Union Community Care jobs in Lancaster, PA

Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY The Patient Access Specialist I functions as part of the clinical care team and is responsible for delivery of excellent customer service and accurately and efficiently performing patient registration, exit and appointment scheduling. SPECIFIC JOB DUTIES 1. Ensure all patients and visitors feel warmly welcomed at all Union Community Care sites. Set the tone for a superb care experience. 2. Provides superior telephone customer service for patients seeking access or assistance. This can include rotation through Call Cloud. 3. Verifies all patient demographic and insurance information and applies predetermined sliding fee discount. 4. Verifies coverage of insurance if needed (must keep password current for PROMISe, Navinet, Department of Public Welfare and other insurances). 5. Answers incoming phone calls (at site or in Call Cloud) professionally and knowledgably about Union Community Care access and services. 6. Fully understands and can apply the Sliding Fee Discount Policy and Procedures. Offers Sliding Fee Discount to all patients. Applies sliding fee in Athena. 7. Works buckets including appointments to schedule and reschedule. Checks the Portal Bucket for appointment requests. Contracts patients to reschedule cancelled appointments. 8. Monitors Solution Reach appointment communication platform and cancels, schedules and changes appointments as requested by patients. 9. Collects applicable fees or co-payments at the time of registration, prior to the scheduled visit. 10. Performs patient check-in ensuring that all consents are current, patient account is current, and all demographic data is up to date and accurate in the e-HR. 11. Prepares daily batch report and reconciles cash drawer using the registration collection closing procedure. 12. Performs daily importing and scanning of necessary paperwork and forms, labels and routes documents to the appropriate recipient in Athena, deletes duplicate documents and cover sheets. 13. Performs patient exit, scheduling any necessary follow up appointments and providing patients with orders and care instructions. 14. Helps with other team duties including cleaning rooms, printing labels, work follow-up buckets, reviews team buckets and handles anything that can be appropriately handled by medical reception including labeling and routing of documents and other tasks as needed. 15. Performs other work-related duties as assigned. POSITION REQUIREMENTS * High School Diploma or G.E.D., Administrative Assistant Degree or Medical Assistant Degree * Excellent customer service and interpersonal skills * Exhibits excellent communication skills * Attention to detail * Good basic computer skills * Strong team player * Compliance with HIPAA regulations * Knowledge of medical terminology a plus * English proficiency required ESSENTIAL FUNCTIONS In order to fulfill the requirements of this position, duties 1-15 are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY Located within the Office of the CEO, the Director of Systems Transformation is responsible for leading the design, implementation, and continuous improvement of cross-functional systems that support Union Community Care's strategic goals and operational performance. This role integrates quality improvement science, process management, and human-centered principles to improve how work flows across the organization. The position identifies system-level gaps, redesigns workflows, and facilitates solutions that elevate outcomes, break down silos, and strengthen internal capacity to deliver whole-person, mission-driven care. SPECIFIC JOB DUTIES * Owns and continuously improves Union's core operating models, including the Empowerment Model and Union Team Care, ensuring they are embedded across workflows, decision-making processes, and staff behaviors at every level of the organization. * Designs, documents, and refines cross-functional systems that align people, processes, and technology to support whole-person care and high-performing teams. * Surfaces and diagnoses systems-level barriers to performance, equity, and experience - then partners with stakeholders to co-create solutions that are sustainable, scalable, and mission-aligned. Implements solutions and tracks outcomes. * Leads structured improvement cycles using human-centered design, quality improvement science, and systems thinking to test, iterate, and scale new models of care, operations, and organizational learning. * Convenes and facilitates multidisciplinary working groups (SEAMS Teams) that bring together clinical, operational, administrative, and community voices to co-design workflows and care pathways. * Builds and maintains simple, visual tools and artifacts (e.g., service blueprints, journey maps, system diagrams) to support alignment, transparency, and execution across teams. * Acts as a strategic systems integrator, ensuring that organizational initiatives are coordinated and do not duplicate or contradict each other. * Cultivates a learning environment, grounded in curiosity, inquiry, and creative problem-solving across all levels of staff. Models and coaches others in how to see, study, and shift systems. * Leads the creation and sustainability of a Learning Management System that reinforces Union's operating models, supports staff development, and embeds organizational learning into daily practice. Partners with Human Resources and departmental leaders to align learning content with performance goals and strategic priorities. * Tracks and reports progress of transformation initiatives, including measurable improvements in team performance, patient experience, operational efficiency, or health equity. Ties all reporting back to operational plans and the organizational strategic plan. * Performs other duties as assigned in service to Union's mission, strategic goals, and culture of continuous improvement. POSITION REQUIREMENTS * Bachelor's degree required; Master's degree in Public Health, Health Administration, Organizational Design, Industrial Engineering, or related field preferred. * 5+ years of experience in performance improvement, systems design, quality management, or cross-functional operations in a healthcare or complex service organization. * Demonstrated ability to lead change through facilitation, inquiry, and co-creation - not command and control. * Deep understanding of systems thinking, process mapping, and organizational learning models. * Familiarity with Lean, PDSA, or similar continuous improvement frameworks. * Strong interpersonal and communication skills; able to build trust across diverse teams and roles. * High level of curiosity and resilience; thrives in complexity and ambiguity. * Passion for mission-driven work and equity-centered transformation. ESSENTIAL FUNCTIONS In order to fulfill the requirements of this position, duties 1-10 considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Job Details 454 NEW HOLLAND AVE - LANCASTER, PADescription Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY The Treatment Navigator's responsibility is to clearly explain treatment plan options and related costs to patients. Treatment Navigators ensure patients understand their treatment plan, insurance benefits (including prior authorizations), review and discuss fees with patient along with assisting with financial arrangements and coordination of appointments. SPECIFIC JOB DUTIES Schedule patient's treatment appointments, reschedule patients that miss their appointments and call patients that have not completed treatment and/or payments (HRPREPay). Coordinates patient appointments to align with Preauthorization/BLE'S and Treatment Plans. Communicates with the team and patient to ensure treatment plan work is completed within the authorized period. Communicates with the team and patients when appointments need rescheduling to ensure work is complete within authorized period. Ensures that all authorizations are in place prior to patient appointment and communicates with the team if appointment changes need to occur to ensure preauthorization is in place. Completes and communicates with patient the Good Faith Estimate and ensures payment prior to treatment. Assist patient with financial arrangements. Fully understands and can apply the Sliding Fee Discount Policy and Procedures. Ensure patients understand their treatment plan and coordinates with the Dental Care Team and patient to address any barriers to the patient completing the treatment plan. Reviews Dental Benefits with patients as needed. Coordinates with Dental PAS to ensure accurate patient information is documented in dental records. Fields questions from team members, patients and insurance companies, researches answers, and then follows up. Maintains patient demographic information, including insurance eligibility and benefit verification. Creates payment plans with patients that follow the guidelines established by Union Community Care. Run Eligibility on patients with upcoming appointments Receptionist for Union's Admin Building Performs other work-related duties as assigned. JOB REQUIREMENTS To perform this job successfully, an individual must be able to perform all duties satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Ability to describe procedures in simple language Excellent communication skills Familiarity with computer systems Customer service skills Excellent telephone skills Organizational skills Creative problem- solving skills Keen understanding of scheduling Ability to work independently Compliance with HIPPA regulations Basic mathematic skills Bilingual preferred Ability to work well with others ESSENTIAL FUNCTIONS To fulfill the requirements of this position, duties 1-17 are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY As a board-certified oral maxillofacial surgeon, focus on treating conditions, defects, injuries, and aesthetics of the mouth, teeth, jaws, and face, with a specific emphasis on serving underserved populations. This would involve performing surgical procedures, diagnosing oral and maxillofacial issues, providing preventive care, and educating patients on oral health. SPECIFIC JOB DUTIES Key Responsibilities: * Performing oral and maxillofacial surgeries, including tooth extractions and other surgical procedures related to the mouth, teeth, and jaws within the scope of a board certified oral maxillofacial surgeon. * Examining patients, utilizing x-rays and other diagnostic tools to determine the nature of oral health conditions and developing treatment plans. * Providing preventive dental services and educating patients on oral hygiene and dental health maintenance. * Administering anesthesia for procedures, ensuring patient comfort and safety. * Advising patients on oral health conditions compassionately and with cultural competence. * Working with other healthcare professionals, such as general dentists, medical doctors, and specialists, to provide comprehensive patient care. * Depending on the FQHC structure, potentially supervising other dental staff, including hygienists and assistants. * Ensuring compliance with safety protocols, including those related to OSHA/Bloodborne pathogen requirements. * Performs other work-related duties as assigned POSITION REQUIREMENTS * Education and Certification: Completion of an accredited oral and maxillofacial surgery program, followed by board certification. * Surgical Expertise: Proficiency in various oral and maxillofacial surgical procedures. * Diagnostic Skills: Ability to accurately diagnose oral health conditions using various diagnostic tools. * Anesthesia Knowledge: Understanding and ability to administer different types of anesthesia. * Patient Communication: Excellent communication skills to effectively explain procedures, answer questions, and build rapport with patients. * Teamwork: Ability to collaborate effectively with other healthcare professionals. * Commitment to Public Health: A strong commitment to serving underserved populations and providing access to oral healthcare. * Cultural Competency: Understanding and respect for diverse patient populations. ESSENTIAL FUNCTIONS In order to fulfill the requirements of this position, duties 1-9 are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY Assists the dentists with providing dental care to the patients of Union Community care (UCC). Also responsible for maintaining the dental equipment, supplies, clinical area and ensuring OSHA compliance. SPECIFIC JOB DUTIES Patient Care 1. Welcomes and prepares patient to be treated by the dentist 2. Helps patient to feel comfortable before, during, and after dental treatment 3. Takes any prescribed radiographs (x-rays) for the dentists 4. Reviews health and dental histories with the patient 5. Takes patient's blood pressure 6. Places restorative material after dentist has prepared tooth (teeth) 7. Places sealants, polishes and applies fluoride varnish as directed by dentist 8. When necessary make notes in the dental chart (i.e. chief complaint and blood pressure readings) 9. Prepares operatory for procedure to be performed 10. Assists dentist in performing four-handed dentistry following established Policies and Protocols for each individual procedure 11. Places and removes rubber dams and matrices (Under Direct Supervision) 12. Places and contours amalgam, composite, and other restorative material (Under Direct Supervision) 13. Place dental sealants (Under Direct Supervision) 14. Apply fluoride treatments and polishing teeth (Under Direct Supervision) 15. Following the dental procedure, gives patient any necessary post-op instructions