Managed Care Coordinator jobs at Adventist Medical Center - Portland

As a Senior Review Coordinator, you will be responsible for conducting utilization review/medical management for all services, including training/mentoring other team members, and performing preliminary research on requested topics. In addition, you may provide technical assistance, medical record review, and support to provider staff and physician reviewers.Essential Functions You will perform prospective, concurrent, or retrospective utilization review/medical management for all services including appropriateness of quality of care based on contract, state, or URAC requirements. You will screen individual situations according to specific criteria to determine if care is appropriate. You will refer cases that fail to meet screening criteria to peer reviewer. You will coordinate and participate in peer-to-peer review as warranted. With prior management approval, you may deviate from criteria with proper justification to authorize the service. You will serve as liaison between peer reviewer, provider, facility and/or subscriber. You will coordinate and participate in appeal process as directed by management. You will train or serve as a mentor to team members and physician reviewers to ensure reviews and appeals are conducted thoroughly and within specified time frames. You will perform preliminary research on topics such as experimental or cosmetic services, coverage determinations, coding or standards of care. You will document review and special project results in workflow documentation system, ensuring data is accurate and timely. You will assist in compliance reporting. You will perform miscellaneous duties as assigned. Requirements Four-year degree in health care or two or three-year degree in nursing or related field and/or equivalent training and/or experience 3+ years recent experience working in a clinical environment Current MD state RN license Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential. We are unable to consider candidates outside of the United States, candidates in the state of California, or those in US Minor outlying islands and territories Preferred Skills Oral/Written Communication Professional Image Attention to Detail Teamwork Technical Expertise Judgment Relationship Building Influencing Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we're seeking talented individuals who share our passion and are ready to take ownership, make an impact and helth shape the future of health. Are you Ready? We're on a mission to transform lives and economies by improving health. Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen!Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate. Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

JOB SUMMARY Under the supervision of the NOPS Director or designee, assist in planning, organizing, implementing and evaluating the activities occurring in the administration department by performing facilitator duties and maintain the physical environment of the area. Performs a variety of responsible and specialized administrative and office support functions; creates and maintains specialized reports, records and files required in connection with department work processes. Must use effective interpersonal skills in managing the complex interactions involved with the position related to Central Command. EDUCATION, EXPERIENCE, TRAINING High School Diploma or equivalent. Current Basic Life Support (CPR) AHA card. Reading and comprehension of English required. Minimum one year experience in acute hospital preferred. Experience with Excel, Microsoft Word.

This is a full-time position, 8-hour shifts and the salary range is $22.88 - $34.29/hour. In a bustling cosmopolitan area surrounded by nature, Adventist Health Portland has been one of the area's leading healthcare providers since the 1800s. In partnership with OHSU, we are comprised of a 302-bed hospital, 11 medical offices, home care services, comprehensive cancer care and a vast scope of award-winning services located throughout East Portland and the surrounding areas. There are many outdoor adventures readily available, including carving the snow at North America's only year-round ski resort, hiking along the Columbia River Gorge or taking a day trip to the unmatched beauty of the Oregon coast. Job Summary: Manages the discharge/transition process by working closely with the patient and/or family, and coordinating activity with the multidisciplinary team, including physicians, nursing, and community resources to ensure patient's adequate post acute care transition. Coordinates small program(s) with limited budget/impact. Applies substantial knowledge and experience to perform a wide range of advanced activities and/or determines how to use resources to meet schedules and goals; serves as working supervisor for team or work group. Job Requirements: Education and Work Experience: * High School Education/GED or equivalent: Required * Associate's/Technical Degree or equivalent combination of education/related experience: Preferred * Experience in a healthcare setting: Preferred Essential Functions: * Demonstrates initiative in managing the discharge/transition process. * Composes and types confidential correspondences, reports, related material from dictation, written, and/or verbal medium. * Supports physicians by providing necessary information to referral agencies and keeping physician informed of readiness for discharge from a standpoint of required post-discharge services. * Acts as the discharge planning contact for the patient and family during hospitalization. * Supports others by learning processes necessary to provide adequate support when others within the organization are absent. * Performs other job-related duties as assigned. Organizational Requirements: Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit ******************************************** for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. Alignment Health is seeking an compassionate, customer service oriented, and organized, bilingual Spanish care coordinator in California to join the remote Care Anywhere team. The Care Coordinator is responsible for supporting the Care Anywhere Program field providers, scheduling, outreach, and managing all care coordination needs for high-risk members enrolled with the program. If you're looking for an opportunity to learn and grow, be part of a collaborative team, and make a difference in the lives of seniors - we're looking for YOU! Individuals with front office medical assistant experience, experience supporting multiple providers, and high call volume experience are highly encouraged to apply. Schedule: Mondays - Fridays - Option 1: 8:00 AM - 5:00 PM Pacific Time (with 1-hour lunch) - Option 2: 8:30 AM - 5:30 PM Pacific Time (with a 30- minute lunch) General Duties / Responsibilities Manage (4) provider schedules to ensure schedules are filled. Prepare charts for upcoming home visit appointments (check member eligibility, gather records needed by the provider prior to the home visit) Conduct outreach for scheduling, appointment confirmation calls, wellness checks for high risk members, and to providers / pharmacies for member needs. Handle inbound / outbound Call (60 - 80 calls / day) Obtain medical records from provider offices, hospitals and skilled nursing facilities (SNF) and upload medical records to the electronic medical records (EMR). Submit referral authorizations to independent physician association (IPA) / medical groups for specialty, durable medical equipment (DME), and home health (HH) services. Coordinate lab orders, transportation for high-risk members. Documentation via EMR for Inbound / Outbound calls. Support short message service (SMS) and member outreach campaigns. Assist nurse practitioner (NP) team with visit preparation needs Appointment reminders to members Assign members to NP in EHR Provide needed documentation to NP for visits each day Direct inbound calls from members / family related to medication refills Assist with maintaining and updating members' records Assist with mailing or faxing correspondence to primary care physicians (PCP), specialists, related to, as needed. Attend Care Anywhere meetings / presentations and participates, as appropriate. Recognize work-related problems and contributes to solutions. Work with outside vendors to provide appropriate care needs for members Job Requirements: Experience: Required: Minimum (1) year experience entering referrals and prior authorizations in a healthcare setting. Preferred: 2 years' healthcare experience. Education: Required: High School Diploma or GED. Preferred: Completion of medical assistant program from an accredited school of training Training: • Preferred: Medical Terminology Specialized Skills: • Required: Able to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others. Knowledge of ICD9 and CPT codes Knowledge of Managed Care Plans Able to type by 10-key touch minimum of 40 words per minute (WPM) Proficient with Microsoft Outlook, Excel, Word Effective written and verbal communication skills; able to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Language Skills: Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Able to write routine reports and correspondence. Communicates effectively using good customer relations skills. Mathematical Skills: Able to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Able to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Skills: Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations. Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. Bilingual English / Spanish required. • Preferred: Knowledge working in Athena Licensure: • Required: None • Preferred: Medical assistant certificate Medical terminology certificate Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Range: $41,472.00 - $62,208.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.

Care Coordinator, CAW External Description: Care Anywhere--Care Coordinator The Clinical Coordinator manages a case load of field-based and clinic providers and extenders to ensure high quality services and care coordination activities are delivered to high risk members. The Care Coordinator is responsible for UM/CM Coordinator functions as defined below: General Duties/Responsibilities: (May include but are not limited to) Review Daily Census for new Admissions Obtain medical records from Provider offices, hospitals and SNF's Attach medical records to authorizations Enter referral requests/authorizations in system Monitor Fax Folders Monitor task lists in EHR Post discharge scheduling of appointments Follow up scheduling and re-scheduling of no-show appointments Assist NP team with visit preparation needs Appointment reminders to members Assign members to NP in EHR Provide needed documentation to NP for visits each day Direct inbound calls from members/family related to medication refills Assist in Hospice Enrollments Complies with tasks assigned by nurse and, as appropriate, documents accordingly. Maintains documentation on members contacted. Assists with COC's Notifies NP/nurse If members appear to be non-compliant or there appears to be a change in condition Assists with outreach activities to members in all levels of Case Management Programs. Assists with maintaining and updating member's records Assists with mailing or faxing correspondence to PCP's, Specialists, related to, as needed. Recognizes work-related problems and contributes to solutions. Meets specific deadlines (responds to various workloads by assigning task priorities according to department policies, standards and needs). Works with outside vendors to provide appropriate care needs for members Maintains confidentiality of information between and among health care professionals. Other duties as assigned by CM Manager or Director of Case Management. Communication with multidisciplinary teams Covering for other team members when needed, ie PTO, sick time Minimum Education and/or Experience: High school diploma or general education degree (GED) required; with one year related experience and/or training; or equivalent combination of education and experience. No licensure required. Knowledge of ICD9 and CPT codes Knowledge of Managed Care Plans Experience entering referrals and prior authorizations Basic Computer Skills, 25 WPM (Microsoft Outlook, excel, word) Bilingual (English/Spanish) preferred Medical Terminology Certificate preferred Knowledge working in Access Express/Portal, epic, essette (not mandatory) Good oral, written and telephone skills Skills and Abilities: Language Skills: Ability to read and interpret documents and follow up on orders from NP's/MD's. Ability to read and follow instructions and procedure manuals. Ability to write routine reports and correspondence. Communicates effectively using good customer relations skills. Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Other Skills and Abilities: Good organizational skills Ability to reason and carry out instructions. Good interpersonal skills. Read, write and speak English fluently. File systematically. FLSA Status: Non-Exempt Approved by/ Date: Melissa Bryson 8.2.2019 City: Orange State: California Location City: Orange Schedule: Full Time Location State: California Community / Marketing Title: Care Coordinator, CAW Company Profile: Alignment Healthcare was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships and use of proprietary technologies, Alignment is committed to transforming health care one person at a time. By becoming a part of the Alignment Healthcare team, you will provide members with the quality of care they truly need and deserve. We believe that great work comes from people who are inspired to be their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment community. EEO Employer Verbiage: On August 17, 2021, Alignment implemented a policy requiring all new hires to receive the COVID-19 vaccine. Proof of vaccination will be required as a condition of employment subject to applicable laws concerning exemptions/accommodations. This policy is part of Alignment's ongoing efforts to ensure the safety and well-being of our staff and community, and to support public health efforts. Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact ******************.

