Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Best technical support associate certifications
The best certifications for a technical support associate are Certified Information Technology Professional (CITP), IT Information Library Foundations Certification (ITIL), and Certified System Administrator (CSA).
Technical support associate certifications demonstrate your competency as a technical support associate to employers. However, not all technical support associate certifications provide the same value.
Below is a list of the best technical support associate certifications. Obtaining a technical support associate certification will give you a leg up when you apply for jobs and increase your potential salary.
4 best certifications for technical support associates
| Rank | Technical support associate certification | Organization |
|---|---|---|
| 1 | Certified Information Technology Professional (CITP) | AICPA |
| 2 | IT Information Library Foundations Certification (ITIL) | Zavata |
| 3 | Certified System Administrator (CSA) | Xinuos |
| 4 | Cisco Certified Network Associate (CCNA) | Global Knowle... |
4 best technical support associate certifications
1. Certified Information Technology Professional (CITP)
A Certified Information Technology Professional (CITP) is a Certified Public Accountant recognized for his or her unique ability to provide business insight by leveraging knowledge of information relationships and supporting technologies.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
2. IT Information Library Foundations Certification (ITIL)
The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
3. Certified System Administrator (CSA)
The SCO Certified System Administrator (CSA) certification is the basic level of certification for SCO UNIX products, and is the first step in achieving your ACE or Master ACE advance certifications.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
4. Cisco Certified Network Associate (CCNA)
CCNA certification is the first level of Cisco Career certification and indicates a foundation in and apprentice knowledge of networking. CCNA certified professionals can install, configure, and operate LAN, WAN, and dial access services for small networks (100 nodes or fewer), including but not limited to use of these protocols: IP, IGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, Access Lists.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
What is the best certification for a technical support associate?
The best technical support associate certification is Certified Information Technology Professional (CITP). The Certified Information Technology Professional (CITP) is awarded by the American Institute of Certified Public Accountants. The advanced certification is for more experienced employees as it often requires some work experience to acquire.
Here's a bit more background on how to obtain this technical support associate certification:
- To become a certified Certified Information Technology Professional (CITP), you need to pass the exam.
- This certificate requires more than two years of work experience.
- Renew certification every 3 year.
The most common combination of technical support associate certifications include: Certified Information Technology Professional (CITP), IT Information Library Foundations Certification (ITIL), and Certified System Administrator (CSA).
Online courses for technical support associates to earn certifications
1. Introduction to Technical Support
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...
2. IBM IT Support
Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.\n\nAlmost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include...
3. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
4. IT Support Technical Skills Helpdesk
Hands-on Technical skills for IT Support Learners...
5. Akamai Customer Consulting and Support
Are you interested in end-to-end project management? Want to deliver the best solutions to our customers while collaborating with teams from all over the world? You will never stop learning in this fast-moving environment and across our cutting-edge technologies. This beginner level certificate is designed to provide you with in-demand skills that range from internet technology fundamentals, networking, operating systems and problem solving techniques.\n\nThis certificate program consists of...
6. Network Support Fundamentals
Dive into the realm of network support with the Network Support Fundamentals course. This online course is meticulously designed to introduce you to the essential skills needed for supporting enterprise networks - one of the most in-demand skill sets in the digital landscape. By the end of this course you will be able to explain network security basics, monitor network performance, and provide essential professional support. Ideal for beginners aiming for an entry-level IT career or current IT...
7. Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...
8. IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...
9. Computer Hardware, Operating System and Networking
For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...
10. Basic Computer Course - Windows 7/10 - IT & Desktop Support
Basic computer course with troubleshooting skills -computer hardware and computer networking, for IT support technicians...
11. Computer Network Fundamentals- IT Helpdesk & Desktop Support
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
12. IT/Desktop Computer Support- Troubleshooting for Technicians
Learn how to troubleshoot desktop computer issues as an IT Support Technician on real-world organisational networks...
13. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
14. Windows Server 2019: Active Directory, GPO, R. Server Access
Training For Beginners - Become a Network Administrator in Microsoft Windows Server 2019 with Remote Server Access!...
15. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
16. Advanced IT Troubleshooting for Helpdesk Support Technicians
Learn some of the less common IT troubleshooting techniques for Windows computers...
17. Technical Writing: How to Write Software Documentation
Learn a proven strategy for writing software docu in Git Hub wiki based on the 12 main principles of technical writing!...
18. Active Directory & Group Policy Administration for IT Techs
Active Directory & Group Policy Administration Basics for Helpdesk and Desktop / IT Support Technicians...
19. Remote Desktop Services Windows Server 2016
Learn RDS Sessions and Application on Windows Server 2016 and Get Everything You Need To Start Deploying RDS...
20. Active Directory on Windows Server
Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies...