HR, or project roles Extra Perks Monthly wellness allowance Employee recognition rewards Birthday stipend or digital gift card Annual performance review with salary increase potential
    $35k-57k yearly est. 40d ago
  • Manager of Revenue Cycle Management

    HCMS Napa 3.5company rating

    Remote job

    The primary purpose of this role is to manage and track the productivity of the account team and to ensure the health of the client's Accounts Receivable and communication with client is timely and proactive. Knowledge, Skills, and Ability Requirements 5-10 years of management experience in revenue cycle in a fast paced, high volume environment preferred High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy Experience communicating with client Mentorship and management of a high functioning RCM team, and a strong track record of driving business results are essential. Knowledge of pertinent Federal, State, and local laws, codes, and regulations related to reimbursement, collection, and insurance related requirements Strong skills in fostering working relationships Understanding how to read and interpret AR reports to develop action plans Strong working knowledge of medical terminology, CPT, HCPCS, ICD10 . Certified Coder or other industry certification preferred Detail oriented; organized; sets priorities; meets deadlines Advanced skills in computer programs, particularly Microsoft Excel, medical billing software (Kareo preferred), and EMR programs Expert skills in research, problem solving and identifying resources to solve any client or team-member questions or issues Experience in third-party payor setup / configuration within the revenue cycle system Adapt to changes in the work environment and manage competing demands Self-starter with high degree of drive, initiative, and follow through Outstanding interpersonal and communication skills, Academic and professional qualifications: College or University degree preferred Job Description Manager of Revenue Cycle Management Manager of RCM Oversees collections' performance (KPIs), billing team Exhibits exceptional customer service skills; answering client calls; prompt return and follow up to all interactions Maintains a schedule of client meetings either monthly or quarterly depending on the size and scope of client Optimizes and implements guidance of revenue cycle operations required for billing, billing system configuration, charge capture, coding, claim submission, insurance and patient accounts, collections, payment posting and customer service Updates and monitors a relevant performance reporting suite of metrics, and related structure of performance review meetings to establish an accountable environment Directs the strategic growth and development of RCM services while effectively managing the training and utilization of RCM staff, technology, and resources to ensure quality, high performing, work processes and results. Leads and/or coordinates business process improvement projects to increase effectiveness, improve efficiency, reduce denials, eliminate waste, and improve service experience Oversees Collection guidelines as well as the allocation of write-offs, related controls, and the procedures and tactics to minimize bad debt Monitors the local and national emerging and best practices associated with Revenue Management. Continuously enhances the patient and physician service delivery aspects of the Revenue Cycle, including monitoring contact center metrics, patient satisfaction data, physician satisfaction data, and other data points to refine the procedures which impact the delivery of service and customer satisfaction Reviews and approves client monthly financial reporting and completes client-requested, specialized data analysis Creates and maintains policies, procedures and standards that support Best Practices and effective management within a cross-departmental organizational structure Accountable for training the team, and sustaining superior customer service in the call center operations: inquiry follow-up, tactful, compassionate, professional and courteous handling of customers. Ensures compliance with regulations and billing and collections policies Monitors and makes decisions regarding the value and collectability of accounts receivable. Meets with practices/individuals to review specific coding issues or processes as needed. Develops and adheres to approved budget by maintaining business unit operations in coordination with the Director of Operations Collaborates with the credentialing team to ensure that physician participation with payers is accurate and completed without delay Serves as a liaison between the team and the customer in any challenging or potential negative situations Manages the internal compliance program for the company (Compliance officer) as well as supports clients in any questions they may have on compliance Has working/expert knowledge of all positions and procedures. Able to step in if needed and provide expert guidance. Actively manages 1-2 key clients RCM process to ensure that working knowledge. Responds to potential clients' leads, initiates contact and fact finding, quote terms, negotiate as needed, completes the sales cycle to signed client contract. Trains and manages other team members to assist in new client acquisition. Developing and maintaining strong relationships with the clients Extremely flexible quickly shifts from/to clients and projects as the needs arise with efficient hand offs to others. Ability to effectively and appropriately manage a remote work force. We offer a competitive salary, 401(k) with Employer Match, Paid Time Off and paid Holidays. Owner will provide reasonable training for the new RCM Manager.
    $66k-94k yearly est. 2d ago
  • Business Systems Manager, ERP

    Connection 4.2company rating

    Remote job

    Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Connection has a fantastic opportunity for a Business Systems Manager. This is a remote position and offers benefits and a bonus plan. The Business Systems Manager plays a key leadership role overseeing financial and operational technology systems to ensure efficiency, scalability, and alignment with business objectives. This position manages system strategy, integrations, process improvements, and project delivery across ERP, Payroll, Expense Management, and related financial platforms. The role partners closely with Finance, Operations, and IT to optimize workflows, enhance data accuracy, and drive digital transformation initiatives. Responsibilities * Lead the administration, integration, and enhancement of financial and operational systems, ensuring reliability, security, and performance. * Collaborate with cross-functional stakeholders to align system capabilities with organizational needs. * Identify process inefficiencies and drive automation and system optimization to improve accuracy and productivity. * Manage the full lifecycle of system projects including implementation, upgrades, and integrations. * Oversee vendor management, including evaluations, contracts, and performance reviews. * Provide strategic leadership to functional and technical teams, fostering collaboration and professional development. * Ensure compliance with governance standards and maintain clear system documentation. Requirements * Bachelor's degree in Business, Information Systems, or related field (advanced degree preferred). * Proven experience managing ERP and Financial Applications (JD Edwards, Oracle, or similar). * Strong project management, technical troubleshooting, and stakeholder engagement skills. * Demonstrated ability to lead cross-functional teams and manage complex system initiatives. * Excellent communication and analytical abilities; able to translate technical concepts for business users. * Experience in the construction or engineering industry is preferred.
    $97k-127k yearly est. 60d+ ago

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