Citizens Teller
Teller job in Goffstown, NH
Starting Salary: $19 / hour and up
As a Citizens Teller - YOU make a real difference for our customers and the branch team.
What you'll do
You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
What you'll get
Meaningful work & relationships
- Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
Commitment to community
- Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
Career opportunities, reward, and upskilling
- See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
Exceptional benefits
- Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
Required Qualifications
High School degree or GED
Minimum of 6 months experience processing transactions (cash and/or digital payments)
Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
Strong listening and communication skills
Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
Ability to problem solve and provide solutions to customer issues
Customer-centric to deliver exceptional service
Comfortable with using digital technology to support the delivery of business goals
Ability to work branch hours, which can include weekends and evenings
Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.
Preferred Skills/Experience
1 year of experience processing transactions (cash and/or digital payments)
Motivates others, like teammates, business partners, and specialists, through collaboration
Process-oriented, energetic, detail-oriented and ability to multitask effectively
Hours & Work Schedule
Hours per Week: 20
Work Schedule: Varies with branch needs and may include weekends and evenings
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Auto-ApplyTeller I - Tewksbury, MA (995 Main)
Teller job in Tewksbury, MA
Tewksbury, Massachusetts, United States of America **Hours:** 40 **Pay Details:** $21.00 - $26.25 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Line of Business:**
Personal & Commercial Banking
**Job Description:**
The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions.
**Depth & Scope:**
+ Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
+ Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
+ Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
+ Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
+ Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
+ Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs
+ Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
+ Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
+ Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
+ Verifies customers' identities by following customer authentication policies & procedures
+ Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
+ Adheres to safe deposit box procedures/operations and guidelines
+ Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
+ Accountable for ensuring confidential customer information is securely stored throughout the day
+ Understands the importance of and follows dual control
+ Follows all security and audit measures to minimize potential loss
+ Utilizes bank tools and processes to detect, address and prevent fraud
+ Expected to complete all required in-classroom training and on-line training by established due dates
**Education & Experience:**
+ High school diploma or GED
+ 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
+ Ability to work during operating hours to include weekends, evenings, holidays as scheduled
+ Demonstrated Customer Service skills preferred
+ Strong organizational skills
+ Detail-oriented
+ Ability to function in a fast-paced and changing environment
+ Excellent communication skills with ability to be concise, clear and consistent
**Physical Requirements:**
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel - Occasional
International Travel - Never
Performing sedentary work -Frequent
Performing multiple tasks - Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds - Continuous
Sitting -Occasional
Standing - Continuous
Walking - -Frequent
Moving safely in confined spaces - Occasional
Lifting/Carrying (under 25 lbs.) - Occasional
Lifting/Carrying (over 25 lbs.) -Occasional
Squatting - Occasional
Bending - Occasional
Kneeling - Occasional
Crawling - Occasional
Climbing - Occasional
Reaching overhead - Occasional
Reaching forward - Occasional
Pushing Occasional
Pulling - Occasional
Twisting - Occasional
Concentrating for long periods of time - Continuous
Applying common sense to deal with problems involving standardized situations - Continuous
Reading, writing and comprehending instructions - Continuous
Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (***************************************
**Additional Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Part-Time Customer Service Teller (Copley Place)
Teller job in Boston, MA
Currency Exchange International (CXI) is a Money Service Business based in Orlando, Florida.
Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to explore Life at CXI: ***************************************
Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.
Our Values:
Customer First -
We earn the right to be our clients' first choice.
Integrity
-
We hold ourselves to the highest standard to build trust.
Collaborative
-
We always win as a team.
Innovative
-
We find new methods to deliver change and advance technology to the industry.
Passionate
-
We are driven to be the best in class.
Currency Exchange International is looking for a Part-Time Teller to join their team at their Copley Place Branch located in Boston, MA.
Tellers are the face of our company and represent us in the community. It is important while working in our high tourist attractive areas (malls and airports) that you keep a positive and professional attitude at all times and that our customers receive the highest quality of service.
Ideal Applicant: We are looking for highly motivated individuals who are committed to the success of the team. Individuals who can deliver a consistently high level of customer-satisfying products and services.
Qualifications and Skills:
Ability to work independently
Basic computer knowledge
Problem solving capabilities
Strong customer service skills
Detail-oriented and organized
Strong listening and verbal communication skills
Cash handling skills with high degree of accuracy
Our Competencies:
Action Oriented
Effective Communication
Nimble Learning
Optimizing Work Processes
Situational Adaptability
Functional Skills
Schedule:
Approximately 15-25 hours per week
Availability needed: Must be able to work on weekday evenings, weekends, and holidays
Benefits:
Commute Reimbursement - CXI will pay the toll, bus or metro cost in and out of work
401K Plan - After 1 year of employment, CXI will match up to 4%
Tuition Assistance - After completing 90 days of employment, CXI offers tuition assistance for part-time employees *conditions apply*
Holiday Pay - After completing 90 days of employment, CXI offers additional pay for select holidays
Sick Time - After completing 90 days of employment, CXI will pay sick/personal pay (1 hour of sick/personal time for every 30 hours worked - which may equal to an annual accrual of 40 hours)
Currency Exchange International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you'd like more information about your EEO rights as an applicant under the law, please visit *****************************************
Auto-ApplyTeller
Teller job in Boston, MA
Part-Time Teller (Charlestown)
The Cooperative Bank (TCB) is currently recruiting for a Part-Time Teller at our Charlestown location! We are looking for an individual who is passionate about customer service and enjoys working in a dynamic and friendly environment! We are looking for a commitment of up to 29 hours per week, covering Saturdays on a rotation. The candidate must have reliable transportation and must have flexibility covering our branches as needed.
