Teller jobs in Webster, MA - 451 jobs

Schedule Mon - Fri 8:30 - 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 - 3:30 (40 hrs) What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying members' needs, providing service excellence and helping members achieve their financial goals. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing. Understand and explain all DCU products and services and complete member requests. Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships and educate and cross sell appropriate products and services. Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses. May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments. Continuously identify and submit efficiency and process improvement ideas Perform other job-related duties as assigned. What You'll Need High School Diploma or equivalent Prior cash handling experience Previous customer service experience preferred Verbal communication skills Technical skills (Windows, Microsoft Office) Bilingual skills a plus What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $20.00/hour

Hours: 40 Pay Details: $21.00 - $26.25 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions. Depth & Scope: Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer Verifies customers' identities by following customer authentication policies & procedures Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary Adheres to safe deposit box procedures/operations and guidelines Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times Accountable for ensuring confidential customer information is securely stored throughout the day Understands the importance of and follows dual control Follows all security and audit measures to minimize potential loss Utilizes bank tools and processes to detect, address and prevent fraud Expected to complete all required in-classroom training and on-line training by established due dates Education & Experience: High school diploma or GED 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience Ability to work during operating hours to include weekends, evenings, holidays as scheduled Demonstrated Customer Service skills preferred Strong organizational skills Detail-oriented Ability to function in a fast-paced and changing environment Excellent communication skills with ability to be concise, clear and consistent Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Never Performing sedentary work -Frequent Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds - Continuous Sitting -Occasional Standing - Continuous Walking - -Frequent Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) -Occasional Squatting - Occasional Bending - Occasional Kneeling - Occasional Crawling - Occasional Climbing - Occasional Reaching overhead - Occasional Reaching forward - Occasional Pushing Occasional Pulling - Occasional Twisting - Occasional Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

Johnston, Rhode Island, United States of America **Hours:** 40 **Pay Details:** $21.00 - $26.25 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Personal & Commercial Banking **Job Description:** The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions. **Depth & Scope:** + Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store + Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently + Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy + Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary + Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately + Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs + Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions + Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management + Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer + Verifies customers' identities by following customer authentication policies & procedures + Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary + Adheres to safe deposit box procedures/operations and guidelines + Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times + Accountable for ensuring confidential customer information is securely stored throughout the day + Understands the importance of and follows dual control + Follows all security and audit measures to minimize potential loss + Utilizes bank tools and processes to detect, address and prevent fraud + Expected to complete all required in-classroom training and on-line training by established due dates **Education & Experience:** + High school diploma or GED + 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience + Ability to work during operating hours to include weekends, evenings, holidays as scheduled + Demonstrated Customer Service skills preferred + Strong organizational skills + Detail-oriented + Ability to function in a fast-paced and changing environment + Excellent communication skills with ability to be concise, clear and consistent **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Never Performing sedentary work -Frequent Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds - Continuous Sitting -Occasional Standing - Continuous Walking - -Frequent Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) -Occasional Squatting - Occasional Bending - Occasional Kneeling - Occasional Crawling - Occasional Climbing - Occasional Reaching overhead - Occasional Reaching forward - Occasional Pushing Occasional Pulling - Occasional Twisting - Occasional Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (*************************************** **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Teller Job Type: Full-Time Department: Retail Reports To: Branch Manager ABOUT US: Bristol County Savings Bank, founded in 1846, is a full-service financial institution offering commercial lending, personal and business banking, and mortgage services. The Bank's Financial Advisory Services division has successfully assisted businesses, individuals and non-profits with the management of their assets since 1989. The Bank's steady growth and expansion has resulted in $3.1 billion in assets and just over 400 employees in southeastern Massachusetts and Rhode Island. The key words at Bristol County Savings Bank are: "Commitment, Stability, and Community, “values that are combined with state-of-the-art technology to meet the needs of its customers. A dedicated local community bank for over 175 years, Bristol County Savings Bank is actively involved in giving back to all the communities it serves both through financial support and the volunteerism of its people. PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES: Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and the community in which it serves. Supports, and adheres to, the Bank's regulatory compliance objectives. 1. Provides efficient and courteous customer service. Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments; cashing checks; and redeeming U.S. Savings Bonds. 2. Receives and processes customer payments, e.g., mortgage installment, collateral loans. 3. Maintains updated knowledge of Bank's products and services. Identifies and actively follows up on customer sales opportunities and makes referrals to appropriate department in line with established targets. Provides referrals to appropriate business partners as needed. 4. Ensures the accuracy of transaction processing. Balances transactions and cash at the end of the day and participates in the branch settlement. Complies with various bank procedures as they pertain to BSA compliance and maintains various logs, records, and inventories, as prescribed by bank procedures. 5. Ensures that transactions are processed and the proper documentation is completed in compliance with applicable laws and regulations. 6. Performs all duties in accordance with prescribed regulatory compliance guidelines. 7. Provides service and cross sells all products to customer in teller capacity. May process loan payoffs, as required; enters required data into computer. Provides customers with information and advice within scope of authority. 8. Performs related and unrelated duties as may be needed. REQUIREMENTS: High School diploma or equivalent. At least six months of teller or similar level of customer contact experience. Must be able to perform basic math procedures and have good customer service, communication, problem solving, and organizational skills. Good knowledge of the Bank's products and services. Must be able to use various types of office equipment, including computer terminal. Able to work extended or weekend hours. INDEPENDENT ACTION: Performs work independently within scope of established guidelines and practices. Consults with Executive management when clarification or exception to Bank policy may be required. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities. EEO STATEMENT: Bristol County Savings Bank is an Equal Opportunity Employer and is committed to a diverse workforce. The Bank considers applicants for employment without regard to race, color, sex, sexual orientation, national origin, age, genetic information, veteran status, disability or membership in any other protected class as defined by law. FULL-TIME BENEFITS: 401(k) Employee Pension Paid Time Off (PTO) Parental Leave Tuition Reimbursement Begins first of the month following date of hire: Medical, Dental, Vision Critical Illness Insurance Disability insurance including LIFE, Long-term disability Employee Assistance Program Flexible Spending Account Dependent Care Account Health Savings Account VISIT OUR WEBSITE: ************************************* LINKEDIN:*************************************************************

