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The differences between warehouse associate/drivers and customer services, warehouse can be seen in a few details. Each job has different responsibilities and duties. Additionally, a warehouse associate/driver has an average salary of $33,659, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for a warehouse associate/driver include customer service, pallets and safety regulations. The most important skills for a customer service, warehouse are quality customer service, strong customer service, and customer orders.
| Warehouse Associate/Driver | Customer Service, Warehouse | |
| Yearly salary | $33,659 | $30,800 |
| Hourly rate | $16.18 | $14.81 |
| Growth rate | 1% | -4% |
| Number of jobs | 171,807 | 265,059 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 46% | High School Diploma, 43% |
| Average age | 38 | 40 |
| Years of experience | - | 12 |
Warehouse associates/drivers are skilled warehouse employees who are responsible for operating forklifts and other equipment to perform the loading and unloading of warehouse products. These employees are required to manage and plan delivery routes so that they can develop safer and shorter routes to save gas as well as ensure on-time customer delivery. They must examine and inspect stock items for defects while reporting and damages to their supervisors. These employees must also receive and stock incoming inventory items as well as scan and organize them according to the company's health and safety regulations.
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
Warehouse associate/drivers and customer services, warehouse have different pay scales, as shown below.
| Warehouse Associate/Driver | Customer Service, Warehouse | |
| Average salary | $33,659 | $30,800 |
| Salary range | Between $27,000 And $40,000 | Between $25,000 And $37,000 |
| Highest paying City | New York, NY | Kent, WA |
| Highest paying state | New York | New York |
| Best paying company | MedShare | Steel Dynamics |
| Best paying industry | Manufacturing | Manufacturing |
There are a few differences between a warehouse associate/driver and a customer service, warehouse in terms of educational background:
| Warehouse Associate/Driver | Customer Service, Warehouse | |
| Most common degree | High School Diploma, 46% | High School Diploma, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between warehouse associate/drivers' and customer services, warehouse' demographics:
| Warehouse Associate/Driver | Customer Service, Warehouse | |
| Average age | 38 | 40 |
| Gender ratio | Male, 91.4% Female, 8.6% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 21.9% Asian, 7.0% White, 54.6% American Indian and Alaska Native, 1.0% | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |