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The differences between utilities service investigators and service specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service specialist has an average salary of $44,150, which is higher than the $30,750 average annual salary of a utilities service investigator.
The top three skills for a utilities service investigator include quality customer service, background checks and criminal history. The most important skills for a service specialist are patients, social work, and criminal justice.
| Utilities Service Investigator | Service Specialist | |
| Yearly salary | $30,750 | $44,150 |
| Hourly rate | $14.78 | $21.23 |
| Growth rate | -3% | -4% |
| Number of jobs | 16,430 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 53% |
| Average age | 45 | 40 |
| Years of experience | - | 12 |
A utility service investigator (USI) is a legal professional who determines and secures evidence of any criminal or civil incident involving a utility property and facilities. Utility service investigators must conduct background investigations of individuals who require security clearances as well as submit reports to the assistant sheriff. They are required to establish to retain and deepened relationships with the branch and potential customers so that they can achieve team sales goals. Utility service investigators must also complete written investigative reports and provide comprehensive oral presentations of investigative findings.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Utilities service investigators and service specialists have different pay scales, as shown below.
| Utilities Service Investigator | Service Specialist | |
| Average salary | $30,750 | $44,150 |
| Salary range | Between $20,000 And $45,000 | Between $27,000 And $71,000 |
| Highest paying City | Fairfield, CT | Boston, MA |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | UGI | Ropes & Gray |
| Best paying industry | Hospitality | Technology |
There are a few differences between a utilities service investigator and a service specialist in terms of educational background:
| Utilities Service Investigator | Service Specialist | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 53% |
| Most common major | Criminal Justice | Business |
| Most common college | - | - |
Here are the differences between utilities service investigators' and service specialists' demographics:
| Utilities Service Investigator | Service Specialist | |
| Average age | 45 | 40 |
| Gender ratio | Male, 58.5% Female, 41.5% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 11.1% Unknown, 4.6% Hispanic or Latino, 19.2% Asian, 7.4% White, 56.9% American Indian and Alaska Native, 0.8% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 4% | 7% |