Intensive Care Manager
Advanced Behavioral Health job in Middletown, CT
Incentive Bonus of $1,500 after 90 days for applicants that have a clinical license.
An Intensive Care Manager is responsible for assisting clients identified with severe mental illness who reside in a nursing home level of care, and are interested in leaving such nursing home level of care, to return to the community of their choice. The ICM is responsible for coordinating their recovery support and behavioral health services with other aspects of their care in the community. Community clients who are identified with severe mental illness and at risk of being placed in a nursing home level of care may also be assisted by an Intensive Care Manager if needed. The ICM is responsible for completing assessments and coordinating discharge plans. The Intensive Care Manager is responsible for creating initial recovery plans and updating these plans at prescribed intervals. An Intensive Care Manager is expected to bring a level of clinical leadership to the WISE Program. This position will represent ABH and its services in a positive and professional manner and adhere to ABH 's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
Assumes responsibility for a designated client case load;
Travels statewide to assess and evaluate potential clients eligible who are residing in nursing homes
POSITION SUMMARY:
An Intensive Care Manager is responsible for assisting clients identified with severe mental illness who reside in a nursing home level of care, and are interested in leaving such nursing home level of care, to return to the community of their choice. The ICM is responsible for coordinating their recovery support and behavioral health services with other aspects of their care in the community. Community clients who are identified with severe mental illness and at risk of being placed in a nursing home level of care may also be assisted by an Intensive Care Manager if needed. The ICM is responsible for completing assessments and coordinating discharge plans. The Intensive Care Manager is responsible for creating initial recovery plans and updating these plans at prescribed intervals. An Intensive Care Manager is expected to bring a level of clinical leadership to the WISE Program. This position will represent ABH and its services in a positive and professional manner and adhere to ABH 's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
Assumes responsibility for a designated client case load;
Travels statewide to assess and evaluate potential clients eligible who are residing in nursing homes and who are candidates for transitions back to the community;
Completes all MFP/DSS paperwork as required;
Works as part of a team providing clinical expertise and knowledge to the other clients of the team;
Conducts all recovery plan reviews, service authorizations and care coordination (or oversight and supervision) for all assigned clients;
Maintains an understanding of behavioral health benefits and remains current on covered benefits, limitations, exclusions, and policies and procedures, in regards to services;
Supervises collection of information regarding the delivery and outcomes of services to clients, and uses that information to recommend modifications to plan policies and procedures which improve the delivery of services to clients;
Provides clients, providers, and other stakeholders with accurate and timely information concerning waiver benefits and coverage;
Works with clients and providers to customize services to best meet client's needs within the scope of the program;
Works to assure that systematic revisions to improve services are developed and implemented;
Coordinates, reviews and maintains daily logs for reporting purposes and for weekly preparation and analysis of trending reports;
Assists with coordinating information and making presentations to participating providers, state and federal agencies, community groups and other interested parties;
Facilitates linkages for clients and families between primary care, behavioral health providers and other social service or provider agencies as needed to develop and coordinate service plans;
Collaborates with providers and others in order to conduct diagnostic screenings for substance abuse, mental health, co-occurring disorders and triage the referrals to appropriate waiver and/or treatment services, initial assessment, treatment planning and aftercare planning for clients;
Assists assigned clients with smooth transitions when moving into or out of the community;
Monitors and evaluates the effectiveness and outcome of treatment and service plans, and recommends modifications as necessary to provide optimal clinically appropriate services with a goal of maintenance in the community at the least restrictive level of care;
Attends case conferences, interagency and provider treatment planning meetings for assigned clients;
Utilizes supervision with Lead Intensive Care Manager regularly;
Lends clinical expertise to WISE program staff;
Participates in professional development activities;
Attends annual Conflict of Interest training;
Attends training specific to job duties;
Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
Performs other tasks/responsibilities as required to support the business operations.
EDUCATION AND EXPERIENCE REQUIREMENTS:
LCSW, LPC or LMFT
, or licensed eligible,
and have 5 years behavioral health clinical experience;
Experience in the delivery of community based services;
Compliance with current State of Connecticut and federal health and vaccine requirements;
General knowledge of best practices in behavioral health, emphasizing work with special needs or priority populations and in public sector systems.
KNOWLEDGE/SKILLS/ABILITIES:
Independent problem solving based on advanced-level knowledge of the service delivery system, the provider network, client services policies, client's rights and responsibilities, and the operating practices of the organization;
Excellent clinical skills with sophisticated understanding of the over-all needs of individual clients form a strengths based perspective;
Ability to propose and implement creative solutions to client problems and to achieve a high level of client satisfaction with services;
Excellent clinical, written and oral communication skills;
Ability to meet assigned deadlines;
Demonstrated knowledge of clinical treatment and case management;
Knowledge of community resources;
Strong attention to detail; ability to work on multiple tasks and meet deadlines;
Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
Strong written and verbal communication skills required.
Attends annual Conflict of Interest training.
Auto-ApplyTransportation Scheduler
Advanced Behavioral Health job in Middletown, CT
.
The Transportation Scheduler is responsible for providing support for School of Origin Transportation Program. The Transportation Scheduler will schedule and dispatch drivers to meet all required transports; via the integrated Route Genie App. Receive incoming urgent and non-urgent calls simultaneously operating the telephone and computer systems. This is a position requiring exceptional customer service and attention to detail. Applicant must have the ability to adjust to last minute changes and work with providers to schedule emergency pick-up or drop off of new or established students. Additionally, this position requires the applicant to cultivate strong relationships with provider partners to reduce the stress that comes with last minute schedule changes. This position will represent ABH and its services in a positive and professional manner and adhere to ABH 's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
Receives last minute schedule changes from DCF, Provider or Parent and makes the necessary applicable routing changes in the Route Genie tracking software;
Working with Transportation Manager to address service issues;
Maintain logs of the calls received and transportation cancellations or no-shows and will enter data into spreadsheets and databases as needed;
Processes the routing and dispatching activities and assigns drivers to routes; may contact drivers to alert them of time sensitive schedule changes.