or home care instructions 16. Completes the patient visit by taking them to the check-out desk Operatory Maintenance 17. After every visit removes all disposable barriers and instruments 18. Uses proper pre-cleaning and disinfecting procedures to disinfectant all surfaces and supplies 19. Replaces all barriers in operatory and sets up instruments for the next patient 20. Maintains dental equipment and informs Dental PM about any necessary equipment repairs 21. Ensures dental supplies are stocked in proper areas (i.e. operatory and lab) * Dental Laboratory 22. Cleans and sterilizes dental equipment after every patient visit 23. Maintains sterilization equipment 24. Re-stocks and pulls supply tags for the dental order, gives supply tags to Dental PM 2 25. Maintains dental radiograph sensors and machine 26. Pours impressions 27. Tracks dental laboratory cases and contacts dental labs as needed for pick-up or other communications Miscellaneous Duties 28. Participates in any meetings, seminars, or training sessions as directed. 29. Assists as an interpreter for dental providers as needed 30. Assists front desk in times of under-staffing 31. Performs other work-related duties as assigned POSITION REQUIREMENTS * EFDA accreditation and licensed * License recertification every two years * Radiology certification; recertified every four years * CPR certified; recertified every two years * Child abuse clearance; re-checked every two years * Attends fraud, waste, abuse and cultural competency classes every year * Knowledge and familiarity with dental and medical terminology * English proficiency required ESSENTIAL FUNCTIONS In order to fulfill the requirements of this position, duties 1-31 are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY This position is responsible for a variety of complex clerical and accounting functions related to medical accounts receivable (A/R), including insurance verification, insurance claim submission, along with collection, posting, and managing account payments. Duties also include following up on submitted claims and patient billing, along with investigating insurance denials. SPECIFIC JOB DUTIES- Billing Specialist I * Posting of daily charges and research missing slips to make sure all charges are captured * Prepares, audits and generates clean claims * Processes and posts insurance payments along with patient payments in an accurate and timely manner in accordance with Union Community Care's policies, procedures and performance goals. * Coordinates with PAS to ensure accurate patient information for billing purposes * Performs a variety of general clerical duties, including telephone reception, mail distribution, and other routine functions. * Works all Claim Holds and Denials by investigating (calling), correcting and resubmitting claims to third party payers * Answers questions from team members, patients and insurance companies * Identifies and resolves patient billing questions and complaints * Knowledge of Sliding Fee policy and rates * Maintains patient demographic information, including insurance eligibility and benefit verification * Ability to prepare, reviews, and sends patient statements * Creates payment plans with patients; that follow the guidelines established by Union Community Care * Participates in educational activities and attends staff meetings * Maintains strict confidentiality and adheres to all HIPAA guidelines and regulations * Performs other work-related duties as assigned * Reconciles cash and batches daily * Works on appeals to insurance companies as needed SPECIFIC JOB DUTIES- Billing Specialist II * Preform all job duties of Billing Specialist I * Demonstrates the ability to act as a coach to peers * Proficient in both Medical and Dental Billing SPECIFIC JOB DUTIES- Billing Team Lead * Performs all duties of Billing Specialist I * Works with Billing Specialists to research appropriate billing & coding procedures * Works with Director of Billing to maximize revenue potential based on our unique services and providers * Works with Director of Billing to maximize department efficiency * Assists with reconciliation errors * Works with Accounting to identify any discrepancies in cash * Keeps ongoing knowledge of current CPT/CDT guidelines and educates Billing Specialists * Responsible for Training of Billing Staff * Assists with Training of PAS * Certification in Medical Billing or Coding preferred JOB REQUIREMENTS To perform this job successfully, an individual must be able to perform all duties satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. * Knowledge of medical terminology and current CPT AND/OR CDT coding practices preferred * Working knowledge of Microsoft Office, EMR software's and other online programs; along with general business equipment * Basic mathematic skills * Spanish proficiency preferred * Ability to work well with others ESSENTIAL FUNCTIONS To fulfill the requirements of this position, all duties above are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Job Details Springville Rd. - New Holland, PA Full Time Graduate Degree None Day Health CareDescription Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY The Physician is responsible for examination and treatment of patients. The Physician is responsible for the fulfillment of all obligations as noted by their professional association. (Most cases will be the ABFP). SPECIFIC JOB DUTIES Works as part of a care team to provide patient-centered, culturally sensitive care, using evidence-based medicine, to Union patients. Provides primary medical care services to patients of Union in accordance with training, experience, certification, insurance and licensure in a manner consistent with guidelines established in the principles of practice at Union and its mission statement. Refer patients to medical specialists or other sources of service when necessary. Prescribes and/or dispenses required medication to patients according to the individual prescriptive authority granted by the Pennsylvania State Board. Performs examinations and formulates treatment plan of patients including appropriate history, physical examinations, appropriate surgical procedures, laboratory and x-ray testing, and referrals as necessary. Fully documents plan of care; and executes care in a timely manner. Fully documents plan of care; and executes care in a timely manner. Counsels and educates patients regarding their physical or mental health or delegates such education to an appropriate care team member. Stay abreast of changes in clinical guidelines, and best practices. Ensure timely completion of forms presented to him/her on behalf of the patient regarding the patient's physical or mental health conditions; for the proper billing of patients and third-party payers; and forms necessary for other funding sources. Performs