The top 6 Professional Services courses you need to take

1. AWS Services Overview for IT Professionals

This foundational course will strengthen your understanding of AWS Services. The instructors will teach basic topics regarding computing, networking, storage, database, monitoring, security, serverless, containers, databases, and cost optimization. We will map AWS Services and features to different technical roles in cloud computing. For example, the instructors will provide an overview of Amazon S3 from the perspective of a Solutions Architect, a Security Analyst and a Data Scientist, highlighting and explaining the top features that these roles will use...

2. Professional Diploma in Omnichannel Sales & Service Management

4.1

(86)

Welcome to course:  Professional Diploma in Omnichannel Sales & Service Management with AI & Chat BotsYou will know about: Facebook, Instagram, Whatsapp, Telegram, Apple, Wechat, Web, Bots and Chats Usage at Sales, Service, Digital MarketingCourse provided by: The Retail Banking School, Lisbon, global banking, fintech and business school. Course Instructor: SLAVA POPKOV, Experienced Entrepreneur, CEO & Co-founder of Brandy. im Modern customer communications expert. After finishing of a course you will get: Double Diploma (UDEMY & RBS), Access to Interactive session and chat with Instructor and other students, ability to consider your real business and work questions and cases. Course Plan:1. About the coursre, topic and author2. From calls to texting. Why digital channels become vital for literally any b2c business?3. Introduction to the world of chatbots4. AI chatbots: what they can and can't do5. Best practices: contact center6. Best practices: ads, sales, loyalty and more7. The most popular apps pt1: whatsapp, facebook, instagram8. The most popular apps pt2: telegram, apple messages, wechat9. Livechat: messaging on a company's website10. An Ideal customer journey framework11. Interactive Session and PartCourse Author: SLAVA POPKOVEntrepreneur, CEO & Co-founder of Brandy. im Modern customer communications expertEducation:• Master of Applied Mathematics and computer science, The Saint-Petersburg State UniversityExperience:• Serial entrepreneur with 12 years various business experience: founder of several companies: from local manufacture to b2b-SaaS startup• Founder of Brandy. im - official message service provider of Apple Messages for business• Experience of projects with global worldwide companies and banks• Multiple Startup award winnerCourse Full Description and Welcome Letter: Hello everyone and welcome to the online-course created for any current or potential corporate managers from junior to executive level, that will make you stand out from the others. This course might become your first step to acquire skill set, knowledges and maybe even a whole new profession, that is appearing right now. Learning it today, gives you advantages tomorrow! I'm talking about digital transformation. In terms of customer communications in basically any meduim or big enterprises. And for small businesses, the most succesfull ones, they are already doing it in a modern way from the first day. This transformation - it is a moving away from old way of communications, like phone calls, email, or even fax - to new way - whatsapp, facebook messenger, instagram direct messages, telegram - any messaging apps that people are using in their everyday life. And now they are starting to usу it to talk to businesses. To chat with an online store, with a bank, medical clinic - with any organization out there. And here lies the opportunity! All of these companies need employees or contractors who understand how to make this shift, this transition. New channels on the one hand bring a lot of new possibilities, such as chatbots and artificial intelligence, and on the other hand, require a rebuilding of current business workflows. For example agent's KPI in a contact centre based on whatsapp, is very different from a voice-based CC. And somebody need to know how to deal with it. But the contact center is not the only place where apps like whatsapp are taking over. It affects pretty much every customer related departpent: sales, marketing and loyalty, support, customer experience, automation and online services. So, Whether you plan to tie your career or business entirely to this feild, this knowledge will help you achieve your professional goals in a variety of ways. Because communication - is the essential part of business. I started this journey seven years ago, when it was hardly even existed. Since then, I have worked with some of the world's biggest clients, such as Societe Generale, British american tobacco and others. Now I'm a founder of a startup called brandy. imI invite you to my course where you will learn the basics about communications of the future. Welcome! Before we start I want to give a quick intro of myself and also let's take a look on the course plan. So without further ado, here is what we will discussThe course consists of 2 parts: In a first one, everything down lesson 4, we are talking about the key benefits for business in general. And then learning the basics of chatbots and AI. The second part is becoming more specific. We will see how exactly it implies to different departments. Discuss business application of particular messaging channels. And with all of that we are getting ready to meet the main framework -of ideal customer journey in modern channels. Which will be useful tool to any of your further projects. And briefly about me. You can call me Slava. For a last 7 years I've been running chat platform startup. For these years we made a lot of stuff, worked with some worldwide clients. We have become official provider of apple messages for business. Not sure if this is my most significant achievement, but personally, the most pleasant one. A chance to work directly with apple team is really cooland I have been honoured to become one of the business experts at the Retail banking school, where we are right now. Feel free to connect or ask me anything on linkedin. And, let's jump in! So I hope this online course will be a good start on mastering this new world of digital communications and happier customersLinked topics: Business FundamentalsMarketing & Business StrategyOnline and Digital BusinessDigital transformations / StrategyProduct ManagementContinuous Process ImprovementBusiness and Entrepreneurship FundamentalsDigital MarketingSales SkillsB2B SalesB2C SalesCustomer Relationship Management...

