What does an account and program manager do?
The account and program manager works on ensuring company accounts get the sales target for a given period. Account and program managers work closely with the sales and marketing department to know sales status, accounts with low-yields, and determine strategies to boost performances and get the desired daily output. Account and program managers must provide daily reports for the sales management to assess and develop strategies to hit quotas for a profit quickly.
Account and program manager responsibilities
Here are examples of responsibilities from real account and program manager resumes:
- Manage run-offs and buy offs of tooling along with getting PPAP approvals.
- Manage day-to-day operations at multiple facilities and meet or exceed internal KPI's for all consumer repair programs.
- Negotiate vendor contracts, manage cost, material usage, vendor contract compliance, and internal and external KPI's.
- Lead sales and marketing efforts with major domestic and international customers, distributors and manufacturers.
- Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
- Coordinate and host annual IBM disk drive technology roadshow to Taiwan OEM and ODM.
- Maintain excellent customer experience and drive OEM operations in the Americas, Asia, and Europe.
- Perform cost-benefit and ROI analyses and prepare lead retrieval systems to ensure proper collection and aid management in future implementation decisions.
- Authore various presentations and step-by-step guidelines for PMO processes, applications, and tools.
- Develop and coordinate hosted VoIP solutions for large and small customers.
- Respond to major IRS RFP effort with Verizon to transition from TDM infrastructure to VoIP.
- Implement Delphi's strategic business plan through negotiating sales contracts.
- Communicate upcoming infrastructure changes to identify production risk along with appropriate action plans.
- Establish licensing program for worldwide manufacturing infrastructure of CD-ROM disc mastering and replication facilities.
- Implement incentive programs for major distributors to stock formulary items over prefer brands.
Account and program manager skills and personality traits
We calculated that 27% of Account And Program Managers are proficient in Client Facing, Account Management, and Program Management. They’re also known for soft skills such as Customer-service skills, Leadership skills, and Analytical skills.
We break down the percentage of Account And Program Managers that have these skills listed on their resume here:
- Client Facing, 27%
Worked alongside the programs corporate level partners developing and executing against internal and client facing goals.
- Account Management, 7%
Performed in-charge role for the District Manager while to perform regular responsibilities and supervising a successful account management staff.
- Program Management, 6%
Provided service for strategically-troubled external account, establishing program management governance for End User Services.
- Project Management, 6%
Delivered end-to-end success of Transaction Management and Project Management process.
- Customer Satisfaction, 5%
Maximized customer satisfaction by establishing open communication within all levels of customer organization on a monthly basis.
- Customer Accounts, 5%
Collaborated with national sales directors for effective positioning and cross-selling strategies within customer accounts.
"client facing," "account management," and "program management" are among the most common skills that account and program managers use at work. You can find even more account and program manager responsibilities below, including:
Customer-service skills. To carry out their duties, the most important skill for an account and program manager to have is customer-service skills. Their role and responsibilities require that "when helping to make a sale, sales managers must listen and respond to the customer’s needs." Account and program managers often use customer-service skills in their day-to-day job, as shown by this real resume: "managed customer accounts from a technical and program management perspective, providing input into sales, and product development. "
Leadership skills. Many account and program manager duties rely on leadership skills. "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.," so an account and program manager will need this skill often in their role. This resume example is just one of many ways account and program manager responsibilities rely on leadership skills: "provided leadership for technology operations, account management and led implementations of sap, oracle, and many custom applications. "
Analytical skills. Another skill that relates to the job responsibilities of account and program managers is analytical skills. This skill is critical to many everyday account and program manager duties, as "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." This example from a resume shows how this skill is used: "prepared both adhoc and standard financial reports for cost management and requesting business units via eas queries and supporting data. "
Communication skills. For certain account and program manager responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of an account and program manager rely on this skill, as "sales managers need to work with colleagues and customers, so they must be able to communicate clearly." For example, this snippet was taken directly from a resume about how this skill applies to what account and program managers do: "maintained high-level client satisfaction (over 95%) through effective account management and communication. "
The three companies that hire the most account and program managers are:
- Securitas Electronic Security29 account and program managers jobs
- Thermo Fisher Scientific16 account and program managers jobs
- Qualtrics11 account and program managers jobs
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Compare different account and program managers
Account and program manager vs. Manager and consultant
Managers and Consultants are employees who are considered industry experts. They contribute to the company by providing valuable insights regarding the industry. They are often individual contributors tapped to give guidance on a specific project or undertaking of the company. These projects are related to their field of expertise or an extensive role in the past. They provide insights into the feasibility of such undertakings. Since they are given both a manager and a consultant's dual role, they also lead the team in the project. They oversee the team's progress, provide guidance, and ultimately lead the project team to success.
