Jobs that use software support the most include software support representative, software support analyst, and software support manager.
| Rank | Job title | Salary | % of all skills | Job openings |
|---|---|---|---|---|
| 1 | Software Support Representative | $74,855 | 14% | 85,572 |
| 2 | Software Support Analyst | $64,187 | 13% | 126,509 |
| 3 | Software Support Manager | $104,045 | 12% | 113,869 |
| 4 | Software Support Specialist | $62,663 | 12% | 122,134 |
| 5 | System Service Representative | $36,640 | 9% | 135,380 |
| 6 | Software Support Engineer | $87,968 | 7% | 364,072 |
| 7 | Enterprise Records Analyst | $94,601 | 6% | 44,636 |
| 8 | Customer Engineer | $101,212 | 5% | 44,709 |
What jobs use Software Support the most?
1. Software Support Representative
How software support representative uses Software Support:
- Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
- Operate collaboration, CRM, and forecasting software.
- Experience utilizing customer ticketing system (Salesforce).
Most common skills for software support representative:
- Technical Support
- Software Support
- Customer Problems
- Troubleshoot
- Customer Support
- CRM
2. Software Support Analyst
How software support analyst uses Software Support:
- Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
- Used CRM software to track internal and external customer interactions.
- Escalate high level issues to development team and work directly with developers and QA staff.
Most common skills for software support analyst:
- Software Support
- Troubleshoot
- Technical Support
- Home Health
- Java
- Data Analysis
3. Software Support Manager
How software support manager uses Software Support:
- Manage Linux client problem reports and engineering responses.
- Manage programmers in the design, development, testing and debugging of sophisticate computer graphics applications.
- Develop and run SQL and PL/SQL scripts as a workaround to resolve critical billing issues.
Most common skills for software support manager:
- Software Support
- Software Development
- Technical Support
- Customer Support
- Database
- SQL Server
4. Software Support Specialist
How software support specialist uses Software Support:
- Provide second level desktop support, manage printers, and process SharePoint requests.
- Research and troubleshot client technical issues; documented/tracked problems in JDS CRM system.
- Possess fundamental knowledge of, and experience in, Java and HTML programming languages.
Most common skills for software support specialist:
- Customer Service
- Software Support
- Database
- Troubleshoot
- Technical Support
- Software Issues
5. System Service Representative
How system service representative uses Software Support:
- Manage all aspects of VPN set up and support for remote users.
- Manage & assist deployments on IBM server, POS, PC & laptop systems.
- Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Most common skills for system service representative:
- Customer Locations
- Preventive Maintenance
- Service Delivery
- Client Satisfaction
- Software Support
- Customer Service
6. Software Support Engineer
How software support engineer uses Software Support:
- Build, manage and maintain physical server hardware and perform upgrades and OS patching as needed.
- Manage multiple Salesforce projects with tight deadlines effectively.
- Manage multiple sandbox environments for Salesforce application testing.
Most common skills for software support engineer:
- Java
- Software Support
- Customer Service
- Technical Support
- C #
- Troubleshoot
7. Enterprise Records Analyst
How enterprise records analyst uses Software Support:
- Lead disaster recovery exercises, infrastructure hardware/software decommissioning initiatives and redeployment of legacy application retirements/migrations for Fannie Mae (client).
- Resolve connectivity problems involving domain access and VPN for remote users.
- Use VPN to telework for remote support of network & network devices.
Most common skills for enterprise records analyst:
- Technical Support
- Enterprise Architecture
- Troubleshoot
- Software Support
- Technical Issues
- Business Process
8. Customer Engineer
How customer engineer uses Software Support:
- Lead initial product demos to Sr. management.
- Manage the installation and support of NT scanner workstations.
- Manage UNIX systems security and troubleshot and resolve client problems.
Most common skills for customer engineer:
- Customer Service
- Technical Problems
- Level Agreements
- Customer Satisfaction
- Software Support
- Preventative Maintenance
Other skills
- SAN career
- SAS career
- SCADA career
- SCCM career
- SCI career
- SDLC career
- SEO career
- SIEM career
- SLA career
- SMAW career
- SME career
- SMEs career
- SMT career
- SOX career
- SPSS career
- SQL career
- SQL Server career
- SQL Server Analysis career
- SR career
- SSRS career
- STARS career
- SVP career
- Safety Audits career
- Safety Checks career
- Safety Committee career
- Safety Equipment career
- Safety Guidelines career
- Safety Hazards career
- Safety Inspections career
- Safety Issues career
- Safety Planning career
- Safety Policies career
- Safety Procedures career
- Safety Program career
- Safety Regulations career
- Safety Rules career
- Safety Standards career
- Safety Training career
- Sailors career
- Sales Associates career
- Sales Floor career
- Sales Growth career
- Sales Management career
- Sales Objectives career
- Sales Operations career
- Sales Performance career
- Sales Presentations career
- Sales Process career
- Sales Professionals career
- Sales Proposals career
- Sales Strategies career
- Sales Strategy career
Updated December 28, 2023