Research Summary. After extensive research by the Zippia data science team, we identified these details of customer service representative salary by state for the United States as of 2026:
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Washington has the highest customer service representative salary of $37,921
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Mississippi has the lowest customer service representative salary of $26,678
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The national average salary for customer service representatives is $32,260
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The national hourly pay for customer service representatives is $15.51
You can read more on the specific methodology.
Background
Salary remains a critical factor for job seekers, with many surveys indicating that compensation is the top priority for professionals across various sectors. As a customer service representative, it’s essential to understand how salary expectations can vary by location and experience level.
In 2026, the landscape for customer service roles continues to evolve, influenced by advancements in technology and shifts in workplace dynamics, including the rise of remote and hybrid work models. These changes affect hiring practices and the overall demand for customer service professionals.
Washington remains the best-paying state for customer service representatives, reflecting not only high demand but also a competitive market for skilled labor.
Here’s a quick snapshot of the top ten states for customer service representative salaries:
Let’s take a look at how we got here and a full ranking of all the states.
Highest-Paid Customer Service Representatives By State
| Rank | State | Average Customer Service Representative Salary | 10th Percentile | 90th Percentile |
|---|---|---|---|---|
| 1 | Washington | $37,921 | $30,000 | $47,000 |
| 2 | Alaska | $37,583 | $30,000 | $45,000 |
| 3 | Hawaii | $36,896 | $28,000 | $47,000 |
| 4 | California | $36,790 | $28,000 | $47,000 |
| 5 | Massachusetts | $36,648 | $29,000 | $46,000 |
| 6 | Minnesota | $35,753 | $28,000 | $45,000 |
| 7 | New York | $35,132 | $27,000 | $44,000 |
| 8 | Oregon | $34,776 | $27,000 | $43,000 |
| 9 | New Jersey | $34,471 | $27,000 | $43,000 |
| 10 | Connecticut | $34,093 | $26,000 | $43,000 |
| 11 | Rhode Island | $33,707 | $26,000 | $42,000 |
| 12 | Wisconsin | $33,627 | $26,000 | $42,000 |
| 13 | Delaware | $33,477 | $26,000 | $42,000 |
| 14 | Illinois | $33,462 | $26,000 | $42,000 |
| 15 | New Hampshire | $33,356 | $26,000 | $41,000 |
| 16 | North Dakota | $33,239 | $26,000 | $42,000 |
| 17 | Maine | $33,143 | $26,000 | $41,000 |
| 18 | Colorado | $33,090 | $25,000 | $42,000 |
| 19 | Arizona | $33,015 | $25,000 | $42,000 |
| 20 | Vermont | $32,976 | $26,000 | $41,000 |
| 21 | Iowa | $32,770 | $25,000 | $41,000 |
| 22 | Maryland | $32,318 | $25,000 | $41,000 |
| 23 | Montana | $31,883 | $25,000 | $40,000 |
| 24 | Pennsylvania | $31,765 | $24,000 | $40,000 |
| 25 | Michigan | $31,723 | $24,000 | $40,000 |
| 26 | Ohio | $31,528 | $24,000 | $40,000 |
| 27 | Indiana | $31,439 | $24,000 | $40,000 |
| 28 | Missouri | $31,311 | $24,000 | $40,000 |
| 29 | Wyoming | $31,294 | $24,000 | $39,000 |
| 30 | Kansas | $31,283 | $24,000 | $40,000 |
| 31 | Nevada | $31,279 | $24,000 | $39,000 |
| 32 | Utah | $31,168 | $24,000 | $39,000 |
| 33 | South Dakota | $31,156 | $24,000 | $39,000 |
| 34 | Nebraska | $30,875 | $24,000 | $39,000 |
| 35 | North Carolina | $30,807 | $23,000 | $39,000 |
| 36 | Idaho | $30,480 | $24,000 | $38,000 |
| 37 | Tennessee | $30,136 | $23,000 | $38,000 |
| 38 | Texas | $29,959 | $23,000 | $38,000 |
| 39 | Virginia | $29,737 | $23,000 | $38,000 |
| 40 | Kentucky | $29,642 | $23,000 | $37,000 |
| 41 | New Mexico | $29,322 | $22,000 | $37,000 |
| 42 | Georgia | $29,168 | $22,000 | $37,000 |
| 43 | Arkansas | $28,758 | $22,000 | $36,000 |
| 44 | Alabama | $28,424 | $22,000 | $36,000 |
| 45 | South Carolina | $28,401 | $22,000 | $36,000 |
| 46 | Louisiana | $28,359 | $21,000 | $36,000 |
| 47 | Oklahoma | $28,288 | $22,000 | $36,000 |
| 48 | Florida | $27,760 | $21,000 | $36,000 |
| 49 | West Virginia | $27,706 | $21,000 | $35,000 |
| 50 | Mississippi | $26,678 | $20,000 | $34,000 |
Methodology: Customer Service Representative Salary By State
To better understand customer service representative pay by state, Zippia has aggregated data across a multitude of channels including the BLS, FLC, and OPM. We then supplement that data with actual listed salaries from job posts. Finally, the data science team calculates a weighted average of these inputs to create an average pay for customer service representatives by state.
This comprehensive analysis allows us to rank every state based on the average annual salary of customer service representatives, ensuring that job seekers have reliable information to guide their career decisions.
Customer Service Representative Salary By State FAQs
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What is the highest-paid state for customer service representatives?
The highest-paid state for customer service representatives is Washington with an average salary of $37,921 per year.
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What city pays customer service representatives the most?
Des Moines, WA pays customer service representatives the most with an average salary of $38,086 per year.
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What is the worst state for customer service representatives?
The worst state for customer service representatives is Mississippi with an average salary of $26,678 per year.
Author
Chris Kolmar is a co-founder of Zippia and the editor-in-chief of the Zippia career advice blog. He has hired over 50 people in his career, been hired five times, and wants to help you land your next job. His research has been featured on the New York Times, Thrillist, VOX, The Atlantic, and a host of local news. More recently, he's been quoted on USA Today, BusinessInsider, and CNBC.