These skill sets are where the common ground ends though. The responsibilities of an account and program manager are more likely to require skills like "account management," "program management," "customer satisfaction," and "customer accounts." On the other hand, a job as a manager and consultant requires skills like "erp," "architecture," "develop team," and "performance management." As you can see, what employees do in each career varies considerably.
Managers and consultant tend to make the most money working in the technology industry, where they earn an average salary of $114,179. In contrast, account and program managers make the biggest average salary, $93,686, in the technology industry.The education levels that managers and consultant earn slightly differ from account and program managers. In particular, managers and consultant are 6.0% more likely to graduate with a Master's Degree than an account and program manager. Additionally, they're 1.3% more likely to earn a Doctoral Degree.Account and program manager vs. Fitness manager
A fitness manager specializes in helping clients to fulfill their goals in health and lifestyle. Typically working in gyms and health facilities, they oversee fitness classes and supervise personal trainers to ensure efficiency and client satisfaction. They also participate in developing workout plans and programs, manage the facility's budget and schedules, offer gym memberships to potential clients, and monitor the conditions of equipment to ensure everyone's safety. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the facility's policies and regulations.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that account and program manager responsibilities requires skills like "client facing," "account management," "program management," and "project management." But a fitness manager might use other skills in their typical duties, such as, "cpr," "cleanliness," "program design," and "fitness programs."
On average, fitness managers earn a lower salary than account and program managers. Some industries support higher salaries in each profession. Interestingly enough, fitness managers earn the most pay in the hospitality industry with an average salary of $41,256. Whereas account and program managers have higher pay in the technology industry, with an average salary of $93,686.In general, fitness managers achieve similar levels of education than account and program managers. They're 3.6% less likely to obtain a Master's Degree while being 1.3% more likely to earn a Doctoral Degree.Account and program manager vs. Club manager
A club manager is responsible for overseeing club operations, delegating tasks to the club staff, and ensuring that the team provides the highest customer service and satisfaction for the guests. Club managers inspect the stability of technical tools and equipment, including the adequacy of inventory and food and beverage stocks. They also identify opportunities and services that would increase revenue resources and attract patrons from visiting the club regularly. A club manager responds to the guests' inquiries and concerns, resolves complaints, and monitors sales performance.
The required skills of the two careers differ considerably. For example, account and program managers are more likely to have skills like "client facing," "account management," "program management," and "project management." But a club manager is more likely to have skills like "customer service," "front desk," "cleanliness," and "cpr."
Club managers typically earn lower educational levels compared to account and program managers. Specifically, they're 7.3% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Account and program manager vs. Pool manager
A pool manager is in charge of overseeing the daily operations at indoor and outdoor pools. Among their responsibilities include managing budgets and employee schedules, delegating tasks to staff, developing and implementing marketing strategies, and training new workforce members. There are also instances where they must produce progress reports, liaise with vendors or suppliers, and address issues and concerns, resolving them promptly and efficiently. Furthermore, a pool manager must monitor the progress of all operations, enforcing the company's safety policies and regulations to maintain a safe and healthy environment for everyone.
Even though a few skill sets overlap between account and program managers and pool managers, there are some differences that are important to note. For one, an account and program manager might have more use for skills like "client facing," "account management," "program management," and "project management." Meanwhile, some responsibilities of pool managers require skills like "customer service," "aquatic facility," "cleanliness," and "lifeguard training. "
Pool managers reach lower levels of education compared to account and program managers, in general. The difference is that they're 7.9% more likely to earn a Master's Degree, and 0.3% more likely to graduate with a Doctoral Degree.Types of account and program manager
Updated January 8, 2025