Overview:
You will be responsible for accurately processing a variety of financial transactions while serving as an effective source of information for our customers. Your role is crucial in providing friendly, professional, confidential, and efficient assistance to ensure a positive customer experience and minimize wait times.
Responsibilities:
Accurately process financial transactions, including deposits, withdrawals, and payments
Provide friendly and professional service to customers, ensuring their needs are met
Maintain confidentiality and security of customer information
Handle customer inquiries and provide relevant information about TCB's products and services
Requirements:
High school degree or GED required
Cash handling and customer service experience is strongly preferred
Attention to detail and ability to process transactions accurately
Prior banking experience is a plus
Compensation
$20.00 an hour
Our Commitment to Diversity, Equity, Inclusion and Belonging
At The Cooperative Bank, we are committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. The Cooperative Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. If you need assistance or accommodation completing the employment application, please contact us at *************************** and we will gladly assist you.
Auto-ApplyFull Time Teller, Newton Centre, MA
Teller job in Newton, MA
Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!
The Difference You Make:
As a Teller, you engage in assisting with various financial needs and processing transactions. You provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer product solutions, and escalate complex issues for timely resolution.
* Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
* Process transactions, including deposits, withdrawals, and transfers.
* Handle cash and maintain accurate cash drawer balances.
* Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
* Recognize opportunities and cross-sell bank products to deepen customer relationships.
* Engage customers and leverage digital tools to educate them on self-service options.
* Assist with custodianship, audits, and other operational tasks.
* Maintain a clean and organized work area, to create a welcoming environment for customers.
* Responsibilities may extend to supporting nearby branch locations based on business necessity.
What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* High school diploma, GED: or equivalent work experience - Required.
* 6+ Months Cash Handling experience - Required.
* 6+ Months Demonstrated customer service experience - Required.
* Excellent customer service skills and a passion for helping others.
* Ability to identify and escalate concerns of risk to appropriate channels.
* Ability to follow directions, policies, and procedures.
* Effective listening and communication skills.
* Comfortable in using digital tools and technology to enhance customer engagement.
* Energetic, organized and able to multi-task in a fast-paced, changing environment.
* Understands the necessity and value of accuracy and attention to detail.
* Computer proficiency and basic math skills.
* Ability to work branch hours, which can include weekends and evenings.
Certifications:
* No Certifications listed for this job.
It Would Be Nice For You To Have:
* Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
* Experience in Microsoft Office products.
What Else You Need To Know:
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range
Minimum:
$29,250.00 USD
Maximum:
$45,000.00 USD
Link to Santander Benefits:
Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement:
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights:
This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next:
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ****************** to discuss your needs.
Auto-ApplyTeller - Part Time 21 Hours (Highland Ave)
Teller job in Salem, MA
Starting Rate: $20.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and based on that identification, making referrals to the platform area as appropriate.
Major Responsibilities:
Following established policies and procedures, performs routine teller duties:
* Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts.
* Cash checks for customers and non-customers
* Process and properly record the sale of monetary instruments (i.e., official bank checks)
* Process foreign currency purchases and sales
* Redeem savings bonds
* Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
* Process various types of loan payments and credit card cash advances
* Assist with providing customers with access to safe deposit area, as applicable based on branch configuration.
* Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to the platform staff for follow-up
* Other duties as required
Qualifications:
* Incumbent should be able to adhere to defined policies and procedures but if/when written policy is unclear or there is any uncertainty, the incumbent seeks guidance from their immediate supervisor.
* Incumbent must be outgoing, have good customer service skills and the ability to work in a fast-paced environment.
* Individual should be a self-starter and be technically literate.
* The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
* High school or equivalent required.
* 1-2 years teller experience or cash handling experience
Working Conditions:
* Must be able to remain in a stationary position for long durations of time without a break.
* Incumbent must be able to transport items weighing 15 pounds or more.
Auto-ApplyTeller
Teller job in Natick, MA
It is the responsibility of the Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with Bank objectives; and assists customers with questions, as requested.
Responsibilities
Customer Experience- Develops an understanding of customers' needs and expectations, and offers products and services that address those needs and expectations. Develops new business by recommending products and services to establish or extend customer relationships, including utilization of business partners as appropriate.
Operational Excellence- Ensures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products, services and technology services. Stays informed of and adheres to alerts, procedures and policies. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others.
Teamwork- Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment.
Credibility- Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank's strategic goals.
Decision Making- Understands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Brings requests for exceptions to branch supervisors as appropriate. Recognizes warning signs of fraud and escalates appropriately.
Miscellaneous- Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.
Requirements
Education
High School Diploma or its equivalent, or currently enrolled is required
Work Experience
3-6 months banking or retail cash handling experience is preferred
Knowledge, Skills, and Abilities
Strong customer service, interpersonal and organizational skills desired.
Must possess knowledge of basic math principles and be able to perform basic mathematical procedures.
Must possess intermediate technology skills, including knowledge of Microsoft Office.
Must be able to work extended and weekend hours.
Scheduling and work location flexibility required.
Must be able to stand for extended periods of time and lift 25 pounds.
Expected Pay Range From: $36,010To: $46,219
The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities
Auto-ApplySenior Teller
Teller job in Bridgewater, MA
Senior Teller Status: Full Time
The Senior Teller is responsible for overseeing the daily operations of the teller line staff, while ensuring all compliance requirements are met. They are also responsible for training teller line staff to accurately process transactions in accordance with the Bank's policies and procedures, while coaching staff to provide exceptional customer service and recommend suitable products and services to customers.
Key Duties and Responsibilities:
Perform Teller duties, as needed.
Greet customers and establish a quality service environment by maintaining a friendly and courteous environment. Set standard for excellent customer service.
Take ownership and address customer's concern for resolution when the next level of authority is needed. Ensure that the necessary research is completed to bring about a positive resolution for the customer.
Responsible for adhering to all applicable Bank policies, procedures, law, and regulations.
Required to participate in and support the branch's growth, by developing and deepening customer relationships.
Perform opening and closing responsibilities for their assigned Branch location, as needed.
Act as custodian for the branch's Cash Vaults, Coin Machine, ATM, and Recycler(s).
Manage and maintain Branch cash limits to the established guidelines, by facilitating cash shipments.
Assist with ensuring audit integrity, risk management and the security of the branch.
Prepare and complete daily and monthly branch reports.
Review teller work for accuracy and ensure the staff's balancing performance meets balancing standards.
Perform surprise audits of individual teller drawers to ensure policies and procedures are adhered to.
Review, monitor, and track teller over/short and exception reports and provides feedback to Branch Manager.
Ensure that branch documents are maintained, indexed, easily retrievable, and proper retention is maintained for all documents.
Participate on bank committees, as needed.
Perform Personal Banker duties, as needed.
Create a positive team environment by modeling appropriate behaviors.
Coach team to deepen customer's relationships, while delivering excellent customer service.
Assist in training new hires.
Perform supervisory functions as needed for reviewing and approving transactions.
Act as primary point of contact for Teller inquiries regarding policies and procedures. Take ownership of any employee concerns and ensure they are addressed promptly and effectively. If necessary, escalate to the next level of authority to achieve a positive resolution.
Assist with conducting Teller observations and skills practice sessions; provide feedback to the Manager.
Assist with announcing company communications and policy changes, as needed.
Ensure all security policies and procedures are adhered to by staff.
Ensure that security violations and BSA violations are sent to the Bank's Security Officer.
Attend ongoing training and meetings as required.
May be required to assist other branch locations, as needed.
Must have a valid driver's license, vehicle registration and automobile personal liability insurance.
May be required to attend and participate in Call Night sessions.
Must wear a name tag which displays first and last name.
Must have possession of a mobile phone required to perform multifactor authentication on system applications and as a method of contact.
Perform additional duties as required.
Knowledge, Skills & Abilities:
Thorough knowledge of teller operations and the Bank's core system.
Thorough knowledge of Mechanics Cooperative Bank's products and services, including Bank's business partners.
Ability to develop and deepen customer relationships by recommending appropriate products and services to customers.
Strong compliance and Federal Regulation knowledge and understanding.
Good problem-solving and decision-making abilities.
Knowledge of basic computer functions and strong math skills.
Good oral and written communication skills.
Ability to cultivate a strong working environment by coaching and training tellers on key accountabilities and tasks.
The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
Thorough understanding consumer lending products.
Must be able to lift twenty pounds.
Retail/sales experience or equivalent work experience preferred.
Auto-ApplyTeller 1-PT-Set Schedule
Teller job in Manchester, NH
include, but are not limited to:
- Provide friendly, professional, personalized service to all members, using Service Strategies.
- Accurately handle money.
- Handling member account transactions with accuracy and a sense of urgency
- Work collaboratively with all internal members to resolve all member inquiries in a timely and efficient manner.
- Covering a wide variety of work responsibilities, filling needs when other tellers are away from their workstations including working at the drive-up window as needed.
- Promoting products and services to meet or exceed branch and company objectives; cross-selling products and services.
Qualifications:
Experience:
- Prior teller/ cash handling experience preferred.
- Customer service skills essential.
Skills:
- Good communication skills.
- Strong Computer skills.
- Sales acumen.
- Attention to detail.
- Bilingual in Spanish desired (not required).
Physical Requirements:
- Ability to stand for long periods of time.
- Ability to lift 25 pounds.
- Bending, twisting, squatting, reaching.
Education:
- High School or GED required.
Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Thursday-9:30am to 6:15pm
Friday-9:30am to 6:15pm
Saturday-8:45am to 12:15pm
Auto-ApplyHead Teller
Teller job in Attleboro, MA
Job Description
Head Teller Job Type: Full-Time Department: Retail Reports To: Branch Manager ABOUT US: Bristol County Savings Bank, founded in 1846, is a full-service financial institution offering commercial lending, personal and business banking, and mortgage services. The Bank's Financial Advisory Services division has successfully assisted businesses, individuals and non-profits with the management of their assets since 1989. The Bank's steady growth and expansion has resulted in $3.1 billion in assets and just over 400 employees in southeastern Massachusetts and Rhode Island. The key words at Bristol County Savings Bank are: "Commitment, Stability, and Community, “values that are combined with state-of-the-art technology to meet the needs of its customers. A dedicated local community bank for over 175 years, Bristol County Savings Bank is actively involved in giving back to all the communities it serves both through financial support and the volunteerism of its people.
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and the community in which it serves. Supports, and adheres to, the Bank's regulatory compliance objectives.
Supervises and coordinates teller area to ensure quality customer service and effective branch operations in conformance with established Bank strategies, policies, and procedures. Supports and adheres to, the Bank's regulatory compliance objectives and implements changes to support prescribed requirements.
1. Directly supervises tellers and schedules the daily activities of the teller staff. Provides feedback to Manager and Assistant Manager to ensure teller schedules are commensurate with branch staffing goals. Assists tellers with customer transactions, as needed, and may perform all the duties commensurate with a teller based on customer demand.
2. Troubleshoots and reconciles problems and complaints relative to teller line activity. Responsible for ensuring that teller identified errors, including teller overs and shorts, are identified and corrected in a timely manner. Provides training and coaching to tellers.
3. Performs teller related operational activities. Complies with various bank procedures as they pertain to BSA compliance and maintains various logs, records, and inventories, as prescribed by bank procedures. Keeps abreast of regulatory compliance and developments for assigned area and apprises staff of it. Recommends procedural changes as needed to support prescribed requirements.
4. Verifies vault totals daily and maintains cash levels within prescribed limits. Orders cash for branch and verifies receipt of cash in accordance with Bank security procedures. Responsible for daily ATM settlement. Ensures that cash and checks are appropriately stored at the end of the day. Performs audit of tellers' cash drawer on a regular basis.
5. Sells and redeems U.S. Saving Bonds.
6. Provides service and cross sells all products to customer in teller capacity. May open accounts, process loan applications and loan payoffs, as required; enters required data into computer. Provides customers with information and advice within scope of authority.
7. Provides backup to Branch Manager or Assistant Branch Manager as needed.
8. Performs security functions, including opening and closing the branch offices, vault opening and closing, proper storage of cash and checks, internal control. Assists in ensuring proper maintenance of assigned branch building, grounds and equipment,
OTHER ACCOUNTABILITIES/RESPONSIBILITIES:
9. Performs related and unrelated duties as may be required or assigned.
REQUIREMENTS:
High school diploma plus specialized course work and training. At least three years' experience in a teller position with demonstrated supervisory ability. Working knowledge of the Bank's products and services. Strong organizational, communication, customer service, and interpersonal skills. Able to use various office equipment including computer terminal. Able to work extended or weekend hours.
INDEPENDENT ACTION:
Performs work independently within scope of established guidelines and practices. Consults with Executive management when clarification or exception to Bank policy may be required.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.
EEO STATEMENT:
Bristol County Savings Bank is an Equal Opportunity Employer and is committed to a diverse workforce. The Bank considers applicants for employment without regard to race, color, sex, sexual orientation, national origin, age, genetic information, veteran status, disability or membership in any other protected class as defined by law.
FULL-TIME BENEFITS:
401(k)
Employee Pension
Paid Time Off (PTO)
Parental Leave
Tuition Reimbursement
Begins first of the month following date of hire:
Medical, Dental, Vision
Critical Illness Insurance
Disability insurance including LIFE, Long-term disability
Employee Assistance Program
Flexible Spending Account
Dependent Care Account
Health Savings Account
VISIT OUR WEBSITE: *************************************
LINKEDIN: *************************************************************
Interactive Virtual Teller
Teller job in Weymouth Town, MA
Quincy Credit Union is looking to hire a full-time Interactive Virtual Teller (ITM) to provide assistance to our members. This position will be based out of our Weymouth location. This is an onsite position in Weymouth, MA.
We have over 80-year of history serving our members within Norfolk and Plymouth counties. People helping people is the cornerstone of our philosophy, and our mission is to provide our over 35,000 members with the best financial services possible. Our success is attributed to three driving factors: our strong volunteer board of directors and dedicated staff, the excellent service we provide to our loyal members, and our willingness to quickly adapt to industry trends. Over the years we have also continually found ways to give back to the community in which our members live.
Role:
As a ITM Teller within QCU, you will greet members as they interact in the virtual teller environment and serves the members in a courteous, professional manner. Provides prompt, efficient, and accurate service. Consistently smiles and uses courteous body language during virtual member interaction. Receives images of checks for deposit to accounts, verifies deposit amounts, examines checks for endorsement and negotiability. Verifies cash for accuracy with automatic counter and processes transactions. Cashes checks and processes withdrawals from accounts upon verification of signatures and account records. Receives payments on loans and prepares appropriate entries.
We offer a comprehensive benefits package designed to support your health, financial well-being, and long-term career growth. Our benefits include:
Medical, dental, and vision insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
401(k) retirement plan with a generous 10% employer contribution
Paid time off (PTO), paid holidays, and sick leave
Bonuses and performance-based incentives
Life and disability insurance
Training, certifications, and tuition reimbursement
Career advancement opportunities
Requirements
One year of Financial Service experience; banking or credit union preferred
Proficient in working with multiple software programs
Great working with the public
Quincy Credit Union is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Salary Description $22.85 - $28.53 DOE
Part Time Teller
Teller job in Boston, MA
Job DescriptionDescription:
Part time Teller
The Teller provides various transaction processing to member accounts within the limitations of established policies and procedures.