Answers questions and concerns regarding transportation issues;
Ability to learn and master scheduling software system (Route Genie)
Data entry of new student's paperwork for transport;
Log reports on all activities occurring during the shift;
Work schedule is 7:00 am - 3:30 pm;
Flexibility to work other hours as needed;
Attends annual Conflict of Interest training;
Process same day and ongoing change requests as well as student build outs;
Maintain student schedules while utilizing school calendars and student referrals;
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school diploma or general education degree (GED) required;
2+ years of experience in customer service data entry and tracking software systems a must;
KNOWLEDGE/SKILLS/ABILITIES:
Must have exceptional communication skills and a great customer service attitude at all times;
Strong data entry and computer skills including MS Office (excel, word, outlook) and dispatch software;
Knowledge of grammar and punctuation;
Learning and mastering our transportation scheduling software system;
Must be able to work in a fast paced, environment and be able to meet critical deadlines each day with confidence and a positive attitude
Accuracy and attention to detail;
Ability to work in high pressure situations;
Exceptional time management and organizational skills;
Demonstrated ability to work with a minimum of supervision Other duties may be assigned;
Strong attention to detail; ability to work on multiple tasks and meet deadlines;
Strong written and verbal communication skills required;
Auto-ApplyQuality Assurance Supervisor
Advanced Behavioral Health job in Middletown, CT
The Quality Assurance Supervisor is responsible for ongoing monitoring of operational practices, quality improvement activities and compliance with applicable WISE contractual requirements as well as those provided by the Centers for Medicare & Medicaid Services (CMS). ABH is the administrative services organization supporting the back-office administration and management of this program. The WISE program seeks to move individuals with mental health problems from nursing homes into the community, or assist individuals already in the community to remain there. The program arranges for community supports and on-going services. ABH's roles include: (1) to identify, credential, train and contract providers; (2) assist in plan implementation; (3) pay claims; (4) collect and report data; and (5) manage quality improvement. The Quality Assurance Supervisor will work closely with the ABH Reporting Department in the development of specialized reports and data collection tools needed for evaluating the quantity and quality of the operational practices, impact of quality improvement activities and establishing information links with other data sources for the WISE Program components. This position will represent ABH and its services in a positive and professional manner and adhere to ABH's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
Documents, analyzes, and prepares regular reports on operational practices, quality management indictors: service utilization trends; sentinel events; seclusion & restraints use; review completeness; and complaints & grievances;
Develops and maintains various databases and measurement mechanisms for the collection, analysis, and reporting of quality improvement initiatives & activities;
Analyzes outcomes of quality improvement initiatives & activities using sound methodologies, including statistical reliability tests;
Prepares comprehensive analysis reports on service utilization trends and quality improvement initiatives & activities (narrative summaries and visual presentations, e.g. MS Excel charts, graphs, flowcharts) in a timely manner;
Conducts regular audits and prepares monthly and quarterly reports regarding compliance with contract performance standards;
Works collaboratively with ABH & WISE management staff to develop and report on provider profiles, provider access analyses, and healthcare disparities among disadvantaged populations;
Participates in the development and administration of provider and consumer satisfaction surveys, including database design, data collection, and outcomes reporting;
Oversee the claim process including the review of all appeals. When appropriate responds, in writing to administrative appeals in a timely manner. Tracks, trends and reports on appeal issues and responsiveness over time;
Assists with preparation/updating of training materials, policies & procedures, workflow documents, and project plans;
Coordinates tracking of recipient feedback from Community Support Staff, site visits (and other sources) and provider feedback from Community Support staff;
Attend and participate in monthly Quality Management meetings and any internal QI-related staff meetings;
Attends staff, supervision, training, and other meetings as requested;
Maintains confidentiality of all client protected health information and adheres to all HIPPA and 42 CFR 42 related policies and procedures;
Performs other tasks/responsibilities as required to support the business operations;
Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.
SUPERVISORY DUTIES AND RESPONSIBLITIES:
Responsible for the supervision/management of staff assigned. This includes; but is not limited to establishing and maintaining a working environment conducive to positive morale and teamwork; recruit and hire qualified employees; provide orientation and on-the-job training for staff. Establish short and long term goals that are both measurable and obtainable to meet contract requirements and ensure that these expectations are clearly communicated and understood by all direct and indirect reports. Review and approve all applicable timesheets. Oversee the daily responsibilities of direct reports to ensure that ABH policies and procedures are being followed and the program/department goals are being met. Provide year-round feedback to employees, counseling, coaching, and training resources and support as necessary. Refer performance concerns/issues to next level Managers & Human Resources Department for advice, next steps and appropriate action. Complete timely staff performance evaluations outlining clearly defining goals/expectations, secure applicable signatures/approvals and process paperwork.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's Degree in health sciences or related field required;
2+ years experience in HMO/health insurance or Home care service provision required.
KNOWLEDGE/SKILLS/ABILITIES:
Ability to work under the direction of a supervisor as well as the ability to work well independently and in collaboration with other staff members to meet assignment deadlines;
Demonstrated ability to manage various data collection methodologies, information analyses, and produce clear report presentations;
Must be flexible in order to respond quickly and positively to shifting demands;
Strong attention to detail; ability to work on multiple tasks and meet deadlines;
Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
Strong written and verbal communication skills required.
Auto-ApplyProgram Specialist
Advanced Behavioral Health, Inc. job in Middletown, CT
Job Description
The Program Specialist is responsible for the recruiting and credentialing Provider Agencies for the Mental Health Waiver. The Program Specialist is also responsible for the collection of data, data recording and data management related to Provider Agencies in the WISE program. The WISE program seeks to move individuals with serious mental illness from nursing homes into the community, or assist client already in the community to remain there. The program arranges for housing, community supports, and on-going services. ABH 's roles include: (1) to identify, credential, train and contract providers; (2) assist in program implementation; (3) pay claims; (4) collect and report data; and (5) manage quality improvement. This position will represent ABH and its services in a positive and professional manner and adhere to ABH 's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
Assist in outreach and recruitment activities to obtain new Mental Health Waiver Providers
Review and process prospective Provider applications. Enter data into an information system for tracking and reporting purposes;
Provide customer service functions for WISE providers;
Monitor the work flow of Provider application requests and the resultant determinations and approvals in regards to meeting or exceeding the contractual requirements for WISE work processing;
Plan and coordinate trainings;
Maintain and track re-credentialing spreadsheet. Process re-credentialing paperwork and plan site visits as needed;
Coordinate with DSS/DXC as needed to maintain Medicaid Provider status for ABH and Providers;
Assist in program implementation and program changes;
Suggest enhancements to work flow processes, information systems, and other non-personnel related processes;
Comply and work towards goals established by DSS, DMHAS and ABH ;
Maintain internal communications; notify supervisors with all relevant client or program-based information;
Attend all required staff, supervision and training meeting;
Maintains confidentiality of all client protected health information and adheres to all HIPAA and 42 CFR related policies and procedures;
Demonstrated ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
Performs other tasks/responsibilities as required to support the business operations.