P osition: Universal Teller Locations: Taunton, MA Status: Full Time Provide excellent customer service to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Mechanics Cooperative Bank's policies. Responsible for identifying cross-sell opportunities and making appropriate referrals. This position requires opening, closing and Saturday shifts as well as helping at our various locations, as needed. Key Duties & Responsibilities: Maintain a teller cash drawer and balance at the end of each shift within bank guidelines. Greet customers and establish a quality service environment by maintaining a friendly and courteous environment. Refer large withdrawals and account closures to supervisory staff for retention efforts. Process all teller transactions accurately and efficiently. Required to participate in and support the branch's growth, by developing and deepening customer relationships. Take ownership and address customer's concern for resolution and escalate to a supervisor when needed. Adhere to Mechanics Cooperative Bank's standard for excellent customer service. Ability to present features and benefits of all Bank's products and services, including Bank business partners to customers. Responsible for adhering to all applicable Bank policies, procedures, law, and regulations. May be required to assist other branch locations as needed. Must have a valid driver's license, vehicle registration and automobile personal liability insurance. Must wear a name tag which displays first and last name. Must have possession of a mobile phone required to perform multifactor authentication on system applications and as a method of contact. Perform additional duties as required. Knowledge, Skills & Abilities: Thorough knowledge of teller operations. Cash counting abilities. Thorough knowledge of Mechanics Cooperative Bank's products and services, including Bank business partners. Ability to develop and deepen customer relationships by recommending appropriate products and services to customers. Strong Compliance and Federal Regulation knowledge. Good problem-solving and decision-making abilities. Knowledge of basic computer functions and strong math skills. Good oral and written communication skills. Ability to cultivate a strong working environment by embracing team empowerment. Must be able to lift twenty pounds. Retail/sales experience or equivalent work experience preferred.

