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Talkdesk jobs in San Francisco, CA

- 24 jobs
  • Talent Community

    Talkdesk 2 4.0company rating

    Talkdesk 2 job in San Francisco, CA

    At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! Join Our Talent Community! At Talkdesk, we believe that great talent is the key to our success. If you don't see a current job opening that aligns with your skills and career aspirations, we encourage you to apply to our Talent Community! By joining our Talent Community, you can: Share your resume and professional background with our Talent Acquisition team. Be considered for future job opportunities that match your skills, experience, and interests. Stay informed about new openings, company updates, and career opportunities at Talkdesk. Who Should Join? Professionals interested in working at Talkdesk across different functions such as Engineering, Sales, Customer Success, Marketing, Operations, HR, Finance, and more. Individuals with diverse backgrounds and experiences who want to be part of an innovative and fast-growing company. Candidates looking for remote, hybrid, or on-site opportunities across various global locations. How It Works: Submit your application to our Talent Community by sharing your CV and key details about your experience. Our Talent Acquisition team will review your profile and keep it on file. If a position that aligns with your background becomes available, we'll reach out to explore the opportunity with you. Why Join Talkdesk? Be part of a dynamic, global company at the forefront of cloud-based customer experience solutions. Work in an inclusive and collaborative environment that values innovation, diversity, and growth. Gain access to potential career opportunities that match your skills and aspirations. We're excited to connect with talented individuals like you! Apply today and take the first step toward a future with Talkdesk. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
    $86k-137k yearly est. Auto-Apply 10d ago
  • Senior Director, Product Management

    Talkdesk 4.0company rating

    Talkdesk job in Palo Alto, CA

    At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! Job Summary: The Senior Director of Product Management, Digital applications is responsible for leading the strategy and execution of the company's Digital product portfolio. This role requires a deep understanding of the market, customer needs, and competitive landscape, as well as the ability to lead cross-functional teams in developing and launching innovative products that meet business objectives and drive growth. Duties and Responsibilities: Lead the product management strategy and execution for the company's Digital technologies and applications product portfolio Define and prioritize product requirements based on market and customer needs, and work closely with cross-functional teams to deliver innovative products that meet business objectives and drive growth Collaborate with sales and marketing teams to develop go-to-market strategies and ensure successful product launches Develop and maintain a deep understanding of market trends, challenges, and opportunities, and make recommendations for new product development and enhancements to existing products Lead and manage a team of product managers and collaborate with other cross-functional teams, including engineering, design, and quality assurance, to ensure successful product development and launch Monitor and analyze market trends and competitive landscape to inform product development and strategy Manage product roadmap and prioritize product features and enhancements based on customer feedback, market trends, and business objectives Ensure that all products meet quality standards and customer expectations Provide leadership and guidance to cross-functional teams to ensure successful execution of product development projects Establish and maintain relationships with key customers, industry experts, and thought leaders to inform product strategy and stay up-to-date on industry trends and best practices. Qualifications: Bachelor's or Master's degree in Business, Marketing, Engineering, or related field 10+ years of experience in product management or related roles in the industry Strong knowledge of market trends, challenges, and opportunities Proven track record of developing and launching successful products in the industry Demonstrated experience in leading and managing cross-functional teams Excellent communication, leadership, and collaboration skills, with the ability to influence stakeholders at all levels Strong problem-solving and analytical skills, with the ability to identify and solve complex business problems Ability to manage multiple projects simultaneously and deliver results on time and within budget Familiarity with agile development methodologies Understanding of digital marketing and e-commerce best practices Experience with brand management and development Pay Range (Base Pay): $210,000-$353,500 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 11/21/2025. All questions or concerns about this posting should be directed to the Talent team at *******************. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
    $210k-353.5k yearly Auto-Apply 60d+ ago
  • Staff Business Analyst : Order to Cash (NetSuite)

    Nutanix 4.7company rating

    San Jose, CA job

    Staff Business Analyst - Finance & Accounting Nutanix is building a world class organization and is looking for a top notch Order to Cash Business Analyst to add to the team. The position requires a highly dedicated individual who can deliver results in a high growth, ever-evolving environment. This person will be responsible for the functional design and support of SaaS solutions for Order to Cash stream.The candidate will be part of the SaaS Engineering team and will be supporting various business groups like finance, accounting,FP&A team.. The candidate will act as a liaison between finance, services, operations and the delivery teams, to help drive and implement processes, systems and change adoption within the organization. The ideal candidate will have worked in fast paced organizations with rapid growth and frequent change, helping to drive and execute on change initiatives. The candidate must have architected scalable solutions for growth companies and should have guided and mentored teams to build robust solutions for a long term mindset. Job Responsibilities Documentation of business requirements and the associated metrics needed to identify if the requirements are achieved. Efficiently optimize existing business processes to drive productivity in business groups Design new business processes that will scale and help business teams across the company. Effectively communicate business requirements to the technical organizations, guide other business analysts and provide feedback to ensure solution designs are scalable. Provides regular communication regarding the status of specific projects and interfaces with all areas affected by the project Be involved in project discussions and be able to act as a consultant in guiding business stakeholders to picking the right solutions for their needs keeping in mind the long term requirements. Should be able to research and find industry best practices and solutions and build guidelines for the team to follow. Minimum Job Qualifications: Bachelor's degree or equivalent in Accounting, Finance, Information Systems, or a related field. Minimum of 8+ years of work experience and at least 4 years in NetSuite ERP experience. Solid understanding of core financial processes (GL, AP, AR, Fixed Assets, Revenue Recognition, Budgeting). Experience working with technical and functional teams preferably as a lead and should have mentored and guided teams to implement the best solutions. Strong analytical, organizational, and problem-solving skills. Prior experience working with cross-functional teams including IT, Accounting, and external vendors. Soft skills Strong relationship building with technical teams, analysts and business stakeholders. Effective communicator that works well in a collaborative team setting Exceptional ability to gather, organize and evaluate any information or data needed as input from stakeholders and development team to determine requirements and specifications. CAN DO attitude. Ability and desire to work in a fast paced and continually evolving environment Ability to simultaneously manage multiple projects, priorities and complete objectives on time. Excellent communication skills, including both verbal and written. Excellent problem solving skills, conflict/resolution management, active listening, time management and excellent interpersonal skills. Exposure to process development and change execution. Ability to interact with all levels of business users across functional teams (end-users/executives). Functional Requirements Should have done multiple implementations of ERP systems (Netsuite, Oracle etc.) Strong ERP Knowledge and experience in building automations and customizations for highly scalable solutions. Should have experience in Integration platforms and other applications that are integrated in the ecosystem that are typically used in enterprise architectures. Must be able to design and architect process flows for end to end business processes. Should be able to optimize existing flows and ensure all designs are implemented with proper exception handling implemented. Should represent SaaS Engineering on design discussions needed with Business Stakeholders and other teams in the company Candidates must have experience of working with technical teams across different time zones. Must be able to drive process changes and reverse engineer processes if needed Must have extensive reporting experience. Experience in systems could include ERPs -> Netsuite, Oracle ERP, SAP CRM -> Salesforce Integration Platforms -> BOOMI, Informatica etc. Others -> COUPA, Zuora Billing and Revenue etc. AI/ML -> Should have built or used tools and applications for AI/ML used cases The candidate must have experience in ERP systems and must have a deep understanding of all financial and Order Processing modules and processes. Strong experience required in General Ledger, Receivables, Payables, Inventory (from a period close standpoint) etc. Candidates must have experience with month end activities in the financial systems. Must have a good understanding of the ERP system Technology stack and how all the different components work in tandem to build good solutions. About the TeamWe use a lot of collaboration tools like Slack, Zoom, and Google Docs to stay connected and work efficiently together. Team Dynamics: We have a close-knit team that works well together and supports each other. Everyone is encouraged to share their ideas and opinions, and we work collaboratively to achieve our goals. Company Culture: Nutanix has a strong focus on innovation and continuous improvement. The company values diversity and inclusion, and employees are encouraged to bring their authentic selves to work. There are also plenty of opportunities for learning and development to help employees reach their full potential. Overall Atmosphere: The work environment at Nutanix is fast-paced and dynamic, but also supportive and collaborative. There is a strong sense of teamwork and camaraderie among employees, making it a great place to work for someone who is looking to grow and thrive in a challenging yet rewarding environment. Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager. The pay range for this position at commencement of employment is expected to be between USD $ 131,200 and USD $262,800 per year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith. --
    $131.2k-262.8k yearly Auto-Apply 60d+ ago
  • Senior Partner Sales Operations Analyst

    Zendesk 4.6company rating

    San Francisco, CA job

    Job DescriptionSummary: What is Expected of You The Senior Partner Sales Operations Analyst is the technical and analytical engine for the Zendesk Partner business. This role is expected to drive the integrity, automation, and measurement of critical partner processes. This means you will master and maintain complex workflows and use your deep data and technological expertise to provide strategic analytics that justify the direction and investment of our partner programs. You are the go-to technical resource supporting the operational needs of Global Partner Operations and the leadership team it supports. Role Details Are you a highly analytical operator with a deep understanding of Partner ecosystems in SaaS environments? Do you excel at leveraging data and technical tools to manage complex sales processes, compensation logic, and operational cadences? If you are ready to be the technical engine and analytical voice supporting the Partner business strategy and operations, this high-impact role is for you. At Zendesk, Partners are a critical lever for new business growth. As we scale, we require dedicated operational expertise to maintain and evolve our core processes, data infrastructure, and strategic reporting. As a Partner Sales Operations Analyst, you will serve as the operational expert and analytical partner to the Partner Operations and Strategy leadership. You will own the health and integrity of critical data, processes, and systems that drive partner compensation, attribution, and performance measurement. This is a technical Individual Contributor role, requiring exceptional and innovative approaches to data manipulation and process development and execution. This role is not a simple data analyst, you will not be locked away in front of Snowflake all day, you will also be at the forefront of partner transformation, responsible for supporting the other members of the global partner operations teams in the ongoing transformation workstreams of our partner ecosystem. What You'll Own: Data and System Integrity: Ensure the accuracy of partner data, including the core partner tables (currently in DBT (Data Build Tool). Manage the data flow from various sources (Snowflake, Salesforce) into operational tools (Google Sheets via Coefficient) that drive critical operations and reporting. Operational Process Execution & Handoff: Own and execute critical weekly, monthly, and quarterly processes, including maintaining and developing the Financial forecasting models, Pacing reporting, and splits and compensation deadlines Automation and Workflow Maintenance: Maintain existing automation flows, including the Workato recipe for batch uploads to Salesforce and auto-notifications (driven by Google Sheets/AppScript/Workato) sent to partner sales executives regarding deal changes and closures. Analytical Reporting & Dashboarding: Lead the design, development, and maintenance of key reports and dashboards. Transition existing reporting to a more stable, scalable platform, utilizing Looker or Tableau for cleaner analytics. Strategy Enablement & Analytical Rigor: Support Partner Strategy by performing analytical studies to justify program strategy, measure expected impact, and provide analytical rigor (e.g., time series studies, regression analysis) on partner initiatives. Cross-Functional Data Partnership: Collaborate with GTM Operations, RevOps, and the broader Sales Insights team to ensure partner data and metrics are accurately integrated and understood across the business. What you'll BringCore Experience & Mindset Dedicated Tenure: 5+ years of experience in Sales Operations, Partner/Channel Operations, or GTM Strategy, ideally within a high-growth SaaS or subscription business. Technical Problem-Solver: A motivated self-starter and numerate natural problem solver with an "off-the-scale" passion for stabilizing complex, non-standard systems (e.g., AppScript/Workato workflows) and ensuring data integrity. Curiosity for AI & Innovation: A demonstrable curiosity for Artificial Intelligence (AI) and a passion for solving complex operational problems by experimenting with tools like Gemini, ChatGPT, Claude, and other large language models (LLMs) to drive workflow efficiency. Channel Ecosystem Expertise: Demonstrable experience and knowledge of the Partner/Channel ecosystem, including the operational differences between Referral, Reseller, and ISV models. Entrepreneurial Ownership: Highly autonomous and entrepreneurial in approach, with a proven ability to take hands-on ownership of critical operational processes and drive them to completion in a fast-paced environment. Project Juggler: Able to juggle multiple complex tasks concurrently, working on large data migration projects while managing quick-fire, tactical support initiatives (e.g., owning the partner forecast, compensation split process). Essential Technical Skills Advanced Data Proficiency: Significant hands-on experience using SQL to query, manipulate, and structure data, specifically within a Snowflake environment. System Mastery: Proven experience with Salesforce (SFDC) and a working knowledge of CPQ rules, particularly as they relate to partner discounting and revenue attribution. Automation & Scripting: Experience with automation tools such as Workato and/or scripting languages like Google Apps Script or Python to build and maintain operational workflows and data connectors. Visualization & BI: High proficiency in Tableau and/or direct, hands-on experience with Looker, with the ability to build scalable, production-ready dashboards for executive consumption. Partner Systems Awareness: Functional knowledge of Partner Relationship Management (PRM) tools like Impartner and/or Channel Incentives Management (CIM) tools like Channel Scaler is a definite strong advantage. Strategic & Collaborative Skills Analytical Rigor: A background in applying analytical rigor to strategic business questions, including performing impact studies, time-series analysis, and using telemetry to validate strategic initiatives. Team-First Mindset: Ability to demonstrate a team-first attitude; collaborating effectively with a matrixed global team that includes Sales Ops, Partner Strategy, Finance, and Engineering. The US annualized base salary range for this position is $92,000.00-$138,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.
    $92k-138k yearly Auto-Apply 13d ago
  • Commercial Account Executive, Mixed Industries

    Talkdesk 2 4.0company rating

    Talkdesk 2 job in San Francisco, CA

    At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! The Commercial Account Executive role focuses exclusively on formulating and building a sales strategy within an assigned territory, resulting in revenue growth and new customer acquisition. You will report into a Sales Director working in a small, tight knit team. Responsibilities: Identify, qualify and close a sales pipeline Prospect into CTOs, Engineering/IT Leaders, & technical end-users Build relationships that result in growth opportunities Partner with our Solution Engineers and utilize the village throughout the sales cycle Participate in our sales enablement trainings Business deal-making capability, and the ability to ferret out opportunities, create relationships, find the hidden issues during due diligence, and bring the transaction to closure. Demonstrated track record in planning and implementation of new business activity involving new technology Required Experience: 5+ years of experience growing revenues to a substantial level and scale bookings growth and net-new customer 2-4 years of experience in sales functions - preferably 2+ years in SaaS related sales Bachelor's degree or equivalent experience Willingness and ability to travel up to 50% of the time Consistent track record of quota achievement in the SaaS industry, closing deals exceeding $50k ARR Experienced in selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals Proficient with web-based demo software and tools Stellar work ethic, passion for closing and exceptional drive Strategic thinker with the ability to execute both short-term and long-term sales plans Strong interpersonal skills and willingness to excel in a team-oriented atmosphere Strong planning, writing, presentation and communication skills Pay Range (OTE): $170,000 - $220,000 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 11/18/2025. All questions or concerns about this posting should be directed to the Talent team at *******************. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
    $66k-97k yearly est. Auto-Apply 10d ago
  • Senior Staff Engineer

    Nutanix 4.7company rating

    San Jose, CA job

    Hungry, Humble, Honest, with Heart.The Opportunityif you're looking for an opportunity to tackle deep technical challenges and build innovative solutions in a fast-paced environment alongside exceptionally smart and passionate software developers, this role may be the perfect fit. At Nutanix, a leader in enterprise cloud, you'll work on complex problems at scale with the autonomy to deliver impactful results. We welcome big thinkers, engineers who aren't afraid to take on seemingly impossible challenges and push the boundaries of what's possible.Your role: Architect, design, and develop distributed, scalable, secure, and intuitive cloud-based infrastructure services that enable enterprise workloads. Lead enhancements to existing services, driving improvements that ensure seamless adoption and deliver a superior customer experience. Collaborate with Product Management and Engineering Support teams to translate customer requirements into clear technical specifications and ensure accurate alignment with business goals. Develop deep expertise across multiple areas of the Nutanix backend and serve as a trusted technical leader, guiding teams through complex design and implementation challenges. Own the engineering lifecycle end to end, maintaining an exceptionally high quality bar across design, implementation and testing. Demonstrate strong attention to detail, superior verbal and written communication skills, and excellent organizational abilities to drive high-impact initiatives across the organization. Develop next-generation Multi-tenancy software for Nutanix Cloud Management for use in Service Provider market What will you bring: Demonstrated ability to design, build, and operate large-scale, multi-tenant applications and services in public, private, or hybrid cloud environments Proven experience architecting systems for scalability, fault tolerance, high availability, and geo-distribution, leveraging consensus protocols, sharding, replication, and modern service meshes. Strong understanding of virtualization concepts (e.g., VMs vs. containers, paravirtualization, nested virtualization, device passthrough, NUMA optimization), and experience with hypervisors like AHV or VMware ESXi. Love of coding and delivering production-quality software. Proficiency in Python or GoLang for automation and service development, and C++ for high-performance, low-latency system components. Strong ability to diagnose issues in distributed, asynchronous systems-race conditions, deadlocks, memory leaks, inconsistent states, or network partitions. Familiarity with VMWare Cloud Foundation is desirable, not required. Qualifications and Experience: Bachelor's, Master's, or PhD in Computer Science or a related technical field. 15+ years of relevant software development experience, with a proven track record of delivering high-quality, production-grade enterprise software. 7+ years of experience leading software development teams, driving technical direction, mentoring engineers, and delivering complex projects at scale. Work ArrangementOn Site: This role is based on-site, offering the opportunity to collaborate face-to-face with team members in a dynamic and engaging work environment. Being physically present allows for seamless teamwork and direct access to resources that support your success. Additional team-specific guidance and norms will be provided by your manager.The pay range for this position at commencement of employment is expected to be between USD $ 182,400 and USD $ 364,800 per year.However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith. --
    $182.4k-364.8k yearly Auto-Apply 60d+ ago
  • QA Manager

    Zendesk 4.6company rating

    San Francisco, CA job

    Quality Engineering Manager As Zendesk's Quality Engineering Manager you will define and implement processes and tools that improve our manual and automated QA processes. You will be testing a highly technical multi-tiered SaaS product, while gracefully handling curveballs in our fast-paced development environment. Your passion for automation and the release of flawless software makes you want to own this role. Bring your zest for working in a fun company where your participation in making a GREAT product is really valued. What you get to do every day: Help establish manual and automated QA process to fit into overall software development lifecycle. We deploy features every week and patches more frequently. Build, empower and manage a team doing QA across the application stack Drive the creation of repeatable test plans and black box test frameworks for all product components Recommend and implement improvements to our automation tools keeping abreast of the latest tools and standards across all platforms Align with Engineering Management to ensure on-time delivery of high quality features Manage quality metrics on multiple simultaneous software development projects to ensure success of strategic Zendesk goals Work closely with management to determine feasibility of product features Be able to adjust to competing priorities allocating your time as necessary to get things done What you bring to the role: BSCS or related with a minimum of 5+ years experience doing hands-on Quality Assurance/Engineering for high-availability web applications 2+ years hiring, managing and mentoring QA staff Well versed in Quality and Software development best practices and standards with a comfort and confident in working with Product, Development, and Service Engineering Familiarity with test automation frameworks such as Selenium, Watir or similar tools and experience using these tools as part of the QA process Experience working with Continuous Integration servers - Hudson, Jenkins strongly preferred Track record of participating in the delivery of high quality software projects on-time using Agile methodologies Excellent communication and collaboration skills both written and verbal
    $156k-206k yearly est. 60d+ ago
  • Digital Transformation Analyst Intern - Local undergrads ONLY

    Nutanix 4.7company rating

    San Jose, CA job

    Hungry, Humble, Honest, with Heart. Digital Transformation Analyst Intern The Opportunity Are you an analytical thinker passionate about process optimization and digital transformation, eager to make a tangible impact in a dynamic tech environment? If so, joining our Digital Workplace Experience team as an IT Business Process Intern will provide you with the invaluable opportunity to enhance core IT processes, work alongside industry leaders, and gain hands-on experience in consulting and automation strategies, all while directly benefiting from our mission to support Nutanix employees and contribute to our broader organizational goals. About the Team Digital Workplace experience team comprises IT Applications, End User Computing, Unified Communications, Service Management, Software Asset Management, and the Global Operations team. This team is a critical internal support function within Nutanix. While the team has an indirect impact on external Nutanix customers, its core mission is to provide direct support to employees worldwide. The team manages a wide variety of essential functions, including providing and managing employee-facing applications (such as Zoom, Microsoft Office, and Slack), managing and delivering employee laptops using internal tools, deploying technology in conference rooms across Nutanix offices, and overseeing help desk employees at various sites. The team is widely distributed geographically, spanning across the US, EMEA, APAC, and India. The team operates with a mix of hybrid and remote employees. The average tenure for team members is relatively high, standing at around four years or more. The work culture is outcome-driven, which is how the hiring manager describes their own management style. When working with the hiring manager, interns can expect daily 15-minute syncs. Your Role Analyze and document current core IT processes related to IT operations. Identify optimization opportunities and propose new digital transformation workflows to reduce costs and improve efficiency. Identify how AI and Automations can be leveraged in the proposed workflows. Develop detailed process maps and write business justification proposals for significant process changes. Collaborate with team members in daily syncs to align on project objectives and share progress updates. Engage in change management initiatives, providing insights on the impact of proposed process changes on employees. Present final proposals and documented automation workflows to leadership and Subject Matter Experts (SMEs). What You Will Bring Applicants must be authorized to work in the US without requiring current or future sponsorship for an employment visa, such as an F-1, H-1B, or TN visa. Currently pursuing or recently completed a degree in Business Administration, Information Technology, or a related field. Strong analytical skills with experience in data analysis and process documentation. Familiarity with IT Tools and technologies related to collaboration, communication, and data analysis. Familiarity with process mapping and modeling methodologies. Knowledge of digital transformation concepts and cost optimization strategies. Excellent communication skills, with the ability to present proposals effectively. Proactive, self-motivated, and able to work collaboratively in a distributed team environment. Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e., San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney, and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager. The pay range for this position at commencement of employment is expected to be between USD $ 26 and USD $ 36 per hour. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith. --
    $36 hourly Auto-Apply 40d ago
  • Pre-Sales Field Engineer - Customer Trials

    Talkdesk 4.0company rating

    Talkdesk job in Palo Alto, CA

    At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! About the Role We're looking for a hands-on Pre-Sales Field Engineer - Customer Trials to help design, build, and support next-generation customer experience automations powered by Talkdesk's Agentic AI platform. You'll partner closely with Sales Engineering and Product teams to make the platform tangible through live demos, proof-of-concepts (POCs), and customer trials. This role is ideal for a developer-leaning Solutions Engineer who enjoys building and troubleshooting intelligent agents, refining prompts, and integrating data sources - all in fast-moving pre-sales and pilot environments. Core Responsibilities Build, configure, and troubleshoot AI agents for SE-led trials and customer demos. Collaborate with Product and Engineering when platform or orchestration issues arise, ensuring quick resolution and feedback loops. Support integrations with knowledge bases, APIs, and simple web crawlers; maintain reliable demo and POC environments. Contribute to prompt libraries and agent orchestration frameworks, creating reusable patterns for multi-agent trials. Ensure smooth demo execution across languages, regions, and customer environments, minimizing rebuild time and technical blockers. Document configurations and share best practices across SE and GTM teams to improve consistency and speed of deployment. Profile Experienced Senior Sales Engineer or Solutions Architect with strong technical depth and an entrepreneurial, hands-on mindset. Developer-leaning SE: comfortable writing and debugging code, but not a full-time SWE role. Proficient in prompt engineering, REST APIs, and API tooling (Postman, cURL, etc.). Solid understanding of AI agent architecture and ability to diagnose multi-agent orchestration issues. Confident troubleshooting integrations and explaining complex AI workflows to technical and non-technical audiences. Organized and collaborative; thrives in fast-paced environments where urgency and customer impact drive priorities. Ideal Candidate A creative technologist who loves building working AI demos that impress customers, collaborating with product teams, and shaping the future of customer experience automation. Qualifications Required Bachelor's degree in Computer Science, Engineering, or equivalent practical experience. 3-6 years of experience in a technical pre-sales, solutions engineering, or applied AI role. Proven ability to build and troubleshoot AI agents Strong prompt engineering skills, with experience designing structured prompt templates and multi-turn agent flows. Hands-on proficiency with REST APIs, webhooks, and API testing tools (ex. Postman, cURL). Experience integrating data sources (knowledge bases, document sets, simple web crawlers) into AI or automation workflows. Working knowledge of JavaScript sufficient to build demo scripts, connectors, or lightweight automations. Understanding of LLM orchestration and multi-agent architectures; ability to debug or optimize agent behavior. Comfortable operating in demo and POC environments - building quickly, iterating under time pressure, and documenting for reuse. Strong communication and presentation skills; able to explain complex AI systems to both technical and non-technical audiences. Preferred / Nice to Have Familiarity with Talkdesk, Contact Center (CCaaS), or Customer Experience (CX) ecosystems. Experience supporting field trials or customer pilots in collaboration with Sales Engineering teams. Exposure to retrieval-augmented generation (RAG), vector databases, or embedding pipelines. Familiarity with prompt libraries, orchestration tools, or agent frameworks Background in AI model evaluation, prompt testing, or agent performance tuning. Multilingual support experience (English + another language) for demos or prompts is a plus. Soft Skills Builder mindset - eager to prototype, test, and iterate rapidly. Collaborative communicator who works smoothly with SEs, PMs, and Engineers. Customer-first attitude - understands the sales cycle and value demonstration pressure. Curiosity and adaptability in a fast-evolving AI space. Pay Range (Base Pay): $135,000 - $180,000 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 12/04/2025. All questions or concerns about this posting should be directed to the Talent team at *******************. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
    $135k-180k yearly Auto-Apply 24d ago
  • Director of Engineering - Developer Productivity Planning

    Nutanix 4.7company rating

    San Jose, CA job

    Hungry, Humble, Honest, with Heart. The Opportunity Are you a proven technical leader with a track record of managing high-performing, remote teams and a passion for developer productivity? If so, you'll want to join our dynamic team at Nutanix, where you'll have the opportunity to lead a diverse group of talented engineers in delivering innovative solutions that enhance pipeline efficiency and drive continuous improvement in project management and architecture design. About the Team The Director of Engineering - Developer Productivity Planning will be a key member of the Developer Productivity team at Nutanix, based in San Jose, CA. This team is primarily responsible for enhancing the efficiency and effectiveness of development processes across the organization. With a diverse group of about 30 professionals located both in the US and India, the team's culture is built on collaboration, continuous learning, and high performance. Their mission is to deliver innovative developer productivity solutions that empower over 3,000 developers within Nutanix to achieve their goals with increased speed and minimal friction. You will report to the Director of Engineering, who is known for their supportive and empowering leadership style. They focus on fostering an environment where team members can thrive, encouraging open communication and collaboration to achieve shared goals. This role is based onsite, and the new hire will be expected to work in the office full-time, ensuring close collaboration with the team and stakeholders. This position does not require any travel, allowing the new hire to concentrate on building and optimizing internal processes and collaborating with their team effectively each day. Your Role Lead and manage a high-performing Build/Pipeline/CI/CD team of 30 members across the US and India. Oversee project management and set customer expectations for pipeline health and delivery. Architect and design new features for enhanced productivity and efficiency. Coach and mentor team members to foster growth and improve performance. Deliver 10+ new product pipelines and secure existing pipelines within the first year. Implement a complete Software Development Life Cycle (SDLC) to streamline processes. Improve build timings and reduce friction to accelerate delivery to QA. Structure the team to support career growth while ensuring clarity and focus in objectives. What You Will Bring 15+ years of industry experience in engineering management. Proven leadership in managing remote, high-performing technical teams. Strong technical capabilities in architecture, design, and solutions. Experience with Developer Productivity enhancements and CI/CD processes. Proficiency in tools such as Jenkins, Python, and Git repositories (Gerrit & GitHub). Ability to solve complex, unknown problems using AI and other technologies. Excellent executive communication and project management skills. Experience in implementing and improving software development lifecycle (SDLC) processes. Work Arrangement On Site: This role is based on-site, offering the opportunity to collaborate face-to-face with team members in a dynamic and engaging work environment. Being physically present allows for seamless teamwork and direct access to resources that support your success. Additional team-specific guidance and norms will be provided by your manager. The pay range for this position at commencement of employment is expected to be between USD $ 240,000 and USD $ 480,000 per year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith. --
    $240k-480k yearly Auto-Apply 31d ago
  • Director, Strategic Enterprise Sales (Bay Area)

    Zendesk 4.6company rating

    San Francisco, CA job

    Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building intelligent, AI-driven solutions that connect people and businesses in more meaningful ways. We're seeking an accomplished and dynamic Director of Strategic Enterprise Sales with a growth mindset and a passion for innovation to lead our Bay Area focused team. In this pivotal role, you'll drive revenue and strategic expansion across our most complex Enterprise accounts. Shaping Zendesk's next chapter and empowering customers to transform their CX and EX through cutting-edge AI and automation. As a strategic sales leader, you'll inspire a high-performing team, build trusted C-suite relationships, and accelerate growth through data-driven, AI-enabled sales strategies. Leveraging your deep connections within the Bay Area technology landscape and expertise in Enterprise SaaS and AI solutions. You'll strengthen partnerships with some of the region's most forward-thinking companies. If you thrive in fast-paced environments and are driven by the opportunity to help customers unlock the power of AI-driven CX innovation, we want to hear from you. What You'll Be Doing: Hire, coach, and lead a high-performing Bay Area based Strategic Enterprise Sales team, empowering and motivating them to consistently exceed revenue goals.vating and empowering them to consistently meet and exceed quota. Drive growth by developing and executing go-to-market strategies that expand our footprint within complex Enterprise accounts, leveraging AI-driven, solution-based selling and targeted upsell and cross-sell initiatives.opportunities, AI-focused solution selling, and upsell/cross-sell strategies. Guide and mentor your team through large, multi-product Enterprise sales cycles, fostering precision in complex deal navigation, executive engagement, and layered decision-making processes. Conduct quarterly territory and account plan reviews, providing actionable insights and strategic direction to drive customer expansion, retention, and AI-led solution adoption. Lead weekly forecast and pipeline reviews, providing mentorship and strategic deal coaching to ensure accuracy, accountability, and cons Istent execution against goals. Review top account plans quarterly, offering strategic recommendations that accelerate customer outcomes and revenue growth through AI-enabled CX and EX transformation. Establish and enforce operational rigor in the sales process. Driving accountability to KPIs, forecasting discipline, and data-informed decision-making. Maintain deep expertise in Zendesk's AI, automation, and analytics capabilities, ensuring your team remains fluent in our technology value proposition and the evolving competitive landscape. Deliver compelling QBR presentations and executive briefings, aligning customer strategies with Zendesk's roadmap for AI innovation and scalable customer experience transformation. Engage frequently with C-level executives and technology leaders across the Bay Area, building trusted partnerships that position Zendesk as a strategic enabler of intelligent CX. We hope you'll decide to build a career as a Zendesk sales leader for the long term. We use the following leadership criteria, applied to key sales activities to assess, reward and promote sales leadership. Innovate: Build a sales organization that embraces creativity and leverages emerging AI and automation technologies to adapt quickly to new customer and market dynamics. Collaborate: Partner across Zendesk and the Bay Area technology ecosystem to identify shared priorities, exchange insights, and enhance our ability to deliver differentiated, AI-driven customer experiences. Operate: Know your business, your customers, your tools, and your data. Fill the funnel, qualify with precision, and convert efficiently. Minimizing obstacles between your customers and their success. Navigate: Stay ahead of industry shifts, AI advancements, and emerging Enterprise customer needs. Coach your team to balance near-term execution with long-term strategic positioning. Inspire: Use your expertise and vision to energize your team and customers. Help shape the future of AI-powered CX and EX through influence and example. Champion: Build authentic relationships with customers, proactively identifying opportunities to drive innovation and business impact. Foster a culture at Zendesk that connects emotionally and strategically with customer outcomes. What You Bring to the Role: BA/BS degree or equivalent experience required. 10+ years of software sales experience, including 5+ years leading Strategic Sales teams, preferably within the SaaS or AI technology industry. Proven track record of exceeding revenue targets and quota achievement; President's Club recognition is a plus. Expertise in managing complex, multi-stakeholder Enterprise sales cycles, including multi-month, AI-enabled, value-driven processes with proof-of-concept stages. Deep understanding of value selling frameworks (MEDDPICC preferred) and experience running executive-level deal reviews. Strong forecasting and pipeline management discipline, with a data-informed approach to sales execution. Skilled negotiator with experience driving high-value ARR opportunities and multi-product expansion. Exceptional presentation, storytelling, and listening skills, with the ability to articulate Zendesk's AI and automation value proposition to senior executives. Strategic relationship-builder with a proven ability to influence C-suite leaders across the Bay Area technology landscape. Demonstrated success in attracting, developing, and retaining top Account Executives in competitive, high-growth markets. Entrepreneurial mindset with strong collaboration skills and a drive for continuous improvement. Proficiency with sales tools such as Salesforce, Outreach, Clari, and AI-powered enablement platforms. Willingness to travel across the Bay Area and select West Coast territories for customer and team engagements. An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth. Familiarity with key Sales tools such as Salesforce, Outreach, Clari, and AI-driven enablement technologies. Customer-facing travel required within the Bay Area and select West Coast territories. LI-LM5 The US annualized OTE (On Target Earnings) range for this position is $323,000.00-$485,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.
    $323k-485k yearly Auto-Apply 9d ago
  • Manager, Solutions Engineering - Healthcare and Life Sciences (HLS)

    Talkdesk 4.0company rating

    Talkdesk job in Palo Alto, CA

    We are looking for an experienced Manager, Solutions Engineering - Healthcare and Life Sciences (HCLS) to lead and grow a high-performing team of Solutions Engineers (SEs) in our Healthcare and Life Science Vertical. This is a Presales team leadership role, not a software engineering or product development role. The ideal candidate has a proven background in presales, customer-facing technical consulting, or customer-facing solutions architecture, and excels at combining business storytelling and executive presence with their technical expertise. As a leader, you'll coach and mentor Solutions Engineers to have value-driven conversations with customers and partners, discover and design compelling solution demonstrations, and develop problem-solving solution architectures to help customers understand how our solutions will integrate into their environment. You will also collaborate closely with Sales, Product, and Partner teams to accelerate customer adoption, drive revenue growth, and ensure overall customer success. In partnership with the AVP of Sales for the Healthcare and Life Sciences (HCLS) vertical, you will define and execute a go-to-market strategy focused on acquiring new logos and expanding Talkdesk's presence within the healthcare and life sciences segment. Responsibilities: * Lead a Solution Engineering team that develops and executes on go-to-market strategies to increase market penetration including driving customer facing activities, hiring, onboarding, and retaining our Solutions team. * Partner with the HLS Sales leader to lead and drive the HLS business growth through identification of opportunities aligned with Talkdesk solution differentiators and strategic imperatives. * Bring a growth-oriented Presales perspective to opportunity qualification and pursuit for the HLS team. * Grow and develop the Global Solutions team. Hire to your team's growth plan. Identify process and operational improvements for our organization then lead those projects through to success. Set visionary goals for teams that uplevel the entire SE organization. * Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SEs motivated in a fast paced and ever changing environment * You must exhibit leadership qualities that inspire collaboration and trust to influence multiple stakeholders to support Talkdesk's global sales strategy. You will drive that strategy by building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives, sales, professional services, other value add teams in Global Solution Engineering and more. You will co-develop a shared vision with these teams and influence all stakeholder groups as a change agent. * Partner with internal teams such as Product, Engineering,Support, etc. to assure timely delivery of feature requests, bug fixes and support requests. Preferred Background * At least 3 to 5 years of experience in leading Sales Engineering teams, as a member of the Sales leadership is required * Strong knowledge of Healthcare Industry including knowledge of Epic and Athena Health Systems are preferred * Large enterprise software experience is preferred- including Contact Center Applications (Nice, Genesys), Salesforce, Oracle/Netsuite or ERP, Workforce management applications strongly preferred * Executive presence and a coaching mentality is a must. * Knowledge of AI Systems. You must be willing to get AI certification. Pay Range (OTE): $164,000 - $247,000 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 11/17/2025. All questions or concerns about this posting should be directed to the Talent team at *******************.
    $164k-247k yearly Auto-Apply 12d ago
  • Sr. Workday Analyst