Requirements
EDUCATION AND EXPERIENCE REQUIREMENTS:
Associate's Degree in Human Services or related field required; Bachelor's Degree preferred;
One - three years demonstrated work experience in the behavioral health or home care industry;
Attends annual Conflict of Interest training.
KNOWLEDGE/SKILLS/ABILITIES:
Knowledge of substance abuse and mental health services;
Knowledge of community resources in the local region;
Knowledge and application of the principles of work efficiencies;
Demonstrated analytic problem solving skills;
Must be flexible in order to respond quickly and positively to shifting demands and change management opportunities;
Demonstrated experience in project implementation and a knowledge of projects management, including planning, scheduling monitoring, and problem solving, budget development and control;
Must have reliable transportation;
Strong attention to detail; ability to work on multiple tasks and meet deadlines;
Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
Strong written and verbal skills required.
Recovery Specialist
Advanced Behavioral Health job in Middletown, CT
The Recovery Specialist provides and coordinates a full array of outreach-based services for clients in the DMHAS/ABH Behavioral Health Recovery Program. The primary goals of the program are to: 1) Improve clinical linkages from one level of care to another, 2) Provide holistic services to maximize the likelihood of client success, 3) Decrease the ineffective use of acute treatment services, 4) Ensure successful client treatment outcomes and 5) Ensure the client receives quality treatment services in an appropriate treatment setting. This position will represent ABH and its services in a positive and professional manner and adhere to ABH 's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
Provide full array of Recovery Specialist services, including services that assist clients in obtaining basic supports needed to improve their likelihood of success in recovery. Including, but not limited to, the following:
Outreach and engagement attempts with clients in various community settings, including clients' home, shelters, soup kitchens. Outreach efforts may include attempts to contact clients via visits and /or letters to last known address, phone calls, visits to shelters, soup kitchens, collaboration with DSS, other recovery managers, and visits to treatment agencies;
Service planning for non-clinical needs (e.g., housing, transportation);
Assistance with arranging transportation to treatment and other community supports appointments;
Transportation to essential appointments when no other arrangement is timely or/and practical and such transport can be safely achieved;
Assistance and advocacy in accessing extant community support services;
Assistance in accessing urgent and standard Recovery Supports Program supports;
Face to face supportive counseling;
Referrals and contacts with culturally relevant organizations and individuals such as the following, as needed, to establish and maintain adequate community supports:
Vocational Providers;
Housing agencies, landlords;
Health care providers;
Probation/Parole officers;
Crisis intervention services, hospital emergency departments;
Other appropriate support and treatment services;
Family members and other natural supports;
Interpreter services;
Faith Communities (e.g. churches, masjids, etc.);
Provide fully array of Recovery Specialist services, including services that guide the course of client treatment through various levels of care. Including, but not limited to the following:
Assessment and referral to the appropriate level of care;
Intake appointment scheduling;
Review of treatment history;
Arrange and attend case coordination meetings with clients and treatment providers to assure that appropriate issues are being addressed in treatment;
Global treatment planning and notification of the ASO regarding specific treatment recommendations and the expected path of treatment through various levels of care;
Case coordination meetings for clients involved with multiple treatment providers and community supports;
Outreach and/or phone contact to acute service providers to participate in treatment and discharge planning with the client and provider;
Tracking participation in treatment through the ASO and with service providers;
Carry a cell phone during work hours (8 a.m. - 5 p.m.) and respond to any messages within 30 minutes of the message;
Carry a company issued laptop and jet pack and conduct face to face sessions using the EHR where possible.
Provide transportation to clients, using personal vehicles;
Work out of a regional office and attend regular regional and statewide meetings of all Recovery Specialists;
Abide by all State and Federal Confidentiality Regulations;
Comply and work towards goals established by DMHAS and ABH ;
Maintain internal communications - notifying supervisors with all relevant client or program based information;
Document all case management activities within required time frame and in required format - including documentation of all client related activities into electronic database;
Submit data and reports as defined and within required time limits;
Attend all required staff, supervision and training meetings;
Maintain hard copy of clients' records (i.e. ROI) with appropriate documentation and signatures;
Function as a team member of a regional and statewide team, including providing as needed coverage for other members of the team;
Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
Performs other tasks/responsibilities as required to support the business operations.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's or Associates degree in Human Services or related field, with experience in behavioral health disorders; OR
Two years of experience providing services to clients with behavioral health disorders;
KNOWLEDGE/SKILLS/ABILITIES:
Knowledge of substance abuse and mental health service;
Knowledge of community resources in the local region;
Knowledge of Cultural Diversity, Engagement and Ethics;
Must have valid Connecticut driver's license, reliable transportation and carry a minimum insurance coverage of $100,000/$300,000/$100,000;
Must be willing to transport clients in personal vehicles;
Strong attention to detail; ability to work on multiple tasks and meet deadlines;
Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
Strong written and verbal skills required.
Auto-ApplyProvider Network Specialist
Advanced Behavioral Health job in Middletown, CT
The Provider Network Specialist provides support to complete activities associated with credentialing of providers and collection of quality of service information for the Department of Children and Families (DCF) fee for service provider network and other provider networks as assigned. In addition, this position provides and coordinates administrative and provider relations support services. Duties may include application processing, maintenance of credentialed provider rosters, collection of quality of service information, and provider support service.
