What does a technician system specialist do?
In the information technology industry, a technical system specialist is in charge of developing and maintaining computer systems. Their responsibilities typically include providing technical support to clients and employees, identifying the needs of projects and programs, drafting designs and schematics, and producing regular progress reports. They may also address issues and concerns, troubleshoot, perform routine maintenance checks, and conduct repairs. Furthermore, a technical system specialist may supervise and train new staff members, all while implementing the company's policies and regulations.
Technician system specialist responsibilities
Here are examples of responsibilities from real technician system specialist resumes:
- Manage updates to code for custom web interface for remote reimaging using SCCM OSD.
- Use VMware to build and manage virtual PCs for testing, saving money, time and space.
- Manage hardware inventory and procedure documentation using Microsoft SharePoint.
- Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
- Customize XML, XSLT, XSL-FO, HTML, and CSS files in DITA-OT plug-ins.
- Handle HTML and JavaScript, webpage development and maintenance.
- Install and validate SSO SAML signing certificates on Linux servers.
- Advance knowledge of Microsoft SharePoint to build sites and pages and offer support.
- Document, assist in designing QA testing and train users on the new system.
- Plan and implement new networks and coordinate hardware/software needs and set up switches and routers.
- Coordinate with cross-functional teams to enhance issue resolution and meet service level agreements (SLA).
- Train other non UNIX team members in basic UNIX and Linux skills for troubleshooting every day issues.
- Design and develop a Java application which transforms PDF's to thumbnails for use on the marketing website.
- Configure all routers, switches, firewalls, and other network management devices require to maintain the infrastructure.
- Supervise testing, design, development, and maintenance of Java and SQL base applications running on UNIX base systems.
Technician system specialist skills and personality traits
We calculated that 7% of Technician System Specialists are proficient in Database, Technical Support, and Troubleshoot. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Technician System Specialists that have these skills listed on their resume here:
- Database, 7%
Participated in database design for desktop publishing capabilities for core business, and military maintenance depot.
- Technical Support, 6%
Managed multiple Top Secret computer systems and communication equipment while providing technical support and training to subordinates.
- Troubleshoot, 6%
Repaired and replaced defective hardware components and troubleshoot software problems utilizing technical expertise and available resources including vendor interaction.
- Cloud, 5%
Implemented and provided operations support of Data Center Cloud computing environment.
- PC, 4%
Installed network interface cards, network clients, and Microsoft applications for PC's for the Department of Personnel original LAN.
- Customer Service, 4%
Performed Hardware-Troubleshooting, installation of LAN-Systems including constructional planning for expansions and on site Customer Service.
Most technician system specialists use their skills in "database," "technical support," and "troubleshoot" to do their jobs. You can find more detail on essential technician system specialist responsibilities here:
Customer-service skills. The most essential soft skill for a technician system specialist to carry out their responsibilities is customer-service skills. This skill is important for the role because "computer support specialists must be patient and sympathetic." Additionally, a technician system specialist resume shows how their duties depend on customer-service skills: "key achievements successfully restored the data from tape backups after a customer deleted thousands of files in their document management system. "
Listening skills. Many technician system specialist duties rely on listening skills. "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.," so a technician system specialist will need this skill often in their role. This resume example is just one of many ways technician system specialist responsibilities rely on listening skills: "communicated with end users and management in regards to database requests, requirements, etc. "
Speaking skills. technician system specialists are also known for speaking skills, which are critical to their duties. You can see how this skill relates to technician system specialist responsibilities, because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." A technician system specialist resume example shows how speaking skills is used in the workplace: "represented tool management system on various sector teams including advanced combat systems technical thrust team. "
Writing skills. A big part of what technician system specialists do relies on "writing skills." You can see how essential it is to technician system specialist responsibilities because "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." Here's an example of how this skill is used from a resume that represents typical technician system specialist tasks: "utilize report writing to generate reports from an sql database in crystal reports and upload to an info view server. "
Problem-solving skills. Another common skill required for technician system specialist responsibilities is "problem-solving skills." This skill comes up in the duties of technician system specialists all the time, as "support workers must identify both simple and complex computer problems, analyze them, and solve them." An excerpt from a real technician system specialist resume shows how this skill is central to what a technician system specialist does: "installed, configured, and maintained system imaging solution for fast setup and recovery for new and existing computer systems. "
The three companies that hire the most technician system specialists are:
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Compare different technician system specialists
Technician system specialist vs. Information systems technician
An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.
These skill sets are where the common ground ends though. The responsibilities of a technician system specialist are more likely to require skills like "database," "cloud," "pc," and "management system." On the other hand, a job as an information systems technician requires skills like "phone calls," "desk support," "help desk," and "technical problems." As you can see, what employees do in each career varies considerably.
Information systems technicians really shine in the government industry with an average salary of $63,116. Comparatively, technician system specialists tend to make the most money in the finance industry with an average salary of $111,040.information systems technicians tend to reach similar levels of education than technician system specialists. In fact, information systems technicians are 2.6% less likely to graduate with a Master's Degree and 0.5% less likely to have a Doctoral Degree.Technician system specialist vs. Technical support technician
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
In addition to the difference in salary, there are some other key differences worth noting. For example, technician system specialist responsibilities are more likely to require skills like "database," "troubleshoot," "cloud," and "pc." Meanwhile, a technical support technician has duties that require skills in areas such as "patients," "sql," "inbound calls," and "android." These differences highlight just how different the day-to-day in each role looks.
Technical support technicians may earn a lower salary than technician system specialists, but technical support technicians earn the most pay in the finance industry with an average salary of $52,365. On the other hand, technician system specialists receive higher pay in the finance industry, where they earn an average salary of $111,040.technical support technicians earn similar levels of education than technician system specialists in general. They're 4.1% less likely to graduate with a Master's Degree and 0.5% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for technician system specialists in the next 3-5 years?
Ming Chow
Associate Teaching Professor, Tufts University
References:
1. cybersecurity
2. cybersecurity
Technician system specialist vs. Customer support technician
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
The required skills of the two careers differ considerably. For example, technician system specialists are more likely to have skills like "database," "troubleshoot," "cloud," and "pc." But a customer support technician is more likely to have skills like "sql," "customer inquiries," "customer issues," and "post sales."
Customer support technicians make a very good living in the technology industry with an average annual salary of $50,042. On the other hand, technician system specialists are paid the highest salary in the finance industry, with average annual pay of $111,040.customer support technicians typically earn similar educational levels compared to technician system specialists. Specifically, they're 3.2% less likely to graduate with a Master's Degree, and 0.8% less likely to earn a Doctoral Degree.Technician system specialist vs. Desktop support technician
A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.
Types of technician system specialist
Updated January 8, 2025
