The 10 States With The Highest Customer Service Representative Salaries For 2019

Chris Kolmar
by Chris Kolmar
Rankings, Salaries - 1 month ago

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Without fail, in surveys across basically every demographic, the number one most important aspect of a job for most people is the salary — how much do customer service representatives get paid where I live?

And while there are many things to go into how much you, specifically, can expect to make, there’s really good data for average salaries for customer service representatives by state across America broken down by seniority level. So while your city may be slightly different than the state average, these averages give you a rough sense of what to expect for your salary.

To better understand how salaries change across America, we decided to take a look the most recent data from the Bureau of Labor Statistics on average pay for customer service representatives by state.

Additionally, we wanted to adjust the salary based on the cost of living in a state — because your salary goes further in North Carolina than it does in California.

The state with the best salary for customer service representatives after this adjustment? That would be Customer Service Representatives.

Here’s a quick snapshot of the top ten states for salaries:

  1. Michigan
  2. Iowa
  3. Indiana
  4. Illinois
  5. Wyoming
  6. Minnesota
  7. Kansas
  8. Wisconsin
  9. Nebraska
  10. Washington

Let’s take a look at how we got here and a full ranking of all the states.

If you’re interested, you can read more about the job scene here:

How we determined pay by state

As we mentioned earlier, we took the average annual salary data for customer service representatives from the 2018 Bureau of Labor Statistics — specifically their ‘Occupational Employment Statistics.’

To make the comparison of salaries apples to apples across states, we also took into account the cost of living in each state.

We then created an index by dividing the average wage for a state by the cost of living relative to average. As an example, the cost of living index in California is 135.9 and the average pay is $41850, so our index value would be:

$41,850 * (100 / 135.9) = $30,794

We then ranked every state on this criteria with the state with the highest salary index ranking as highest average salary for customer service representatives.

Here’s a look at the full ranking for all states.

For more reading, check out:

Detailed List Of Customer Service Representative Salaries By State

Rank State Adjusted Salary Average Wage Cost Of Living
1 Michigan $41,179 $36,650 89.0
2 Iowa $41,098 $37,400 91.0
3 Indiana $40,446 $36,200 89.5
4 Illinois $40,000 $37,840 94.6
5 Wyoming $39,651 $36,400 91.8
6 Minnesota $39,375 $39,690 100.8
7 Kansas $39,299 $35,330 89.9
8 Wisconsin $39,101 $37,850 96.8
9 Nebraska $39,006 $35,730 91.6
10 Washington $38,802 $40,820 105.2
11 Missouri $38,738 $35,020 90.4
12 Tennessee $38,501 $34,420 89.4
13 Georgia $38,435 $35,130 91.4
14 Ohio $38,358 $35,980 93.8
15 North Dakota $38,138 $37,910 99.4
16 Delaware $37,534 $38,060 101.4
17 Texas $37,232 $33,770 90.7
18 Arkansas $37,141 $32,350 87.1
19 North Carolina $36,943 $34,690 93.9
20 Alabama $36,820 $33,580 91.2
21 Oklahoma $36,760 $32,790 89.2
22 Pennsylvania $36,489 $37,000 101.4
23 Utah $36,333 $33,790 93.0
24 Colorado $36,021 $37,390 103.8
25 Kentucky $35,613 $32,230 90.5
26 Arizona $35,275 $34,570 98.0
27 Idaho $35,168 $32,390 92.1
28 Virginia $34,751 $35,030 100.8
29 Montana $34,632 $34,910 100.8
30 Florida $34,313 $33,730 98.3
31 Louisiana $34,219 $32,440 94.8
32 West Virginia $33,972 $31,730 93.4
33 New Hampshire $33,273 $38,930 117.0
34 New Jersey $33,084 $40,330 121.9
35 Mississippi $32,840 $28,210 85.9
36 Massachusetts $32,698 $43,620 133.4
37 Nevada $32,613 $33,690 103.3
38 South Carolina $32,580 $32,320 99.2
39 New Mexico $32,518 $31,380 96.5
40 Oregon $32,500 $37,570 115.6
41 Rhode Island $32,286 $38,970 120.7
42 Connecticut $32,231 $41,160 127.7
43 Maine $31,543 $34,950 110.8
44 Vermont $31,180 $37,760 121.1
45 New York $31,167 $40,830 131.0
46 California $30,794 $41,850 135.9
47 Maryland $30,055 $37,720 125.5
48 South Dakota $30,038 $31,150 103.7
49 Alaska $29,977 $39,300 131.1
50 Hawaii $23,031 $38,670 167.9
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