This position will represent ABH and its services in a positive and professional manner and adhere to ABH 's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
Process new provider applications and process provider reapplications as necessary, ensuring that paperwork is complete, accurate and in compliance with DCF (and other agency) standards and ABH process guidelines including; but not limited to, preparation of the credentialing documents and ongoing maintenance of the documents, primary source verification, documenting credentialing and provider information in the data system;
Provide excellent service to providers in a professional and respectful manner to include fielding phone calls, initiating and returning written correspondence, and updating materials as needed and requested;
Assist in maintenance of an updated list of credentialed providers for use by the DCF Area Office staff in offices throughout CT;
Assists in providing technical assistance to providers and provider staff to include orientation, site visits and education of Department policies and procedures as determined by the Director, Credentialing & Fiduciary Services;
Proactively identifies to the Director, Credentialing and Fiduciary Services, opportunities to improve provider understanding;
Proactively makes Director, Credentialing and Fiduciary Services aware of any downtime so that other projects can be maintained;
Collect and maintain quality of service information on specific providers and consult with Director of Credentialing & Fiduciary Services regarding QOS issues;
Provide ongoing provider relations and customer service regarding credentialing procedures and application status;
Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
Performs other tasks/responsibilities as required to support the business operation
EDUCATION AND EXPERIENCE REQUIREMENTS:
Associate's degree preferred;
Five years demonstrated work experience in credentialing, customer service and administrative functions;
Attend annual Conflict of Interest training.
KNOWLEDGE/SKILLS/ABILITIES:
Excellent organizational skills with a strong attention to detail;
Flexibility and ability to manage multiple tasks;
Ability to interact with various internal and external stakeholders (client, state agencies, providers, etc.);
Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
Strong written and verbal communication skills required.
Auto-ApplyAccounts Payable Processor
Advanced Behavioral Health, Inc. job in Middletown, CT
Job Description
The Accounts Payable Processor handles all aspects of the accounts payable process. Including, but not limited to, coding, reviewing, analyzing and entering vendor invoices and employee expense report forms into the accounting system; processing vendor payments; communication and building working relationships with vendors and other company's staff; vendor maintenance; 1099 processing; and other administrative tasks associated with accounting as directed. This position will represent ABH and its services in a positive and professional manner and adhere to ABH 's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
Prepare daily check runs for processing and assembly of checks for mailing;
Prepares A/P vouchers and codes invoices;
Validate information from vendors while reviewing supporting documents;
Ensure proper documentation is attached to the vouchers to ensure payments are accurate;
Prepares A/P allocations for processing;
Imports/Data enters system vouchers/allocations into SAGE100 for processing;
Reconciles vendor accounts;
Maintains various reports for A/P analysis;
Backup to all processes performed by A/P Supervisor as needed;
Maintains A/P paid files;
Assists with year-end audit requests;
Assist with maintaining vouchered inventory system, including voids, additions, filling orders, updating reports.
Obtain, follow up and maintain W-9 information for tax reporting purposes, in accordance with IRA rulings and standards;
Vendor set-up in the vendor database in SAGE100;
Provide assistance with the annual processing of 1099 and perform expense analysis as needed;
Responsible for all communications regarding payments, including the maintenance of appropriate documentation;
Prepare accounts payable files for storage at year-end;
Responsible for researching discrepancies and missing information and assisting vendors with questions;
Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
Performs other tasks/responsibilities as required to support the business operations.
Requirements
EDUCATION AND EXPERIENCE REQUIREMENTS:
Associates Degree in Accounting or Business, 1 - 3 years' experience working in an Accounts Payable Department or an equal combination of education and experience;
SAGE100 experience preferred, but not required;
Attends annual Conflict of Interest training.
KNOWLEDGE/SKILLS/ABILITIES:
Strong attention to detail; ability to work on multiple tasks and meet deadlines;
Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
Strong written and verbal communication skills required;
Strong ability to effectively and expertly communicate with vendors, consultants, management, and other clients, both verbally and in writing;
Possess basic accounting and mathematical skills to be able to post transactions or perform A/P tasks;
Per-Diem EAP Couselor
Advanced Behavioral Health job in Hartford, CT
Job Description
EAP Per-Diem Counselor
Advanced Behavioral Health (ABH )
Solutions EAP is growing. Position is responsible for providing training and counseling services to multiple EAP contracts. This position will represent ABH /Solutions EAP and its services in a positive and professional manner and adhere to ABH's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
Provide clinical assessment and diagnosis for a wide range of issues presented by employees and family members; Provide brief problem solving, supporting and motivational counseling; Provide appropriate referral coordinated with medical insurance, clinical and financial needs; Develop referral resources for a wide range of employee needs, including cultural and ethnic; Follow up in a timely manner ranging from one follow-up call to ongoing case monitoring for treatment compliance for more severe cases, such as chemical dependency, psychiatric and fitness for duty; Maintains confidentiality of all client protected health information and adheres to all HIPAA related to policies and procedures; Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds; Conducts training sessions on a wide variety of topics, conduct groups with employees to cope with change, and provide critical incident response around loss and trauma; Performs other tasks/responsibilities as required to support the business operations.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Clinical or Counseling Master's Degree with current Connecticut license along with 2 years of clinical experience with a broad range of clients including Psychiatric, Substance Abuse, Marriage and Family; Two years specific EAP experience and training in substance abuse, crisis intervention, and Marriage and Family Therapy is preferred; Experience conducting employee workshops and management trainings is preferred; CEAP or CEAP eligibility within one year is preferred; Psychological First Aid Training and/or experience with critical incident response is preferred.
KNOWLEDGE/SKILLS/ABILITIES:
Demonstrated broad knowledge of mental health and substance abuse diagnosis and treatment and referral of individuals with substance abuse and/or emotional problems; Group facilitation, mental health consulting and training skills; Strong attention to detail; ability to work on multiple tasks and meet deadlines; Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet; Strong written and verbal communication skills required.
TAM Telephone Interviewer - PT
Advanced Behavioral Health job in Middletown, CT
The telephone interviewer conducts activities associated with the collection of data from caregivers
will represent ABH and its services in a
positive and professional manner and adhere to ABH 's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work. Bilingual skills (Spanish/English) required;
DUTIES AND RESPONSIBILITIES:
Maintenance of assigned client call files including enrollment data, primary caregiver contact information and best time to call;
Conduct surveys in accordance with preferred interviewing practices;
Completion of surveys on-line or manual entry of data after the measure is administered;
Provider relations and customer service to caregivers, providers, MST Institute representatives, DCF and CSSD representatives, and any other key stakeholders regarding data collection or administration of surveys;
Generate reports as required;
Staff the toll-free TAM dedicated phone line;
Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
Performs other tasks/responsibilities as required to support the business operations.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Associate's Degree required;
1 year customer service/administrative work experience required;
Attends annual Conflict of Interest training.
KNOWLEDGE/SKILLS/ABILITIES:
Excellent organizational skills;
Bilingual skills (Spanish/English) preferred;
Strong attention to detail; ability to work on multiple tasks and meet deadlines;
Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
Strong written and verbal communication skills required.