Part Time Teller, Union Ave., Framingham, MACountry: United States of America It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: As a Teller, you engage in assisting with various financial needs and processing transactions. You provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer product solutions, and escalate complex issues for timely resolution. Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs. Process transactions, including deposits, withdrawals, and transfers. Handle cash and maintain accurate cash drawer balances. Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations. Recognize opportunities and cross-sell bank products to deepen customer relationships. Engage customers and leverage digital tools to educate them on self-service options. Assist with custodianship, audits, and other operational tasks. Maintain a clean and organized work area, to create a welcoming environment for customers. Responsibilities may extend to supporting nearby branch locations based on business necessity. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma, GED: or equivalent work experience - Required. Bilingual Spanish, and/or Portuguese, and/or Haitian Creole language skills- Preferred. 6+ Months Cash Handling experience - Required. 6+ Months Demonstrated customer service experience - Required. Excellent customer service skills and a passion for helping others. Ability to identify and escalate concerns of risk to appropriate channels. Ability to follow directions, policies, and procedures. Effective listening and communication skills. Comfortable in using digital tools and technology to enhance customer engagement. Energetic, organized and able to multi-task in a fast-paced, changing environment. Understands the necessity and value of accuracy and attention to detail. Computer proficiency and basic math skills. Ability to work branch hours, which can include weekends and evenings. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Experience in Microsoft Office products. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $30,000.00 USD Maximum: $47,000.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ****************** to discuss your needs.

It is the responsibility of the Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with Bank objectives; and assists customers with questions, as requested. Responsibilities Customer Experience- Develops an understanding of customers' needs and expectations, and offers products and services that address those needs and expectations. Develops new business by recommending products and services to establish or extend customer relationships, including utilization of business partners as appropriate. Operational Excellence- Ensures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products, services and technology services. Stays informed of and adheres to alerts, procedures and policies. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others. Teamwork- Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment. Credibility- Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank's strategic goals. Decision Making- Understands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Brings requests for exceptions to branch supervisors as appropriate. Recognizes warning signs of fraud and escalates appropriately. Miscellaneous- Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required. Requirements Education High School Diploma or its equivalent, or currently enrolled is required Work Experience 3-6 months banking or retail cash handling experience is preferred Knowledge, Skills, and Abilities Strong customer service, interpersonal and organizational skills desired. Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Must possess intermediate technology skills, including knowledge of Microsoft Office. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to stand for extended periods of time and lift 25 pounds. Expected Pay Range From: $36,010To: $46,219 The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities

Hamilton Connections is seeking a customer service rep. at a manufacturing company in South Hadley, MA. The schedule is 8hr shifts/32 hours a week, Wednesdays & weekends off. Mon, Tues, Thurs, Fri----1st shift - 8:00am - 4:30pm The pay is $20/hour Job responsibilities: - Accounts receivable - Accounts payable - Answer phone calls - Make calls to clients - Data entry-enter customer orders into system - Email Job Requirements: - prior customer service exp. - prior accounts receivable and accounts payable exp. - have ability to read and listen to instructions in English - basic office skills - have reliable transportation

Starting Rate: $20.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and based on that identification, making referrals to the platform area as appropriate. Major Responsibilities: Following established policies and procedures, performs routine teller duties: Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts. Cash checks for customers and non-customers Process and properly record the sale of monetary instruments (i.e., official bank checks) Process foreign currency purchases and sales Redeem savings bonds Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments Process various types of loan payments and credit card cash advances Assist with providing customers with access to safe deposit area, as applicable based on branch configuration. Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to the platform staff for follow-up Other duties as required Qualifications: Incumbent should be able to adhere to defined policies and procedures but if/when written policy is unclear or there is any uncertainty, the incumbent seeks guidance from their immediate supervisor. Incumbent must be outgoing, have good customer service skills and the ability to work in a fast-paced environment. Individual should be a self-starter and be technically literate. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations High school or equivalent required. 1-2 years teller experience or cash handling experience Working Conditions: Must be able to remain in a stationary position for long durations of time without a break. Incumbent must be able to transport items weighing 15 pounds or more.