Travel is required to other locations and employees must be able to work flexible schedules to meet the needs of each branch location. Reliable transportation is also required. This part-time position is up to 24 hours per week, in various locations.
RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Responsible for providing various transactions to member accounts including:
Deposit transactions
Withdrawal transactions
Account transfers
Payment transactions
Mail transactions
Money order/Bank check issuance
Check cashing
Maintain cash securely and within prescribed limits.
Assist members with questions and problems. When appropriate, escalate problem situations to supervisor.
Be attentive to the needs of the member and to their presence in the lobby.
Greet members in a courteous and helpful manner, addressing them by name whenever possible.
Maintain confidentiality of member records and relationships.
Perform duties in compliance with various regulations.
Settle transactional activity on a daily basis.
Compliance with Bank Secrecy Act, OFAC and USA Patriot Act including accurate completion of CTR, Monetary instrument log, and reporting of suspicious activity to supervisor.
Knowledge/Skills/Experience
· Ability to accurately work with figures
· Proficient in the use of computers and other office equipment.
· Ability to take direction
· Well organized with good concentration skills.
Education/Certifications/Licenses
· High school diploma or equivalent
Physical Demands/Conditions Required
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
*Must be able to work rotating schedule of Monday through Saturday
DIRECT REPORTS / SUPERVISION
*No Direct Reports/Supervision
Perform other related duties as requested or assigned.
Requirements:
Knowledge/Skills/Experience
Ability to accurately work with figures
Proficient in the use of computers and other office equipment.
Ability to take direction
Well organized with good concentration skills.
Education/Certifications/Licenses
High school diploma or equivalent
Physical Demands/Conditions Required
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
*Must be able to work rotating schedule of Monday through Saturday
DIRECT REPORTS / SUPERVISION
*No Direct Reports/Supervision
Full-Time Benefit Eligible Bank Teller
Teller job in Provincetown, MA
Job DescriptionHiring for multiple locations! We are continuously seeking outgoing and customer-service minded people to join our team. Our banking branches have evolving needs for tellers, head tellers and customer service representatives. Starting as a teller provides an ideal foundation to start a banking career. Many of key of employees started as tellers and steadily progressed in their careers to positions across all departments, from branch management, operations to lending.
Reach out to learn more today. We look forward to connecting with you.
$23.50 - $25.88/hr
Powered by JazzHR
8PbdefE2fi
Teller II (Waltham, MA)
Teller job in Waltham, MA
Job Description
Join Our Team as a Teller II Location: Waltham, MA | Full-Time
Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people into a rewarding career at BrightBridge? We're looking for a dedicated and motivated individual to provide exceptional service to our Waltham members, helping them navigate our wide range of Credit Union products and services. As a Teller II, you'll handle a variety of transactions, from deposits to loan payments, while building lasting relationships with members. Your goal will be to provide top-tier service, uncovering their needs, and guiding them toward the best solutions we offer. If you're a great communicator, enjoy helping others, and are excited about joining a thriving team, we want to hear from you!
Why You'll Love Working Here
A collaborative team culture where your contributions matter
Ongoing training and career development opportunities
Competitive pay, benefits, and the chance to grow with a supportive organization
The satisfaction of making a real difference in your community every day
What You'll Be Doing (Your Responsibilities)
Processes a wide variety of transactions for members including, but not limited to: deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, VISA cash advances, IRA deposits/withdrawals in accordance with established Credit Union policies and procedures.
Consistently develops potential new business by uncovering clues and needs during interactions with members, presenting the benefits of those products/services and referring the member to the appropriate CU partner for fulfillment. Provides the highest quality member service by listening, communication, and referring members to appropriate personnel as necessary to meet quarterly goals.
Uses sound judgement and interpersonal skills to effectively assist members.
Maintains and balances a backup cash vault, if assigned by Branch Manager.
Assists in training new Tellers.
Participates in opening and closing the branch.
Interacts with members and staff on a daily basis in prompt, effective and professional manner.
Balances cash drawer and makes settlement of the day's activities in accordance with Credit Union policies and procedures.
Ensures that cash limits are consistently followed as per established Credit Union procedures, cash is kept secure at all times and locked in the vault each night.
Assists members with accessing their safe deposit boxes.
Answers telephones, provides information and/or directs caller to appropriate department/employee.
Assists in opening the night depository and logs deposits as needed.
Participates in balancing ATM, under dual control, as necessary.
Adheres to all aspects of the Credit Union Bank Secrecy Act policy and procedures.
Ability to work some Saturdays during the month and occasionally provides temporary coverage in alternate locations for an unplanned absence situation.
Works towards achieving sale/service goals by attending department meetings, on-on-one meetings, and product knowledge and selling skills training on an ongoing basis.
Performs additional duties as requested.
What We're Looking For (Your Qualifications)
Minimum of high school diploma or equivalent is required.
One year of previous teller experience preferred with a satisfactory balancing record.
Basic math skills; familiarity with keyboard/personal computer; customer/member service skills; effective written and verbal communication/interpersonal skills and data entry skills required.
Strong desire to work with the general public.