3. WINE SERVICE - Professional Skills in Hospitality

4.9

(53)

Why should you take this course? There's soooo many on wine! Take this course because it teaches what others aren't. Namely, that actual skills you need to become a professional waiter or bartender! Or improve on your professional skills if you already have that job and were too embarrassed to ask how to do these things. Ever wonder what's the big deal about all those famous Bordeaux wine? We explain & review the classifications here. Hospitality service skills are learned not just known. I'm sure we've all seen professional servers, bartenders or Sommeliers and wanted to execute like they did. Or you want to get into the industry or get promoted as you're already working in a restaurant or bar. Here you'll learn the skills you need or can improve on skills you've figured out on your own. As a bonus, I've also included a lecture on how to select the correct glassware for all beverages form Beer, Wine & Spirits and cocktails. This course reviews: How to Taste Wine like an Expert (Using the deductive method)How to Detect Flaws in WineHow to Serve Wine in a Restaurant SettingHow to Decant wine in a Restaurant SettingHow to Read U. S. and European Wine LabelsHow to Open Wine with a SabreExplanation of OFFICIAL BORDEAUX WINE CLASSIFICATION OF 1855Proper Wine, Spirits, Cocktails & Beer Glassware SelectionGet the skills and earn more money. Get that job or promotion. Restaurants and bars are great for side jobs or a life long profession; offering fun and flexibility not known in other professions. Trust me, I made my career in it. Class is in session. Drink up!...

4. Business English Course for Customer Service Professionals

4.6

(161)

Learn all there is to know about Customer Service with Business English! Deal with clients like a pro! Have you found yourself in difficult situations when doing customer service? Maybe you are experiencing significant trouble in talking with native English speakers on the phone or knowing what words to say in order to not spark an argument. Whether you are just starting to work in customer service or are already in the field, this course is all about teaching you the finer parts of being a customer service representative using Business English. In this course, you are going to get an overview of the most difficult parts of doing customer service utilizing Business English. You are going to learn the importance of jargon and how to put it in action, as well as what is the difference between denotation and connotation and how to leverage that in order to speak more powerfully. You will learn the importance of intonation and how to sound more like a native speaker, as well as how to handle conflict from a Western point of view. Lastly, you will get exclusive tips and tricks from experts in the field. Our instructors have years of experience not only in customer service, but also in teaching English, and the expertly-crafted syllabus is designed to be easy to follow and thorough. We've even included plenty of real-life examples and quizzes for you to study and practice. That's why this is the only Customer Service with Business English course you'll ever need to become an expert in the field! Start learning today! After taking this course, you will be able to: Use Business English correctly in your customer service practiceUse the right communication tools in English for different situationsResolve and manage communication conflicts effectively...

5. Lean Six Sigma Black Belt for Service Industry Professionals

4.9

(389)

Lean Six Sigma Certification is undoubtedly in demand. Your investment in this Course is worth more than you can imagine! WHAT THIS COURSE CONTAINSThis course consists of thirty-three (33) videos that are part of 8 modules namely: Introduction, Define, Measure, Analyze, Improve, Control, Case Study, and Conclusion. Each module comes with excellent audio-visual demonstrations with high quality professional narrations. All the concepts are explained with easy to understand practical examples. Additionally, there are 63 templates, exercises, and course materials provided to you to make you quickly gain the expertise and confidence on the concepts. You can download all these course materials, templates, and the exercises. After you complete the course, you will have the opportunity to become a Certified Lean Six Sigma Black Belt Professional. There will be one online test each of the following modules: Introduction, Define, Measure, Analyze, Improve, and Control. You will have 5 attempts to clear one test. The questions will be based on the course material that is provided to you as part of this course. NOTE: There is an additional cost for the certification due to the maintenance costs of online testing platform that cannot be done via Udemy. You will get more details about the cost and the certification procedure in the last (Bonus) lecture...