Are you looking for an employer that focuses on advancement opportunities and provides a generous PTO package and benefits upon hire ? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all! At Florence Bank, we offer: Competitive salary Generous paid time off Paid holidays Dynamic work culture Fun work environment Weekly pay schedule 401K plan with dollar-for-dollar match Profit sharing bonus after two full calendar years of employment We are currently seeking candidates to join our exceptional team for the following position: Job Title: Part-Time Teller Schedule: Thursdays and Fridays 8:45-5:15 and Saturdays 8:45am-12:15pm. Location: Allen St Office Salary Range : $17.80 To $22.54*Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay. Position Summary: Handles various customer transactions in a courteous, professional, and accurate manner, while demonstrating exceptional customer service, adhering to bank policies and procedures, and maintaining customer confidentiality. Essential Functions: Consistently provides superior professional service to internal and external customers, following the standards of the Customer Impressions program. Consistently meet expectations of teamwork, punctuality and regular, reliable attendance. Accepts cash and checks for deposit, verifies amounts, examines checks for proper endorsements and enters them into the computer. Cashes checks for customers and makes withdrawals after verifying signature identity and account balances. Accepts all types of loan payments and enters information into the computer appropriately. Processes night deposit bags and records proper information in the night deposit log. Also, makes adjustments, when necessary, after being verified by second individual. Carries out miscellaneous transactions, including, but not limited to, mail, redeeming bonds, money orders, official checks, cash advances, safe deposit rental payments, check orders, and debit and credit tickets. Balances cash daily and searches for outages, when necessary. Processes foreign currency purchases and sales. Makes a concentrated effort to resolve customer problems at every opportunity. Works with co-workers to ensure efficient operation of the teller line. Participates in the balancing of ATMs. Maintains a working knowledge of the BSA requirements and related policies and procedures. Prepares a complete and accurate record for each cash-in or cash-out transaction in excess of $10,000. Uses the Large Currency Transaction database to document each transaction that causes the aggregate cash to exceed $10,000 on an account and for monetary instruments purchased with cash, as defined in policy. Creates awareness about new and existing products and services, including electronic and web-based products and services, such as Debit cards, Online Banking, Bill Pay, eStatements, Mobile Banking, etc., using demos for customer interactions. Provides support to all branches as required by staffing needs. Other Responsibilities: Assumes additional responsibilities, as requested. Education, Experience, Desired and Required Skills: The following skills, experience, or background are necessary (with or without accommodation) for this position. High school diploma or GED required; additional college courses or CFT classes preferred. We are seeking a Spanish-speaking candidate to help support our customer base Experience in a customer service-related position. Understanding of debits/credits, either from a high school or college bookkeeping or accounting class, or from actual job experience. Strong communication and interpersonal skills. Strong aptitude in math and figure work. Prior PC experience. Previous cash handling experience preferred. Physical Demands/Conditions Requirements: General office environment. Stands for an extended period of time (up to 7.5 hours per day). Counts cash/coin for an extended period of time (up to 6 hours per day). Counts checks or work slips for an extended period of time (up to 2 hours per day). Uses computer keyboard to enter transactions or obtain account information (up to 3 hours per day). Carries bags of coin (up to 25 pounds). Ability to wear headphones/head set for extended periods of time to communicate with drive-up bank customers. Equipment Used: General office equipment. All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer. Florence Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Job Type: Hourly, Part Time 28 Hours Who We are: At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day. As a result of Ion's continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community! Who we are seeking for this role: Provide superior customer service while processing customer transactions and performing daily retail banking functions accurately and efficiently. Possess a working knowledge of bank products and services. Actively cross-sell products and services and make appropriate referrals. Comply with applicable banking regulations as well as Bank policies and procedures. As a Teller you are responsible for: Provide friendly, personalized service to Bank customers; establish rapport to recognize and meet their banking needs. Perform financial transactions for customers accurately and efficiently. Accurately balance teller window and adhere to set policies and procedures. Respond to customers' financial needs by actively participating in the consultative sales process. Maintain and apply a working knowledge of all applicable banking regulations. Keep all customer and proprietary Bank and customer information and assets safe and secure. Perform additionally assigned duties. Responsibilities: Ensure company service standards are continually achieved in areas of responsibility. Process customer financial transactions accurately, efficiently, and courteously. Establish an open dialogue with customers to cross-sell Bank products and services and make referrals to appropriate parties to meet their banking needs while maintaining the Bank's privacy standards. Contribute to achieving established branch goals by recognizing and acting upon sales and referral opportunities. Recognize and adequately report all fraudulent, counterfeit, or suspicious activity by customers or employees to the Security Department. Maintain a safe and secure working environment by adhering to established security procedures. Maintain authorized cash supply. Accurately balance teller window and/or ATM machine daily. Work within the framework of the Bank's security policy and program and the Bank's loss prevention guidelines. Accurately complete forms, applications, and reports in accordance with procedures. Education and Qualifications: High school diploma preferred. One year of customer service and/or cash handling experience or a comparable combination of education and experience. Benefits: 401k and Employer Match Disability Educational Assistance Wellness Programs Employee Assistance Program 15 Paid Time Off Days Job Shadowing Volunteer Opportunities Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.