Auto-ApplyEAP Critical Response Clinician - Per Diem
Advanced Behavioral Health job in Middletown, CT
Per Diem - When needed
Responsible for responding in a timely manner to Critical Incidents reported by Solutions EAP clients. Role encompasses clinical interventions, crisis management, risk assessments, safety planning and referrals to meet the needs of individuals and organizations that contract with Solutions EAP. Will be available to respond to Critical Incidents during contracted hours.
DUTIES AND RESPONSIBILITIES:
Provides timely response to Solutions EAP clients request for assistance in supporting employees in the midst of a Critical Incident.
Provides clinical assessment and diagnosis for a wide range of issues presented by employees and organizational leaders
Provide brief problem solving, supporting and motivational counseling;
Provide appropriate referrals;
Develop referral resources for a wide range of employee needs, including cultural and ethnic;
Provide hand-off to SEAP Director on the next business day or by phone in an emergent situation.
Provide on-site clinical interventions to support employees to cope loss and trauma responses;
Maintains confidentiality of all client protected health information and adheres to all HIPPA related to policies and procedures;
Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
Performs other tasks/responsibilities as required to support the business operations.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Clinical Master's Degree along with 2 years of experience (clinical) with broad range of individuals including those presenting with Psychiatric, Substance Abuse, Marriage and Family issues;
Two years specific experience and training in substance abuse, crisis intervention, DSM criteria and Marriage and Family Therapy;
Psychological First Aid and/or Critical Incident Stress Management Training and/or certification or eligibility within one year;
Attends annual Conflict of Interest training.
KNOWLEDGE/SKILLS/ABILITIES:
Demonstrated broad knowledge of mental health and substance abuse diagnosis and treatment and the role of the consultant in bringing about organizational change;
Diagnosis and referral of individuals with substance abuse and/or emotional problems;
Group facilitation and training skills;
Strong attention to detail; ability to work on multiple tasks and meet deadlines;
Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
Strong written and verbal communication skills required.
Auto-ApplyAdministrative Assistant
Advanced Behavioral Health job in Middletown, CT
Part Time
The Administrative Assistant position provides administrative and clerical support associated with the Behavioral Health Homes (BHH). This position supports ABH and the department in a diverse capacity to ensure that it operates efficiently. This position will represent ABH and its services in a positive and professional manner and adhere to ABH's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
Provides and coordinates a wide array of administrative and provider relations support services for the Behavioral Health Home (BHH) program.
Provide excellent customer service to clients and providers in a professional and respectful manner, promoting positive practices through communication and mutual education. Customer service activities may include checking client eligibility, making referrals, processing requests, and occasionally interacting with state and community organizations agencies for the BHH programs;
Provides support/service to providers including orientation and education of providers and staff and incorporating BHH contract policies and procedures;
Perform a wide variety of administrative and support tasks, including, but not limited to, composing correspondence involving routine and complex matters, fielding telephone calls, updating programmatic materials as needed, and assisting with mass mailings for the BHH programs;
Assists in provider credentialing/re-credentialing processes, including but not limited to preparation and mailing/emailing of credentialing documents, review of returned documents, performance of primary source verification, and documentation of credentialing information in the electronic data systems;
Provides telephone support for incoming calls to the main ABH phone number as well as the BHH phone numbers.
Performs other tasks/responsibilities as required to support the business operations of the departments and of ABH.
Maintains/supports internal communications by notifying supervisors of all the relevant client or program-based information;
Attends all required staff, supervision and training meetings;
Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Associate degree required or equivalent combination of education, experience and training that provides the required knowledge skills and abilities;
1-3 years of demonstrated work experience in an administrative assistant or related position;
Attends annual Conflict of Interest training.
KNOWLEDGE/SKILLS/ABILITIES:
Ability to operate standard office equipment, including but not limited to, copiers, calculators, postage and fax machines;
Demonstrated experience of being able to type a minimum of 40 w.p.m.;
Good organizational and problem-solving skills;
Demonstrated knowledge of office administration, planning and records management;
Strong attention to detail; ability to work on multiple tasks and meet deadlines;
Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook), and the internet;
Strong written and verbal communication skills required.
Cultural Competency.
Auto-ApplyHousing Specialist
Advanced Behavioral Health job in Middletown, CT
The Housing Specialist provides functions supporting the State of Connecticut Department of Mental Health and Addiction Services (DMHAS) Housing Assistance Fund (HAF). This position will represent ABH and its services in a positive and professional manner and adhere to ABH 's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
Provide support to business support services;
Provide telephone coverage for incoming telephone calls for information and referral calls; the hours of coverage and call volume are assigned by the Project Specialist Supervisor and Program Director and are determined by business needs;
Develop and maintain a full understanding of available benefits and eligibility criteria of the DMHAS Housing Assistance Fund, as well as other relevant ABH housing programs;
Perform eligibility verification checks to determine that DMHAS criteria has been met;
Collect and review required documentation for review of DMHAS HAF applications;
Routinely travel statewide to perform site visits assessing applicant housing arrangements for safety and habitability standards as outlined by DMHAS;
Collaborate with supervisor and other staff as needed to ensure that projects meet the funder's expectations;
Provide support to state-level committees or departments to update them on the goals and process of the projects;
Promote the equitable distribution of HAF services as appropriate across all regional networks;
Meet all contract performance standards;
Demonstrate ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
Maintain confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
Perform other tasks/responsibilities as required to support the business operations.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's degree in related field, with 5 years' experience;
Experience with community engagement and in facilitating effective partnerships across disciplines.
Preferred candidates will be able to demonstrate ability to work with groups of people; to make presentations; to write brief reports; and to communicate effectively.
KNOWLEDGE/SKILLS/ABILITIES:
Must have valid Driver's license and reliable transportation as this position includes regular travel statewide;
Strong attention to detail; ability to work on multiple tasks and meet deadlines;
Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook) and Internet;
Competencies in the following areas: Administrative, Project Management, Business Management, Accounting, and culture;
Strong written and verbal communication skills required.