    Nutanix 4.7company rating

    San Jose, CA job

    Hungry, Humble, Honest, with Heart. The Opportunity The Sr. Workday Analyst will be part of the Global People Technology team. The ideal candidate will be an expert in Workday, performing configuration changes in Nutanix's Tenant, and partner with their customers to understand their strategy and business needs and provide consultation on solution enablement. The primary focus will be engaging with Benefits, Time Off and Absence, Compensation, Talent, and Core HCM in new business needs, enhancing existing processes and programs and requests from internal stakeholders. This role is also responsible for maintaining data integrity, user adoption, develop an understanding of stakeholders' requirements and deliver continuous improvements of the Global People Services offerings. The team values strategic thinking, strong consultative skills, and the ability to prioritize and deliver high-quality solutions. About the Team You will report to the leader of the Workday Systems at Nutanix. He brings over 20 years of HR Systems experience in various industries and partner firms. The team works in close partnership with our internal and external stakeholders and with the intent to optimize the impact and efficiency of these programs through effective programmatic planning, execution, and collaboration. Your Role Collaborate with customers to configure and implement end-to-end HR solutions that align with their organizational goals and priorities. Drive sustainable solutions within current organizational structures and tools, focusing on process improvements through technology and redesign Proactively identify opportunities for innovation and enhancement in customer processes Demonstrate strong problem-solving skills and attention to detail in a fast-paced, high-pressure environment Utilize strategic thinking and consultative skills to ensure successful deployment of Workday solutions, focusing on data integrity, user adoption, and meeting business needs consistently What You Will Bring Demonstrate 7+ years of experience in Workday HCM modules specifically in Benefits, Time Off and Absence, Talent, Compensation, Third Party Payroll and Core HCM. Showcase proficiency in enterprise process and requirement analysis. Exhibit expertise in building advanced custom reports, Calc fields, and utilizing EIBs within Workday. Communicate effectively to translate requirements into action plans and solutions while participating in design sessions and providing end-user training when necessary. Evaluate new features/functions for rollout to end-users and recommend solutions / mitigate business risk relative to these changes. Collaborate with cross-functional teams and stakeholders to identify and fulfill system requirements for ongoing projects Responsible for writing test scripts and staging data to ensure successful implementation of new projects and/or enhancements along with leading UAT with the business users. Liaise with business end-users to translate business needs into requirements, Complete Gap Analysis and Impact Assessment and recommend appropriate solutions. Work Arrangement Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs. The pay range for this position at commencement of employment is expected to be between USD $ 112,000 and USD $ 224,400 per year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith. --
    $112k-224.4k yearly Auto-Apply 60d+ ago
  • Senior Staff Engineer

    Nutanix 4.7company rating

    San Jose, CA job

    Hungry, Humble, Honest, with Heart.If you're looking for an opportunity to tackle deep technical challenges and build innovative solutions in a fast-paced environment alongside exceptionally smart and passionate software developers, this role may be the perfect fit. At Nutanix, a leader in enterprise cloud, you'll work on complex problems at scale with the autonomy to deliver impactful results. We welcome big thinkers, engineers who aren't afraid to take on seemingly impossible challenges and push the boundaries of what's possible.Responsibilities: Architect, design, and develop distributed, scalable, secure, and intuitive cloud-based infrastructure services that enable enterprise workloads. Lead enhancements to existing services, driving improvements that ensure seamless adoption and deliver a superior customer experience. Collaborate with Product Management and Engineering Support teams to translate customer requirements into clear technical specifications and ensure accurate alignment with business goals. Develop deep expertise across multiple areas of the Nutanix backend and serve as a trusted technical leader, guiding teams through complex design and implementation challenges. Own the engineering lifecycle end to end, maintaining an exceptionally high quality bar across design, implementation and testing. Demonstrate strong attention to detail, superior verbal and written communication skills, and excellent organizational abilities to drive high-impact initiatives across the organization. Develop next-generation Multi-tenancy software for Nutanix Cloud Management for use in Service Provider market Key Skills and Experience Core Cloud Architecture: Strong background in IaaS, PaaS, and SaaS architecture design. Hands-on experience with VMware vCloud Director, OpenStack, Nutanix Cloud Platform (NCP), or similar orchestration systems. Deep understanding of virtualization stacks (compute, storage, and networking). Infrastructure & Orchestration: Expertise in cloud automation frameworks (Terraform, Ansible, CloudInit). Proficiency in API design, RESTful and GraphQL services, and event-driven architectures. Familiarity with multi-tenant isolation, RBAC, and resource quota models. Knowledge of SDN technologies (NSX, Open vSwitch, Calico, Cilium). Platform Engineering: Experience building self-service portals, catalogs, and blueprints for workload provisioning. Strong understanding of service catalogs, workflow engines, and approval policies. Proficiency in microservices architecture, container orchestration (Kubernetes), and service mesh frameworks (Istio, Linkerd). Scalability & Reliability: Expertise in distributed systems, high availability, and multi-site replication design. Experience with observability, telemetry, and AIOps for large-scale platforms. Additional: Proven ability to work across cross-functional engineering, product, and SRE teams. Excellent system design documentation and architecture diagramming skills. Strong problem-solving mindset and ability to think at platform scale. Qualifications and Experience: Bachelor's, Master's, or PhD in Computer Science or a related technical field. 15+ years of relevant software development experience, with a proven track record of delivering high-quality, production-grade enterprise software. 7+ years of experience leading software development teams, driving technical direction, mentoring engineers, and delivering complex projects at scale. Work Arrangement On Site: This role is based on-site, offering the opportunity to collaborate face-to-face with team members in a dynamic and engaging work environment. Being physically present allows for seamless teamwork and direct access to resources that support your success. Additional team-specific guidance and norms will be provided by your manager. The pay range for this position at commencement of employment is expected to be between USD $ 182,400 and USD $ 364,800 per year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith. --
    $182.4k-364.8k yearly Auto-Apply 60d+ ago
  • Commercial Account Executive, Mixed Industries