Job Summary: Proficiently perform teller function, processing transactions with accuracy and balance according to the Bank's standards, policies and procedures. Increase the Bank's market share by maximizing sales opportunities through relationship management and business development efforts. Qualifications: To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties. ESSENTIAL DUTIES & RESPONSIBILITIES Demonstrate awareness, commitment and dedication to servicing and building customer relationship Gain full knowledge of the products and services offered by the Bank Promote bank products, contributes to referrals and refer or resolve customer inquiries concerning accounts or other banking services Responsible for operational compliance and adherence to bank policies and procedures Gain full understanding and knowledge of the teller function Consistently deliver exceptional customer service Perform additional duties as requested, needed or assigned JOB REQUIREMENTS Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings Ability to lift 30 pounds Basic knowledge of keyboard and computer skills Ability to perform basic arithmetic operations with the use of a calculator Must have basic business acumen and professionalism Ability to build strong relationships and alliances across the organization, exceed customer expectations, ability to adapt to change, reliable and highly motivated Must have reliable transportation Must be flexible and able to adapt to new job locations and re-assignments as directed Fluent in written and verbal English Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing) EDUCATION & EXPERIENCE High School Diploma or GED Up to two years of teller or cash handling experience with accurate balancing record Customer service experience and/or sales experience preferred PAY RANGE: $20.00 - $21.85/hourly The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well. At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

Job Description Summary/Objective Responsible for performing a variety of routine customer transactions. Represents the Bank in a courteous manner, providing prompt, efficient, and accurate service in processing transactions. Essential functions Perform routine customer transactions including deposits, withdrawals and loan payments; cash checks within approval limit Accept foreign checks for collection Buy and sell foreign currency for customers Issue money orders and treasurer's checks Maintain and control an assigned cash box; balance cash and work at day's end Process mail transactions Order and verify exchanges of cash with main cash vault Redeem Savings Bonds Identify BSA transactions Identify Funds Availability transactions Be knowledgeable with the Bank's products and services Properly quote interest rates Verify and process daily night bag deposits Assist with ATM settlement when requested Attain referral goals as assigned Adhere to the Customer Service Standards Cover switchboard as necessary May have check signing authority Perform additional duties as required Competencies Strong customer service skills; strong communication and interpersonal skills with the ability to interact with all types of customers; ability to pay attention to detail. Required education and Experience High school diploma or Equivalent Cash handling and customer service experience preferred (length and type)