other work-related duties as assigned. POSITION REQUIREMENTS Licensed M.D. or D.O. in the Commonwealth of Pennsylvania Board Certification/Eligibility in their specialty. English proficiency required ESSENTIAL FUNCTIONS In order to fulfill the requirements of this position, duties 1-10 are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Job Details Duke Street - Lancaster, PADescription Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY The Pharmacy Technician assists in the day-to-day operations of the Pharmacy at Union Community Care. They work under the direction of the Staff Pharmacist to provide excellent service. SPECIFIC JOB DUTIES Prepare, deliver, and restock medications Perform order entry Procure drugs Bill prescriptions Assist in various pharmacy activities under the supervision of a licensed pharmacist Carry out your job duties according to written procedures and guidelines based on pharmacy standards and regulatory requirements. Other duties as assigned POSITION REQUIREMENTS High School Diploma or GED Recent experience in a hospital or retail pharmacy Experience working with 340B preferred Certified Pharmacy Technician preferred Proficient computer skills Effective communications skills; verbal and written English proficiency required ESSENTIAL FUNCTIONS In order to fulfill the requirements of this position, duties 1-7 are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY The Nurse Practitioner is responsible to perform diagnostic and therapeutic tasks in collaboration with a Physician. The Nurse Practitioner is responsible for examinations and treatment of patients within their scope of practice. The Nurse Practitioner is responsible for the fulfillment of all obligations as noted by their professional association (Most cases will be Board of Medicine and the Board of Nursing). SPECIFIC JOB DUTIES * Performs examinations and formulates treatment of patients including appropriate history, physical examinations laboratory and other diagnostic testing and referrals as necessary. * Counsels and educates patients regarding their physical or mental health or delegates such education to a competent source. * Recognizes complicated medical conditions that require referrals. * Manages chronic conditions such as diabetes and high blood pressure. * Prescribes medications and other treatments. * Advises patients on how to prevent disease. * Refers patients to community resources and agencies. * Consults with their Collaborating Physician(s) as necessary. * Fully documents plan of care; and executes care in a timely manner. * Ensure timely completion of forms presented to them on behalf of the patient regarding the patient's physical or mental health conditions; for the proper billing of patients and third-party payers; and forms necessary for other funding sources. * Performs other work-related duties as assigned POSITION REQUIREMENTS * Licensed to practice in the Commonwealth of Pennsylvania. * Board Certification/eligibility by American Nurses Credentialing Center. * English proficiency required ESSENTIAL FUNCTIONS In order to fulfill the requirements of this position, duties 1-11 are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY The Medical Assistant carries out orders for patient care as directed by the Medical Doctors, Physician Assistants, and Certified Registered Nurse Practitioners. The Medical Assistant follows prescribed clinical workflows and participates in clinical and/or administrative tasks. SPECIFIC JOB DUTIES 1. Conducts chart prep for each patient daily and participates in daily huddles with the provider. Serves as a patient experience advocate by being a positive influence at all times when interacting with patients, visitors, and colleagues; communicates with all patients, visitors, and colleagues in a professional manner while keeping customer service a top priority. 2. Greets and shows patients to exam room and prepares patient for visit with provider; follows SOP for documentation in the e-HR and Standing Orders appropriate to the visit type * Prepares patients for exam by measuring vital signs, reviewing screening questionnaires and accurately records information in patient chart. Addresses or alerts provider of concerns * Reviews and updates current medication list, problem list, patient medical history, surgical history, and family history, making changes as needed. Addresses or alerts provider of concerns * Follows established standards and protocols 3. Administers injections and medications as prescribed by the provider and in accordance with protocol, regulatory requirements, and standards of practice. 4. Prepares and assists providers with various procedures exams as designated by the provider 5. Implements standing orders. 6. Performs various tests upon the request of the provider, including but not limited to: phlebotomy, hearing tests, EKGs, breathing treatments, and vision tests. 7. Collects blood or other laboratory specimens and prepares them for further testing. 8. Participates in test tracking and monitors overdue results. 9. Administers the in-box to ensure patient communication and follow-up is completed and Clinician time is used wisely. 10. Assures exam rooms are adequately supplied and cleaned after each patient visit; maintains and cleans medical instruments and equipment after each procedure. 11. Assists provider and patient in reviewing and revising care plans and assesses patient progress; follows up with patient between visits as necessary. 12. Assists with proactive outreach for patients requiring preventative and chronic disease services. 13. Collaborates with care coordination to communicate all pertinent information for promoting coordinated activities among specialists, hospital admits, and emergency department visits to obtain all necessary patient information as well as any other necessary information needed to ensure continuity of care. 14. Actively participates in performance improvement initiatives to improve overall patient experience and quality of care. 15. Handles all patient information in a confidential manner according to Union Community Care's privacy and confidentiality policies and procedures. 16. Performs other work-related duties as assigned. POSITION REQUIREMENTS * Graduation from a Medical Assistant program or competency assessment and two years of on-the-job training * May be new graduate or have less than 2 years of relevant experience * Current CPR certification * English proficiency required ESSENTIAL FUNCTIONS In order to fulfill the requirements of this position, duties 1-16 are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Job Details 454 NEW HOLLAND AVE - LANCASTER, PA Full TimeDescription Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY The Dental Quality Specialist I works collaboratively with the dental and quality teams to promote awareness, adoption, and practice of efficient and effective workflows and continuous improvement. SPECIFIC JOB DUTIES 1. Participate in all aspects of the process improvement process from PDSA evaluation through scaling of the resulting processes for Union Dental sites. 