Auto-ApplyRecovery Specialist
Advanced Behavioral Health job in Bridgeport, CT
The Recovery Specialist provides and coordinates a full array of outreach-based services for clients in the DMHAS/ABH Behavioral Health Recovery Program. The primary goals of the program are to: 1) Improve clinical linkages from one level of care to another, 2) Provide holistic services to maximize the likelihood of client success, 3) Decrease the ineffective use of acute treatment services, 4) Ensure successful client treatment outcomes and 5) Ensure the client receives quality treatment services in an appropriate treatment setting. This position will represent ABH and its services in a positive and professional manner and adhere to ABH 's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
Provide full array of Recovery Specialist services, including services that assist clients in obtaining basic supports needed to improve their likelihood of success in recovery. Including, but not limited to, the following:
§ Outreach and engagement attempts with clients in various community settings, including clients' home, shelters, soup kitchens. Outreach efforts may include attempts to contact clients via visits and /or letters to last known address, phone calls, visits to shelters, soup kitchens, collaboration with DSS, other recovery managers, and visits to treatment agencies;
§ Service planning for non-clinical needs (e.g., housing, transportation);
§ Assistance with arranging transportation to treatment and other community supports appointments;
§ Transportation to essential appointments when no other arrangement is timely or/and practical and such transport can be safely achieved;
§ Assistance and advocacy in accessing extant community support services;
§ Assistance in accessing urgent and standard Recovery Supports Program supports;
§ Face to face supportive counseling;
§ Referrals and contacts with culturally relevant organizations and individuals such as the following, as needed, to establish and maintain adequate community supports:
o Vocational Providers;
o Housing agencies, landlords;
o Health care providers;
o Probation/Parole officers;
o Crisis intervention services, hospital emergency departments;
o Other appropriate support and treatment services;
o Family members and other natural supports;
o Interpreter services;
o Faith Communities (e.g. churches, masjids, etc.);
§ Provide fully array of Recovery Specialist services, including services that guide the course of client treatment through various levels of care. Including, but not limited to the following:
o Assessment and referral to the appropriate level of care;
o Intake appointment scheduling;
o Review of treatment history;
o Arrange and attend case coordination meetings with clients and treatment providers to assure that appropriate issues are being addressed in treatment;
o Global treatment planning and notification of the ASO regarding specific treatment recommendations and the expected path of treatment through various levels of care;
o Case coordination meetings for clients involved with multiple treatment providers and community supports;
o Outreach and/or phone contact to acute service providers to participate in treatment and discharge planning with the client and provider;
o Tracking participation in treatment through the ASO and with service providers;
§ Carry a cell phone during work hours (8 a.m. - 5 p.m.) and respond to any messages within 30 minutes of the message;
§ Carry a company issued laptop and jet pack and conduct face to face sessions using the EHR where possible.
§ Provide transportation to clients, using personal vehicles;
§ Work out of a regional office and attend regular regional and statewide meetings of all Recovery Specialists;
§ Abide by all State and Federal Confidentiality Regulations;
§ Comply and work towards goals established by DMHAS and ABH ;
§ Maintain internal communications - notifying supervisors with all relevant client or program based information;
§ Document all case management activities within required time frame and in required format - including documentation of all client related activities into electronic database;
§ Submit data and reports as defined and within required time limits;
§ Attend all required staff, supervision and training meetings;
§ Maintain hard copy of clients' records (i.e. ROI) with appropriate documentation and signatures;
§ Function as a team member of a regional and statewide team, including providing as needed coverage for other members of the team;
§ Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
§ Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
§ Performs other tasks/responsibilities as required to support the business operations.
EDUCATION AND EXPERIENCE REQUIREMENTS:
§ Bachelor's or Associates degree in Human Services or related field, with experience in behavioral health disorders; OR
§ Two years of experience providing services to clients with behavioral health disorders;
§ Compliance with current State of Connecticut and federal health and vaccine requirements;
KNOWLEDGE/SKILLS/ABILITIES:
§ Knowledge of substance abuse and mental health service;
§ Knowledge of community resources in the local region;
§ Knowledge of Cultural Diversity, Engagement and Ethics;
§ Must have valid Connecticut driver's license, reliable transportation and carry a minimum insurance coverage of $100,000/$300,000/$100,000;
§ Must be willing to transport clients in personal vehicles;
§ Strong attention to detail; ability to work on multiple tasks and meet deadlines;
§ Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
§ Strong written and verbal skills required.
Auto-ApplyMoney Management Accounts Payable Processor
Advanced Behavioral Health job in Middletown, CT
This position is responsible for providing support to the Money Management Fiduciary Department reporting directly to the Program Supervisor. The Associate will perform a wide range of financial assignments that services clients and provides benefit payment management for clients who are incapable of managing their Social Security or Supplemental Security Income Payments throughout Connecticut.
DUTIES AND RESPONSIBILITIES:
Assist with the day to day functions of the Money Management Fiduciary Program.
Post Cash Receipts.
Cash distribution to various locations and daily banking needs.
Ensure that all attachments/documents are accounted for and posted correctly in accordance with the policy and procedures.
Process outgoing payments/check runs in compliance with company policies and procedures.
Respond to payment inquiries, research and correct discrepancies.
Match checks to invoices/attachments and verify all signatures for checks accordingly.
Conduct Quality Assurance ensuring all policies and procedures for ABH , Social Security, and State of Ct Representative Payee Program are being followed.
Maintain organized files and records of client requests and documents.
Maintain confidentiality of all clients protected health information and adheres to all HIPAA related policies and procedures.
Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.
Performs other financial tasks/administrative duties as required to support the business operations.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Three years' successful accounts payable/bookkeeping experience preferred.
Experience using current hardware and software including Microsoft Office.
SAGE100 Accounts Payable processing is preferred.
High school diploma.
Excellent verbal and written communication skills required.
Excellent organization skills and attention to detail.
Attend annual Conflict of Interest training.
KNOWLEDGE/SKILLS/ABILITIES:
Intermediate computer skills required.
Proficiency using Microsoft Office Package; Internet; Excel.
Possesses accounting skills and the ability to use established computer programs to keep accurate records of all individual client accounts.
Ability to work independently and in a team environment.
Some travel required to bank branch locations; valid driver's license.
Accuracy and attention to detail.
Excellent Organizational skills including record keeping.