Reporting to the Counting House Manager The above position is vacant at our Worcester Branch. The overall purpose of this position is to count and verify the client's money. Minimum Requirements: * Clear criminal record * Grade 12 or equivalent * Computer literate * At least 2 years' cashier experience or similar role * Able to work under pressure Job Specification: * Ensure that cash processing procedures are adhered to * Counting and verifying money * Balancing and reconciling money * Operating money counting machines * Packing ATM's Other Personality Attributes and core competencies: * Must be honest and reliable * Must have good verbal and language abilities * Able to follow instructions accurately * Pay attention to detail * Must be self- motivated * Willing to work overtime * Alertness * Possess numeric skills We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Teller I Work Schedule: Full Time, 40 hours per week, including rotating Saturday shifts: 8:30am-12:15pm Summary : Reports to the AVP/Branch Mgr. but is also supervised by the Assistant Branch Mgr. or assignee. The Teller I is responsible for receiving deposits and withdrawals from members' accounts, understanding and properly implementing funds verification and availability procedures, processing loan payments, cashing checks, and transacting MCU Other Services provided (e.g., Money Orders, MCU Official Checks, traveler's checks). Additionally, the Teller I complies with the Banking Security Act [BSA] requirements, reconciles cash and daily transactions, and completes other duties as assigned, of which include, but are not limited to: ATM proof, coin machine, safe deposit access, and signature card filing. Essential Functions and Activities : Receives deposits to and withdrawals from members' accounts accurately. Verifies ownership of accounts and of checks accepted for deposit or negotiation. Verifies availability of funds and uses proper check holds as determined by policy. Processes New Account deposits and accounts according to MCU policy and procedure. Posts payments and payoffs to consumer loans. Responds to computer downtime by working with off-line procedures and re-entry. Fully utilizes Credit Union's computer capabilities. Transacts other services offered according to procedure, including Money Orders, MCU Official checks, travelers' checks, cash advances, coin, and others as required. Reconciles cash and daily work to computer totals. Assists with branch proof. Is accountable for maintaining a secure teller station and line in accordance with Credit Union security policy. Is accountable for all relevant security, BSA, retail, and related policy and procedure as required in the scope of the job including SAR, OFAC, CTR, and confidentiality. Provides a positive, professional environment for co-workers and members alike. Other duties as assigned. Education, Knowledge, and Experience : High school diploma or G.E.D. required. Typing and adding machine skills. General understanding of math, computers, and Microsoft Office applications. Working at Millbury Federal Credit Union MCU places strong emphasis on providing quality service to our members and you! MCU offers a family - friendly working environment and outstanding benefits to eligible employees which include competitive salary, 11 paid federal holidays, vacation, sick and personal paid time off, health, dental, vision, life and disability insurance, tuition assistance, 401(k) retirement plan, profit sharing, and an annual bonus to qualified employees. We offer a respectful and inclusive workplace where everyone is given the opportunity for personal and professional growth. If you share a passion for the community you work in, you just may be a great fit at MCU. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO / AA Employer

Teller I Work Schedule: Full Time, 40 hours per week, including rotating Saturday shifts: 8:30am-12:15pm Summary : Reports to the AVP/Branch Mgr. but is also supervised by the Assistant Branch Mgr. or assignee. The Teller I is responsible for receiving deposits and withdrawals from members' accounts, understanding and properly implementing funds verification and availability procedures, processing loan payments, cashing checks, and transacting MCU Other Services provided (e.g., Money Orders, MCU Official Checks, traveler's checks). Additionally, the Teller I complies with the Banking Security Act [BSA] requirements, reconciles cash and daily transactions, and completes other duties as assigned, of which include, but are not limited to: ATM proof, coin machine, safe deposit access, and signature card filing. Essential Functions and Activities : Receives deposits to and withdrawals from members' accounts accurately. Verifies ownership of accounts and of checks accepted for deposit or negotiation. Verifies availability of funds and uses proper check holds as determined by policy. Processes New Account deposits and accounts according to MCU policy and procedure. Posts payments and payoffs to consumer loans. Responds to computer downtime by working with off-line procedures and re-entry. Fully utilizes Credit Union's computer capabilities. Transacts other services offered according to procedure, including Money Orders, MCU Official checks, travelers' checks, cash advances, coin, and others as required. Reconciles cash and daily work to computer totals. Assists with branch proof. Is accountable for maintaining a secure teller station and line in accordance with Credit Union security policy. Is accountable for all relevant security, BSA, retail, and related policy and procedure as required in the scope of the job including SAR, OFAC, CTR, and confidentiality. Provides a positive, professional environment for co-workers and members alike. Other duties as assigned. Education, Knowledge, and Experience : High school diploma or G.E.D. required. Typing and adding machine skills. General understanding of math, computers, and Microsoft Office applications. Working at Millbury Federal Credit Union MCU places strong emphasis on providing quality service to our members and you! MCU offers a family - friendly working environment and outstanding benefits to eligible employees which include competitive salary, 11 paid federal holidays, vacation, sick and personal paid time off, health, dental, vision, life and disability insurance, tuition assistance, 401(k) retirement plan, profit sharing, and an annual bonus to qualified employees. We offer a respectful and inclusive workplace where everyone is given the opportunity for personal and professional growth. If you share a passion for the community you work in, you just may be a great fit at MCU. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO / AA Employer