2. Create workflow diagrams and process design documentation. 3. Assess complex problems and barriers to process improvement and/or enhancement of workflows; recommend and assist in implementation of problem resolution strategies and actions through PDSA cycles. 4. Serves as a resource and assists dental teams in the preparation of PDSAs and data metrics. 5. Collect, validate, and analyze information; discern relevant and critical points, patterns, or trends that affect the patient care processes. 6. Work across all departments to garner support, exchange information, solicit recommendations, synthesize information and develop pros/cons for workflow redesigns for the dental department. 7. Meet with teams and individuals at all dental sites to develop plans for scaling successful PDSAs. 8. Facilitate communication and coordination among all relevant parties and assures consistency, accuracy, and quality of post PDSA process scaling activities. 9. Performs other work-related duties as assigned. POSITION REQUIREMENTS • Bachelor's Degree and 3+ yrs experience in a dental setting, or RDH or PHDHP, or MPH + 1 yr related dental experience, or equivalent training and experience in dental practice setting. • Strong understanding of Electronic Dental Records and database applications, and Microsoft Office applications. • Strong organizational and time management skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail. • Strong written, verbal, analytical, research, presentation and interpersonal skills. • Ability to work independently or collaboratively in a team. • Ability to develop reports, policy and procedure documents. ESSENTIAL FUNCTIONS In order to fulfill the requirements of this position, duties 1-9 are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Job Details 454 NEW HOLLAND AVE - LANCASTER, PA Full TimeDescription Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY Located within the Office of the CEO, the Director of Systems Transformation is responsible for leading the design, implementation, and continuous improvement of cross-functional systems that support Union Community Care's strategic goals and operational performance. This role integrates quality improvement science, process management, and human-centered principles to improve how work flows across the organization. The position identifies system-level gaps, redesigns workflows, and facilitates solutions that elevate outcomes, break down silos, and strengthen internal capacity to deliver whole-person, mission-driven care. SPECIFIC JOB DUTIES Owns and continuously improves Union's core operating models, including the Empowerment Model and Union Team Care, ensuring they are embedded across workflows, decision-making processes, and staff behaviors at every level of the organization. Designs, documents, and refines cross-functional systems that align people, processes, and technology to support whole-person care and high-performing teams. Surfaces and diagnoses systems-level barriers to performance, equity, and experience - then partners with stakeholders to co-create solutions that are sustainable, scalable, and mission-aligned. Implements solutions and tracks outcomes. Leads structured improvement cycles using human-centered design, quality improvement science, and systems thinking to test, iterate, and scale new models of care, operations, and organizational learning. Convenes and facilitates multidisciplinary working groups (SEAMS Teams) that bring together clinical, operational, administrative, and community voices to co-design workflows and care pathways. Builds and maintains simple, visual tools and artifacts (e.g., service blueprints, journey maps, system diagrams) to support alignment, transparency, and execution across teams. Acts as a strategic systems integrator, ensuring that organizational initiatives are coordinated and do not duplicate or contradict each other. Cultivates a learning environment, grounded in curiosity, inquiry, and creative problem-solving across all levels of staff. Models and coaches others in how to see, study, and shift systems. Leads the creation and sustainability of a Learning Management System that reinforces Union's operating models, supports staff development, and embeds organizational learning into daily practice. Partners with Human Resources and departmental leaders to align learning content with performance goals and strategic priorities. Tracks and reports progress of transformation initiatives, including measurable improvements in team performance, patient experience, operational efficiency, or health equity. Ties all reporting back to operational plans and the organizational strategic plan. Performs other duties as assigned in service to Union's mission, strategic goals, and culture of continuous improvement. POSITION REQUIREMENTS Bachelor's degree required; Master's degree in Public Health, Health Administration, Organizational Design, Industrial Engineering, or related field preferred. 5+ years of experience in performance improvement, systems design, quality management, or cross-functional operations in a healthcare or complex service organization. Demonstrated ability to lead change through facilitation, inquiry, and co-creation - not command and control. Deep understanding of systems thinking, process mapping, and organizational learning models. Familiarity with Lean, PDSA, or similar continuous improvement frameworks. Strong interpersonal and communication skills; able to build trust across diverse teams and roles. High level of curiosity and resilience; thrives in complexity and ambiguity. Passion for mission-driven work and equity-centered transformation. ESSENTIAL FUNCTIONS In order to fulfill the requirements of this position, duties 1-10 considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