Flexibility of work hours and proven reliability/dependability required.
Must have a valid drivers license for coverage of retail branches.
Bilingual preferred.
Teller I
Teller job in Londonderry, NH
Under the direction of the Member Experience Supervisor, the Teller I is responsible for providing excellent customer service and handling routine financial transactions such as deposits, withdrawals, and payments accurately and efficiently and referring products and services to members.
Key Responsibilities
* Process customer transactions, including deposits, withdrawals, and payments.
* Maintain and balance a cash drawer daily.
* Assist customers with account inquiries and provide information on bank products and services.
* Ensure security protocols to mitigate risk are followed.
* Refer customers to appropriate bank personnel for more complex issues or services.
* Follow bank policies and procedures to ensure compliance with regulations.
* Promote and cross-sell bank products and services to meet customer needs.
* Maintain a clean and organized work environment.
* Provide exceptional customer service by addressing customer needs and concerns promptly and courteously.
Core Skill Competencies
* Communication: Clear and effective communication skills, both written and verbal.
* Member Focus: Commitment to delivering exceptional member service and enhancing the member experience.
* Attention to Detail: Ensure accuracy in transactions and account handling to avoid errors and discrepancies.
* Communication Skills: Strong verbal and written communication skills to effectively interact with customers and colleagues and work as a team player.
* Mathematical Skills: Basic math skills to handle cash transactions, balance cash drawers, and perform calculations.
* Problem-Solving: Ability to identify issues and resolve customer concerns efficiently.
* Time Management: Efficiently manage time and prioritize tasks to meet customer needs and organizational goals.
* Technical Proficiency: Familiar with Microsoft Office Suite including Word, Excel, Outlook and banking software applications.
Physical Demands
* Ability to stand for extended periods during working hours.
* Manual dexterity to handle cash and operate office equipment.
* Occasional lifting and carrying of cash drawers or office supplies up to 30 pounds.
* Visual acuity to verify customer identification and transaction details.
Qualifications
* High school diploma or equivalent.
* One year cash handling or customer service experience is preferred but not required.
* Knowledge of deposit and loan products is desired
* Willing to work as a team player, take on varied assignment and work a flexible schedule, including Saturdays.
Part Time Teller (20hrs)
Teller job in Danvers, MA
Primary Accountabilities / Responsibilities:
Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.
Superior Service Quality
Ensures excellence in customer service and always maintain service standards.
Acts as a resource to identify customer servicing issues so that a resolution can occur, and customer's relationship is retained.
Responds to customer requests, problems, and/or complaints, and ensure the proper hand-off to the appropriate person to assist if applicable.
Develops and maintains a working knowledge of our bank products and services and recognizes a customer's potential product/service need.
Recognizes opportunities to suggest/cross-sell other Bank services to customers.
Operations
Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, and credit card advances.
Participates in individual, team, and Bank goals as set by the branch manager.
Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures which protect the Bank, employees, and customers.
Ensures that BSA procedures are being properly followed.
Answers phone and in-person account inquiries.
Accounts for all money in individual cash drawer and balances transactions daily.
Security
Ensure the prevention of fraudulent activities through adherence to Bank policies and procedures.
Adhere to branch security procedures detailed in the HFG security manual.
Ability to work in a constant state of alertness and in a safe manner.
Education And Experience:
High school diploma/GED required
Cash handling experience preferred
Computer skills required
Knowledge of Microsoft products a plus
Customer service experience is a plus
Fluency in a second language is a plus
An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Auto-ApplyTeller - Raynham - Part Time
Teller job in Raynham, MA
Who We Need: We're looking for someone with positive vibes, and a willingness to help others. A team player with an innovative mindset, who likes to think outside the box. Who We Are: First Citizens' is committed to providing team members with the ability to create their own unique journey while feeling supported and empowered to be their best authentic self. Our core values Do What's Right, Get Better Every Day & Support & Improve Our Community are important to us. If you're looking to make a difference and be part of something bigger, this may just be the place for you!
Qualifications
What You'll Do:
As a Member Advocate, you will provide a positive member experience and assist in various branch activities, to help members of the community achieve financial freedom! There is no list of products to sell - simply advocating for our members while providing support to our internal and external communities.
What We Require:
First Citizens' believes training and learning are always possible when you have a can-do attitude. All we ask is that you have the desire to help others and our community. The rest, we can figure out together.
What We Offer:
* Supportive & Collaborative Work Environment
* Opportunities for Learning & Development
* Continuing Education & Tuition Assistance
* Employee Assistance Program
* Work-Life Balance
* 401K Program (Fully Vested - 5% Company Match)
* Volunteer Time Off
* Health Insurance
Working Conditions
The work environment characteristics described here are representative of those the team member encounters while performing the essential functions of this job.
Physical Demands Efforts
This function requires moderate standing, walking and sitting. Will be sitting while performing computer data entry functions. Position does not involve climbing or crawling but may on occasion kneel/squat. Requires lifting and moderate carrying of items up to 25 pounds such as a bankers box. Ability to operate normal office equipment such as, telephone, copy machine, fax, scanner, and computer.
Mental & Visual Demands
Specific vision abilities required by this job include: close vision and ability to adjust focus.
Work Environment
This position typically works in an office environment. Noise is moderate and typical of conversations and office equipment.