The Opportunity If you're driven by connection and purpose, this role is your chance to make a real impact. As a Member Account Representative, you'll be a trusted point of contact, welcoming members, answering questions, and offering personalized support to help them reach their financial goals. Whether assisting with everyday transactions or identifying the right solutions, you'll create an experience that's thoughtful, authentic, and rooted in care. Location - Manchester Hours - Part Time hours Monday thru Friday, including every Saturday. You Are Service Oriented You take pride in delivering meaningful experiences, treating every interaction as an opportunity to build trust and exceed expectations Empathetic & Inclusive You listen closely, respect different perspectives, and create a welcoming space where all members feel heard, supported, and valued Solutions Minded You remain positive and focused on finding answers, whether you're solving a problem or offering the right product or service Reliable & Flexible You take ownership of your work and remain steady and flexible in a fast-paced, evolving environment We Are A purpose-driven organization with a proud legacy. Guided by our mission to enrich lives and create a world where financial freedom is a reality, we lead with heart, show up authentically, and seek to uplift our members, communities, and each other. Our culture is our power, it fuels innovation, amplifies impact, and sets us apart as we grow together and reach new heights. Key Responsibilities Member Service Maintain a polite and professional demeanor in all communications, whether in person or over the phone to build trust and foster positive relationships with members Engage in active listening during interactions with members, fully focusing on their needs and concerns, and providing thoughtful, accurate responses to ensure their satisfaction Make sales referrals and suggest alternative self-service options to provide convenient solutions and enhance the overall member experience Transaction Processing Processing a variety of transactions accurately and efficiently in accordance with established policies, procedures, and regulatory compliance Adhere to balancing standards by accurately completing end-of-day balancing and following security procedures for cash handling Leverage digital tools to enhance member engagement, ensuring seamless access to online and mobile platforms, personalizing the experience Community Represent the credit union at sponsored community events to promote positive engagement Participate in volunteer activities within the local community to support and enhance the credit union's presence Education and/or Experience: While this level of expertise will generally be attained with a minimum of one year in a previous customer service role and High School Diploma/GED, priority will be placed upon the demonstration of the ability to meet qualifications without an absolute focus on duration of experience, in recognition that the attainment of such qualifications may be obtained at different paces by different individuals. Opportunities for Growth At AEFCU, your growth matters. We invest in your development with opportunities like individual development plans, educational reimbursement, job shadowing across departments, and hands-on leadership practice through specialized trainings. Whether you're building new skills or exploring new paths, you'll be supported every step of the way, because when you grow, we all rise together. AEFCU is an Equal Opportunity Employer Veterans/Disabled

Coastal1 Credit Union is seeking to hire a Teller for our Putnam Pike Branch in Smithfield! The ideal candidate will have a strong customer service background with cash-handling experience. As the members first point of contact, our Tellers have a passion for developing member relationships while providing knowledgeable, courteous service. It doesn't stop there; the Teller plays a key role in helping members understand our products, services, and latest technology banking products through proactively assisting members in accessing products using self-service tools. This way our members can bank smarter! Education and Experience Requirements High School Diploma or equivalent Prior cash handling experience Previous customer service experience preferred Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job Responsibilities Provide excellent member service from start to finish with each member. Process all member transactions accurately and promptly; these include withdrawals, deposits, check cashing, loan payments, cashier's checks, money orders and inquiries. Perform transactions discreetly and confidentially. Follows established processes and guidelines in daily activities to do what is right for members and Coastal1 Credit Union, adhering to all applicable policies, laws, and regulations. Completes assigned compliance training within required time frames. Assists members with general account questions within the scope of their role from start to finish. Knows when to refer members to the appropriate team member for additional more in-depth services. Prioritizes learning about products and services, and navigate internal portals to find answers in an efficient manner. Perform other duties as required. Equal Opportunity Employer