* Offering a 10k sign-on bonus* Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY To provide basic hygiene services to the patients of Union Community Care (UCC). SPECIFIC JOB DUTIES Administrative 1.Monitor the quality of patient care and recommend and implement changes for improving patient care 2.Develop educational programs for Head Start and other community agencies 3.Perform other work-related duties as assigned by the Dental Director Clinical 4. Provide dental hygiene care for patients 5. Facilitate oral health education for patients both clinically and in outreach settings 6. Maintain legible, legal documentation in patient charts as directed by department policies 7. Participate in continuing education to stay abreast on new techniques and procedures in the field of dentistry Billing 8. Accurately code procedures following each dental visit 9. Follow processes for ensuring prior authorization is received before initiation of procedures that require prior authorization Other 10. Performs other work-related duties as assigned POSITION REQUIREMENTS * Active Commonwealth of Pennsylvania Dental Hygienist License * Dental Hygiene degree from accredited school * Successful completion of Union Community Care's (UCC) credentialing process * Participation in all insurance plans that UCC accepts * Some administrative experience preferred * English proficiency required ESSENTIAL FUNCTIONS In order to fulfill the requirements of this position, duties 1-10 are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY The Treatment Navigator's are responsible for delivery of excellent customer service, accurately and efficiently performing patient registration, appointment scheduling and clearly explain treatment plan options and related costs to patients. Treatment Navigators ensure patients understand their treatment plan, insurance benefits (including prior authorizations), review and discuss fees with patient along with assisting with financial arrangements and coordination of appointments. SPECIFIC JOB DUTIES * Ensures all patients and visitors feel warmly welcomed at all sites. Set the tone for a superb care experience. * Provides superior telephone customer service for patients seeking access or assistance by answering phones professionally and knowledgeably. * Performs patient check-in ensuring that all consents are current, patient account is current, and all demographic data is up to date and accurate in the EHR. * Verifies and maintains all patient demographic, insurance eligibility and benefits and collects all copays/balances * Offers Sliding Fee Discount to all patients, understands and applies the program as needed * Prepares daily batch report and reconciles cash drawer using the registration closing procedure * Preforms daily importing and scanning of necessary paperwork and forms, labels and routes documents to the appropriate recipient in Athena, deletes duplicate documents and cover sheets * Schedules all patient treatment appointments, reschedules patients that miss their appointments and call patients that have not completed treatment and/or payments (HRPREPAY). * Coordinates patient appointments to align with Preauthorization/BLE'S and Treatment Plans. * Ensures that all Preauthorizations and BLEs are completed to the best of their ability and scans all related documents into the HER. * Communicates with the team and patient to ensure treatment plan work is completed within the authorized period. * Communicates with the team and patients when appointments need rescheduling to ensure work is complete within authorized period. * Ensures that all authorizations are in place prior to patient appointment and communicates with the team if appointment changes need to occur to ensure preauthorization is in place. * Completes and communicates with patient the Good Faith Estimate and ensures payment prior to treatment. * Assist patient with financial arrangements. * Ensure patients understand their treatment plan and coordinates with the Dental Care Team and patient to address any barriers to the patient completing the treatment plan. * Reviews Dental Benefits with patients as needed. * Fields questions from team members, patients and insurance companies, research answers, and then follows up. * Creates payment plans with patients that follow the guidelines established by Union Community Care. * Run Eligibility and Benefits on patients with upcoming appointments (2 days out) * Contacts patients and/or insurance companies for updated information * Performs other work-related duties as assigned. SPECIFIC JOB DUTIES- Treatment Navigator Coach * Performs all duties of Treatment Navigator * Works with Treatment Navigators to research appropriate workflows * Assists with errors * Keeps ongoing knowledge of current Insurance guidelines and educates Treatment Navigators * Responsible for Training of Treatment Navigators * Floats to sites to cover call offs and PTO * Receptionist for Union's Admin Building SPECIFIC JOB DUTIES- Treatment Navigator Lead * Performs all duties of Treatment Navigator Lead * Works with Director of Billing to maximize potential revenue loss based on our unique services and providers * Works with Director of Billing and Director of Dental to maximize department efficiency * Responsible for Supervision of Treatment Navigators JOB REQUIREMENTS To perform this job successfully, an individual must be able to perform all duties satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. * High School Diploma or G.E.D. * Excellent communication skills * Familiarity with computer systems * Excellent Customer service skills * Excellent telephone skills * Organizational skills * Creative problem- solving skills * Keen understanding of scheduling * Strong team player & Ability to work well with others * Compliance with HIPPA regulations * Basic mathematic skills * Ability to describe procedures in simple language * English proficiency required * Bilingual preferred ESSENTIAL FUNCTIONS To fulfill the requirements of this position, duties 1-22 are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY The Call Cloud Patient Access Specialist functions as part of the clinical care team and is responsible for delivery of excellent customer service and accurately and efficiently performing patient registration, and appointment scheduling. SPECIFIC JOB DUTIES * Ensure all patients and visitors feel warmly welcomed at all Union Community Care sites. Set the tone for a superb care experience. * Provides superior telephone customer service for patients seeking access or assistance. This can include rotation through Call Cloud. * Verifies all patient demographic and insurance information. * Answers incoming phone calls (at site or in Call Cloud) professionally and knowledgably about Union Community Care access and services. * Fully understands the Sliding Fee Discount Policy and Procedures. Offers Sliding Fee Discount to all patients. * Monitors Solution Reach appointment communication platform and cancels, schedules and changes appointments as requested by patients. * Connect with care teams for first call resolutions. * Create patient cases when needed. * Attends site meetings. * Performs other work-related duties as assigned. POSITION REQUIREMENTS * High School Diploma or G.E.D., Administrative Assistant Degree or Medical Assistant Degree * Excellent customer service and interpersonal skills * Exhibits excellent communication skills * Attention to detail * Good basic computer skills * English proficiency required * Strong team player * Compliance with HIPAA regulations * Knowledge of medical terminology a plus ESSENTIAL FUNCTIONS In order to fulfill the requirements of this position, duties 1-10 are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Job Details 454 NEW HOLLAND AVE - LANCASTER, PADescription Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY This position is responsible for a variety of complex clerical and accounting functions related to medical accounts receivable (A/R), including insurance verification, insurance claim submission, along with collection, posting, and managing account payments. Duties also include following up on submitted claims and patient billing, along with investigating insurance denials. SPECIFIC JOB DUTIES- Billing Specialist I Posting of daily charges and research missing slips to make sure all charges are captured Prepares, audits and generates clean claims Processes and posts insurance payments along with patient payments in an accurate and timely manner in accordance with Union Community Care's policies, procedures and performance goals. Coordinates with PAS to ensure accurate patient information for billing purposes Performs a variety of general clerical duties, including telephone reception, mail distribution, and other routine functions. Works all Claim Holds and Denials by investigating (calling), correcting and resubmitting claims to third party payers Answers questions from team members, patients and insurance companies Identifies and resolves patient billing questions and complaints Knowledge of Sliding Fee policy and rates Maintains patient demographic information, including insurance eligibility and benefit verification Ability to prepare, reviews, and sends patient statements Creates payment plans with patients; that follow the guidelines established by Union Community Care Participates in educational activities and attends staff meetings Maintains strict confidentiality and adheres to all HIPAA guidelines and regulations Performs other work-related duties as assigned Reconciles cash and batches daily Works on appeals to insurance companies as needed SPECIFIC JOB DUTIES- Billing Specialist II Preform all job duties of Billing Specialist I Demonstrates the ability to act as a coach to peers Proficient in both Medical and Dental Billing SPECIFIC JOB DUTIES- Billing Team Lead Performs all duties of Billing Specialist I Works with Billing Specialists to research appropriate billing & coding procedures Works with Director of Billing to maximize revenue potential based on our unique services and providers Works with Director of Billing to maximize department efficiency Assists with reconciliation errors Works with Accounting to identify any discrepancies in cash Keeps ongoing knowledge of current CPT/CDT guidelines and educates Billing Specialists Responsible for Training of Billing Staff Assists with Training of PAS Certification in Medical Billing or Coding preferred JOB REQUIREMENTS To perform this job successfully, an individual must be able to perform all duties satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Knowledge of medical terminology and current CPT AND/OR CDT coding practices preferred Working knowledge of Microsoft Office, EMR software's and other online programs; along with general business equipment Basic mathematic skills Spanish proficiency preferred Ability to work well with others ESSENTIAL FUNCTIONS To fulfill the requirements of this position, all duties above are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY The Nurse Practitioner is responsible to perform diagnostic and therapeutic tasks in collaboration with a Physician. The Nurse Practitioner is responsible for examinations and treatment of patients within their scope of practice. The Nurse Practitioner is responsible for the fulfillment of all obligations as noted by their professional association (Most cases will be Board of Medicine and the Board of Nursing). SPECIFIC JOB DUTIES * Performs examinations and formulates treatment of patients including appropriate history, physical examinations laboratory and other diagnostic testing and referrals as necessary. * Counsels and educates patients regarding their physical or mental health or delegates such education to a competent source. * Recognizes complicated medical conditions that require referrals. * Manages chronic conditions such as diabetes and high blood pressure. * Prescribes medications and other treatments. * Advises patients on how to prevent disease. * Refers patients to community resources and agencies. * Consults with their Collaborating Physician(s) as necessary. * Fully documents plan of care; and executes care in a timely manner. * Ensure timely completion of forms presented to them on behalf of the patient regarding the patient's physical or mental health conditions; for the proper billing of patients and third-party payers; and forms necessary for other funding sources. * Performs other work-related duties as assigned POSITION REQUIREMENTS * Licensed to practice in the Commonwealth of Pennsylvania. * Board Certification/eligibility by American Nurses Credentialing Center. * English proficiency required ESSENTIAL FUNCTIONS In order to fulfill the requirements of this position, duties 1-11 are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY The Medical Assistant carries out orders for patient care as directed by the Medical Doctors, Physician Assistants, and Certified Registered Nurse Practitioners. The Medical Assistant follows prescribed clinical workflows and participates in clinical and/or administrative tasks. SPECIFIC JOB DUTIES 1. Conducts chart prep for each patient daily and participates in daily huddles with the provider. Serves as a patient experience advocate by being a positive influence at all times when interacting with patients, visitors, and colleagues; communicates with all patients, visitors, and colleagues in a professional manner while keeping customer service a top priority. 2. Greets and shows patients to exam room and prepares patient for visit with provider; follows SOP for documentation in the e-HR and Standing Orders appropriate to the visit type * Prepares patients for exam by measuring vital signs, reviewing screening questionnaires and accurately records information in patient chart. Addresses or alerts provider of concerns * Reviews and updates current medication list, problem list, patient medical history, surgical history, and family history, making changes as needed. Addresses or alerts provider of concerns * Follows established standards and protocols 3. Administers injections and medications as prescribed by the provider and in accordance with protocol, regulatory requirements, and standards of practice. 4. Prepares and assists providers with various procedures exams as designated by the provider 5. Implements standing orders. 