Auto-ApplyPer-Diem EAP Couselor
Advanced Behavioral Health job in Hartford, CT
EAP Per-Diem Counselor
Advanced Behavioral Health (ABH )
Solutions EAP is growing. Position is responsible for providing training and counseling services to multiple EAP contracts. This position will represent ABH /Solutions EAP and its services in a positive and professional manner and adhere to ABH's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
Provide clinical assessment and diagnosis for a wide range of issues presented by employees and family members; Provide brief problem solving, supporting and motivational counseling; Provide appropriate referral coordinated with medical insurance, clinical and financial needs; Develop referral resources for a wide range of employee needs, including cultural and ethnic; Follow up in a timely manner ranging from one follow-up call to ongoing case monitoring for treatment compliance for more severe cases, such as chemical dependency, psychiatric and fitness for duty; Maintains confidentiality of all client protected health information and adheres to all HIPAA related to policies and procedures; Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds; Conducts training sessions on a wide variety of topics, conduct groups with employees to cope with change, and provide critical incident response around loss and trauma; Performs other tasks/responsibilities as required to support the business operations.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Clinical or Counseling Master's Degree with current Connecticut license along with 2 years of clinical experience with a broad range of clients including Psychiatric, Substance Abuse, Marriage and Family; Two years specific EAP experience and training in substance abuse, crisis intervention, and Marriage and Family Therapy is preferred; Experience conducting employee workshops and management trainings is preferred; CEAP or CEAP eligibility within one year is preferred; Psychological First Aid Training and/or experience with critical incident response is preferred.
KNOWLEDGE/SKILLS/ABILITIES:
Demonstrated broad knowledge of mental health and substance abuse diagnosis and treatment and referral of individuals with substance abuse and/or emotional problems; Group facilitation, mental health consulting and training skills; Strong attention to detail; ability to work on multiple tasks and meet deadlines; Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet; Strong written and verbal communication skills required.
Auto-ApplyEAP Critical Response Clinician - Per Diem
Advanced Behavioral Health job in Middletown, CT
Job Description
Per Diem - When needed
Responsible for responding in a timely manner to Critical Incidents reported by Solutions EAP clients. Role encompasses clinical interventions, crisis management, risk assessments, safety planning and referrals to meet the needs of individuals and organizations that contract with Solutions EAP. Will be available to respond to Critical Incidents during contracted hours.
DUTIES AND RESPONSIBILITIES:
Provides timely response to Solutions EAP clients request for assistance in supporting employees in the midst of a Critical Incident.
Provides clinical assessment and diagnosis for a wide range of issues presented by employees and organizational leaders
Provide brief problem solving, supporting and motivational counseling;
Provide appropriate referrals;
Develop referral resources for a wide range of employee needs, including cultural and ethnic;
Provide hand-off to SEAP Director on the next business day or by phone in an emergent situation.
Provide on-site clinical interventions to support employees to cope loss and trauma responses;
Maintains confidentiality of all client protected health information and adheres to all HIPPA related to policies and procedures;
Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
Performs other tasks/responsibilities as required to support the business operations.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Clinical Master's Degree along with 2 years of experience (clinical) with broad range of individuals including those presenting with Psychiatric, Substance Abuse, Marriage and Family issues;
Two years specific experience and training in substance abuse, crisis intervention, DSM criteria and Marriage and Family Therapy;
Psychological First Aid and/or Critical Incident Stress Management Training and/or certification or eligibility within one year;
Attends annual Conflict of Interest training.
KNOWLEDGE/SKILLS/ABILITIES:
Demonstrated broad knowledge of mental health and substance abuse diagnosis and treatment and the role of the consultant in bringing about organizational change;
Diagnosis and referral of individuals with substance abuse and/or emotional problems;
Group facilitation and training skills;
Strong attention to detail; ability to work on multiple tasks and meet deadlines;
Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
Strong written and verbal communication skills required.
Transportation Scheduler
Advanced Behavioral Health job in Middletown, CT
.
The Transportation Scheduler is responsible for providing support for School of Origin Transportation Program. The Transportation Scheduler will schedule and dispatch drivers to meet all required transports; via the integrated Route Genie App. Receive incoming urgent and non-urgent calls simultaneously operating the telephone and computer systems. This is a position requiring exceptional customer service and attention to detail. Applicant must have the ability to adjust to last minute changes and work with providers to schedule emergency pick-up or drop off of new or established students. Additionally, this position requires the applicant to cultivate strong relationships with provider partners to reduce the stress that comes with last minute schedule changes. This position will represent ABH and its services in a positive and professional manner and adhere to ABH 's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
Receives last minute schedule changes from DCF, Provider or Parent and makes the necessary applicable routing changes in the Route Genie tracking software;
Working with Transportation Manager to address service issues;
Maintain logs of the calls received and transportation cancellations or no-shows and will enter data into spreadsheets and databases as needed;
Processes the routing and dispatching activities and assigns drivers to routes; may contact drivers to alert them of time sensitive schedule changes.
Answers questions and concerns regarding transportation issues;
Ability to learn and master scheduling software system (Route Genie)
Data entry of new student's paperwork for transport;
Log reports on all activities occurring during the shift;
Work schedule is 7:00 am - 3:30 pm;
Flexibility to work other hours as needed;
Attends annual Conflict of Interest training;
Process same day and ongoing change requests as well as student build outs;
Maintain student schedules while utilizing school calendars and student referrals;
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school diploma or general education degree (GED) required;
2+ years of experience in customer service data entry and tracking software systems a must;
KNOWLEDGE/SKILLS/ABILITIES:
Must have exceptional communication skills and a great customer service attitude at all times;
Strong data entry and computer skills including MS Office (excel, word, outlook) and dispatch software;
Knowledge of grammar and punctuation;
Learning and mastering our transportation scheduling software system;
Must be able to work in a fast paced, environment and be able to meet critical deadlines each day with confidence and a positive attitude
Accuracy and attention to detail;
Ability to work in high pressure situations;
Exceptional time management and organizational skills;
Demonstrated ability to work with a minimum of supervision Other duties may be assigned;
Strong attention to detail; ability to work on multiple tasks and meet deadlines;
Strong written and verbal communication skills required;
Auto-ApplyEAP Critical Response Clinician - Per Diem
Advanced Behavioral Health job in Middletown, CT
Per Diem - When needed
Responsible for responding in a timely manner to Critical Incidents reported by Solutions EAP clients. Role encompasses clinical interventions, crisis management, risk assessments, safety planning and referrals to meet the needs of individuals and organizations that contract with Solutions EAP. Will be available to respond to Critical Incidents during contracted hours.