Call Center Customer Service Representative Department: Call Center Job Status: Full time FLSA Status: Non-Exempt Grade: 7 Reports to: Call Center Manager Amount of Travel Required: No Travel Required Positions Supervised: N/A Performs a wide variety of customer service duties and inquiries via telephone, to assist customers with account information, problem resolution, research and product/service recommendations. Provide prompt and professional service to new and existing customers. Maintain and enhance customer relationships. ESSENTIAL FUNCTIONS * Ensures an exemplary level of quality customer service in a positive welcoming manner and represents the voice of Westfield Bank via telephone/email. * Properly identify callers using the established telephone Customer Identification Procedures to include out-of-band questions. * Maintains and utilizes professional verbal and written communication skills. * Assists callers, as their primary contact, with account inquiries, product inquiries, problem resolution and respond to general banking questions. * Responds to all email correspondence to customer service by internet email and/or forward to appropriate Westfield Bank employee. * Performs account and person maintenance in the core operating system. * Authorizes rebate service fees associated with deposit accounts. * Assists customers with placing check orders. * Processes online banking applications submitted by the branches for non-US citizens. * Provides support for all Online Banking Services including, but not limited to, Bill Payment, Zelle, and e-Statements. * Performs online banking maintenance to include password resets, lock/unlock user profile, adding and removing accounts, and placing Bill Pay stop payments as well as password resets and unlocks for Network and Core processing system users. * Reports issues related to online banking and mobile app outages by opening a ticket with the service provider and notifying the Operations Management group. * Performs card agreement maintenance to include temporary limit increases, place travel notes, close compromised or lost cards, reorder cards, adding and removing accounts, originating ATM/Debit Card Error Resolution dispute forms, activate cards, establish or reset card PIN, and update fraud cases on behalf of customers. * Places service calls for ATMs, as needed. * Places stop payments on check and ACH items. * Maintains working knowledge of all Bank products and services, deposit/consumer loan rates including the Banks fee schedule. * Participates in department meetings, training and coaching sessions. * Meets or exceed all referral goals. * Must adhere to all bank and regulatory policies and procedures specific to position to minimize Bank losses and assure customer privacy. * Meets or exceeds established customer service standards. * Must complete BSA, AML, and other Regulatory and Continuing Education as assigned. * Must adhere to all bank and regulatory policies and procedures specific to position. * Assumes additional responsibilities as requested. POSITION QUALIFICATIONS Competencies * Accountability * Communication * Customer Relations * Job Knowledge * Problem Solving * Teamwork & Cooperation Education/Experience/Skills & Abilities * High School Diploma or G.E.D. required. * At least one year of retail banking experience. * Exceptional interpersonal and customer service skills (verbal and written) * Strong decision and resolution making skills. * Ability to cross sell products and maintain telephone etiquette. Knowledge and use of computers. PHYSICAL DEMANDS Physical Demands Stand: O (Occasionally) Walk: O (Occasionally) Sit: C (Constantly) Handling / Fingering: F (Frequently) Reach Outward N: (Not Applicable) Reach Above Shoulder: N (Not Applicable) Climb: N (Not Applicable) Crawl: N (Not Applicable) Squat or Kneel: N (Not Applicable) Bend: N (Not Applicable) Lift/Carry 10 lbs or less: N (Not Applicable) 11-20 lbs: N (Not Applicable) 21-50 lbs: N (Not Applicable) 51-100 lbs: N (Not Applicable) Over 100 lbs: N (Not Applicable) Push/Pull 12 lbs or less: N (Not Applicable) 13-25 lbs: N (Not Applicable) 26-40 lbs: N (Not Applicable) 41-100 lbs: N (Not Applicable) N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Other Physical Requirements None Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.