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Technical sales representative skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Jonathan Byers,
Kaustav Misra Ph.D.
Technical sales representative example skills
Below we've compiled a list of the most critical technical sales representative skills. We ranked the top skills for technical sales representatives based on the percentage of resumes they appeared on. For example, 22.7% of technical sales representative resumes contained sales process as a skill. Continue reading to find out what skills a technical sales representative needs to be successful in the workplace.

15 technical sales representative skills for your resume and career

1. Sales Process

Here's how technical sales representatives use sales process:
  • Assumed responsibility for the entire sales process, including customer introduction and recommendations.
  • Managed territory sales with direct sales process responsibilities.

2. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how technical sales representatives use business development:
  • Provided engineering and technical support to the customer as it pertained to existing product improvement and through new business development.
  • Travel to domestic and international trade shows to increase brand awareness, stimulate sales and prospect business development opportunities.

3. Sales Support

Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.

Here's how technical sales representatives use sales support:
  • Assisted with method development, provided post-sales support and troubleshooting guidance to maximize customer satisfaction and retention.
  • Provided product line specific technical sales support for the organization through direct sales presentations, training programs, and customer seminars.

4. Post Sales

Here's how technical sales representatives use post sales:
  • Served in a dual position selling new personal computers and peripheral equipment and providing extensive pre-sale and post sales customer support.
  • Performed pre and post sales for laser welding equipment Front line support for customer equipment inquirers

5. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how technical sales representatives use java:
  • Worked with computer programs such as Adobe, C++, and Java.
  • Installed ring tones, wallpapers and java apps to the phones.

6. OEM

OEM stands for Original Equipment Manufacturer and is a term for a company that produces and markets the parts of equipment for another company after having received the go-ahead to do so. The company can also produce devices from the combination of parts from different companies while in partnership with these companies. This is common in the computer hardware industry and is popular in the automobile and computer industries.

Here's how technical sales representatives use oem:
  • Reason for leaving is the bottom fell out of the semiconductor market with the majority of OEM manufacturing moved to China.
  • Created and executed a sales and marketing plan selling high performance, environmentally and user friendly finishes to industrial OEM accounts.

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7. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how technical sales representatives use technical assistance:
  • Produced new revenue sources by actively providing delivery, product innovation, technical assistance, and profitable solutions to customers.
  • Followed up with customers to ensure successful implementation and provided technical assistance as needed.

8. Sales REP

Here's how technical sales representatives use sales rep:
  • Managed relationships with Manufacturers and Representatives; traveled with Sales Representatives and held periodic reviews to recap and forecast opportunities.
  • Promoted from Junior Technical Sales Representative to Technical Sales Representative to Senior Technical Sales Representative within a two-year period.

9. Product Line

Product line is a collection of similar or related products that may be under a single brand manufactured by the same company. It may include different varieties of a specific product of a brand which comes in different categories. In other cases, the product line may differ in some characteristics despite being from the same manufacturer.

Here's how technical sales representatives use product line:
  • Developed new supplier contacts for increased profitability and product line diversity.
  • Created user manuals and specification sheets for oceanographic product line.

10. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how technical sales representatives use crm:
  • Increased profitability at marginal accounts via thorough analysis of CRM Sales Intelligence metrics.
  • Configured pricing strategies and quoting techniques through Customer Relationship Management system (CRM).

11. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how technical sales representatives use technical support:
  • Excelled in both Direct Sales and Agent/Partner Sales with hands-on technical support and organizational and activity management implemented to account base.
  • Provided EarthLink customers with Digital Subscriber Line and Satellite sales and detail technical support on installation specifications and technical questions.

12. Work Ethic

Here's how technical sales representatives use work ethic:
  • Home based office requiring organizational skills, independent work ethic and motivation for success.
  • Demonstrated exceptional time management and organizational skills combined with a strong work ethic.

13. Customer Satisfaction

Here's how technical sales representatives use customer satisfaction:
  • Recruited, trained, and developed high performing teams *Top customer satisfaction scores *Excellent leadership skills *Consistently maintained and surpassed targets
  • Represented the Company through daily customer interactions, direct product application and problem solving to ensure customer satisfaction.

14. Technical Sales

Here's how technical sales representatives use technical sales:
  • Handled technical sales/marketing activities for direct to customer sales channel of branded lubricants with emphasis on fleets/construction.
  • Leveraged overachieving performance in a temporary position to earn selection for full-time technical sales role.

15. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how technical sales representatives use product knowledge:
  • Acted as lead sales person in digital cameras and used product knowledge to fill in when needed in other departments.
  • Increased sales over 10% per year by concentrating on strengthening the product knowledge of the distributors' sales forces.
top-skills

What skills help Technical Sales Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on technical sales representative resumes?

Jonathan ByersJonathan Byers LinkedIn profile

Assistant Director, Virginia Polytechnic Institute and State University


- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What technical sales representative skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.Kaustav Misra Ph.D. LinkedIn profile

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young technical sales representatives need?

Dr. Vallari ChandnaDr. Vallari Chandna LinkedIn profile

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

What technical skills for a technical sales representative stand out to employers?

Dr. Matteo Cantarello Ph.D.

Visiting Assistant Professor of Hispanic Studies, William & Mary

Programming has become an asset within the humanities, too. Even though hires of digital humanists are still limited in number (at least within my discipline), they are probably destined to increase in the near future. Also, flexibility and versatility with respect to teaching are also highly marketable. Any candidate who has experience with in-person, hybrid, and online courses and who has degrees, titles, and certificates that demonstrate that is extremely appreciated on the academic job market.

What soft skills should all technical sales representatives possess?

John Cicala Ph.D.John Cicala Ph.D. LinkedIn profile

Associate Professor of Digital Marketing, University of North Alabama

The ability to write for reading and not to write as if they are simply transcribing an internal conversation with the paper or whatever media is being used to communicate. They should also possess the ability to interact and to converse with others in person and to actively listen.

List of technical sales representative skills to add to your resume

Technical sales representative skills

The most important skills for a technical sales representative resume and required skills for a technical sales representative to have include:

  • Sales Process
  • Business Development
  • Sales Support
  • Post Sales
  • Java
  • OEM
  • Technical Assistance
  • Sales REP
  • Product Line
  • CRM
  • Technical Support
  • Work Ethic
  • Customer Satisfaction
  • Technical Sales
  • Product Knowledge
  • Enterprise Sales
  • Trade Shows
  • Cold Calls
  • Customer Service
  • Technical Knowledge
  • Excellent Interpersonal
  • Business Relationships
  • Customer Relations
  • Territory Sales
  • Technical Service
  • Customer Accounts
  • Direct Sales
  • Cooling Towers
  • Capital Equipment
  • Sales Growth
  • PowerPoint
  • Outbound Calls
  • Product Sales
  • Sales Presentations
  • Customer Support
  • Customer Complaints
  • Account Management
  • Troubleshoot
  • TSR
  • Product Demonstrations
  • Product Development
  • HVAC
  • R
  • Bundling
  • Medical Sales
  • Sales Quota
  • Inbound Calls
  • Sales Volume
  • Develop Sales Strategies

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.