DUTIES AND RESPONSIBILITIES:
Provides timely response to Solutions EAP clients request for assistance in supporting employees in the midst of a Critical Incident.
Provides clinical assessment and diagnosis for a wide range of issues presented by employees and organizational leaders
Provide brief problem solving, supporting and motivational counseling;
Provide appropriate referrals;
Develop referral resources for a wide range of employee needs, including cultural and ethnic;
Provide hand-off to SEAP Director on the next business day or by phone in an emergent situation.
Provide on-site clinical interventions to support employees to cope loss and trauma responses;
Maintains confidentiality of all client protected health information and adheres to all HIPPA related to policies and procedures;
Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
Performs other tasks/responsibilities as required to support the business operations.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Clinical Master's Degree along with 2 years of experience (clinical) with broad range of individuals including those presenting with Psychiatric, Substance Abuse, Marriage and Family issues;
Two years specific experience and training in substance abuse, crisis intervention, DSM criteria and Marriage and Family Therapy;
Psychological First Aid and/or Critical Incident Stress Management Training and/or certification or eligibility within one year;
Attends annual Conflict of Interest training.
KNOWLEDGE/SKILLS/ABILITIES:
Demonstrated broad knowledge of mental health and substance abuse diagnosis and treatment and the role of the consultant in bringing about organizational change;
Diagnosis and referral of individuals with substance abuse and/or emotional problems;
Group facilitation and training skills;
Strong attention to detail; ability to work on multiple tasks and meet deadlines;
Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
Strong written and verbal communication skills required.
Auto-ApplyTransportation Scheduler
Advanced Behavioral Health, Inc. job in Middletown, CT
. The Transportation Scheduler is responsible for providing support for School of Origin Transportation Program. The Transportation Scheduler will schedule and dispatch drivers to meet all required transports; via the integrated Route Genie App. Receive incoming urgent and non-urgent calls simultaneously operating the telephone and computer systems. This is a position requiring exceptional customer service and attention to detail. Applicant must have the ability to adjust to last minute changes and work with providers to schedule emergency pick-up or drop off of new or established students. Additionally, this position requires the applicant to cultivate strong relationships with provider partners to reduce the stress that comes with last minute schedule changes. This position will represent ABH and its services in a positive and professional manner and adhere to ABH's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
* Receives last minute schedule changes from DCF, Provider or Parent and makes the necessary applicable routing changes in the Route Genie tracking software;
* Working with Transportation Manager to address service issues;
* Maintain logs of the calls received and transportation cancellations or no-shows and will enter data into spreadsheets and databases as needed;
* Processes the routing and dispatching activities and assigns drivers to routes; may contact drivers to alert them of time sensitive schedule changes.
* Answers questions and concerns regarding transportation issues;
* Ability to learn and master scheduling software system (Route Genie)
* Data entry of new student's paperwork for transport;
* Log reports on all activities occurring during the shift;
* Work schedule is 7:00 am - 3:30 pm;
* Flexibility to work other hours as needed;
* Attends annual Conflict of Interest training;
* Process same day and ongoing change requests as well as student build outs;
* Maintain student schedules while utilizing school calendars and student referrals;
EDUCATION AND EXPERIENCE REQUIREMENTS:
* High school diploma or general education degree (GED) required;
* 2+ years of experience in customer service data entry and tracking software systems a must;
KNOWLEDGE/SKILLS/ABILITIES:
* Must have exceptional communication skills and a great customer service attitude at all times;
* Strong data entry and computer skills including MS Office (excel, word, outlook) and dispatch software;
* Knowledge of grammar and punctuation;
* Learning and mastering our transportation scheduling software system;
* Must be able to work in a fast paced, environment and be able to meet critical deadlines each day with confidence and a positive attitude
* Accuracy and attention to detail;
* Ability to work in high pressure situations;
* Exceptional time management and organizational skills;
* Demonstrated ability to work with a minimum of supervision Other duties may be assigned;
* Strong attention to detail; ability to work on multiple tasks and meet deadlines;
* Strong written and verbal communication skills required;
Transportation Scheduler
Advanced Behavioral Health job in Middletown, CT
Job Description
.
The Transportation Scheduler is responsible for providing support for School of Origin Transportation Program. The Transportation Scheduler will schedule and dispatch drivers to meet all required transports; via the integrated Route Genie App. Receive incoming urgent and non-urgent calls simultaneously operating the telephone and computer systems. This is a position requiring exceptional customer service and attention to detail. Applicant must have the ability to adjust to last minute changes and work with providers to schedule emergency pick-up or drop off of new or established students. Additionally, this position requires the applicant to cultivate strong relationships with provider partners to reduce the stress that comes with last minute schedule changes. This position will represent ABH and its services in a positive and professional manner and adhere to ABH 's best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
DUTIES AND RESPONSIBILITIES:
Receives last minute schedule changes from DCF, Provider or Parent and makes the necessary applicable routing changes in the Route Genie tracking software;
Working with Transportation Manager to address service issues;
Maintain logs of the calls received and transportation cancellations or no-shows and will enter data into spreadsheets and databases as needed;
Processes the routing and dispatching activities and assigns drivers to routes; may contact drivers to alert them of time sensitive schedule changes.
Answers questions and concerns regarding transportation issues;
Ability to learn and master scheduling software system (Route Genie)
Data entry of new student's paperwork for transport;
Log reports on all activities occurring during the shift;
Work schedule is 7:00 am - 3:30 pm;
Flexibility to work other hours as needed;
Attends annual Conflict of Interest training;
Process same day and ongoing change requests as well as student build outs;
Maintain student schedules while utilizing school calendars and student referrals;
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school diploma or general education degree (GED) required;
2+ years of experience in customer service data entry and tracking software systems a must;
KNOWLEDGE/SKILLS/ABILITIES:
Must have exceptional communication skills and a great customer service attitude at all times;
Strong data entry and computer skills including MS Office (excel, word, outlook) and dispatch software;
Knowledge of grammar and punctuation;
Learning and mastering our transportation scheduling software system;
Must be able to work in a fast paced, environment and be able to meet critical deadlines each day with confidence and a positive attitude
Accuracy and attention to detail;
Ability to work in high pressure situations;
Exceptional time management and organizational skills;
Demonstrated ability to work with a minimum of supervision Other duties may be assigned;
Strong attention to detail; ability to work on multiple tasks and meet deadlines;
Strong written and verbal communication skills required;