6. Performs various tests upon the request of the provider, including but not limited to: phlebotomy, hearing tests, EKGs, breathing treatments, and vision tests. 7. Collects blood or other laboratory specimens and prepares them for further testing. 8. Participates in test tracking and monitors overdue results. 9. Administers the in-box to ensure patient communication and follow-up is completed and Clinician time is used wisely. 10. Assures exam rooms are adequately supplied and cleaned after each patient visit; maintains and cleans medical instruments and equipment after each procedure. 11. Assists provider and patient in reviewing and revising care plans and assesses patient progress; follows up with patient between visits as necessary. 12. Assists with proactive outreach for patients requiring preventative and chronic disease services. 13. Collaborates with care coordination to communicate all pertinent information for promoting coordinated activities among specialists, hospital admits, and emergency department visits to obtain all necessary patient information as well as any other necessary information needed to ensure continuity of care. 14. Actively participates in performance improvement initiatives to improve overall patient experience and quality of care. 15. Handles all patient information in a confidential manner according to Union Community Care's privacy and confidentiality policies and procedures. 16. Performs other work-related duties as assigned. POSITION REQUIREMENTS * Graduation from a Medical Assistant program or competency assessment and two years of on-the-job training * May be new graduate or have less than 2 years of relevant experience * Current CPR certification * English proficiency required ESSENTIAL FUNCTIONS In order to fulfill the requirements of this position, duties 1-16 are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.

Job Details Denver Community Health Center - Denver, PADescription Our Mission, Vision, & Model of Care At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life. We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others. We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity. We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. Qualifications JOB SUMMARY The Treatment Navigator's are responsible for delivery of excellent customer service, accurately and efficiently performing patient registration, appointment scheduling and clearly explain treatment plan options and related costs to patients. Treatment Navigators ensure patients understand their treatment plan, insurance benefits (including prior authorizations), review and discuss fees with patient along with assisting with financial arrangements and coordination of appointments. SPECIFIC JOB DUTIES Ensures all patients and visitors feel warmly welcomed at all sites. Set the tone for a superb care experience. Provides superior telephone customer service for patients seeking access or assistance by answering phones professionally and knowledgeably. Performs patient check-in ensuring that all consents are current, patient account is current, and all demographic data is up to date and accurate in the EHR. Verifies and maintains all patient demographic, insurance eligibility and benefits and collects all copays/balances Offers Sliding Fee Discount to all patients, understands and applies the program as needed Prepares daily batch report and reconciles cash drawer using the registration closing procedure Preforms daily importing and scanning of necessary paperwork and forms, labels and routes documents to the appropriate recipient in Athena, deletes duplicate documents and cover sheets Schedules all patient treatment appointments, reschedules patients that miss their appointments and call patients that have not completed treatment and/or payments (HRPREPAY). Coordinates patient appointments to align with Preauthorization/BLE'S and Treatment Plans. Ensures that all Preauthorizations and BLEs are completed to the best of their ability and scans all related documents into the HER. Communicates with the team and patient to ensure treatment plan work is completed within the authorized period. Communicates with the team and patients when appointments need rescheduling to ensure work is complete within authorized period. Ensures that all authorizations are in place prior to patient appointment and communicates with the team if appointment changes need to occur to ensure preauthorization is in place. Completes and communicates with patient the Good Faith Estimate and ensures payment prior to treatment. Assist patient with financial arrangements. Ensure patients understand their treatment plan and coordinates with the Dental Care Team and patient to address any barriers to the patient completing the treatment plan. Reviews Dental Benefits with patients as needed. Fields questions from team members, patients and insurance companies, research answers, and then follows up. Creates payment plans with patients that follow the guidelines established by Union Community Care. Run Eligibility and Benefits on patients with upcoming appointments (2 days out) Contacts patients and/or insurance companies for updated information Performs other work-related duties as assigned. SPECIFIC JOB DUTIES- Treatment Navigator Coach Performs all duties of Treatment Navigator Works with Treatment Navigators to research appropriate workflows Assists with errors Keeps ongoing knowledge of current Insurance guidelines and educates Treatment Navigators Responsible for Training of Treatment Navigators Floats to sites to cover call offs and PTO Receptionist for Union's Admin Building SPECIFIC JOB DUTIES- Treatment Navigator Lead Performs all duties of Treatment Navigator Lead Works with Director of Billing to maximize potential revenue loss based on our unique services and providers Works with Director of Billing and Director of Dental to maximize department efficiency Responsible for Supervision of Treatment Navigators JOB REQUIREMENTS To perform this job successfully, an individual must be able to perform all duties satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. High School Diploma or G.E.D. Excellent communication skills Familiarity with computer systems Excellent Customer service skills Excellent telephone skills Organizational skills Creative problem- solving skills Keen understanding of scheduling Strong team player & Ability to work well with others Compliance with HIPPA regulations Basic mathematic skills Ability to describe procedures in simple language English proficiency required Bilingual preferred ESSENTIAL FUNCTIONS To fulfill the requirements of this position, duties 1-22 are considered essential functions of the job. ORGANIZATIONAL INVOLVEMENT This position is required to participate in mandatory all staff meetings, team meetings and trainings.