Americans with Disabilities Act
First Citizens Federal Credit Union complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. The company will provide reasonable accommodations that do not cause an undue hardship.
Additional Notes
* Nothing in this restricts managements right to assign or reassign duties and responsibilities to this job at any time.
* This job description is subject to change at any time.
#on-site
Teller - Raynham - Part Time
Teller job in Raynham, MA
Job Details Raynham Branch - Raynham, MA $24.00 - $24.00 HourlyDescription
Who We Need:
We're looking for someone with positive vibes, and a willingness to help others. A team player with an innovative mindset, who likes to think outside the box.
Who We Are:
First Citizens' is committed to providing team members with the ability to create their own unique journey while feeling supported and empowered to be their best authentic self. Our core values
Do What's Right, Get Better Every Day & Support & Improve Our Community
are important to us. If you're looking to make a difference and be part of something bigger, this may just be the place for you!
Qualifications
What You'll Do:
As a Member Advocate, you will provide a positive member experience and assist in various branch activities, to help members of the community achieve financial freedom! There is no list of products to sell - simply advocating for our members while providing support to our internal and external communities.
What We Require:
First Citizens' believes training and learning are always possible when you have a can-do attitude. All we ask is that you have the desire to help others and our community. The rest, we can figure out together.
What We Offer:
• Supportive & Collaborative Work Environment
• Opportunities for Learning & Development
• Continuing Education & Tuition Assistance
• Employee Assistance Program
• Work-Life Balance
• 401K Program (Fully Vested - 5% Company Match)
• Volunteer Time Off
• Health Insurance
Working Conditions
The work environment characteristics described here are representative of those the team member encounters while performing the essential functions of this job.
Physical Demands Efforts
This function requires moderate standing, walking and sitting. Will be sitting while performing computer data entry functions. Position does not involve climbing or crawling but may on occasion kneel/squat. Requires lifting and moderate carrying of items up to 25 pounds such as a bankers box. Ability to operate normal office equipment such as, telephone, copy machine, fax, scanner, and computer.
Mental & Visual Demands
Specific vision abilities required by this job include: close vision and ability to adjust focus.
Work Environment
This position typically works in an office environment. Noise is moderate and typical of conversations and office equipment.
Americans with Disabilities Act
First Citizens Federal Credit Union complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. The company will provide reasonable accommodations that do not cause an undue hardship.
Additional Notes
Nothing in this restricts managements right to assign or reassign duties and responsibilities to this job at any time.
This job description is subject to change at any time.
#on-site
Senior Teller
Teller job in Cambridge, MA
Full-time Description
The Senior Teller supervises the daily MSR/Teller activities and provides superior customer service. The role performs all functions of an MSR/Teller as well as other duties requiring additional knowledge and experience, such as opens new accounts, cross-sells credit union products and services, processes clerical work, assists the MSR/Tellers with complex balancing and other work related issues. In addition, responds to questions, provides information upon request from internal or external members, and engages with members and potential members so they in understand and utilize TFCU products and services. In the absence of the Senior MSR or Branch Manager the Senior Teller will perform all of their required duties.
This role may need to support the work at other TFCU locations.
Department: Volpe Branch
Classification: Non-Exempt
Key Responsibilities:
Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Process loan applications and disburse loans. The Senior Teller should refer along with their recommendations challenging problems that are beyond their authority to the Branch Manager. Performs all the duties of an MSR/Teller including but not limited to; processing all transactions for members, including deposits, withdrawals, loan payments, cash advances, and transfers. Assist members by disbursing money orders, travelers and cashier checks. Greet members and others entering the branch and determines how they may be assisted.
Answers questions and resolves difficult or complex problems presented by MSR/Tellers or other staff. Utilizes tact and experience based knowledge to resolve member and staff issues or conflicts. Explain to members or staff policies and procedures while maintaining positive member relations. Maintain confidentiality of account and member information.
Ensure that the department provides friendly, prompt, professional, and accurate service and support to all members and associates.
Ensures the branch balances all transactions at the close of each business day. Assist MSR/Tellers and others to resolve balancing problems and authorizes over/short adjustments. Verifies Branch Manager's cash as necessary. Perform all the end of day duties to include check scanning into check21. Approves and verifies cash shipments. Manages the branch cash vault and ensures the branch and MSR/Tellers remain below established cash limits. Prepares and balances all negotiable instruments.
Develops and improves the knowledge and skills of the MSR/Tellers on the service platform or behind the teller line. Ensure that the staff is educating members on the benefits of TFCU and recommending products or services that fits their needs.
Process member transactions accurately and efficiently with minimal errors. Maintain accurate count, record, and secure control of cash and other negotiable items at all times. Ensure that the branch ATM up-time is consistently higher than 99%.
Conduct one on one training with new and existing staff, providing expertise to help develop cash handling and member service skills. Opens and closes the branch as assigned while following procedures. Ensures all equipment is in proper working order and if not takes the proper steps to get the equipment fixed after consulting with the Branch Manager. Provides Notary Public and Signature Guarantee services to members based on the Branch Manager discretion.
Ensures branch settlement including ATM's, processes, balances, and replenishes the ATM's. Researches MSR/Teller difference; resolves adjustments. Prepares and submits audits and MSR/Teller Over/Short logs to the Branch Manager.