    Talkdesk 4.0company rating

    Talkdesk job in San Francisco, CA

    The Commercial Account Executive role focuses exclusively on formulating and building a sales strategy within an assigned territory, resulting in revenue growth and new customer acquisition. You will report into a Sales Director working in a small, tight knit team. Responsibilities: * Identify, qualify and close a sales pipeline * Prospect into CTOs, Engineering/IT Leaders, & technical end-users * Build relationships that result in growth opportunities * Partner with our Solution Engineers and utilize the village throughout the sales cycle * Participate in our sales enablement trainings * Business deal-making capability, and the ability to ferret out opportunities, create relationships, find the hidden issues during due diligence, and bring the transaction to closure. * Demonstrated track record in planning and implementation of new business activity involving new technology Required Experience: * 5+ years of experience growing revenues to a substantial level and scale bookings growth and net-new customer * 2-4 years of experience in sales functions - preferably 2+ years in SaaS related sales * Bachelor's degree or equivalent experience * Willingness and ability to travel up to 50% of the time * Consistent track record of quota achievement in the SaaS industry, closing deals exceeding $50k ARR * Experienced in selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals * Proficient with web-based demo software and tools * Stellar work ethic, passion for closing and exceptional drive * Strategic thinker with the ability to execute both short-term and long-term sales plans * Strong interpersonal skills and willingness to excel in a team-oriented atmosphere * Strong planning, writing, presentation and communication skills Pay Range (OTE): $170,000 - $220,000 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 11/18/2025. All questions or concerns about this posting should be directed to the Talent team at *******************.
    $66k-97k yearly est. Auto-Apply 12d ago
  • Commercial Account Manager

    Nutanix Inc. 4.7company rating

    San Jose, CA job

    Hungry, Humble, Honest, with Heart. The Opportunity We are looking for an experienced, motivated, and creative sales professional to join our team in the Bay Area. As a Commercial Account Manager, you'll be responsible for selling Nutanix products and solutions to Commercial customers in the market. But you won't be on your own! Working through our established channel partner network, you'll interact directly with Commercial customers in the region to help them address some of their most complex business issues with custom solutions built on a framework of simplicity. To support you, we'll align you with a Sales Engineer in the region to collaborate on customized technical solutions to address our customer's needs, and you'll have access to our broader sales and field marketing teams for additional support around events and communications. We don't let you down after the contracts are signed; our support team is second to none and our solid 7-year NPS average of 90 is why so many of our customers are delighted with their Nutanix offering and recommend it to their industry peers. We're disrupting the tech landscape; think you're up to the challenge? Keep reading. About the Team Our Commercial sales team at Nutanix is growing! We are a driven & passionate team of salespeople with a desire to disrupt the current state of the data center within Commercial accounts. We are looking to expand our team to include additional A-players who are looking to bring simplicity and efficiency to a complicated world. You will report to the Regional Sales Manager, West Region, and work in a remote setup, but it's required to live within the designated sales territory. Travel is a significant component of this role, as you will need to meet with customers and partners on a weekly basis. This aspect of the job allows for valuable face-to-face interactions, relationship building, and a deeper understanding of client needs. Your Role Essential to success in this role is a keen ability to break in and land new accounts and to expand your customer base. Nutanix provides unrivaled support and tools from the Engineering, Marketing, and Product Development departments for you to leverage to exceed sales performance goals. * Utilizing a consultative sales approach, discuss business issues with prospects, provide demonstrations, and present a written sales proposal and sales presentation addressing their business needs. * Work collaboratively with employees within the sales function, as well as cross-functional teams such as Marketing, Sales Operations, System Engineering, and Product Development. * Effective relationship management. Develop sales opportunities within partner organizations and work closely with your channel sales executive to drive partner growth within new accounts and existing customers. * Demonstrate experience with SFDC or other Customer Relationship Management tools in order to effectively provide sales leadership with weekly updates on sales forecast and pipeline information What You Will Bring * 8+ Years experience with a track record of exceeding assigned sales quotas in multiple, continuous years. * You are someone with an entrepreneurial spirit with an affinity for collaboration and teamwork. * You come with a keen ability to land new accounts and expand your current customers within your assigned territory. * You are extremely organized, with deep knowledge of territory planning and strategy. * You have an aptitude for understanding how technology products and solutions solve business problems as well as the competitive landscape. * Ability to communicate with senior managers about their business challenges and Nutanix data management storage solutions. * You have strong verbal and written communications skills including presentation skills. * You have a Bachelor's Degree or equivalent experience. Work Arrangement This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs. The pay range for this position at commencement of employment is expected to be between USD $245,680 and USD $ 368,520 per year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith. * - Nutanix is an equal opportunity employer. Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].
    $91k-128k yearly est. 48d ago
  • Digital Transformation Analyst Intern - Local undergrads ONLY

    Nutanix Inc. 4.7company rating

    San Jose, CA job

    Hungry, Humble, Honest, with Heart. Digital Transformation Analyst Intern The Opportunity Are you an analytical thinker passionate about process optimization and digital transformation, eager to make a tangible impact in a dynamic tech environment? If so, joining our Digital Workplace Experience team as an IT Business Process Intern will provide you with the invaluable opportunity to enhance core IT processes, work alongside industry leaders, and gain hands-on experience in consulting and automation strategies, all while directly benefiting from our mission to support Nutanix employees and contribute to our broader organizational goals. About the Team Digital Workplace experience team comprises IT Applications, End User Computing, Unified Communications, Service Management, Software Asset Management, and the Global Operations team. This team is a critical internal support function within Nutanix. While the team has an indirect impact on external Nutanix customers, its core mission is to provide direct support to employees worldwide. The team manages a wide variety of essential functions, including providing and managing employee-facing applications (such as Zoom, Microsoft Office, and Slack), managing and delivering employee laptops using internal tools, deploying technology in conference rooms across Nutanix offices, and overseeing help desk employees at various sites. The team is widely distributed geographically, spanning across the US, EMEA, APAC, and India. The team operates with a mix of hybrid and remote employees. The average tenure for team members is relatively high, standing at around four years or more. The work culture is outcome-driven, which is how the hiring manager describes their own management style. When working with the hiring manager, interns can expect daily 15-minute syncs. Your Role * Analyze and document current core IT processes related to IT operations. * Identify optimization opportunities and propose new digital transformation workflows to reduce costs and improve efficiency. * Identify how AI and Automations can be leveraged in the proposed workflows. * Develop detailed process maps and write business justification proposals for significant process changes. * Collaborate with team members in daily syncs to align on project objectives and share progress updates. * Engage in change management initiatives, providing insights on the impact of proposed process changes on employees. * Present final proposals and documented automation workflows to leadership and Subject Matter Experts (SMEs). What You Will Bring * Applicants must be authorized to work in the US without requiring current or future sponsorship for an employment visa, such as an F-1, H-1B, or TN visa. * Currently pursuing or recently completed a degree in Business Administration, Information Technology, or a related field. * Strong analytical skills with experience in data analysis and process documentation. * Familiarity with IT Tools and technologies related to collaboration, communication, and data analysis. * Familiarity with process mapping and modeling methodologies. * Knowledge of digital transformation concepts and cost optimization strategies. * Excellent communication skills, with the ability to present proposals effectively. * Proactive, self-motivated, and able to work collaboratively in a distributed team environment. Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e., San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney, and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager. The pay range for this position at commencement of employment is expected to be between USD $ 26 and USD $ 36 per hour. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith. * - Nutanix is an equal opportunity employer. Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].
    $36 hourly 40d ago
  • Manager, Solutions Engineering - Healthcare and Life Sciences (HLS)

    Talkdesk 4.0company rating

    Talkdesk job in Palo Alto, CA

    At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! We are looking for an experienced Manager, Solutions Engineering - Healthcare and Life Sciences (HCLS) to lead and grow a high-performing team of Solutions Engineers (SEs) in our Healthcare and Life Science Vertical. This is a Presales team leadership role, not a software engineering or product development role. The ideal candidate has a proven background in presales, customer-facing technical consulting, or customer-facing solutions architecture, and excels at combining business storytelling and executive presence with their technical expertise. As a leader, you'll coach and mentor Solutions Engineers to have value-driven conversations with customers and partners, discover and design compelling solution demonstrations, and develop problem-solving solution architectures to help customers understand how our solutions will integrate into their environment. You will also collaborate closely with Sales, Product, and Partner teams to accelerate customer adoption, drive revenue growth, and ensure overall customer success. In partnership with the AVP of Sales for the Healthcare and Life Sciences (HCLS) vertical, you will define and execute a go-to-market strategy focused on acquiring new logos and expanding Talkdesk's presence within the healthcare and life sciences segment. Responsibilities: Lead a Solution Engineering team that develops and executes on go-to-market strategies to increase market penetration including driving customer facing activities, hiring, onboarding, and retaining our Solutions team. Partner with the HLS Sales leader to lead and drive the HLS business growth through identification of opportunities aligned with Talkdesk solution differentiators and strategic imperatives. Bring a growth-oriented Presales perspective to opportunity qualification and pursuit for the HLS team. Grow and develop the Global Solutions team. Hire to your team's growth plan. Identify process and operational improvements for our organization then lead those projects through to success. Set visionary goals for teams that uplevel the entire SE organization. Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SEs motivated in a fast paced and ever changing environment You must exhibit leadership qualities that inspire collaboration and trust to influence multiple stakeholders to support Talkdesk's global sales strategy. You will drive that strategy by building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives, sales, professional services, other value add teams in Global Solution Engineering and more. You will co-develop a shared vision with these teams and influence all stakeholder groups as a change agent. Partner with internal teams such as Product, Engineering,Support, etc. to assure timely delivery of feature requests, bug fixes and support requests. Preferred Background At least 3 to 5 years of experience in leading Sales Engineering teams, as a member of the Sales leadership is required Strong knowledge of Healthcare Industry including knowledge of Epic and Athena Health Systems are preferred Large enterprise software experience is preferred- including Contact Center Applications (Nice, Genesys), Salesforce, Oracle/Netsuite or ERP, Workforce management applications strongly preferred Executive presence and a coaching mentality is a must. Knowledge of AI Systems. You must be willing to get AI certification. Pay Range (OTE): $164,000 - $247,000 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 11/17/2025. All questions or concerns about this posting should be directed to the Talent team at *******************. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
    $78k-121k yearly est. Auto-Apply 60d+ ago
  • Director of Engineering - Developer Productivity Planning

    Nutanix 4.7company rating

    San Jose, CA job

    **Hungry, Humble, Honest, with Heart.** **The Opportunity** Are you a proven technical leader with a track record of managing high-performing, remote teams and a passion for developer productivity? If so, you'll want to join our dynamic team at Nutanix, where you'll have the opportunity to lead a diverse group of talented engineers in delivering innovative solutions that enhance pipeline efficiency and drive continuous improvement in project management and architecture design. **About the Team** The Director of Engineering - Developer Productivity Planning will be a key member of the Developer Productivity team at Nutanix, based in San Jose, CA. This team is primarily responsible for enhancing the efficiency and effectiveness of development processes across the organization. With a diverse group of about 30 professionals located both in the US and India, the team's culture is built on collaboration, continuous learning, and high performance. Their mission is to deliver innovative developer productivity solutions that empower over 3,000 developers within Nutanix to achieve their goals with increased speed and minimal friction. You will report to the Director of Engineering, who is known for their supportive and empowering leadership style. They focus on fostering an environment where team members can thrive, encouraging open communication and collaboration to achieve shared goals. This role is based onsite, and the new hire will be expected to work in the office full-time, ensuring close collaboration with the team and stakeholders. This position does not require any travel, allowing the new hire to concentrate on building and optimizing internal processes and collaborating with their team effectively each day. **Your Role** + Lead and manage a high-performing Build/Pipeline/CI/CD team of 30 members across the US and India. + Oversee project management and set customer expectations for pipeline health and delivery. + Architect and design new features for enhanced productivity and efficiency. + Coach and mentor team members to foster growth and improve performance. + Deliver 10+ new product pipelines and secure existing pipelines within the first year. + Implement a complete Software Development Life Cycle (SDLC) to streamline processes. + Improve build timings and reduce friction to accelerate delivery to QA. + Structure the team to support career growth while ensuring clarity and focus in objectives. **What You Will Bring** + 15+ years of industry experience in engineering management. + Proven leadership in managing remote, high-performing technical teams. + Strong technical capabilities in architecture, design, and solutions. + Experience with Developer Productivity enhancements and CI/CD processes. + Proficiency in tools such as Jenkins, Python, and Git repositories (Gerrit & GitHub). + Ability to solve complex, unknown problems using AI and other technologies. + Excellent executive communication and project management skills. + Experience in implementing and improving software development lifecycle (SDLC) processes. **Work Arrangement** On Site: This role is based on-site, offering the opportunity to collaborate face-to-face with team members in a dynamic and engaging work environment. Being physically present allows for seamless teamwork and direct access to resources that support your success. Additional team-specific guidance and norms will be provided by your manager. The pay range for this position at commencement of employment is expected to be between USD $ 240,000 and USD $ 480,000 per year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith. We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.
    $165k-218k yearly est. 33d ago
  • Talent Community

    Talkdesk 4.0company rating

    Talkdesk job in San Francisco, CA

    Join Our Talent Community! At Talkdesk, we believe that great talent is the key to our success. If you don't see a current job opening that aligns with your skills and career aspirations, we encourage you to apply to our Talent Community! By joining our Talent Community, you can: * Share your resume and professional background with our Talent Acquisition team. * Be considered for future job opportunities that match your skills, experience, and interests. * Stay informed about new openings, company updates, and career opportunities at Talkdesk. Who Should Join? * Professionals interested in working at Talkdesk across different functions such as Engineering, Sales, Customer Success, Marketing, Operations, HR, Finance, and more. * Individuals with diverse backgrounds and experiences who want to be part of an innovative and fast-growing company. * Candidates looking for remote, hybrid, or on-site opportunities across various global locations. How It Works: * Submit your application to our Talent Community by sharing your CV and key details about your experience. * Our Talent Acquisition team will review your profile and keep it on file. * If a position that aligns with your background becomes available, we'll reach out to explore the opportunity with you. Why Join Talkdesk? * Be part of a dynamic, global company at the forefront of cloud-based customer experience solutions. * Work in an inclusive and collaborative environment that values innovation, diversity, and growth. * Gain access to potential career opportunities that match your skills and aspirations. We're excited to connect with talented individuals like you! Apply today and take the first step toward a future with Talkdesk.
    $86k-137k yearly est. Auto-Apply 12d ago

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