Statement of Purpose Under the direct supervision of the Quality Improvement Director, the ECM Care Coordinator will provide care coordination and care management services for specified populations of focus in the ECM program using standard formats that have been developed by DHCS. The Care Manager will advocate on behalf of enrolled members with primary care providers, specialty services, hospitals, and community-based support systems to meet identified needs of members prioritizing patient's health and well-being. Essential Functions, Knowledge, Skills and Abilities * The ECM Care Coordinator reviews data and conducts necessary assessments with all potentially eligible members to verify eligibility in the ECM program upon consent, as well as completing the referral process if applicable. * Responsible for coordinating with individuals and/or external entities to ensure an impeccable experience for the member while developing a person-centered relationship with the patient and/or identified family supports. * Oversee provision of ECM services, including completion of assessment, development of Managed Care Plan (MCP) guidelines and connect member to external social support services and supports required by patient, including and not limited to transportation services. * Maintaining knowledge of available community support services and recourses available to members * Work alongside healthcare professionals, health plans, community and social support services, and other company employees * Manage, review, reassess and update members care plan as necessary, while documenting evidence of care in member's chart using the EHR system in a concise and timely manner * Scheduling appointments, completing check in and check out process at time of appointment with assigned member while documenting every encounter pertaining to the patient to meet established reporting requirements * Maintain a number of required documented outreach attempts and monthly in person or telephonic visits - number of visits vary as determined by the acuity and complexity of the enrollee. * Collaborate with appropriate discharge planners upon hospital admission and/or ER visits of enrolled members. Outreach at ER or hospitals if applicable * Notify necessary clinical consultant or PCP of any complex behavioral, medical psycho-social, or behavioral issues. As well as other applicable staff to reduce barriers and improve patient outcomes * If necessary, accompany members to office visits to serve as an advocate * Identifies and follows up on referrals to assure continuity of care assuring patient needs are being met * Addresses members' questions, concerns and requests in a timely manner as well as investigates a directs member inquiries or complaints to appropriate staff while following up to ensure satisfactory resolution * Follows policies to enroll and discharge enrolled members as necessary * Recognizing signs of child and elder abuse and reports appropriately to Child/Adult Protective Services * Participate in care coordination meetings if applicable. * Understands and abides by all departmental and companywide policies and procedures while complying with all safety and injury prevention policies and regulations * Knowledge of and ability to work collaboratively with providers, social support services, and other external entities related to the care of the patient * Demonstrates excellent communication skills, and ability to work as a team member * Works independently to accomplish established outcomes * Maintains professional etiquette and strictest confidentiality * Maintains a positive and respectful attitude while delivering excellent "customer service". * Self-motivates to perform department tasks as needed. Required Education and Experience * Minimum Education: High school graduate of GED equivalent required. * Current BLS lifesaving support certificate is required. * Current and valid Driver's License and proof of auto insurance is required. Preferred Education and Experience * Bilingual in English and Spanish is preferred * Two-year medical assistant experience in an office or clinic setting is preferred. Other Duties 1. Maintains a positive and respectful attitude while delivering excellent "customer service". 2. Have excellent verbal, written and presentation skills. 3. Strong attention to detail. 4. Strong analytical skills. 5. Communicates with fellow employees, management and supervised employees (if any) on a regular basis. 6. Self-motivates to perform department tasks as needed. 7. Maintains the strictest confidentiality. 8. Performs in a professional manner and puts forth their best effort. 9. Communicates openly and consistently with Supervisor(s) and all staff. 10. Performs related work as required. 11. Demonstrates ability to work harmoniously with others to get a job done. 12. Attitude promotes positive work environment. 13. Respects others co-workers, business partners and patients. 14. Resolves issues and conflicts at the onset by going to the source whenever possible. 15. Communicates effectively with team members and provides constructive suggestions to improve team performance. Work Environment Office environment with controlled temperature Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. Travel Occasional travel necessary when completing patient outreach to patient with location specified by patient. Another example of travel would be driving to ALTURA's various clinic locations. Altura Centers for Health retains the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business needs or necessity. Altura Centers for Health is an employer "at-will" and nothing in this document is intended to, nor does, alter the existing "at-will" employment relationship. Job Type: Full-time Pay: $25.50 - $40.90 per hour Benefits: * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person

. The Withdrawal Management Coordinator is the coordinator of community and client services for participants in Prototypes' Withdrawal Management Programs. This can include services in areas of domestic violence, substance abuse and issues of mental health. Key Responsibilities Provide comprehensive assessments and evaluations of service needs, counseling and discharge planning, and have knowledge of all procedures as they relate to the individual program services for Residential and Withdrawal management programs. Have the ability to assess and record vital signs and withdrawal symptoms utilizing standardized assessment tools with strict adherence to medical orders and procedures. Recommend interventions to client and/or inter-disciplinary team members as appropriate. Foster and develop relationships with client's family and friends, arranging for therapeutic visits and/or family sessions as indicated on the client's Treatment Plan. Coordinate services with other involved services providers. Provide referrals and linkages to services specific to client's needs. Provide follow-up to ensure services are obtained. Provides daily individual counseling and advocacy for withdrawal management clients as needed. Provide crisis intervention as needed within scope of practice for all clients. Communicate effectively with inter-disciplinary team and participate in team meetings to review cases. Responsible for being in compliance with HIPAA and 42CFR regulations, Prototypes/HealthRIGHT 360 policies and procedures and all other licensing and funding mandates. Education and Knowledge, Skills and Abilities To perform successfully in this position, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. AA Degree Preferred but not required. State Substance Abuse Registration or Certification required. Experience working with withdrawal management clients and clients in Mental Health, Substance Abuse, Domestic Violence and/or related field. Bilingual English/Spanish preferred. Good written and verbal skills. Dependable automobile and insurance, registration and valid California Driver's License. Knowledge and respect of all confidentiality issues. People oriented. Professional and honest. Other qualifications may be required according to program and/or contractual needs. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. We will consider for employment qualified applicants with arrest and conviction records.

Do you want to work in a fun, meaningful, family-oriented environment with a diverse group of colleagues and an excellent supportive network? Are you looking for a substance use treatment experience? Then you've come to the right place! ASATS (Adult Substance Abuse Treatment Services) was first established in 1996 as a managed care program for providing, culturally and linguistically proficient outpatient substance abuse services in Santa Clara County. ASATS initially specialized in treatment services for the Asian and Pacific Islander (A/PI) communities, but has proven to be effective in working with diverse communities at large. Clients in this program range from 18 years old and over. Intern can shadow services that include Intake and Assessment, Treatment Planning, Group and Individual Counseling, Targeted Case Management and Continuing Care/Recovery services. Most services can be shadowed at clinic/agency site, and at times, can be shadowed in the community and in-home. We are looking for dedicated, passionate, and enthusiastic interns who want to make a positive impact in our client's lives as well as in the community. Key Responsibilities Experience in providing counseling services to adults. Experience with Drug Medi-CAL Documentation. Knowledge of treating clients with substance use disorders. Provide counseling services to adult clients participating in Outpatient Drug Treatment Services. Timely and impeccable documentation of services in agency's Electronic Health Recover System, using Drug Medi-Cal Documentation standards. Working within a team of clinicians, intake coordinators, clinical supervisors, and other support staff. Maintain positive working relationships with outside Providers, Community Based Organizations, and funders. Utilize evidence based practice and models. Adhere to State, County, Agency requirements relating to processes, documentation, productivity, quality improvement, and whole person care. Education and Knowledge, Skills and Abilities Certification in a Drug and Alcohol program recognized by DHCS OR Bachelor's Degree in Counseling, Social Work, related to field with current registration in a Drug and Alcohol Certification program recognized by DHCS. Knowledge of substance use recovery principles and resources; including Co-occurring disorders and Trauma-informed treatment. Experience with Electronic Health Records is desired! Registration with Board of Behavioral Sciences (BBS) is preferred! Fluency in reading and writing in Spanish and/or Vietnamese is a MAJOR plus! Tag: IND100.

Job Description Assists the utilization review process taking on various tasks including data collection of demographic, claim and medical information; non-medical analysis; and outcomes reporting. Performs routine record keeping tasks. Provide clerical support to the department. Requirements High School or equivalent combination of training, education and experience. One (1) year utilization review, chart review and/or previous experience in healthcare preferred. Computer skills, data entry and filing skills. Benefits At Vista del Mar Hospital, you will find yourself in a position with great growth potential. We make it a priority to provide advancement opportunities and ongoing education for our entire team, in both clinical and non-clinical roles. This helps us ensure ongoing patient safety and quality care across our facility. Each of our professionals is compassionate and committed to the goal of excellence in the mental health care industry. Because we bring on the most reputable and experienced healthcare professionals to fill our open behavioral health jobs, our goal is to keep them long-term. This is better for patients and our own staff, as it allows everyone to feel more comfortable in their environment. Although a mental health career with Vista del Mar can be extremely rewarding in its own right, we understand the importance of employee benefits. Vista del Mar offers the following: Health Insurance Vision Insurance Dental Insurance 401K Retirement Plan Healthcare Spending Account Dependent Care Spending Account PTO Plan Discounted Cafeteria Meal Plan Life Insurance (Supplemental Life, Term and Universal plans are also available.) Short and Long-Term Disability (with additional buy-in opportunities)

. North County Serenity House, A Program of HealthRIGHT 360 was founded in 1966 to provide substance use disorder services in the community. North County Serenity House provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders. The ideal candidate for SUD Care Coordinator I & II will display strong problem solving skills, the ability to work with diverse population, and strong documentation and organizational skills. To be successful in this role you must have a passion in providing learning experience opportunities and offer clinical support to assist participants in meeting their treatment goals. Other desired compentencies include experience in Gender Responsive, Trauma Informed services, integrity to handle sensitive information in a confidential manner, and experience working with Substance Abuse, Mental Health, Criminal Justice and Child Welfare Services population. Must be knowledgeable in working with women and children, clinical skills development and working with diverse populations. Key Responsibilities Facilitates individual counseling sessions with each caseload participant Pro-actively links participants to both internal and external resources based on their treatment needs and follows up on the progress/status Maintains a safe and gender responsive program environment Maintains appropriate and ethical boundaries with participants at all times Performs crisis intervention and communicates with treatment team as unforeseen situations arise Maintain documentation in compliance with agency, HIPAA, 42CFR, and funder standards Properly documents all services provided and any other documentation needed in the participant record and ensures that the golden thread is documented throughout the chart Work with treatment team to develop and assess effectiveness of individualized treatment plans and participant progress Ensure that all clinical documentation is completed in a timely and accurate manner, and entered into the various electronic systems Confirms that there is a progress note for every scheduled appointment whether kept, missed, or canceled Education and Knowledge, Skills and Abilities Required: - Care Coordinator II - Drug and Alcohol Certification recognized by (DHCS) - High School diploma or equivalent - First Aid Certified within 30 days of employment - CPR Certified within 30 days of employment - A valid California driver's license and automobile insurance - Culturally competent and able to work with a diverse population - Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications - Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency - Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data - Professionalism, punctuality, flexibility and reliability are imperative - Excellent verbal, written, and interpersonal skills - Integrity to handle sensitive information in a confidential manner - Action oriented - Strong problem-solving skills - Excellent organization skills and ability to multitask and juggle multiple priorities - Outstanding ability to follow-through with tasks - Ability to distinguish between therapeutic and social relationships and able to maintain clear boundaries - Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility - Strong initiative and enthusiasm and willingness to pitch in whenever needed - Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations - Able to work within a frequently changing project scope while maintaining overall direction and structured priorities - Self-motivated, dependable, creative and proactive approach to work; understands the importance of working independently and within a team environment - Openness to and comfort with change; and the ability to facilitate change in others - High degree of self-awareness and self-regulation - Acts with a sense of urgency to ensure the highest quality of care possible for our participants - Ability and willingness to learn new systems, topics, and methods - Must not be on active parole or probation Desired: - Knowledge of gender-responsive, trauma informed and co-occurring treatment - Knowledge of Clinical documentation (treatment plans, progress notes etc.) - Experience working with criminal justice population - Bachelors Degree in Psychology, Counseling or Social Services - Bilingual English & Spanish Tag: IND100.

PDG is hiring a Mental Health Care Coordinator interested in making a difference. With offices in Baltimore, Millersville, and Rockville, there are openings throughout the Baltimore-Washington corridor. This position is entry-level and does not require licensure. Position Details Annual salary range of $35,500-$41,500, including performance-based incentives For a limited time only, ***RECEIVE $750 SIGN-ON BONUS!*** Payments are made at 90 and 180 days of employment. Hybrid (both remote and in-person work) and flexible work schedules (ex: 4 days work weeks) are available. Pay is guaranteed for hours worked; this is NOT a contractual position. The PDG Mental Health Care Coordinators provide compassionate, effective care to individuals with mental illness in Maryland. You must be dedicated to making a meaningful difference in your community. Duties include: Spend at least 75% of the week in the community, meeting with consumers one-on-one in their homes or taking them to mental health appointments and other appointments/activities (adjusted according to remote work option). Provide customized health care coordination that includes developing daily living skills, increasing community integration, and helping consumers meet critical personal goals (such as budgeting, medication compliance, housing, etc.). Develop and maintain positive relationships with healthcare providers in the community. Attend weekly meetings and collaborate with treatment teams. Complete daily visit notes and monthly reports quickly and accurately, using a provided device. Why PDG Voted a Baltimore Sun Top Workplace for 5 years in a row Inclusive, supportive team culture that receives constant positive staff feedback Competitive salary, monthly incentives, bonus, and staff events Choose PT, FT, or flexible schedules as needed Full health benefits, retirement, short and long term disability, and life insurance Sick time, PTO, and 3 weeks paid vacation PDG values include DEI, supportive management, integrity, and work-life balance Extensive training and support from management with open-door policy Annual raises and growth opportunities across departments Give back to the community while developing your career Be the change you want to see with the best behavioral health agency in Maryland! Keywords: mental health, behavioral health, case manager, psychology, mental health technician, community based care, mental illness, social services, bachelor's in psychology, bachelor's in social work, rehab counselor, rehabilitation specialist, human services, community services, rehabilitation counseling, public health, Anne Arundel County, Annapolis, Glen Burnie, Pasadena, Brooklyn Park, The MINIMUM requirements are: Type 30 wpm and have excellent written and oral communication skills Have a driver's license, have a reliable vehicle, and be comfortable with extensive driving Be comfortable meeting consumers in their homes and having them in your car Very strong time management and organizational skills Ability to work independently and on a team We'd also love to see: Bachelor's Degree in Psychology, Social Work or related field Experience with behavioral health care A passion for human services and a strong desire to become part of the PDG family!

This position will work with a criminal justice population to assist with reintegration back into society by teaching them to lead a moral lifestyle, free from drugs and criminal activity. This is accomplished through individual counseling, treatment planning, and education cognitive-process groups along with preparing them to reenter back into society. This position will work in an In-Custody setting providing treatment, counseling and outside resources alongside the Counselors/Case Managers. KEY RESPONSIBILITIES: •Provides learning experience opportunities and offers clinical support to assist clients in meeting their treatment goals. •Performs crisis intervention and communicates with treatment team as unforeseen situations arise. •Documents client updates and incidents in the facility log daily. •Performs transitions in level of care, coordination of referrals (including connections with and transportation to physical and mental health services), monitor progress in services, and patient advocacy. •Provides individualized intervention, assistance in accessing public benefits/Medi-Cal Outreach and Enrollment; information/referral regarding access to health; and encourages participation in educational opportunities, such as self-help support groups. •Provides follow-up supportive services to enrolled participants in accordance with program policies and procedures. Coordinates, prepares, and maintains required charting and documentation in a timely and thorough manner. •Maintains participant records according to HIPAA and 42 CFR, adheres to all participant confidentiality requirements and standards. •Provides direct services to incarcerated participants to plan their successful return to the community to assist them with accessing supportive resources following release. •Works with program SUD Counselors/Case Managers to ensure that each participant's transition plan is consistent with their individualized treatment and rehabilitation plan. •Creates and develops relationships with community providers of housing, employment, education, food assistance, childcare support, substance abuse treatment, primary care, mental health treatment, and other supportive services that will benefit the client upon reentry to the community. Also maintains copies of provider literature and program materials for participants to review. •Collaborates with Counselors and/or Case Managers and other available internal and external resources to develop/maintain treatment plans; transition plans; progress notes and appropriate updates in support of the health and recovery needs of the client. •Maintains accurate records by entering data into various electronic systems for all caseload clients in accordance with guidelines established by Prototypes/HealthRIGHT 360 to satisfy internal and external evaluating requirements. And, all other duties as assigned. COMPETENCIES: (To perform the job successfully, an individual should demonstrate the following competencies): Communication, Written : Delivers written communications that have clarity and impact including emails. Communication, Verbal: Effective listener; clearly and thoughtfully communicates with others in person and on the phone. Reliability: Accountable; maintains focus; punctual; good attendance record; meets deadlines. Time Management: Organizes and establishes priorities; gets the job done in a timely manner. Customer Service: Persists in efforts to solve issues even when faced with internal barriers; takes personal responsibility for customer service outcomes; responds quickly and effectively to requests for assistance and support whether internal or external. Computer Literacy: Skilled computer-based work tasks; uses technology to enhance job performance. Teamwork : Accountable to team; participates effectively in group- and team-work; collaborates positively with other team members; giving and accepting constructive criticism. Tolerance for Stress, Ambiguity, and Change: Maintains composure even while under great pressure; handles complex problems and change with minimal supervision; demonstrates flexibility and versatility in achieving key goals and priorities. Attention to Detail : Strives to eliminate errors; makes accurate work a priority; seeks opportunities to improve performance. Decision Making : Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and/or input from others. Integrity and Ethics : Actively models the highest ethical standards; is honest and accountable; maintains confidentiality and appropriate boundaries at all times; handles sensitive information and issues with discretion and tact. Additional Competencies: Relationship Orientation: Establishes rapport easily with others; listens attentively to others' perspectives; uses good judgment when sharing information and maintaining confidentiality; appropriately expresses empathy. Presentation Skills: Adapts presentation techniques to fit audience level and technical needs; develops and delivers communications that have clarity and impact; conveys confidence, presence, and professionalism; uses appropriate visual aids to illustrate key points and enhance learning. Interpersonal Skills: Uses active listening and discussion skills to identify issues, ensure understanding, and facilitate problem solving; works cooperatively with diverse groups; deals with others in a pleasant and professional manner; accurately assesses verbal and non-verbal cues. Accountability: Makes and meets commitments; accepts responsibility for behavior and outcomes. Follow Through: Monitors status of projects and tasks; thoroughly deals with project details; delivers clear, accurate depiction of status. Cultural Sensitivity: Ability to work with a diverse population while withholding judgment. Willingly open to learn and understand different perspectives. EDUCATION AND KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS: Education and Experience -Required: High School Diploma/GED -Required: Registration or certification from a recognized certifying organization, agency, or Board evidencing training and expertise in areas appropriate to SUD services (CAADAC, CCAPP, CADTP, CADDE, CARR) -Minimum of 2 years experience providing SUD services Background Clearance Required: -Must not be on active parole or probation -Ability to pass and maintain a CDCR security clearance, includes FBI and DOJ Knowledge Required: -Culturally competent and able to work with a diverse population -Strong proficiency with Microsoft Office applications, specifically Word Outlook and Internet applications -Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency Skills and Abilities Required: - Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data - Professionalism, punctuality, flexibility and reliability are imperative -Excellent verbal, written, and interpersonal skills -Integrity to handle sensitive information in a confidential manner -Action oriented -Strong problem-solving skills -Excellent organizational skills and ability to multitask and juggle multiple priorities -Outstanding ability to follow-through with tasks -Ability to work cooperatively and effectively as part of an interdisciplinary team and independently assume responsibility -Strong initiative and enthusiasm and willingness to pitch in whenever needed -Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations -Able to work within a frequently changing project scope while maintaining overall direction and structured priorities -Prior Care-Coordinator Experience -First Aid and CPR Certified -TB Clearance Desired: -Knowledge of co-occurring disorders and trauma informed treatment -Experience working with criminal justice population -Bilingual Spanish Speaking PHYSICAL REQUIREMENTS: In an eight hour workday employee is required to perform work: Sitting: 4 Standing: 2 Walking: 2 Driving: Occasionally

Assists the utilization review process taking on various tasks including data collection of demographic, claim and medical information; non-medical analysis; and outcomes reporting. Performs routine record keeping tasks. Provide clerical support to the department. Requirements High School or equivalent combination of training, education and experience. One (1) year utilization review, chart review and/or previous experience in healthcare preferred. Computer skills, data entry and filing skills. Benefits At Vista del Mar Hospital, you will find yourself in a position with great growth potential. We make it a priority to provide advancement opportunities and ongoing education for our entire team, in both clinical and non-clinical roles. This helps us ensure ongoing patient safety and quality care across our facility. Each of our professionals is compassionate and committed to the goal of excellence in the mental health care industry. Because we bring on the most reputable and experienced healthcare professionals to fill our open behavioral health jobs, our goal is to keep them long-term. This is better for patients and our own staff, as it allows everyone to feel more comfortable in their environment. Although a mental health career with Vista del Mar can be extremely rewarding in its own right, we understand the importance of employee benefits. Vista del Mar offers the following: Health Insurance Vision Insurance Dental Insurance 401K Retirement Plan Healthcare Spending Account Dependent Care Spending Account PTO Plan Discounted Cafeteria Meal Plan Life Insurance (Supplemental Life, Term and Universal plans are also available.) Short and Long-Term Disability (with additional buy-in opportunities)

PDG is hiring a Mental Health Care Coordinator interested in making a difference. With offices in Baltimore, Millersville, and Rockville, there are openings throughout the Baltimore-Washington corridor. This position is entry-level and does not require licensure. Position Details Annual salary range of $35,500-$41,500, including performance-based incentives For a limited time only, ***RECEIVE $750 SIGN-ON BONUS!*** Payments are made at 90 and 180 days of employment. Hybrid (both remote and in-person work) and flexible work schedules (ex: 4 days work weeks) are available. Pay is guaranteed for hours worked; this is NOT a contractual position. The PDG Mental Health Care Coordinators provide compassionate, effective care to individuals with mental illness in Maryland. You must be dedicated to making a meaningful difference in your community. Duties include: Spend at least 75% of the week in the community, meeting with consumers one-on-one in their homes or taking them to mental health appointments and other appointments/activities (adjusted according to remote work option). Provide customized health care coordination that includes developing daily living skills, increasing community integration, and helping consumers meet critical personal goals (such as budgeting, medication compliance, housing, etc.). Develop and maintain positive relationships with healthcare providers in the community. Attend weekly meetings and collaborate with treatment teams. Complete daily visit notes and monthly reports quickly and accurately, using a provided device. Why PDG Voted a Baltimore Sun Top Workplace for 5 years in a row Inclusive, supportive team culture that receives constant positive staff feedback Competitive salary, monthly incentives, bonus, and staff events Choose PT, FT, or flexible schedules as needed Full health benefits, retirement, short and long term disability, and life insurance Sick time, PTO, and 3 weeks paid vacation PDG values include DEI, supportive management, integrity, and work-life balance Extensive training and support from management with open-door policy Annual raises and growth opportunities across departments Give back to the community while developing your career Be the change you want to see with the best behavioral health agency in Maryland! Keywords: mental health, behavioral health, case manager, psychology, mental health technician, community based care, mental illness, social services, bachelor's in psychology, bachelor's in social work, rehab counselor, rehabilitation specialist, human services, community services, rehabilitation counseling, public health, Anne Arundel County, Annapolis, Glen Burnie, Pasadena, Brooklyn Park, The MINIMUM requirements are: Type 30 wpm and have excellent written and oral communication skills Have a driver's license, have a reliable vehicle, and be comfortable with extensive driving Be comfortable meeting consumers in their homes and having them in your car Very strong time management and organizational skills Ability to work independently and on a team We'd also love to see: Bachelor's Degree in Psychology, Social Work or related field Experience with behavioral health care A passion for human services and a strong desire to become part of the PDG family!

North County Serenity House, A Program of HealthRIGHT 360 was founded in 1966 to provide substance use disorder services in the community. North County Serenity House provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders. Criminal Justice Care Coordinators are responsible for assessing participant strengths in relation to their criminal justice needs and concerns. Responsible for supporting health and recovery in a structured, safe and culturally sensitive setting. In conjunction with participant and the treatment team, the Criminal Justice Care Coordinator assists participants in completing treatment plan goals through individual counseling that includes, but not limited to, substance abuse recovery skills, strategies for coping with trauma, parenting interventions, family relationship skill building, enhancement of educational skills, health awareness, vocational development, treatment planning and ongoing assessments, etc. based on participant need. Criminal Justice Care Coordinators assist participant's in navigating systems of care while maintaining communication and compliance will legal stakeholders within a supportive treatment environment. Key Responsibilities Facilitates individual case management sessions with each caseload participant who is involved with probation, parole or other legal systems and Keeps consistent contact with probation and parole officers. Proactively links participants to both internal and external resources based on their treatment needs and follows up on the progress/status. Facilitates case conferences which include all parties involved in participant's case as needed. Provides advocacy and support for participants within and without the milieu. Facilitates group sessions as assigned. Performs crisis intervention and communicates with treatment team as unforeseen situations arise. Documents participant updates, incidents, changes in legal status in the facility log daily. Attends required trainings and meetings. Maintains accurate records by entering documentation into various electronic systems for all participants in accordance with guidelines established by HealthRIGHT 360, HIPAA, 42CFR, Drug Medi-Cal and funder standards to satisfy internal and external evaluating requirements. Collaborates with each caseload participant and other available internal and external resources to develop/maintain treatment plans, transition plans, progress notes and appropriate updates in support of the health and recovery needs of the participant. Properly documents all individual and group counseling sessions and completes the discharge paperwork/process and required agency assessments in timely manner. And, other duties as assigned. Education and Knowledge, Skills and Abilities Required: Registration with Drug and Alcohol Certification recognized by Department of Health Care Services (DHCS). High School diploma or equivalent. First Aid Certified within 30 days of employment. CPR Certified within 30 days of employment. A valid California driver's license. Culturally competent and able to work with a diverse population. Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications. Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency. Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data. Professionalism, punctuality, flexibility and reliability are imperative. Excellent verbal, written, and interpersonal skills. Integrity to handle sensitive information in a confidential manner. Action oriented. Strong problem-solving skills. Excellent organization skills and ability to multitask and juggle multiple priorities. Outstanding ability to follow-through with tasks. Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility. Strong initiative and enthusiasm and willingness to pitch in whenever needed. Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations. Able to work within a frequently changing project scope while maintaining overall direction and structured priorities. Desired: Drug and Alcohol Certification recognized by Department of Health Care Services (DHCS). Bachelor's Degree in related field. Experience with Drug Medi-Cal Organized Delivery System. Experience with ASAM Diagnostic Assessment. Knowledge of gender-responsive, trauma informed and co-occurring treatment. Knowledge of Clinical documentation (treatment plans, progress notes etc.). Experience working with criminal justice population. Bilingual English/Spanish. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. Tag: IND100.

Who We Are: SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/STAR/Pediatric Specialty | HPSA Scores: Primary: 17 | Dental: 25 | Mental: 20 What We Are Looking For POP Health, Care Coordinator manages cases regarding utilization review, discharge planning, and patient services coordination. Collaborates with insurers, managed care organizations, referral providers, patients, and families to assist in developing case management guidelines. Schedule: 5 days per week, 8 hours per day, Monday - Friday 7:30- 4:00pm | Location: Brier Clinic, San Bernardino, CA ESSENTIAL FUNCTIONS AND DELIVERABLES * Performs daily screenings using EMR-generated appointment reports and vitals for patients. * Alert the provider of the need to place an order for an appropriate screening exam. * Performs care coordination to ensure completion of provider-ordered screening exams. Uses relationship-based strategies to engage patients in care. * Ensures that screening results are received timely and entered into the electronic medical record (EMR). * Actively monitors results to ensure appropriate follow-up and diagnostic studies are ordered and completed, as appropriate. Assists patients to follow through on their care plan wellness goals, using both phone and in-person contact. * Uses established care guidelines to implement provider-directed reminders and recalls in the EMR. * Utilizes EMR-generated appointment reports to capture missed appointments. Assists in the coordination of appointments and referrals for physical and behavioral health appointments. * Performs abstractions of historical screening results into the EMR system. * Identifies internal and external challenges related to patient and staff cooperation. * Recommends improvements to processes as appropriate. * Meets with the Manage Care Team continually, holding documented meetings to review issues and progress. * Serves as a liaison between patient and provider to ensure proper communication is had. * Facilitates and ensures recommendations are communicated across the health care team. Works with patients to identify health/wellness goals and incorporates these goals into shared care plans. * Maintains accurate and up-to-date tracking system for screening management. * Monitors and reports productivity statistics, program status, challenges, updates, and developments to the Managed Care Team. * Other duties as outlined in the official job description. QUALIFICATIONS: * Education: High School Diploma or GED required. Graduation from a Certified Medical Assistant Program is required. Associate degree preferred, or equivalent work experience in a medical/mental health setting preferred. * Licensure/Certification: Medical Assistant Diploma/Certificate is required. Valid California driver's license, and auto insurance is required. As a requirement of this position, you must receive EPIC certification for the module you have been hired into. * Experience: 2+ years as a Medical Assistant in Care Management or Population Health setting or related experience is required. * Essential Technical/Motor Skills: Must be proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Must be able to use widely support internet browsers. Must have the ability to use variations of electronic health records and other various databases. * Interpersonal Skills: Must have excellent communications skills both orally and in writing. Must possess the ability to communicate with and relate to a diverse group of people including patients, community, and other staff. Must have strong conflict and problem resolutions skills. * Essential Mental Abilities: Must be flexible to perform a variety of tasks. Must be well organized and a self-starter. Must have strong analytical and problem-solving skills. * Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas. EEO: SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Full Benefits Package Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavement | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more! Learn More About the Work We Do: SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish. SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect

Who We Are: SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/STAR/Pediatric Specialty | HPSA Scores: Primary: 17 | Dental: 25 | Mental: 20 What We Are Looking For POP Health, Care Coordinator manages cases regarding utilization review, discharge planning, and patient services coordination. Collaborates with insurers, managed care organizations, referral providers, patients, and families to assist in developing case management guidelines. Schedule: 5 days per week, 8 hours per day, Monday - Friday 7:30- 4:00pm | Location: Brier Clinic, San Bernardino, CA ESSENTIAL FUNCTIONS AND DELIVERABLES Performs daily screenings using EMR-generated appointment reports and vitals for patients. Alert the provider of the need to place an order for an appropriate screening exam. Performs care coordination to ensure completion of provider-ordered screening exams. Uses relationship-based strategies to engage patients in care. Ensures that screening results are received timely and entered into the electronic medical record (EMR). Actively monitors results to ensure appropriate follow-up and diagnostic studies are ordered and completed, as appropriate. Assists patients to follow through on their care plan wellness goals, using both phone and in-person contact. Uses established care guidelines to implement provider-directed reminders and recalls in the EMR. Utilizes EMR-generated appointment reports to capture missed appointments. Assists in the coordination of appointments and referrals for physical and behavioral health appointments. Performs abstractions of historical screening results into the EMR system. Identifies internal and external challenges related to patient and staff cooperation. Recommends improvements to processes as appropriate. Meets with the Manage Care Team continually, holding documented meetings to review issues and progress. Serves as a liaison between patient and provider to ensure proper communication is had. Facilitates and ensures recommendations are communicated across the health care team. Works with patients to identify health/wellness goals and incorporates these goals into shared care plans. Maintains accurate and up-to-date tracking system for screening management. Monitors and reports productivity statistics, program status, challenges, updates, and developments to the Managed Care Team. Other duties as outlined in the official job description. QUALIFICATIONS: Education: High School Diploma or GED required. Graduation from a Certified Medical Assistant Program is required. Associate degree preferred, or equivalent work experience in a medical/mental health setting preferred. Licensure/Certification: Medical Assistant Diploma/Certificate is required. Valid California driver's license, and auto insurance is required. As a requirement of this position, you must receive EPIC certification for the module you have been hired into. Experience: 2+ years as a Medical Assistant in Care Management or Population Health setting or related experience is required. Essential Technical/Motor Skills: Must be proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Must be able to use widely support internet browsers. Must have the ability to use variations of electronic health records and other various databases. Interpersonal Skills: Must have excellent communications skills both orally and in writing. Must possess the ability to communicate with and relate to a diverse group of people including patients, community, and other staff. Must have strong conflict and problem resolutions skills. Essential Mental Abilities: Must be flexible to perform a variety of tasks. Must be well organized and a self-starter. Must have strong analytical and problem-solving skills. Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas. EEO: SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Full Benefits Package Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavement | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more! Learn More About the Work We Do: SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish. SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect

Who We Are: SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/STAR/Pediatric Specialty | HPSA Scores: Primary: 17 | Dental: 25 | Mental: 20 What We Are Looking For POP Health, Care Coordinator manages cases regarding utilization review, discharge planning, and patient services coordination. Collaborates with insurers, managed care organizations, referral providers, patients, and families to assist in developing case management guidelines. Schedule: 5 days per week, 8 hours per day, Monday - Friday 7:30- 4:00pm | Location: Brier Clinic, San Bernardino, CA ESSENTIAL FUNCTIONS AND DELIVERABLES Performs daily screenings using EMR-generated appointment reports and vitals for patients. Alert the provider of the need to place an order for an appropriate screening exam. Performs care coordination to ensure completion of provider-ordered screening exams. Uses relationship-based strategies to engage patients in care. Ensures that screening results are received timely and entered into the electronic medical record (EMR). Actively monitors results to ensure appropriate follow-up and diagnostic studies are ordered and completed, as appropriate. Assists patients to follow through on their care plan wellness goals, using both phone and in-person contact. Uses established care guidelines to implement provider-directed reminders and recalls in the EMR. Utilizes EMR-generated appointment reports to capture missed appointments. Assists in the coordination of appointments and referrals for physical and behavioral health appointments. Performs abstractions of historical screening results into the EMR system. Identifies internal and external challenges related to patient and staff cooperation. Recommends improvements to processes as appropriate. Meets with the Manage Care Team continually, holding documented meetings to review issues and progress. Serves as a liaison between patient and provider to ensure proper communication is had. Facilitates and ensures recommendations are communicated across the health care team. Works with patients to identify health/wellness goals and incorporates these goals into shared care plans. Maintains accurate and up-to-date tracking system for screening management. Monitors and reports productivity statistics, program status, challenges, updates, and developments to the Managed Care Team. Other duties as outlined in the official job description. QUALIFICATIONS: Education: High School Diploma or GED required. Graduation from a Certified Medical Assistant Program is required. Associate degree preferred, or equivalent work experience in a medical/mental health setting preferred. Licensure/Certification: Medical Assistant Diploma/Certificate is required. Valid California driver's license, and auto insurance is required. As a requirement of this position, you must receive EPIC certification for the module you have been hired into. Experience: 2+ years as a Medical Assistant in Care Management or Population Health setting or related experience is required. Essential Technical/Motor Skills: Must be proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Must be able to use widely support internet browsers. Must have the ability to use variations of electronic health records and other various databases. Interpersonal Skills: Must have excellent communications skills both orally and in writing. Must possess the ability to communicate with and relate to a diverse group of people including patients, community, and other staff. Must have strong conflict and problem resolutions skills. Essential Mental Abilities: Must be flexible to perform a variety of tasks. Must be well organized and a self-starter. Must have strong analytical and problem-solving skills. Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas. EEO: SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Full Benefits Package Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavement | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more! Learn More About the Work We Do: SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish. SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect

Job Description Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We're honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don't inquire about immigration status because we simply don't need to know. If you come to us, we will treat you like any other patient. As we grow our team, we are looking for individuals who believe the patient is always #1. Why work for us? Competitive pay which matches your abilities and experience Health coverage for you and your family Generous number of vacation days per year A robust wellness plan and health club discounts Continuing education assistance to grow and further your talents 403(B) plan with company matching Intrigued? We'd love to hear from you! Please review the job details below and then click “apply.” We're looking for someone to join our team as a Care Coordinator-ECM who: The Care Coordinator will report to the Practice Manager. Care Coordination allows primary care physicians to use dedicated time to direct proactive care for their patients, uses staff support to conduct outreach, and leverages new panel-based information technology tools. Essential Functions: Meet with all new patients, explaining PCP's, Patient Portal and all aspects to accessing care. Assign patients to provider panels ensuring balance. Receives monthly panel report and reviews PCP assignments. Determines continuity percentages for each provider - assure that majority of visits with PCP Resolves unassigned patients by reviewing appointment history (and possibly the clinical record) to determine appropriate assignment. Collaborates with appropriate site. communication with outside provider to ensure continuity. Proactively engage priority patients to promote availability of expanded access clinic and reduce unnecessary Emergency Room utilization. Run, manage and analyze standard CSV reports. Oversee and analyze data from assigned panels in regard to CSV-priority conditions. This includes the running of reports within the CSV computer structure, Excel etc. Responsible for clinic-wide compliance with CSV, PCMH, CMS, Meaningful Use and California Department of Public Health (CDPH) requirements. Clinic-wide required to meet or show consistent improvement on CSV clinical quality goals. You'll be successful with the following qualifications: Education: Medical Assistant certification or program completion preferred. Computer proficiency: Excel, Word, Outlook, PDF, Electronic Health Records, etc. Bilingual (Spanish-English) preferred. Maintain excellent internal and external customer service at all times. Maintain the highest degree of confidentiality possible when performing the functions of this department. Possess the tact necessary to deal effectively with patients, providers, and employees, while maintaining confidentiality. Must be able to work independently, handling high volume and multiple tasks. Must be reliable with attendance. Must be highly organized and detail oriented. Possess knowledge of modern office equipment, systems and procedures. Ability to multi-task and work efficiently in a potentially stressful environment. Ability to apply common sense understanding when carrying out detailed written or oral instructions. Must have excellent verbal and written communication skills. Ability to effectively present information and respond to questions from internal and external customers. Must have a pleasant, professional attitude toward patients, providers, co-workers and superiors. Teamwork skills a must. Must adhere to Clinica Sierra Vista's employee health/immunization requirements or provide a valid exemption request for subsequent approval. Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us. Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!