Maintain a highly qualified staff, sufficient to meet the daily demands of the credit union's members. Consistently exhibit a service behavior that exceeds the expectations of our members.
Provides new and existing members educational information and advice about all Credit Union products and services. Identifies cross-selling opportunities based on cues and reviewing credit reports and then recommends the appropriate products or services that benefit the member.
Coordinates with other credit union departments as necessary to satisfy and exceed the member's expectations. Refer TFCU members to other departments or vendors providing specialized services as necessary.
Monitors department activities for compliance with established policy, procedures, and regulations. Identifies and takes action to improve the department's operating methods and procedures. Assist with staff work schedules and prioritization. Ensure that the branch staffing level meets the needs of the members.
Adhere to credit union policies and procedures; stays knowledgeable of and complies with applicable laws and regulations, including BSA/AML and OFAC.
Ensure that safeguards are in place and policies and procedures are followed in order to maintain the highest levels of accuracy and security of Credit Union assets.
Keep management informed regarding key operating issues affecting the department. Provide observations of employee performance to the Branch Manager on a regular basis.
Performs other related duties as assigned by the Branch Manager.
Maintain a professional work environment and businesslike appearance.
Support upper management in achieving goals established in the business plan.
Requirements
Knowledge, Skills, and Abilities:
Experience
Three years to five years of similar or related experience.
Education
A two-year college degree or completion of a specialized course of study at a business or trade school.
Interpersonal Skills
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills
Must have good communication skills (verbal and written). Proficient in using general office equipment such as computers, copiers/scanners, and calculators. Be accurate and attention to details.
Other Requirements:
Physical Requirements
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Occasionally lift and move objects weighing up to 20 pounds. Vision abilities required by this job include close vision.
Work Environment
While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.
This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.
Salary Description $25.00 to $27.00
Teller Supervisor - Malden
Teller job in Malden, MA
Brookline Bank is committed to our customers, colleagues and communities that we serve. Brookline Bank Teller Supervisors are required to demonstrate excellence in customer service and maintain a working knowledge of the Bank's products and services.
What is our most valuable asset? Our employees! We pride ourselves on hiring candidates that embrace our Core Four Values: Adaptability, Accountability, Leadership, and Teamwork. In today's competitive market, we know that you have a choice of employer, so our goal is to attract and retain the best talent. We offer competitive pay, opportunities to grow, an authentic and welcoming environment and excellent benefits which include comprehensive medical, dental and vision plans, tuition reimbursement, and a matching 401k.
We are currently hiring a Teller Supervisor in our Malden branch. The Teller Supervisor is responsible for all branch operational functions as well as supervising and providing guidance to tellers. The ideal candidate should have banking experience and excellent customer service skills. If you believe you have what it takes and are interested in joining our team, then please apply today!
Principal Duties and Responsibilities
Maintains cash drawer and vault cash responsibilities.
Personally, demonstrates an exceptional knowledge of and adherence to bank operations, security, compliance and cash handling policies and procedures.
Responsible for the accurate and timely completion of the monthly BICR Report.
Ability to prioritize workflow and delegate assignments in order to consistently meet deadlines.
Research and resolve transaction errors in a timely manner.
Evaluate staff schedules to optimize customer service and recommend changes if necessary.
Coach, train and mentor teller team to meet or exceed individual and team sales/service/operational goals.
Provides supervisory authority and approves check cashing within established limits.
Assist the branch manager in monitoring accuracy performance. Inform manager of policy infractions in a timely manner.
Support branch sales initiatives and promotions and contribute to the successful attainment of branch goals by modeling effective sales/service and retention behaviors.
Participates with the Branch Manager in hiring, performance appraisal writing and disciplinary issues.
Job Specifications
Extensive cash handling experience.
Detail oriented and strong organization skills.
Excellent oral and written communication skills.
Direct sales and customer service experience.
Ability to prioritize workflow, strong time management skills and ability to meet deadlines.
Thorough knowledge of bank operating procedures, practice and policies.
Thorough knowledge of all bank products and services.
Excellent decision and judgment making skills.
Enthusiastic, goal oriented and customer focused.
Ability to analyze situations and solve complex issues.
One to two years Sr. Teller experience or one year Teller Supervisor experience.
High School diploma or GED required.
Strong computer skills and familiarity with Microsoft Office (Word, Excel, Outlook).
Work involves sitting, extended period of standing, occasional walking and lifting up to 50 pounds.
Perform all duties in compliance with BSA/AML regulations.
Environment and physical activity
The incumbent is in a front-line bank setting in which the successful candidate may be standing for prolonged periods of time in a non-confined work area and is able to move about at will.
The incumbent spends time writing, typing, speaking, listening, carrying, seeing (such as close, color and peripheral vision, depth perception), sitting, pulling, walking, standing, and reaching and must be able to lift to 15 pounds.
The incumbent may operate any or all the following: telephone, copy and fax machine, adding machine (calculator), scanner, computer, printers and other equipment as directed.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Independent action
The incumbent in this position must be adept at reading and understanding documents, detailed work, problem solving, customer contact, reasoning, math, language, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, interruptions.
Performs work independently within scope of established guidelines and practices. Consults with Manager where clarification or exception to Bank policy may be required.
Auto-Apply